Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved this trailer on-line for my son to move. I had to enter credit card information but was not able to use the credit card when he picked up the trailer because the card was not phyically there. I am 5,000 miles away from this location. I even spoke to the clerk on the phone and was still not able to charge this trailer. I think that is a big issue the U-Haul needs to address.
Joshua S
Rating:
5.0
Customer did not leave a comment.
Victor A
Rating:
5.0
Customer did not leave a comment.
Kimberly G
Rating:
5.0
Customer did not leave a comment.
David P
Rating:
5.0
Customer did not leave a comment.
Lokelani S
Rating:
5.0
Love the customer service. Carlos was amazing. I hope that’s his name and Matthew. There was a computer issue and they really kept me in the loop Carlos kept in touch with me and hands down give him a higher up position. He’s right on top of things.
Danetta N
Rating:
5.0
Management and staff were very nice and accommodating, as well as knowledgeable about trailers (what I was renting). I was very pleased with my experience despite numerous factors making things more difficult for both parties: unexpected rain, credit card system malfunctions, and my own problems with wiring, etc. This was the second positive experience I have had in roughly a year sonInwould definitely recommend this location to friends, family and anyone in the area seeking a trailer or truck rental.
Dwayne R
Rating:
5.0
Customer did not leave a comment.
Ryuhana H
|
First Impressions
Rating:
5.0
Thank you for your service to huston barstow.. And thank you for the low prices that you have for us..
Evelyn A
Rating:
5.0
Customer did not leave a comment.
Sallie J
Rating:
5.0
Great service thank you so much
Mateo S
Rating:
1.0
Was way over charged salesperson was extremely rude.
and i willnever rent from your company
Richard M
Rating:
5.0
Customer did not leave a comment.
Jose H
Rating:
5.0
Customer did not leave a comment.
Genevieve C
Rating:
5.0
Customer did not leave a comment.
Erica P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHEL K
Rating:
5.0
Customer did not leave a comment.
Sandra C
Rating:
5.0
Love this place!!!❤️
ALISA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tonie S
Rating:
5.0
Matthew was Awesome and Super Knowledgeable! Bees are AWESOME! Thanks for going Above and Beyond Matthew!
Mario E
Rating:
5.0
Customer did not leave a comment.
Jock L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDMON B
|
Overall Experience
Rating:
5.0
Just keep up the good work
Keith J
Rating:
5.0
excellent service.
Jose C
Rating:
3.0
The storage was inconvenient as everytime I would go to grab something from storage the doors would lock and the front desk would not answer to open the storage doors and I would have to go to the office and wait in line or find someone who works there to open up the locked door to access my storage I get they get busy but if the u it is open from a certain time those doors should be unlocked once the employee arrives not that they forgot or didn’t have time to open that is u fortunate to the paying customer that is why I removed my stuff from storage as it was becoming an inconvienance and this happened everytime except once when I went to my unit. I also removed my stuff from storage early I should be reimbursed for the days not used but was told that they donot do that. It is a inconvienance when your policy is not followed that storage units are open from a certain time but the employees donot unlock the units during that time and wait for customers to come and ask to open them.
Stacy S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ronald B
Rating:
5.0
Customer did not leave a comment.
Jeffrey R
Rating:
1.0
Workers were not profesional and very lazy and rude.
Marcelo I
Rating:
5.0
Customer did not leave a comment.
Melissa P
Rating:
5.0
Great customer service
Felicia T
Rating:
5.0
Customer did not leave a comment.
Morayma C
Rating:
5.0
There's nothing more to say than perfect customer service. The manager is outstanding.
GILBERT A
Rating:
5.0
Customer did not leave a comment.
Kathleen H
Rating:
5.0
A broom in the back to sweep out truck after use.
Darcy H
Rating:
5.0
Great service
ELEUCHIA M
Rating:
5.0
Customer did not leave a comment.
NORMA F
|
Overall Experience
Rating:
5.0
Van was clean however it smelled like stale cigarettes.
Jama P
Rating:
5.0
Customer did not leave a comment.
menilva l
Rating:
5.0
Customer did not leave a comment.
Portia B
Rating:
4.0
I really am grateful for the free storage that came with the rental the only problem was this storage location only had 8x9 and I had a 26ft truck so I had to rent a storage at a different location that accommodated my needs. I still did end up storing part of my things at this location in the end but it was very hard to access it was an inside storage. Thank you.
Letica S
|
Overall Experience
Rating:
5.0
Carlos is great!
jerry g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Orlando R
Rating:
5.0
Customer did not leave a comment.
william a
Rating:
5.0
Customer did not leave a comment.
JARRY L
Rating:
3.0
Customer did not leave a comment.
Herman G
Rating:
5.0
It was a nice clean van . I was very happy with my experience. I would gladly send anyone there .
Douglas H
Rating:
5.0
none
Peter C
Rating:
5.0
Customer did not leave a comment.
Nelly D
Rating:
5.0
Nothing everything went the way it’s sapose to
david s
Rating:
5.0
Customer did not leave a comment.
Tonie S
Rating:
5.0
Great customer service
Jason B
Rating:
5.0
I’m grateful to have you guys there are your employees are professional, and very nice people thank you so much
mateo s
Rating:
5.0
Customer did not leave a comment.
Seth I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald P
Rating:
5.0
Customer did not leave a comment.
NORMA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia G
Rating:
4.0
Customer did not leave a comment.
Sarah D
Rating:
5.0
Customer did not leave a comment.
justin b
Rating:
5.0
Customer did not leave a comment.
Nick D
Rating:
4.0
I posted a negative post yesterday but all my issues were resolved and I’m very happy with the outcome
Kelly M
Rating:
5.0
Customer did not leave a comment.
Marc P
Rating:
5.0
Customer did not leave a comment.
ANNETTE S
|
First Impressions
Rating:
2.0
There were fees I had to pay at the end that I wasn’t told about during the process of me renting the moving van.
Cody C
Rating:
5.0
Customer did not leave a comment.
pearl s
Rating:
5.0
Customer did not leave a comment.
William G
Rating:
4.0
I would love a fence and gate that would give longer access at night.
Kathleen B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
OTTO S
Rating:
3.0
The employees are rude. I was over charged several times , because I used automatic payment..
Over my three years the rate increased several times.. On 12/02/23 when discontuing sevice they again withdrew 2 payments that were not due.
weslley s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fontaisha C
|
Overall Experience
Rating:
5.0
Nothing,the customer service a was EXCELLENT!!!!
Rhonda W
Rating:
5.0
Efficient, professional, friendly and clean!👍
PATSY H
|
Overall Experience
Rating:
2.0
the manager at the front desk was very rude and had this cocky demeanor about him.
Jalexis S
Rating:
5.0
All good
Richard G
Rating:
4.0
Customer did not leave a comment.
JACOB S
Rating:
5.0
Very friendly
yvonne C
Rating:
5.0
Excelente customer service thank you.
Hermes A
Rating:
5.0
Longer tire rachet straps for hauling vehicles with large fron tires.
Jerry H
Rating:
1.0
Somehow didn't receive my payment for my storage unit, and I lost my storage unit of over 7 years.
Maria-Christina T
|
Overall Experience
Rating:
4.0
It was sometimes not easy reaching the Barstow store by phone. I had two hiccups with recording billing accurate and timely; inspite of the small oversites; I have to admitt that I like the services enough to return. Thanks for your services.
Naoni D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew S
Rating:
5.0
Fast and easy! Professional staff!!
Jose W
Rating:
5.0
Customer did not leave a comment.
David K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tonie S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
melvin b
Rating:
5.0
Customer did not leave a comment.
Melissa W
Rating:
5.0
Keep up the great work.
javier e
Rating:
4.0
Customer did not leave a comment.
Guillermo L
Rating:
4.0
Customer did not leave a comment.
Deborah E
Rating:
5.0
Great staff at this location
Charlotte L
Rating:
4.0
Customer did not leave a comment.
AIVAN C
Rating:
5.0
Fast and friendly
Martha G
Rating:
4.0
Charging a Rental Tax above and beyond every other charge is so outrageous that I will never rent from UHaul or any other car rental in California again. California has gone to sh*t since Newsom was elected. I lived there for forty years. The happiest day of my life was the day I moved to a lower tax red state.
Richard K
Rating:
1.0
I had alot of issues with uhaul during my moving process. They did not have my uboxes ready in time. They have called me multiple times about payments when I paid in full when I reserved. The employees at Barstow and hermantown did not seem to know how to do their jobs well.
Kristin A
Rating:
5.0
Staff member was respectful and professional.
Sadie W
Rating:
5.0
Thank you Carlos for the fast and professional pickup rental and thank you Matthew for the fast and professional drop off rental
Alicia N
Rating:
5.0
Thank you Carlos for your help. Thank you to everybody at this Uhaul location every time we rent here it’s always great customer service we get there. We can always count on Uhaul.
Alicia N
Rating:
5.0
Customer service tech was r celkant very pleasant & process went smoothly
yvonne C
Rating:
5.0
All employees very professional very nice people. Good service.
mateo s
Rating:
5.0
It was super easy!
Debra W
Rating:
5.0
The staff is so friendly and helpful!
Diana M
Rating:
4.0
Customer did not leave a comment.
Sarah D
Rating:
3.0
Customer did not leave a comment.
Chris J
Rating:
5.0
Customer did not leave a comment.
Jonathen F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fontaisha C
|
First Impressions
Rating:
3.0
I would have scored you higher but Carlos Lugo acts more military then friendly. My only way home after dropping off the truck was a mobility scooter that was flat on one front tire. I asked if I can get some air since the air compressor was only 2 feet away from him and I, he said no because they were not licensed to do so. I had to ride it till my tire shred, I had to walk almost 2 miles pushing the scooter since all gas stations were the opposite way. If you ask me customer service and customer safety should be a priority.
Edi A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRIS L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MONICA C
Rating:
5.0
Very nice customer service. Quick & prompt
yvonne C
Rating:
5.0
Compared to the Hemet U-Haul The Barstow location Employees were friendly and overall they did there job with perfection as if they new us and we were long time friends So thank you Barstow U-Haul for making are experience with you perfect .
Dolores L
Rating:
5.0
Customer did not leave a comment.
Lisa R
Rating:
3.0
Customer did not leave a comment.
armando z
Rating:
5.0
Perfecto
Armida F
Rating:
5.0
No comments
Desiree L
Rating:
5.0
Customer did not leave a comment.
raymond j
Rating:
4.0
The facility itself was clean, but lots of dust & sand got into my former storage unit (#149). My stuff/items/belongings were filthy. Management should Not rent out unit #149, because on windy days, and during wind storms, lots of dust & sand gets into unit #149 & dirties up boxes, furniture & other items inside the storage unit, regardless that the door is shut…The staff were professional & helpful.
Catherine A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiara D
|
First Impressions
Rating:
5.0
Excellent Customer Service. Carlos was very understanding and compassionate with my situation. I would definitely recommend UHaul.
Venita H
Rating:
5.0
Easy drop off.
Erin B
Rating:
5.0
Excellent service
beatriz g
Rating:
5.0
Nice and friendly service 👌
ELEUCHIA M
Rating:
5.0
Customer did not leave a comment.
LYDIA M
Rating:
5.0
The staff was so friendly and helpful
Fiana G
Rating:
5.0
👍
Patrick S
Rating:
4.0
Customer did not leave a comment.
David Y
Rating:
5.0
Everything is excellent service
jorge m
Rating:
5.0
Above helpful
Tyrone w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa C
|
Overall Experience
Rating:
5.0
Unit was clean and exactly what I needed and the staff was extremely friendly and helpful
Jill P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan P
|
Overall Experience
Rating:
5.0
Need more security cameras towards the back by the fence of the facility, I had a unit back there and someone tried to break in so they relocated me to a storage unit in the front
Lisa M
|
Overall Experience
Rating:
5.0
Both employees were nice and efficient. Would recommend U-Haul to friends and family.
Susan P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEVON S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNY C
|
Overall Experience
Rating:
5.0
Had unit #621. For. Years I enjoyed. My. Stay. Thank you very Much. Sincerely. Steven Allen Sr. 06 30 2023
Steven A
|
Overall Experience
Rating:
3.0
Wasn't as large as expected. And a little too expensive. Had to go elsewhere.
WENDY L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alexandria V
|
First Impressions
Rating:
5.0
Staff was excellent, space was excellent
Calina B
|
Online Move In
Rating:
1.0
My storage unit got broken into, some of my items got damaged and others got stolen. I was in another state at the time of the event. My grandmother drove down there and looked at my stuff. The only thing they did was call me about it a days later after my grandmother had already gotten ahold of me. And offer me a different lock for the door. Which wasn’t anymore helpful than the last. I didn’t get any compensation for any of my damaged items or stolen items.
krystal g
|
Overall Experience
Rating:
5.0
Great customer service by all staff.
Caine T
|
Overall Experience
Rating:
4.0
Only had experience with one other competitor in Azusa. U-haul was a better experience than that facility and I can only assume them to be average, but they could have been poor then U-haul might be anything better. lol
MYRON R
|
First Impressions
Rating:
5.0
I MOVED OUT ON 20TH NOT 24TH THANK YOU
Marlene C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Fredrick F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ANTHONY Z
|
Overall Experience
Rating:
5.0
Thank you for giving me the Opportunity To storage. my stuff there as long as I needed to
ygnacia t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GWYNN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VICTORIA H
|
Overall Experience
Rating:
5.0
Mgr Carlos and his crew ALWAYS! take excellent care of me I've done a lot of business with u haul and whenever there was any issues they get taken care of promptly I am totally happy with u haul and it's professional employees thank you for that.
Sincerely Joseph Britain
Joseph B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven M
|
Online Move In
Rating:
5.0
Everything was clean and easily accessible
Thomas L
|
Overall Experience
Rating:
1.0
Robbery with the price
SHALLON B
|
Overall Experience
Rating:
5.0
I always received a call when I got behind on my bill until I finally put a card on file for the recurring payment due date. Also the U-Haul staff was very kind at reducing some of my fees when it was so needed...
It was "Overflowing Loving Kindness" when at the time, I was experiencing 2 deaths in my family.
Thank You for the wonderful experience of your company...
Andrea B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cambria J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nakeia h
|
First Impressions
Rating:
5.0
Carlos was SO nice and helpful and available. It would have been much more convenient to have been able to contact them inside directly rather than having to go through a corporate number with questions or concerns but that would be the one and only gripe I would have if any at all
Jessica F
|
Overall Experience
Rating:
5.0
Matthew gave great support to me.
Thomas L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
dejon p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lokelani S
|
First Impressions
Rating:
5.0
Every employee was helpful and friendly they did a fantastic job thank you for your service
Shontayo L
|
Overall Experience
Rating:
3.0
Was very expensive f9r the size of storage unit 130.00 a month for the small size.
Debra L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
celeste b
|
Overall Experience
Rating:
5.0
Carlos is the one I had the most contact with and would use any of your services if he were the manager. All of the staff at this location were always pleasant and open to help when and if they could.
jason j
|
Overall Experience
Rating:
5.0
Uhaul rocks !
Joseph B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jegbefume A
|
First Impressions
Rating:
5.0
They were more then helpful every time
TEENA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
candace b
|
First Impressions
Rating:
5.0
Very good people
Shontayo L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ygnacia t
|
First Impressions
Rating:
4.0
No lights in storage area. Great personnel. Thank you
debbie b
|
Overall Experience
Rating:
3.0
All in all a pleasant experience. if the alarm was set to code. Would not go off all the time. Must suck to live near it .
Russell B
|
Overall Experience
Rating:
5.0
Good job, 👍 👍 Thank you grom Betty Lopez and Family
Betty L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CANDACE B
|
First Impressions
Rating:
5.0
Very helpful staff in Barstow California.
KIZZY K
|
First Impressions
Rating:
5.0
Good service
joshua p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
louisa j
|
Overall Experience
Rating:
5.0
Excellent customer service from the two workers. that where on duty. I think they need a raise.
Christopher s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
john w
|
Overall Experience
Rating:
5.0
The vehicle used up alot of gas. $250 for gas. Other than that it was good.
debbie b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina C
|
First Impressions
Rating:
5.0
The staff was amazing
joanna m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joann h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LINDA B
|
First Impressions
Rating:
5.0
Have yet to have a bad experience with this company and as previously stated I've been doing business with them for decades now
jason j
|
First Impressions
Rating:
5.0
Thanks
JESSICA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN M
|
First Impressions
Rating:
5.0
Carlos was very helpful and professional
Josemari T
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Joseph G
|
Overall Experience
Rating:
2.0
I was in a rush to move and I booked the storage unit thinking it would be ready for me with the lock and key inside. It was locked when I arrived so my entire move was set back a day which created many problems for my family because of the strict schedule we were on. I don’t mind having to speak to the representative or doing paperwork but I would like to be advised that there’s a long process before I get my unit. The website states the unit would be ready for immediate move in.
Jose A
|
Online Move In
Rating:
4.0
Nothing is perfect, but the family is worthy.
richard b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shonda C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rose f
|
Overall Experience
Rating:
5.0
Awesome facility and great customer service!
Jessi Z
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Joseph G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ramon r
|
Overall Experience
Rating:
4.0
They was kool helpfully and easy to talk to
shelly b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Justin M
|
First Impressions
Rating:
5.0
Carlos was VERY helpful.
Carl M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RUBY M
|
First Impressions
Rating:
5.0
Haul make awesome help a lot
JORGE G
|
First Impressions
Rating:
5.0
Very helpful.?
Nancy L
|
First Impressions
Rating:
3.0
The doors on the storage unit were a bit hard to open and close. Other than that it was good
Nolan M
|
Overall Experience
Rating:
5.0
Very helpful, I appreciate the service.
Jeanette M
|
Overall Experience
Rating:
5.0
Just good service
RONALD A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angela c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LOKELANI S
|
Overall Experience
Rating:
5.0
Thanks ☺️
theresa p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
trevella b
|
First Impressions
Rating:
3.0
Did not receive the dollie I requested and did not get the check list for to check my vehicle out .was over a hour late leaving.
Marie J
|
First Impressions
Rating:
5.0
Great customer service.
Jeanette M
|
Overall Experience
Rating:
5.0
Owner is wonderful
SHANNON S
|
First Impressions
Rating:
3.0
This is a great place to store all your needs. However, being a multi million dollar company I’d expect more secure camera systems in the indoor storage units, every corner is accounted outside and well watched by the cameras but no cameras inside the indoor cooling unit storages are accounted, which makes it easier for thieves to crack down in every room and to get away with everything from the inside. (My uhaul was broken into and not a trace was found.)
Overall I liked my experience with Barstow uhaul, just wish they would update and add more cameras where there are no blinds spots and to where it’s necessary. Especially inside of the indoor cooling unit!
Vianca M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RUDY H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brian D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicia V
|
Online Move In
Rating:
5.0
The reason why I’m giving the rating I’m giving is because on Sunday 11/21/21 estimated time 12:50 pm one of the employees was extremely helpful by helping me & my son moved my furniture out of the storage into my Truck for us & gave a helpful tip on using rope to tie down the furniture because I had the tailgate down. Me and My son did it ! I. Got all my furniture moved nothing was broken or loss. You guys are a little pricey but it was worth using your services. Thanks…
JUANITA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tasha m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LOKELANI S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keithley S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Antonette W
|
Overall Experience
Rating:
5.0
I would like to thank Carlos for his generosity and helping hand very professional and I would recommend this U-Haul to all my friends thank you so much
cecilia j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
latina s
|
Overall Experience
Rating:
3.0
Owner was very rude not helpful at all with reservations
jesse h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christie s
|
Overall Experience
Rating:
3.0
the only problem is the fact we were given a storage unit that would be very accessible to us, yet once we got
to the store, they changed our storage unit into a place that was very difficult to load our things into.
i’m disabled and it was extremely hard for myself to pack up the uhaul, i almost ended up in the hospital.
Molly T
|
First Impressions
Rating:
5.0
The management was awesome
Sara G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bianca N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kristy C
|
Overall Experience
Rating:
3.0
Access should be 24 hours
Veronica R
|
First Impressions
Rating:
5.0
Carlos was the best came highly recommend
Marlene C
|
First Impressions
Rating:
5.0
Thank you
MELVALYN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOKELANI S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruth H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
amanda c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany R
|
Overall Experience
Rating:
1.0
Not good at all. Although I were late with a monthly payment or two. After paying online, it sometimes would take 2 or 3 days for them to remove the extra lock. I work crazy hours and usually have to visit my storage after hours. I couldn't help but feel like they were trying to punish me. Because one incident when I reserved a truck I was late picking it up and have way through the check out process. The manager rushed in and help the people behind me and gave them my 15 footer. And told me because I was late it wasn't a hold on it. So because he was faster checking people out he felt it was ok to give my truck away. So naturally I called bull s..t and left. But it ended up costing me an extra $300 with out a reservation. I will recommend Moreno Valley U Haul and Las Vegas. I've felt with them for decades. But never again in Barstow CA .
Umoja S
|
Overall Experience
Rating:
5.0
Excellent experience.
johanna W
|
Overall Experience
Rating:
3.0
the property needs to be more secure with bar gates.
daeshanae m
|
First Impressions
Rating:
5.0
I was very impressed with my storage
Ricky H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrea D
|
First Impressions
Rating:
3.0
Prices are too high every so months rent increase
Jadira L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corrina C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dolores F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zipporah F
|
Overall Experience
Rating:
5.0
We had a situation where we forced to abandon our storage unit. Carlos was so helpful in helping us to work through this. He was very kind and efficient.
Tanya G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
celeste b
|
First Impressions
Rating:
4.0
All good
Michael R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
margaret c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Edward K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
leah f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
calina b
|
First Impressions
Rating:
4.0
Carlos always worked with me & was very professional.
Nina R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
frank a
|
Overall Experience
Rating:
5.0
The store manager has always gave me good customer service as well as his staff. Thank you sincerely Barbara Lee
BARBARA l
|
First Impressions
Rating:
5.0
Our storage unit was great. Carlos and his team were always very friendly and helpful. Move in/move out we’re simple and quick.
Jeremy G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark A
|
Overall Experience
Rating:
5.0
Sean went above and beyond to help us!
Mark A
|
First Impressions
Rating:
5.0
The practice to stage equipment on either side of the access door, was the only thing I questioned.
I did not however let that reflect negatively in the score I gave.
The facility was well run and managed.
Robert H
|
Overall Experience
Rating:
5.0
Right from the start the staff was courteous and knowledgeable!
Mark S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gina N
|
Overall Experience
Rating:
3.0
The unit Smelled insanely bad. Unit 125. Once I moved out all the things to my stuff had soaked up that nasty smell. Brought it up to the manager. He said he would contact the other units to see if he could check where the smell was coming from but nothing ever happened. He did offer to move me to a different unit but I found that very inconvenient because the things I had there were very heavy and I had no help to move again.
raul h
|
Overall Experience
Rating:
5.0
Carlos, Matthew, and another young man helped me.
They were all amazing. Thank you all for your hard work.
sonja h
|
First Impressions
Rating:
5.0
Matthew helped us out and was very nice to work with and the whole crew there is beyond friendly and professional.
Thank you UHAUL Barstow!!
Ruth Harrington
Ruth H
|
First Impressions
Rating:
4.0
space is a little tight to get trucks in to load / unload.
lorri T
|
Overall Experience
Rating:
5.0
Very good service
sharon d
|
First Impressions
Rating:
1.0
i cancelled in january and ii found out they charging me until today !
Bernd S
|
Overall Experience
Rating:
5.0
Customer service was excellent at 800 E Main Street, Barstow. I received prompt and outstanding communication from team members. Always friendly and welcoming. Unit I rented was very clean. Thank you!
andrew w
|
Overall Experience
Rating:
4.0
Very helpful. Staff friendly.
Terri G
|
Overall Experience
Rating:
5.0
provided complete instructions on use of system. got 2 units after loading the 2nd one I left without locking the unit. once I realized my lock was with me 5 hours away, I called and they locked up
stan d
|
First Impressions
Rating:
5.0
Carlos was extremely professional and very helpful. Would recommend his store to friends and family.
Jeremy G
|
First Impressions
Rating:
5.0
The manager, Carlos, conducts himself professionally, He is confident which in turn reassured us that we are in good hands.
We redeemed our one month free, and will keep it.
Thank you, Carlos!
problemwith U-Haul I rented biggest truck u offer.1st month storag rental was free.Ur Barstow location tried to rent me a 5x7 I endedup keeping truck more than 9 days I had no money to rent elsewhere
Nancy W
|
Overall Experience
Rating:
1.0
Made a reservation with all of my information. Turns out she made my reservation in California when I clearly stated that I was in Wisconsin. This was just the beginning of a terrible experience.
natalie e
|
Reservation
Rating:
5.0
Everything was great I would do it again happy people is the key
SHIRLEY T
|
Reservation
Rating:
5.0
I have used U-Haul for 25 years love them and great service.
Leilanie F
|
Overall Experience
Rating:
5.0
thank you guys so much
Taylor W
|
Overall Experience
Rating:
5.0
Good man running this location
Geroge M
|
Overall Experience
Rating:
5.0
This storage facility was most helpful for the last year!! Help was always friendly....
Thank you!!
Jill C
|
Overall Experience
Rating:
1.0
My reason is because I need a storge room that day or the next I had a 27 ft truck and they gave me a 5x10 I just cried so I ended up keeping the truck from 7/3-7/12 the room wasn't available till 7-9
