Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. You guys are doing great. Thanks for the quick help.
bernardino r
Rating:
3.0
Customer did not leave a comment.
Romeo L
Rating:
3.0
Although I reserved a truck with a dolly, one was never given to me. They tried to give my truck to someone else and changed pick up addresses withouttelling me flat out during the confirmation call. Not happy with the service I recieved at all.
Samantha G
Rating:
5.0
Customer did not leave a comment.
Juan G
Rating:
5.0
Customer did not leave a comment.
alyx g
Rating:
5.0
Customer did not leave a comment.
Daniel G
Rating:
4.0
Customer did not leave a comment.
mario C
Rating:
5.0
Excellent customer service.. the general manager, was very kind explaining the process in detail. Staff was attentive, will visit this location again.
DO BUSINESS WITH THIS LOCATION!!
Arconsel M
Rating:
5.0
I can't think of anything that the employees at this location could
do to improve anything that they don't already do. Excellent knowledgeable staff. Been going here for years. Uhaul of downtown S B Rocks!
Ronald A
Rating:
3.0
Them price hikes and making you buy their padlocks…not a fan
Santiago R
|
Overall Experience
Rating:
3.0
Reduce equipment rental and miscellaneous purchasing checkout processing time. Customers should allow themselves a miinimum of 45 minutes to completre all transactions and getting underway based on my experience at 5 different locations; reservation or no reservations. Uhaul has a systematic problem that needs to be addresses; the employees are doing their job and are not the problem.
Donald R
Rating:
5.0
Customer did not leave a comment.
Latorie R
Rating:
5.0
I am so satisfied
Jose C
Rating:
4.0
Customer did not leave a comment.
Jonathan R
Rating:
5.0
Customer did not leave a comment.
Fred G
Rating:
1.0
Only one employee was inside working, I waited 20 minutes to get help and even when I got help, I waited another 15 minutes to get my key.
Kendra E
Rating:
3.0
Customer did not leave a comment.
DONALD S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
danilo v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Giovanni C
Rating:
4.0
I didn't have any problems
Aletrice W
|
First Impressions
Rating:
5.0
Excellen service and I would not change a thing
Michael B
Rating:
5.0
This particular location is really awesome 👍🏾 The People are Great and the Customer Service is always Excellent!!! ☺️ No Hassle. Easy Communication @ No Guessing. XOXO ❤️ Thank You
Kimberly B
Rating:
4.0
I really appreciate thier customer service they are very nice and friendly i would absolutely return again thank you again
Christina P
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
4.0
Customer did not leave a comment.
Javier P
Rating:
1.0
Waiting on deposit refund
Alexander P
Rating:
5.0
Customer did not leave a comment.
Janet M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristy T
Rating:
5.0
Friendly and professional drivers and staff, great experience
Kristi P
Rating:
5.0
The worker was very helpful
vanessa R
Rating:
4.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Great product, would use again.
marcus D
Rating:
4.0
Return guy where ok not friendly how you expect workers to be but i guess there just workers idk lol
Jonathan R
Rating:
2.0
Dolly was missing from uhaul truck even though I paid for it. The keys to the truck was not in the lockbox that was assigned to me.
Asiah W
Rating:
5.0
El manager Miguel exelete totalmente bien
VICTOR T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRITANN R
Rating:
3.0
Good service but condition of trailer was below expectations.
GREGORY T
Rating:
5.0
Manager was great set us up real quick and easy everyone else who helped us were also great overall great service
michael a
Rating:
5.0
Customer did not leave a comment.
Katya D
Rating:
5.0
This has been a great experience for me. You doing an awesome job to make it easy for the customers thank you very much for all that you do.
Scott M
Rating:
5.0
Customer did not leave a comment.
Vicente S
Rating:
5.0
Excellent service.
Ralph B
|
First Impressions
Rating:
5.0
It was so easy to pick up as well as to return. It was very neat and clean. The representatives were very welcoming and helpful.
cerissa G
Rating:
5.0
My favorite location. Guys here treat me like family. Sometimes, you see them running across the street to help their customers like their lives was at stake. Great people 👍👍👍
AUSTINE N
|
Overall Experience
Rating:
5.0
We didn’t go inside this time - after hours drop off
Monica M
Rating:
1.0
When I pulled up to return equipment, I opted into self return after waiting for about 10 minutes. Saw a CSR walk out Lock eyes with me and proceed to walk to the hitch bay across the street. I was approached by several other clients needing propane asking if I worked there. I walked inside with my fiancée, to return the key. We waited for the GM to finish up on the phone to hand him the key. A new different CSR walks in and my fiancée give him a heads up that there is a few people waiting for to which he responds “OK, I don’t know, I just got here”. This location and its employees are a joke. 716058 has fallen short of my expectations.
P.s still can’t see the dang return slot that well
Hector S
Rating:
4.0
Customer did not leave a comment.
Nestor C
Rating:
4.0
Customer did not leave a comment.
javier e
Rating:
5.0
Customer did not leave a comment.
Reyna S
|
Overall Experience
Rating:
5.0
The employ was professional, quick, excellent.
Ezequel R
Rating:
5.0
Very happy with service. They were friendly fast and efficient in both pick up and return of trailer. Ty guys
jesus L
Rating:
5.0
Customer did not leave a comment.
Adilene V
Rating:
5.0
Customer did not leave a comment.
Jose M
Rating:
5.0
NA. We really liked this store and we appreciate the service of Miguel. More power to him.
Sergio I
Rating:
5.0
They had trouble with the wiring on two of the trailers but the girl that was helping me switched out the wires and got me going I really appreciated her
EDWARD V
Rating:
4.0
Customer did not leave a comment.
ARACELI P
|
First Impressions
Rating:
4.0
The inside of the windshield was very dirty and I had to clean the inside of the windows before I could safely drive the vehicle.
Brian K
Rating:
3.0
Customer did not leave a comment.
Bryan S
Rating:
4.0
The staff was helpful .
Menelaos M
Rating:
2.0
Customer service needs to improve. Starting with when I got there and the next day I return in the trucks everyone I interacted with (different associates) all had an attitude like they didn’t want to be there. Every time I asked a question they seem to be bothered that we were asking. I really don’t think I will be coming to this U-Haul for my next move. I will do the drive even though it’s a bit farther for better customer service and people that genuinely care for the customer.
Raquel L
Rating:
5.0
Customer did not leave a comment.
Ruben G
Rating:
5.0
Very nice people who work there and efficiently fast everything as promised .
Cecelia A
Rating:
5.0
Our experience with Uhaul was excellent. Start to finish every person was friendly and helpful. Uhaul made our out of state move seamless!
Alyssa F
Rating:
4.0
Customer did not leave a comment.
Rolando R
Rating:
5.0
Customer did not leave a comment.
Bea S
Rating:
5.0
Customer did not leave a comment.
ali j
Rating:
3.0
I have not received my remaining balance for returning the truck
richard d
Rating:
4.0
Customer did not leave a comment.
Robert L
Rating:
5.0
Thank You
Gerardo A
Rating:
5.0
Customer did not leave a comment.
Ariana A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marco B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Crystal I
|
First Impressions
Rating:
5.0
Very easy. Courteous staff. Affordable prices.
MARK E
Rating:
5.0
Customer did not leave a comment.
Tamiko P
Rating:
4.0
I thought it was great that I could return it at a location closer to home
Jeffry N
Rating:
5.0
Customer did not leave a comment.
Ernestina V
Rating:
4.0
Billing is very confusing - instead of billing incrementally I rather pay all at once and done with it.
gerard h
Rating:
5.0
Customer did not leave a comment.
Joe C
Rating:
3.0
Customer did not leave a comment.
Michael d
Rating:
2.0
Trailer was returned, but not checked in by staff. Had to make multiple phone calls and provide photographic evidence of the return to reverse erroneous charges.
Joshua P
Rating:
5.0
Customer did not leave a comment.
BRITTNEY G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jesus P
Rating:
5.0
Great
Teresa R
Rating:
5.0
The trucks are great but they do take a lot to put the gas back to where it was when I got it $40 to get it back to 1/8 of a tank but over all it was great
Marleni D
Rating:
5.0
Customer did not leave a comment.
Danny M
Rating:
5.0
The manager Miguel is fast and efficient, made it a real painless experience I was in and out within about 10 minutes with the truck I needed.
Justin S
|
First Impressions
Rating:
5.0
Delivery driver was EXCELLENT
Rebekah A
Rating:
5.0
Customer did not leave a comment.
Engels B
Rating:
5.0
The facility and staff were all excellent, thanks for a great experience!
Mark L
|
Overall Experience
Rating:
5.0
Angel was so nice and helpful. The truck was new. That location was clean and nice. Very good experience.
MARY H
Rating:
5.0
N/A
clifford r
Rating:
5.0
Customer did not leave a comment.
Humberto R
Rating:
5.0
Customer did not leave a comment.
Marcine S
Rating:
5.0
Great
abdul a
|
First Impressions
Rating:
5.0
I had no issues with uhaul I paid purchased a lock unloaded needed it for 30 days came to pick up my things asked the counter person you can close out my account no issues went smoothly
albert w
|
Overall Experience
Rating:
5.0
Exelente atención de los muchachos que ahí trabajan
Ceferino F
Rating:
2.0
Loading dock is very difficult to load or unload.
Darryl W
Rating:
5.0
Customer did not leave a comment.
Raul M
Rating:
5.0
Customer did not leave a comment.
Tamara R
Rating:
4.0
Customer did not leave a comment.
Jeffrey M
Rating:
5.0
Customer did not leave a comment.
Homer M
Rating:
5.0
All good
Hector G
Rating:
4.0
The receiving employee was kind and informed. Made it quick and easy.
Mark M
Rating:
4.0
Customer did not leave a comment.
Paul M
Rating:
3.0
I think there should be more lighting for the downstairs unit that I just transferred to.
Aurora F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ramon r
Rating:
1.0
Terrible customer service at this location. Lazy people working there. I had a few questions and the girl working there just kept saying "look at the app everything you need to know is on there."
She could have answered the questions since i didn't have the app on my phone.
They couldn't even explain the process of the rental.
They didn't have the dolly I requested available there, i don't know why they have it on the website that they do.
The Uhaul had no gas in it, it was on Empty.
The truck was clean, it had a couple of dents on it but overall it drove well.
Adriana C
Rating:
5.0
Customer did not leave a comment.
Agustin S
|
Overall Experience
Rating:
5.0
Everything was good. There should be elevator or ramp to carry goods from the second floor to loading/unloading location.
suresh t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ana l
Rating:
5.0
Customer did not leave a comment.
AMADA R
Rating:
5.0
I appreciated that all crew had uniforms, not like some other renters. A professional look no doubt.
The young lady that negotiated paperwork and physically disconnected car hauler trailer was awesome.
yumi l
Rating:
5.0
Great location, everything went well.
John W
Rating:
5.0
I had reserved about 3 weeks ahead they called me to pick it up in Fontana ca. Then tell me they don't have a trailer for me so they found one in san bernardino. But overall it was good
GEORGE R
Rating:
5.0
2 employees were very professional and helpful. Thanks everybody!
RYAN J
Rating:
5.0
Customer did not leave a comment.
dionie m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tumua s
Rating:
3.0
The UHaul app is not compatible to reservations using a corporate credit card doesn't accept a company name, but then makes the driver himself responsible. It also didn't retain information provided. I found it quite lacking.
Eric U
Rating:
5.0
The "D" street location in San Bernardino is the best! They are professional and efficient. I referred someone the same day I received services and they thought the service was great too!
VIRGINIA W
Rating:
3.0
Customer did not leave a comment.
Rosalinda T
Rating:
5.0
Customer did not leave a comment.
Juanita P
Rating:
5.0
It would be nice to have some type of elevator or something to take things to the second floor
Edith V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Li-Yung W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen H
|
First Impressions
Rating:
5.0
Uhaul storage staff were amazing the manager was amazing or whoever the guy was that came and helped me
Kristina K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catrina T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Taunya J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah B
|
First Impressions
Rating:
4.0
I would have rated excellent if I didn't lose some very important things that I can never replace when my unit got flooded out. That was hard to get past and I don't know if I even really came to terms with it.
Dawn L
|
Overall Experience
Rating:
1.0
The guy worker was rude when asking a question and he had his head laying down on the desk when I first walked in like if he was resting. So unprofessional also while unloading my stuff into the storage my mover walked out and they just closed the doors behind him while he was about to walk back in to put the lock on my unit. The guy who was on duty was speeding in the parking lot in the uhaul truck he could have ran someone over if they were walking across. This is so dangerous
Rickesha W
|
First Impressions
Rating:
5.0
I have not had a storage in a long time so it's going to take a minute to get use to but I'm loving it so far thank you
Stacey G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Edith V
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Akai C
|
Online Move In
Rating:
5.0
I love the app and wallet feature.
Maria L
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Destiny S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jayon H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fiona L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristina K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rhonda T
|
Overall Experience
Rating:
1.0
Charged me after I checked out. Had a bank over draft fee.
Leslie J
|
Overall Experience
Rating:
1.0
Lights are dim, Hallways very narrow, it’s hot and humid inside(the air is hot & dry) low ceilings full of spiders and webs.
DeJannae T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRUNO R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christian C
|
Online Move In
Rating:
5.0
Staff members were professional, courteous, and knowledgeable. The storage location was clean, the renting process was easy and the renting of the truck to move my things out of storage was very easy. Since the pandemic, it’s hard to find good customer service, but the customer service at this location was excellent and the staff was friendly, professional, courteous, and very helpful. I would recommend this location to others.
MARY R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corderrius W
|
Online Move In
Rating:
1.0
i canceled my uhaul storage because of false advertising. i booked a unit for a medium, which on the website would fit a 2 bedroom (up to 1500 sqft). i had a two bed that was 790 sqft so it should've been more than big enough. the storage was so small my couch (L sectional) wouldn't even have fit in there. There weren't any other available units so I decided to go to a different storage facility. This has nothing to do with the storage facility itself, and is more of a disappointment with UHAUL's website and false advertising. the employees at UHAUL were great.
Ciairra R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Vaughn B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
janet r
|
First Impressions
Rating:
5.0
First of all i would love to send out an special thanks to Jesus he always was very consistent, polite to all of the customer's. I myself was an long term customer. I met this young man in August of 2018 and i just moved out of my 10×10 storage unit June 17th. 2023 even though I was pass due my payday and i had informed him that i was finally moving out and gave him my date he made sure that he had updated my status and let his crew know of me leaving after almost 5 year's. I Love This U-haul store they Took of care of my thing's. And i was the type of customer that didn't always come and check up on my unit i just made sure my payment's were on time for almost 5 long year's. Thank you U-haul and to the special manager Jesus and his crew for the greatest service's that you provided for me over the years. Erlanda Yenette Smith, Much Love To You.🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽
ERLANDA S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kayleen D
|
Overall Experience
Rating:
4.0
Rental & Storage is Great at U-Haul!
Gustavo B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tiffany m
|
Overall Experience
Rating:
5.0
Scary area but the staff is really friendly and helped me out right away so felt at ease.
Myrna M
|
First Impressions
Rating:
5.0
The staff at this location were awesome. All of them should be like this one.
Adella Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brayli S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chrishawnda A
|
First Impressions
Rating:
5.0
Thank you for keeping up with your Commitment to provide excellent service .
Tiffany J
|
Overall Experience
Rating:
5.0
I would definitely recommend the storage to everyone that went above and beyond to help me with my needs with storing my items they were always there and I felt comfortable and safe with using them if I ever needed to store anything I would definitely go to them again thank you
Anjeanette O
|
Overall Experience
Rating:
5.0
This U-Haul storage facility always the best from Jesus GM, to all the staff. Thank you
Clifton L
|
Overall Experience
Rating:
5.0
I love the U-Haul on D & Rialto avenue I've been with them for a long time And yes I will recommend my family and friends To this storage.
Doreena G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jennette C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Brenda T
|
Overall Experience
Rating:
5.0
Awesome customer service! Jesus is caring, professional and has gone out of his way to help me. If I need a storage, I would rent here again!
KRISTINA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephanie M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Brenda T
|
First Impressions
Rating:
4.0
I didn't store anything there the unit was smaller than expected
Angela E
|
Online Move In
Rating:
3.0
I first rented too small of locker. Big mistake on my part. I called thinking I would be able to change the reservation to a larger locker. The number I found says it's the Rialto location, but after pressing 2 for "all other inquiries" I thought it was always forwarding me to the 1800 #. The person there said they changed me to a larger locker. But after doing the online check in, I see it's still says it's the 4' locker. So I try calling in to try to salvage this order maybe perhaps after they were already preparing the 4' locker. Thought I needed to contact the store for that, but really wasn't sure if that was possible. They do only have like 1-3 employees there so thought it will never happen anyways. I was transferred to the 1800 number, then to a "scheduling department" who said "changing rentals is not what they do" then to a number that rang for awhile but then just went silent with no ringing etc. So hopelessly I thought my only option is to start over and book another locker. After going through getting another reservation though, it wouldn't allow me to do that online check-in on that same day. So I still was stuck. Called in, somehow actually ended up taking with the actual store, and they booked another locker. I would still appreciate a refund for the 4' locker though. Don't know how you could make this process easier, but some of these steps of changing reservation, contacting store etc. Could use improvement.
Dennis F
|
Overall Experience
Rating:
5.0
Light fixture in the hall outside my unit was inoperable. Bulb was missing and looked like the fixture was broken.
Randy F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April J
|
Overall Experience
Rating:
5.0
One of the workers was very helpful and very nice.
Bertin M
|
Overall Experience
Rating:
4.0
I was told that my first month was free or I would have gone some where else I forgot the nice ladies name only because it wasn't a one way I didn't get the first month free lady never should of told me it was free I was supposed to pick up the truck at the location of the but instead I had to pick it up in Colton and return it to Colton
VERY UPSET.,!
LEO A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Orson T
|
Overall Experience
Rating:
5.0
Thank u U haul for keeping my things safe. It was a good experience. I will let my friends and family know if they ever need to keep your things in a storage box.
Henrietta c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Osarieme O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JUSTIN K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tyrell J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maisha o
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sarah b
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Milo W
|
Overall Experience
Rating:
5.0
Thank you, Front desk employee help me with all I need.
Eko S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Destiny S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald H
|
Overall Experience
Rating:
5.0
Thank you for all your help and ease of check in. The staff is extremely professional and assisted me with all of my request and questions. Will definitely use this location in the future and will recommend this location to anyone in need of moving or storage facilities.
Scott R
|
First Impressions
Rating:
3.0
The storage gave my furniture roaches that I did not have before
DeNeal D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tonya T
|
First Impressions
Rating:
5.0
N/A
RASAQ b
|
Overall Experience
Rating:
5.0
Thanks for the help
Sherry B
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
MANUEL G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wanda C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amy B
|
Online Move In
Rating:
4.0
Access not so easy
Michael M
|
Overall Experience
Rating:
3.0
Just cuz no elevator
valerie p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPHINE A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LaMonica R
|
Overall Experience
Rating:
5.0
I Really Appreciate The Friendly Staff at The San Brdo Downtown Storage Office
Linda B
|
Overall Experience
Rating:
4.0
Once in a while there would be a few people there, just hanging around asking for money and or donations. For the most part the facility was a thumbs up..
JAMES G
|
Overall Experience
Rating:
4.0
The staff was very helpful and friendly. Great customer service
khadija s
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Christine F
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Yolanda P
|
First Impressions
Rating:
4.0
It was inconvenient to move in and out of the building when I had to full a 15 foot truck. The sliding door kept closing and we only had one key card so somebody in my party would usually stay locked out until the person with the key card would notice.
Cesar S
|
Overall Experience
Rating:
4.0
The staff was professional and friendly. They explained the storage process well and asked if I had questions.
MARY R
|
First Impressions
Rating:
5.0
Nice trucks great staff
Juan H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Donnie W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Stacey L
|
First Impressions
Rating:
5.0
Good service
richard l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keith H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rafael V
|
Online Move In
Rating:
5.0
Thank you Jesus
Jewell D
|
Overall Experience
Rating:
5.0
THE STAFF IS VERY HELPFUL AND VERY RESPECTFUL
Debra N
|
Online Move In
Rating:
3.0
My experience at first was very bad. I called 3 days prior to our arrival for a storage unit at Tippecanoe and Baseline in San Bernardino. When I got there they did not have a unit reserved for me as I was told. I spent 15 minutes to reserve that unit but had to reserve another one and travel to D St and Rialto.
Penny M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clifton L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Christopher W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Joshua M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary W
|
First Impressions
Rating:
5.0
I used the storage for almost 2 years and I never had a problem with anything!!! I never had to worry about my things and when I was all moved out….the check out process was quick and painless!! Thank you for all you did to keep my thing safe while I was going through a hard time!!!! Mad love ❤️!!!
JAMIE W
|
Overall Experience
Rating:
5.0
I have rented my storage here in San Bernardino for about 7 or 8 years.with no problems and my stuff I feel is safe and looked out for. Thank You Ross MCFann space #2065.
ROSS M
|
First Impressions
Rating:
5.0
Overall satisfied with the unit
HEATHER D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dandre D
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Roy M
|
First Impressions
Rating:
5.0
N/A
RASAQ b
|
First Impressions
Rating:
5.0
I've done business with U-Haul for years. The staff members has always had the most professional skills.
Clifton L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Dora S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anjeanette O
|
First Impressions
Rating:
5.0
The workers were sweet and understanding... Will continue to do business with them and will recommend to others... Very clean and well kept
Tarry C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jevita W
|
Overall Experience
Rating:
5.0
All the workers including the general manager were nice and helpful.
Bertin M
|
Overall Experience
Rating:
5.0
N/A
Pete P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emilio R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katilyn J
|
Overall Experience
Rating:
5.0
Muchas gracias U Haul , rente por casi 2 años muchas gracias muy amables
Adriana R
|
Overall Experience
Rating:
5.0
I would Use their facility whenever I need a U-Haul great service
Eric S
|
Overall Experience
Rating:
3.0
Unbelievable prices People can barely pay rent for there homes and now we have to pay and arm and leg for a storage facility so even though they were friendly the prices sucked and you have to pay for your own lock after paying$100 for the unit So I give it a good rating it's not for the prices
Yolanda P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robin s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catheline J
|
First Impressions
Rating:
1.0
I will never ever recommend uhaul storage to anyone and will actively discourage anyone who asks.
Eugene O
|
Online Move In
Rating:
5.0
The facility was great your staff was great I think I'm going to like keeping my stuff there.
Henrietta c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa R
|
Overall Experience
Rating:
4.0
The people who helped me with my storage process were absolutely helpful. They went out of their way to make sure they the process was very smooth. I rate the service 9/10!
However, during my moving out process I saw a rat on the second floor. I asked if they had an issue with rats in the facility and the man said no. However, I saw a rat creeping around the storage. This made me anxious about my belongings staying in the storage. I’m so glad that my belongings were clean and did not have rats in it. The next morning, I proceeded to close the storage and do a move out. That same rat was there dead on the middle of the ground between storages 2140-2150 when I was removing the lock on my storage. Please beware of the sanitary conditions of this facility.
Idara U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alejandra P
|
First Impressions
Rating:
2.0
Wish this had a lift ramp not a place for people who have disabilities thank god someone was there to help me and my husband carry our belongings up to 2nd floor
Christina G
|
Online Move In
Rating:
5.0
Operation of keypads for access didn’t take much to figure out but it take some effort. Putting clear instructions somewhere in a email would have been helpful. Other than that great experience.
Mack T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
miguel P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danisha J
|
Online Move In
Rating:
5.0
This uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.
ROY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexis S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Anthony D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RESHONA B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MARLENE S
|
Overall Experience
Rating:
5.0
You guys always come through
RASHI D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
kia p
|
Overall Experience
Rating:
5.0
Thank you. Employees were always professional, polite, and helpful.
Joy D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jeanette R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonny M
|
Overall Experience
Rating:
1.0
Manager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.
Don T
|
Overall Experience
Rating:
5.0
Staff Jesus and Debbie and all the other staff were really good help I appreciate them alot
Lashondra N
|
Overall Experience
Rating:
4.0
Jesus was great tons of help finding a storage that worked for us. Very friendly
MICHAEL S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anthony f
|
First Impressions
Rating:
5.0
Customer service was great yesterday. Ty Nannia.
cindy r
|
First Impressions
Rating:
3.0
I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore
Courtesy and professional are the staff, which I like and friendly with respect is a plus for me
I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it
Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving Storage
Betty R
|
First Impressions
Rating:
5.0
I've used storage off and on for decades, this was the best storage places ever!
Arthur A
|
Overall Experience
Rating:
5.0
I will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.
eva h
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Billy A
|
Overall Experience
Rating:
1.0
There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it’s just sad that there’s so many homeless people hanging around
Laura U
|
First Impressions
Rating:
5.0
Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.
Maribel E
|
First Impressions
Rating:
5.0
The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuff
Marie G
|
First Impressions
Rating:
5.0
The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experience
roblynn a
|
Overall Experience
Rating:
5.0
N/A
Billy A
|
Overall Experience
Rating:
1.0
The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.
Alejandro S
|
First Impressions
Rating:
5.0
Everything was explained perfectly,definitely will rent again from location
Malika A
|
First Impressions
Rating:
5.0
...
Jennifer L
|
First Impressions
Rating:
5.0
Very good customer service
cutrenia s
|
First Impressions
Rating:
1.0
Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.
kyle b
|
Overall Experience
Rating:
5.0
I used the U Box containers and was very pleased as to the service I received from this location.
Robert M
|
Overall Experience
Rating:
5.0
Did uboxes, they brought to my home. cant complain.
Mohammed S
|
Overall Experience
Rating:
5.0
Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci
Michael M
|
Overall Experience
Rating:
5.0
Always a pleasure doing business with U-haul.
Abimbola M
|
Overall Experience
Rating:
5.0
Very helpful, thank you!
Denise K
|
Overall Experience
Rating:
5.0
The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.
Elaine P
|
Overall Experience
Rating:
3.0
First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles.
First day letter grade D, Second day A (I ordered two pods)
Bruce J
|
Overall Experience
Rating:
5.0
Excellent customer service!
Michelle S
|
Overall Experience
Rating:
4.0
Fare customer service
RAYMOND A
|
First Impressions
Rating:
5.0
Very kind and helpful
KeVonne S
|
First Impressions
Rating:
5.0
Jesus was more than nice.
cara b
|
Overall Experience
Rating:
3.0
Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow
TERRI J
|
Overall Experience
Rating:
5.0
I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.
Barbara R
|
Overall Experience
Rating:
1.0
It’s a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.
sean s
|
Overall Experience
Rating:
4.0
I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn’t possible due to the build
VANESSA S
|
Overall Experience
Rating:
5.0
The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf
DEBRA S
|
Overall Experience
Rating:
5.0
Very helpful and friendly
Stephen B
|
Overall Experience
Rating:
3.0
Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.
Terry J
|
Overall Experience
Rating:
5.0
The price was right.
Russell F
|
Overall Experience
Rating:
5.0
Steven was outstanding. Great customer service. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations
Ebony W
|
Reservation
Rating:
3.0
fine
Francesco P
|
Overall Experience
Rating:
5.0
Did not go inside the facility! All business was by phone!
Julia M
|
Overall Experience
Rating:
4.0
The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Thank you.
TONY F
|
Overall Experience
Rating:
3.0
The rates changed on me three time during my rental $5.00 a month more each time
GLORIA F
|
Overall Experience
Rating:
5.0
Staff are very helpful and friendly!
Sally B
|
Overall Experience
Rating:
5.0
I had a great experience with this U-Haul facility. I would recommend it to friends. The storage locker itself (1065, in the climate controlled section) wasn't lit at all, but I got by with a flashlig