Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hours of access are not convenient. Door system on indoor storage was out of order for nearly a year. Outdoor storage options with better security and 24-hr access available close by at a lower rate.
Gordon Hawker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Duane BEGLAW
|
First Impressions
Rating:
5.0
I've moved a lot and used U-Haul for all my moves with overall good experiences. However, this location offers excellent customer service. They went above and beyond to accommodate our ever-changing needs for the truck and the storage unit. The large property was being plowed immediately during a heavy snowfall warning lasting over several days. Couldn't have been better!
MASHA JOHNSON
Rating:
5.0
Customer did not leave a comment.
Dwayne Kalmakoff
Rating:
5.0
Staff is excellent friendly and courteous
Mike White
Rating:
5.0
Drop off was quick and efficient . And staff was friendly and efficient . Great service .
doran perry
Rating:
3.0
Original drop off was in dunmore so we went there to find out it’s permanently closed waste of time to go there and find out/call in to get it swapped
Matthew Cooke
Rating:
5.0
I went against the bad reviews for this location, and I’m happy that I did. I was greeted with big smiles, friendly owners and efficient service. Check in and out took just as long it’s taken me when I’ve rented at other locations, maybe even faster. The whole process from beginning to the end was very good. Nothing to complain about. I would definitely rent from here again.
mikael hawee
Rating:
5.0
Customer did not leave a comment.
Leanne BUFFALO
|
Overall Experience
Rating:
5.0
We all know about the door latches on the units. Other than that above and beyond EXCELLENCY.
Pam Dahlin
|
Overall Experience
Rating:
5.0
Everyone was excellent
Christopher Geor HORSBURGH
Rating:
4.0
Should be some sort of emergency backup. Waiting over an hour to pick up your van and missing appointment isn't acceptable. Should have been given discount for problems and delay.
Laura Rowan
Rating:
5.0
I highly recommend this company for moving and storage needs! My experience was great! Fast and clear booking, friendly staff, excellent service, excellent prices! I was very pleased! Thank you very much!
Denys Osinnii
Rating:
5.0
The staff was nice
ADIL AL-ANI
Rating:
5.0
Very convenient
Marjorie Dickenson
|
First Impressions
Rating:
2.0
The customer service was terrible. The lady that I dealt with was not friendly at all. She should NOT be in a customer service job. She should find another job that does NOT involve dealing with people. Maybe she could practice smiling to customers and being pleasant
STEVEN STABLERS
Rating:
5.0
Amazing!
KENDAL HANSON
Rating:
5.0
None
Brian Geneau
Rating:
5.0
Customer did not leave a comment.
DAWN PRAWDZIK
Rating:
5.0
Manager is personable, excellent customer service. Other staff below average in customer service skills
J D McNeil
Rating:
3.0
Van
Cameron Day
Rating:
3.0
Customer did not leave a comment.
Lance Chinn
Rating:
5.0
Customer did not leave a comment.
amanda wray
Rating:
5.0
Staff was great consider them friends thank you
Lidia laleggia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacy Scheuerman
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Spencer Hamilton
Rating:
5.0
Customer did not leave a comment.
Tanya Ridley
|
Overall Experience
Rating:
3.0
The inside of the driving area stunk like cigarettes. There were crumbs in the console area. And why was I told I could not drop it off at the same location. A glitch in the system. I had to drop the truck off in one location and walk to the original location to pick up my car.
Blaine Cheverie
Rating:
5.0
Kim was super friendly, fast and efficient.
Thanks Kim!
DAWN PRAWDZIK
Rating:
2.0
Customer did not leave a comment.
Randon Hok
Rating:
5.0
Keep up the great work!!!
Lisa Andrus
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Betty Dawn Graham
Rating:
3.0
Would not rent again from UHAUL. Was calling head office for 2 hours day of pickup, UHAUL made ME call drop off locations as the one I was promised did not accept. During transportation, on HIWAY trailer lights failed . Wires hanging/ breaking on trailer. Trailer was very very muddy on outside when picked up. No happy what so ever. Unacceptable customer service and trailer maintenance procedures. Trailer was a safety/legal hazard on Hiway, not up to transport Canada basic standards. Have picture to prove deficits.
Matthew Gruca
Rating:
3.0
I booked this place and even though website said that because I rented a trailer from uhaul, first month will be free but I was charged for $31.45 for first month. I proceeded anyway and booked the place and I received password to get in and information to how. When I arrived at the location I was told there are no reservation and any payment under my name. So I had to go through process all over again which was very unconfortable. I don't know why I was charged for it.
Tohid Dalaei Milan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Muddle
|
Overall Experience
Rating:
2.0
Expensive rates and uhaul costs
butrose manas
|
Overall Experience
Rating:
5.0
Really friendly service, I appreciate they made me feel appreciated and answered all my questions.
Plus I got support with the process of towing a car step by step, they were excellent at taking the time to explain and make sure I understood how it works, so I could have a safety trip. that really made me feel special.
Thank you U-haul customer service at Redcliff AB T0J2P0
Emmanuel Garduno Pano
Rating:
5.0
Nothing just great service and equipment
shane briggs
Rating:
5.0
Clean, we'll maintained, good value for money spent.
Lorne McNulty
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Allen Seebeck
Rating:
5.0
Customer did not leave a comment.
AHMED SALEEM
Rating:
5.0
Customer did not leave a comment.
Keith PATTERSON
Rating:
5.0
Customer did not leave a comment.
Randy Mcmullen
|
Overall Experience
Rating:
5.0
"MOST MASSIVE THANKS TO": "Buddy" Laboucane!
One of the BEST experiences EVER with moving & storage. In the entire 30 year's, that I've been needing to use a service like that. Definitely, had some bad; downright nightmarish experiences before. By hiring many movers & having to use other facilities to store.
This was the complete opposite! And absolutely AHHHHMAZING! "ALL" the staff members were "EXTREMELY": Helpful, welcoming, friendly, efficient, knowledgeable, kind, compassionate, empathetic, understanding & nice. Going waaaaay above & beyond! To ensure that everything was explained, plus taken care of. The truck was "VERY": Clean, easy to operate, well maintained & operating great. Storage units & indoor facility is "TERRIFIC"! Good peace of mind, knowing it's secure. Appreciate there were locks on hand to buy. And that they have made the location accessible to those with disabilities. Moving is stressful enough. Everyone made this entire process, totally smooth! From start to finish. A "HUGE" shout out to all involved & Cleo the cat. Who is "purrrrfect"!
cassandra Dauncey
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
barb walker
|
Overall Experience
Rating:
5.0
Superb service. Immaculate centre. Friendly knowledage staff. Recommend highly.
Sandy Stevens
Rating:
5.0
Customer did not leave a comment.
john darenvogen
Rating:
5.0
Buddy went out of his way to help customers with there rentals, and not just me. I watched him go the extra mile with every other customer in the store.
The store was very need and orderly. Every kind of accessory I might need was neatly displayed and competitively priced.
I was even asked if I needed straps. I had my own but was impressed that they remembered to ask.
Robert Wiebe
Rating:
5.0
Customer did not leave a comment.
Jeff Klick
Rating:
5.0
Customer did not leave a comment.
Patricia Garlock
Rating:
5.0
Customer did not leave a comment.
Cornie Neufeld
Rating:
5.0
The only thing is I find that sometimes the prices are going up and up. And I think you should stay at the same price. It makes it inconvenient for people every time you go up in price. I had to leave my comfortable one to get a smaller one because I couldn't afford to pay it. But it is convenient to store things
Linda Surina
|
First Impressions
Rating:
5.0
Staff was very helpful at this location
Terry Dobson
Rating:
4.0
Customer did not leave a comment.
Margaret Barrett
Rating:
5.0
Clean and easy to access along with a helpful staff. Thank you
Justin Eckstein
|
Overall Experience
Rating:
4.0
Have the proper equipment for rental. I had to purchase a different sized ball for the hitch for the car hauling trailer
Lynn beck
Rating:
5.0
I was charged for an additional day when I had returned it after 2 days (it was to be returned after 3) as this charge occurred on a weekend I will be contacting this location tomorrow( Monday) and be asking what’s going on.
Dan Wanke
Rating:
5.0
Excellent customer service! Had a lovely, easy experience made my move smoother!
KASSANDRA GRAHAM
Rating:
5.0
Customer did not leave a comment.
Kevin Barber
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather Carlson
Rating:
1.0
Customer did not leave a comment.
Kevin Krieger
Rating:
5.0
Customer did not leave a comment.
Grant Goehring
|
Overall Experience
Rating:
5.0
This was the most painless, smooth process I have experienced in a long time. Moving can be hectic but the associates (especially Khalifa and Robin) made it so much easier by accommodating my needs. Thank you so much for all of your help.
madison aubry
Rating:
5.0
Customer did not leave a comment.
paul bauche
Rating:
5.0
Great help
James Mellan
Rating:
5.0
Customer did not leave a comment.
Robert Link
Rating:
4.0
Customer did not leave a comment.
Rick Anderson
Rating:
5.0
Very clean, good price. Wasn't happy about 2nd floor location but that was the unit that was available. Sure not much to complain about. Very happy over all.
Lorne McNulty
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
paul bauche
Rating:
5.0
Service was excellent, reservation was little delayed due to new staff but otherwise flawless. ickup of equipment was eassy and drop off even easier. I will definitely be back.
brad wainwright
Rating:
5.0
Nothing I can think of. All was wonderful
Francie Enman
Rating:
4.0
Thanks for putting up with me and my nightmare
Travis Wilton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nolan MILLS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Celyn Whelan
Rating:
4.0
Great facility.
Dale Mogck
|
Overall Experience
Rating:
5.0
Good prompt service
Maynard Schiebelbein
Rating:
5.0
Customer did not leave a comment.
lisa peterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRI PEDERSEN
Rating:
5.0
Customer did not leave a comment.
Robert Harty
Rating:
5.0
I can't recall the woman's name who assisted me with my drop off Friday evening, she was the closing associate, but she was AWESOME! This location is also by far the nicest one I've ever set for into ad well. The outside area is very neat, organized and tidy as well. I will absolutely consider using them again when needed.
Lisa Steffen
Rating:
5.0
Customer did not leave a comment.
Grecia Esmeralda Chavez Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
allan stenhouse
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dixie Yates
|
Overall Experience
Rating:
5.0
Everything was perfect thank you so much
yamile Ortega
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wes Skakun
Rating:
5.0
Thank you Augast.
Candice Senger-Hammond
Rating:
3.0
No proper signages, didnt read the notes. We were there at exactly 5pm. Still they charged 13$
Iris ching
Rating:
5.0
Customer did not leave a comment.
Allen Seebeck
Rating:
5.0
Customer did not leave a comment.
Peter Rolfe
Rating:
5.0
Keep nailing it.
Peter Rolfe
Rating:
5.0
Buddy and his staff are remarkably the best. Very helpful and considerate.
robert kroll
|
First Impressions
Rating:
5.0
Attended was extremely helpful and pleasant.
Ken Dowse
Rating:
5.0
Customer did not leave a comment.
willmer pizzey
|
Online Move In
Rating:
5.0
The app needs improvement, took a long time to return the trailer and have concerns we will be billed multiple times for the rental based on the behavior of the app
Larry Hoffman
Rating:
5.0
Great service and great prices. Couldn’t be any better
Ken johnstone
Rating:
5.0
Customer did not leave a comment.
Kim Piche
Rating:
5.0
The Lady was courteous and friendly. Everything went smoothly.
LINDA CHEMULAI LANGAT
Rating:
4.0
Customer did not leave a comment.
JEFFERY Inkster
|
Overall Experience
Rating:
3.0
I had reserved a cargo van and when I arrived to pick it up was informed they didn’t have one for me. They did give me another vehicle but it was not what I had reserved.
Pat Borrows
Rating:
5.0
I'm not a fan of apps and tech in general. The photos of the trailer were not of the trailer I rented.
Jerod Pluth
Rating:
4.0
The service was excellent. Nothing to improve
Fred Robins
Rating:
5.0
Customer did not leave a comment.
Allan OByrne
|
Overall Experience
Rating:
5.0
Very, friendly, polite and a job well done professionally. Told me a bout how long to install my hitch and the installation was done on time.
Thanks
Bill Tillack
Rating:
5.0
It was a great experience with U-Haul. The Staff are friendly and well informed on all of the U-Haul equipment.
William Macdonald
Rating:
5.0
A doorbell would be a good idea ,if the staff is busy in one of the offices they don't hear you come in to the front desk.Other than that the staff was very friendly and efficient.The truck was user friendly,clean and pretty well maintained
cathy collier
Rating:
5.0
Customer did not leave a comment.
Lidia laleggia
|
First Impressions
Rating:
5.0
Was a very accomodating experience. Will use it again
Brad Cummings
Rating:
5.0
Olivia was very helpful
Stephen Spangenberg
|
First Impressions
Rating:
5.0
Service was great.
Karen Holt-stewart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gail magarrey
Rating:
5.0
Buddy was really nice and the installation went quick!
Scott Ogden
Rating:
5.0
I had to have 3 storage lockers here,2 inside and 1 outside,always clean in and around units.the staff ,all of them were so helpful with everything I asked about or needed..thank you all for the professionalism, care,laughs, would always recommend medicine hat uhaul to anyone...thank you once again ...
susan schell
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Elena Enverga
Rating:
5.0
Customer did not leave a comment.
Sean Leyas
Rating:
5.0
Customer did not leave a comment.
Vincent Gaudet
Rating:
4.0
Customer did not leave a comment.
barb walker
|
First Impressions
Rating:
5.0
Was fully satisfied - no suggestions.
randy mack
Rating:
5.0
Nothing the staff and service were excellent!
Lyle Cunningham
Rating:
5.0
Customer did not leave a comment.
Shawn Hemmaway
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oladele Akano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Glen brunet
|
First Impressions
Rating:
5.0
Very pleasant people to help with everything
allan stenhouse
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Glenn Brunet
Rating:
5.0
The lady at the front desk was awesome and like her way of communication and also proper knowledge of equipments
Sunpreet Singh
Rating:
5.0
Customer did not leave a comment.
Brian Boettger
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cynthia King
Rating:
5.0
Customer did not leave a comment.
Mark SCHMALTZ
Rating:
5.0
we had no complaints. from pick up to drop off staff were very friendly and accommodating.
Cal Mayer
Rating:
5.0
Customer did not leave a comment.
Dan Vanbocquestal
Rating:
5.0
Very nice young lady at the uhaul store..even after all the stress of moving her kindness surely calm down my anxiety inmediatly...thank you
gabriela ferretti
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julia Deminick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Neil
Rating:
3.0
Customer did not leave a comment.
Cameron Pachan
Rating:
5.0
Customer did not leave a comment.
Kevin Barber
Rating:
5.0
Great facility. My only recommendation would be to grade the entrance. It's very rough, but I did notice that it had been graded recently.
Ritch Nunweiler
|
Overall Experience
Rating:
5.0
Great and helpful staff
tyler munro
|
First Impressions
Rating:
5.0
Drop off was painless. All good.
Donna Brewster
Rating:
3.0
Customer did not leave a comment.
Larry Rollack
Rating:
5.0
Customer did not leave a comment.
Valerie Wiltse
Rating:
4.0
In town not affraid but for out of town would be nice if a spare wheel and tire was included.
Because out in country would be stranded for along time for Roadside to show up.
But then again not many know how to change a flat .
Wayne Bishoff
Rating:
5.0
Customer did not leave a comment.
Debbie Hook
Rating:
5.0
Customer did not leave a comment.
Sharla Butler
Rating:
5.0
Staff friendly and helpful. Lockers were clean and easily accessible. I would definitely use these again if I need to rent storage.
April Herod
|
Overall Experience
Rating:
5.0
Excellent storage facility
Highly recommend
Patrick Doherty
|
Overall Experience
Rating:
5.0
The manager Buddy was an immense help.
Patrick Doherty
Rating:
4.0
Customer did not leave a comment.
doris hunt
|
First Impressions
Rating:
5.0
No improvement needed, staff was friendly and very knowledgable
Brian Geneau
Rating:
3.0
Lady was on the phone
Only one person working
Christopher Crans
Rating:
5.0
Customer did not leave a comment.
Vincent Gaudet
Rating:
5.0
Easy drop off. Helpful staff
Chris Birch
Rating:
5.0
Excellent service
Garth Belik
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nichole Muryn
|
First Impressions
Rating:
4.0
Still wondering why I had to pay for August when I moved out July 29 and employees knew that I was moving out.
patrica lewis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Natalie Nielsen
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paul Promhouse
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jocelyn schmidt
|
Overall Experience
Rating:
5.0
Thank you for your efficient service!
judy matin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ritch Nunweiler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mock Eckersall
|
Overall Experience
Rating:
5.0
All of the Humana's I dealt with were excellent to deal with. The booking process on line was not a pleasant experience. Thank goodness for the humans who corrected things.
Ritch Nunweiler
|
First Impressions
Rating:
5.0
This is the best place for storage -- very secure, well lit, good hours. Your stuff will definitely be safe!
Staff are very friendly and willing to accommodate! They went way beyond expectations to help me out during difficult times!
Highly recommend!
Jennifer Duguid
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olivia Allan
|
Overall Experience
Rating:
5.0
It's our first time renting storage and the lady who took care of us was extremely helpful and really nice to deal with. She explained everything simple and straightforward. Took us to the unit and showed it to us.
We couldn't have been more pleased with the level of service we had received.
derek murray
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cherise Burnett
|
First Impressions
Rating:
5.0
Thank you very much ur kindness helpful. Was in a little panic to find a storage unit in short notice u came thru Good price friendly. Thanks so much
Shannon Goodheart
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jermaine hovern
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kelly grunwald
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Watson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nick Grabas
|
Overall Experience
Rating:
5.0
Great customer service. Much appreciated.
Kayla Dirk
|
First Impressions
Rating:
5.0
Very friendly staff
nathan rudolph
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lori etheridge
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Colton Backlun
|
First Impressions
Rating:
4.0
Only problem when moving this morning build B wasn’t opened. Waited about 3/4 hr to open. We were there at 9:30. That was the only problem this morning door not open
Shannon Goodheart
|
First Impressions
Rating:
5.0
Buddy and his staff are excellent.
robert kroll
|
Overall Experience
Rating:
5.0
Very good experience all around. Friendly, helpful staff made it easy throughout the rental.
Curtis Peters
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela Watson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Steve Smith
|
First Impressions
Rating:
5.0
Buddy and the rest of the staff were amazing and helpful with everything we needed to help us with our moving our house and business. We couldn’t ask for anything better.
Kevin Svennes
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kathy Wang
|
First Impressions
Rating:
5.0
The young woman agent has given me a good service and good advices...
Jackson Emmanuel Barrette
|
First Impressions
Rating:
5.0
Liked the layout
Starr Rodenbush
|
Overall Experience
Rating:
5.0
Overall experience has been very pleasant and without hassle. I had 2 storage lockers for several months and rented a van and truck which were clean and easy to operate. Access around the yard was easy too.
WINFIELD GENE
|
Overall Experience
Rating:
5.0
Buddy Laboucaine and Team are trusted professionals. I am very satisfied. I'll recommend Buddy L and Uhaul anytime.
ken ledrew
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kylee Schell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dev Gokool
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Scott Robertson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie WOLFER
|
First Impressions
Rating:
2.0
Staff are usually very friendly and helpful anytime we have a request or a need regarding our storage unit , just downsized to a smaller unit , have been with these guys for almost two years now 😀 😄 😊 😉 ☺️ 👍 😀
dwayne reynolds
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rick Benoit
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John O'Connor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melynda Bourget
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheldon Sandau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Canter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy Mcmullen
|
Overall Experience
Rating:
5.0
Staff very knowledgeable and friendly
Richard Sharp
|
First Impressions
Rating:
5.0
The lady that help me was excellent
kelly grunwald
|
First Impressions
Rating:
5.0
The staff were friendly, helpful and available when required.
Thank you.
Bernadette Foster
|
Overall Experience
Rating:
5.0
Great place
DOUG MCNALLY
|
Overall Experience
Rating:
2.0
Hello, it was great having u-haul for moving and storage. Every staff member was helpful and great up until I got to Medicine Hat. I went to the storage unit to collect all of my belongings. The woman working behind the desk was extremely nasty and condescending. All I did was ask to get into my storage unit to gather all my belongings. Ever since the second I walked in she was extremely rude and condescending. She spoke to me as if I was bothering her by asking to access my unit. I do not know her name but she looked quite young and had blonde hair. (Any other staff member I came in contact with was great). Only that person I described at the Medicine Hat, Ab location, made the experience horrible by the way she was towards me.
Rory Spurgeon
|
Overall Experience
Rating:
5.0
Great place, great manager and staff.
Nick Grabas
|
First Impressions
Rating:
3.0
I think U-Haul in Medicine Hat was good for what we needed. The manager and staff are a good bunch of people. I would go back if I needed them again. I just would have appreciated 24 hour access to our stuff. But for the year and a half I was there, I felt our stuff was safe and secure. However, I always believe there's always room for improvement. Nothing is perfect. Happy moving and storage at U-Haul Moving and Storage (Redcliff/Medicine Hat, AB) y'all.
Jim Budde
|
Overall Experience
Rating:
5.0
The young lady checking us in was very friendly, patient, answered all questions and was very easy to understand. She explained everything in great detail and went above and beyond to make sure we knew what we needed to. I would highly recommend this location ! Very satisfied. Thank you !
Robynne Creek
|
First Impressions
Rating:
5.0
Was a great experience. Staff was knowledgeable and very helpful.
Benjamin Sheward
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric Nygard
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Edward Lachance
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy FEHR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheldon Sandau
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Braden Puddicombe
|
First Impressions
Rating:
5.0
One of the best self-storage facilities I've dealt with and downright fantastic office staff. Seriously helpful in spite of the pressure on them!
Of course I would have enjoyed even more extended hours as I wanted to bring in things later than the 10pm cut-off time. But I do understand the problems even later hours may create.
Alex Vondjidis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JIM DOUGLAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
doug davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
connie macpherson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
allison parker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce Thomas
|
First Impressions
Rating:
5.0
Thanks for all your help! Great staff and a hard working team!
diana voll
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tabatha Maisonneuve
|
Overall Experience
Rating:
5.0
The staff are nice and extremely helpful always has a good attitude and atmosphere always polite and positive thank you for being great
James Wheeler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oyindamola Hodonu
|
First Impressions
Rating:
4.0
Did not get the locker I reserved. Was not told that it could be any locker. At first. Please have staff notify customers that. Also a small oversight on no lock inside locker as promised. But was quickly righted. Great place
robert kroll
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura McMillan
|
First Impressions
Rating:
5.0
All things good
Benjamin Sheward
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
larry wasylyshen
|
First Impressions
Rating:
5.0
The owner, Buddy, is helpful, friendly, and professional. More than fair. Excellent customer relations. He’s so good that he may need to hire more staff, word gets around you know.
Greg White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aquilla Oberkirsch
|
First Impressions
Rating:
5.0
The girl at uhaul went above and beyond what was needed for assistance
Phil Karza
|
First Impressions
Rating:
4.0
Just had a few experiences with staff. The lady that signed me up was in no way friendly. I never received a card when I signed up as well causing mass confusion with the employee and me when I went to use it a second time. Had no idea I needed one. .
Bonnie Noga
|
Overall Experience
Rating:
5.0
Buddy and Kristen were amazing -- super friendly and helpful!
They made the process so easy and convenient. I can't express enough how fantastic this location is!
Jennifer Duguid
|
First Impressions
Rating:
5.0
Buddy was very friendly! I would recommend to my friends and family.
Aurielle Young
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ken Wandler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brian Dineen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristen Hoimyr
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Posavad
|
First Impressions
Rating:
3.0
The only issue that I had was that a female employee told me that I would receive a credit back for the unused days and when I requested this credit another employee told me that wasn’t true. Contacted someone through the website only to find out the info that I was given was false. Pretty disappointed that a 12 day credit is what would deter me from using this service again.
Melissa Telke
|
Overall Experience
Rating:
5.0
The contents of my three units were intact and subject to climate control after one and half year. I was very happy to see how well they were maintained and kept well. Thank you for your care and attention!
Sincerely Bev Botter
bev botter
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
matt bayes
|
Overall Experience
Rating:
5.0
Thanks
NICKOLAS GRUNWALD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hugh Hill
|
Overall Experience
Rating:
5.0
Very friendly and helpful, nice and clean
mitchel mcclellan
|
First Impressions
Rating:
5.0
I haven’t moved in yet but the space is clean
And roomy
Clayton Orge
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hugh Hill
|
First Impressions
Rating:
5.0
The staff were friendly and very helpful. The only issue I had was trying to do the return as I was on hold a very long time and still didn't manage to get threw to complete the return. I will be in to return the dolly in the morning as the movers forgot it off the truck. Sorry my fault. I didn't double Check. All in all the customer service at the Redcliff location is excellent!
diana voll
|
First Impressions
Rating:
5.0
Very friendly staff and very helpful!!
COLIN DRAKE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELIZABETH REMPEL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENJ HEINRICHS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas REEVES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karl Edmond
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kaleigh Duggan
|
First Impressions
Rating:
5.0
I would most deffently rent from you guys again if I had to.. staff was always amazing and very quick to fix an issue if 1 popped up. My rental experience was amazing. Thank you very much!!! Lol
April Gautreau
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
JD mcneil
|
Overall Experience
Rating:
5.0
As times are hard I’m thankful for the office and manager I believe for understanding my situation knowing I have no extra money
Hope Liepert
|
First Impressions
Rating:
5.0
Buddy was very helpful and courteous and very knowledgeable about the product in the store and was very nice.
James Wheeler
|
First Impressions
Rating:
5.0
Wonderful staff, helpful, would recommend this facility to anyone. Cheers Robert
Robert Krolll
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lee Greenwood
|
Overall Experience
Rating:
4.0
A little expensive
Daniel LIGHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROSETTA SANDERS
|
Overall Experience
Rating:
2.0
Was there to move in three times the doors at car drive in was not opening despite the poor lady trying to open several times the side that opened eventually was very far at the end .Imagine having to push boxes on trolley to the far end
Olanike Rhoda Agbabiaka
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brent HOPE
|
Overall Experience
Rating:
5.0
Staff very accommodating and polite
This was a great experience
William Duffield
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
matt bayes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
carly cashato
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tanis Robinson
|
Overall Experience
Rating:
5.0
The staff at this U-Haul site are always polite, courteous, and helpful. I would recommend them to anyone else.
Wayne Gilchrist
|
Overall Experience
Rating:
5.0
I would use your company again! I would recommend you to ppl also!!
lisa andrus
|
Overall Experience
Rating:
5.0
Great staff!
Douglas Cooke
|
Overall Experience
Rating:
4.0
Couldn't access the building with my card one night at midnight. Phoned the number talked with a lady and there was nothing she could do. I had to wait till morning.
Thank you Redcliff Uhaul for everything!! You are Awesome!! 😊
Lyndsay McGregor
|
Overall Experience
Rating:
5.0
Bud and his staff are very helpful and considerate, I will definitely be using Bud‘s outlet again in the future.
Thank You,
Michael (Rick) O‘Neill
Michael O'Neill
|
Overall Experience
Rating:
5.0
Clean facility and staff were excellent to deal with.
jamie smithson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Cismas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott Ramsey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jocelyn moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gerald Thurber
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Branden Doell
|
Online Move In
Rating:
5.0
The manager and staff are very welcoming and friendly. I was in a jam on my move this past weekend August 1 2021. They came to the rescue.
Thank you very much
Very appreciated
Alicia
Alicia Burger
|
First Impressions
Rating:
4.0
Only issues was with the security system not working correctly, and there were times when I arrived the sliding doors were not unlocked.
Lonnie Hill
|
Overall Experience
Rating:
5.0
The experience was great. Manager was very professional, patient and helpful.
The storage was very clean.
All above expectation!
Thank you,
Hamid Baheri
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Germaine GAGNE
|
Overall Experience
Rating:
1.0
I know the website says that upper level units "may" require stairs. But when booking a unit, it should really indicate that it is only accessible via stairs. I can't believe there is no elevator/ramp access to the upper units!
Also, we did not receive our free lock.
Amy Robins
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Rod Outhwaite
|
Overall Experience
Rating:
5.0
Great place, always happy to help
DOUGLAS HARLICK
|
Overall Experience
Rating:
5.0
Verry friendly staff. Made everything work to what I needed and very helpful and was with in my budget
April Gautreau
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michael fraser
|
Overall Experience
Rating:
5.0
Excellent Service
Debbie Burback
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dwayne Oliver
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rod Outhwaite
|
First Impressions
Rating:
4.0
very happy with the facility, well run business
lorne pretzlaw
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rod Outhwaite
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barry Elsderkin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michelle roth
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Barry Elsderkin
|
First Impressions
Rating:
4.0
Thanks again for the helpful and friendly service and staff in your location. I would also remind you (Buddy) to deposit our rental payment/cheque dated May 15/21 for the rental period from May 15 - June 15/21. As you know we are still in Manitoba and will be moving to Alberta at the end of May, so we can't be there to pay in person, which is why we wrote you the cheque in advance. Other than that, it was a pleasure meeting all of you and see you all again soon. Remember to count your blessings and I'm sure you'll note there are many, and many more yet to come..! :-)
Jim Budde
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Liam Griffin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Helen Moise
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
diana tingmaik
|
First Impressions
Rating:
5.0
came away with a positive experience
lorne pretzlaw
|
First Impressions
Rating:
5.0
The gentleman that helped me with check-in was very friendly, and gave me
all the information about what I asked and even some things I had not thought to ask, My locker was clean, well lit up and easy to access.
connie bebee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vanessa Moore
|
Overall Experience
Rating:
5.0
100% perfect, could not be better
first impressions hair & body studio
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen Debler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greyson Clark
|
Overall Experience
Rating:
4.0
Rate was a touch high for the amount of space . And the accessibility hours could be a bit longer .
Beau Zilinski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mona Davies
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Ethan Woodcock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JD mcneil
|
First Impressions
Rating:
5.0
Excellent staff and facility. Very clean and the climate control is great. The drive in unloading bays are so nice as well.
Dale Mogck
|
First Impressions
Rating:
5.0
Buddy made a very stressful event in our lives So much easier with his big smile, helpful nature and enjoyable conversation. Plus he was a big help with helping me to my car with my purchases. The facility is so clean and well maintained, it’s definitely comforting knowing our property is being well taken care of
Sheryl Sand
|
First Impressions
Rating:
4.0
local store was not aware of the code that was texted to me. code did not work. exchanged for swipe card. all good, staff very friendly and accommodating.
jason knibbs
|
Online Move In
Rating:
5.0
If I have to use a storage facility it would be this Uhaul.
Barbara Tooth
|
Overall Experience
Rating:
5.0
Staff were accommodating.
Barbera Tooth
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JUBILEE CAMPBELL
|
First Impressions
Rating:
5.0
A company is only as good as its employees and I found the staff efficient, accommodating and friendly.
John Cherwonogrodzky
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrea Petke
|
First Impressions
Rating:
5.0
The staff at this uhaul are so great. They are beyond helpful, so kind, and very knowledgeable.
Anna Wilson
|
Overall Experience
Rating:
4.0
Buddy Laboucane was very helpful with all aspects of our storage needs at the Redcliff storage facility. Thank you Bubby for all your gracious assistance!
GUY DORE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany Schindle
|
First Impressions
Rating:
5.0
I will most definately reccomend.
Alicia Burger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha Sabourin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brendon Longmuir
|
First Impressions
Rating:
5.0
Vert helpful and friendly.
Alicia Burger
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Privacy Request
|
First Impressions
Rating:
5.0
Great experience. Thank you.
Haley Porter
|
Overall Experience
Rating:
5.0
Just fantastic people to deal with. Buddy was great all the way through. We really appreciate your assistance.
Alaisdair Mackinnon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
josh vandervelde
|
First Impressions
Rating:
5.0
U Haul staff are always very helpful... even when very busy they do their best. The nature if my work means we move on average every few years and I can honestly say that for the past 25 years, U Haul has always been reliable for us... so thanks again for all you do!
GUY DORE
|
First Impressions
Rating:
4.0
Very good
DOUGLAS HARLICK
|
First Impressions
Rating:
5.0
Customer service at Redcliff U-haul is beyond reproach! All staff consistently go above and beyond. Highly recommend them and Buddy Laboucane should get a medal!
Michelle Russell
|
Overall Experience
Rating:
5.0
What a great customer service experience. Thank you
candace Baker
|
First Impressions
Rating:
5.0
Staff went way beyond the call of duty, courteous and friendly. Facility is incredibly clean, well lit. Doors work super well, have had lots of others.
The free unit with rental, awesome!
trudy smith
|
First Impressions
Rating:
5.0
best experiance ever with uhaul
Amanda macdonald
|
First Impressions
Rating:
4.0
No waiting in line and friendly service
DAVID DRISCOLL
|
First Impressions
Rating:
5.0
Buddy and Patricia were amazing. They guided me to where I needed to be. As a brand new resident, it was much appreciated! Give them raises!!!
Morgin Bessey
|
Overall Experience
Rating:
5.0
Staff and facilities were great.
Lester Bauman
|
Overall Experience
Rating:
5.0
Our experience was awesome very helpful and friendly staffs..
Maria Hipolito
|
Overall Experience
Rating:
5.0
Buddy and his staff were very solution oriented, helpful, kind, friendly, and respectful. They made the last leg of our cross country move as pleasant as possible!