Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The key card system need to be a little better to much of a hassel
danielle whaley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brenda willimson
Rating:
5.0
The service was very good and the staff was very friendly and nice.
babbie johnson
Rating:
3.0
Customer did not leave a comment.
Aaron Piggue
Rating:
5.0
Staff was really friendly. Every uhaul locations should have the drive in accessibility very convenient.
DAPHNEY HOOD
|
Overall Experience
Rating:
4.0
I felt like I was in a maze. But my accommodation was excellent.
sharon martin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mario Lewis
Rating:
5.0
Best u haul experience ever! Very friendly and efficient staff.
Alexa Hile
Rating:
1.0
They kept my money lying saying I left a bottle water in there
larry singleton
Rating:
5.0
Customer did not leave a comment.
Desean quinn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerald Sexton
Rating:
1.0
The employees there tried to over charge me. They told me to extend the rental for an hour I’d have to pay for an additional day, corporate explained I could extend it within 24 hours for free.
Laquesha Minniefield
Rating:
5.0
Customer did not leave a comment.
Victoria Richards
Rating:
5.0
Customer service was professional
TONEY O'NEAL
Rating:
3.0
Customer did not leave a comment.
jahrece brown
Rating:
5.0
Customer did not leave a comment.
LAWRENCE BOWEN
|
First Impressions
Rating:
2.0
Ciarra was fantastic, but the pick up process was "clunky". U Haul was not ready when I arrived and had to defrost for a while and they had to use de-freeze to make sure the back door would open (it was frozen shut). I ordered UHaul online and my location switched for pickup by UHaul and it wasn't ready when I went to pick up. Frustrating.
Also, I had to return to get the furniture pads that I ordered due to no one helping me make sure they were in the UHaul and not clearly telling me to grab those bags on the way out to my UHaul that wasn't ready and frozen shut door.
David Patton
Rating:
5.0
Aliyah at the I75 and Detroit exit in Toledo, Ohio was outstanding! She was pleasant, informative and just a great person to work with.
TIMOTHY BRUMBAUGH
|
First Impressions
Rating:
5.0
Thank you!
Ashley Lemke
|
Overall Experience
Rating:
5.0
I can't praise the manager along with my experience in the way she handles things enough. I feel that UHAUL should her as the example of how customer service should be done. Thank you for all you do.
CLEVELAND MCBEE
Rating:
5.0
Customer did not leave a comment.
EMERALD KNOTT
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Allure Ameena
Rating:
4.0
Customer did not leave a comment.
Jerald Sexton
Rating:
5.0
Keep up the great service
Cindy Reynolds
Rating:
1.0
My storage was falsely held and no one got back to me on what I needed to do to keep my storage. That was all I had to my name. My memories and all. The staff that signed me up didn't properly add my credit card for auto pay and as a result I lost my storage. Ms. Cierra never got back with me from messages that were left for her to call.
trokina williams
|
Overall Experience
Rating:
2.0
U haul sold my things and I wanted it I think u haul should have done better to contact me before selling my things
Julius Chears
|
Overall Experience
Rating:
5.0
For the 9months I was there I can say my belongings were safe and I was at ease thank you for your service
Sachiko boose
|
Overall Experience
Rating:
1.0
HORRIBLE experience. Was transferred to THREE different locations because they didn't have our reserved equipment. Was charged for a dolly that wasn't available. Was given a truck on near empty fuel and recommended to fill up. Out $73 because of this. We were required to cancel our moving help because this process took us over 2 hours past our rental time and thus had to drive significantly further than anticipated.
Brittanie Rodriguez
Rating:
3.0
This location should be a little bit more organized and should consider installing an elevator on the other side of the building as well.
Danielle Cooper
Rating:
1.0
The employees and people were great, however when my team arrived to drop off, our unit was locked with an additional lock. This has cost me time and $400.00+ I'm added labor
fred newstead
|
First Impressions
Rating:
1.0
They made me pay a whole month when I was moving out instead of charging for the days my things were there...They are a rip off and I will never use them again
melanie whitfield
|
Overall Experience
Rating:
5.0
Ciarra was excellent to work with! Great customer service, nice clean store. Would definitely use this store again.
Glenna Jenkins
Rating:
5.0
Customer did not leave a comment.
michael evans
|
Overall Experience
Rating:
5.0
The manager is thoughtful and works to meet the needs of every customer. I'm glad to have had that opportunity.
CLEVELAND MCBEE
Rating:
4.0
I was given a truck on e and then charged when I returned it with a little more gas than I had
Ashley Lemke
Rating:
4.0
Customer did not leave a comment.
Pat Lahey
|
Overall Experience
Rating:
4.0
Check your vehicles to make sure they are in good condition otherwise, the service rendered by the employee was excellent.
John okoyomo
Rating:
1.0
It's Beyond Recognition In Words, To Express, Or Describe, Any Of The Excellence Within Their Policies And/Or Procedures That Was 100 % Demonstrated, And, Hunbly Given Accurately, As Far As Any-/Everything That Cosorted With The Storage.
* Making A Couple Of Important Key Points From Any-/Everything. The Punctual Professionalism With Level Of Security, AND, ALL/ANY Staff Member I Had The Pleasure Of Interacting With Concerning My Unit, Along With My Belongings, Whether It Was By/On The Phone, Or In Person, Agent To Customer. Especially For How Long My Belongings Was In The Unit, At The Facility On Detroit Ave.& I-75, Toledo, Ohio
I'm Very Thankful, Appreciative, And Highly Recommend That Some Type Of Supurb Reviews Awards, Promotions, And Recognition Are Given Amongst Staff, I'm Impressesd With The Renovation Of The Facility/Area, And I Will Go Back There Again For Future Necessities K.W.
kevin washington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHETAYAH MCCOY
|
First Impressions
Rating:
5.0
The two young ladies were fast and friendly.
Mark McDole
Rating:
4.0
Only thing I could think of negatively is the fact that the carts were small lowkey
DEVIN ALDRICH
|
Overall Experience
Rating:
3.0
Some staff were not so helpful in let me know what I was supposed to do. But I'm not upset with u-haul just some staff please and thank you and MAY GOD BLESS YOU ABUNDANTLY NOW AND FOREVER MORE AMEN.AMEN AND AMEN
Steven Simms
|
Overall Experience
Rating:
5.0
Thank you
jeanein talley
Rating:
5.0
Customer did not leave a comment.
Cynthia Williams
Rating:
3.0
The sliding door fell
MICHAEL EWING
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Jeremy Wilkes
Rating:
1.0
Double charged, forced to take a bigger vehicle than wanted to rent when I wanted flatbed truck and it booked it and sat around for 15 minutes till they told me none were available then I had to take a large vehicle and was never reimbursed the $50 garuntee and charged for an extra day when I only used vehicle 1 hr before returning. Very unhappy with the entire experience would not recommend
Jared Hendershott
Rating:
4.0
Customer did not leave a comment.
jacob Moore
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lateisha Henderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLEVELAND MCBEE
Rating:
5.0
Customer did not leave a comment.
Paul Douglas
Rating:
5.0
it was a great experience!
Holly Sabo
Rating:
5.0
Customer did not leave a comment.
Thomas Olech
Rating:
3.0
The girls working there at check in seemed annoyed they had to do something.
Tanya Winters
Rating:
5.0
If someone placed a deposit same day with a card. The money should be returned promptly after vehicle is returned. You’re holding money people need to get by day to day.
kevin randles
Rating:
1.0
Well, they moved me out of my storage unit and was paying for the unit, but they did give me a free month. After that, when I did move out, they keep on calling me and trying to deduct the rental for this month. I wouldn't recommend this place to nobody and the staff was rude. Next time I need to store my stuff.. I will be using a different place..
britten mills
|
Overall Experience
Rating:
5.0
The manager is a highly valued asset to the UHAUL organization. And should be recognized for outstanding customer service and professionalism.
CLEVELAND MCBEE
Rating:
3.0
Very rude worker, when told which truck we had , it was in deed not to the truck was told to go to. When I went to explain to the worker the key does not go to the truck as told, she stated”do I have to go do it myself the “ .also did not know got to apply military discount , the worker at the register was very kind though
amanda smith
Rating:
5.0
Customer did not leave a comment.
ceira broadnax
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clyde Ward
Rating:
5.0
Customer did not leave a comment.
elizabeth potts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenya Caldwell
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
KELVIN HARRIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ciara Clark
Rating:
4.0
Lady at the front desk greeted me but talked super fast and very quietly so I asked her to repeat herself multiple times and it was clear she was annoyed. Other than that, good experience
Amanda Petrasek
Rating:
5.0
Customer did not leave a comment.
Ebonee Haney
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tonia Bollenbacher
Rating:
3.0
Customer did not leave a comment.
Dawasha Wainwright
Rating:
5.0
Customer did not leave a comment.
CHARLES WOOLRIDGE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Guillermo Godreau
Rating:
3.0
Reserved a pickup for Monday at 8 am. Received phone call Sunday afternoon, truck won't be available until 11. Went at 11, no truck. Rep called and found a truck across town. I had to drive across town to get my truck and lost 1/2 day of use. No apologies, no offer of reduced rate, no nothing. What's the point of a reservation if the equipment isn't there when you you need it? This location was the second one I was sent to. They did a decent job.
Richard Kruzel
Rating:
5.0
Not applicable
Charles Woolridge
Rating:
4.0
Customer did not leave a comment.
William Lucas
Rating:
5.0
Customer did not leave a comment.
Chuck Rautio
Rating:
5.0
Customer did not leave a comment.
AMY POLLMAN
Rating:
4.0
I was charged a convenience fee for after hours drop off but was unable to submit online due to website errors
Nathan Alexander
Rating:
5.0
Customer did not leave a comment.
sarah lehsten
Rating:
3.0
No customer service at drop off. They just wanted to know where the keys were.
DWAYNE SHEPHERD
Rating:
4.0
Customer did not leave a comment.
Kathryn Bourgerie
Rating:
5.0
Customer did not leave a comment.
ceira broadnax
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Skotynsky
Rating:
1.0
New professional management
Janelle Walker
Rating:
4.0
Customer did not leave a comment.
Debra carrington
Rating:
1.0
Customer did not leave a comment.
Deja Maddox
Rating:
1.0
I cleaned out my storage unit on 20 August, I couldn’t get to the office until the 21st but I closed out my account on 21 August and yet on 22 August U-Haul charged me another payment for a completely empty unit. This is awful awful service. I want my money back.
Tanya Goff Davis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shauna Brock
Rating:
5.0
Customer did not leave a comment.
Stacey Rogers
Rating:
4.0
Customer did not leave a comment.
andrew turner
|
First Impressions
Rating:
5.0
They said I would get a refund for the extra quarter tank I paid for. I haven’t seen anything about this yet.
Mike Whitaker
Rating:
4.0
The manager was very friendly and helpful. The van I rented drove so nice and I thought the price was great. I definately would rent from here again.
Andrea Rau
Rating:
5.0
Retain professional and reliable management through increasing pay and benefits. I couldn't have asked for better service from your manager. It is my hope that UHAUL can hold on to this manager and replicate her professionalism at other places.
CLEVELAND MCBEE
Rating:
5.0
Customer did not leave a comment.
Ethan Little-Deer
Rating:
5.0
Customer did not leave a comment.
DEMETRIS AGROTIS
Rating:
5.0
Customer did not leave a comment.
Shannon Trocki
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
artemus crittendon
Rating:
4.0
Customer did not leave a comment.
Michael Collins
Rating:
5.0
Will give another review in 3 months.
DAPHNEY HOOD
|
First Impressions
Rating:
4.0
They just need to monitor a little more when people are leaving their unwanted items in that side area. It was full of trash instead of items people could use.
Tanya Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
barbara campbell
Rating:
4.0
Customer did not leave a comment.
ASHLYNN HUESTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
delayna knabbs
|
Overall Experience
Rating:
4.0
Not much else I was very pleased with the service and location, the location was easy to find and was within minutes of where I live
phyllis Sutton
Rating:
3.0
Your manger was extremely rude and had zero manners.
Brooklyn Harris
Rating:
5.0
I came in around 1-2pm and the staff there were incredibly friendly and understanding.
Amarachi Ahachi
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa Lesage
Rating:
5.0
Customer did not leave a comment.
Kristal Anderson
Rating:
5.0
Great customer service, very efficient and fast
Kevin Napper
Rating:
5.0
Customer did not leave a comment.
larry watson
Rating:
5.0
Super friendly and efficient return process and staff!
JAMES HELLER
Rating:
1.0
Cierra Gonzalez was very unprofessional and didn't offer any help at all just attitude .and her husband was no better and they should be thankful things didn't turn out differently then they did... .they both should not be in any customer service position at all..and the fact that U-Haul still has them employed is a testament on how U-Haul does business..I will recommend every one to not deal with U-Haul as long as they are employed there...
Tommy Tackett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katina Clark
Rating:
4.0
Customer did not leave a comment.
Rating:
4.0
Customer did not leave a comment.
Chris Foetisch
Rating:
3.0
Customer did not leave a comment.
Corey Donovan
Rating:
3.0
The signage is lacking related to the self-service check-in and return. Understaffed during peak times. Those working were amazing and did a great job.
Lee Gibson
Rating:
3.0
Customer did not leave a comment.
Terry Holloway
|
Overall Experience
Rating:
5.0
Well I can't speak for the next person,but Best Customer service.Help in all Shape and form.Gratitude.
Anthony Wilson
Rating:
5.0
Is good place
Mohamed Shohatee
Rating:
1.0
Have someone more knowledgeable install equipment to prevent deaths and accidents. Very bad experience.
Emily Evans
Rating:
2.0
Employees not much of help explaining details about how to get in and out of elevator or storage with card I had to get at least 4 cards reactivated to get in my storage never answers the phone or intercom
CLARISSA RANDOLPH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAMERON MORAN
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Warren Gordon
Rating:
5.0
Customer did not leave a comment.
Richard Patterson
Rating:
3.0
Clean truck prior to pickup
Rhonda Phillips
Rating:
5.0
Customer did not leave a comment.
Karen Darnell
Rating:
3.0
Customer did not leave a comment.
bishop vargas
Rating:
1.0
Had to walk a 1/4 mile to get to the truck. Asked for the truck to be brought up bc I rented two different kinds of Dollie’s and 24 furniture pads, and she rolled her eyes at me and simply said we don’t do that. I also had told her I needed to access my storage building and get stuff out. I went to get my truck and had to drive right back up to where I started. She then threw pads and dollies outside the door for me to load into the truck. Customer service just horrible.
Brent Carlson
Rating:
3.0
I was charged for gas but returned the truck with more fuel than I left Minnesota. Aldo, the agent took my contract/invoice so I don’t have the documentation. I emailed.
Thomas Benner
Rating:
3.0
Customer did not leave a comment.
Huy Phan
Rating:
2.0
There was very little communication or interaction with the staff. I basically handed over the key and was told I would be emailed a receipt and that was it. Super quick and efficient which was lovely!
Angela Bomers
Rating:
5.0
The service that I received was top notch from beginning to end. The manager address all my needs and made sure that I had safe and pleasant experience using their equipment. I give this experience 4 stars. Thank you
CLEVELAND MCBEE
Rating:
5.0
Customer did not leave a comment.
Tekeon Cummings
Rating:
5.0
Customer did not leave a comment.
Olatunde Kuye
Rating:
5.0
Staff was knowledgeable and very friendly. They weren't even messing around like like like it was Cray Cray awesome. I've never even heard of customer service this good in my life and I'm like 40. So easily halfway to my death and this was the best!
Benjamin Sigurdson
Rating:
3.0
Customer did not leave a comment.
Victoria Richards
Rating:
3.0
Customer did not leave a comment.
JaVaye SMITH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donald collins
Rating:
5.0
Customer did not leave a comment.
Sue Williamson
Rating:
5.0
Siera and her team should put on clinics for your new members. Excellent experience.
John Blaskovic
Rating:
4.0
Customer did not leave a comment.
Jahaira Santiago
Rating:
5.0
Customer did not leave a comment.
Troy Cook
Rating:
5.0
Customer did not leave a comment.
yolanda adams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roselyn Rayford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl Tule
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
arletta rodgers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christian vance
|
Overall Experience
Rating:
5.0
The staff was extremely patient and helpful with every aspect of my experience.
Roselyn Rayford
|
First Impressions
Rating:
5.0
None
jeffery woodmore
|
First Impressions
Rating:
4.0
You need to fix the system. I used a unit for 2of the 4 weeks. Did everything I was supposed to, then 3 wks after I cleared it out, I started receiving calls and company tried to bill my card wrongfully. Finally on Easter after 2 calls within 2 hours, it was to be fixed. I got another call last week wanting money.
Cynthia Portillo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
fernando barringer
|
First Impressions
Rating:
4.0
As I was doing my order, there were alot of problems with the system. My storage key was not activated in the beginning. I had ro walk around the building to the office to get reactivated and it took a while. It took almost 45 minutes that I could have been moving my things out of apartment to the storage.
trokina williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
elaine hernandez
|
Overall Experience
Rating:
3.0
Mold on my clothing from being storage
peggy brock
|
Overall Experience
Rating:
5.0
My whole day was horrible and the staff was friendly, understanding, and extremely helpful. The manager made my day, she was great and totally took me out of that bad mood i was having. Give her a raise!!!
KERRY BRIGGS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael Ertle
|
Online Move In
Rating:
1.0
I reserved a 24’ truck, when I got there, it wasn’t one available so I had to get a bigger truck, which was incredibly frustrating because I barely could fit the 24’ truck in my driveway, and because of the switch to the bigger truck, I ended up getting stuck, and having to pay $415 to get it out! Just a terrible experience all together
KERRY BRIGGS
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
CHINA DINKINS
|
First Impressions
Rating:
1.0
My storage unit had a wooden beam in it. Like a load bearing beam in the middle of the room. Made the whole thing inconvenient. Staff is nice though
Bradley Hall
|
Overall Experience
Rating:
1.0
Manager rude talked about customers as they left nasty towards me wouldn’t recommend
Shaela Green
|
Overall Experience
Rating:
5.0
Everything and one was perfect, knowledgeable, understanding and I would both recommend and use again!
Cynthia Portillo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darla King
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
tanoda crawford
|
Overall Experience
Rating:
5.0
Larry & Bre helped me so I’m very happy with the service there…
Maletha Hill
|
First Impressions
Rating:
5.0
Thank You ☀️ Brianna was amazing
Willeane Conley
|
Overall Experience
Rating:
5.0
Thank You!
Antonio Gonzales
|
Overall Experience
Rating:
5.0
Professional, Friendly, Helpful staff every time I came to the main bldg./desk at 3011 Council St., Toledo, Oh 43606. I have been patronizing UHaul for 30+ years and have only had 1 bad experience in Nov, 1996. I will continue to use UHaul in the future.
Kimberly Thornwell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Lee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexis Franco
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
verniqua smithpeterson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TODD HAMMOND
|
Overall Experience
Rating:
5.0
The gm at this store is very helpful and nice
renita lane
|
Overall Experience
Rating:
5.0
Very helpful and the facility very clean
Kimberly Hutchen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tishina Jackson
|
Overall Experience
Rating:
3.0
I was told it would be a free lock in unit and it was not.
Ariel Watkins
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
sharmiya Coley
|
First Impressions
Rating:
5.0
I enjoy the service provided by Uhaul
Janice fletcher
|
First Impressions
Rating:
5.0
I would use this facility again
raymond collins
|
Overall Experience
Rating:
5.0
The experience was so good, this is the only facility will use moving forward.
The staff went above and beyond to take care of me. Replacement card immediately, price checking, giving me directions when I called, addressing me by my name and never a long wait. They are so professional.
SONYIKA WEEKS
|
Overall Experience
Rating:
4.0
The storage area should be 24hrs. Sometimes people have emergency situations going on and need a fast move.
Jennifer Jennings
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Dah'ja aliza Hamilton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
whitney woodmore
|
Overall Experience
Rating:
5.0
this facility and it's staff rock I would recommend anyone looking for a storage unit or moving truck to them and then only. the staff made us feel like part of the team or family there from the time we walked in to the time we moved out.
OTTO SCHAFFENBERG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl Tule
|
First Impressions
Rating:
5.0
Loved the overall set up of easy access to storage. Facility always clean. Staff is awesome!!!
Appreciated their support and assistance during and after my move. Highly recommend!
MARY DURNELL
|
Overall Experience
Rating:
4.0
U-Haul self storage is a great facility I feel like my belongings are safe there and the staff was very helpful and friendly I would recommend you all to anyone who needs their services
steve henry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brian Shoulders
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRACEY RICHARDSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KERMIT HALE
|
First Impressions
Rating:
5.0
Tracy Brown is outstanding, and should be recognized for his efforts. Thank you Mr Brown
Cleveland Mcbee
|
Overall Experience
Rating:
5.0
I will consider rent again the staff is wonderful shout out to mr brown
Duvall Edwards
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Patricia Williams
|
Overall Experience
Rating:
5.0
There was a male guy who got on the elevator. He smoked on the elevator. My 14 just got out of cancer treatment 1 year and 2 months ago with a lung surgery. We had to inhale second hand smoke for 2-3 hours going up and down. Smoking is prohibited and there is a camera to see. He should be fined. I was so upset I just prayed on it. Overall the actual location is nice.
SONYIKA WEEKS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tracey richardson
|
Overall Experience
Rating:
5.0
Everyone in this location is amazing! And walking into the store - it smells great! I have never been in such a great smelling store! The bathrooms are immaculate. I am so impressed with this store that even though it happens to be out of my way, I will always use this one!! You cannot go wrong here. Great staff, great trucks, great units and CLEAN BUILDING AND GROUNDS!!
MELISSA STACEY-DELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
trina triplett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geraldine Pearson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELANIE SMITH
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Maria Perez
|
Overall Experience
Rating:
1.0
Nobody told me you couldn’t use prepaid like chime to get the unit. The code stuff is crazy. The alarm goes and your stuck waiting for ever. We was stuck for 30-45 trying to get out of the 2 floor storage place. Very expensive.
Jessica smith
|
Online Move In
Rating:
5.0
The workers were very polite help me put air in my tires .was very helpful ,i would can back and I would tell a friends
The gentlemen are 5 stars
Vanessa Pope
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michelle williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEKA FINNEY
|
Overall Experience
Rating:
5.0
I'll give you guys four stars five stars but your staff member Kyle I'm not understanding him he has a bad attitude but I love you guys but him no
latasha Wyley
|
First Impressions
Rating:
4.0
Monthly rate for unit increased within a year.
SHELIA JOHNSON
|
Overall Experience
Rating:
5.0
Professional customer service. Highly recommend.
Kristine Pattin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donald yates jr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa Branch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Clark
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marletta Johnson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
charles howard
|
First Impressions
Rating:
5.0
I was very happy when I did not half to pay right and have first month free that was really a relief for me
markeisha evans
|
First Impressions
Rating:
5.0
My experience was excellent will use this facility again if needed
gwennata wyley
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
max reddish
|
Overall Experience
Rating:
4.0
Steve at the self-storage facility seems like a great employee.
Randall Ellingson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
marletta johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHONTE HILL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joseph stacy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stefanie Grier
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latoya Knowles
|
Overall Experience
Rating:
4.0
Originally was told the size I had would fit a house luckily they had a better one staff excellent
donna rogers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angel Gaston
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory Coleman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
keshonna green
|
Overall Experience
Rating:
5.0
Overall, I had a great experience with the facility; however the online billing system was a bit cumbersome. I rented two separate units and would pay the monthly rent online for both at the same time each month. There were a couple of occasions where the online system didn't pay the rent for one unit and I was charged a late fee. Other than that, it was a good experience.
Tisha Viera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pierrette Dagg
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Foxx
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samuel Perkins
|
Overall Experience
Rating:
2.0
Paid for a unit and cant get in it same day has a lock 🔒 but y'all didn't give me a key 🥺😔 I don't like this hope y'all fix it in the am
Christina Hughes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon Rayford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dennis Washington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan Burns
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIKE PICKETT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pierrette Dagg
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia Foxx
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey Tuvell
|
First Impressions
Rating:
5.0
Need more dollys
Jennifer Jennings
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Dawn Sparks
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marcus Fitzpatrick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LECRESHA GAMBLE
|
First Impressions
Rating:
5.0
Tracy Brown is great to work with!
Maggie Camp
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
devon lewis
|
Overall Experience
Rating:
5.0
UHaul does a great job
janice Fletcher
|
Overall Experience
Rating:
5.0
The young lady who completed the paperwork for the rental of my storage unit was very friendly and courteous as well as the young man that checked me out. I appreciate good and efficient customer service.
Ellen D Gamble
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
michelle harris
|
Overall Experience
Rating:
5.0
They have awesome staff!!!
krystal chancey
|
Overall Experience
Rating:
4.0
The roof did leak and I had some water damage to my personal belongings.
tamika jones
|
Overall Experience
Rating:
5.0
I Highly recommend this location it has the best staff!
Dawn Rosario
|
Overall Experience
Rating:
4.0
Hard to get in contact with people in the main office.
Dyamond Dieudonne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS SINGLETON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Moses
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alyssa Lange
|
First Impressions
Rating:
5.0
The staff went out of the way to help us as we drove from Muncie to Toledo to move my son for from one college to another .The drive took a lot longer than indicated as we had to drive 50 with the trailer load. They worked with me on the phone to line everything up so it would be ready to go .We arrived one min before closing an they greeted us on the intercom making sure we where in .Great experience !!
Dawn Rosario
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Patricia Moses
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Theresa Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christian hair
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Theresa Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vanessa Branch
|
First Impressions
Rating:
3.0
It took us a while to get into our unit after arriving, because we were initially assigned to one that was much smaller than we asked for. I am glad I went back and clarified, because it had been mislabeled in the system. That wasted some precious time, but the staff was helpful in getting the issue resolved.
Kelly Sankowski
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Marquita King
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alicia berry
|
First Impressions
Rating:
5.0
Service agent was very professional caring helpful friendly and efficient.
curley lee
|
First Impressions
Rating:
5.0
Staff corrected unit size and provided access card to facility which I did not have.
SHELIA JOHNSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda Lear
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
melody hawkins
|
First Impressions
Rating:
4.0
I don’t know why my card said that there was a extra charge of 15$ added to the 100$ that was for the deposit. But I will take that up the bank. Other than that I’m very pleased with the service.
Dennis Handley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
otto schaffenberg
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shalone Byrd
|
Overall Experience
Rating:
5.0
It was great and the staff was nice
tina robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tisha Viera
|
First Impressions
Rating:
5.0
Best storage facility I’ve ever been to. Very clean and staff was very friendly as well!!
phillip davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latoya Sullivan
|
Overall Experience
Rating:
4.0
My only complaint was the steps involved in cancelling the contract. I was hospitalized with heart issues and yet was expected to come into the facility to sign paperwork showing I had moved out. I understand their liability concerns, but that was a bit over the top.
Tony Justice
|
Overall Experience
Rating:
4.0
I very much disliked the fact that I've held my storage unit for over a year and for the last month I couldn't get prorated for the monthly payment when I used the storage for a week after my payments due date. Exceptions should be made for loyal customers.
Syreeta Puryear
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
demetric williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sonja smart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juan gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Paige
|
Overall Experience
Rating:
5.0
Very friendly and accommodating staff! Would highly recommend them
tara robinson
|
Overall Experience
Rating:
5.0
Awesome customer service. The young lady assisted me & my husband very well.
Portia Wallace
|
First Impressions
Rating:
5.0
I have had several storage units at this location and 1 particular storage for over 7months and this last experience was bad, The manager called and lied saying it was a foul smell coming from my unit and the day I moved out the guy who was there said there was never any smell and why would he lie and put that in my notes, Please delete any notes on my account because it was no smell and he also looked I side my unit because how he know it was bags I stead of boxes
Martina Coleman
|
Overall Experience
Rating:
4.0
Most businesses give you the impression that you are supposed to do business with them...but here I felt appreciated for my business and that left me not feeling as if I had just been taken advantage of. I will definitely recommend this office to anyone needing a place to store their belongings.
deborah cotton
|
Overall Experience
Rating:
3.0
Staff lost my info at times and that was frustrating.
sharlynda gregory
|
Overall Experience
Rating:
5.0
General Manager Tracy Brian runs a clean tight shop. It was a pleasure during business with him on my exit of Toledo, Ohio.
Lawrence Burrs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carmela Brown
|
Overall Experience
Rating:
5.0
Javon was a big help and well appreciated
Patience Roberts
|
First Impressions
Rating:
5.0
General manager great guy good businessman
Lawrence Burrs
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
duane hopings
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alltra jordan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina Strong
|
Overall Experience
Rating:
5.0
Tracy was awesome!! Everything worked out great!! Thank you
Phyllis King
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CONNIE JONES
|
Overall Experience
Rating:
4.0
Great facility would use again without any reservations.
Raymond Byers
|
Overall Experience
Rating:
4.0
Best Experience Ever!
Dominque Wade
|
Overall Experience
Rating:
5.0
⭐⭐⭐⭐⭐
Latwan Windless
|
Overall Experience
Rating:
5.0
This I Haul facility has restored our faith in UHaul. If all U Haul was operated this well they will continue to be a good company.
gordon matthew
|
Overall Experience
Rating:
5.0
Everything was just fine...
Michael w Jones sr.
|
Overall Experience
Rating:
2.0
Na
Dana Harvey
|
Overall Experience
Rating:
4.0
The unit and the facilities were clean and secure. I like the new card check in and out. I would rent a unit there again.
gretta wade
|
Overall Experience
Rating:
5.0
Tracy made our first experience with U-Haul storage amazing. He helped us maneuver the truck, talked us through the process and assured us of the security. 5 stars isn't enough, he deserves 10!
gordon matthew
|
First Impressions
Rating:
4.0
Keycard gave me problems at times, but other than that everything else was ok
Dorian Carlisle
|
Overall Experience
Rating:
5.0
The service was the best and the employees were great thanks
Cheryl Fox
|
First Impressions
Rating:
5.0
Great
facility
timothy carpenter
|
Overall Experience
Rating:
5.0
Very pleasant staff, no issues if so very well tooken care of.
stephanie parker boyd
|
Overall Experience
Rating:
5.0
excellent service in both locations.
Heath Lifkai
|
Overall Experience
Rating:
5.0
Really good service
oscar reyes
|
Overall Experience
Rating:
5.0
Very perfectional and very clean
JOE GREEN
|
Overall Experience
Rating:
5.0
Very perfectional
JOE GREEN
|
First Impressions
Rating:
5.0
I will return if I need to use U-Haul again ... great customer service
Katrina Hood
|
Overall Experience
Rating:
3.0
The elevator was kinda a pain to use
Danielle Hess
|
Overall Experience
Rating:
3.0
No rating and no comments - facility not used.
Clyde H. Shaulisjr
|
Reservation
Rating:
5.0
Friendly and helpful staff. A special thank you to Steve, who removed the locks from my Uboxes when I lost the keys. Would use this location again, and recommend to friends and family.
greg lattanza
|
Overall Experience
Rating:
5.0
I was very satisfied with the service. I would highly recommend to anyone.
Michael Bowman
|
Overall Experience
Rating:
4.0
I would have liked a refund of the U-Haul not used when turning in the U-Haul.