Customer Reviews for U-Haul Moving & Storage of Hancock
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Leanne is the bomb! Put this woman down for MCP !

Rating:

4.0

There was something leaking into the unit from an adjacent unit. I phoned the company and they moved us to a different unit It was a smooth process, even on Sunday afternoon. There were pallets left in the new unit. I am concerned that the unit may get wet, but we will wait to see.

Rating:

5.0

Great staff!

Rating:

3.0

My key broke off in the lock because it was too cold back in April. You guys gave me a new lock for free and came to help me saw it off which was very nice and helpful. I wish the office was closer to the units near the Quincy Mine, or at least they should have their own office on site so that way I don’t have to completely drive all the way across the bridge in case something like that happens.

Rating:

5.0

I planned to sell my house and move, so I needed a place to temporarily store some items to go with me. I got a U-Haul indoor storage garage about 10 miles from my home. I was very happy with the whole rental experience! The location was very convenient for me, right on the highway. The renting process was easy and quick, and I liked being able to charge my credit card automatically so that I wouldn't be late for a payment. The garage itself was very clean, not a single stain or mark on the concrete floor. I was able to drop off items whenever I had a chance. I really appreciated 24-hour access. And finally, when I was ready to move out of the garage, the process was easy there, too. I moved out my stuff, swept the floor, left the round lock with key on the floor, and shut the door. A receipt appeared in my email box the same day, and all is well. Two suggestions: 1. Pave the area around the storage garages. Right now, the ground is sharp gravel and rocks, a surface that is difficult to wheel a dolly on, and I would sure hate to trip and fall on the jagged rocks. 2. Put an overhead light in each storage garage. The light can be motion-activated so it's only used when needed. There are times when I can't read newspaper or other print when I'm in my garage because there isn't enough light, and there's no way to get more light other than bringing a flashlight, which isn't really convenient. Other than that, thank you for a very easy renting experience! If I ever need a storage garage again, I'll be looking here.

Rating:

5.0

Staff was very helpful with my needs, facility availability & pricing.

Rating:

5.0

Exactly what I needed. Easy to reserve. Clean space, and easily accessible.

Rating:

2.0

Stopped using storage facility because you kept jacking the rates up. $5 -$10 per year over the past three years.

Rating:

5.0

Great management and staff.

Rating:

5.0

No issues.

Rating:

5.0

They are some of the most friendly and helpful people I have had to deal with. I would recommend them to anyone who needs a place. They also helped with getting the truck I needed to move my daughters things.

Rating:

5.0

Great experience renting this unit. Clean, well maintained and professional service.

Rating:

5.0

Jolene was very sweet and kind. She's was very helpful and offered to add me to the waiting list until a unit became available. Great customer service!

Rating:

5.0

Very helpful manager who made the entire process easy. Thank you.

Rating:

3.0

Staff was super helpful and nice to work with. We had multiple units. One unit had a leaky roof and had been leaking for quite some time before we checked in. The other unit was leaching water through an exterior wall.

Rating:

4.0

More detail spent on the condition and cleanliness of each unit would have made this a better experience. The storage unit clearly smelled from water intrusion. A small hole was discovered in the roof. A repair has been scheduled.

Rating:

1.0

One day late and they lock you out. Leave your own unit unlocked With the key and lock inside the door for somebody to come get the last few items out and they lock you out taking your keys back to the main office and try to charge you more for the unit. After they locked my friend and I both out of my unit when I didn't owe anything it took 3 years to get them to stop harassing me and was a step away from contacting an attorney after they emailed me claiming I owed them $2,800 for a unit they possessed the keys for. Couldn't get them to understand they took my keys and locked my unit when I was up to date on payment because they thought it got robbed and they refused to do anything to make it right until yesterday when I contacted them after receiving the email. Dude at the office said it was closed out and I didn't owe anything yet his boss emailed me this morning wanting a review. Somebody you have harassed for 3 years about a unit you locked them out of because you assumed it was robbed when I told you I was done with the unit as soon as the couch was picked up, yeah not the person you want to ask for a review. Can't screw somebody over, try to force them to pays years of fees and expect anything more than the absolute worst review. I'm not sure why you emailed me wanting this review the in the first place after knowing what you all did to me. Normally I would say thank you however that's way too generous after being treated the way I have been treated by your facility and management. Take care and good bye.

Rating:

5.0

Great job guys...

Rating:

3.0

Dealing with the national phone line for UHaul was cumbersome and tedious. I tried to contact the local office (in Atlantic Mine) several times before the move-in date and was only able to reach the national office, who did not understand how that location (Quincy) works. This caused major frustrations as I tried to set up my account and determine which unit I rented. The whole process of dealing with an office that is not near the physical location is not conducive to good customer service, even though Linda tried her best to understand the problem, and eventually arranged for the local office to contact me. Once I was able to speak with the Atlantic Mine office, the matter was straightened out immediately and easily. Joleena is always helpful and efficient. I also rented from this location 18 months ago and would recommend them.

Rating:

4.0

Unit is fine but we didn't get a lock or keys. Had been told that there would be one inside the unit when we opened it, but the only thing we found was a rodent trap. Not a problem though, we had a lock to use.

Rating:

5.0

Treated VERY fairly after my reservation did not work out.

Rating:

1.0

I decided to leave my storage unit because the unit and buildings were neglected. They routinely plowed my unit in, to the point where the plow pushed the door off the hinges. This caused water damage to some of my items. I called the manager at (906) 523-2534 a woman answered (She is the manager there). I told her my unit was plowed in and I couldn't access my business supplies. She asked if I had a shovel in my truck, I said I didn't and she said "most smart people" travel with a shovel - implying that I was stupid. She called me every name in the book when I told her she was being rude. I am specifically leaving Uhaul and have moved to another locally owned unit. The staff at Uhaul does not care about me or my stuff, only the money. I've spread the word about the quality, management and upkeep of Uhaul owned units in our area. I serve on the Board of multiple non profits and have told everyone that U-haul is not concerned about locals. Feel free to call me at any point to discuss: Chris Guibert (208) 255-1933

Rating:

2.0

When we called to move out. That went ok. But soon after late notices appeared. Automated phone call messages. E-mails saying we are late. After numerous phone calls we finally got it stopped.

Rating:

5.0

Friendly staff very accommodating

Rating:

4.0

Secure safe storage

Rating:

5.0

GREAT SERVICE

Rating:

1.0

Never again!

Rating:

3.0

Changed uhaulfaciluties from Hancock to Houghton still getting late fee notices even though we do not have that unit.

Rating:

2.0

Phone conversation with agents are not recorded Problems cannot be resolved fairly Billing continues after unit closed, use caution with type of billing payment options

Rating:

5.0

Friendly, helpful staff.

Rating:

2.0

Unfortunately I had many mix ups before I finally got into the unit I rented, and it was not move in ready, it was dirty and had a toad living in it that was pooping and peeing on the floor

Rating:

5.0

The staff and facility were helpful and very clean, will have no problem going back.