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Brittney Page | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage Of Poway
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everybody at the facility was extremely friendly.
Phil Fairbrace | First ImpressionsExcellent
John Lee | First ImpressionsEveryone who worked at this location was always friendly and helpful - thank you!
Evan Rose | Overall ExperienceStorage met our storage space & convenience
Robert Culanag | Overall ExperienceI only rented short term but everyone was very friendly and customer oriented. Very happy to have rented here.
DEBBIE DAVIS | Overall ExperienceOverall, I had a good experience at U-Haul Storage. I left because I found an alternate facility that is newer, larger, a more convenient location & less expensive than what I’ve been paying at U-Haul.
desiree kates | Overall ExperienceUsed them over the years... A great value & customer service, all around!
Linda Humejohnson | Overall ExperienceTobey has always been terrific to deal with. Always very helpful. Great experience.
GARY HARTSON | Overall ExperienceThank you to the great staff at Poway Uhaul. Having a rough time right now and they made things easier.
RICHARD HETRICK | First ImpressionsTobby and his crew at poway uhaul was amazing the entire time we stored there! Thank you!
Jose Reyes | Overall ExperienceClean facility, friendly and helpful staff
lee wittig | Overall ExperienceBoth Toby and Nathan were very professional, helpful and friendly! Thanks guys. Take care!
Laura Stelmachowski | Overall ExperienceThose guys were the nicest most professional of any U-Haul dealer I experienced
Deborah Crawford | Overall ExperienceTony is an amazing employee. He has helped me numerous times, either providing equipment or helping with moves (latest was moving two vending machines from unit to truck).
KEVIN SOTO | Overall ExperienceYou guys are always gr8 n understanding… ty!!!
Maria-Crisencia Wegryzn | Overall ExperienceToby was Excellent! He was very friendly, knowledgeable and extremely helpful!!
IVEY LEFTWICH | Overall ExperienceChecked in with the front desk at that location. Absolutely no other customers there — and yet he seemed very distracted and explained almost nothing of the process to access my unit. Had to walk myself there, had to figure out the access code check in, had to cut the green “ready for move in” tag myself, which I wasn’t prepared for. Without knowing about the check in code process, my son and I set the alarm off twice before realizing we had done something wrong. Very disappointing experience.
Jason Burns | Online Move InThe containers had Rats inside and were bitten by spiders. Rotting floors with holes allow rodents and other creatures to get in. It had a rat trap placed inside our unit when we did not know, and rat feces was seen throughout. And then when I told the staff they said, " Yeah That's why were raising the rates to get new containers. We immediately cleared out our unit and were told there was no proration even though we just paid the rent.
Fred Hess | Overall ExperienceThe owner was friendly and cheerful but he appeared to be trying to do 10 things at once. He had to close early for a personal matter so I had some issues dropping off the trailer. I would definitely use this site again but he should find a backup for when he’s called away
Roelf Hogen-Esch | First ImpressionsGreat staff always polite and helpful
Robert Hartfield | Overall ExperiencePersonal were excellent. Reason I would not recommend this facility is the flooring in entrance. Tile is not smooth, super bumpy. Hard to transport items to unit. Have 2 units at 2 other facilities. Access them daily for my buisness and transport 1-2 carts. Never an issue with items falling off over and over. Frustrating
cathleen stoner | Overall ExperienceI never used it
Kent Buckman | Overall ExperienceToby is a great manager. He is very knowledgeable and helpful and he should be recognized for his efforts.
Emily Rybar | Overall ExperienceWe've had storage at U-Haul for more than 20 years did not just move in. I did recently, however, visit the facility. No issues except we couldn't get help getting the lock off because it had rusted and in trying to get it off, the key broke in the lock. We had one other issue; tried to get into storage unit - called and were told we could access up until a certain time; we arrived with a moving van and were not able to access. It was an outside unit but area was blocked.
ROBERT R. GANNAWAY JR | First ImpressionsToby is very helpful and kind.
Luis Morales | Overall ExperienceI have been with U-Haul Poway since 2004 when I left for Thailand as a Peace Corps volunteer, then again in 2016 to serve in Liberia, West Africa. Been through several changes in U-Haul management... in managers but maintained storage in same location because of good rapport with staff.
LILIA COLINA | First ImpressionsFriendly staff and storage facility is well kept
JESSE GOGUE | First ImpressionsTO WHOM IT MAY CONCERN: I CANNOT SAY ENOUGH ABOUT TOBY ANDERS. HE IS A MAJOR ASSET TO THE COMPANY, AS WELL AS A HELPFUL, PROFESSIONAL AND GENUINELY CARING PERSON. HIS INTERACTION WITH MYSELF AND OTHER INDIVIDUALS IN MY PRESENCE SHOWS CHARACTER WITHIN HIMSELF AND THE COMPANY. A DEFINITE FIVE STAR RATING FOR TOBY ANDERS. REGARDS, PHIL PEDRIN
Phil Pedrin | Overall ExperienceToby went above and beyond and helped in ways he didn’t have to. Really appreciate the help and the safe keeping of our belongings. Will definitely refer you if we ever know of anyone In need!
CARSON FASSETT | Overall ExperienceThey messed up my reservation and I had to find a facility last minute with a truck full of all my belongings. Then we were charged additional mileage on our truck rental when we had to relocate to another facility. I had originally booked a first floor (larger) unit and they tried to assign me a second floor smaller unit with no elevator/lift to move my belongings. They did not tell me it was a second floor until the guy walked me back. I had called the number listed under my reservation for Poway to confirm the day before. When I asked why they didn’t have my reservation the guy told me that I should have called his location directly. I called the number listed in my confirmation email under Poway!!!! It was a very frustrating situation to deal with in the rain and then to get an additional charge for mileage after having to scramble for another location to was not ideal! I would not recommend the Poway location! Nobody there was helpful or easy to deal with.
Brittany Aceves | Overall ExperienceThe gentleman that helped us was very knowledgeable and quick. I love this u haul. My mom has been with them for YEEEAARRSS!!! Everyone is totally helpful and friendly.
Ezequiel Ferra espinosa | First ImpressionsThe GM, Toby was amazing and so helpful. After having a horrible experience with the truck rental itself, poway storage really helped us out. Can’t thank you guys enough. The truck rental in Scottsdale Arizona can learn a thing or two from the Poway location. Like night and say
Scott Heinrich | Online Move InThanks to Toby for all the help with my needs for storage and truck rental during this past 30 days. A great experience.
Todd Wallace | Overall ExperienceGreat customer service
Rick Brinigar | First ImpressionsThe general manager was very helpful and patient with all my questions. He helped figure out a solution.
KELLY PFEIL | First ImpressionsThe staff was great polite friendly and very helpful. The Poway facility is clean and well run.
sue smith | Overall ExperienceParking is a challenge but everything else is great. The staff is courteous and friendly.
vernon dumolt | Overall ExperienceI was told that my U-boxes would be delivered to the Poway location and that they boxes would be moved inside their "gates" and when I called to follow up on another issue, I find that they are at another address and that the U-boxes would have to be picked up from there. This is a nightmare! No clear communication. Can't get on the website. Transferred on the phone multiple times. A MESS! Can't figure out why my U-boxes can't be delivered where I want them in the first place!!
Carolyn Davies | Online Move InWhen I made the reservations I Was reassured bueno staff member that the unit with the best location would be mine on Saturday when I came to move in. However, a different staff member told me that unit was already reserved. I was very disappointed. The unit I ended up getting had broken tile inside and a pipe in the back.
Karina Flynn | First ImpressionsIt was clean and well maintained. The only concern I had and it is a small one is that the area my unit was in felt much warmer than the first area you walked into in the storage complex. I chose the climate controlled storage as I was storing antique dolls and some photographs and VHS tapes. I don't think anything was affected but I have not yet unpacked it all. Overall it was a great experience for my first time ever having to use a storage facility. Thank you
Lorraine Socia | Overall ExperienceMany problems and headaches using auto pay system which led to many confrontational communications
RON MOON | Overall ExperienceThe U-Haul facility on Poway Road is very clean and the staff is very friendly and courteous. There is one person that I would like to recognize and that is Toby he has excellent customer service and always greets people with a smile he is always there when you need him or have questions, and always works in a timely manner so the customer can get on their way. In all I would recommend this facility 100%
Stephen Hernandez | Overall ExperienceWe were very satisfied with our U-Haul experience at the Poway, CA location. We used them for over 5 years. We have always received excellent customer service. I highly recommend this facility to anyone needing temporary extra storage space.
CAROLINE DE MOLL | Overall ExperienceDue to staff member LANDON VOELKER, this Uhaul is the one I have come to value highly. His customer service and outstanding attention to detail as well as his professionalism and friendliness in accomplishing everything 100% would make me recommend Uhaul *at this location. *Especially if Mr. Voelker is onboard there. 5 stars for this employee! Thanks!
gena davis | Overall ExperienceI think it's ridiculous that the staff won't help you to load or onload your car onto a car dolly or trailer or to help you to lock it down and secure it. I understand it's for liability issues, but really?
Sally Michaud | First ImpressionsYou have a very good to show you there but when I moved out I had $4 and change a credit that they did not ever give me if you needed that money that bad I would have gave it to you
alan glickman | Overall ExperienceThank you for the convenience and ease.
Jorge Javier | Overall ExperiencePeople at desk weren’t helpful. When I returned the truck several people arrived at the same time. Customer service rep said loudly “Jesus Christ does everyone have to come at the same time.” Girl that helped in the AM wasn’t too friendly and appeared sick…stuffy and coughing. Other locations are better.
Caroline Carter | Overall ExperienceFriendly staff, clean environment and very happy I chose this facility to store my goods in. Front desk very helpful very satisfying and very friendly
Mildred Padilla Harris | First ImpressionsThanks for your service
ANTHONY PHUC HAN | Overall ExperienceThank you for all of the years of use.
TED PARISI | Overall ExperienceThis location is great. The storage is a bit unique - they're individual containers on the ground in a big lot (vs a big building with storage units). But it's clean & the staff is super friendly, and it was really easy to back up our truck and unload all our stuff.
Halley Hogan | First ImpressionsBoth Josh and Tony are very nice and friendly to work with - enjoyed the experience very much.
Qing Fang | Overall ExperienceThe transfer to a different storage was efficient and fast. Awesome staff.
ERIC MORFIN | First ImpressionsI appreciate all of the help from the staff. Thank you.
Gaylene Collins | Overall ExperienceUnderstaffed And you should have a third choice Of unknown. Or undecided. Number 4 and 6 are answered incorrectly.
ANDREA PAYNE | Overall ExperienceJose Aguilar was awesome … always went the extra mile
Gary Hanson | Overall ExperienceI called for three days and nobody would answer my call so I finally drove to Poway to check on my storage unit. On my moving out day Everything appeared to be fine except when my daughter found mouse droppings on my plastic tubs and on the floor of the unit. How long did this mouse live there before someone put a mouse trap in the unit? The worse thing is that the dead mouse is in one of my boxes! I took a picture of it if you need proof. I called the health department on my experience with your storage unit. It was documented. Since you have so many units why aren’t the mouse traps or mouse poison checked on a regular basis? I have rented units for years and this has NEVER happened before. I have to throw out some items because I don’t know how long the mouse lived in my unit. The unit should be prorated for July and I should receive a refund for the days that I did not use it. I am just glad I moved out my things when I did. I am very disappointed with the experience that your establishment provided and I will pass on my experience to others.
MARIA AMARO | Overall ExperienceI made an online reservation for a 7x20x6 Vanbody, but when I arrived to the storage facility, the manager said that he could not find my reservation in the system. He showed me a much smaller 7x14 unit and said that was all he had or I could try searching for a self-storage facility in the area. I drove all the way from Maryland only to be told “good luck”. In the end, the manager was able to rent me a 7x26 storage unit only because a reservation was canceled at the last minute. I had the whole move and storage planned weeks in advance and am frustrated with the nonchalant response of the manager. I also want to know why my reservation did not show up in the system even though I received an email confirmation.
Stacie Cherochak | First ImpressionsI love the facility however the parking is very minimal. I went at night so had no issue but I can’t imagine trying to unload in the daytime. Also it would be a bit more convenient since it is key code entry to have the hours be 24/7 for storage units. There’s cameras for security so I don’t see why not
Thomas Simpson | Online Move Inwish there was more parking available!
Paula Waxman | Overall ExperienceJose was amazing. What a dedicated Superstar he is. He is very proud of his stock ownership in the U Haul corporation. Keep giving him more responsibility
craig Collins | Overall ExperienceThe location while good off of POWAY, but the parking is difficult because the location is very busy. The overall feel of the storage area is dirty/ old. The staff for the most part were friendly but not consistently so.
PAUL APPLEBY | Overall ExperienceNeeded my books and as a result moved the boxes out of U-Haul storage, otherwise would stay as a client. If I need the storage, will return. Mr. Toby Anders is an EXCELLENT and professional and polite Manager and for sure a GREAT asset for U-Haul office in Poway. Thus, would suggest to reward and award Mr. Toby Anders. All the best to Mr. Toby Anders and thank you U-Haul for serving the society.
Joseph Gerans | Overall ExperienceSo far so good. I am concerned about the huge rat trap that was in my unit. No one discussed or informed me of any rat problems
Taryn Heard | Online Move InAll staff extremely helpful. Thanks!
Jonathon Johnson | Overall ExperienceProfessional staff, helpful and accommodating Thank you to all that made the storage and eventual move possible.
Mario Mejia | Overall ExperienceJose Aguilar was incredibly accommodating for me. I needed to move my things out on the day I would have been charged and didn’t realize that I needed to give a 10 day notice beforehand. He told me I would not be charged for the next month and was incredibly nice to do that! I would give him 10 stars if I could! Very friendly and professional! Thank you Jose and thank you Poway Storage and Moving! I will use you again if the need arises!! Very easy to deal with!! Bravo!!
Alison Canty | Overall ExperienceJose, Toby and everyone was professional, curious about very personable.
Elena Ortiz | Overall ExperienceToby and Crew were always Attentive and Helpful! I will be using "Uhaul" Exclusively in the Future! Thanks!
Kenn Doughty | Overall ExperienceI asked to remove the fees because they tried to take the incorrect amount from the auto deduct.
JULIA SMITH | First ImpressionsIt took a long time to check in but check out was streamlined.
BOB MCKEE | Overall ExperienceSmall boxes are hard to use due to very low height. They would have been more useful if they were similar to a coat closet rather than similar to a cave.
Lee Simon | Overall ExperienceTodo muy bien
Guillermo Mendoza Prado | First ImpressionsRachel and Jose were extremely helpful through my entire moving process! Words can’t express how appreciative I am for their help!
Shaarayah Bradsher | Overall ExperienceWe rented the same unit for over 15 years and I have lost count of the number times we rented trucks over that time period. The staff at U-Haul Moving and Storage of Poway (13210 Poway Rd.) have always been helpful and courteous. We highly recommend that facility.
JAMES HUTTON | Overall ExperienceJose the manager from day 1 was amazing, accommodating, and a great manager,, this is the only uhaul place to go to in all of San Diego,,, Jose you're awesome and your staff very professional,,,, Thanks again,,, give this manager jose a huge raise,,,
George Cota | Overall Experiencekeep up the good work.
Kim Masso | Overall ExperienceVery reasonable prices!
Janice Olsen | Overall ExperienceThank you, thank you. I came to the uhaul September of 2017 after being put out by an ex. The people there were super helpful, empathetic and understanding. I got a unit that day with no problem. Uhaul Poway really saved me that day. Keep in mind this was a Sunday when everything else was closed. There's an older white gentlemen there with glasses that rented me the storage. He was always nice and helpful. Thank you again. I will definitely use you again if needed.
carl bolus | Overall ExperienceJust what I expected and beyond in great service even when they were VERY busy.
MAREL STERLING | First ImpressionsOnly problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.
Anthony Marano | Online Move InThe key card the man gave me did not work and the office closed and I was locked out w no way to get back into my things
Rachel Acfalle | First ImpressionsHaving a u-Haul company in the neighborhood is very convenience.
DIANA AYALA | First ImpressionsRefunded extra charges. What if I had not noticed???
Ronald Gaede | Overall ExperienceDuring this covid pandemic, I have not been able to be in the country during my move in and with a mixup with the container I am renting. Both times I have called the store, I have worked with Toby over the phone. He delivers awesome service and has helped me to resolve all my issues each time. I can't say good enough things about how awesome Toby is, and I really appreciate his willingness to listen to my problems, willingness to proactively solve my issues, and empathy. In the future, I will certainly use UHaul for all of my storage needs. Thank you guys!
Tyler Boright | Overall ExperienceStaff did not offer to refund the portion of my month's rent for the time that the unit will be vacated. Most storage facilities provide a pro-rated refund but U-Haul did not. If it had, my rating would be higher.
John Granger | Overall ExperienceOnly recommendation is available parking if you go peak hours daytime have to wait for an open spot. Not sure you can improve since it’s a tiny parking lot with ?2 handicap spots and 2 regular car parking spot
alvida pyros | Overall Experiencethanks for the service ,I GONE HAPPY.
Martha Moreno-Perez | Overall ExperienceThank you all for a good experience.
elizabeth newman | Overall ExperienceI have rented from this business here in Poway several times over the years. Each time my experience has always been a pleasure. Great staff who are always friendly and professional.
brenda ward | Overall ExperienceVery nice place to store my belongings until I finished moving into my new place.
Matthew Karbosky | Overall ExperienceJose Aguilar was very helpful when checking me out, he also advised me of the specials going on. I would definitely use Poway Uhaul Storage again in the future, should I need it.
DANIELLE Portacio | Overall ExperienceVery convenient
SCOTT ALLEN | Overall ExperienceGreat customer service
Annette Hubbell | Overall ExperienceWe always have a great experience at this location!
Taylor Barre | Overall ExperienceVery good customer service and respectful.
Israel Aromin | First ImpressionsGreat experience from beginning to end! Thank you
Cathi Terry | Overall ExperienceThe management team was very helpful in assisting me with my needs. Thank you!
Diana Khan | Overall ExperienceThese guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working
Bret Webb | Overall ExperienceManager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.
JAMES STAHLSCHMIDT | Overall ExperienceEverything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.
Brooks Buehler | First ImpressionsDesiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again
Jessica Jardine | Overall ExperienceGreat customer service, super easy process start to finish. Will definitely recommend
Chevelle Blackburne | Overall Experienceservice and experience was good
chuck kemp | Overall ExperienceWe are sure your records of the problems with this rental are recorded by your road side dept and customer service. It was terrible. We think there should have been a reduction in the rental.
Michael osgood | First ImpressionsLucas assisted me. He was friendly, patient and very informative. If I could rate him 10 stars, I would!
DANIELLE Portacio | First ImpressionsEasy peasy
Kiere Eichelberger | First ImpressionsConverted old UHauls were made into storage units AND they leaked all over our mattresses and more; and caused Black Mold to grow. This was an absolute horrible experience and I will never recommend.
Tisha Murdock | Overall ExperienceThey went above and beyond to help me get the right storage space.
Anthony Vella | First ImpressionsGreat service!
Drake Avila | First ImpressionsVery friendly and helpful.
Kim Masso | First ImpressionsExcellent service on both ends of the MA to So CA move. No damage on shipment either. Movers unloading were great but Movinghelp.com is so-so. Pricing changed. U-Box and U-Haul did great by me.
John Matthew | Overall ExperienceDesiree was incredible! Thank you for all you do
Heather Davalos | Overall ExperienceWe love Jose! Sad to end our storage time there because he was such a big help all the time and so great to deal with. Thank you
Taylor Barre | Overall ExperienceFrom being to end this was a very professional service. Would highly recommend your company.
dawn burns | Overall ExperienceThe Manager, Jose, is excellent. He's always been helpful and professional.
Christian Grasso | Overall ExperienceDesiree and the other workers were so kind and helpful.
Matthew Aaronian | Overall ExperienceThank you for an awesome job!
Heather Davalos | First ImpressionsMy storage unit had two water leaks from the facility roof during my rental. After discovering the first leak and reporting it, I presumed that the problem had been addressed but it wasn't
MARY LAW | Overall ExperienceOnly down side is the minimal parking
Alex Vaughn | Overall ExperienceGreat place!
LORI WHITTY | Overall ExperienceStaff at this Uhaul is always very friendly an in a positive mood no matter how busy or how hectic the office is. Thank you guys for all of your help!
Angie Gonzalez | Overall ExperienceJose & his staff are easy to work with Excellent service!!!
CARLOS CHAVEZ | Overall ExperienceGodd Experience! Although, It would be nice to get partially refunded for early terminations of storage units.
David Haskins | Overall Experience:)
christy embry | Overall ExperienceEveryone was very helpful!
Kathleen Tanner | Overall ExperienceThank you
Symea Solomon | Overall ExperienceThe third party mover was sub-par but everything else was fine.
Ramon Vazquez | Overall ExperienceJuan was very helpful
Guy Impastato | Overall ExperienceJose was very helpful we appreciated his professionalism.
Guy Impastato | ReservationVery good Will use it again soon.
margarita voto | ReservationGreat facility. Staff very, very helpful!
PATRICIA MESSER | Overall ExperienceJose is great.
tino solis | Overall ExperienceSo helpful, so kind, so knowledgeable
lisa holt | ReservationJose Del-Prado and the staff provide exceptional customer service. Give Jose a bonus and prmotion for his excellent customer service.
David Torres | Overall ExperienceThank you Jose and all the staff. It was a great time and when I need a storage or truck I will definitely be visiting again!
Sun Hwang | Overall ExperienceAlways friendly and helpful staff.
GORDON JEWESSYOUNG | Overall Experiencenone
jack roper | Overall ExperienceThank you guys
Joe Campbell | Overall ExperienceGood service :)
david delarosa | Overall Experience