Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
when picking up the trailer the customer service was excellent. one of the tie down straps that were included was broken, thankfully we had one to use. But I'm rating above average because of the interactions with the employee.
Erika Atkinson
Rating:
5.0
Customer did not leave a comment.
Alicia Collins
Rating:
3.0
Staff and experience were fine. I was concerned as the trailer itself looked like it was missing a piece or two on the hitch attachment. When I left the parking lot, the rear doors had not been latched and they flew open as I drove away. Someone on the road caught it and let me know and the store called me about a minute later to tell me.
Joshua Schupack
Rating:
5.0
You are charging for something that is not necessary
Mbindula Faraja
Rating:
4.0
Customer did not leave a comment.
Jeanette Bachmann
Rating:
4.0
The inside of the box truck was covered with mud. Even though we swept up all we could the floor of the box truck was filthy. Spoke with UHaul representative when I returned and showed them pictures of the mess. They conveyed their frustration that the truck was not clean and promised to address it with the personnel in charge of cleaning the truck.
evelyn disinger
Rating:
5.0
Customer did not leave a comment.
bradford mitchell
Rating:
5.0
Staff were very helpful.
Carl Eber
Rating:
4.0
Customer did not leave a comment.
Keri Baldwin
Rating:
5.0
Every one working there was friendly and helpful. You have a great group of people working there.
GEORGE PAUL ZIOBROWSKI
Rating:
2.0
The uhual was shaking very bad while driving abs light and break light on the truck very dangerous to drive
Quondazia Johnson
Rating:
5.0
No improvements. Staff both picking up and returning were very polite and informative
Thanks!
JOHNJOSEPH KIANKA
Rating:
4.0
Customer did not leave a comment.
Robert Christen
Rating:
5.0
Customer did not leave a comment.
Schnita Parks
Rating:
5.0
100% excellent
Luis Colon
Rating:
5.0
The young guy at the counter this morning was very pleasant got me in and out quick
Scott Owens
Rating:
5.0
Customer did not leave a comment.
Tysha Turner
|
Overall Experience
Rating:
3.0
Trailer was not cleaned from prior use; had dirt, gravel, and trash in it.
Should have been advised in advance that I would need a reference phone # at check in, I was not prepared for that.
Ronald May
Rating:
3.0
Customer did not leave a comment.
Aniya Adams
Rating:
5.0
Excellent
GLADYS PIZARRO
Rating:
3.0
Huge location. Very hard to find drop spot. When found, there was trailer blocking where the truck should have gone. Instructions are to just leave truck and key. No real interaction with staff.
Jed Buck
Rating:
5.0
Customer did not leave a comment.
john ward
Rating:
5.0
Customer did not leave a comment.
Susan Traver
Rating:
5.0
Customer did not leave a comment.
Ed Gent
Rating:
4.0
Very friendly customer service
Iris Cruz
Rating:
1.0
I didn’t like the service at all
pierre niyomugabo
Rating:
5.0
Customer did not leave a comment.
MICHAEL J PETRIVELLI
Rating:
1.0
As a long time customer I have never been treated so poorly.
Johwanda Sease
Rating:
5.0
Customer did not leave a comment.
Rodney Mcvey
Rating:
5.0
I used to be a regular customer at this location. The customer service dropped significantly, and I started going elsewhere. I tried this location again yesterday because it was a good fit for what I was doing. This experience was very positive. Every employee was fully engaged with both the customer and the tasks at hand. I will definitely go back.
George Checksfield
Rating:
5.0
On 2-19-24 your emplyee was exceptional.
John Marsellus
Rating:
5.0
Customer did not leave a comment.
Barry Cates
Rating:
4.0
I don't see how we could've used 4 gallons of gas after driving only 15 miles.
Donald Grant
Rating:
5.0
I didn’t get the name of the woman who helped me but she was really efficient and very helpful.
Michael Merlino
Rating:
3.0
The refund process is extremely slow. We are still waiting on the refund check! Rented on Feb 6th, and today is Feb. 18th.
JEFFREY STINSON
Rating:
5.0
Customer did not leave a comment.
aretha Paul
Rating:
5.0
Customer did not leave a comment.
Austin Rheinbolt
Rating:
5.0
Customer did not leave a comment.
brandon irons
Rating:
5.0
N/A.
Jeffrey Grubbs
Rating:
5.0
Customer did not leave a comment.
Tomothy Tatum
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Austin Rheinbolt
Rating:
5.0
The service was excellent in having a new trailer hitch installed on my vehicle. Everyone I dealt with was very pleasant and professional. i was reminded of my appointment via email and text which was very handy.
Eric Wiehenstroer
Rating:
5.0
Customer did not leave a comment.
Suzanne Tubbs
Rating:
1.0
Rip me off lie on me said i was smoking and i dont smoke vehicle was not running good at all i will never do buisness here again erie blvd uhaul is my favorite place
Latosha Howard
Rating:
1.0
Customer did not leave a comment.
Gregory Delee
Rating:
5.0
If I need a storage I will come back to this site you guys does a very good job thank you again
Brittany Brunson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
evelyn disinger
Rating:
5.0
Customer did not leave a comment.
Danisha Youngblood
|
First Impressions
Rating:
5.0
The two employees were very professional, polite and very efficient. Especially the young Lady.
john makensie
Rating:
5.0
Customer did not leave a comment.
Jennifer Mahar
Rating:
5.0
Customer did not leave a comment.
MICHEAL ZOANETTI
Rating:
5.0
Everything went good I appreciate it
Angela Duncan
|
First Impressions
Rating:
5.0
There's nothing i would recommend to change. Customer service is friendly, helpful and professional.
Ella Johnson
Rating:
5.0
Customer did not leave a comment.
estelle green
Rating:
5.0
Customer did not leave a comment.
Preshus Gary
Rating:
3.0
Customer did not leave a comment.
Cassondra Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mohamed Elmi
Rating:
5.0
Hire a couple more professionals like Tia. She has been great each time we need a hitch often in a bit of a time crunch. Thanks again.
DENNISPATRICK GROVER
Rating:
5.0
Passenger side mirror didn't adjust properly to see traffic behind you on that side.
Elaine Doughty
Rating:
5.0
Customer did not leave a comment.
William Sherwood
Rating:
3.0
Check engine light was on. Truck was wet inside the back so mattress got wet. Checkout lady was rude, initially the first lady was awesome but she was gone when I returned the truck and the replacement was rude
ben bush
Rating:
5.0
Thank you!
richard scheutzow
Rating:
4.0
Customer did not leave a comment.
evelyn disinger
Rating:
1.0
The worst service and treatment and I paid an additional $100
moshtak dakir
Rating:
3.0
Customer did not leave a comment.
Michelle Coleman
|
Overall Experience
Rating:
4.0
Clean the snow out if the truck bed and trailer. Clean the headlights off for better vision.
joseph zifchock
Rating:
4.0
The van exterior was dirty when it was picked up. Otherwise, everything else was excellent.
Steve Helmer
Rating:
5.0
Customer service was amazing my right turn signal didn’t work and they found fuse that was problem. I will always use for my moving and hauling needs
Dale Oneal
Rating:
5.0
Customer did not leave a comment.
Barry Cates
Rating:
2.0
Help customers with knowing all promotions that uhual has regardless if its there store or another uhual location, you should wanna promote your company and make sure your customers are satisfied. I was not happy with this site, will never go back.
tumaya mcgriff
Rating:
4.0
Customer did not leave a comment.
vernon pryce jr
|
Overall Experience
Rating:
5.0
The employees are super nice and made the experience easy and fast , thank you uhaul
Rosario Froio
Rating:
5.0
Customer did not leave a comment.
Roman Bandura
Rating:
5.0
Customer did not leave a comment.
DIENCIA BAILEY
Rating:
5.0
Customer did not leave a comment.
Tomothy Tatum
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah Ward
Rating:
5.0
Customer did not leave a comment.
willie trice
|
Overall Experience
Rating:
5.0
Michael was helping
Paul Pelletier
Rating:
2.0
Truck smelled like smoke.
WILL ROGERS
Rating:
4.0
The girls who work here are awesome, know their stuff and can handle the equip
Gene Van Camp
Rating:
3.0
I reserved it in advance with a utility dolly, got a confirmation call a couple of days before that the 20’ truck I requested wasn’t available, so I got a free upgrade to a 26’ (that was fine). The issue I have is that I showed up to get the truck and was told the dolly wasn’t available but I could drive to another location to get one. I reserved this in advance because I had to use this truck on a tight schedule for moving, and to not even receive a notice that a dolly wasn’t available until I showed up is unacceptable. It made the move so much harder because I had a schedule to keep and everything had to be moved by hand. Why couldn’t they have the other location run a dolly to them in advance of my arrival?
Tamara Keeney
Rating:
5.0
Customer did not leave a comment.
MELVINA RAYMIE
Rating:
5.0
Customer did not leave a comment.
Karen Craw
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Melanie Bowers
|
First Impressions
Rating:
4.0
We had a great experience with U-haul canal st, Syracuse but the truck broke on last day, two hours before returning it back.
Moise Samba
Rating:
3.0
The number of miles that were in the contract was not the same as that of the truck.
Odalys Zaldivar
Rating:
4.0
The truck was under power
Ronald Petrivelli
Rating:
5.0
Customer did not leave a comment.
Rychard Dykes
Rating:
5.0
Great experience… friendly staff
Daniel Bohan
Rating:
5.0
No complaints, no suggestions. Keep up the good work.
Daniel Curewitz
Rating:
5.0
Great u-haul is for the people
Jonah Anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Knight
Rating:
5.0
Customer did not leave a comment.
Lu Soh
Rating:
5.0
Customer did not leave a comment.
Sarah Kibby
Rating:
5.0
Customer did not leave a comment.
Ta-tanisha Cooper
Rating:
5.0
Customer did not leave a comment.
Paw Eh
Rating:
5.0
Customer did not leave a comment.
Jacinda Jackson
Rating:
5.0
Customer did not leave a comment.
Warren Lucas
Rating:
5.0
Customer did not leave a comment.
Warren Lucas
|
First Impressions
Rating:
5.0
Your staff especially the managers were so HELPFUL and ACCOMMODATING if you had an issue with anything. They greeted you with a smile and even though they got real busy sometimes they were patient and courteous with the customers. Thank Uhaul for caring and protecting my belongings. MERRY CHRISTMAS AND HAPPY NEW YEAR!🤗😃
Carolyn Stroman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas Pacheco
Rating:
2.0
There was a leak in the trailer ruining a few of my boxes and the trailer was dirty when I got it and I had to sweep it out.
Andrea Ruth
Rating:
5.0
The employee worked with me for every need, truly appreciated
Leslie Brownell
Rating:
4.0
Nothing
Dicel Banks
Rating:
4.0
Customer did not leave a comment.
Douglas Trpcevski
Rating:
1.0
Customer did not leave a comment.
Tyler Chamberlain
Rating:
5.0
Customer did not leave a comment.
Clifford Hayslip
Rating:
2.0
Customer service! The rep was eating when I came in and got up to help another customer but never came back. Another employee finally came in and helped me but the previous employee had given away the cargo van I reserved to another individual without a reservation. She was rude when made aware of this and when completing my transaction. The second employee helped as much as she could and was apologetic where as the employee who made the mistake was not and never tried to right her wrong.
Patrice Cooper
Rating:
5.0
Customer did not leave a comment.
Charles Hess
Rating:
5.0
The online check in was so smooth and no problems at all.
Antonietta Hayden
Rating:
5.0
Customer did not leave a comment.
christain conti
Rating:
3.0
I received this truck with 19 miles of fuel remaining. While the wipers worked the blades were worn and did not clear water and snow. I received the key for the vehicle at the office then had to walk a block away to go “find” the truck. Just overall and really miserable experience.
Charles Gabriel
Rating:
1.0
Customer did not leave a comment.
margie sherbourne
Rating:
5.0
The customer service agent was friendly, fast and efficient. I will definitely use this location again. This was my second rental from this location.
I am renting a truck and car carrier from another location in town later this week. I hope they are as professional.
Charles Butler
Rating:
5.0
The young lady that checked us in on Sunday, Dec. 10th was professional and friendly. She gave us concise information and answered our questions so that I understood was our responsibility included.
Christine DeMauro
Rating:
5.0
Customer did not leave a comment.
mark murphy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis Labonoski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ambrose Felix
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Stafford
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
sherry phillips
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert tamburrino
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mariane Domingos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shayqwana Bowers
|
Overall Experience
Rating:
5.0
The service I received from Tanya was phenomenal. She does everything so accurately quick I love that about her. Tanya is always very helpful and she does it with a smile. Tanya is a great asset to your company.
KADEISHA Lindo
|
Overall Experience
Rating:
3.0
Door was not secure, there were 2 keypads and no instructions what to do, no dolly available.
Employee was very helpful however.
Kim Gridley
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kiara Sapon
|
Overall Experience
Rating:
2.0
They’re was roaches in my storage and I didn’t move in there with roaches.
Samone White
|
Overall Experience
Rating:
4.0
This is my 1st experience
JoLynne Pollard
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Wayne Barkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ryshaia Smokes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany Brunson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jenelle West
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kanika Kapoor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sontaya sanford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Megan Sheehan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tysha Turner
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mariane Domingos
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Eric Myers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Kalsman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa Middleton
|
First Impressions
Rating:
5.0
It was so easy to access my storage unit and it was very clean and a good price for the amount of space I needed
Ella Ross
|
Overall Experience
Rating:
5.0
Staff very helpful and kind. I really appreciated their above average professionalism because as a senior citizen I needed extra help and otherwise could not have taken advantage of your company's facility. A special Thank you to Tanya for her patience and knowledge. Lisa T.
Lisa Trabold
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHANIECE NICHELL CLARK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEISHAMAUTISH BOYD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kempton Taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca Pedersen
|
Overall Experience
Rating:
5.0
The staff was amazing even though I rented the unit never used it,because of family issues, I was contacted to see if I needed the unit still, they could have charged me but they did not,for that I am.thankful.
DENISE WARD
|
Overall Experience
Rating:
5.0
And the manager
Was very helpful explaining everything to my wife
Larry Herzog
|
Overall Experience
Rating:
5.0
Superb location
Superb service
Safe and secure
Reliable!!
5 star!!!
geoff feinstein
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elizabeth Rosado
|
Overall Experience
Rating:
5.0
Nicole and her staff are always helpful and professional! They the best!!
bernadette CONWAY
|
Overall Experience
Rating:
5.0
I loved working with the staff. They were very friendly and helpful always!
Tajuana Cutchins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lawrence Blyn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy Young
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Pace
|
First Impressions
Rating:
5.0
Great service, thanks.
THOMAS JACKSON
|
First Impressions
Rating:
5.0
The staff especially, the supervisor's personality is contagious! She was so amusing, knowledgeaand extremely accomadatimgble about everything I inquired about . She told us the homeless people had stolen all the flatbed carts! I was very anxious trying to figure out how we were going to move our large furniture into storage. She went out of her way and offered to lend us a pallet jack with a pallet. By her doing that gesture, caused us not to go elsewhere for storage! She she be commended for saving a customer and she Saud she did not want to lose our business. That is customer service!! We will continue to use this location, as well as my family and freinds because she showed we were not a number, but she did what she had to do to keep us happy! I should have gotten her name, but her whole staff seemed like they really enjoy working there and it shows. It was a pleasant experience and I highly recommend this location!thank you ladies!
anthony jordan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
liu taiyu
|
Overall Experience
Rating:
2.0
Not well managed. First signed contract for "climate control" upon move in discovered a/c was not in working condition due to theft. I should have been told this PRIOR to signing contract. I had to call back to continue to check to see if a/c was restored many weeks after move in. This was resolved with only a $50 discount. Upon move out there were not any dollys nor carts available, again, due to theft, as I was told. This place collects enough funds and insurance from customers to replace stolen necessities as needed.
They have 2 young ladies running the place at peak seasons. More help should be available to support customers in a more professional manner during extremely busy times.
My decision to lease at this location is pending for next May if things don't improve.
Joshua Garvin
|
Overall Experience
Rating:
4.0
The only thing that was lacking were the carts to take my things up or down. There were not enough flatbed carts.
Faith Gay
|
Overall Experience
Rating:
5.0
Everything was great the only problem I had is I was charged for a month and I moved out before the month was over However after notifying the staff they took care of that and reimbursed my money I have no complaints good job to the staff at the canal street U-haul
CHARLESS SMITH
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ashley Anderson
|
First Impressions
Rating:
5.0
People do to much in there that really needs to change
Kendell McMillan
|
First Impressions
Rating:
5.0
It was great
Shane Knapp
|
Overall Experience
Rating:
5.0
The people working there were so friendly and super helpful!
Je Suk Ma
|
Overall Experience
Rating:
5.0
Thank you to Omar & Helping HANDZ for helping moving all my heavy furniture to my new apartment 🙌🙌🙌🙌
Latrina Austin
|
First Impressions
Rating:
4.0
The only problem 5here were no flat carts to move boxes but was loaned a dolly to use which made it much easier. Staff was helpful.
Patty LaGrave
|
First Impressions
Rating:
5.0
I would use the teall ave location again like always....very satisfied.
vincent Moody
|
Overall Experience
Rating:
5.0
The manager on duty was highly professional and knowledgeable and helpful. She was excellent at her job and so appreciated. Everywhere I go lately I experience such poor customer service, she restored my faith in the retail sect. She gets the highest praise from me!
Cindy Lyons
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timothy OLeary
|
Overall Experience
Rating:
5.0
The Storage manager was very helpful and Is attentive to my needs. I truly appreciate that great customer service.
kenneth hills
|
Overall Experience
Rating:
1.0
Truck was dirty, mirror was broken, cockroaches
cheryl deaver
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brianna Rheaume
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Shakim Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATORRIE SHYHIEM PHILLIPS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
za kiah scott
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Micheal Mahaney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric manor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Kalsman
|
First Impressions
Rating:
5.0
It was my first time actually getting a storage unit and I must say that I would definitely recommend others, meaning family and friends. Keep up the good work. Satisfied, customer.
Dominique Bachus
|
Overall Experience
Rating:
5.0
The reps are so kind to me during this difficult time I'm having
Rochelle Brooks
|
First Impressions
Rating:
3.0
Everything was convenient the only thing that was bad was you were able to open the sliding doors whether you had a key or not and for cleansiness it was clean for the most part when people moved out the storage they kept it filthy sometimes and they items was in the front of the store that wasn't good but it wasn't too bad
wegland gray
|
Overall Experience
Rating:
3.0
Lines were always long inside. Storage should be accessible 24 hours with card yet is 7to 10.....needed more carts for getting stuff from trucks to units..
SHARON KNEPP
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAMELA WASHINGTON
|
Overall Experience
Rating:
5.0
Awesome staff members
Hector Landron
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen Acevedo
|
First Impressions
Rating:
3.0
Paying for climate control unit however it is extremely hot and no air the floor of my storage. No compensation was offered for the inconvenience.
I would like to give a HUGE thank you to Thelma at customer service. We needed emergency access to the unit and she made it happen with professionalism and kindness!!!!!! We sincerely appreciate Thelma!
Joshua Garvin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracy Young
|
First Impressions
Rating:
5.0
This was my first time using uhaul self storage. The staff however was extremely patience and throughly explained how everything works. 10/10 recommend this location!
aria green
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Annie Xu
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yashyra Cruz
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
randu johns
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry Herzog
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah Doughty
|
First Impressions
Rating:
5.0
Very helpful and friendly staff !
ALEXANDER J NAHOW
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edwardo Barrett
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Tima McInnis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abdullahi Ibrahim
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Knight
|
Overall Experience
Rating:
3.0
Slow customer service
Jora Sultani
|
Overall Experience
Rating:
5.0
The storage facility was always neat, clean and well maintained and the staff was always helpful. They were never too busy to answer the phone or answer questions when I dropped by. Thank you for all your help!
Angela Davis
|
Overall Experience
Rating:
5.0
I was there yesterday for a truck rental and to empty my storage unit. The man the helped me was wonderful, very helpful. The manager also helped me close out my storage unit contract and was very efficient and friendly. Very good experience!
Katelynn Arzola
|
Overall Experience
Rating:
5.0
All good.
james moore jr
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brendazia Thomas
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
DELLABENITA COLLIE
|
Overall Experience
Rating:
2.0
I came in and updated my address but it never went into the computer for some reason. I have had several serious complications from COVID-19 and have been in and out of the hospital so I have only worked 4 months out of 2 1/2 years and now I find out that you only $10 for my washer and dryer that was only used for 2 months and for whatever else I had in there. I would of loved to have my son's winter jacket. That's the only thing that bothers me the most.
Mary Beth Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gary mishoe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timmya Gary
|
Overall Experience
Rating:
3.0
Clean and fair prices.
Convenient and well maintained
William Stinnett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACQUELINE DRAYTON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
wegland gray
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Moore
|
First Impressions
Rating:
1.0
The agent at teal ave was very rude, she didn’t know what she was doing was on her phone the whole time she was dealing with me, with whoever was on the phone cussing and talking about drugs! She said I had a free storage unit but ended up charging me for it
brandon sherman
|
First Impressions
Rating:
5.0
Appreciate the kindness and quality service
PATRICIA HILL
|
Overall Experience
Rating:
5.0
Very helpful and pleasant
antonie mckinney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gregory cooks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stacy Dailey
|
Overall Experience
Rating:
4.0
The Storage manager that helped me complete the process was so helpful and patient Even with my busy body child around she completed the transaction professional and undisturbed by what she was doing. Thanks for all of you help!!!
Demetria Hooks
|
First Impressions
Rating:
5.0
Friendly staff and clean
Joan Shaw
|
Overall Experience
Rating:
5.0
good place
kempton taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yolanda Flagg
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
julie annette
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quwanna West
|
Overall Experience
Rating:
3.0
I did not have Storage at U-Haul Facility, a friend request my Service for a truck Which I got in my name, Storage was not mines from 6/?/2019 to Present 11/28/2022 I've signed the papers to be dismissed from Ownership.
sam johnson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wennik Johnson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jessica Mickelson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
scott palmer
|
Online Move In
Rating:
5.0
Tammy and Nichole were very helpful and professional.
Jeffrey Owens
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Blossom Horton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alexander Gilbert
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ciara Mcmullin
|
Overall Experience
Rating:
5.0
Nichole Bodoh was terrific. I was upset because our reservation had not been saved twice when we did it over the phone with the national phone line. She more than made up for that with her kindness, her good work, the way she accommodated my movers and her customer service to me. I could not be more pleased with her service.
Dr Barbara Connor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judy Papayanakos
|
Overall Experience
Rating:
5.0
They were very helpful with a stressful situation.
Jammie Lavine
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latrika Pitts
|
First Impressions
Rating:
2.0
The place has roaches they were crawling all over the place I better not have any in none of my belongings I'll never use this place ever again
Patrick Standrew
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angela rigg
|
Overall Experience
Rating:
5.0
/
miah soto
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david edrich
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy Young
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana Wonsewitz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yue Hu
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KATHLEEN POLICANO
|
Overall Experience
Rating:
5.0
Staff was cooperative , pleasant and attentive to my specified needs.
shelly dunn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald Patterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine Lane
|
Overall Experience
Rating:
3.0
We did discover some roaches in our unit upon moving our things out of the facility and we did not move in with them.
Erica Durham
|
Overall Experience
Rating:
4.0
Storage great… same facility rented me a cargo van 3x, but third time they had no vans or trucks. We’re apologetic but mostly expressed frustration towards “they” who over booked their facility. I get it, but not really helpful to me.
Jay Frankel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MiTaysha King
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marleena Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kathrine french
|
Overall Experience
Rating:
4.0
If you pay for storage it should be available 24 hrs in case you still moving your items .
Teasha Caldwell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Baumann
|
Online Move In
Rating:
5.0
Jason S. At Teal Ave was extremely helpful and patient with us today. I really appreciated the time he spent assisting with our orders from yesterday. He’s a valuable member from your team! Thank you Jason!
Kellie Misita
|
First Impressions
Rating:
5.0
Great customer service. Nice facility.
David Adams
|
First Impressions
Rating:
5.0
Great staff, helpful and friendly.
BOC DEROSA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason Knickerbocker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francisco Payano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felicia Anatole
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
annette soares
|
Overall Experience
Rating:
5.0
Jamie is a rockstar and a huge asset to the company. I would def rent again from her
ed leblanc
|
Overall Experience
Rating:
5.0
Outstanding customer service. Overall great experience. The staff is very attentive friendly and knowledgeable. Definitely GO with U-HAUL!
Jonathan Kearse
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dominique Bachus
|
First Impressions
Rating:
5.0
Excellent staff and facility
BOC DEROSA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marleena Harris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
levonne burris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
bonnie stewart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashalee Richardson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly Baums
|
Overall Experience
Rating:
5.0
Love the new U-Haul storage..very comfortable and clean..
Denise Pea
|
First Impressions
Rating:
5.0
Mostly everything we own was in there over 6 months & we had no problems. We appreciate that it is climate controlled & there are dollys.
Steven Shapiro
|
Overall Experience
Rating:
4.0
Jamie Bouchard was and always has been very helpful and courteous, a recent conversation with Ann ( maybe Anna ) went very smoothly with her Assistence on my moveout on my storage unit ( 1041) and helping me with truck rental, she was very knowledgeable on products and procedures, nice job by Jamie and Ann , In regards to maintenance of the storage building we should mention Artie , he has been doing a really nice job and is also very helpful !!
Darin Decker
|
Overall Experience
Rating:
1.0
They didn’t close my account and it still says I have a outstanding balance. I been surrender my unit and I never even used it. Y’all need to fix this
Dominito White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Lannon
|
Overall Experience
Rating:
5.0
Thanks Jody! Your team all were very helpful in a busy store.
Jason Haase
|
Overall Experience
Rating:
2.0
I slipped on the ice outside my unit and hurt myself and I went and told the associate in the office, and he basically said he couldn’t help me and I go talk to them across the street
Jeff Stadelmann
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIAANN SPRAGUE
|
First Impressions
Rating:
5.0
Amy did a great job of taking care of me.
ROBERT FARIA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Catalano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kaleigh Nicholson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Leonard Armstead
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Niketa Godwin
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Bahattie Hill
|
Overall Experience
Rating:
3.0
Everything was great except when we moved everything out and returned the key - we waited for 45 minutes. There was not enough staff for a Saturday morning.
molly licalzi
|
Overall Experience
Rating:
4.0
Please note that while the contract states rentals are in 30 day contracts, the U-Haul website states that you can rent for less than 30 days. This was confusing and rather frustrating.
Samantha Shaffner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rylan Doherty
|
First Impressions
Rating:
5.0
We placed household goods into a inside storage unit. I was very impressed with their process and efficiency.
Richard Zakrzewski
|
First Impressions
Rating:
5.0
Jamie B is a greatest uhaul rep I have came across I had a issue logging in and she immediately noticed the error fixed it and instructed me how to continue…. She turned a potential awful experience into a walk in a park …..
Rondell Merriweather
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shawnta Brantley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Catalano
|
First Impressions
Rating:
1.0
Staff did not want to work with me through hard times supervisor said I took all the late fees off but didn't do it still over charged me I said I was going to be late making my payment still put a late fee
rickea tyler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELMERLEE CROSS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian McAuliffe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Heiman
|
First Impressions
Rating:
5.0
They got us in in a days notice and made it easy for us.
Jammie Lavine
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Valisha Fort
|
Overall Experience
Rating:
5.0
Jamie Bouchard is a very helpful manager
Benjamin Oakleaf
|
Overall Experience
Rating:
5.0
Friendly and helpful thank you
NATALIEMARIE STEWART
|
Overall Experience
Rating:
5.0
I had no problems using the storage and it was easily accessible whenever I needed it. Also, staff made it easy as they demonstrated professionalism in customer relations.
JUSTICE KINGSON EZE
|
Overall Experience
Rating:
5.0
Friendly people in office, nice clean heated storage
Brian McAuliffe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IONNAR MOBLEY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Harry Gowans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sylvia Perry
|
Overall Experience
Rating:
5.0
The sales lady was very friendly and helpful
KOLLEEN ABERNATHY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mukesh Khatri
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
victoria stokes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sylvia Perry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Minnie Simmons
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Felix Espada
|
Overall Experience
Rating:
4.0
Super hard to reach on phone
Jared Reese
|
Overall Experience
Rating:
2.0
When I first opened the storage unit, the attendant was unfriendly, didn't help at all with making sure I knew how to arm and disarm the unit, judged my choice in the size I needed, and wasn't able to communicate properly or efficiently. I'm unimpressed with the service.
Heather Male
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD QUINONES SANTIAGO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
swanzetta jones
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Crystal Walker
|
Overall Experience
Rating:
5.0
Very helpful and supportive of plans during COVID environment
Tim Connor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dominic Young
|
First Impressions
Rating:
5.0
The facility was excellent and support from TEAM COSTELLO was outstanding. TEAM COSTELLO (Chuck and Shawna) worked efficiently, carefully, and hard. Chuck and Shawna were also pleasant and personable and worked very well together: as a well-honed team. I will seek them out for future activity.
Douglas Ahlsen
|
First Impressions
Rating:
3.0
I won't do business here again, staff acts like they're doing you a favor renting to you. I'll continue to give my business to the Thompson Rd facility. They are friendly, call you by name, and genuinely act like they appreciate your business. Well run facility with friendly staff.
Gene Van Camp
|
Overall Experience
Rating:
5.0
Very helpful and friendly
Lucy Hunsinger
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Malik Nawaz
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Monet Sampson
|
Online Move In
Rating:
5.0
This was an exceptional experience in a time of crisis.
Manager Jamie & Eva Langlois went above and beyond to help me.
Thank you.
Kayla Roux
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jerry williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valisha Fort
|
First Impressions
Rating:
5.0
Thanks you for several
kathrine french
|
First Impressions
Rating:
5.0
Very helpful, respectful, informative and nice staff. A clean facility. Appreciated the help!
Casmere Manigault-Harrison
|
First Impressions
Rating:
5.0
Awesome!
Biboti Ouikahilo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Quinn smith
|
Overall Experience
Rating:
3.0
The staff acted like I was putting them out to process my move out request. No greeting, no thank you for choosing Uhaul, acted like I was bothering her to give me the receipt. Very unprofessional.
Gene Van Camp
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joann Gago Galloza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gene Van Camp
|
First Impressions
Rating:
2.0
The lady at the front desk was very rude, irritated, lazy and was unable to assist me with questions regarding my storage needs. Additionally, she was unaware of any discounts for military members. I have used UHAUAL services in the past for my moves and storage needs and this was a terrible experience. If I had a closer location somewhere else I would have used them. I am very disappointed with the atmosphere and the services received at this location. This needs to be fixed or customers are going to look elsewhere for better service.
Jonathan or Nilsa Sanchez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Charlyn Caesar
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMIE DENISE WRIGHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claudia Diaz-Combs
|
Overall Experience
Rating:
5.0
Shout out to the friendly and helpful custodial staff. Everyone was great!
ELDON FERGUSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stacey Davis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary Robinson
|
First Impressions
Rating:
5.0
I cannot be grateful enough to Anna and Andrew. They were fantastic and very responsive to my needs. Anna went way beyond the call of duty to help me with the shipping of my books. I cannot thank them enough.
Ahmed
AHMED ABDEL MEGUID
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanita Rickard
|
First Impressions
Rating:
2.0
The service people on your chat are not helpful at all. I had to connect to the chat 3 times. The first person cancelled my reservation when they weren’t supposed to, the second just disconnected the chat, and the third said that there was nothing they could do to fix the mistake of the first person. I just decided to do their jobs and do the whole process again myself.
Ashley Irabor
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Niketa Godwin
|
First Impressions
Rating:
4.0
As far as the facility it is good but when I made my reservation to switch from the uboxes because they were costing to much my quote was the rate on the advertisement for the one they have set up in the store. Well they could not find my reservation but the uboxes were outside but not in front of the building so I had to wait for them to call someone who was not working that day to come in. They wanted me to cancel and do it on Sunday but I went thru alot to find people to help me so I don't know why my payment is $234+ plus. I switched to save money until I find a place to live.i would appreciate your consideration in correcting this matter. Thank you
Carolyn Stroman
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Wanda Marin Alvira
|
Overall Experience
Rating:
2.0
There was nothing wrong with the storage but the staff there are unhelpful and will never use uhaul again
Pamela Rhodes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Duskee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LINDA BROWN
|
First Impressions
Rating:
4.0
I would like to say a huge thank you to Eve at the Syracuse facility who I communicated with during the storage switch. She was such a huge help while I was out of state and very proactive in communicating. Eve helped me through all the specifics and explained a lot of the complicated steps - basically sorted everything things out smoothly and conveniently. Huge shoutout to Eve, she definitely made my first time using UHaul the best it can be.
Kelly Chang
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amanda King
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosina Freeman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Megan Hill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gene Van Camp
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERENCE KING
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ken Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Audrey Perry
|
Online Move In
Rating:
4.0
Jamie has been great to work with so far.
Genevieve DeBlois
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nikeem Brown
|
Overall Experience
Rating:
5.0
Thanks Jamie!
JASON EATON
|
Overall Experience
Rating:
5.0
I give them an excellent rating however the wait time for customer service is a bit long. The staff is super friendly though.
Tajuana Cutchins
|
First Impressions
Rating:
5.0
Receptionist was very kind and helpful
JANAE COLLIER-GREEN
|
First Impressions
Rating:
5.0
Thanks
JASON EATON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Careem Shadreem
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gisella Sanchez
|
First Impressions
Rating:
5.0
Storage has been a huge help. I’m moving across country alone with two kids and I wouldn’t have been able to do that without storage. Thanks!
Alexandra Truex
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindiann Porter
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ESTELLE MARIE GREEN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tichelle Bethea
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ricardo Mena Burgos
|
Overall Experience
Rating:
5.0
Thank you for being there. Yes Indeed I would recommend every one uses your service.
Carlton Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joann Gago Galloza
|
First Impressions
Rating:
3.0
Better control of mice .. a lot of items ruined due to mice droppings
Courtney Tucker Johnson
|
Overall Experience
Rating:
1.0
I had rodents in all my belongings and had to leave them behind horrible I would never have anyone come here
Lakeya Sparks
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Todd Roshong
|
Overall Experience
Rating:
5.0
The inexperienced agent was clueless. I did not get operational directions on how to enter and leave the secure key card access system. I had to make 3 separate trips back to the storage office to try to get access to the facility the 1st time.
Thats the only complaint that I have for this location. Otherwise it was perfect.
JERRY REDMON
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
David Longo II
|
Overall Experience
Rating:
2.0
While the actual storage unit was excellent, the customer service and overall experience with Uhaul made our move more difficult. Both for our truck rental and storage unit, reservations (made months prior) were “not found” upon our arrival. The uhaul pickup was 40 minutes away from our apartment (because they didn’t have our truck at the original location which was inconvenient to begin with) and the tank was 1/4 full so we had to fill up before we could even get home. The storage place took over 45 minutes to “check in” and required THREE phone numbers and TWO addresses to even access. How do you have 2 addresses if you are moving? Overall we were not satisfied with our service with Uhaul and will be looking for different options next time.
William Lancaster
|
First Impressions
Rating:
3.0
if customers rent storage for half a month u haul should reimburse the customer for the rest of the money i will never rent from you again and I will tell other people not to rent from you
nicole trotman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michal Cabaj
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shuotong Zhang
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Maxine Burgin
|
Overall Experience
Rating:
4.0
Great service girls in the front were always helpful only thing I didn’t like is there were mice, dead mice in the storage, in my clothes, ruined a lot of stuff brand new stuff I never got to use which sucks. But other than that I had a good experience. Thanks
daniel lawrence
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARILYN FOTI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ana Rosa
|
Overall Experience
Rating:
4.0
Everything was great. However, when we arrived at the storage facility, we found the sliding, electronic doors wide open. (Storage users are supposed to use their swipe cards to gain access). The doors remained that way for the duration of the move into our rental space. The building was completely unsecured during this time. I called the front desk to notify them & they said they'd fix the problem. However, the front desk should receive an immediate alarm notification if the doors are open for an unreasonable amount of time or malfunctioning. Otherwise, you are exposing your renters & their belongings to safety hazards.
Sari Canell
|
First Impressions
Rating:
1.0
The storage unit was full of mice shot and very nasty I will never rent from uhaul ever again and I will NOT recommend this place to anybody
andrea raymond
|
Overall Experience
Rating:
4.0
if I have to put my stuff into storage I will definitely use this ace again
philip finch
|
Overall Experience
Rating:
5.0
Jennifer and et al came through again!!!
Thank you ladies.
keith reidy
|
Overall Experience
Rating:
5.0
Service was above and beyond what had to be done. Very satisfied
MARILYN FOTI
|
First Impressions
Rating:
5.0
Thank you to the staff.
Shakeyla Jackson
|
Overall Experience
Rating:
4.0
All good at Uhaul Teal Ave
Tina Lucarelli
|
Overall Experience
Rating:
5.0
Jamie was friendly, knowledgeable, efficient and gave us great recommendations. We highly recommend her for her EXCELLENT customer service.
keith reidy
|
First Impressions
Rating:
1.0
They had problems with mice and never said anything. Only noticed it when I moved my stuff out and half of it was ruined by the mice.
Marisa Mertens
|
Overall Experience
Rating:
4.0
clean and secure for sure
justin otts
|
First Impressions
Rating:
5.0
Customer service was GREAT. Facility was clean and the additional items for free usage made it a seamless process. I would highly recommend this location!
Karla Green
|
First Impressions
Rating:
5.0
Thank you
Christopher Adams
|
Overall Experience
Rating:
1.0
Some one put a Lock on the storage I rent, and found mouth drop all over
It's disgusting
Tiegist Addisu
|
First Impressions
Rating:
5.0
Very friendly and helpful. Knowledgeable staff. Decent pricing. Very satisfied.
Stacey Davis
|
First Impressions
Rating:
1.0
I would like to someone to call me immediately. We moved in and our unit was clean, we moved out and it was infested with mouse droppings. No one in your office would speak with us.
Ran Lazarovitch
|
Overall Experience
Rating:
5.0
Nice n clean n reps were very friendly
barbara granger
|
First Impressions
Rating:
4.0
The process was very easy and the location was perfect
Wildalys Roque
|
Overall Experience
Rating:
4.0
All dealings went well, truck and unit rental. There was a long wait when truck was returned
Richard Rodger
|
Overall Experience
Rating:
5.0
Great customer care!
charysse bacome
|
First Impressions
Rating:
5.0
Very nice people, good communication. John Borsa very helpful
cny artists
|
Overall Experience
Rating:
5.0
Excellent
Leonard Alford
|
Overall Experience
Rating:
5.0
I love it there
elizabeth taylor
|
First Impressions
Rating:
5.0
Great facility! Highly recommend.
Brittany Terwilliger
|
Overall Experience
Rating:
5.0
The staff was very helpful. We had a great experience.
Howard Schneider
|
First Impressions
Rating:
5.0
I did not need access the facility, but the driver Ralph, was fantastic. Prompt, professional, accommodating. I would definitely refer UBOX because of my experience with him.
Kathy Fahy
|
Overall Experience
Rating:
5.0
The young lady working Monday evening the 4th to be exact went ABOVE AND BEYOND to help me out in a dire situation. She literally saved my life in a way... She deserves a raise and a good life. :)
ryan seymour
|
First Impressions
Rating:
2.0
Staff was cool but the experience went sour quick. Wasn’t notified about a mice infestation on the floor where my unit was, Ended up having to throw out around half of my belongings. Wouldnt recommed
Noah Galvan
|
Overall Experience
Rating:
5.0
they were very helpful
adam tate
|
First Impressions
Rating:
5.0
Professional, helpful staff and Clean environment. Readily available carts...extra stars!!
Antoinette BUNCHE
|
First Impressions
Rating:
5.0
Ralph communicated very well. I appreciated being able to send TXT messages back and forth to coordinate our u-box pickup, rather than having to call all the time.
Michael Hojnowski
|
Overall Experience
Rating:
5.0
Your employees are very personable, helpful and friendly. Thank you.
kim cadwell
|
First Impressions
Rating:
5.0
Great staff pricing was a bit high but overall great exxperiance nice facility
CHRISTOPHER BLAKE
|
Overall Experience
Rating:
1.0
Management is horrible and rude
danielle jackson
|
Overall Experience
Rating:
2.0
Staff was rude. If you needed someone no one ever answered the call button, it could go off for hours. Front doors never worked with our without ever. Moved my stuff out I had mouse droppings all over
carey hewitt
|
Overall Experience
Rating:
5.0
The employee John went above and beyond my expatiation.
Charles Miller
|
Reservation
Rating:
5.0
clean and secure, second to none
John Detor
|
Reservation
Rating:
5.0
We used a storage shed while working on garage. Delivery and pick up convenient.
Franklin Harper
|
Overall Experience
Rating:
4.0
Mouse dropping in my property that was stored in your storage. Not too happy with that but my over all experience was good
Dawn Demand
|
Overall Experience
Rating:
5.0
great customer service.
JAMES OBRIEN
|
Overall Experience
Rating:
5.0
a little slow but everything was done correctly.
lance tucker
|
Overall Experience
Rating:
2.0
There was mouse poop all over my stuff and my storage. I also think they should for your last month they charge by the day it's there cause I had to pay a whole month for 10 days I moved out of state
Monica Bahamundi
|
Overall Experience
Rating:
5.0
Thank you very much for your time and patience!
Eddy Hill
|
Overall Experience
Rating:
5.0
All went very well. The people on all levels were great. Thanks!
lyla michael
|
Overall Experience
Rating:
4.0
Only issue I ever had was my key card not working and the alarm going off but it was fixed. Other than that best facility I’ve used
Amanda St.Onge
|
Overall Experience
Rating:
5.0
The worker Amy and the delivery man were very nice and efficient. They communicated well and we’re very accommodating.
Emmy Liang
|
Overall Experience
Rating:
2.0
I was assigned a storage bin that was already rented. Had to go back to the office and jus wasn’t happy that my reservation was totally ignored and still spent about an hour checking in
Dawn Demand
|
Reservation
Rating:
2.0
I was late this month and they said I moved out but I didn't. The sttaff is rude one person in oarticular I don't recall her name but she is HORRIBLE. I had mouse droppings in my storage recently
Christi Harlow
|
Overall Experience
Rating:
5.0
Great staff, everyone I dealt with was awesome.
johnathan seratt
|
Overall Experience
Rating:
5.0
Great company with good storage space units. Customer service is also good however needs more staff working in the truck rental store
Shanaya Titus
|
Overall Experience
Rating:
5.0
Great staff and excellent facility. Would definitely use them again if the need arises.
richard Gauntt
|
Overall Experience
Rating:
5.0
Communication and delivery were efficient and on time. The entire process was very convenient and I'd definitely use this service again. Thanks!