It took sometime to get them to help me.
Alex MCustomer Reviews for U-Haul Moving & Storage Of Hill Field
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean, secure. No visible issues with mice or bugs. Lower priced them other facilities that were not as nice.
Jacqui C | Overall ExperienceU-Haul is the number one best and safest place for your things and the have everything u can think of to help your move go smooth I definitely recommend Uhaul every time
NATASHA P | First ImpressionsClean facilities and friendly staff. Move out process was easy!
German C | Overall ExperienceI called and asked if I could rent a truck and my friend was gonna pay over the phone with her credit card and he told me that yeah, that's fine. Well I backed up on my stuff. I ride my bike down there carrying heavy a** s*** and then I get then she told me that she never said that on the phone and she actually did. I actually caught 3 times just to verify that I could do it before I left my house and everything and so it really f***** me in the end. So no Hailey at the sunset.Uhaul is a terrible employee just so you're aware
Nathan M | Online Move InWe thought that the storage facility was great. Having carts available to help take our things to our units was very helpful. The only drawback was the bathroom was disgusting. When moving in my little boy had to use the bathroom. But when we went to go into the bathroom there was pee everywhere and the toilet was clogged. So we used a bottle. My son is three and couldn’t hold it.
GENNESSE G | Overall ExperienceGreat service and they support military members too!
ALDY M | Overall Experiencei feel like giving two stars but they deserve 3 i guess. the only real issue is that when we put our fifth wheel there they never bothered to tell us that within a few short months they would be tearing down the covered storage and forcing us to move to another storage place with only a months notice. it's not easy to find storage for a 40' fifth wheel to begin with much less covered. we couldn't find another place with covered space so it's out in the weather. this is pure greed cause they are replacing the covered rv parking with more warehouse for small lockers which is more profitable. i would not recommend any u haul storage to anyone. they didn't even offer to help their customers locate suitable space for all the rv's and boats stored there.
VICTOR S | Overall ExperienceConstantly raising rates, then in February sent email raising rate then 10 minutes later send email saying I need to get my trailer out ,CLASSY MOVE
Cory P | Overall ExperienceThe storage locker was clean and secure.
Emmalou R | Overall ExperienceFor as large as the facility is with three floors, there's only one elevator and when there's a ton of people moving on one day it makes it super inconvenient. Also, the pin pad that you swipe your card on is not legible and no one explains to you how to use it anyway so you don't know how to check in or out. Also, when I went to check out from my unit they said that everything was done and taken care of and then four days later I got a phone call saying oh we noticed your unit was empty. Did you check out? Super frustrating when I showed them the pictures and everything and I was returning a U-Haul that I rented that same day as well. I will never use U-Haul storage again as it is very inconvenient and it seems like things are taken care of but they are not. Very frustrating.
Joni R | Overall ExperienceThis was the second time renting a RVs storage space, and twice being forced to move out because they were going to build anew facilitie with just 30 days notice poor way to run a business
Howard B | Overall ExperienceAgain I forgot the name of the girl at the front desk, but she was so amazing to me, next time I stop by I will get her name so I can update this, but she really made my rental truck, and move out and transfer so seamless, she helped me out so much and she makes the U-Haul Moving and Storage a place I would tell my friends about when they ask if I knew anywhere!
john m | First ImpressionsI had requested 24-hr access and was told I had access by Uhaul office staff member, but I was locked out of building at 10pm. I was in the middle of loading and had both of my storage units wide open and my truck keys inside the locked Uhaul facility. Fortunately another customer was inside to allow me to secure my unit. Then the next morning, the sliding glass doors weren’t functioning so had to use the small door to do all my load transfers, punching my code each time and struggling to navigate the wide heavy carts through the inadequate access. This was at 10am on a weekend! Same trip, I got stuck in the elevator on my last load for 30min on the 3rd floor. (This was on Feb11)
David M | Overall ExperienceThe female employee who helped me close my account on 2/5/24 around 10 am deserves to be fired. She was wearing a beanie and an attitude that could only be described as skid marks on old mens underwear. Its hard to describe her attributes without mentioning obscenities. I was shocked and stunned to have witnessed the level of pettiness and disrespect from an employee of a company. I drive past this storage unit on my work commute and i will forever spit at the sight of that building. Terrible staff, lazy, rude, entitled and incompetent. As i was walking away from the toxic transaction, she immediately started to talk back to me. I turned around absolutely stunned. I could not believe the argument she was pulling out of her rear. I have no idea what her problem was. If she doesnt get fired i hope at least she gets a$$ cancer. And i mean that with the utmost level of disrespect
braden f | Overall ExperienceI’ve been paying my rent since June 2024. I got me a new payment card and I’ve been having problems making payment online which there should be no complications.
Shane S | First ImpressionsThe move in process was simple enough except they were insistent that I move in within 7 days. This did not work for me at all and there was no way to change it to a month out, which is when I wanted it. It was also not even close to where I was going to be living and would be very inconvenient to have to drive the far away every time I needed to access it.
Janet D | Online Move InTiffany was fantastic!!! She knew everything she had available, sizing, pricing off the top of her head. Very thorough, efficient, nice, and helpful! She was great!! Also did updates my previous Google review adding my experience with her;-)
KRYSTAL B | First ImpressionsUhaul itself has a great thing going, the staff is very unprofessional, unorganized, rude,lazy,etc.
Bobbi A | First ImpressionsBrian, at this location was super rude and very disrespectful to me and my wife and his attitude was horrible! This is man that should be in customer service at all! It not very professional of him at all I don’t like to be disrespected when I was just trying to get some of my questions answered!
Jake L | Overall ExperienceI was very disappointed in my experience with this location. They were very unfriendly, and when I asked what he needed to do to move out, They told me and I old them that I would be out by then. They were rude and obnoxious to my boyfriend and I when we went right before Thanksgiving . The girls didn’t even put any Notes and it took forever for them to help us. they were busy talking to one another and blowing us off. Where as I went to a different Uhaul location and I had a more friendly experience.
Jennifer C | Overall ExperienceIt was great from start to finish. Highly recommend
Jason J | Overall ExperienceI spoke to one of the girls that works there last night about cleaning out my storage and she was very rude and unprofessional. I would not recommend using them because of that. Also, the price just kept going up and up and up. The almost 3 years while I stayed there, the price went up 4 times!
Shannon P | Overall ExperienceHeather was extremely helpful and explained the rules very clearly. She got us in and out quickly and it was a very easy move in.
DIANA S | First ImpressionsLove climate control with great price
Lisa H | First ImpressionsIt was my fault for not doing more research on where exactly I would be placing my storage. I'm a single, senior, female, and having to move my things up and down stairs was just not possible.. I also felt the abundance of rules was just a little too extreme for me
Jodie C | Overall ExperienceVery impressed with how clean the premises is kept. Staff exceptionally friendly. Keep up the excellent work and thank you
Ellen R | Overall ExperienceWe end,ed up canceling the Rc covered storage after 11 days. We never used the space due to we decided to just keep our motor home at our house.We were still charged and paid for the first full month in agreement with the contract. Real nice staff and a very busy location Kiddos to all in Clearfield uhaul
DANIEL B | Overall ExperienceThe manager is rude and ignorant and needs to be fired.
Erik H | Overall ExperienceThe convenience of the 24 hr access is amazing
Seandia T | Overall Experiencecalled to check on abailable space for our 37' fifth wheel travel trailer. it hasn't been easy to find anything large enough but they had just what i needed avail. and reserving it was easy. only took a couple of mins. when we arrived we had to wait a few minutes for an associate to become avail but not bad. in and out in 20 mins. ez access with a remote instead of punching in a code which i find convenient. price is about what i expected for a covered spot. we moved here last oct from california and the only spot we could find was on private property in a field where it was exposed to the weather. so this is a nice upgrade for $50 more per month.
VICTOR S | First ImpressionsAfter figuring out access to the facility, all was great. It is well secured, clean, and feels safe.
ANTHONY K | Online Move InCleaning staff was more helpful than the management. But overall experience was great! Very clean facility.
German C | Online Move InIt was super easy to sign up and easy to cancel after I moved :) I recommend uhaul storage!
ELIZABETH G | Overall ExperienceWas extremely happy with everything for over a year. New management was horribly rude & hard to work with. Was very unimpressed with her & fill that she should learn some customer service. She changed my view on Uhaul & made it a horrible experience. Will never rent anything from them again & will never recommend them to anyone. If you want excellent customer service & a all around great experience i would recommend extra space storage. They truly care about their customers & have awesome management.
rosalie j | Overall ExperienceThe gentleman at the desk yesterday was very helpful, thorough and kind.
David P | First ImpressionsI called yesterday evening and made reservations with a gentleman named Craig, based in Arizona... he was amazing!!! Craig got me all set up with the Clearfield UHAUL, and I drove to their location and finished with securing my storage unit. The staff at the Clearfield (Hill Field) location are all amazing, too!! I will always recommend this UHAUL location!!!
cammala O | First ImpressionsIt would be great if you could go back to the option of 24/7 access. My work schedule conflicts with your hours of access and makes things quite difficult for me more often than not. I love all other accomodations and cleanliness about the business.
Rashell D | First ImpressionsThe young lady helping us went above and beyond and was super professional, and a delight to work with.
Mark G | First ImpressionsI feel really safe about keeping my items in this storage facility. I have a few art supplies that need the climate control. Access to my unit is awesome with the provided dollies and elevator. AWESOME PLACE!!!
Michelle G | First ImpressionsExcellent! Best storage unit ever.! My belongings stayed clean! No dirt drifting under doors or overhead like other units. Always clean and smells clean 24/7 workers are amazing! If I was moving back to Ogden area (hopefully not) this facility would be first on my list to do business with. Thanks for all you do!
Teesha J | Overall ExperienceHeather Norton the GM I had a very bad experience with her she was very rude judge mental and racist. She threatened the people that was helping move in to my storage. Told them she was going to call the police on them. All because she didn't know how to treat costumers. She right away started yelling at use. I told her that I no longer wanted to remain in the storage and want my refund. Please there is more feel free to call me thank you
Moaeeshan R | Overall Experiencei love it thank you
ROY B | First ImpressionsUsed a similar designed storage facility in Virginia. THis one and the service provided is hands down superior to my past experience with storage facilities. I will be using this site again when we prepare to move in the next year or so.
WILLIAMDALE O | Overall ExperienceYou cheated me out of $37.50
Rick H | First ImpressionsGreat place!
Robert S | First ImpressionsIt sucked that the location was so far outside of salt lake city. The prices were great the building being brand new was populous and everything was great just a little too far for me
ALAN S | Overall ExperienceSad to see the RV storage going away
larry s | Overall ExperienceWould use this facility again.
Marcia O | Overall ExperienceThe most clean and convenient self storage I’ve ever rented out.
Onolina T | First ImpressionsThe only thing I was unaware of is that I had to get an after hours pass to enter after business hours, the site said 24 hours but maybe I missed something.
Linda O | Online Move InBig shout out to cat she is on things n gets the job done n for everyone else there they are way friendly too thanks for all that u guys have done for me
April C | First ImpressionsThe distance was the issue for me. I found a storage company that was closer to me.
Rhianna V | Overall ExperienceEverything went well,very nice facility 👍
LInda K | First ImpressionsVery well clean and maintained facility. The gentlemen at the desk helping you through the process are very helpful, attentive and professional. I would definitely recommend this facility.
Kristen P | Overall ExperienceGood job
Buniechi M | Overall ExperienceVery nice storage facility.
Jack S | First ImpressionsCouldn't ask for a better manager at this U-Haul! Was going through a hard time with my father passing very understanding and worked with me as far as being able to get our stuff from the unit! If I could give it a 10 star I would
Sandra R | Overall ExperienceExcellent customer service
Patrick L | Overall ExperienceBusy place
susan m | First ImpressionsFront door to get into the storage units is hard to open.
Cristian A | First ImpressionsYou made my move so much easier. I was very worried about getting things done but you where very helpful renting and returning it and also giving me free storage for a month Thank you
kathy h | First ImpressionsThe staff were awesome. The place was clean and it's indoor too so that's a plus
Quintin O | First ImpressionsThe gentleman who took care of us was very patient and explained everything so I could understand. I will recommend this store. They went up and beyond to make sure that we had what we needed. Robby was a big help. Thank you, Carolyn Carter-Nash
Carolyn C | First ImpressionsStorage facility was well maintained and designed. Having access to wheeled carts was very helpful.
Ron M | Overall ExperienceCheck in was quick and easy!
Helen L | First ImpressionsU-Haul is the greatest! Fast friendly, innovative. Tops in the do-it-yourself moving & storage industry! Not to mention the leader in not just the moving industry itself but across the board in green initiatives! I will never use any other moving/storage provider as long as U-Haul continues their initiatives and innovations!
JEREMY S | Online Move InClean, reasonably priced, 24/7 safe & secure access. Only odd quirks are that you can’t use U-Haul’s dumpsters on-site, except by potentially paying a fee upfront.
CHRISTOPHER C | Overall ExperienceDave was outstanding, often multi-tasking but keeping a professional approach at all times. Very helpful. The staff was also very personable. Some of us still appreciate good customer service, and this place is far above average in that.
DeLane O | Overall ExperienceI have used this facility several times and have had exceptional service. As long as I'm in the area I will use this facility and will recommend to anyone in need of storage.
Mary M | First ImpressionsI hadn't been told about the alarm or that I would need to check in and out. I was lucky there was another customer who explained it to me but I would've preferred being told by the employee
Patricia G | First ImpressionsUnfortunately very poor communication with staff. Had a moving company pick up my goods and needed to come back to ensure it was clean. Told the staff this twice and the second time I was told they'd "make a note of it" but when I came back the next day my access card was denied and the unit was closed and locked, they didn't call me or anything. Just closed my account.
Gabrielle K | Overall ExperienceHave worked with this facility multiple times, arriving and going, and once in between. It has always been smooth and the employees have always been super professional and helpful. Nothing but the best customer service here, in a world that seems to lack customer service in so many other places.
DeLane O | First ImpressionsEverything was very good. It would have been nice if rent were prorated based on your move out date, but we were told that was not the case so…. Also dealt with them insofar as returning two separate U-Haul trucks, and they were professional and easy to work with
Randy F | Overall ExperienceWhat every nice.
DONELL V | First ImpressionsMy access card was a real hassle at times. It didn't deactivate the alarm. May have been my misunderstanding of how it worked. Oh well....thanks anyways
Pollyanna H | Overall ExperienceWould have liked to have my account prorated I had just paid my rent one day prior to closing out my unit , was told they couldn't refund my back ,?
Dustin H | Overall ExperienceQuick, easy registration and auto pay option. Polite and friendly staff
Robin N | First ImpressionsThe only disappointing thing is that they raise the rent yearly.
Marsha W | Overall ExperienceI really loved that this facility was clean, the customer service was top shelf five stars all the way around
Julie K | Overall ExperienceManager/Owner was fantastic to deal with!
Josh J | Overall ExperienceThey always had one guy working the counter and everyone else was hiding in back !!! A few time i came in and he was working and there was a big line and he would have to yell at them to come out to help …. Like why do u have 5 people here and one guy working and a hug line ???
alice s | Overall ExperienceVery nice young heavy set man forgot his name but wonderful attention.Thank you I neede a kind person at that moment.Ths.
Maria H | Overall ExperienceEveryone, especially the Manager, David, have been extremely helpful and accommodating with the nuances to our cross-country move to Utah and with our local storage needs. The facility is great and they do a great job maintaining their equipment.
deborah s | Overall ExperienceThe General Manager was helpful.
Jack G | Online Move InDavid was extremely helpful when things were not going as planned. All of the staff had great customer service! We will definitely be recommending this storage facility to anyone who needs one in the future.
Ali W | Overall ExperienceGreat place and access right off freeway
lecia a | Overall ExperienceThe staff are very nice and extremely understanding when it comes to Amy little issues that come up albeit your monthly bill moving equipment or just anything in general and David the manager is quite understanding as well. I would highly recommend them above any other storage facilities even their own brand.
ALLEN J | Overall ExperienceAwesome place to rent would for sure use again in the future if needed
Todd B | Overall ExperienceVery convenient with being able to order online. And I was able to access my unit with a lock. Without being charged a dime! Thank you
Jamie C | Online Move InThere wasn’t a lock inside my unit as i was told, Good think my friend had one i could use. It was quite difficult moving everything in through the man door as opposed to the large sliding glass door. That door will not open after hours which is absurd because provoke are in there all hours so it’s not added security but definitely added frustration!!
Stephanie C | Online Move InI am a little upset that I was completely moved out of the unit on March 6 and emailed your company and then received a bill with a late fee added to it. Can you please look into this oversight. Plus the lights where my unit was #1214 the lights were off most of the time so it was creepy in the early morning. There were positive. I loved that it was warm inside. The hand carts made it so much easier. Your cleaning lady is awesome.
Debbie C | Overall ExperiencePhenomenal facility and Phenomenal staff. BEST CUSTOMER SERVICE I have seen anywhere. They really made my move on the back end extremely easy. HIGHLY RECOMMENDED!!! With over 1500 units, the place was spotless and staff is always there to help.
Mark D | Overall ExperienceThis is not me!! Someone is useing my name and I want to no who!! I no there is video so I will come in to veiw to see if I no who it is so I can press charges on whoever this person pretending to be me and useing my identity!!IIF THEY HAVENT COMPLETLY MOVED OUT CALL THE POLICE WHEN U SEE WHO EVER IT IS AND CALL ME TO IM JUST DOWN THE ROAD FROM YOU 3852982884 THANK YOU
JoAnn G | Overall ExperienceStaff has all been very friendly so far at the Clearfield location. The guy that helped me finalize my reservation was very nice, informative and helpful
Koren L | First ImpressionsThe weekend we had to move out, the elevator was broken. There is only one in the facility so we had to carry our entire storage unit down the stairs. It was not a great experience but we had to choice.
Riley S | Overall ExperienceThere was a mix-up in my storage sheds and due to my health issues David was extremely helpful with me and is giving me a chance to change my shed and I am very grateful I'm very impressed with his professionalism and your location
Stefanie E | First ImpressionsI'm not exactly sure but I think his name was Eugene very nice African American gentleman I am very impressed with the carts and the elevator and the lighting and that space I got in my shed was perfect for everything I needed to store I'm very impressed thank you so much
Stefanie E | Overall ExperienceExcellent and friendly staff.
Francis Y | Overall ExperienceGreat people and great customer service. I hope to have the opportunity to use this facility again in he future.
Larry W | Overall ExperienceI have rented numerous storage facilities over the years. Along with numerous simultaneously. None compare to this facility. It was sad to leave. I just did not have a need for at this for the time being. I will be back when I have a need for sure. Give all those employees a raise!
Jeffrey M | Overall ExperienceThe team at Hill Field U-Haul was very helpful, from daily rentals to storage units and the transfer of our U-Boxes to the Salt Lake/Ogden area. We recommend them for everyone who has a move looming in their future.
KATE M | Overall ExperienceBest Place To Store My Vinyl !
William C | First ImpressionsGreat friendly staff. . . Easy to work with and very accommodating Highly recommend this professional site
John P | First ImpressionsAll the people at this facility go above & beyond on everything they do. From customer service to security I highly recommend this facility to store your belongings. Can’t say enough good about them!
David T | Overall ExperienceJustin was very polite and helpful
Larry W | First ImpressionsVery kind gentlemen. Feels good knowing your importance is of importance to others
christopher g | First ImpressionsWorkers are friendly fast and efficient, access to the facility was easy. No one likes to store their personal property, but it was as painless as possible.
william m | Overall ExperienceWould recommend to my friends.
Ben M | Overall ExperienceGreat folks really helpful!
John D | First ImpressionsThis was the second uhaul storage facility we interacted with. The site and staff was a breath of fresh air. The employees at the Wall St facility in Ogden made us feel less than, and was treated very poorly because of our delays in getting to Utah. It's been a struggle for various reasons to move from California and the way we're treated when we arrived just added huge stress. The Clearcield Uhaul 100% eased our stress. Thank you. Joe and Carla
joseph j | First ImpressionsThe associates were always friendly and helpful everytime I visited whether it was with the storage unit or renting a trailer. Thanks to all. When I'm back in the area, I will definitely use this facility again.
Randall D | Overall ExperienceSuper nice covered storage for our trailer
Floree a | Overall ExperienceVery easy, and fast service. It definitely helped to make our reservation online.
Mario R | First ImpressionsNew employee but didn’t mind help training because of his willingness to learn!
David T | First ImpressionsI was so impressed with the cleanliness and comfortable feel of the facility. I always felt safe going there and knew my belongings wete safe and secure.
Joyce w | Overall ExperienceIt's was very convenient, only issue I ever had was occasionally this deafening alarm would blast and scare me, but over all it was very good.
Tiana H | Overall ExperienceThe facility had young diverse efficient professional employees. I look forward to doing biz with them again.
Robert A | Overall ExperienceEverything went smoothly. There were no issues at all.
Christine T | First ImpressionsThe staff was friendly. One of them talked fast and mumbled a lot so it was hard to understand them. What was frustrating is that the details of how the garage doors worked, that putting in my code was NOT to open the doors, but to prevent the alarm from sounding. How to take off the green zip tie on my unit....and that there WAS a green zip tie on my unit! Were never explained! Lots of details missed that another renter explained to me.
Kerri M | First ImpressionsHorrible experience. Worst customer service from this location. Was told they don't pro-rate after halfway through the billing cycle. I had made a payment 9 days prior to closing the unit and was still denied refund for remaining time. Was never made aware of this rule at any point in time, only after the employee had closed my unit and I was handed a receipt and I questioned why no refund was I told very rudely about no pro-rated refunds. In my opinion management is very poor quality.
HARP S | Overall ExperienceGreat facility. I believe the one customer service rep is named Olivia- very helpful/knowledgeable. I did have an issue with the customer service network getting my message through to the facility regarding my end of service but, it was resolved quickly and everyone was nice and professional with the matter. If needed I would go to them again.
MONICA Z | Overall ExperienceIt was very convenient to be able to acquire a storage room in one day. The storage facility is clean and up-to-date and secure. Access to the facility is really good and has some safeguards for other people storage units.
shane w | First ImpressionsGreat experience, helpful, friendly staff 🙂
Tammy L | First ImpressionsOk
HECTOR G | First ImpressionsWas locked out my unit all night very un pleased an the website keep messing up an not letting me return my truck so had to leave a note in the truck on the dash letting them know I'll be back in a few hours an that I have to call out of work today to see about getting this fixed an making sure everything is ok
Steffan W | First ImpressionsEverything worked liked a well oiled machine thanks u haul.fast friendly and convenient
MICHAEL A | First ImpressionsVery user friendly and easy to use
Glenda R | Overall ExperienceThe storage unit was perfect for what ineeded it for the personal was helpful and kind Thank you UHAUL
Rick T | Overall ExperienceThey did not have the unit I was assigned to and changed it to another more expensive unit. The price for that unit was higher than the listed price on the sign on the wall (I was told that the price on the wall was wrong and it had vhanged)
ROWENA Y | First ImpressionsTry to make the carts mor accessible. For our most recent move there were several carts missing. Staff said they couldn’t do anything about it. Perhaps some technology solutions would be beneficial such as RFID tags that track where a cart is (on which floor, out of the building).
Greg H | Overall ExperienceThe hall ways are wide enough. The automatic sliding door was great. Having carts on site, excellence!
Kenneth J | Overall ExperienceI checked out and for weeks after the fact I received notices that a late fee was applied and I needed to pay, then a notice of Lien was sent. I even called to get it sorted out and never reached the main building, just customer service. They said someone would call back, but no one ever did. The storage itself was wonderful and convenient. But the check out turned out to be such a hassle it almost negated the rest of the experience.
Tannessa E | Overall ExperienceEveryone was top notch!
Denise L | Overall ExperienceFirst month free was a huge blessing!
Anita S | Overall ExperienceStaff was super helpful
martha s | Overall ExperienceOnly complaint was that there was cockroaches seen on the first floor of the facility.
morgan c | Online Move InThanks for your service
Pollyanna H | First ImpressionsThe staff/customer service was superb, not only at the storage facility but at the trailer rental on Wall St in Ogden as well. The facility was exceptionally clean with everything in working order.
Randall D | First ImpressionsHad a bad experience at another U-Haul cross town, never going back. Justin and his crew were awesome. Made a week long move end on a hi note. Thanks to all, I will be back
MICHAEL M | First ImpressionsThe Uhaul facility on Main Street in Sunset is clean, secure, well lit, and conveniently laid out. I spent 20 years in the military, and moved several times. I’ve never seen a friendlier and more helpful staff, nor a facility as nice as this one. Highly recommended.
SHELBY I | Overall ExperienceThe only thing I wasn't satisfied with was that, Olivia,, the employee that helped me set up my storage unit wouldn't help me turn in my trailer at the same location, where I stored my belongings. So I called the customer service number to get my drop off location changed to SLC. Olivia expected me to go down to Provo from Clearfield to drop off my trailer.
MONICA Z | First ImpressionsThank you.
Ryan T | First ImpressionsTHE PERSON WHO WAS HELPING US WAS NOT FRIENDLY , WAS RUDE WHEN THEY WOULD TALK TO US .i LOVE YOUR COMPANY BUT MAYBE ASK THEM TO BE MORE KIND TO THE CUSTOMERS , IT MADE ME WANT TO FIND A DIFFENT PLACE .
SHAREL R | First ImpressionsEverything went well for me
martha s | First ImpressionsIt was awesome,and i find a place and was out before my month was up,thanks again...Lizzy
Elizabeth O | Overall ExperienceThe personnel were very helpful and attentive to my needs. Thank you!
Magdalena A | First ImpressionsOlivia and Trevor were super helpful and super friendly Olivia explained everything to me as many times as I needed with no hint of impatience or frustration she was awesome. The facility is worth every penny the car pull in is super convenient and I love love love the elevators all around GREAT EXPERIENCE
Kami M | First ImpressionsEverything was perfect. Thanks for your support.
Robert L | Overall ExperienceGreat experience, my first time using u haul...
Elizabeth O | First ImpressionsI was told some one would be there to greet us, show us to our unit, and give us a discus lock. We went up ourselves, totally clueless as what to do. It wasn't too hard to get my items to the second floor or find my unit. How ever when we opened my unit, the alarms went off. We searched for an hour for an office or someone to help us. I had to call the out of state helpline. The customer service representative was unable to reach the manager of the site, and she assured me I could leave my items without a lock and nothing bad would happen. We were there on friday at 6:30. The representative told me some one should have been there.
Gabriel H | Online Move InThe hours are hard when people work. Closing the large doors by 7 makes it tough to get larger items stored. Those hours where not clear and was told we could use them until 10.
Curt M | First ImpressionsDidn’t get what I reserved for my truck or my unit, ended up going with a different company for my unit.
Emery S | First ImpressionsNo help with a load in problem of not having a unit number. Long drive and nowhere to put my boxes.
John E | Online Move InGreat staff and beautiful facilities! One less worry in a cross country move.
Glenda R | First ImpressionsI don't prefer to rent a storage unit, but I am happy with Uhaul Storage. I like that the units are indoors, they have carts that make it easy to transfer your belongings. I had a smaller unit and I upgraded to a larger one so that I would have better access to my things. Very happy about my decision and how easy it was to upgrade.
Jessalyn B | First ImpressionsPrivate vehicles in the spaces reserved for U-Haul trucks made us wait for unloading. Other customers were rude when we pointed out the very clear signage.
mike s | First ImpressionsOne elevator and large units far away from it? Come on. Moving large furniture and heavy items was an absolute pain. And what would have happened if multiple people were using the same elevator? Ridiculous.
Colton M | First ImpressionsStaff was less than cordial, one actually snapped at me when I asked if they were closing up. We weren’t given a key code to get in and if it’s on our papers they never said anything about it.
Jarrod a | First ImpressionsMade a online reservation for a first level 10x15x10 a week or so before check in. It was not till I went to check in that I found out that they did not have any on the first or second floor. The only one available was on the third or I had to take a 10x5x10 and 10x10x10 on the second. This was also meet with the additional cost, because the second and third floor were climate controlled. So not only did I find out that my reservation was not honored but it was going to cost more. The staff was friendly enough, but offered no real solution than the second or third floor at the higher cost. This is why I would rate poorly and would not recommend. Suprise costs and not honoring reservation are not positive signs or good customer practices. I did get a free month, but that was because of a promotion since a had a previous confirmation code from a different uhaul and it was done online.
Nicholas B | First ImpressionsStaff & David Woolsey always friendly, business like, & knowledgeable. The real concern is phone service access slmetimes required several attempts to avoid long long waits.
Arnold S | Overall ExperienceDavid is a great manager and the staff is always very helpful!
John V | Overall ExperienceI was supposed to get a free lock with my new unit but there was not one . And I did not get one from the staff.
Stephen L | First ImpressionsThere is only one elevator to access the upper floors and there were five different families trying to move their stuff into the facility. The dock was not wide enough to pass by other people unloading.
Jody G | Online Move InCrosbys was very helpful and accommodating. Great staff! Abs Self Storage was very friendly and made the drop off very easy.
Brittney H | First ImpressionsOlivia was helpful and kind and made sure to explain everything which made the move in process so much easier
OLIVIA R | First ImpressionsMy 4 years with U-haul has always been a good or exhalent experience, even through the toughest times. Like the covid-19, clearfield location has adjusted it placements of the interior so that customers can still maintain 6ft status. Employees wore masks everywhere. I even saw there mandatory routine of disinfecting vehicles and storefront. I will say to any one anywhere. If you need simple as moving supplies boxes clearfield, dollies, to hitches clearfield, propane clearfield, all the way to trailers, trucks, box trucks ranging from 10ft to 26ft clearfield. Also open to closed trailers clearfield. And now there new gigantic storage three level ready security access 24/7 facility at least I believe there largest one in utah weathered controlled to put your trusted belongings CLEARFIELD!!!! David Woosely (Manager) and his team can service you in all those needs, and if they can't which mostly likely 99% they can, they will help you find a resolution to the problem. Remember 4 years I've been with them and I trust them and this location!!! Thank you U-haul of Clearfield.
Ben H | Overall ExperienceWe had to upgrade to a small warehouse size for our business. I loved the location and the staff! They are always friendly and personal. Thank You/
WAYNE M | Overall ExperienceThe overall experience seemed quicker than having to work with an in-person associate. I was involved in the entire process and I had full control of the process.
MARIO L | Online Move InDavid was very good to work a real professional 5 star service
VOLKMAR L | Overall ExperienceCheck in was a breeze, staff had me setup in no time.
Troy W | First ImpressionsI would use your facility again. !
John V | Overall ExperienceThe covered parking for unloading and loading is great for this time of year. I also like there is plenty of spots outside to pull up to for unloading and loading.
Tricia M | Overall ExperienceNot only were the facilities well-kept, the people were pleasant to work with from beginning to end. Additionally, it should be noted that the honesty/integrity of employees is greatly appreciated. I left a pair of cross country skis out during one of my visits and forgot to put them back into storage. A worker found them and they were put aside until I asked about them. Thank you for that!
DeLane O | Overall ExperienceEverytime I unlock and open my unit the alarm goes off??? Kind of curious to know why that is happening......thanks
Gregory J | Online Move InI never moved in and sent a move out request on 12/23. No one ever reached out to me or confirmed that my request was fulfilled and I started getting emails acting like I was moving in. The manager didn’t even check to see if my unit was actually empty. He just claimed that my move out request couldn’t be processed because my lock was still on the door. My lock that is sitting in my car is somehow simultaneously on the door of the unit. The only reason I gave two stars and not one is because when I called in the employee didn’t argue with me and cancelled my rental like I wanted. Happy with her. I wouldn’t use this facility again though.
Katherine W | First ImpressionsWish the alarm wouldnt go off every time I opened my unit, and boxes are a little pricey.
John B | Online Move InDavid was so helpful and amazing. The process was so fast. I have rented a lot of storage units and this was the best experience of all of them.
Marsha W | First ImpressionsThe guys at the front didn’t know what they were doing I handled everything online and I was still charged for a larger storage unit when I should have had the first month free , these guys didn’t even bring the truck to me made me go find it and it wasn’t in the spot where they told me , the facility is great but customer service was stupid
Katherine J | First ImpressionsThe storage is always clean and I felt safe even at night. The staff is a bit rude and rush you after you've purchased anything. The 1 800 number just hangs up on you and they are impossible to get a hold of
Joshua a | Overall ExperienceThe staff was always helpful. I would use them again if I needed storage.
JOanna M | Overall ExperienceDavid and the staff were great!
Matthew/ L | Overall ExperienceDavid the manager is extremely customer service friendly. The girl that works in the office ( not sure of her name) is so rude and makes you feel like you are so unwanted.
Victoria c | Overall ExperienceIt was very easy.
Kari B | Overall ExperienceStaff was excellent
Barry N | Overall ExperienceEverything was Great! The only issue is the Facility Alarm kept going off every time we opened our new unit, hopefully when we return that issue has been addressed because that thing loud. Cheers
Jason R | Online Move InMy only disappointment is the lack of rate credit(s) for senior citizens
Aileen D | First ImpressionsManagement was very professional and helpful as were the employees
Alvaro U | Overall ExperienceHad problems with the after hours access to the storage facility. Doors and swipe card areas not working properly. Manager answered phone and was able to help us, which was hugely appreciated.
Benjamin S | First ImpressionsOverall, the storage experience was good. The distance to the unit was problematic to me, however, it was this facility that had available the size of storage space that I needed. The greatest disappointment was trying to communicate with the Office at the facility; it appears that the phone calls are transferred to the Regional Office when 5PM comes, even though the local office is open until 6 or 7 PM. In my experience, whenever the calls are transferred to the Regional Office, I can expect to be on hold for 15-20 minutes, and I confess that lately I have not waited the full 15-20 minutes to talk with the Regional people. These are really nice facilities, but if you need to talk with the local people, call before 5PM.
norman j | Overall ExperienceVery nice facility, well kept, clean, and organized. Excellent staff and good customer service. No issues at all during rental period. I would definitely return for service and storage if needed down the road. Thanks.
Dex L | Overall ExperienceLove the first month's free rent.
scott c | First ImpressionsExcellent staff and help
larry s | First ImpressionsWould checked excellent but you don’t prorate When moving out. Even if just 2 days out of 31. Which I find very unfair.
julia k | Overall ExperienceI liked the way this is ran and felt comfortable with storing my items there.
constantino z | First ImpressionsThis storage unit was exactly what I needed for a military move. I was able to get the first month at no charge which allowed me to offload my trailer and find a house. The facility itself is brand new and the paint still smells fresh. The storage units were clean and functional. I liked that they were well lit and accessible 24/7/365. The facility key card/entry system was nice and the alarms on each unit were reassuring. I ended up setting the alarm off once or twice on accident. Both times a uhaul employee entered the facility to check. Only complain is that the staff member didn't question my need to be there.
Nicholas F | Overall ExperienceWe were so grateful for our great experience. David was very professional and kind. We got our first month free which was so nice!!
Angela E | Overall ExperienceDavid, you and your staff were terrific, Thank You!
Angela B | Overall ExperienceVery friendly and helpful staff and appreciated the available carts to help move items. Very clean.
Paula D | First ImpressionsVery good help in start-up Clean, well run storage facility
Arnold S | First ImpressionsThe facility was clean and COOL, which is really nice when it's hot out. They have carts with wheels and carts to help move mattresses, so convenient. I was moving by myself and thought it was going to take a lot longer, those carts saved my time and my back! Great experience.
Angela N | First ImpressionsSo far, so good! Move-in was no trouble at all, and the facility is well maintained and seems secure.
JANICE R | First ImpressionsDave Woolsey is always warm and friendly and extremely knowledgeable about UHaul services and products. I’ve interacted with him a few times over the course of the last year and he’s always been extremely helpful. He’s very competent at his job and deserves a raise! him and his employees are one of the reasons I continue to patronize this particular location. They’ve always been very helpful and provided exactly what I’ve needed. Thanks Dave and staff!
Lezlee m | First ImpressionsThanks Uhaul for helping me.
Veronica C | First ImpressionsThis location is a joke, the customer service is the worst I have ever seen. I rented a truck and storage from here and the employees are unhelpful and straight up rude. If they don't feel like helping you they will make up such outrageously ridiculous lies. Even worst is the general manager, I will never rent from any Uhaul again. I wouldn't even recommend this company to someone I didn't like.
michelle o | Overall ExperienceI was treated with excellent service at this facility and would definitely rent here again. Thanks to David and his team!
roy q | Overall ExperienceOnly thing I would change is another customer making rude and inappropriate comments Besides that great location and employees. Thank you
Chryssy B | Overall Experience.
reta w | Overall ExperienceSabrina was very helpful in answering all our questions, giving us a tour of the facilities and explaining the use and rules necessary to make our storage rental a good experience.
Marsha P | First ImpressionsThe gentleman that checked us in was extremely helpful and friendly! We were very impressed with the site as well.
MARLA G | Overall ExperienceI found out after I completed all the paperwork and left that they don’t have 24 hour access yet. We used another company
Traci D | First ImpressionsIt was great staff was very helpful
MARK O | First ImpressionsAn unexpected wait between asking and buying homes made a storage unit a necessity and we were very happy with the help we received from Uhaul in finding an appropriate size and location.
Maranda H | Overall ExperienceThe service was quick and effective.
ANGELITA M | First ImpressionsThis location is the PITS. When I was a customer at the Ogden location, I got great service. I moved my things to the Sunset location a block or so from where I LIVE, and the service went to the DOGS.
STEVEN B | Overall ExperienceSales personnel are very much polite and the help to inform us of the details were very helpful
John D | First ImpressionsExcellent service and always friendly
Michael R | First ImpressionsI love working with uhaul. David is awesome!
Loni B | Overall ExperienceI have had excellent and personalized customer care. The staff and Gm respond quickly to my account and stored belongings.
STACY B | First ImpressionsVery helpful. Highly recommend.
Melody R | Overall ExperienceDavid was very professional and flexible to help us with our moving needs. We enjoyed a simplified and satisfied experience.
FRANK O | Overall ExperienceMore than a week after booking I was contacted by the extremely rude GM to tell me it was canceled due to construction with no apology or offer to help find another storage option. Now I get a survey?
Christopher H | ReservationBuilding was clean, people were pleasant, everything I expected.
Ethan J | Overall ExperienceGreat place.
Van H | Overall ExperienceThanks so very much Dave and staff. Robb
Robert F | Overall ExperienceGreat staff.!!!! always helpful.!!!
Robert M | Overall Experiencethank you just the right size for the things that we needed
kathy p | Overall ExperienceStaff was very helpful.
Chris R | Overall ExperienceThe staff was very friendly. I would recommend this location to anyone.
Blake J | Overall ExperienceThis facility was very easy to work with, very friendly staff. Great place to store our belongings for a couple months between moves.
Emily C | Overall ExperienceAll the staff were friendly and courteous. I believe the price of the RV parking space was Way too high, which is why I was forced to end my rental agreement.
jan g | Overall Experience