Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one greeted us for a few minutes after we walked into the store. Seemed like there was only one staff person working.
FORREST M.
Rating:
5.0
This was great 👍
Don S.
Rating:
5.0
Great customer service. Will definitely return...thank you so much in this time of need. Thank you U-Haul.🙏👍🙏
Miguel L.
Rating:
5.0
Customer did not leave a comment.
ROBERTO ALEJANDR P.
Rating:
5.0
Great fast and friendly service
edward E.
Rating:
5.0
The employee that we spoke with as we checked in was extremely helpful and explained everything. Very grateful for his assistance.
David G.
|
Online Move In
Rating:
5.0
Employees were all nice and helpful
Susie G.
Rating:
2.0
I used a locker for less than a week, and they would not give me a refund for the difference when I paid for a full month.
Andrew M.
|
Overall Experience
Rating:
5.0
The young man who took care of me was very attentive and he showed good will to help with every step of the truck rental. I hope this branch in Ed Carey keep this young gentleman and help him grow. He is an excellent seller who tries to match customers with their needs. Thank you for your kindness.
ADDEL R.
Rating:
5.0
Can't think of a thing!
JAMES C.
Rating:
5.0
Customer did not leave a comment.
georgina v.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RHONDA R.
Rating:
5.0
Everything was perfect.
Vicente A.
Rating:
3.0
Dollys were reserved for use far ahead of time and we're not available when I went to pick up my truck and equipment. I also had to travel to a different location to pick up my reserved truck. Overall, a poor experience at both Harlingen locations due to a disorganized service, however staff members were nice enough.
ADANNA O.
Rating:
5.0
Nithing. Our u boxes actually arrived early. It was a pleasure working with all staff; from store experience to the staff that delivered & picked up the boxes.
John H.
Rating:
1.0
The equipment was not ready when I went to pick it up. It took the owner 37 minutes to get my truck and trailer ready. Then expected me to still bring it back within the time scheduled- GARBAGE! The rental was for 5 hours, not the clock.
Also the mileage on the contract was not accurate. It was 5 miles less than the actual mileage on the odometer.
I expect better .
ARMANDO M.
Rating:
5.0
Customer did not leave a comment.
Susan T.
Rating:
5.0
Staff was amazing and helpful. Truly went above and beyond on service.
eric R.
Rating:
5.0
Customer did not leave a comment.
Peggy L.
Rating:
5.0
Everything was great no improvement needed
Anita T.
Rating:
4.0
Customer did not leave a comment.
margarita v.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karina E.
Rating:
5.0
Customer did not leave a comment.
Gregory D.
Rating:
3.0
Customer did not leave a comment.
Mariah N.
|
Overall Experience
Rating:
5.0
Great
Tom H.
Rating:
5.0
tire strap on auto transport was severed less than half way across the strap. still held the entire 29 hourss
Mark S.
Rating:
1.0
Be reasonable with customers. If you send them out of their way, give them extra miles to complete the delivery to prevent excess fees.
Jose A.
Rating:
5.0
Customer did not leave a comment.
jessica V.
Rating:
4.0
Customer did not leave a comment.
JORGE A.
Rating:
5.0
Rual Anthony P was awesome!! He's got great customer service and really appreciated his help!
Melanie D.
Rating:
3.0
Your manager should greet customers and not ignore them. I walked in, right in front of the manager and he did not even acknowledge me...I felt like an idiot standing there waiting for someone to help me...he could have simply said, "Good morning, someone will be right with you." instead of the "i hate my job" look on his face. Assistant manager was very friendly.
JESUS G.
|
First Impressions
Rating:
3.0
I was sent 5 miles from my requested pickup location because of availability. When I dropped off the truck I was told that I was 4 miles over and I was charged $4.40. Customers already pay from requested pickup to drop off. Any additional mileage should be covered by U Haul unless they would rather deliver truck to requested pick up location prior to pick up. Please advise customers of this potential mileage charge when we place order.
Paul M.
Rating:
3.0
Shorted me on moving blankets
Thomas H.
Rating:
5.0
Customer did not leave a comment.
Raul G.
|
Overall Experience
Rating:
5.0
All was great, quick and fast.
Leonard B.
Rating:
5.0
Customer did not leave a comment.
Arnold A.
Rating:
5.0
Customer did not leave a comment.
Kelly G.
Rating:
5.0
Customer did not leave a comment.
greg G.
Rating:
5.0
Can't improve perfection
CHARLES K.
Rating:
5.0
Hire courtiuos people ! Didn't get a hello upon arrival nor a thank u when Truck was turned in ! Bad attitude phone service ! Their tone was rude when i was trying to get extra days with the truck ! It's not easy to move from one place to another ! Didn't need that extra stress ! would of been nice to get at least a hello! instead i got to the next desk in a bad tone ! cuz he was on the computer ! Would i go to that location again ? Never !!!
Janie C.
Rating:
5.0
NONE
ANNE I.
Rating:
5.0
EVERYONE IN THE HARLINGEN FACILITY WAS EXTREMELY HELPFUL AND FRIENDLY. THEY MADE THE MOVE-IN AND TRUCK RETURN EASY AND SEAMLESS.
Marian H.
|
First Impressions
Rating:
5.0
I was met at the door immediately. Great service. Checking out was fast and friendly.
John V.
Rating:
5.0
Customer did not leave a comment.
Robert w S.
Rating:
5.0
Quick in and out at both check out and check back in, very professional.
Rodolfo H.
Rating:
4.0
Customer did not leave a comment.
Karina P.
|
Overall Experience
Rating:
1.0
First, the truck they gave us was shaking badly on the freeway. We were afraid the tire was going to fly off so we took the roads on bottom which added time to our schedule. Secondly, I also rented a storage room from there and when we arrived after my move about ten minutes after my turn in time and I just took down a few boxes and took the truck back to the front. I was an hour late on my turn in time and the people were so so rude and charged me another day and insurance. They were not willing to work with me at all. I have always rented trucks at UHAUL and have never been treated so wrong and unfairly.
Lusero N.
Rating:
4.0
The driver ran over my newly planted grass and left a couple of ruts. Drivers need to be s but more vilagent.
Bernaby R.
Rating:
4.0
Customer did not leave a comment.
David L.
Rating:
5.0
Customer did not leave a comment.
DAVID S.
Rating:
5.0
It was a great and friendly experience for me as a first timer it was quick easy with great customer service well use again
Jose H.
Rating:
5.0
Customer did not leave a comment.
BALDEMAR R.
Rating:
5.0
Customer did not leave a comment.
Joseph M.
Rating:
5.0
Customer did not leave a comment.
GENOVEVA O.
|
First Impressions
Rating:
5.0
without a doubt, this was the least stressful way to make a move across the country! It was the most cost effective, effortless way of moving all our belongings. Would recommend this to anyone...don't plan on moving again, but if we did this would be the ONLY way I'd consider doing it!
Kathleen A.
Rating:
5.0
I have earned it from this location in the past and very pleasant
Miguel C.
Rating:
4.0
Customer did not leave a comment.
Diana R.
Rating:
5.0
Great staff
Carlos M.
Rating:
5.0
Very professional
HECTOR C.
Rating:
5.0
Customer did not leave a comment.
Daniel S.
Rating:
4.0
Customer did not leave a comment.
Shirley G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard P.
Rating:
4.0
Customer did not leave a comment.
juan R.
Rating:
5.0
None
Maria M.
Rating:
5.0
NA
Hector C.
Rating:
1.0
Horrible service ask for a refund due to having issues with our Uhual and store manager refused to give a refund also was very sarcastic and rude.
Nora A.
Rating:
5.0
Absolutely nothing y'all are FREAKING amazing!!!
Juan H.
Rating:
5.0
Very efficient and courteous staff.
Gary F.
Rating:
5.0
Best place ever,,,👍👍👍
Roberto D.
|
Overall Experience
Rating:
4.0
The a/c wasn't working well it was hot while we were driving and everytime I would accelerate the a/c would shut off
Kevin Y.
Rating:
5.0
Not much, Excellent service!
Ricardo A.
Rating:
5.0
Keep doing what you're doing. Great experience! Thanks
Glen P.
Rating:
5.0
Customer did not leave a comment.
Aaron A.
Rating:
5.0
Customer did not leave a comment.
Elizabeth V G.
|
First Impressions
Rating:
5.0
Anthony is very helpful!
Elizabeth V G.
Rating:
5.0
Customer did not leave a comment.
daniel G.
Rating:
5.0
Customer did not leave a comment.
Juan M.
Rating:
5.0
Customer did not leave a comment.
Federico S.
Rating:
1.0
Customer did not leave a comment.
Jason S.
Rating:
2.0
I left a more gas than what was required. That goes by the waste side but y'all are real quick to charge for extra mileage. Planning to use Penske from now on. They're far superior.
JOSE G.
Rating:
5.0
Highly recommend and the staff always very friendly and ready to assist and answer any questions I might have.
Linda M.
|
Overall Experience
Rating:
5.0
N/A
Valeria L.
Rating:
5.0
Customer did not leave a comment.
Warren O.
Rating:
3.0
General Manager was kind of loud and rude. However, the gentleman that helped me was very helpful and informative, I wish I could have got his name.
Keyera W.
Rating:
5.0
Customer did not leave a comment.
Victor W.
Rating:
5.0
Customer did not leave a comment.
Bryan E.
Rating:
5.0
Jospeh and the team are great!
RUBEN R.
Rating:
5.0
Equipment always clean and in wonderful condition , staff and facilities are top notch!!
Kori S.
Rating:
5.0
Customer did not leave a comment.
ANGEL G.
Rating:
5.0
The process was fast and easy and the worker helping me was very nice and helpful. The only thing was my storage unit was dirty when I went to put my things in and I had to sweep it out. It was not mopped or swept before I rented it.
GENOVEVA O.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MOISES H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gary c.
|
Overall Experience
Rating:
5.0
I am very content with the facility and will recommend it to others.
Elizabeth V G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha C.
Rating:
5.0
Nothing, excellent customer service…
FELIPE E.
Rating:
5.0
Juan was very helpful.
Enrique T.
Rating:
1.0
Lilly at your Harlingen ubox holding station is very rude, blows hot air in frustration of her own stupidity, is very uniformed in how to do her job, and leaves you on hold for 15 minutes then transfers you to a department you don't need. Mary her manager didn't bother with my call and I was told she left for the day after holding for an extreme amount of time.
Ivan H.
Rating:
5.0
Very helpful and great customer service
Ernesto M.
Rating:
4.0
Customer did not leave a comment.
Tom S.
Rating:
3.0
Customer did not leave a comment.
Ruben B.
Rating:
5.0
Customer did not leave a comment.
Francisca W.
Rating:
5.0
Customer did not leave a comment.
CORINE MAE S.
Rating:
5.0
Customer did not leave a comment.
eric G.
Rating:
5.0
Customer did not leave a comment.
J Ventura G.
Rating:
5.0
Customer did not leave a comment.
Carlos Z.
Rating:
5.0
Best Customer Service ever…I've been there 2 times and never had issues.
Jose Manuel M.
Rating:
5.0
Customer did not leave a comment.
Luciano D.
Rating:
5.0
Customer did not leave a comment.
Hector H.
Rating:
5.0
Customer did not leave a comment.
Steven H.
Rating:
5.0
Customer did not leave a comment.
Warren O.
Rating:
5.0
Customer did not leave a comment.
Rolando M.
Rating:
5.0
A+
Lucas L.
Rating:
4.0
no comments
Gary C.
Rating:
5.0
Dan is amazing! It’s wonderful to experience a facility where it’s properly ran with friendly U-Haul representatives, and a great clean environment! Would 100 recommend this location unlike another location this one is fantastic where are you? Will feel comfortable safe and secure to leave your items.
Amirah B.
|
First Impressions
Rating:
5.0
Todo estuvo perfecto, me hicieron la instalación del tirón en menos de 20min
Abel C.
Rating:
5.0
Customer did not leave a comment.
Melinda L.
Rating:
5.0
The Manager handled the rental with professionalism. The equipment worked flawlessly.
Bruce D.
Rating:
5.0
Customer did not leave a comment.
Leticia L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quirino M.
Rating:
5.0
Customer did not leave a comment.
Rebbecca G.
Rating:
5.0
Customer did not leave a comment.
Maritza A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GENOVEVA O.
|
Overall Experience
Rating:
5.0
Staff was friendly, facility was clean, and it was very easy to get a storage unit, quick as well.
William B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alondra G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberto A P.
|
Overall Experience
Rating:
5.0
Very pleased with the customer service I recieved. They were very helpful. Will recommend to others and will use again if needed.
Cynthia G.
|
Overall Experience
Rating:
5.0
Daniel Muniz was extremely friendly and very knowledgeable with assisting and letting us know about our rental purchase.
Linda M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GENOVEVA O.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JERALD W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melinda G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICENTE T.
|
Overall Experience
Rating:
3.0
I was told I would have 24/7 access. I tried to get into my storage at 10:30pm and said I had no access at that time.
Priscilla P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMY M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose A.
|
First Impressions
Rating:
5.0
The gentleman at the U-Haul on EdCarey and harlinge in Texas were wonderful. I think them for their attention and help and everything that I needed.
MARY C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Zachary F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIA H.
|
Overall Experience
Rating:
5.0
Thank you for all your help I fell and hurt myself before I went to uhaul and Anthony was so helpful to me I really appreciate that
MARY C.
|
First Impressions
Rating:
5.0
Daniel was very helpful. He really knows how to treat customers and is very uhaul knowledgeable. We need more people at uhaul like him.
Daniel M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
natalia f.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Abigail R.
|
First Impressions
Rating:
5.0
A very nice clean place to rent a storage. I like it cause you can excess your storage late with no problem.
Richard C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joann G.
|
First Impressions
Rating:
5.0
Moved into a 10 x 10 unit from a smaller unit. The entire process went very smoothly. Staff were very helpful in setting everything up.
Cecil W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jesus z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily Y.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gary c.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JACQUELINE U.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tomasa D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zenaida G.
|
First Impressions
Rating:
5.0
It's awesome if you have any issues front desk will take care of the problem keep up the good work
DANITRA L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mariah N.
|
First Impressions
Rating:
5.0
store clerk was unusually pleasant and helpful
Jaime A.
|
First Impressions
Rating:
2.0
I was charged multiple late fees without being informed, and even after I set up auto payment, I was locked out of my unit for no reason.
Maximiliano M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROSE O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer R.
|
Online Move In
Rating:
5.0
Everything great..
jesus z.
|
First Impressions
Rating:
5.0
Very good except I got to flat tires on the rear of the truck took 3 hours to get someone there to fix it and I was never even offered any thing for my trouble
john t.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly G.
|
First Impressions
Rating:
4.0
Good job only bad thing was long waiting times..only one person working front desk...
hector g.
|
Overall Experience
Rating:
5.0
Friendly staff and very knowledgeable
MARIA R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica V.
|
Overall Experience
Rating:
5.0
Daniel was so friendly and helpful. He seemed to know a lot about the company and services offered by uhaul. He looked like someone who really loved his job. Thank u Daniel for everything......
Lanette B.
|
First Impressions
Rating:
5.0
The units are clean and security/alarm system is great! The staff is patient, friendly and respectful.
Kristina C.
|
Overall Experience
Rating:
5.0
Great bunch of guys working there!
Randy B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carrie F.
|
Overall Experience
Rating:
5.0
Very helpful made sure everything was set right and working as well as showed us where are unit was by walking us to it Joseph was extremely friendly and helpful
LAURA M.
|
First Impressions
Rating:
4.0
The only negative comment I have to say is that when I was in storage 1303 I had some leather sofas in there and one of the seat cushions had a water stain on the leather. My only guess is that it came from the roof above or a sprinkler line that runs above the unit. I couldn't tell if the sprinkler line above the unit might have had a leak that caused the stain on my leather sofa.
Eliseo D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Veronica V.
|
First Impressions
Rating:
5.0
Very clean and staff was very helpful.
Jacob R.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Eriselda V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan H.
|
Overall Experience
Rating:
5.0
Great and friendly staff
ABRAHAM R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doris P.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
John G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kathy d.
|
Overall Experience
Rating:
5.0
Outstanding customer service! Really value you as a patron and exceed standards. Highly recommend!
stephen s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERALD W.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Raymond R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juanita S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gene P.
|
Overall Experience
Rating:
5.0
Excellent service will definitely recommend to family and friends thank you!!
jane a.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE LUIS M.
|
Overall Experience
Rating:
5.0
The only issue I had was the truck I ordered was not at the place for pick up. Turns out that place no longer does business with u-haul. After making calls I was compensated by getting a larger vehicle for the price of the smaller as me was very satisfied
EFRAIN M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dianne B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arturo R.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Brandon B.
|
Overall Experience
Rating:
4.0
Sunday 5 pm hour was not accessible and created a big inconvenience for a lady driving a large truck and trailer .
MONICA E.
|
Overall Experience
Rating:
5.0
Muy buen servicio y muy amable el personal.
Felipe P.
|
Overall Experience
Rating:
5.0
for 3 years I always had a great experience
bobby f.
|
Overall Experience
Rating:
5.0
Great customer service
Jo Ann B.
|
Overall Experience
Rating:
5.0
Thanks for the lock :)
Valerie G.
|
Online Move In
Rating:
5.0
It was hot frustrating day and the staff made it fun safe and refreshing for me n my kids. Nice cleaning lady and very professional front man very helpful.
Jo Ann B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larri L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROSE O.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Felipe P.
|
First Impressions
Rating:
5.0
The staff at both facilities were so helpful, it was great customer service. I am very pleased with the way I was treated.
rudy l.
|
First Impressions
Rating:
5.0
Marco was awesome
anna c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROSE O.
|
First Impressions
Rating:
5.0
Very helpful, knowledgeable ,clean
JUAN G.
|
First Impressions
Rating:
5.0
They were very accommodating and friendly. They took the time to answer questions and explain their services.
Antonia A.
|
First Impressions
Rating:
1.0
horrible location rude and unprofessional. Employees are allowed to curse at customers and laugh in there face while having a serious matter (MARK) he also had his child around the whole time jumping around and playing while working. You can check cameras for that as well!
yadira d.
|
First Impressions
Rating:
5.0
Very friendly and helpful would recommend very highly. Was very convenient for me moving my stuff.Thank You!!
jane a.
|
First Impressions
Rating:
5.0
These guys were the best!
BRANDON W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kristy c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rich V.
|
Overall Experience
Rating:
4.0
Everything was great except the initial application for the storage unit. "Give the name of someone we can contact." Then, "Now we need the name of someone we can't contact." This was both difficult and puzzling.
Philip T.
|
Overall Experience
Rating:
3.0
The only complaint I have is when I got a call from Uhaul the rep's tone was as if he were very upset with me. It was loud and angered. CS calls need to be taught.
Noelia D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paccer S.
|
Overall Experience
Rating:
5.0
Very nice,convinent and clean 👍👍
MANUEL G.
|
Overall Experience
Rating:
5.0
I always had access to my storage unit. Everyone including the manager was always friendly and helpful to any thing I ever needed. I will definitely use this storage facility again and do recommend it to everyone!
Susan W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sonia C.
|
Overall Experience
Rating:
5.0
The man who waited on us was very helpful, polite, and experienced. Great employee.
Christine A.
|
First Impressions
Rating:
4.0
answering the phone was the only issue. Other than that it was a smooth, professional, courteous experience.
clarisa l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David A.
|
Overall Experience
Rating:
5.0
great service I will be choosing U-Haul again.
the guy at the Ed carey branch is such a nice guy.
thank you
DAVID H.
|
Overall Experience
Rating:
5.0
I WILL ALWAYS BE GREATFUL UHAUL WAS OPEN ON LABOR DAY. YOUR STAFF WAS QUICK AND EFFICIENT. I WOULD ALWAYS HIGHLY RECOMMEND U-HAUL.
Edith R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
crystal g.
|
Overall Experience
Rating:
5.0
Always a pleasant help when I need to move & store...thank you Uhaul
Marta T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bryan k.
|
Overall Experience
Rating:
5.0
U-Haul has a very well-designed system for your storage needs. I have used other storage facilities in several Texas cities and in other states. This U-Haul facility is by far the best. The staff are friendly, helpful, and professional.
Cecil W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven K.
|
Overall Experience
Rating:
5.0
Thank you for being available when we needed you!
Yolanda B.
|
Overall Experience
Rating:
5.0
Due to Coronavirus/Covid 19, and enforced Shelter in Place, Joseph, the manager worked with me. A $1,000 fine was placed and 180 days in jail for people being out in the streets and not obeying the Shelter In Place regulations. Per city, essential meant workers for ambulance, police, fire dept., hospitals & groceries. I told them that as soon as they we were allowed to be out, I'd go for my things. The city opened May 4th and the same week, I moved my things as promised. There were no fees, late fees & etc. for leaving things their because of the virus.
It is wonderful that U-Haul works with the customers and the community to help prevent the virus. I am grateful for their understanding and highly recommend their business and help.
Maria E.
|
Overall Experience
Rating:
5.0
the manager Joseph was so great! he explained everything I had questions about before i even asked them! very friendly! great great service!
Jason Q.
|
First Impressions
Rating:
5.0
Still have truck but great experience so far.
Carrie F.
|
First Impressions
Rating:
5.0
Good customer service, always clean and well lit. Thank you.
Norma S.
|
Overall Experience
Rating:
4.0
Check in and out was easy.Clean and well lit.I had little interaction with staff.
Secure and safe place to store.
Jacky I.
|
Overall Experience
Rating:
3.0
The particular location where I rented often was busy. Although that's good for business, on every occasion, there was never enough employees available to assist customers. I understand there are currently circumstances beyond our control right now but this problem goes back for months. The wait in line was often over 30 minutes and my final bill transaction happened after hours because of a lack of staffing. That lack of staffing later lead to a problem where I had to defend my integrity on whether or not I closed out my account.
Michael O.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Georgina G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
allen r.
|
Overall Experience
Rating:
5.0
Well run and very professional.
James D.
|
Overall Experience
Rating:
5.0
Limpiol
Daniel D.
|
Overall Experience
Rating:
4.0
It worked just fine for me no problems at all.
blake m.
|
Overall Experience
Rating:
5.0
Storage facility is clean and secure.
GABRIEL D.
|
Overall Experience
Rating:
4.0
Front desk did go a little above in our last minute dilemma. Although needs to be a little more attentive and professional. Other than that, storage facility was very well kept.
raoul p.
|
Overall Experience
Rating:
5.0
Great customer service from the representatives
Mike F.
|
First Impressions
Rating:
5.0
Very good overall experience
GERARDO V.
|
Overall Experience
Rating:
5.0
The representative was very helpful and respectful. I got exactly what I needed. Thank you
Angela V.
|
First Impressions
Rating:
5.0
Juan was very helpful and took time to explain everything. I would recommend this storage facility.
Crystal L.
|
First Impressions
Rating:
5.0
Well Done! From the start to the completion. Luis Chacon was outstanding as well all the staff.
blake m.
|
First Impressions
Rating:
5.0
Clean and well-maintained facility. Easy access to the facility as well as to my rental unit. Staff always ready to help.
Juan M.
|
Overall Experience
Rating:
5.0
Awesome team.
Roberto G C.
|
First Impressions
Rating:
5.0
Staff is super friendly. Very helpful.
Amanda B.
|
Overall Experience
Rating:
1.0
My stuff got wet somehow. A lot of my item have mildew now. waiting to see how much I will have to throw away. It looks like the storage unit was flooded somehow.
Travis M.
|
Overall Experience
Rating:
5.0
Customer service was great the facility we went to very clean the employee that helped us out was very nice and.knowledgeable explained everything I mean just great service loved it.
Jose C.
|
First Impressions
Rating:
5.0
Joseph and his staff were very helpful in the selection of my climate controlled storage and the return of the truck that I used for my move.
Thomas S.
|
First Impressions
Rating:
5.0
Great Service!
DAVID B.
|
Overall Experience
Rating:
5.0
very helpful both in san antonio and Harlingen
Vincent M.
|
Reservation
Rating:
5.0
Fue un placer hacer negocio con ustedes. Todo excelente!