Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After I checked out from uhaul with my van I went straight to the gas station. Needless to say the wind was blowing hard and my door closed and my keys got locked inside the unit. I called the uhaul store to see if they had a spare key and was told that they didn't have any. You know that's a lie. Bullshit lazyass employees is what it is.
Francisco B
Rating:
4.0
Customer did not leave a comment.
Stephanie Y
Rating:
5.0
She was so nice and polite. I was terrified to return it because my husband couldn't be with me but she made me feel safe and respected. She was amazing 👏 5 million stars
tonya c
Rating:
5.0
Customer did not leave a comment.
martie r
Rating:
1.0
I never even got to use the unit because I was unable to rent a U-Haul from them so they got paid for nothing..
Ann B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brianna G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Erika S
Rating:
5.0
Rude employee plus UHAUL charged me $7 for going over by 7 miles. Apparently I can't make a detour to use the restroom and get a berate l beverage and snack and fuel.
Will never use UHAUL again
Jaime P
Rating:
4.0
Customer did not leave a comment.
Elye Q
|
Overall Experience
Rating:
5.0
Súper excelente servició
Deny C
Rating:
5.0
Customer did not leave a comment.
CHARLES J
Rating:
4.0
Customer did not leave a comment.
Brandy G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Synthia P
Rating:
4.0
Customer did not leave a comment.
CHARLES J
Rating:
4.0
I couldn't get a U haul truck from y'all don't not having a bill in my name so it made the move hard..and I still haven't got my stuff moved in yet but it's paid for.
Ann B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Shane R
Rating:
5.0
Customer did not leave a comment.
Stephanie Y
|
Overall Experience
Rating:
5.0
Back lights at night did not light up on the truck. I was following in car and they did not turn on when front lights were on
Sharon T
Rating:
3.0
Definitely need more counter help on Saturday mornings. Only having one person working the counter made for a longer wait time when we had reserved at a specific time.
Susan F
Rating:
5.0
Great place for storing you extra stuff, always clean and staff was very helpful!
Orlando O
|
Overall Experience
Rating:
4.0
Always a pleasure doing business with you.
JODY E
Rating:
5.0
Customer did not leave a comment.
Tammy B
Rating:
4.0
Customer did not leave a comment.
Scott N
Rating:
5.0
Customer did not leave a comment.
David F
Rating:
5.0
Customer did not leave a comment.
johnny r
Rating:
5.0
Customer did not leave a comment.
mark d
Rating:
5.0
The woman park the truck just in front. Was to kind and cleared
Norberto C
Rating:
5.0
Customer did not leave a comment.
EDDIE M
|
First Impressions
Rating:
5.0
Wonderfully Amazing! Thank you very much!
Albert M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tania G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Taylor H
Rating:
5.0
This a well run, good looking facility.
richard b
|
Overall Experience
Rating:
5.0
After exchanging the bigger size for a smaller size trailer maybe it should cost the same and to make sure I get the right paper work instead of the old paperwork just in case I would have gotten pulled over
joseph q
Rating:
4.0
Customer did not leave a comment.
RUSSELL P
|
First Impressions
Rating:
5.0
Nothing excellent staff
Joe C
Rating:
5.0
Customer did not leave a comment.
Audra G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shane T
Rating:
5.0
The UHaul app does not work often enough to be useful. The location finder seems lost, despite my location being used by other apps without trouble.
Overall the app and the app-based check-in and check-out are unusable and frustrating. Due to this reason, I will never use UHaul again because I feel your product is not fit for use or publishing, yet a defective product is pushed on me all the same. This creates a trust issue that I will mitigate by not using UHaul.
Thomas M
Rating:
3.0
Prices for a small storage are ridiculous and you guys raise the rent every few months definitely would not use this place again
AMANDA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY G
Rating:
4.0
Sliding doors were locked during normal work hours on a Sunday which made it inconvenient and difficult to move items in and out of storage. Had to re-enter code each time to use single door entrance.
JOHN C
|
Overall Experience
Rating:
5.0
All Good!
Benny B
Rating:
5.0
Customer did not leave a comment.
SCOTT M
Rating:
5.0
Customer did not leave a comment.
Sydrae S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS M
Rating:
4.0
They did a great job. No suggestions
Craig L
Rating:
5.0
Maybe don't say a rental is $20, at this point it's false advertising I paid nearly $80 and only had the truck for an hour and a half. No damage or anything the lady said it had something to do with the gas that we used and the insurance but thing is when I did an online quote I still ended up paying $30 more than I saw I would be charged online. I had to pay in store because your website wouldn't work. I'm low income and literally had no idea I would be charged nearly $100 just to go throw away a sofa. I trusted U-Haul because for years y'all were known for the $20 rentals. I feel scammed.
olivia s
Rating:
3.0
Customer did not leave a comment.
SELENA R
|
Overall Experience
Rating:
5.0
Just keep up the good work!
Rhonda D
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
Rating:
4.0
They guys in charge of hooking up my trailer went above and beyond trying to get my trailer lights to work! Throughout the whole stressful situation they kept their cool and tried everything they could with a smile on their face! Great job and very much appreciated!
Gabriel M
Rating:
5.0
keep doing the same service
Paul C
Rating:
5.0
Customer did not leave a comment.
Stephany Y
|
Online Move In
Rating:
5.0
Personnel were professional and friendly.
Maria C
Rating:
5.0
I can't think in anything you can do because you work so hard in make everything easy
MILSON G
Rating:
3.0
Customer did not leave a comment.
Paula G
Rating:
5.0
The agent I rented the trailer from was friendly and went above and beyond when we discovered the left brake light was inoperable. There was not another trailer of that size available, so she replaced the tail light on the spot which resolved the issue. Thanks!
Craig B
Rating:
3.0
I made my reservation online for September 25 and tried to get it 2 days early for my delivery because it was coming sooner than expected, so I went by Uhaul and the rep told me I couldn’t do it I hade to come on the day I made the reservations for and that caused my driver to have to wait 45 for me to go inside and get the storage unit. More training for the customer satisfaction. But the manager that registered was very nice and helpful
Tammy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cristie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HECTOR B
|
Overall Experience
Rating:
5.0
Really nice place. Very friendly and helpful. Even when I got behind in payments, they worked with me and let me get caught up. I would recommend this place to anyone.
Joe H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodrigo D
Rating:
5.0
Clean, Employees are real helpfull would recommend this place to everyone.
Francisco G
|
Online Move In
Rating:
5.0
Keep up the great work!!!!
Christy M
Rating:
5.0
Customer did not leave a comment.
Danny E
|
Overall Experience
Rating:
5.0
Quick and easy
Eddie H
Rating:
5.0
Customer did not leave a comment.
Ramon D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
twila s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ESTHER E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sonya P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert F
Rating:
5.0
Customer did not leave a comment.
Donna F
Rating:
5.0
Customer did not leave a comment.
Samuel L
Rating:
4.0
Customer did not leave a comment.
Douglas M
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
Rudy L
Rating:
5.0
Very courteous and professional.
Please give that young lady a raise.
I do appreciate everything
Martin T
Rating:
5.0
Customer did not leave a comment.
Robin B
|
Overall Experience
Rating:
5.0
Manager is always helpful & courteous! She’s friendly & very helpful.
Cynthia B
Rating:
5.0
Customer did not leave a comment.
Izeah C
Rating:
5.0
The lady who helped us is so friendly.
Ana C
Rating:
5.0
Customer did not leave a comment.
Steve S
Rating:
5.0
I love this location! I've used them in the past. I especially enjoyed renting this pickup truck. It drove like a dream!
Renee A
Rating:
1.0
Take off the price of the rental and explain about all the hidden fees get more professional people to deal with customers that place should be shut down
STEPHANIE H
Rating:
5.0
Great customer service
Cody B
Rating:
5.0
Customer did not leave a comment.
Stephanie M
Rating:
5.0
Nate is a great guy to work with!!! 10/10
LONNIE G
Rating:
5.0
Customer did not leave a comment.
Aurelio G
Rating:
5.0
Excellent customer service
Alejandro C
Rating:
4.0
Customer did not leave a comment.
gretchen l
Rating:
5.0
Customer did not leave a comment.
Cynthia O
Rating:
4.0
Accessing our unit and understanding how to get in and out of the building and the unit was confusing.
Stephanie Y
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jose M
Rating:
2.0
Staff was dryyyyy. Manager made me feel like she was trying to leave so I had to explain myself fast. Everyone else followed her lead. Dry as can be and made you feel like they were doing you the fabor
kenny o
Rating:
5.0
Customer did not leave a comment.
Brenda T
Rating:
5.0
Customer did not leave a comment.
Gregory T
Rating:
5.0
Customer did not leave a comment.
Rachel C
Rating:
4.0
Customer did not leave a comment.
Leslie G
Rating:
5.0
The two gents I had to deal with are the absolute hands down best ever it was smooth and easy they understood what I needed and got me going in a very professional manner I would recommend them 100 out of 10 seriously absolutely the best customer service hands down
SHAWN C
Rating:
5.0
Customer did not leave a comment.
DENISE Y
Rating:
4.0
Customer did not leave a comment.
Jose C
Rating:
5.0
Customer did not leave a comment.
CAROL S
Rating:
5.0
Very good service
TIMOTHY F
Rating:
5.0
Excellent customer service and support on move in
Daniel J
|
Online Move In
Rating:
5.0
The trailer need to be oiled and greased
BRIAN F
Rating:
4.0
Customer did not leave a comment.
Clifton E
Rating:
5.0
Customer did not leave a comment.
Marissa A
Rating:
5.0
Customer did not leave a comment.
freddie r
Rating:
5.0
Customer did not leave a comment.
CLAY R
Rating:
5.0
Customer did not leave a comment.
Douglas M
Rating:
5.0
Customer did not leave a comment.
Danny T
Rating:
5.0
Customer did not leave a comment.
RODGER L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adan V
Rating:
5.0
Thank you so much! Your employees were professional and accommodating. We were stranded and needed to get home and enterprise was sold out. Them renting a vehicle to us allowed us to get home and we were able to return the vehicle the next day. Thanks again for helping us get home!
Elizabeth S
Rating:
5.0
Very helpful
JUSTIN J
Rating:
5.0
Customer did not leave a comment.
Shauna P
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
4.0
Customer did not leave a comment.
Clifton- K
Rating:
5.0
Customer did not leave a comment.
MARTHA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth M
Rating:
5.0
A customer disputing damage was reading the contract AFTER AN INCIDENT OCCURRED. He basically backed up the line when I feel
Like he should have been asked to stand aside while others were helped and then he could continue to dispute his case. But the women working at the counter were very helpful to everyone
Liza B
Rating:
1.0
My hitch has.not been installed yet
Lara W
Rating:
5.0
I was kind of confused on the alarm disarming part of the moving in process, but overall it was fairly easy. I wish they had a disarming area on the second floor in addition to the first floor.
Shellie T
|
Online Move In
Rating:
5.0
It could not have gone better than it did. Excellent Job!
Gregory S
Rating:
5.0
Customer did not leave a comment.
JOSE G
|
Overall Experience
Rating:
5.0
Nathon is a great asset to your company.
This young man helped me out with my hope chest. I knew it was getting close to closing time on a Sunday, I unloaded 3 carts of clothes and the last cart had my hope chest.
When I came back down, Nathon and another employee had put the hope chest on the cart and put a blanket over it and actually brought it into the building for me.
Please let him know how much I appreciated his kindness and for making me feel like a valued customer. I really needed that extra help.
I will highly recommend U-Haul to anyone needing to move. Everyone at this location is friendly and super helpful.
Martha Runnels
Martha R
|
First Impressions
Rating:
5.0
Staff in Hobbs was amazing. Very helpful and friendly. Will definitely be using them again!
Amy K
Rating:
5.0
Very friendly and wonderful staff. Alesha and Sandra were super nice and knowledgeable of the moving supplies in their store.
Martha R
Rating:
5.0
We rent trailers and vans here several times a year. Service is excellent. Vans and trailers are always clean and well maintained.
TONY W
Rating:
4.0
Friendly and helpful customer service.
BRIAN H
Rating:
5.0
Customer did not leave a comment.
Mariaha O
Rating:
5.0
Customer did not leave a comment.
Tom J
Rating:
5.0
Customer did not leave a comment.
Ross B
Rating:
4.0
Customer did not leave a comment.
Jerry R
Rating:
5.0
I needed to rent a pickup and that was not available at the Navajo location. They called another location and reserved the vehicle I needed. I appreciate the excellent customer service.
deborah h
Rating:
5.0
Customer did not leave a comment.
JOSEPH E
Rating:
5.0
Customer did not leave a comment.
Joshua E
|
Online Move In
Rating:
5.0
Will use again
Dean C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carrie T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lela W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TASHI D
|
Overall Experience
Rating:
5.0
People that work there are very courteous and professional
Jose E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debbie C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie M
|
First Impressions
Rating:
5.0
Staff was efficient, knowledge, polite and professional.
Pam M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KEVIN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin H
|
Overall Experience
Rating:
1.0
Manager was rude and threatening. I’ll never use uhaul again
Veronica G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rebecca M
|
First Impressions
Rating:
5.0
Have used this storage twice before and will use them again if needed. Thanks
Brandi R
|
Overall Experience
Rating:
5.0
Always took care of anything I needed.
David E
|
Overall Experience
Rating:
5.0
Never really had a problem with the facility. Other tenants may create issues with times in storage but facility is really nice.
Lloyd C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ylsin N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debbie C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roxana A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jonanthony M
|
Overall Experience
Rating:
1.0
My nephew went to empty my unit because I no longer live in Hobbs.
He was told the wrong unit number and after the locksmith cut the lock off the wrong unit the alarm went off and management just shut it off without coming to check why it was going off.
After he mistakenly emptied the wrong unit, management contacted the owners of said unit and told them to press charges on my nephew to pass their responsibility onto him.
The Manager should be fired because she obviously is lazy and doesn't want to do her Job.
Arthur D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Moises S
|
Overall Experience
Rating:
5.0
Nikki was accurate & efficient
Christy M
|
First Impressions
Rating:
5.0
Staff are efficient and friendly
JONI M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Janekka C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MATTHEW S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kay P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carrie T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TIAYANA W
|
Overall Experience
Rating:
4.0
Close to home
Dean C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesus M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kranthimanbam S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Audra G
|
Online Move In
Rating:
5.0
Lexi was very helpful and patient with us. I would recommend her to anyone who needs storage and moving equipment
She was fast friendly and professional.
Elijah G
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Antonio V
|
Overall Experience
Rating:
2.0
Temperature gets to high in the summer, should be between 65 degree Fahrenheit and 85 degrees Fahrenheit. But constantly goes above 95 degrees Fahrenheit. Not happy do to the fact that it above room temperature. It’s critical for my property not to reach certain temperature or it will cause damage. Customer crevice is fast and friendly. Needs maintenance or upgrade on AC units for indoor climate control.
Victor M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lonnie r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laakea A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAX S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Coby H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRITTANY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lorrin J
|
Online Move In
Rating:
4.0
I vacated because I didn't have enough items in storage to justify TWO rent increases in almost one year.
Charles B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josie D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
diana c
|
Overall Experience
Rating:
1.0
You guys have lied to me a couple of times, I trusted you Hall reserved me a storage unit when I moved from Colorado to New Mexico, when I got to the U-Haul in New Mexico there was no storage available for me. I called you guys back and you guys supposedly fix the problem, I went back again and they said only one unit was available when I’m supposed to have two
Benjamin G
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Sally R
|
Online Move In
Rating:
4.0
Only reason I quit using my unit is because the prices keeping going up little by little.
Lacy N
|
Overall Experience
Rating:
5.0
So helpful and friendly
PAULA G
|
First Impressions
Rating:
5.0
We really enjoyed are storage unit! We just could afford the rates when they went up in prices! Thank you 🤗
billy s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Azucena D
|
Overall Experience
Rating:
5.0
Thank you so much. I would recommend u haul storage . Very clean a d safe
Patricia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATE Q
|
Overall Experience
Rating:
4.0
Super friendly and super clean store! They won’t give me a job even though they’ve been hiring for over a year now, but I would still recommend them.
Dorothy A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sergio C
|
Overall Experience
Rating:
4.0
Staff was very helpful, courteous and kind. They polite and assisted to make sure I was comfortable with ability to get in and out of facility when needing to.
Sharon S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terrel N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Teresa H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcos C
|
Overall Experience
Rating:
5.0
Employees are always friendly and willing to help.
Darrell H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHELBY K
|
Overall Experience
Rating:
1.0
Were always rude
Jose O
|
Overall Experience
Rating:
5.0
Very clean and secure.
Ann M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gloria E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robin B
|
First Impressions
Rating:
5.0
U-Haul, is the BEST Storage Service “Ever”
Thanks You for “Great”Business
LESLIE F
|
Overall Experience
Rating:
5.0
Buen servicio, gracias
Rigoberto R
|
Overall Experience
Rating:
5.0
It was every friendly ,there very good.
Juan V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dana B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danny E
|
First Impressions
Rating:
5.0
Loved having a storage here! Always very helpful and the storage facility was always very clean
Stephanee C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REMI t
|
Overall Experience
Rating:
1.0
Never got a called back from the store manager on some fees they charged me couple of months ago. I called corporate and they cannot help either. Worst service ever!!!!
David V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corina C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessie B
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. Facility very clean and secure.
BARRY B
|
Overall Experience
Rating:
5.0
This is a great place! Easy to load and unload! Only reason I’m leaving because we moving out of town. Staff is awesome! Great experience!
Danny E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruth E
|
Overall Experience
Rating:
5.0
We weren't sure if we were supposed to cut the zip tie that was on the lock/close mechanism so that could've been made a little clearer. But overall, awesome experience.
Rebekah T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RANDY G
|
Overall Experience
Rating:
3.0
I no longer have a need for a storage unit in Hobbs, NM so there would be no one that I would recommend it to so that is not really a fair question for me but there was no way to opt out of that question.
My complaint probably is not specific to the Hobbs office but to u-haul in general. Recently, you raised the rent on units. I am not unreasonable and I understand there are rising costs of doing business. However, to raise rents in the time of the COVID pandemic is unconscionable and especially in an oil producing area. Fortunately, I am in a healthcare career and my salary was never impacted so this increase was bearable to me. Many were not that lucky and you chose a HORRIBLE time for the increase. Therefore, at anytime that I can avoid ever using u-haul again I will and with the amount of more superior competition available I am pretty sure that can happen. I would like to say it has been nice doing business with u-haul but...
Ron K
|
Overall Experience
Rating:
5.0
Service was excellent and fast and knowledgeable
Coby H
|
First Impressions
Rating:
1.0
Horrible customer service asked for a replacement card and never got one took over a month just to get one called Corp to have the store manager Ashley contact me and never got a call from anyone.
Stephen P
|
Overall Experience
Rating:
5.0
The facility was really great I have nothing bad to say about these people they work diligently to make sure that I had a great experience cleansing this was five stars customer service is five stars Alicia and her employees her people are top-notch
Scott H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mary a
|
Overall Experience
Rating:
3.0
I would like to have been able to access my storage unit 24 hours without a fee, 2nd level storage was too hot on really hot days. I would regularly see the temperature above 90 degrees inside the 2nd level. Needed a larger unit from the beginning but they only have 10X15 units to offer.
Victor M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janie M
|
Overall Experience
Rating:
1.0
They lied to me ran up exorbitant fees even after I told them multiple times that I had left. Fraudsters and thieves is how I would describe the staff.
Daniel J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leslie W
|
Overall Experience
Rating:
5.0
We SO appreciate all of those who helped us! They were friendly, caring, thoughtful, pleasant and patient. Kudos to all of them!
Larry C
|
Overall Experience
Rating:
5.0
Cleanest facility!!! Staff super nice and helpful—but only one guy working so it took a little longer but very pleased with his help.
scott c
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Yesenia M
|
Overall Experience
Rating:
5.0
Best storage in Hobbs.
RyShawn D
|
Overall Experience
Rating:
5.0
Great staff. Always helpful.
Ralph H
|
Overall Experience
Rating:
5.0
Everyone we talked to was helpful & friendly. We enjoyed visiting with them as they helped us. Immediately felt like family. I suggest you hold on to this team!
We had to rent a second storage and were disappointed that your policy gave no discount on the second one. We asked if we had storages would there be a discount if we rented a truck to move. Since there isn't on, we will probably go with one we had been looking at.
Larry C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ylsin N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrian A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kyla s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda T
|
Overall Experience
Rating:
5.0
I had a storage unit there for 5 years, never had a issue. Moved to a new home that had a storage shed placed there. Thanks for great service
MARK B
|
Overall Experience
Rating:
5.0
My sister will be moving to UHaul storage because of my experience. Very professional.
JAN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catarina G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN A
|
Overall Experience
Rating:
5.0
Awesome place and service!
Danny E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bertha A
|
Overall Experience
Rating:
5.0
Very well kept.
Bertha P
|
Overall Experience
Rating:
5.0
Great experience
Daniel J
|
First Impressions
Rating:
5.0
Rented here before. professional group
Darrell H
|
First Impressions
Rating:
5.0
You and the employees of Hobbs Uhaul were above and beyond of providing customer service.
Anne M
|
Overall Experience
Rating:
5.0
The gentlemen that assisted me was very helpful and polite.
BARBARA S
|
First Impressions
Rating:
5.0
Cleanest and safest environment ever!
Rick A
|
Overall Experience
Rating:
5.0
This place can get very busy at times so patience is a virtue. When your turn comes the employees are excellent.
Darrell H
|
Overall Experience
Rating:
5.0
Such a good experience! Carts available for moving things in and out. The facility is so clean. The employees were respectful, patient and knowledgeable.
Angie G
|
Overall Experience
Rating:
5.0
The gal there is amazing! She is so helpful and made a stressful experience less stressful. I would definitely recommend this storage facility to anyone looking for storage.
Melisa G
|
First Impressions
Rating:
5.0
Great service
Hamon W
|
First Impressions
Rating:
5.0
The lady that helped us was super friendly and extremely helpful and answered all my questions.
Megan T
|
First Impressions
Rating:
5.0
Very friendly
Johnny J
|
Overall Experience
Rating:
5.0
Very nice , new, clean facility. The best I've seen.
Dustin V
|
Overall Experience
Rating:
5.0
Top notch service and well maintained facility.
Robert S
|
Overall Experience
Rating:
5.0
Very helpful in answering all questions.
The facility is very clean.
Good service from all employees.
Janie M
|
First Impressions
Rating:
5.0
It was easy enough
Michael N
|
First Impressions
Rating:
5.0
Excellent facility. Wish there was one in Carlsbad, NM.
Phillip P
|
Overall Experience
Rating:
5.0
Very clean, very professional!
Austin E
|
First Impressions
Rating:
1.0
All three employees were rude and had no clue how to use their own computer system.
Lindsey V
|
First Impressions
Rating:
5.0
Very helpful and felt my belongings were very safe. All the employees were very helpfully and nice in person and on the phone. I wish it was closer to where I am living. Thank you all for everything
jennie g
|
Overall Experience
Rating:
5.0
Very clean very nice place.
Luis A
|
Overall Experience
Rating:
5.0
Great place to store my crap for a while!
Zach C
|
Overall Experience
Rating:
3.0
Still being AUTO DRAFTED for storage unit I no longer occupy, was assured when I moved out this would Not happen. Contacted Uhaul 3 times and was told Manager Justin would contact me...Still waiting
Michael B
|
Overall Experience
Rating:
5.0
they were very friendly and helpful
Lisa G
|
Overall Experience
Rating:
1.0
Getting charged for 3 months that we did not have the unit this is the second one and then getting stuck in the elevator for an hour with no help then the employees laughed when told about being stuck
jessie s
|
Overall Experience
Rating:
5.0
Receptionist at check in was verypleasant and helpful. The units are extremely clean. There are plenty of carts to move boxes to the unit.
vicky b
|
Reservation
Rating:
1.0
An employee got stuck in the elevator for an hour the phone did not work when he told the employees they laughed. Charged us for units they had their locks on & sign that it was ready for a new cust.
jessie s
|
Overall Experience
Rating:
1.0
The lock to my unit was cut off and replaced with a different lock. I had to pay a locksmith $90 to cut off the lock. When I opened my unit the lock that I had put on was lying in the floor!!!
Susan S
|
Overall Experience
Rating:
5.0
Staff always friendly and helpful
Gabriela R
|
Overall Experience
Rating:
4.0
Thanks
Lorna J
|
Overall Experience
Rating:
5.0
Nice facility, nice people that work there all of them really help full personal, 👍
RAMON R
|
Overall Experience
Rating:
4.0
great addition to the Hobbs area.
SANDRA S
|
Overall Experience
Rating:
4.0
Good
michael h
|
Overall Experience
Rating:
5.0
The cleanliness of your place of business was outstanding. The employees who helped us were friendly, professional and treated us great. Thank you.
james w
|
Reservation
Rating:
5.0
Very helpful, friendly, and professional.
Jonny L
|
Reservation
Rating:
5.0
Uhaul in Hobbs, NM was excellent. I had storage unit for a little under two years. They kept my stuff clean and protected. Staff was always very friendly.
Dylan j
|
Overall Experience
Rating:
3.0
Every time I tried to go in after hours my card wouldn’t work had to get them reset a few times
Vincente M
|
Overall Experience
Rating:
5.0
Good customer service
KIMBERLY R
|
Overall Experience
Rating:
5.0
I was able to use the service at a nominal cost , customs reps were always courteous, thanks!!
Chriselda L
|
Overall Experience
Rating:
4.0
issues were with our key card. We had to go in sometimes because it wouldn’t work at the gate. I know they are working on this though. nice facilities though with an assortment of packing materials.