Customer did not leave a comment.
Sam M- Michigan MI
- Grand Rapids
- 49505
Customer Reviews for U-Haul Moving & Storage at Plainfield Ave
3451 Plainfield
Grand Rapids,
MI
49505
(N Of I-96, South of 4 Mile Circle)
(N Of I-96, South of 4 Mile Circle)
Services at this Location:
Contact Us
3451 PlainfieldGrand Rapids, MI 49505
(N Of I-96, South of 4 Mile Circle)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 2.0
Was quoted $80 higher than online price and when I called to inquire I got the run around. Was told the manager would call but never heard back from him.
richard c- Rating:
- 4.0
Customer did not leave a comment.
Jeremy H- Rating:
- 4.0
Customer did not leave a comment.
louanne z- Rating:
- 5.0
Very friendly and caring manager and staff!
Tom L- Rating:
- 4.0
Customer did not leave a comment.
Ethan E- Rating:
- 5.0
The online system wasn't working for the person running the office when we first got there. He got everything all set, but it was very slow, not his fault.
MARY K- Rating:
- 5.0
Customer did not leave a comment.
Donna M- Rating:
- 4.0
Have more help!
Michael P- Rating:
- 5.0
Customer did not leave a comment.
Matthew J- Rating:
- 5.0
Could not believe how easy and efficient drop off was. Thank you!
James T- Rating:
- 5.0
Customer did not leave a comment.
James D- Rating:
- 5.0
The employee I dealt with was very friendly and helpful.
Stephen C- Rating:
- 4.0
Customer did not leave a comment.
John B- Rating:
- 5.0
Customer did not leave a comment.
Robert E- Rating:
- 5.0
Installation was quick and painless. Would highly recommend!
Dane K- Rating:
- 4.0
Customer did not leave a comment.
LYNNE E- Rating:
- 5.0
Great uhaul shop. Use as a model. Mgr Crystal always finds way to work with customers' needs.
walter g- Rating:
- 5.0
Customer did not leave a comment.
Hannah M- Rating:
- 5.0
Customer did not leave a comment.
David L- Rating:
- 5.0
Customer did not leave a comment.
stan b- Rating:
- 5.0
Do need more people working there. They are super busy. The person there is super nice and great to deal with. Just send like they are over worked.
Chuck H- Rating:
- 3.0
Customer did not leave a comment.
Jasmine L- Rating:
- 5.0
Customer did not leave a comment.
Richard R- Rating:
- 5.0
Thanks Mike!
MARK V- Rating:
- 5.0
Customer did not leave a comment.
David J- Rating:
- 5.0
Customer did not leave a comment.
Ken V- Rating:
- 5.0
Great customer service! Location was short handed and only one employee working, he did an awesome job checking ppl in as fast as he could. Job well done!
Bryan M- Rating:
- 5.0
All was great!
Donald C- Rating:
- 5.0
Crystal at the front desk was incredibly kind and helpful!! She went above and beyond for me. Give her a raise!
Kaylie D- Rating:
- 4.0
vehicle seemed to not shift past 2nd gear. Glad we could avoid the highway in our move.
william B- Rating:
- 5.0
This is an excellent U-Haul company, and they will work with you on your rental truck, if you need a time change or have an issue just call and they will tell you what you need to do. Try them out great company and very nice folks to work with. .
LINDA G- Rating:
- 5.0
Customer did not leave a comment.
James B- Rating:
- 5.0
Customer did not leave a comment.
Ayad S- Rating:
- 5.0
trailer drop off was fast and staff were helpful. great!
Jeff C- Rating:
- 5.0
Zinstaller was an expert. Very informed and explained the wiring and hitch install very well.
Robert V- Rating:
- 5.0
friendly service people.
jeffrey v- Rating:
- 5.0
This location is always fast, friendly and convenient. We usually rent something 4-5 times a year and I just won't go to another location. I know if I need to pack something they will have it. Crystal and the gentleman there Saturday morning AMAZING.
Rachel R- Rating:
- 5.0
I enjoyed reading You & Me The Rest of the Story while I waited. I would enjoy getting a copy to keep.
William B- Rating:
- 5.0
Rented many a times here. Always pleasant helpful and professional
Patrick L- Rating:
- 4.0
Customer did not leave a comment.
Kathleen F- Rating:
- 5.0
Customer did not leave a comment.
Larry B- Rating:
- 5.0
The manager was great. Friendly effoand very thorough.
Annelise P- Rating:
- 5.0
Customer did not leave a comment.
Ryan A- Rating:
- 5.0
U-Haul's fantastic app took me thru the return after hours- greatly appreciated!
Caroline S- Rating:
- 3.0
Customer did not leave a comment.
Mindy M- Rating:
- 5.0
one tail light didn't work...probably just needs to be checked beforehand, but maybe the previous customer didn't let them know about it.
BENJAMIN R- Rating:
- 5.0
Customer did not leave a comment.
Chris R- Rating:
- 5.0
Customer did not leave a comment.
Heather M- Rating:
- 5.0
All Mt needs were met. Great staff
KENNETH R- Rating:
- 5.0
Over 40 years ago we had a bad experience with the same location. Expecting to be disappointed, we were surprised and delighted by excellent customer service and products. Very happy to recommend!
William C- Rating:
- 3.0
Customer did not leave a comment.
Madi M- Rating:
- 5.0
Customer did not leave a comment.
Derek B- Rating:
- 4.0
Building smelled of cigarette smoke.
Margaret A- Rating:
- 5.0
There seemed to be some questionable activity happening in your parking lot during drop off in Grand Rapids. Some sort of deal. I would check your cameras at about 7:30 pm. Otherwise, great experience.
David D- Rating:
- 4.0
Customer did not leave a comment.
James T- Rating:
- 5.0
Just keep doing the things you doing
Brian A- Rating:
- 5.0
Customer did not leave a comment.
Paul G- Rating:
- 3.0
Wasn't given quoted rate,for mileage, until I insisted on it.Also didn't know the proper truck length. Thanks
David S- Rating:
- 5.0
I needed a vehicle to use as my Jeep was in the garage. I find it cheaper to rent a U-Haul than a car rental. The word is out at my work that others may do the same. This store location works out great for me.
Ray P- Rating:
- 3.0
Customer did not leave a comment.
Maia R- Rating:
- 5.0
Customer did not leave a comment.
Kiara J- Rating:
- 5.0
Customer did not leave a comment.
Bryan P- Rating:
- 5.0
Mike was very knowledgeable and I will recommend him to anyone who asks.
STACI C- Rating:
- 5.0
Customer did not leave a comment.
ALLEN D- Rating:
- 5.0
Staff was very helpful and friendly.
Jodi D- Rating:
- 5.0
Customer did not leave a comment.
hamon c- Rating:
- 4.0
Customer did not leave a comment.
Ronald m- Rating:
- 5.0
Customer did not leave a comment.
neal h- Rating:
- 5.0
Crystal is amazing!
Theodore M- Rating:
- 3.0
Small location- Need more staff for faster service-
Kathleen J- Rating:
- 3.0
Better customer service
mike m- Rating:
- 5.0
Customer did not leave a comment.
Terry Q- Rating:
- 5.0
Customer did not leave a comment.
John H- Rating:
- 5.0
Customer did not leave a comment.
Owen M- Rating:
- 5.0
Customer did not leave a comment.
Heather W- Rating:
- 3.0
Completely dissatisfied with the fact that the amount of end result request needed in order to turn, the truck in, is absolutely ludicrous … And I did not even have the truck for more than 7 1/2 hours …. I sincerely hope I am not charged a penny over what I was quoted, and for me personally, as far as the entire experience, in order to be totally satisfied , I shouldn’t be charged any more than $100 even ……..
Chris H- Rating:
- 5.0
Customer did not leave a comment.
Logan B- Rating:
- 5.0
Customer did not leave a comment.
chris b- Rating:
- 5.0
Customer did not leave a comment.
Bradley P- Rating:
- 5.0
Customer did not leave a comment.
Patrick H- Rating:
- 5.0
Customer did not leave a comment.
Dan T- Rating:
- 1.0
The 24/7 checkout process was unnecessarily long, and left me stranded in a dangerous area for 30 minutes to get verified. Had to call support at least 5 times and my phone almost died.
Anna M- Rating:
- 5.0
GREAT SERVICE
Jim T- Rating:
- 2.0
I did not get my money back for unused moving blankets rented. The transmission in the truck was extremely dangerous and hard to stop when the truck was full of equipment due to the transmission.
Benjamin G- Rating:
- 5.0
Customer did not leave a comment.
Ryanmichael S- Rating:
- 5.0
Everyone was perfect don’t change anything or anyone Thank you
Alysia L- Rating:
- 5.0
Very helpful. I had an unfortunate issue hitting a deer and the people I worked with on the phone and at the location. Were very helpful
Jason B- Rating:
- 5.0
Customer did not leave a comment.
William K- Rating:
- 5.0
Customer did not leave a comment.
Fred H- Rating:
- 4.0
Customer did not leave a comment.
Sandy H- Rating:
- 5.0
Customer did not leave a comment.
Dave E- Rating:
- 5.0
Customer did not leave a comment.
Lindsey M- Rating:
- 5.0
From my stand point everything was great . I have used this location 4x in the last two weeks they will always get my business .the haul team is excellent !
William P- Rating:
- 5.0
Customer did not leave a comment.
Joseph S- Rating:
- 5.0
Excellent employees who make the experience very pleasant and simple.
dieter p- Rating:
- 5.0
Customer did not leave a comment.
Kenneth H- Rating:
- 4.0
Customer did not leave a comment.
Michael L- Rating:
- 3.0
Location technically closed 3 minutes prior to my arrival but the gentleman still came and helped me with my mobile drop off and then completed it for me, and even offered a printed receipt when I told him I had trouble. Even showed me where on my paperwork it was and explained that I got the refund for the pick up locations service failure and that it may take 3-5 days to show up on the payment method.
Christina S- Rating:
- 3.0
I received a notice for damage for the truck saying the windshield was cracked. We dropped it off after hours and there was NOT a Crack. I will not be paying this fee. I fully expect someone to resolve this issue ASAP.
Jessica V- Rating:
- 5.0
Clean & easy to get to. Very helpful & kind employees!
Sara T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tami B | Overall Experience- Rating:
- 5.0
Nice
David S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
sandra s | Overall Experience- Rating:
- 5.0
Plainfield UHaul is the place to go for all your moving needs. The staff is helpful, accommodating and fun.
Angela A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
randy c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert R | Overall Experience- Rating:
- 5.0
The manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.
KIM D | Online Move In- Rating:
- 5.0
Crystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.
Rick S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MATT S | First ImpressionsAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!