Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to call 6 times for them to fix my reservation. Even then I still got charged almost $100 for something we had already discussed wouldn’t be a problem. I’m never getting a u-haul again.
Prairie Bly
Rating:
5.0
Process to rent was too quick and too awesome.
George Calderon
|
First Impressions
Rating:
5.0
Overall good experience.
NELSON ESTEVES-CRUZ
Rating:
5.0
I went two days before my scheduled pickup to see if they were going to have the 26ft truck that I reserved two months ahead of time. They could not tell be anything other than U-haul would let me know the next day. The next day I was told I would need to drive 110 miles in a snow storm to get the truck I reserved. Terrible business! This is not on the location I picked up my truck from, but rather on the business model that U-haul CHOOSES to employ. They knew a week ahead of time that there would not be a truck available! They could hire someone to deliver a truck to a destination AHEAD of the reserved date! If I could have found another company that would have let me tow my own trailer, I would have canceled with U-haul
Lonnie Yocom
Rating:
5.0
Friendly and nice quick service
John kramer
Rating:
5.0
Very professional, courteous, knowledgeable.
Ray Dilland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SEAN JORGENSEN
Rating:
5.0
The employees went above and beyond for me with the drop off process. Thanks!
SEAN JORGENSEN
Rating:
5.0
Excellent
Ray Dilland
Rating:
2.0
I couldn’t access my unit without the alarm going off and the manager and staff could not fix it. So all day of going back and forth it would just sound every time. When I did get into the locker initially there was no lock as detailed on email/text.
Jeffrey Sindelar
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Shawn Allery
Rating:
5.0
Customer did not leave a comment.
Phillip Sullivan
Rating:
5.0
Customer did not leave a comment.
Richard Todd
Rating:
5.0
Customer did not leave a comment.
jesse castro
Rating:
5.0
Customer did not leave a comment.
Destiny Allen
|
Overall Experience
Rating:
5.0
Make sure maintenance on vehicles are done. Van had low tire and hadn’t had an oil change in 10k miles
Anthony Owens
Rating:
5.0
Customer did not leave a comment.
GARY DAY
Rating:
5.0
Customer did not leave a comment.
Joseph Walkup
Rating:
5.0
Well done!
Tim Voogd
Rating:
5.0
The staff was knowledgeable and helpful from getting access through frozen doors when we needed to move and in helping choose the right boxes and packing materials to make for a move that protected our items. It gave us peace of mind to know that our personal belongings that would be stored there for many months were secure and not exposed to cold temperatures.
MARK FRUEH
|
Overall Experience
Rating:
4.0
More auto trailers in Minot I had to drive 4 hours round trip out of my waist gas money I didn’t to go pick a trailer when there were three trailers sitting at the place i picked up the truck which is a very major unconvinced which I should have got the trailer for less money because of the inconvicd please for the love of god fix that situation
Christopher Wilkie
Rating:
3.0
Pick up location and customer service was great, trying to find a location to drop off was the difficult part- U-Haul near the military base would not accept it so had to find others - drop off time was 1:18 PM dropped off after 5 same day and charged an entire day - kinda irritated by that, asked several times and called several times but lessons learned - not always easy when military and working military hours - that’s the only thing - should be more accommodating or prorate the hours -
Michelle Anaya
Rating:
5.0
Customer did not leave a comment.
Ian Russell
Rating:
5.0
Customer did not leave a comment.
Jesse Castro
Rating:
5.0
These folks are fabulous.
Schawyn Reinisch
Rating:
5.0
Customer did not leave a comment.
mitchell bickler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cole Garrison
Rating:
5.0
The customer service was excellent.
Matthew Brown
Rating:
5.0
I had a wonderful experience renting from this location. Had zero issues and the service was quick and easy.
Brandon Thaggard
Rating:
3.0
Customer did not leave a comment.
April Ulmer
Rating:
5.0
Customer did not leave a comment.
Brenda Feller
|
Overall Experience
Rating:
5.0
Best I've ever had
Richard Wray
|
Overall Experience
Rating:
5.0
The only problem that I have is that for some reason there was a bunch of insulation in the cornor of my unit. But besides just throwing on some gloves and moving it out of the way of what I was packing we have had zero problems
Chance Cook
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jean Keller
Rating:
5.0
Customer did not leave a comment.
Alfonso Bernal
Rating:
5.0
Exactly what I needed.
Theresa Brandenburg
|
Overall Experience
Rating:
5.0
The customer service is excellent. Nicole goes above and beyond.
CHONTEA REINISCH
Rating:
4.0
Customer did not leave a comment.
Ashley Kermes
Rating:
5.0
This is the second time in 3 years I've used this office, and I've been impressed both times. Excellent service. They hire good people.
Jean Francois Mondon
Rating:
5.0
Very good service. Would recommend.
Syreen Issa
Rating:
1.0
Customer did not leave a comment.
robert camel
Rating:
5.0
Very pleased with my experience! Easy to rent, unit was clean, dry, and safe. Move-out was simple and fast. Overall experience was excellent! Highly recommend!
RACHEL IVERSON
|
Overall Experience
Rating:
5.0
Very courteous staff.
Mary Ann Brennan
Rating:
4.0
The equipment was not claen. But. We in the North know and understand that in the winter times. That's very very very hard to keep a vehicle clean. There is only so much you can do. Seriously.
Riley Brown
Rating:
5.0
Customer did not leave a comment.
Erick Ringo
Rating:
5.0
Customer did not leave a comment.
james mills
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd Phipps
Rating:
5.0
Nothing at this time that I could see.
JAMES DANIELS
Rating:
5.0
Customer did not leave a comment.
brian braasch
Rating:
5.0
Nearly The entire experience was enjoyable. The manager that checked me 8n, and employee that checked me out were both excellent. If I can just provide one piece if feedback, the cargo van reeked of cigarette smoke from a previous renter. As someone who has won in rental vehicles, you may consider getting an ozone machine, which can remove (rather than cover up) odor in a few hours.
MARCUS DUPONA
Rating:
5.0
Customer did not leave a comment.
Jack Bjork
Rating:
5.0
Customer did not leave a comment.
Zain Miles
|
Overall Experience
Rating:
5.0
The truck I received had issues with the muffler and was incredibly loud. The cargo door didn’t close all the way unless you hit it with something. When I received the truck the back was full of snow and ice and the ramp had ice on it causing me to slip and fall multiple times when using it. The staff was incredibly helpful and kind but the truck needs maintenance.
Zain Miles
Rating:
2.0
Went to drop off only to discover someone had put their own lock on my storage unit. Went to rental office. Found out it had just been closed and the woman was getting in her van. She called her manager who wanted me to come back the next day. Had to call 1800gouhaul to get any help. Manager came out and rented me another unit.
Tim Griebel
Rating:
5.0
Customer did not leave a comment.
Scott Cikalo
Rating:
3.0
Customer did not leave a comment.
Canya Mains
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James Hennessy
Rating:
4.0
Customer did not leave a comment.
Juan Castillo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert April
Rating:
4.0
Nothing at all! U guys are amazing. Customer service at this location was great! Thanks!
daisy kenner
Rating:
5.0
Customer did not leave a comment.
angela akerman
Rating:
5.0
Customer did not leave a comment.
Todd Johnson
Rating:
4.0
Could have been cleaner and bathrooms more accessible.
Tanya Johnson
|
Overall Experience
Rating:
4.0
Needed help finding the storage unit, went to the desk and was advised that area was flooded with water so I was moved to another unit. Great guy, got us right!! Would recommend
Juan Castillo
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tanya Gillen
Rating:
3.0
Customer did not leave a comment.
Scott Sivertson
|
Overall Experience
Rating:
5.0
Great customer service!!!
Kathleen Brunell
Rating:
5.0
Customer did not leave a comment.
james mills
|
First Impressions
Rating:
5.0
All of the employees were polite and friendly. I have no suggestions fie improvements. It was great
Marcus DuPona
Rating:
4.0
Customer did not leave a comment.
Belbert Bird
Rating:
5.0
Chase worked with me to correct mistakes that I made when completing the move in on-line.
Chase gets 5 stars
Stephanie Hovland
|
Overall Experience
Rating:
5.0
5 star customer service
Porsche Pye
Rating:
5.0
Customer did not leave a comment.
David Robinson
Rating:
4.0
Customer did not leave a comment.
Tristan Barton
Rating:
5.0
The customer service was excellent
Daniel Klein
Rating:
5.0
Customer did not leave a comment.
Megin Bowshier
Rating:
5.0
Very friendly and helpful staff. I will look to them for my needs in the future.
James McNulty
Rating:
4.0
There was no lock in the unit but when we went over to the office area they were helpful and prompt at getting us one.
Samantha Cox
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Scott Sivertson
|
First Impressions
Rating:
4.0
The storage unit door doesn't stay open. When brought to the attention of a staff member they told me a temporary fix which worked but it never got permanently fixed. The staff member told me a lot of the doors are like that. If I were to be partially refunded for emptying my unit early, I would have.
Shelley Watson
|
Overall Experience
Rating:
5.0
Very pleased and satisfied with my rental unit.
Tamara Leverette
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shane Gunderson
Rating:
5.0
Customer did not leave a comment.
Rufus Ward
Rating:
4.0
Customer did not leave a comment.
JAMES HENDERSON
Rating:
5.0
I was impressed with how clean the facility was and the staff was very nice and helpful.Thank you all so very much
Sincerely,Pat Winter
Patricia Winter
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tramaine Barnett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Glen Murphy
Rating:
3.0
Never received my first month free like promised. Water in unit when rained and items ruend.
Honey Costello
|
Overall Experience
Rating:
5.0
Excellent service all across the board.
My furniture was well kept for 8 years and I appreciate everything.
Yvette jackson
YVETTE JACKSON
|
Overall Experience
Rating:
5.0
I had trouble with the app for returning the trailer after hours.. it would not find my location so I could complete the return. Pick up process went well. Trailer worked very well for me.
Jerry Nelson
Rating:
5.0
My experience at U-Haul was wonderful such great wonderful customer service very friendly. I did not wait long for my Hitch to be put on I did make an appointment and they took me on time.
Thank you again for your wonderful service at Minot North Dakota.
Linda
Linda White
Rating:
5.0
Customer did not leave a comment.
John Vincent
Rating:
5.0
Nothing really. The employees know their hob and they do it well
james sharon
Rating:
5.0
Everything went smooth
Jody Lagerquist
Rating:
5.0
AAA+++ all was perfect
Alan Grosso
Rating:
5.0
Absolutely nothing! The guys at the Minot, north hill location are absolutely phenomenal!
Kayce Dodgen
Rating:
3.0
I did not enjoy the annual price increases. I understand the desire to make money, but needing to store items for multiple years shouldn’t mean being penalized, especially when all payments were made promptly.
Douglas Tiedman
|
Overall Experience
Rating:
4.0
Check in was easy and efficient. Customer service was very good.
MIKE PLANTE
Rating:
5.0
Customer did not leave a comment.
karlyle erickson
Rating:
5.0
Customer did not leave a comment.
Stephanie Hovland
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lakeynn Haider
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Nicholas Marshall
Rating:
5.0
Customer did not leave a comment.
Margaret Krauer
Rating:
5.0
Customer did not leave a comment.
SCOTT KEEHN
Rating:
5.0
Customer did not leave a comment.
CORY ZBYLUT
Rating:
5.0
Everything was great!
james sharon
Rating:
5.0
Very friendly and quick easy drop off.
Cynthia Widdel
Rating:
5.0
Customer did not leave a comment.
Shaun Westphal
Rating:
5.0
Customer did not leave a comment.
Brian Stevenson
Rating:
4.0
I think your a tad too expensive!
Michael Hewitt
|
Overall Experience
Rating:
5.0
Very little to improve on. Everything is well maintained, well taken care of and in good working order. If there is a need there are plenty of handy supplies in the store.
CLEMENT PACKINEAU
Rating:
5.0
Grate customer service
agatha jaiaares
Rating:
4.0
Customer did not leave a comment.
Mary Eliason
Rating:
5.0
Customer did not leave a comment.
Maria Delgado-Domenrch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cooper Dean
Rating:
5.0
Customer did not leave a comment.
Ryan Ziemer
Rating:
5.0
Customer did not leave a comment.
Brad Gersten
Rating:
5.0
Customer did not leave a comment.
Carlos Koite
|
First Impressions
Rating:
5.0
Convenient location. Friendly staff. Nice vehicle (van), east to drive. U-Haul app easy to use for vehicle inspection prior to driving. Almost instantaneous receip on turn-in. Will definitely be renting from this site/location again.
SCOTT KEEHN
Rating:
4.0
Customer did not leave a comment.
MICHAEL BERKES
Rating:
5.0
Customer did not leave a comment.
sabrina brumley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSHUA TURNER
Rating:
1.0
The initial rental was changed on me without contacting me, and I lost half a day. I was supposed to pick up my truck at 7 am, but they switched it to 3 pm. Then they gave me a truck that had a known issue with the engine. When I talked to the CSR, she told me that she could switch it back (She had looked into a computer and seen that there were a couple of other trucks ) but would have to charge me an entire day even though I had just picked up my truck 40 minutes prior. When I explained to her that I felt that this was unfair and I was upset, she offered me a free lock and suggested that I call the 1-800 number. I then called the number and spent two hours on the phone with U-Haul being bounced from one person to the next. Eventually, I got a representative who could help me and called the store directly to talk to the CSR. I was given a replacement truck that ran a lot smoother though it had a little bit of a squeak with the brakes. Upon getting it home, I realized that the truck hadn't been swept or cleaned out at all from the previous move. Because I was already short on time, I did not sleep out of the truck before moving items in. Overall this experience was terrible. The worst part about it is with all of the changes. I could not get a service discount; I needed the truck at 7:00 a.m. Even with being flexible with picking it up at 3:00 p.m. after spending all the time on the phone, I didn't get the pick up my truck until close to 7:00 p.m. Because of this, my move was rushed, and upon returning the truck earlier, I was told that there was nothing to compensate for an early return even though it wouldn't have been as early, except for I had to rush everything due to U-Haul changing dates and having mismanaged equipment.
Austin Stensby
Rating:
5.0
Staff, truck and equipment was great. The appliance dolly was giant pile of crap.
Robert Patchen
Rating:
5.0
They were very friendly and helpful
Dennis Dixon
Rating:
5.0
Customer did not leave a comment.
DAVID FUNK
Rating:
5.0
Trailer drop off was simple fast and easy.
Floyd Olonia
Rating:
5.0
Customer did not leave a comment.
juiliet maslog
|
First Impressions
Rating:
5.0
The folks I dealt with were very accommodating and awesome to deal with.
Avughn Dosko
Rating:
5.0
Customer did not leave a comment.
Thomas Hancock
Rating:
5.0
Excellent service! I wish I remembered her name, but she was able to help me get a truck last minute. Very friendly and helpful.
Shelley Johnson
Rating:
3.0
Supply deodorant to them
kenneth r roth
Rating:
5.0
Customer did not leave a comment.
Jose Castaneda
Rating:
5.0
Customer did not leave a comment.
David Walter
Rating:
5.0
Let people know what location they gotta go to pick up their equipment
Ronald Archer
Rating:
5.0
Great customer service!!
Jason bova
Rating:
5.0
The staff at the Minot office are great. Very helpful and cordial
Lisa Keller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
audrey bliss
|
Overall Experience
Rating:
4.0
They made this move easy and convenient.
CARLA VANNETT
|
First Impressions
Rating:
5.0
10/10 experience with y’all. Thanks for everything and keeping our stuffs safe and secure 🤙🏼
Lacy gabor
|
Overall Experience
Rating:
5.0
The crew here is awesome. Really friendly and the first folks we talked to after our family moved across the country. Thanks for the warm welcome, even if it was -40.
NICOLE Argento
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robbie Anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zoey Hicks
|
Overall Experience
Rating:
5.0
I really loved the friendly staff, they are always helpful and very personable. They always had answers and make you feel at home. I will miss seeing them often, they are like family. When I’m ready to move again and need storage I will definitely choose them! I highly recommend their facilities, and when friends ask, I send them there. Decent prices, clean, very secure, and I love the free Astrid area! Thank y’all so much! I will return!
Christy Poppleton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason Crutchfield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEVI KNUTSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda Tramill
|
Overall Experience
Rating:
5.0
Best you haul I ever rented from
Tony Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMMY DUPREE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jean Crites
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian caskie
|
Overall Experience
Rating:
5.0
It’s cheap nice and people friendly.. well maintained and not far from my house
Tony Williams
|
First Impressions
Rating:
5.0
Great people!!!
Sierra Hansen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rafael cruz
|
Overall Experience
Rating:
3.0
I have great appreciation for the help of Brad Parks. He was always helpful and hard working and friendly. The gentleman who checked me out of the storage facility on 2 August 2022 was also an excellent employee, helpful and friendly. Unfortunately, most of the staff that I interacted with last year, 2021, were not at all friendly or efficient to the point of being rude. However, this last year I have seen a marked improvement in attitude and customer service. Again, I highly praise Brad Parks for his professional and courteous service.
Edward Rohlk
|
Overall Experience
Rating:
4.0
N/A
Dee Smith
|
Overall Experience
Rating:
5.0
I know its been hard times for everyone.
I wish the rates wouldn't keep going up, I would like to see a rate for seniors.
I've finally moved from Minot to Bismarck.
Uhaul is Awesome !
DONELLE RADZUS
|
Overall Experience
Rating:
5.0
Thank you so much ❤️
denise henry
|
Overall Experience
Rating:
2.0
The units were too small for the prices, when other storage facilities in close proximity to the u-haul I stored at were way bigger for a lot less $. Also, U-Haul does not do any kind of pro-rating. So if you have to pay for the new month, but can't move your stuff out until a day or two later, you're stuck with the whole month's rent cost, which is hefty. I do have to comment on the staff at the North Hill facility in Minot, ND. Every single employee I came in contact always tried to go above & beyond to get you what you needed/wanted within their company rules. They were all so helpful, kind & understanding. Of course their hands were tied at times due to company policy, but overall, they were the absolute best!!!!
Shannon Durval
|
Overall Experience
Rating:
5.0
Their service was Awesome
denise henry
|
First Impressions
Rating:
5.0
AMAZING service and facility. The assistant manager went above and beyond to help.
MISTY CARTER
|
First Impressions
Rating:
5.0
The cost seemed high, but everything else was great. Thank you, U-Haul.
Cindy Friesen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stephanie padgett
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jonathan Dixon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Wray
|
First Impressions
Rating:
4.0
The facility and staff are great, the price of storage is a little bit high though otherwise I would rate it 5 star.
SHANE BARBOT
|
Overall Experience
Rating:
4.0
My unit was alllll the way in the back corner, accessing it with large objects from the main door was a little challenging. There was an exit door by my unit, I would have loved it if it were authorized for use to move items in and out. I don't think it was, but also didn't want to chance it without permission.
Brian Pelletier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Haman
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOHN MCCORKLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIYSA PICKETT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jericka Knudson
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff
Tatjana Parisien
|
Overall Experience
Rating:
5.0
Stored items back in 2016 for military PCS. returned shortly in 2017 for a friend’s wedding and unfortunately forgot to relock it. Staff put a new lock on and sent the new key back to my emergency address. Returned in 2021 to have shipping company relocate everything. After 5 years untouched, everything was in the same condition as I originally left it in.
CHRISTOPHER HENRY
|
Overall Experience
Rating:
4.0
Everything was good, I just felt that the price was a little high for the size of the storage unit.
DEL HORNBACHER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH BITZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
leticia memeti
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE STULLER
|
Overall Experience
Rating:
5.0
Had our unit for eight years. An excellent facility. Never had anything but excellent service from all employees.
DONNA RODACKER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Erdman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle Goldsmith
|
First Impressions
Rating:
5.0
Staff were professional, patient and helpful. They eased a stressful time into a manageable and very positive experience. They went way above the level of excellence in customer support. They took great care to ensure
I had every available tool and service to take care of every need. The whole team pitched in all under the extraordinary leadership of their manager. They restored my faith in good, old-fashioned customer service. They are the best one-stop service center for moving and storage needs!
Mary Stevenson
|
Overall Experience
Rating:
5.0
Keep up the great work....
Enjoy life and smile....
Deandre Spight
|
Online Move In
Rating:
5.0
Easy to work with
SHAWN CASTELLANOS
|
Overall Experience
Rating:
5.0
I am grateful for the kind and helpful young men running the office. Thank you
connie stenson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
arthur moreno
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cory Goodwin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonia Mchenry
|
Overall Experience
Rating:
2.0
The facility is nice but the prices are way too high. $90 for. 5x10?!?! Also I moved out of my unit the beginning of this month, submitted the move out form like I was suppose to and they accepted it and they are STILL trying to charge me for the full month. Called the store and corporate about it and was on hold for AN HOUR AND A HALF only to be told they have no record of me ever renting there and that my units rented out to someone else! So they are trying to get paid twice for the same unit. Not impressed at all! Rented that unit for 6 years with little issues until now and now I’m being sent a $120 bill for an account no one can find!
MACKENZIE BAPTISTE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MILTON HARRIS
|
Overall Experience
Rating:
5.0
The only problem I have with Uhaul is the allocation of assets when moving across country
terry quijano
|
Overall Experience
Rating:
4.0
Most everything was fine -- except the rent was raised once in mid-term and would have been raised again if we had not cleared the locker and moved out. I considered this a "tacky" move which shouldn't have happened. The raised rent gave no appreciable benefit to the renter.
Paul Ferrer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BETH COTE
|
Overall Experience
Rating:
1.0
On Broadway in Minot North Dakota they are never physically in the store you can call they will never answer . This is a poor staffed facility.I would never consider uhaul as an option for moving nor will I recommend uhaul at that location to anyone.
Kiera Hall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jared Morgan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christine steier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan White
|
Overall Experience
Rating:
5.0
Very quick and easy entrance to building and storage room. Like that I control the security of my room. Very clean inside and out. Easy online sign up.
Chad Picard
|
Online Move In
Rating:
2.0
Only reason I say no is because the prices are outrageous and I can't make it to the place before they close and I had issues with my card a few times it also closed early a few times and I drove a long ways to be sure I was there before they closed other than those little issues it was fine but I'll have to find a unit cheaper than uhaul next time
joshua parks
|
Overall Experience
Rating:
4.0
Box at door looks a little unsecure. Was told one time someone may have broke in while I was away and should look to make sure nothing way stolen. I was in utah at the time and asked if they could break the lock and they said there would be a $50 fee I'd have to pay.... Wtf this is a failure in your system not mine. Only compliant and nothing was stolen.
BRYCE HAMBLIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shirlene spears
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sue Zane Durand
|
Overall Experience
Rating:
4.0
The hours are a little off for the indoor units we just make it work.
William Bennett
|
Online Move In
Rating:
1.0
I had gone in and paid my bill early and like a week later I'm getting a e mail saying I haven't paid .I was out of town and wasn't sure what's was up I know I paid it .and was getting letters about late fees.so ya I'm not gonna have bad marks on my payment history when I have worked hard to build my credit
David Shoats
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claudia Paulson
|
Overall Experience
Rating:
5.0
Staff was friendly and hot us the units we needed right away.
Amos Davies
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Denzel Smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shamaine Mangram
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie Haubenschild
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHERRYL MALONE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PEGGY TAYLOR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aaron berge
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sophia Landreville
|
Overall Experience
Rating:
4.0
Seemed that a lot of debris and items where left on the floors for several days and weeks. To provide a garbage can inside would be helpful.
eric martin and angela swider
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeanette Bachmeier
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul Green
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nichole Harty
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SARAH ROBSON
|
First Impressions
Rating:
5.0
Thank you and highly recommend because of the clean place & great service. Thanks again.
Mindy Raulston
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James Snodgrass
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Clint Gilstad
|
Overall Experience
Rating:
1.0
I will never use uhaul again. It was rhe worst experience and the most expensive storage of anywhere in Minot, North Dakota. I am teling everyone I meet to never use uhaul.
DENNIS HAWKINS
|
Overall Experience
Rating:
2.0
Called and girl was going to hold a 10x10 unit for us got there 10 minutes and got stuck paying more for a 10x15 cause the United she was going to hold wasn’t held for us very disappointing didn’t offer a discount on unit we took or anything to try and make it right
Glen Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan Grullon
|
Overall Experience
Rating:
5.0
Unable to obtain a copy of my move out date for my records
Anna Rodriguez
|
Overall Experience
Rating:
5.0
Very nice young kid helped me all he could in Minot ND when I arrived late to the storage facility. I would like to thank him for all that he could do. That's a plus ➕ when dealing with the public. Very grateful for that!!!!
pierre hodges
|
Overall Experience
Rating:
5.0
As a first-time U-Haul truck and storage renter, I was very relieved at how well the experience went. After bringing a truckload of belongings across the country, getting it unloaded into a storage unit and turning in the truck were very easy to do and the people were very helpful. Thanks for a great experience in slightly less-than-ideal circumstances.
Paula Vangen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wade Haak
|
Overall Experience
Rating:
5.0
Thank you!!😊
Nichole Harty
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jackie Lowe
|
Overall Experience
Rating:
1.0
Lyle, my main concern is that your attitude towards costumers is apathetic and condescending. You were rude to my fiance when she asked if there was a dumpster in the area. It didn't seem like had any interest in helping me. You seemed bitter that my trailer rental included a complimentary month of storage and when I asked for 10 x10 x10 you told me that the only unit available was a 5x10x10. My friend checked in less than an hour later and was given a bigger unit.
Based off that experience I would not recommend using this facility to others.
Eric Wermuth
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dianisse pineiro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob Hobbes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Molinari
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Neal Barlich
|
Overall Experience
Rating:
5.0
Extremely quick and easy process
Antoinette Spell
|
Online Move In
Rating:
5.0
Great
Ruby Hood
|
Overall Experience
Rating:
5.0
The lady who helped me yesterday was Soo helpful and made my experience very smooth tried to get your name but phone was transferred to answering service and they didn't know . Thank you:)
Kim Corbin
|
First Impressions
Rating:
5.0
Highly recommend...
Collin Knight
|
First Impressions
Rating:
4.0
Fit my needs, cost of the storage was increased which sucks. But i get it...overall, clean secure and none of my stuff got wrecked...good stuff
Gerald Sullivan
|
Overall Experience
Rating:
5.0
None
Trevor Story
|
Overall Experience
Rating:
5.0
Had a really hard time returning my equipment because of another location. Michael and shawn were wonderful.
Veronica Farley
|
First Impressions
Rating:
5.0
Did everything on-line no problems GREAT!
Ruby Hood
|
First Impressions
Rating:
4.0
U-boxes are a great option for short term rentals and if you need them delivered too.
SARAH WILKERSON
|
Overall Experience
Rating:
5.0
I had a very enjoyable and problem free experience with you all for the past 3 plus years. Thank you so very much. Continue to be Blessed.
MARSHA EVERHART
|
Overall Experience
Rating:
4.0
Storage unit and access was good.
Bruce Hest
|
Overall Experience
Rating:
5.0
Very happy with the staff, facility, and the amount of time I was able to store my belongings there!!
Donna Peterson
|
Overall Experience
Rating:
5.0
Profesional staff and very friendly.
Sally Stevenson
|
Overall Experience
Rating:
5.0
This visit was to upgrade my unit to one of a larger size. The staff was extremely helpful in making this a quick and easy process.
Jonathan Grullon
|
Overall Experience
Rating:
5.0
.
Kristen Clark
|
Overall Experience
Rating:
5.0
No issues what's so ever. Pleasant experience all around.
Adam Garber
|
Overall Experience
Rating:
2.0
The only person that was even remotely professional and did not have an attitude the whole 8 months my things were there WAS the manager.
Until you get a better employee base id never reccomend this
Vernida Songer
|
Overall Experience
Rating:
5.0
I would recommend.
Karen Koite
|
Overall Experience
Rating:
5.0
Very pleased
Ross Joslin
|
Overall Experience
Rating:
5.0
Very clean and nice storage.
brian steele
|
Overall Experience
Rating:
5.0
Hello
RICHARD RICE
|
Overall Experience
Rating:
5.0
Excellent customer service
Natalia Araiva
|
First Impressions
Rating:
5.0
Good Job
ELWOOD SMITH
|
Overall Experience
Rating:
3.0
K
Gwendolyn Waters
|
Overall Experience
Rating:
5.0
No complaints! Guys were very helpful and professional! I would definitely recommend
Jeremiah Potthoff
|
Overall Experience
Rating:
3.0
Initially informed that military doesn’t get a discount, but upon moving-out informed that military does get a discount, was not reimbursed. Office staff alot better since initial check-in Feb 2018.
Eckron Bennett
|
Overall Experience
Rating:
3.0
I had difficulty with the different companies talking to one another so I almost didn't have a place to store my stuff when I moved. They also raised my rates a few months into my contract.
Jessica Ford
|
Overall Experience
Rating:
4.0
Was great using U-Haul but long wait time to be helped and already had a reservation but was not able to complete the pickup on my phone
Amy Kulstad
|
Reservation
Rating:
3.0
Communication from phone calls to the actual drop off, need improvement.
Gary Urlacher
|
Reservation
Rating:
5.0
very good service
brian dahl
|
Reservation
Rating:
1.0
Long wait no answeres from tech's was being asked to pay before I got when it says no deposit required.. asked to pay a full month for less then 20 days of use
christian sandoval
|
Reservation
Rating:
5.0
Great facility, great people, great service!
Shawna Thomas
|
Overall Experience
Rating:
3.0
Despite renting a large unit and paying for two $800.00+ trailers, a simple $19.95 box issue was handled poorly by the management. Returned a tv box unused- had no receipt so no $.
Michael Donohue
|
Overall Experience
Rating:
5.0
Great to do business with
ANTWONG HALL
|
Overall Experience
Rating:
3.0
Dont limit feedback to 200 characters. Typed my experience and was cut off. Dont ask for true feedback with a limit on the comment.
anthony delrio
|
Overall Experience
Rating:
5.0
I wish the rent was prorated. We cleared out our stuff before the end of the month but were charged for the entire month; my only complaint. And I know it's company policy-just something to consider.
Justin Mclendon
|
Overall Experience
Rating:
5.0
none
Kevin Magners
|
Overall Experience
Rating:
5.0
Fantastic facility... great staff... will definitely use them again.
Kenneth Zimmer
|
Overall Experience
Rating:
4.0
Good
Vernna Anderson Jr
|
Overall Experience
Rating:
4.0
2 weeks into my rental I was told that my storage unit was empty, found vacated. heart dropped and wife in tears because ALL of our stuff was gone. Fortunately it was a mistake and it was all there.
Joshua hernandez
|
Overall Experience
Rating:
5.0
Thank you!
chris Badger
|
Overall Experience
Rating:
4.0
Sometimes staff were very busy and it took a while to be helped. Also since the storage doors are open during business hours and it is cold outside, some stragglers come inside that are not costumers.