Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best experience at the best price in town. That’s why I’m a return customer.
Randy S
Rating:
5.0
Customer did not leave a comment.
Jeron S
Rating:
5.0
Keep up the great work guys!
Eugene J
Rating:
5.0
Customer did not leave a comment.
Mike B
Rating:
5.0
Customer did not leave a comment.
Gregory R
Rating:
4.0
Customer did not leave a comment.
Kevin R
Rating:
5.0
Excellent experience !! No complaints.
Sharon J
Rating:
1.0
They issued a truck with no heater and no defroster to go out into a winter snow storm. Of course, you don't notice the problem at first as it is only a short distance from pickup point to load out point. However, once the truck is loaded and you get out on the road, the problem becomes painfully aware. So now what do you do? Return to U-Haul to unload the truck and reload into a different truck---you are already under time constraints with your move and the weather is getting worse.
I recommend you avoid this shop and try a different company that maintains their equipment better and cares about the safety and comfort of their customers,
Louis W
Rating:
5.0
Excellent
Ray D
Rating:
5.0
Customer did not leave a comment.
GERALD A
Rating:
5.0
Customer did not leave a comment.
Donald P
Rating:
5.0
Customer did not leave a comment.
Peter Z
Rating:
5.0
Nothing really to improve on. Check in/check out was simple and fast. The staff were friendly, polite, and helpful. Overall, a great experience!
Dan N
Rating:
4.0
Customer did not leave a comment.
steve f
Rating:
5.0
Customer did not leave a comment.
Tim N
Rating:
5.0
Customer did not leave a comment.
Brian C
Rating:
4.0
Good
Tim B
Rating:
5.0
The mobile app wasn’t working properly. But the staff did the whole process seamlessly. Kudos to them!
Zachary F
Rating:
5.0
Customer did not leave a comment.
Charles R
Rating:
4.0
Customer did not leave a comment.
Patrick M
Rating:
5.0
Customer did not leave a comment.
Kathy E
Rating:
5.0
Keep being awesome.
zak k
Rating:
5.0
Nothing! Everything was great and the customer service person was stellar 7 stars!!
Zane B
Rating:
4.0
Overall I had a good experience, staff was professional and the installation went smooth. Would definitely use the crew here, just make sure you have a email confirming your installation.
Mike N
Rating:
4.0
Customer did not leave a comment.
Leonard M
Rating:
5.0
Friendly staff
Anthony I
Rating:
5.0
I know my one comment won't change anything, but that trailer is wildly heavy. It took almost a full tank of fuel to go 150 miles 😳 unfortunately I need the trailer, but it's definitely motivated me to just buy the thing I need a few times a year.
Donny G
Rating:
4.0
Customer did not leave a comment.
jason s
Rating:
5.0
Customer did not leave a comment.
LARRY W
Rating:
4.0
Wish there was a way to warm up the vehicles in advance of a scheduled rental pick up. The last two times I have rented, I have had to wait to warm up the vehicle to defrost ice and snow just to leave the parking lot.
Rob R
Rating:
5.0
The one thing I would say is that the outside trailer some of our stuff was in had condensation that then froze. When we opened it there was ice on everything.
The inside unit was perfect. I would definitely use inside storage again.
THEODORE W
|
Overall Experience
Rating:
4.0
Staff were friendly and the installation was done quickly.
Terrance W
Rating:
5.0
Customer did not leave a comment.
Joan C
Rating:
3.0
I was told the gas was full upon departure and that I needed to bring the van back full. I drove 17 miles; stopped pumping gas at 5 gallons which I know I couldnt have used. the man at return did refund me $10
amanda b
Rating:
5.0
Customer did not leave a comment.
Scott N
Rating:
5.0
Easy Process!
Greg C
Rating:
5.0
Customer did not leave a comment.
Cade B
Rating:
5.0
Customer did not leave a comment.
Chad M
Rating:
5.0
Great customer service, very friendly and efficient—! Highly recommend!
Kimberly B
Rating:
5.0
Great service, always very helpful
Adrienne T
Rating:
5.0
Customer did not leave a comment.
RANDY A
Rating:
5.0
Customer did not leave a comment.
Joshua M
Rating:
4.0
Customer did not leave a comment.
Kenneth C
Rating:
5.0
I don't remember the name of the guy that helped me out today, but he was super friendly and helpful. 10/10 will go back if I need a trailer again
Donny G
Rating:
5.0
Customer did not leave a comment.
Leila J
Rating:
4.0
Have trucks that aren't deafening when on the highway. Couldn't listen to the radio as the truck noise overwhelmed everything. Also the check engine light came on when arriving at the destination.
Douglas K
Rating:
5.0
Customer did not leave a comment.
Dennis S
Rating:
5.0
Awesome! Helped us right away and was helpful with our situation we had going on.
Jessica S
Rating:
4.0
Customer did not leave a comment.
Chad M
Rating:
5.0
Nothing to add
Jason S
Rating:
5.0
Customer did not leave a comment.
Ethel W
Rating:
1.0
I've never had a problem before. This time ,however, the truck was not safe.
Randy C
Rating:
5.0
Customer did not leave a comment.
Darin M
Rating:
5.0
Customer did not leave a comment.
Richard J
Rating:
1.0
The truck was in need of service, brakes appeared very weak, smell of oil burning, etc.
Ed W
Rating:
4.0
Customer did not leave a comment.
EUGENE B
Rating:
5.0
FM radio in truck
Wayne R
Rating:
4.0
Customer did not leave a comment.
gary r
Rating:
5.0
Angie was a absolutely amazing to work with!
Justin F
Rating:
5.0
Customer did not leave a comment.
luis p
Rating:
4.0
Customer did not leave a comment.
Chad M
Rating:
5.0
Customer did not leave a comment.
JUDY N
Rating:
4.0
Customer did not leave a comment.
Tiffany K
Rating:
5.0
Customer did not leave a comment.
Carrol H
Rating:
3.0
No comment
Russell D
Rating:
5.0
N/A
Joe M
Rating:
5.0
Customer did not leave a comment.
George H
Rating:
5.0
Customer did not leave a comment.
Jason S
Rating:
5.0
Customer did not leave a comment.
Mark B
Rating:
3.0
Customer did not leave a comment.
Tyler W
Rating:
5.0
I've rented three trucks in the last month and every time it's been easy. The person behind the counter has been great all three times I've had different people, but all have been nice and courtesy. They take the time and explain things, 5-Star!!
Ken C
Rating:
5.0
If General Manager Kaylee Hoehm is still in charge, there isn't much more to be done to assure the next customer is well served.
Lori W
Rating:
5.0
Customer did not leave a comment.
Connor H
Rating:
4.0
The driver brought 2 of the 3 boxes I reserved and said she would be back on Tuesday to pick them up and bring the 3rd box. She then gave her contact info to someone that was helping me - not me the person that rented them.
I didn't need the 3rd box, so called the office to let them know - however; I was still expecting her to pick up the 2 boxes on Tuesday. She didn't! She didn't communicate with me at all and I had no way to communicate with her since she didn't give ME her contact info.
The person helping me finally reached her and she said she would be there that night (Tuesday). However; at 10 PM that night she sent a message to him stating it would be Wednesday morning by 10.
She seemed very disorganized....
I DID get my stuff delivered and it was in good shape, nothing broken and on time. For that I am thankful.
All in all, I WOULD recommend doing this. It makes moving much easier, however make sure you give yourself an extra day and get contact info for everyone involved.
Kelli S
Rating:
1.0
After I was told to refuel it back to where the gauge was when I got, which I did AND provided the receipt for the gasoline. I was charged an additional $113 for 21 gallons of gas that I did NOT use. I drove 9 miles total when I had returned it!!!!
dee r
Rating:
3.0
Have my boxes all arrive on the day that they should of been there and not take 4 days to get all 4 of my boxes that I ordered
ARTHUR F
Rating:
5.0
the lady running the place was very professional, knowledgeable, and took care of me fast. She took time to explain all the details, she is an asset to your company!!
Ken C
Rating:
5.0
Angie was awesome! Very accommodating and friendly...
Kim R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela M
Rating:
5.0
Angie was very friendly and efficient.
Dillon H
Rating:
4.0
It would be nice to have more staff, however for profitability your model is fine. I don’t remember reading anything about arriving 30 minutes early to pick up the equipment, but it would have been easier to plan with an expected wait time at pick up and drop off locations. Otherwise the staff at both locations was very helpful and accommodating. I hope they are compensated well, because good help really is getting harder and harder to find!
Zane B
Rating:
4.0
Customer did not leave a comment.
Chad M
Rating:
5.0
Customer did not leave a comment.
Vaugh K
Rating:
5.0
Customer did not leave a comment.
Stephen A
Rating:
5.0
Customer did not leave a comment.
Shawn M
Rating:
5.0
The web based reservation process was not smooth. I was disconnected multiple times and there were additional pages that weren’t expected even though I was a repeat customer. As I tried to work through the problems with the system, three other people came into the office and picked up their vehicle. It took 45 minutes standing in the office. In the end it still didn’t work and I received a phone call to re-enter my charging information. Not good.
Steve H
Rating:
4.0
Dude was very kind & enjoyable too talk to.
Lisa M
Rating:
5.0
I will only use this location in billings. They always have what I need and are friendly and helpful, unlike the the 15th st location.
Robyn L
Rating:
5.0
Customer did not leave a comment.
KRISTI C
Rating:
4.0
Customer did not leave a comment.
Bethany F
Rating:
5.0
Everybody is so professional, kind, and efficient. Great experience no stress we always use them.
Cheryl K
Rating:
5.0
Friendly staff, easy pick up and drop off
Cathryn G
Rating:
5.0
Customer did not leave a comment.
Katie R
Rating:
5.0
Fast service
Stanley M
Rating:
4.0
Customer did not leave a comment.
Jenee P
Rating:
5.0
Did not receive an appliance dolly that I paid for.
Mikayla W
Rating:
4.0
Customer did not leave a comment.
Becky V
Rating:
3.0
Customer did not leave a comment.
Jaxon B
Rating:
5.0
Customer did not leave a comment.
George L
Rating:
5.0
Customer did not leave a comment.
Jose R
Rating:
5.0
Vehicle had NO AC
Jackie G
Rating:
5.0
Excellent customer service. Very helpful.
Katherine N
Rating:
5.0
Customer did not leave a comment.
THEODORE W
|
First Impressions
Rating:
5.0
Great staff! Friendly and helpful.
Jack B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLA B
|
Overall Experience
Rating:
5.0
Dillon absolutely deserves not only a raise but a humanitarian award!!!! He's an asset to your company to be recognized! And he better be! Austin is another asset to your company and should be recognized as well.... I won't go anywhere else as long as they are running the show!! Thank you!
Penny M
|
First Impressions
Rating:
5.0
Clean, warm & secure! Staff at U-Haul saved our bacon at the last minute when we needed climate control storage. Excellent customer service and great facility. Thank you!
Andrew S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLA B
|
First Impressions
Rating:
5.0
Zach and team were fabulous!!
Kim Stearns
Andrew S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLEN M
|
Overall Experience
Rating:
5.0
Jessica and her staff were very nice and helpful.
GLEN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
REBECCA N
|
Overall Experience
Rating:
5.0
Wonderful staff . Helpful and friendly
Tiffany P
|
First Impressions
Rating:
5.0
Avery is a fantastic Manager and I really enjoy working with her and her well picked staff. They are the best U-Haul facility that I have ever used.
Arthur M
|
Overall Experience
Rating:
5.0
Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.
Meghan B
|
First Impressions
Rating:
5.0
Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.
Jack B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marsha P
|
Overall Experience
Rating:
5.0
They were excellent finding a 10+15+10 unit
Kenneth M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LESTER R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LESTER R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany S
|
Overall Experience
Rating:
4.0
To vet priced but good
cynthia h
|
Overall Experience
Rating:
5.0
Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "
Marsha P
|
First Impressions
Rating:
5.0
The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).
David P
|
Overall Experience
Rating:
5.0
they did a good job for me
john f
|
Overall Experience
Rating:
4.0
The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.
Nick C
|
Overall Experience
Rating:
3.0
The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time
joan k
|
Overall Experience
Rating:
5.0
Jackson was very friendly and provided excellent customer service. Thank you!
