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lewis n | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Gilbert
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Far superior to other storage companies I have dealt with
Russell K | First ImpressionsThe exit gate is horrible. 25+ swipes to get the gate to open if at all. Had to get new cards multiple times because of this issue. Brought yhis up several times and the issue was never resolved. Too bad. Very nice storage facility otherwise.
Greg N | Overall ExperienceOnly issue is how much they charge and how if you are out prior to the whole month they don't refund you they keep the money.
MELISSA M | Overall ExperienceChristina was a great help explaining all of my options
Les A | First ImpressionsThanks Christina. You were very helpful and professional!!
TODD C | First ImpressionsThe U - HAUL storage facility was close by and the access hours were great for me and my business. I would highly recommend this location. The office staff were great to work with.
Robert E | Overall ExperienceChristina couldn't have been more kind, helpful, and accommodating! This was my very first time with a storage unit and she was extremely helpful and comforting. She made a stressful situation into a bearable and even enjoyable experience. My only frustration was not being able to return the 15' truck that I drove 3,600 miles at the same place as my storage unit, so I had to go to another U-Haul location to return the truck. It would have been nice to be able to return truck to same location as reserved storage location but they said the lot was full. Thanks
Sasha W | First ImpressionsChristine & Ben are great managers and easy to work with. The facility is clean and well maintained. However Uhaul raised their rates at least once a year. Not a few dollars but like 10 or more. It has become completely unaffordable. I am getting out ASAP
Kare H | Overall ExperienceChristina Smith and her staff were always friendly and willing to help out with anything we needed help with. We did not deal with her husband but rare and he was always nice and friendly as well.
Glen P | Overall ExperienceI'm very happy with my U-Haul experience. Everyone was super helpful, kind and knowledgeable. I highly recommend!!
JAMES K | Overall ExperienceThe staff at this location was super friendly and helpful always.
Lance W | Overall ExperienceOur little startup church was one of the original customers to move in to StorageOne over 15 years ago. We loved StorageOne and the owner and we had an excellent relationship for our first few years onsite. Then Uhaul took over and regularly moved the in-residence operators in and out, raised prices over time from $79 month to almost $249 a month while not using new revenues to invest in or upgrade entry doors, streets and gates, or paint, or hallway lighting over many many years. Horrible business model to forceout/overprice/take advantage of legacy founding customers who helped pay for the place while not investing back into the facility and not providing service excellence. I hated to leave but was forced out by people who do not care about their customers, only focused on the bottom line business. My advice to the owner is - (1) hire great people who understand and can implement and maintain focus on the customer experience and (2) upgrade the facility with new lighting and new technologies and (3) level set prices to market comparison and competitors who are invested in numbers 1 and 2 ahead of you.
Randall A | Overall ExperienceThank you for being great to work with for moving and storage.
Yvonne P | Overall ExperienceChristina and Ben are amazing kind and understanding they worked with us to get our stuff moved out of facility after my husbands dad passing they even gave us snacks as we are all diabetic unit was very nice and clean upon move in and facility was all clean on site and in office as well highly recommend this facility
Lori H | Overall ExperienceStaff was very professional place was maintained clean and overall I enjoyed the experience
Darren L | Overall ExperienceI have stored my items at the Gilbert road in Gilber AZ fot 6 years. the service has been very Good! Darryl Roberson
Darryl R | Overall ExperienceExcellent sevice !
Michael T | First ImpressionsThe cost was constantly going up for the unit.
Yvonne E | Overall ExperienceVery welcoming, friendly and helpful!!
CARL D | First ImpressionsHad our things there for over 2 years whiled we traveled. Facility and our unit was clean, climate controlled, no dirt or dust,no bugs or critters. Staff great, friendly, very accommodating. Thank you
Debra W | Overall ExperienceChristina rocks! Super patient as I was chaotic with my current move! The fixed and smoothed everything over for me and made the entire process stress-free! She's definitely an asset to this organization!
Stacy C | First ImpressionsClean facility. Staff always helpful.
Richard G | Overall ExperienceFriendly staff, easy to contact and communicate with, good attitudes. Definitely would use again if needed.
Pamela E | Overall ExperienceMy experience with U-Haul in Gilbert was absolutely first rate. Storing valuables in summer weather in AZ can be a challenge. The fact that the units were climate controlled and very clean was what drew me to this facility. My belongings stayed safe and protected from heat damage for over two years during the pandemic and record summer heat. Christina Smith always provided expert support and a friendly attitude every time I dealt with her. I have nothing but positive memories of this relationship. Thank you Christina. Bill Sunday Jr.
Bill S | Overall ExperienceChristina went well above and beyond to help us get the right unit rented as we had to get our stuff off the truck and to get out of the heat she is awesome and caring and smiled the whole time and was concerned for our needs and the unit is clean and ready for use
Lori H | First ImpressionsYou guys were absolutely amazing. The amount of compassion and understanding by all employees was the best part. There were a few times that I fell on hard times and money was next to non existent. The fact that you guys worked with me and understood that life happens was over and above. Thank you so much. I appreciate you guys more than you know!
Juanita S | Overall ExperienceVery good
Kandy A | First ImpressionsChristine, her husband and her staff were amazing. Soooo accommodating in our move and very helpful. They really focus on customer service and we have never experienced a storage facility as good as this u haul was. We would highly recommend this UHaul facility.
Ann S | Overall ExperienceMay 30: I notified Ben in person that I have moved out of the storage unit, removed my lock, returned the gate key & would like to close my account. Ben said he would send me an email re: account closure after his walkaround to confirm I moved out. Never received email of account closure. June 5: I received an email that payment had not been received for the storage unit and I would be charged a late fee. Assumed Ben had not completed requested actions. I called the office & spoke with Chelsea (?) who fixed the issue once I explained the situation. In the future, check-out should be done upon request to avoid late fees & account charges in error.
CYNTHIA M | Overall ExperienceThe manager failed to inspect my unit within the 30 minute time frame he said he would on May 29. Two days later he still had not completed this and left on his honeymoon. The result of this was my being charged for an additional month. The temporary manager basically told me that it wasn’t her problem and I would be refunded in 7-10 days. I had budgeted this money for a plane ticket for my son. This caused a huge problem for my family!!
Lois H | Overall ExperienceThis location went above and beyond to help in a time of need. That is great customer service! Thank you for your kindness. I will forever refer anyone who needs storage in chandler/gilbert to you. Your location is always clean and maintained. Your rates are great also. Thank you again!
Tara B | Overall ExperienceGreat storage experience
Yvonne J | Overall ExperienceThank you. Everything has been great so far.
Kelly B | First ImpressionsNeed to put the repairs in for things like the push button access code display panel.
Kenneth H | First ImpressionsManagers were lovely
Jordan W | Overall ExperienceGreat service and facilities!
Colby R | Overall ExperienceThe Management and staff of this facility is the best I have had the pleasure to interact with at any U-Haul facility I have ever used. Great job 👍
Eric K | Overall ExperienceI was not giving information about how to turn the truck in I was offer another day never told I was going to charge for it misled the whole time
DWAYNE B | First ImpressionsVery good experience. Thank you
rebecca h | Overall ExperienceThe manager was amazing & thanks again
Kiera B | First ImpressionsI paid for a full month, even though I only needed a couple of days. Would prefer a rate adjustment
Karen R | Overall ExperienceOnly used for short term, but no problems. Clean facility's nice operation, liked controlled environment. Used before and liked it then😁😁😁😁😁😁😁😀😀😀😀😀😀😀😉😉😉😉😉😉.
William W | Overall ExperienceEasy online move in, unit was as described clean and ready to move in. Also the building was clean and well kept.
Salvatore R | Online Move InManagement was terrific!
Michelle C | Overall ExperienceThe gentleman who helped us was so friendly. The manager was so knowledgeable and very nice.
Sandy M | First ImpressionsSecond time with you guys and it was wonderful like the last time. Super clean.
lisa m | Overall ExperienceTo question one. The hallways are well lit. For in side the locker was below average.
Christopher S | Overall ExperienceThe facility was immaculate and the owner Christina was extremely helpful. She helped me over the phone and in person. Thank you!
Monika B | Overall ExperienceVery clean property. Well managed. ... one item of concern - securing the door in building A (East). It’s much better, but the door continues to concern me. A good tug pops the door open without using an access card or code, but it’s not as bad since new management took over. All the other entryways are tightly secure for building A. . Some work was done to secure this entrance, but in my opinion these doors need replaced due to the abuse by tenants over the years. First time ever - 5pm Building A-SE Elevator stopped working with me in it. Doors wouldn’t open immediately after pushing buttons, but they did eventually open. I used the other elevator with the uneven platform entry point. I bring this up because the moving cart hits the unevenness of the entryway causing loaded carts to be jostled around every time. It would be nice if the cart could roll in easily. Overall I still give the newest unit a 4/5. Over 10 years a 4.5/5. Great facility!
Chris P | First ImpressionsBen is awesome. Highly recommended.
John S | Overall ExperienceVery pleasant people
Saige B | Overall ExperienceEverything about this facility is top-notch. Extremely clean and well maintained. On-site staff are very professional and helpful. It such a breath of fresh air to see this kind of customer service these days. Please, U-Haul, reward this and keep it up!
Michael B | Overall ExperienceChristina was wonderful to work with!
TAYLOR K | Overall ExperienceThe staff were always accommodating and very friendly. The storage area always clean and very comfortably climate controlled. Best I've ever experienced. Will definitely recommend.
Karen G | Overall ExperienceThank you for the years of storage. It really took a lot of stress away having my valuable locked up and safe!
Mickey D | Overall ExperienceBenjamin was very helpful! The facility was clean and felt safe at all hours. I would come back if we were in need of a storage unit again in the future.
Cisalee U | Overall ExperienceStaff and facilities were good but unfortunately online systems were poor. Autopay doesn't appear to work on website and management never responds to emails. Never got a response to my question regarding my fuel after returning a rental vehicle. It stated a staff member would contact me. I drove a truck a mile and was charged 15 dollars for gas.
Michael H | Overall Experiencegreat storage unit
KEITH W | Overall ExperienceAwesome experience just became too expensive.
Bess K | Overall ExperienceWorst experience and lord of miss communication and disorganization
brittany r | First ImpressionsGreat experience!
Theresa S | Overall ExperienceAlways great service!
Marco G | First ImpressionsStar was friendly, and my unit was very conveniently located.
Marquell S | Overall ExperienceGreat staff. Excellent service. Just wish they serviced the one near my home. Hard to find help with excellent work ethics. Thank you
Adriana C | Overall ExperienceWe stored at this uhaul location for many years and never had any problem what so ever!! I would definitely recommend them for all aspects, (price, services, cleanliness, security, etc.).
Lisa H | Overall ExperienceThanks very for for the years 7 u provide for me . Really appreciate it . .yours truly Lou barrera
Louis B | Overall ExperienceI have been with this particular Uhaul for around 3-3.5 years. I have been there through the raises in storage rent. I lost my key and couldn’t find it. I spoke over the phone with a kind young man and he assured me that they could help. I drive down there and the two men on the office inform me that he (the young man I spoke to on the phone) was incorrect. They don’t have anyway to help me and I would have to hire a locksmith. I asked why other uhauls could assist, but this one can’t. One of the men said that the manager is the only one that can make exceptions. The manager was right there and heard what we were discussing. He said no, I needed to hire a locksmith. I got my stuff out of there as soon as possible. Being able to locate a spare key after moving. I would not recommend this facility based on the lack of care for customers. I wasn’t in such a hurry to get things out of the unit until this situation.
Riksta D | Overall ExperienceFriendly and helpful staff. Thank you
Melissa R | First ImpressionsGreat place!
Janet W | Overall ExperienceWe just no longer needed the unit.
Beth O | Overall ExperienceExcellent customer service with everyone at this location!
Thomas S | Overall ExperienceStaff member was coughing/not wearing a mask but very friendly.
Ebony G | First ImpressionsUhaul is always there for me when I need them
Joseph C | First ImpressionsThe office was understaffed and the only e.ployee that was there was new and clearly not trained enough to be running it himself.
Bruce S | Online Move InKelly was very friendly and easy to talk to, explained all the details offered extras and made me feel at ease Thank you very much.
Felix C | First ImpressionsVery helpful, friendly, and courteous. It came in handy relocating here from Florida. Thank you
David A | First ImpressionsNever had to worry about my belongings! Would definitely return to this site if I ever need to store items again!
Tonja J | Overall ExperienceBoth places were helpful and knowledgeable. Doug and Kelly Mathis were friendly, helpful, personable. Really enjoy working with them and confident our stuff will be secure.
Debra W | First ImpressionsErin was so helpful and accommodating!!
Holly P | First ImpressionsWanted a 2nd unit where I already had a unit, but none were available :-(
Elizabeth D | Online Move InThis u haul was wonderful from day one. Helpful, friendly, and very professional. I would recommend this site to anyone needing a storage solution. Thank you Kelly and staff!
Catherine L | Overall ExperienceThe staff here is so friendly and helpful! They made sure I had all the moving supplies I needed as even helped load them in my vehicle! Thanks again!
Adam A | Overall ExperienceThere was one female staff kinda raised her voice at me when I needed some inquiry about a dolly and a box at the front disk. It’s maybe she doesn’t know that I am one of the renters renting the place but when she finds out. Her voice and her attitude change in a different tone. I hope next time wether your a customer or not. Try to smile and be nice to others. But overall I gave a 4.5 star for all the services I got.
Ronnie G | Overall ExperienceLike visiting family
Judith S | First ImpressionsHad a tiny little glitch with reserving a storage unit but the managers went above and beyond to turning the negative experience a great one. Thank you so much.
Katrina V | Online Move InHad to pay for a month, while unit not in use. Bull, thats all I have to say bout u haul
William H | Overall ExperienceThis location is clean and well maintained.
Ken M | Overall ExperienceEasy, well priced, friendly staff, convenient location and access.
Gena H | Overall ExperienceThe staff at this location is always so nice and friendly.
Glen P | First ImpressionsSimple contract, clean storage unit, very clean facility, good knowledgeable employees.
Daniel A | Overall ExperienceI am happy with the facility & staff, but do not understand why I had to start my move in on Aug 16th. When I made a reservation in July I put Aug 19 as my move in date. On Monday the 16th I received an email stating if I did not start paying and move in right then I would not have a storage unit. I paid for 3 days of storage while I traveled to AZ. Also, I was charged for the “free” lock. Kinda shady if you ask me, So my free month of storage is 3 days shorter,
Fred C | First ImpressionsAbsolutely loved the managers there. I was in the store with a lot of people at once and everyone was having a good time. I live 40 minutes from this store but when I need storage or UHAUL I will only use this store. Great place!
Joseph S | Overall ExperienceEveryone we worked with was fantastic! We had to coordinate a storage unit and U-Box. They helped us with our move tremendously. Can’t thank them enough!
Daniel M | Overall ExperienceThank you for the patience, kindness and all the help!!!!
Meredith H | First ImpressionsIf I lived closer, I would still be renting from Gilbert U-Haul. So appreciative of their kindness, professionalism.
Cheryl P | Overall ExperienceThe owners/staff are terrific. They are friendly and helpful. I would definitely use this facility again!
Laura B | Overall ExperienceWe have used this facility for the past 6 or 7 years to store our furniture for the summer. We would have continued to use it had we not moved our possessions into our permanent Arizona home.
Joe A | Overall ExperienceOur unit was too small for what we needed so never got to store anything there, but the staff was great in assisting us with our issue.
Michael C | Overall ExperienceAn overall good experience at this location.
Patricia M | Overall ExperienceMrs Kelly and her husband were very friendly, very helpful and made my day a positive one at a very stressful time. Thank you so much for going the extra mile. It was highly appreciated.
Diane L | First ImpressionsFacilty is very secure!
Trevor P | Overall ExperienceGreat costumer service all staff is friendly and knowledgeable it makes moving that much easier I’ve been using this particular U-Haul storage for years it’s like the extra garage I don’t have at home.I highly recommend them to everyone.
Monique A | First ImpressionsI recently moved into the area and this facility even though a little bit more expensive is very convenient and it works for what I need. As I downsize and go through my belongings I will be looking for a smaller unit as time goes by but it is very cool that this storage facility is so close by I can utilize the storage so much better than the one I had what is farther away
Michael S | First ImpressionsThe staff is EXTREMELY helpful and friendly. This facility is very clean well kept. The owners were very helpful and had no problem answering any questions I had
Kevin R | First ImpressionsOffice employee were great and friendly the storage unit were clean the hours of service was excellent for me,
Charlie R | Overall ExperienceAbsolute world class service. I’m so happy I chose this location for my storage needs!
Loren T | First ImpressionsGave me a reservation for a storage unit that was already occupied by someone else then told me they couldn’t do anything to help. Manager had poor customer service! Would not recommend this place to anyone.
frank g | First ImpressionsGreat customer service
Dennis R | Overall ExperienceGreat place to rent!!!!!
Norman D | First ImpressionsThe whole process was easy and convenient!
Angelo M | Overall ExperienceThis is a great clean facility. The staff is awesome.
Jason B | Overall ExperienceI would definitely use this facility again
Teague F | Overall ExperienceEasy to rent office staff was great
Charlie R | First ImpressionsStaff was wonderful. When we arrived we discovered the storage garage we'd selected was going to be too small so they substituted a larger one quickly with no issues.
Cindy S | First ImpressionsI'm early in the process, but am very favorably impressed.
Bill S | First ImpressionsVery friendly, helpful, attentive, made the process very easy. If I were to recommend to a friend, I would recommend they cover everything of importance. My things were there for several months and everything had a thin layer of black dust over it. I never used a storage facility before so this may be normal for an outside unit.
Liz B | Overall ExperienceSuper friendly staff. There was a tech issue with my contract where it wouldn't print and the owners came in right away to help. Awesome service! :)
Carin S | First ImpressionsToo easy. Would recommend and nice price
Tanner H | First ImpressionsLove the previous owner and staff. Always friendly and helpful. Problem came when I went to move out. Gave a 30 day notice and it was never recorded in my account like I asked so new ownership was not aware. Not my problem!!
Amy R | Overall ExperienceThe new management is great, friendly and helpful
Joe F | First ImpressionsThank you for having a CLEAN storage. Very friendly staff too!
MIKE L | Overall ExperienceAll went well with no problems. Thank you.
Steve P | Overall Experiencela verdad yo estoy muy contenta con el servicio de la compañía de U-Haul Muy atentos y amables
Adriana L | First ImpressionsVery clean and secure facility in a great location
Teague F | First ImpressionsWe used this storage location for two years. Our personal belongings were kept perfectly and never had any issues with security or any of the staff. They were always so helpful and the biggest compliment I can give is the cookies in the lobby are amazing 🤩
John E | Overall ExperienceThe staff go above and beyond to assist their customers. I highly recommend using their services.
Chad B | Overall ExperienceThe process was easy, and the staff was friendly and very helpful.
Angelo M | First ImpressionsAccess cards are kind of a p.i.t.a. Would prefer keypad or iPhone access
Eric J | First ImpressionsI have been a u-haul storage customer for about 4 years now.This place is the coolest place to put your stuff.Office people are very understanding about your needs and wants. They are very nice too even the owner he is very funny.
Kimberly P | First ImpressionsTodd was awesome at check in. He was friendly, efficient and helpful.
Mike R | First ImpressionsOverall, good experience but did note a few building issues that needed addressed, Motion sensor inside the building where my unit did not seem to sense movement until almost to the elevator and shut off very quickly and door to get in that building was faults at times.
Paula O | Overall ExperienceA garbage can near the entrance would have been nice but other then that it was great!
Jonathan L | Overall ExperienceWe were threatened by the on-site manager who ran out into the parking lot claiming we were looking into his window when all we were doing was returning to our car after we secured a unit from the employee inside. I guess he doesn’t even work there according to the employee. Guy who threatened us seemed paranoid or on drugs as we definitely were not looking in his windows , we had no clue it was even a residence! I almost cancelled even keeping the unit because of his physical appearance and threats. Not someone I would have represent your company but then again he doesn’t even work there at that facility. What a liability and hopefully all this is considered if the choice to keep such a person as an employee.
James G | First ImpressionsVery nice and clean facility. Great prices and nice, wide driveways to drive our 26’ truck through.
Theresa S | First ImpressionsThe staff and facilities at UHaul Storage on S Gilbert Rd were great! I spoke with Todd over the phone, and also, he was my in-person assistant. He was super helpful and professional. I could not have had a better experience with Todd and the staff. I felt informed and equipped with all the tools and information to maintain my climate controlled storage unit, and the facility was very clean and accessible
Stephen W | First ImpressionsTHE BEST OF CLASS. I HAVE BEEN TO 3 DIFFERENT LOCATIONS IN THE LAST MONTH, AND NONE OF THEM ARE AS GOOD AS YOUR LOCATION. NONE. UHAUL SHOULD HIRE MORE PEOPLE WITH GOOD PEOPLE SKILLS.
Liz M | Overall ExperienceBuilding doors, locks could be better maintained .the motion sensors needs to be adjusted the time needs to be longer.there are few little things that need some attention
EDWARD S | Overall ExperienceThank you for a good storage experience.
Malikah S | Overall ExperienceBest staff, great customer service.👍
Norma E | Overall ExperienceThe staff was great. The facility was great. Would not recommend Uhaul because my online account showed $0 due a day or two before the payment date. I thought this was my free 1 month. Then they sent me a letter saying my payment was late and charged me for a late fee. Also they will let you reserve a truck online and charge you for it, even if the truck is not available. As soon as you pay online they will call and switch you to another truck and location. Very shady.
Colton N | Overall ExperienceThe people here were great! I will be using them and recommending them for anyone who needs storage.
Bradley L | Overall ExperienceMy reservations had been cancelled, due to the order .But Shawn was able to accommodate us with what we needed. AND being from out of state WITH a truck load...THAT was helpful!!!! Thanks Shawn!!!
Alfonso R | First ImpressionsI have never rented a facility that was better staffed and helpful. Would recommend this facility to anyone!
MARGARET B | Overall ExperienceKeep up the great work! :-)
TERRY F | Overall ExperienceStaff was always friendly and helpful. Storage and grounds always clean.
Caren K | Overall ExperienceYou all R O C K...! Keep up the good work, G R 8 job...!
TERRY F | First ImpressionsSuper friendly and helpful staff. The staff were always there to help if needed with any billing or general questions.
Juanita E | Overall ExperienceIn preparing to travel 1,500 miles to get most of my possessions out of storage, I was told on the phone any excess stuff could be placed in their dumpster for a $40. When i was ready to take advantage of that service, the manager said i could not put stuff in their dumpster nor was he interested in trying to help me solve my problem as I needed to start driving across the country. Very poor customer service by the manager. I emailed the owner, Shawn, and he resolved my problem. The drive home was ruined as I was six hours behind schedule. Owner was great. Manager was not helpful at all. I was told the dumpster was an option. Every decision I made was based on that. The manager told me it wasn't an option and he didnt care that I was told it was. He said, "I'm sorry, I can't do anything for you." My stuff was stored there for 21 months at $130 a month. I deserved better from him.
Robert M | Overall ExperienceFacilities felt safe and kept my belongings safe for over a year. The staff were very friendly.
GREGORY W | Overall ExperienceAll my belongings were safe in a climate controlled setting ! That was a plus!!rates were reasonable, access , security all A plus! Thank you for everything!
Darla S | Overall ExperienceAlways clean and cool in the storage area. Staff friendly and helpful. I would use this facility again.
Darlene r | Overall ExperienceI felt with the assistant manager and he was Awesome! What was a super stressful day he made it so easy and gave me options that fit my needs. I drove 3 hrs to help my son on an emergency situation and I was afraid something would go wrong with the rental process and delay us. However this location is amazing. will definitely refer to this location.
Tammy M | First ImpressionsShawn and his U-Haul team are highly professional and always helpful. Thank you for an outstanding experience.
James S | Overall ExperienceShawn was very helpful. I wanted storage on ground floor and he made it happen. We are former tenants so our info pulled up in the system and he got us checked in and on our way quickly. Much appreciated!!
Elizabeth P | First ImpressionsFriendly service and clean, well maintained units
Laura D | First ImpressionsThe staff was friendly and very helpful.
Rosalie M | Overall ExperienceThis location has the most friendly staff and alway quick to help with questions or service. Great to be treated like you really are important to them as a customer. Thank you!
David B | Online Move InI inadvertently put 2 locks on my storage unit. I received a call from an employee at this facility telling me I needed to remove one of the locks. I asked why and he explained the 2nd lock position was for them to use to lock me out if I did not pay my bill. I said I would remove it as soon as I could. He called back the next day telling me I needed to remove the lock. I told them was no urgency as the bill was not due for weeks and hung up. He called me again the next day and told me if I did not remove the lock by Monday he was going to cut the 2nd lock off and charge me $30 for the lock removal. This was weeks before the end of the month. It was his behavior that led to my decision to move my storage to another facility.
Ray L | Overall ExperienceThey are a great crew! If in need a storage unit again I know I will go back to them.
Jeremey M | Overall ExperienceStaff in Gilbert went above and beyond. They helped me by lending me a padlock as I was tight on funds and just drove all night. I can't say enough good things about them. Thank you.
Wesley J | Overall ExperienceThe manager and staff ,are extremely Helpful Everytime I go to my Storage. Supper nice and ez going people . The site is always in top shelf condishion. I would recommend the WF/Gilbert Location to anyone needing storage space. Grate gate access hours .with the ability To be 24 hrs access.if customer asked.
Jason H | Overall ExperienceStaff and owner were extremely helpful and polite ! Very friendly and professional !
Leah P | Overall ExperienceMy reservation was for the 1st of march and I was delayed till the 3rd of march. When I arrived, my reservation had been canceled. No notification or phone call to ask if I was still coming. Nothing!!! Fortunately, they were able to find me another unit. I was also not told that my truck and transport could not be dropped off at that location. Poor communications. Need better customer service.
Greg N | First ImpressionsShawn and his staff are excellent.
richard g | Overall ExperienceShawn's customer service is excellent, he and his staff are always friendly, helpful and tried to be accommodating as possible. It was a pleasure to work with them.
yvonne r | Overall ExperienceMost well run, friendly and professional UHaul I have ever experienced. Great team, wish all locations were like this one.
Randy C | Overall ExperienceVery pleasant experience every time we had interaction with the staff & owners. Layout of the facility was very good for access and exiting.
charles m | Overall ExperienceOutstanding
Erik C | First ImpressionsVery nice facility. Great help from the staff
Randolph A | First ImpressionsKnowledgeable help
Victor C | First ImpressionsGreat facility! It was very clean, well lighted, and the staff were very professional and friendly.
David W | Overall ExperienceYou guys are all awesome!
Mark K | Overall ExperienceGreat staff and always very friendly and helpful.
STEWART W | Overall ExperienceNice, helpful, and clear!
William C | First ImpressionsGreat customer service
Mark K | First ImpressionsNot sure who dropped the ball but when I arrived my reservation was not in his system but the manager did everything he needed to do to get me a unit
Joseph C | First ImpressionsGood customer services
Thomas P | Overall ExperienceI’ve helped multiple families in transition with storage units and have always appreciated the professional and competent environment of this uhaul facility. Thankyou for the excellent service.
David R | Overall ExperienceThis location is very well managed and run. They go above and beyond to assist in any way they can and have been great to deal with over several years.
Michael J | Overall ExperienceStaff very accommodating and helpful. Facility is EXCELLENT. Won't hesitate to utilize again when the need arises.
Keith M | Overall ExperienceOffered me a good deal and the drive up facility is very convenient for me.
Steve P | First ImpressionsN/A
Michelle B | Overall ExperienceGreat storage facility. Is always maintained and clean. The staff is polite and helpful and I always felt my stored belongings were safe and secure.
RON M | Overall ExperienceThanks for all your help with my needs
MIKE B | Overall ExperienceTodd is a fantastic guy- utmost professional and very personable. Made the boring process fun and interesting.
Alex B | First ImpressionsGreat customer service. Friendly and helpful. Store and grounds very clean.
Tammy G | Overall ExperienceRodney and staff at the Hayden/scottsdale store were wonderful! Very responsive, friendly helpful, got me the best deal for what I needed and made the process very easy and stress free.
Cathy R | First ImpressionsOur experience was very easy and pleasant!
Evangela F | First ImpressionsExcellent customer service.
Thomas P | First ImpressionsShawn and his team are the best! Always love interacting with. Todd, Anne and Nathan!
Mickey C | Overall ExperienceAnna, Robert, and Shawn really know how to run a tight, but fun, facility. Helpful in every way imaginable. Personable and first class service! Thank You. Jim S in Chandler
James S | First ImpressionsVery helpful staff. Organized and clean. Appears that owners and employees take pride in their workplace.
James S | First ImpressionsThis storage location has been absolutely amazing. They have been understanding, accommodating, and very patient to myself a single mother of two girls.
ANGELIKA A | First ImpressionsEasy friendly clean
Sheri W | First ImpressionsN/A
Savitra L | Overall ExperienceVery helpful!
Keyur P | First ImpressionsAwesome service and very friendly staff.
Chinasa O | Overall ExperienceFantastic Facility and Staff.
Todd W | Overall ExperienceVery friendly , Very Helpful
Kevin C | First ImpressionsHelpful. Everything worked out well.
Andrea W | Overall ExperienceThe staff at the Uhual Gilbert location was extremely helpful and always attentive. The location was secure and safe i was confident in keeping my valuables stored there.
GERRY P | Overall ExperienceThank you!!
WILLIAM W | Overall ExperienceWas good for our needs for the month. Suggest showing the unit before renting.
Lisa B | Overall ExperienceGreat service!
Mallory L | Overall ExperienceVery helpful in helping me select just the right size of storage unit. Extremely helpful in giving me the variety of options to better make my move easier. Thanks
Jonathon H | First ImpressionsGreat rental experience
Kelly C | Overall ExperienceStaff was easy to work with and courteous.
Scott J | Overall ExperienceThis is a well organized top notch run storage location that I would highly recommend to anyone who is looking for a storage location.
robert d | Overall ExperienceWould like a more flexible schedule non traditional hours.
Mauricio O | Overall ExperienceFriendly staff, great customer service, very clean facility
Pamela K | First ImpressionsEveryone was friendly and accommodating.
Lindsay B | First ImpressionsEveryone we worked with was wonderful! I wouldn't change a thing! I loved the service, attention to detail, and friendliness. Thank you!
Danielle R | First ImpressionsMy experience was excellent.
Frank Z | First ImpressionsGave answers to every question I had and was very clear on everything.
Jacob W | First ImpressionsGreat service.
Yesenia M | First ImpressionsTodd did a great job of checking me in. He was very helpful, knowledgeable and friendly. He answered all of my concerns and got me as close to the elevator as possible. Great job, Todd! Joe
Joe A | First ImpressionsVery friendly and knowledgeable about products.
Gail D | First ImpressionsGreat value for the money. The security is top notch and the free availability of carts is great for both moving in and moving out.
Diane P | Overall ExperienceGreat service
Daphne F | Overall ExperienceTodd did a through job. I highly recommend going to that location for any storage or moving needs
Peter C | Overall ExperienceVery helpful
glen h | First ImpressionsThe Staff here are Fantastic. The Facility is very well maintained and I'll be coming here again.
jerry C | First ImpressionsThe staff was friendly and easy to work with.
don p | Overall Experienceno complaints here. thanks guys, I appreciate all of your service..
Barry J | Overall ExperienceTodd was very friendly, courteous, knowledgeable and helpful. Very happy and pleased.
Cindy P | First ImpressionsKristan and Taylor did a great job checking me in and explaining UHAUL policy regarding the rental of my storage space. The asst. jgr. Todd walked me to my space, opened it and them helped me lock it.
Mickey C | First ImpressionsEveryone was very professional and friendly
jodee t | Overall ExperienceEveryone is very friendly and professional
jodee t | First Impressions👍🏻
terry f | Overall ExperienceThird time I've rented a unit at this facility, and I have never been disappointed. Last time was the best yet. The onsite managers Shawn and Tina got to know me personally, and were always friendly.
Paul D | Overall ExperienceStaff was always very nice and helpful.
Valerie A | Overall ExperienceStaff very helpful, friendly, patient and understanding. I was VERY pleased to do business with this facility. I would definitely recommend it to anyone. Thank you very much for the Peace of Mind.
Linda E | Overall ExperienceMy overall move from NY to AZ was a hot mess....until arriving this location! Tanner went above and beyond to make sure that not only my previous issues were resolved, but that I left with a smile! :)
CHRISTINA M | ReservationI rented the unit on Aug. 18, 2018. I removed my furniture on Nov.25, 2018. I was told I will receive a retro refund. This is unethical U-Haul is keeping just about 3 weeks of pay from me.
SANDRA B | Overall ExperienceTanner was very kind and helpful. He went above and beyond to help me finish up a very intolerable experience with Uhaul. Thank you Tanner and team!! Myra Bennett
Myra B | ReservationManager was patient and respectful. The staff was attentive and friendly. This is a very well run facility. Nice convenient spot near CGCC. Mostly indoor storage with available carts and easy access.
Paul W | Overall ExperienceJust a great person that runs and owns this facility. Would highly recommend!
tammy C | Overall ExperienceIt was a good experience
Diane G | Overall ExperienceThank you! If I ever need to store some things I will use your facility again. I appreciate the friendly staff.:-)
VIRGINIA L | Overall ExperienceYou and your staff was super friendly and helpful.Would refer all my friends and family to use your facility.Thank you
michael g | Overall ExperienceEveryone here was awesome. Highly recommended for Storage.
Todd W | Overall ExperienceI really appreciate the way everyone made everything so easy for me and also on my day of canceling the worker that help me win beyond with her job entails I’m sure and I just want to say thank you!!!
latry h | Overall ExperienceGreat.
Joseph C | Overall ExperienceShawn and his team are awesome! Thank you!
Kevin H | Overall ExperienceI had a great experience here. The staff were exceptionally friendly and helpful. The storage unit was climate3controlled and clean.
Zane A | Overall ExperienceShawn and team did a fantastic job helping me out with my storage needs. I would highly recommend this facility to anyone who needs to store their home goods for any length of time! Thanks!
KEATON A | Overall Experienceit very well fit the purpose at the time but I do think , and will tell any the same , that the rate increases were excessive especially for renters already renting.
PHILIP T | Overall ExperienceThe staff, as well as the owners, were friendly and very helpful. They also seemed interested in my story as to why I was there and provided kind words which were important at a stressful time.
terry r | Overall ExperiencePerfect staging before move in
darren t | Overall ExperienceIt was a pleasure doing business with U-Haul Storage. The office staff members are personable and helpful. All of the equiptment and the facility itself are well maintained.
angel f | Overall ExperienceWould expect facility to be full service to drop trailer
darren t | ReservationTop rated customer service! Staff was amazing!
Alicja W | Overall ExperienceLarissa was always very friendly and helpful every time we visited the office.
gary b | Overall ExperienceNone
larry m | Overall ExperienceAbsolutely amazing and super helpful.
Rebecca M | Overall ExperienceTodd and Shawn were absolutely fantastic!!! They were extremely patient, kind, helpful, generous with their services and informative! I would highly recommend this site and the team!!
Linda E | ReservationIt was easy and fast, guys in office were great !! Thank you
Rebecca C | ReservationThe manager and employeese were super friendly and helpful every time I dealt with them. The whole storage facility was secure, clean and well maintained.
Mike O | Overall ExperienceGreat service and access
roy o | Overall ExperienceManager/Owner was very helpful and easy to work with. Facility was spotless.
David M | Overall ExperienceThe owner and staff were very friendly and funny. Had a great time sharing some stories, they give me some hints on the local area and took great care of us.
James M | Overall ExperienceHighly recommended, team in office is helpful and great to work with. No complaints!
Kimberly P | Overall ExperienceGreat team in the office! Helpful and the units qnd property were clean and well maintained.
Kimberly P | Overall ExperienceI've been using this facility since 2013 and have always found it to provide excellent service.
MIRIAM C | Overall Experienceshawn was very helpful and friendly and made sure that i had everything i needed even water to keep hydrated while unloading my rental truck.
Justin M | ReservationThis facility is so well run. The gentleman that are there are responsive, engaging, & courteous. They were appropriately staffed, as I rarely had to wait. I will use them again 100%.
Morgan H | Overall ExperienceFrom the very 1st day I walked into U-Haul in Gilbert I was treated with much respect. They answered any questions I had. Upon moving out I was going through so much. But you guys were AMAZING!!!!
RITA C | Overall ExperienceGreat people to do business with
Carol C | Overall ExperienceAfter I moved out I was getting emails saying I owed rent and I would be charged for being late. Well, since I moved out the day it was due, I owe nothing. But, email stated otherwise. stressful time.
JOANNA H | Overall ExperienceSean was very friendly and took care of us excellently.
Duane C | Overall ExperienceI leased a storage unit at Gilbert AZ U-Haul for over 6 years. Shawn and Tina Jaggers could not have been more accommodating. They were always professional, cooperative, and willing to assist. Thanks.
MARK M | Overall ExperienceStaff are extremely pleasant and helpful.
Jennifer P | Overall ExperienceI only needed storage for a short time, but the process was simple due to a friendly staff and well run office. I will definitely recommend and remember U-Haul for all future storage needs.
Scarlett B | Overall ExperienceShawn and Tina Jaggers were so helpful! Thanks! You really are the best!
donald m | Overall ExperienceBy far one of the best facilities I've ever been to, every aspect was great, clean units, friendly staff
ronnie w | Overall ExperienceAMAZING EXPERIENCE, AMAZING OWNERSHIP, AMAZING STAFF, and AMAZING SERVICE! Shawn and his Staff were absolutely awesome, super professional, polite, helpful, and caring about our upcoming relocation.
Carlos B | Overall ExperienceThe staff at this facility were extremely helpful and patient. They went above and beyond to help me during a very stressful move from Dallas TX to Gilbert AZ. They deserve recognition. (⭐⭐⭐⭐⭐)
Jake D | Overall Experiencegreat place and people!
Preston B | Overall ExperienceThe guys and gals at this location were friendly and fun every time I came in. If I ever need a storage service again I will definitely return to this location.
Gayle B | Overall ExperienceGreat staff, very happy and friendly any time we went in. We appreciated the offer of snacks and drinks each time as well!
brittany c | Overall ExperienceThis is the second time I've used this facility and will continue to come back when the need arise.
Cynthia R | Overall ExperienceMoving and storage activities are not my idea of fun; however, every member of your staff was courteous, professional and helpful. I enjoyed the opportunities that I had to interact with them!
Mike F | Overall ExperienceNo problems!!
Esquipula M | Overall ExperienceClean and well cared for facility. Friendly and professional service.
FRANCESCSO B | Overall Experienceservice was great....
ADMIRAL W | Overall ExperienceThanks
kevin k | Overall ExperienceLived out of state was there periodically whenever I came I had a problem it was resolved immediately felt like I was part of the community definitely will use this facility again in the future
Scott M | Overall Experience