Customer Reviews for U-Haul Moving & Storage at Orangethorpe Ave
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

3.0

Informed personnel of leak in roof, was told to file a claim, which I did. 3+wks later, hole in roof still there. More items soaked, no claim settlement yet, so moved remaining items out and cancelled storage.

Rating:

5.0

I was able to move in on a Sunday night. Reserving and paying for the unit online was very convenient.

Rating:

3.0

Long wait time, learned later that my reservation record after updating , was not saved

Rating:

5.0

Friendly, professional and patient.

Rating:

5.0

Nate was great!

Rating:

5.0

Easy process, professional and courteous staff

Rating:

5.0

Easy process, thank you!

Rating:

5.0

Thank You For Your Services.

Rating:

5.0

Excellent customer relations! Outstanding!!

Rating:

5.0

I've utilized your storage facility for many years. Haven't had any issues at all.

Rating:

5.0

Thanks

Rating:

1.0

Arrived at address customer service provided at time of reservation for a unit. Was told to go to a different location to obtain lock and paperwork by a maintenance worker at the storage location. Arrived at location that remotely manages the storage unit location. No ONE was in the office to help customers. When the 2 girls actually came in there was no rush to assist us that had been waiting. In the middle of checking into my reservation. Girl stopped to go help another customer. Absolutely the worse customer service I have ever experienced!!!!! Was late to return U-Haul to another location due to not being informed as to address. Calling the phone number for help is a joke of recordings.

Rating:

2.0

I called the location I got placed on hold for 15 mins. Once I got a rep to help I got placed on hold and had no help. I went to the location and I could see why I wasn’t getting no help on the phone. There was only 1 rep who was helping the 8 customers that were in line. On top of that the rep kept answering calls and placing them on hold and wasn’t going back to speak to them and had them on hold like when I was on hold. After waiting for 30 mins another rep came in and was just slowly walking in like he didn’t see there was a line and helped another client who wasn’t even in line. Then the issue with your system both of the reps computers were not loading. It took longer than it should have.

Rating:

5.0

I had a really hard time getting in touch with the Placentia office when trying to contact a live person. Their calls were often forwarded to the call center regardless of day/time.

Rating:

5.0

Excellent experience. Always great customer service.

Rating:

5.0

Is always a pleasure coming to this location. Nathan is always helpful and friendly. I would recommend anyone who wants to rent a U-Haul to come here and ask for Nathan!

Rating:

5.0

The remote did not work but I have not notified the office yet. We were able to access the facility with the code.

Rating:

1.0

Rude Staff. Poor costumer service!

Rating:

4.0

Very fast and easy booking through the app.

Rating:

1.0

You facility and staff suck. You dont care about customer service. Do not ever contact me again.

Rating:

1.0

I'm waiting for the status of my complaints with the Orange County manager

Rating:

4.0

Staff friendly & facilities very clean

Rating:

4.0

It was secure but hard to access physically narrow path it was dim light

Rating:

5.0

Daniel has been great over the years. He has great customer service skills, always willing to help and very professional. His team is friendly and welcoming. I will definitely come back and use this facility in the future if needed. The facility is clean and well maintained, I always felt safe there no matter what time it was. I was not concerned with the safety of my belongings. I highly recommend this location.

Rating:

5.0

Everyone was very friendly and with a lot of disposition to help

Rating:

5.0

Thank you

Rating:

1.0

I don’t even know where to start so here’s a list: -24/7 access randomly removed from my account for no reason (2019?). -Not charging my auto pay card, and locking me out of storage, causing my business to lose money -Storage manager is impossible to get ahold of. Whoever I talked to on the phone around 12-2am in October 2022, was one of the worst customer service experiences I’ve ever had. They very clearly did not care about the situation, and just wanted me off the phone. I know for a fact I could’ve been helped - considering in a previous similar situation, a manager was able to grant me access to my unit after hours. I was denied access because U-Haul failed to charge my operational payment method. The rep told me my card had expired, I asked her to read me back the expiration date, which was in 2025. I asked her to explain that, which she couldn’t. This mistake put me behind schedule a full day, making us late at a critical moment. I would tell anyone looking for a storage space that they are better off paying a homeless encampment to watch their stuff, than to trust U-Haul with their storage needs.

Rating:

3.0

Friendly and helpful and courtesy, and would recommend it to friends and family. Thank you.

Rating:

4.0

Had no light in my storage room and could not see when there was no sunlight. Locks are also inconvenient.

Rating:

1.0

Mis informed about storage Extremely disappointed!

Rating:

4.0

Wish more people were working cuz I saw maybe 2 employees to do everything which led me to sitting and waiting to even find someone

Rating:

3.0

Online move in not available even though it is advertised.

Rating:

5.0

Very friendly and helpful staff. A pleasant experience.

Rating:

5.0

Thank you . .

Rating:

2.0

I paid for almost 5 years I could not be accommodated by staff or management when I had issues . I was treated with such disrespect by most employees. I am seeking a lawyer since I could not get ahold of staff to get my belongings out and they locked me out with no good explanation. So I lost my most valuable items after paying for almost 5 years . Only reason I moved out not an money issue a Thief issue. And when informed they didn't have any compassion or concern . Very unprofessional and heartbreaking to know I paid all those years to be treated unfair & as if my complaints weren't a concern to them .

Rating:

3.0

The initial digital setup still has activation issues

Rating:

4.0

Friendly, fast, and fair

Rating:

5.0

It took 4 different U-Haul units to house all my belongings for almost 4 yrs. I was comforted by the fact that my stuff was kept safe and close to me. Over the years I've rented trucks and trailers and now these storage units. Everything was clean, well maintained, and the at each facility was professional and helpful. Particularly those where my belongings were kept for so long. Thanks U-Haul!

Rating:

3.0

N/A

Rating:

2.0

Was not a drive up at all I was not told the truth so I would never recommend or will I rent a storge without seeing if it's truly a drive up

Rating:

4.0

I did not receive the pad lock for my storage. Carla called me and asked me to go pick one up. Very nice customer service.

Rating:

5.0

The people here were very helpful when needed. They really went above and beyond to help me through tough times during the pandemic. Great storage facility and caring management. They waived late fees all the time for me! Grateful for this experience!!!!

Rating:

5.0

Professional staff, and clean storage, convenient hours.

Rating:

3.0

Immediately cancelled the storage unit. Was not advised the 10 x10 unit only had a 36 inch entrance door, to small an opening to get what I had to get inside. Should have been told door opening size at counter. Also, not told storage site was not as same location where I rented the truck. Otherwise the experience good.

Rating:

5.0

The only complaint I have is with the manager and the cleaning lady. The cleaning lady told the manager we were drinking alcohol and that wasn’t true also we left our car . I called the office and asked if there would be a problem to leave the car while I take u haul truck. I told her I would be right back for it and was told no problem then I get a rude call saying they saw us drinking and why did we leave car. She should have got her facts before talking to me like that. I don’t know if I will rent a storage again after that . My daughter is dying and I went to Arizona to get her belongings. And there was absolutely no reason to disrespect me like that

Rating:

5.0

Hands down the best storage rental experience I’ve ever had. The facilities were safe and well maintained and the staff went above and beyond. I will highly recommend U-Haul storage to everyone I know.

Rating:

5.0

Easy to acces very nice an safe

Rating:

4.0

Easy rental process. But when I arrived at my unit, I had two unexpected surprises. First, there was no light bulb in the unit, and since I arrived at night, I had to go to the store to buy one just so I could see what I was doing. Secondly, my unit did not have an entry way facing the street. My unit entry door was at the end of a corridor in a side door, which made getting a long couch into it challenging. If the app made it apparent about the access door to my unit was in a side corridor door, I probably would not have rented it and look for one with a door facing the street. But not having light when I arrived I fault bad maintenance/management by uHaul.

Rating:

5.0

All the staff were helpful all the time! A real nice storage atmosphere ! Yes I would recommend to a friend or not a friend! A really cool place.

Rating:

4.0

Only reason I moved out was the price increase

Rating:

2.0

Your company should invest in training material to educate Daniel Williams on how to be a manager because I have never seen such poor customer service in my life!! There is no resolution with this racists, condescending, SEXIST, discriminatory, sorry excuse of a manager. I've had better customer service from a hormonal teenager working drive thru at a fast food joint!

Rating:

3.0

When I first reserved a unit I was told at the office on my move in date that the unit was not available and that no units where open to rent.... So I left and checked online to make sure I had the right place I did so I paid for the unit online and was given an access code and unit number.... Why is it I was told no if I could do it myself

Rating:

5.0

Estoy muy contenta y tranquila por la limpieza y el sistema de seguridad.

Rating:

5.0

Great access and the unit was perfect for my needs. On move out, I was called to verify. I thought that was great service.

Rating:

5.0

The only thing that would have made it better is if the lights in the units could be used.

Rating:

5.0

I just think you need to spray for spider found a lot of very large black widows when moving out! Very scary!! I’m scared to open my boxes!

Rating:

5.0

Thank you! Your service made my move easy. Thank you so much!

Rating:

5.0

everyone polite,helpful & professional. Unlike other storage staff members ,who don't really care for they're customers & some could be down right not right , & need to take notes from U guys ...& get right

Rating:

5.0

Never have I had such terrific customer care. The manager there is amazing and all of the staff is equally welcoming. I’ve never seen Such an immaculately clean storage rental disability in my life. I’ve Highly recommended this location to everyone I know. Michael is the goto man for everything: questions, answers, quotes, install, you name it!

Rating:

5.0

Overall a very good experience.

Rating:

1.0

I objected nearly every month to an insurance fee and stated that I have my own insurance. The fees were never reversed. Service at their off site facility in Placentia was marginal. They were helpful during the move-out process, but I would not recommend this location to anyone.

Rating:

5.0

The process from start to finish was impeccable and easy. The facility was very clean and safe. Daniel Williams was very friendly and helpful assisting me from initiating and opening my account/unit, to closing my unit out. I highly recommend the Fullerton Uhaul location on Orangethorpe. Thank you.

Rating:

3.0

I tried calling numerous times to confirm my reservation and never got through to an associate. I would be put on hold for prolonged periods of time. I decided to go directly to the office on my move in day. When I got there, there were two employees sitting there doing nothing. Not on the phone with other customers or doing other tasks. The two employees were not helpful at all. Initially, we were not greeted by the two male employees and we were the only customers in the office/store. Finally, the older gentleman directed me to the younger associate to assist me. It took a while for him to find my reservation. Finally, the associate told me that i was the 5th reservation and there were only 4 units available and since it must go in order of reservation, I would not be able to move in to a unit as initially reserved online. I would need to wait until an auction opens up later in the month for an available unit. This was concerning as I was expecting to move my things in and it was already the end of the day for my reservation. I left disappointed and checked online again to find the online booking and move in process. I was able to book and gain access immediately. I would suggest better training for employees and better service.

Rating:

2.0

My biggest problem was being able to get through to someone on the phone. I tried for 3 days to call to close my account and was on hold for over an hour each time. A call center maybe would finally pick up and send me right back to the main line where i would continue to hold until i would give up. I finally had to drive over an hour to go to the office in person and close my account. It was a horrible experience. You know, moving is hard enough without having to make continuous calls with no avail. When i questioned the guy at the counter after driving an hour and waiting in ling for another 20 or 30 min. All he could say was " cant you see were busy" wow!

Rating:

5.0

Very professional staff, that really helped me out. I would definitely recommend this facility to my friends.

Rating:

5.0

Excellent help.

Rating:

1.0

First I tried to reach someone on Friday but spent over an hour on hold. I eventually went to the local office for assistance. Then they accidentally double booked the unit. I booked and paid for the unit at the office on Friday. On Saturday, when I went to move in, another person was also moving in. He had booked and paid online Saturday morning. i tried calling the office and waited on hold for 15 minutes only to learn that I was speaking to someone in a call center and not in the office for the facility. (Storage is on one site, Fullerton, while the office was in another, Placentia) I also learned that the storage system was down so they couldn't even look up my account. We had to go over to the office and the staff was very helpful. They came over to the storage facility and had to check each room before they could assign a new unit since the system was down. So, my 2 issues with the experience are: You can't call and speak with anyone at the store, you only can speak to someone at a call center and that happens after being on hold. The fact that I can't ever speak ever with anyone at the local office is not only inefficient but poor service. Having a unit double booked is extremely inefficient AND horrible service for the customer. You guys have a ways to go before I would say you provide good service. Your prices are great and the staff at the local office is friendly and helpful. Those are the 2 reasons I would possibly recommend Uhaul storage. But I would tell them about my experience and tell them to be careful and put a lock on your unit as soon as you are assigned a space.

Rating:

5.0

Uhaul is a great company that is always available to try and assist with all moving needs. They would rent out spare Limbs to amputees if that were any kind of possible addition to rentals that could help people that don't like to hire movers and drivers for their personal priorities.

Rating:

5.0

Clean and safe and friendly good price

Rating:

3.0

Card & alarm didn't work couldn't get in for about 30 minutes

Rating:

2.0

Until now I don’t know if my Key Card and Clicker will work in the storage Facility. Time is the only thing that I dont have abundance, but calling for help, I wait , then we thought its ok, they ask me to come back to the main office, I really thought they fixed the problem but when I got back to the storage, its like I just a good half a day of my life trying to get inside my storage unit and get some very important stuff that is needed for my appeal to my visitation rights which the Mother tried to keep me from seeing my daughter, that resulted to a very difficult time in my life.

Rating:

5.0

Tara has been so accommodating very professional with Excellent Customer Skills . Wish there were more employees like her . Thanks Tara Madeline Martinez Phone 747-227-9680

Rating:

2.0

Criminals

Rating:

3.0

I would rate excellent but I have been unable to move into my storage unit. The key fob I was given to access the storage site did not work. I went back to the center and I was informed there was a technical isssue about my info being transferred over so I can access the storage site. Was told I would be given a call once it has been corrected but have yet recorded that call, it has been about 24 hours now. I tried calling the center back but was transferred to customer support and was informed they would message the center to call me but still have not received that call back. Am I going to be paying for a unit that I cannot access?

Rating:

4.0

The staff is doing the best to help customers.

Rating:

2.0

I have been trying to reach a staff member at this location for a week to discuss obtaining a larger unit. No one has returned my calls, although customer service has promised a return call. In addition, I am not moved in yet and I am being charged from the reservation date. I am scheduled to move on February 3rd and I am extremely worried.

Rating:

5.0

I paid my Bill on 1-14 2021 auto pay and moved out on 1-16-2021 , will I be refunded for the month ????

Rating:

4.0

Fue una Buena experiencia

Rating:

5.0

Tara, Nathan and crew are always great to work with - Professional and efficient. I am a small business owner and truly rely on them

Rating:

5.0

Outstanding staff and manager provided quality service for a great price. The manager Tara is wonderful and caring to all customers. The property unit was in outstanding shape. The grounds and bathroom were very clean. The price is very reasonable. I highly recommend this facility to anyone. I give the manager, staff and property unit a 5 star review

Rating:

5.0

When I realized the unit I asked for was too small, the staff immediately got me a bigger one. I was so grateful for their help.

Rating:

2.0

The CS individual I worked with, Edgar was rude and called me an expletive. Requested to speak and deal with the Manager Tara who was pleasant and helpful. The gate opener and card would not work after 5 attempts going back and forth between the storage facility and the main office. Nelson worked diligently on the problem and got the situation fixed. My hat is off to both Tara and Nelson, but Edgar should be reprimanded.

Rating:

3.0

People are living in the storage units. In the second row notice a white van that is always there. They live in the storage unit. Tons of druggies walking inside the storage area.

Rating:

1.0

Hours say 24/7 access but was in formed by star they are 5am-10pm. Then the "night watchman told be more like 6-7am till maybe 10pm. Had to go to a totally different location for paperwork as no staff just a wastchman at the storage location. Then I was scheduled for 1st month free and pay second month. The staff tried telling me I pay 1st month and get second month free. In the end I got the first month and insurance free. These people suck!-- never again will in work with Uhaul. My over all experience has been so stressful!!!

Rating:

5.0

Tara is amazing and a great manager! Her team is strong as well.. Thank you for all the fantastic customer support, for making a difficult experience easier to deal with (Moved my parents and my belongings from their home after my Mother's death) and for keeping my items safe all these years! GOD Bless you all!

Rating:

4.0

Only problem i encountered was probably my own fault but billing seems alittle bit off.i moved in on 24 rent was due the 24 th i pay bills at begining of month thru 10th or so then everything is done. I looked at app it showed due aug 24 2020 $0.00.so i thought like the first month free was because i rented a uhaul truck within last 2 yrs and i rented one the day we move into unit so i didnt questiin it unril i fir email saying i owed eent on uhaul.. but really thank toodness for that email.. thank u for all thw help u did provided me and my son 24 202

Rating:

5.0

Just the access hours not convenient but other then that good service!

Rating:

5.0

Easy to use love drive up plus easy access

Rating:

5.0

Excellent storage facilities and fantastic customer service. Always a pleasure working with Tara and the rest of the U-Haul staff!

Rating:

1.0

I was told the access hours were until 10pm and it was closed at 8:50pm after loading everything up in the truck. It wasted approx 2 hrs, and gas mileage. The staff helping was not trained well.

Rating:

4.0

Prices could be better, otherwise good experience.

Rating:

3.0

This is the second unit i rent. 1st unit , when i got there , it was rented to someone else. Had to drive to the main office and cancel that unit, credit my card, rent another unit, ect. Thie second unit,, was adjacent to a unit WHERE THE LADY LIVES THERE. HER STUFF IS IN THE HALLWAY, THE ALLEY, TRASH EVERYWHERE.I COULD NOT GET TO THE DOOR,. BACK O THE MAIN OFFICE, CANCEL MY CARD, GET ANOTHER UNIT.

Rating:

4.0

Alright !!

Rating:

5.0

Very good customer service

Rating:

4.0

AFTER, My on line experience that double booked my unit, the staff at a satelite location , finally got it right.

Rating:

5.0

Wonderful experience I would tell all-my family members and friends about the experience with U-Haul storage facility And to make sure they go to the Placentia location Tara Mathewson Excellent .

Rating:

5.0

Professional and courteous transaction

Rating:

5.0

I rented two spaces 5x10 and 10x10 both perfect for three months. Thank you Tom & Sonia W.

Rating:

5.0

It was a pleasure storing my stuff there I know it was safe. And I also like the auto bill pay that's a great feature to have if I ever need to rent a storage unit you will be the first ones I would c

Rating:

3.0

Unprofessional. A Male staff member stole my parking space and ran inside, no apology. The female employee wasn’t very warm to me when I asked about partial refund to move out early. Manager was nice.

Rating:

5.0

You guys are great

Rating:

5.0

The alarm system really works! I like the remote and card access feature. Bathrooms is a plus.

Rating:

5.0

Always helpful,, Thank you for being so quick to service us. Tom

Rating:

5.0

Fast and efficient!!!

Rating:

5.0

The young man that did my intake was very nice and had excellent customer service skills.

Rating:

4.0

Good so far.

Rating:

3.0

We were very impressed with Misty, she was very nice, great attitude, Thank You Misty.

Rating:

5.0

No

Rating:

2.0

The office is located 1/2 mile away from the storage. Instruction wasn't clear and the phone line was busy for a long time. I ended up missing my flight for this confusing situation. Be aware!

Rating:

5.0

Easy access. Always felt safe and secure. Staff helpful. I would use these facilities again if ever needed!

Rating:

5.0

I will miss Tara🙂

Rating:

5.0

Rad

Rating:

5.0

We r sorry for the trouble we may have caused but it wasnt intentionally in our do to the reason that as well as we where on our payments we are trying our best to have the money we thought had given

Rating:

5.0

Great storage facility

Rating:

5.0

Great experience!

Rating:

5.0

Nope

Rating:

5.0

Smooth process moving in using my phone right at the facility. Straight forward, step by step. All necessary information is sent right to phone.

Rating:

5.0

Smooth and efficient transaction

Rating:

5.0

I have been renting storages all over OC. I am very impressed with this facility and customer service. I like the gate access features, cleanliness, security and bathrooms.

Rating:

5.0

Dan and crew have always been helpful and professional with every rental I've needed. Good people. MIke M

Rating:

5.0

Number one

Rating:

5.0

Tara, Daniel & staff were a great help at the Placentia U-Haul. I will definitely be renting a moving van from them in July.

Rating:

5.0

Very convenient...no issues.

Rating:

5.0

The group of people in this office assisted me with the upmost courtesy and grace. Each in his / her own way helped to make a very difficult situation as smooth as possible.

Rating:

5.0

Excellent service, Excellent location... You guy's are the best....

Rating:

2.0

Once I was switched to have my account handled by 860 placenta I felt the customer service decline immediately. They were not professional and were not polite. There were other issues

Rating:

5.0

Great facility. The move in and move out was excellent. Thx for the great service

Rating:

2.0

I keep receiving an error message when trying to set up & pay for my storage ???!!!

Rating:

1.0

You people aer vultures and you sold my property when i was having a realky hard time. I had been laid off from my job, lost my cell phone service and in three months you sold my worldly Posessions a

Rating:

5.0

Facility was very clean and secured and yet was also very comfortable and content without feeling rushed or being watched.

Rating:

5.0

Nice people and they are helpful

Rating:

5.0

I was with UHaul many years and was treated with professional and friendly staff at all times I would highly recommend U haul to all my friends and family

Rating:

4.0

Good deal for what we got

Rating:

2.0

This branch of uhaul is by far the worst place in the business. The G.M.(general manager) is incompetent and is very unprofessional I'm his duties. I don't recommend this uhaul to anybody

Rating:

3.0

Have not moved in yet thank you

Rating:

5.0

I am a return customer. I will say this unit is best. It offered what I want and need. Not doubt. I will come back again.

Rating:

4.0

Outside of the lock not being in the storage unit; I appreciate the convenient location to CSUF and the 24 hour access.

Rating:

5.0

Uhaul has always been my choice for all my moves

Rating:

1.0

will not be doing business here again.

Rating:

5.0

Very clean and the facility looks secure.

Rating:

3.0

The local facility and staff was great but the National corporate was completely wrong on all aspects of all transactions. Would be on hold for extremely long periods of time for wrong info Get it?

Rating:

5.0

Everything was great. No complaints.

Rating:

4.0

Assistance with actually physically locating your unit/check in (person on premise not present) and a quick run down of the premise would have changed my rating to excellent.

Rating:

5.0

Very Professional, will be a repeat customer as needed.

Rating:

4.0

Thanks

Rating:

5.0

Great staff and easy move in!