Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the tank is full of gas beforehand. I had to pay to fill up a tank that was not full when I received the U-haul.
Jerry Simmons
Rating:
4.0
Customer did not leave a comment.
RONNIE DAVIS
Rating:
5.0
Customer did not leave a comment.
Angelea Winston
|
Overall Experience
Rating:
1.0
I didnt rent a uhaul. This order is attached to my old phone. 682-227-3392 and current email. The rep did not verify the client's email. So I received all the client confirmation address. I'm pretty sure this a privacy issue.
bobby hernandez
Rating:
4.0
Customer did not leave a comment.
Kayla Roquemore
|
Overall Experience
Rating:
5.0
Easy transaction. Michael was good to work with.
Price was competitive. 👍
robert moore
Rating:
4.0
Customer did not leave a comment.
Joseph Mathis
Rating:
5.0
very helpful everything was great no improvement needed
Mark Walker
Rating:
5.0
Customer did not leave a comment.
Rita Loggins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rita Loggins
Rating:
5.0
Customer did not leave a comment.
anthony martinez
Rating:
1.0
Customer did not leave a comment.
Linda Simmons
|
Overall Experience
Rating:
5.0
We always receive top notch service when we come in!
Melissa Nikolatsopoulos
Rating:
5.0
Customer did not leave a comment.
Gary Billups
|
First Impressions
Rating:
4.0
Dropping off was a breeze. Very helpful staff and plenty of people working to help.
Stevan Bull
Rating:
4.0
I was told prices are more over the weekend, so I wasn't expecting the extra expense. I think it would be better to have it in writing online and not be surprised at pickup.
Nanette Trotman
Rating:
5.0
Customer did not leave a comment.
Angel Camacho
Rating:
5.0
Customer did not leave a comment.
David Eck
Rating:
5.0
Customer did not leave a comment.
Sheila Calhoun
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brianna Otis
|
Overall Experience
Rating:
5.0
Can’t think of much. Everything was pretty good
William Hooks
Rating:
5.0
I enjoy renting from this U-Haul location. It is inviting when you walk in the door. Its very clean and the people are most courteous and helpful. I rented a 9'Cargo van and was in and out in just minutes. When I returned a representative was there to meet me and I was in a out within a few minutes. If you want exceptional service in a clean, neat vehicle, I would highly suggest the folks at U-Haul, 2817 Kell Blvd, Wichita Falls, TX 76308
john akers
Rating:
5.0
Customer did not leave a comment.
Carleah Williams
Rating:
5.0
Customer did not leave a comment.
Elva Piper
Rating:
5.0
Fast, efficient service.
Paula Brower-Maples
Rating:
5.0
Customer did not leave a comment.
Paul New
Rating:
5.0
There’s a reason this company has been around for almost 100 years and that reason is customer service, well maintained equipment. I have been a customer for about 60 years now and have NEVER had a problem or complaint with them. Jacob at the Wichita Falls Kell street took great care of me on my last rental which was only a 5x9 trailer but I have used them for all my corporate moves as well. They have always been dependable, courteous and very knowledgeable. Great job team U-Haul!! P.S. I also help myself to the recycled boxes they have available for free.
Baldo Luna
Rating:
5.0
Customer did not leave a comment.
Brittney Darby
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fritzi Montague
Rating:
5.0
Customer did not leave a comment.
William Jaster
Rating:
3.0
Customer did not leave a comment.
John Poole
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES BOSWELL
|
Overall Experience
Rating:
5.0
Something I will note that has nothing to do with either location but “uhaul” is that I was billed excessively for a one way rental. I should have been able to turn it in and get money back for time not used. I was told it was uhaul billing that billed in that way specifically for one ways. I get that a fee is reasonable, but to bill for extra unnecessary time feels like I’ve been chelated.
Eben Hollenbeck
Rating:
5.0
Mario is a very kind person, the staff as well
MARY KOGER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tori Mccallon
Rating:
5.0
Customer did not leave a comment.
Maria Weaver
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allen Hickman
Rating:
5.0
Customer did not leave a comment.
Lindsay Byrd
Rating:
3.0
Facility was closed at time of my return.
Dahlia Castillo
Rating:
5.0
Customer did not leave a comment.
Deborah Farmer
Rating:
5.0
Staff very helpful and friendly. have always received excellent service at this location.
Linda Gibbons
Rating:
5.0
Customer did not leave a comment.
Brittney Darby
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SUSAN LYLES
Rating:
5.0
Customer did not leave a comment.
Dobra Stevens
Rating:
4.0
Got off to a rough start at first, customer service was great except for one rep. However we do have a billing issue, contact me at 432.889.6812
Michael Hilger
Rating:
5.0
Like it
Clyde Katzaman
|
First Impressions
Rating:
5.0
I have used them many times, they are the best in Wichita Falls and surrounding area. They are extremely efficient and consistent. Will always use them.
Jasper Hulse
Rating:
5.0
Customer did not leave a comment.
EMILY COLLINS
Rating:
5.0
Great personnel and help for the use of the truck, great rental experience.
James Diamond
Rating:
5.0
Reservation was with a different location. The business was not open,no person there,no answer on phone. This dealership above was so accommodating and took care of everything to get us the truck.
Danny Arnold
Rating:
5.0
Very prompt and courteous!
Andrea Jansen
Rating:
4.0
Customer did not leave a comment.
Larry Graves
Rating:
4.0
Dropping off the vehicle took just a few minutes. I did not spend much time at this location.
Roberto Huezo
Rating:
5.0
Customer did not leave a comment.
Justin Whitson
Rating:
5.0
Customer did not leave a comment.
mary green
Rating:
5.0
I don't know how you could improve. I changed my reservation 3 times and still got courteous and excellent service. You rock.
Margret Myze
Rating:
5.0
Customer did not leave a comment.
Stephen Nolen
Rating:
5.0
Customer did not leave a comment.
Jermaine Williams
Rating:
5.0
Customer did not leave a comment.
Matthew Anderson
Rating:
5.0
Customer did not leave a comment.
Carlton Hughes
Rating:
5.0
Customer did not leave a comment.
Beverly Brown
Rating:
5.0
Customer did not leave a comment.
April Winstead
Rating:
5.0
Customer did not leave a comment.
Beverly Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jane James
Rating:
5.0
Absolutely stellar customer service. I couldn't imagine going anywhere else.
Clayton Wickline
Rating:
5.0
Customer did not leave a comment.
Jack Gillem
Rating:
4.0
Thank you for providing a safe space to store my belongings
Kayla Romer
|
Overall Experience
Rating:
5.0
I can’t remember the young man’s name but he attached the tow dolly for me and made sure the equipment was functioning correctly and was very kind!
10/10 would recommend this location to anyone, they staff is very friendly.
Tailor Mason
Rating:
4.0
Customer did not leave a comment.
kurt booher
Rating:
5.0
All was well. A lot of crickets managed to get into my unit and die somehow... but it was a relatively easy cleanup.
Mlynn Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phyllis Davis
Rating:
5.0
Customer did not leave a comment.
Earl Garrison
Rating:
5.0
Customer did not leave a comment.
David Oberg
Rating:
5.0
Second time using this location and both times were excellent
Joseph Wade
Rating:
5.0
Customer did not leave a comment.
Kerry Healy
Rating:
5.0
On the ball
MICHAEL WISE
Rating:
5.0
Customer did not leave a comment.
Rayce Pohlod
Rating:
5.0
Everything was perfect!
MELISSA NIKOLATSOPOULOS
Rating:
5.0
The van was very dirty when I picked it up, but I believe it had come in late the evening before from a cross country drive. I really needed it yesterday, so having it when I needed it was far more important to me than having it clean.
Katherine Dalton
Rating:
5.0
Customer did not leave a comment.
Caitlyn Buell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
harrison druesedow
Rating:
5.0
Customer did not leave a comment.
jerry roberts
Rating:
5.0
Customer did not leave a comment.
don everson
Rating:
5.0
Customer did not leave a comment.
Greg Ingold
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john welter
Rating:
5.0
Customer did not leave a comment.
Gregory Schlumpf
Rating:
5.0
Customer did not leave a comment.
William Goforth
Rating:
5.0
Customer did not leave a comment.
Perry patrick
Rating:
4.0
Customer did not leave a comment.
Amanda Roberson
|
Overall Experience
Rating:
4.0
I was also told by this location I would be credited for returning early.
Linda Simmons
Rating:
4.0
Add cruise control, remove governor
Austin Jensen
Rating:
5.0
Everyone was friendly and polite. I got in got the U-haul and when I brought it back to check out. Everybody on that staff was very polite and friendly too I will definitely be recommending this location to all my friends. Please keep up the good work
Debra Coleman
Rating:
5.0
Service was great but the first vehicle I had radiator busted so had to swap it out after roadside assistance.
Demetrius Daniel
Rating:
5.0
Customer did not leave a comment.
Greg Ingold
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura Brantley
Rating:
5.0
The 2 gentlemen at the desk were very nice and got me the correct trailer for what I needed.
Kimberly Willis
Rating:
5.0
Everything was great.
Julie Martinez
Rating:
5.0
Customer did not leave a comment.
Tim Dunaway
Rating:
5.0
They helped me remove my hitch ball which was great. Pickup and drop off were easy and convenient.
dallas garner
Rating:
5.0
Customer did not leave a comment.
Wendell Hall
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wyatt Buttle
Rating:
4.0
Customer did not leave a comment.
Kayla Romer
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
AARON WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Suzanne Cooper
Rating:
5.0
Customer did not leave a comment.
Ronald Panhorst
Rating:
5.0
Thanks for your help.
Michelle Vaughn
Rating:
5.0
Customer did not leave a comment.
austin lawrence
Rating:
5.0
Customer did not leave a comment.
JAMES SWANSON
Rating:
5.0
1. The U-Haul staff at 2817 Kell Blvd was professional and very helpful. I want to thank them. Good people.
2. The U-Haul worker at 10440 Seminole Blvd Florida was awful! He was condescending and hooked up the transport to the truck incorrectly. That could’ve cause
An accident He made a mistake with the paperwork
I would tell people to avoid this U-Haul place on Seminole Blvd in Florida. I was stressed out already and he made the situation worse.
3. I highly recommend the U-Haul at 2180 Belcher Rd in Largo,Fl. They are courteous, knowledgeable and
Friendly. I give them high marks for their work.Thank you!
Elizabeth Diaz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Dunaway
Rating:
5.0
Friendly workers, great experience. A+
Matthew Viken
Rating:
5.0
Customer did not leave a comment.
Dustin cox
Rating:
5.0
Customer did not leave a comment.
Michael Flowers
Rating:
5.0
Customer did not leave a comment.
Michelle Lewis
Rating:
5.0
Customer did not leave a comment.
Martha R Elms
Rating:
5.0
These guys were fucking rock stars. I don’t think there is a way to improve.
Paul May
Rating:
1.0
They lift the hitch ball was not tightened
Michael Walker
Rating:
5.0
Customer did not leave a comment.
Hayden King
Rating:
5.0
I’ve used this UHaul location a couple of times now and never had any issues with renting trucks or the storage facility. The staff has always been more than helpful.
Cynthia Barton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONYA REYES DICKERSON
Rating:
5.0
Customer did not leave a comment.
ALMA JEAN GUNTER
Rating:
5.0
Customer did not leave a comment.
Wendell Hall
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Cody Carter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David George
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Mock
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES BOSWELL
|
First Impressions
Rating:
5.0
Mario and Michael are the best!!!
GREGORY EASTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gerald Young
|
Overall Experience
Rating:
5.0
Awesome staff!
Johnny Jesse
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
monica eaden
|
Overall Experience
Rating:
5.0
Guys were excellent!
JAMES BOSWELL
|
First Impressions
Rating:
3.0
Cost went up without notification, was NOT HAPPY about it
Abby Morton
|
Overall Experience
Rating:
5.0
This was my first time renting a storage unit. I rented moving trucks many times. It was a hassle free experience and I appreciate the free month. Will definitely use uhaual again for my storage needs. Every staff I had contact with were friendly and helpful.
Cynthia Barton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jacob Cavanaugh
|
Overall Experience
Rating:
1.0
I canceled the storage unit 2 months ago and they are stilln trying to withdraw money from my bank account. Very frustrating.
Stephanie Cogswell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesse Baggett
|
Overall Experience
Rating:
5.0
No issues or concerns.
David
David Walker
|
Overall Experience
Rating:
4.0
Please don't think a four out of five stars is bad,it's not.I just think there's improvement can be made at any job.Overall it was a wonderful experience.Thank you
Bryan Morris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
benjamin ollie
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bryan Morris
|
First Impressions
Rating:
1.0
Staff was rude and not helpful at all. Charged me for mileage I didn't use. Called me very early in the morning wanting to know when I'd be returning the truck when I still had several hours left before I had to have it turned it in.
April Sandoval
|
First Impressions
Rating:
5.0
Great staff, awesome facility, convenient location!
RICHARD MARTIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joni balch
|
Overall Experience
Rating:
5.0
Great staff
James Crawford Jr
|
First Impressions
Rating:
5.0
More than willing to help! Very friendly! It was a great experience!
Linda Meissner
|
Overall Experience
Rating:
2.0
The unit that was rented to me had the roof installation falling off the ceiling. The dirt fell all over my things and my couches were stain because of it. I called and complained but never received a call back from the General Manager. Poor Communication!
Benson Sanchez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brett Barcia
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nichole Stallard
|
Overall Experience
Rating:
5.0
Thank you so much. I really needed it in a hurry and UHaul always come through.
Michael Shaw
|
First Impressions
Rating:
4.0
Cost of a monthly unit is unaffordable for a retired person.
Randy Maley
|
First Impressions
Rating:
2.0
The seals on inside of my unit were properly sealed,which allowed lots of dirt an water to come in the back side of my unit. I had boxes that got water damage an other items that were covered in dirt.
When I went to move out, the dirt was so thick I couldn't stop coughing. Had to hurry an get a drink of water. But for over an hour later,I was still coughing.
Was definitely a problem with the seal in the unit.
Made a claim but don't know if I'll ever hear anything from them. I paid to have insurance on the unit,something should cover my damages.
brenda wolverton
|
Overall Experience
Rating:
5.0
Manager maybe whoever moved us out of our unit. She was the best!!
Angela Simmons
|
Overall Experience
Rating:
2.0
Was promised a $15 credit on next month's charge, but it didn't happen. Get different answers from different people. Called 4 times and still not resolved.
Robert Duarte
|
Overall Experience
Rating:
5.0
Great service and priceso
Wayne Magill
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Abby Morton
|
Online Move In
Rating:
5.0
Everyone was so wonderful even with some of the complications that I had on my part they made it all easy and effortless!
JENNIFER ZURBRIGGEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca Anderson
|
Overall Experience
Rating:
5.0
Mario the manager and the staff are always professional and accommodating!
Shelia Hammonds
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kennon Smith
|
Overall Experience
Rating:
3.0
I would have loved to give a higher rating but, since we had to trash several pieces of furniture because of mouse/rat damage, I just couldn’t. Climate control storage shouldn’t have those issues! We moved our daughter’s stuff here right after college as she was debating on moving back to the area permanently. Staff was friendly, front office was clean, etc., but we were extremely disappointed when we went to move our daughter’s stuff out. She didn’t store any items here that would attract critters but on top of every box were lots of rodent droppings, large spiders clustered all over the floor and three shelf units seemed to have been a comfortable home for the rodents... Long term potty spots that soaked into the shelves. Super gross!!! We’ve had a storage unit for many years in Houston and have never found rodent poop because they keep it well maintained and up to date with their pest control. If I would have known the poor upkeep and lack of pest control we never would have rented here. Again, I don’t like leaving poor reviews but the truth is important.
Amanda Hansen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terri Mayer
|
Overall Experience
Rating:
5.0
The Wichita Falls location was very friendly & knowledgeable. Manager Mario was great!
Tammy Dano
|
Overall Experience
Rating:
5.0
Great staff and always helpful— only complaint was the autopay system. It worked initially (2018-2021), then It started to fail and struggled to process payments. Otherwise Great facility.
Michael Steele
|
Overall Experience
Rating:
5.0
Love this group: A1
Corban Milam
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELVIRA Arrieta
|
First Impressions
Rating:
5.0
I wish I could have gotten a bigger storage.
Emily Allery
|
First Impressions
Rating:
5.0
Wonderful! And the first month free made moving here a little less stressful for upfront costs. Thank you!
Taylor Bye
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kennon Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria Garcia
|
First Impressions
Rating:
5.0
Highly knowledgeable and helpful staff!
william groves
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CATHERINE MCNULTY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lettie Bolf
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN KAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Parks
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
HAL HOWERTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cj Stoycheff
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Scott Hamilton
|
Overall Experience
Rating:
5.0
Staff was very friendly and efficient
Blake Allen
|
First Impressions
Rating:
5.0
Nice easy prosess
Rodney Cline
|
Overall Experience
Rating:
5.0
Excellent customer service. The staff were very helpful.
MARTHA BROUSSARD
|
First Impressions
Rating:
5.0
Excited because I get the first month free, that helped my finances.
ELVIRA ALVAREZ ARRIETA
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Donald Dunn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Candace Bell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Misty Vaughn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GARY JENKINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HAL HOWERTON
|
First Impressions
Rating:
5.0
Thank you for all your help
Lettie Bolf
|
Online Move In
Rating:
5.0
Used this facility for a couple of years. Always friendly, helpful, courteous staff. Was pleased with all aspects of this facility.
Susan Kelly
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hannah Murphy
|
Online Move In
Rating:
5.0
Great staff! Always very helpful!
Michelle Allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Parker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn Blacklock
|
Overall Experience
Rating:
5.0
No comment
fransico vascez
|
First Impressions
Rating:
5.0
The young man that helped me was very accommodating to my needs. I had tried to rent my unit online and was not able to accomplish the task. He jumped right in and to see what I was looking at and help me to understand the difference between what I was looking at online because it was saying climate control and then indoor climate control and so it looked like it was actually two different things which he let me know that it wasn't and he got me in the unit and explained everything to me in details that I would understand. I don't remember everything you said just because I'm old but he was very helpful. I have my unit now. Ready to put my things in from Oklahoma this coming Friday. I appreciate it. His customer service. He was very patient. Very kind and very good listener and being able to answer all my questions.
Boneita Miller
|
First Impressions
Rating:
5.0
E\xcellent process overall experience of storage, and check in - check out process. thank you
Victor Poltrick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Wright
|
Overall Experience
Rating:
4.0
Helpful
Richard Olivier
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TREVOR SHAE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
franklin lee
|
First Impressions
Rating:
5.0
Great staff
FOSTER MEADORS
|
First Impressions
Rating:
4.0
Just didn't enjoy the constant price increases. That may be at the corporate level or whatever, but they are WAY too often.
JEFFERY DYRDA
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Marco Scott
|
First Impressions
Rating:
4.0
Unit temperature was over 100*. AC system not working.
Attendants didn’t seem like it was a major issue. Hopefully next time we stop by the climate control is working.
James Reid
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lillien Gosman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Rasmussen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darneshea Weber
|
Online Move In
Rating:
5.0
The team at Uhaul storage and rental was great to work with in all aspects of the rental.
NATHAN COKER
|
Overall Experience
Rating:
5.0
Everyone was so polite and explained things to where I could understand the process and how things work.
Katharina Schlosser
|
Overall Experience
Rating:
5.0
I really like the security features of a swipe card, gate, and video monitors in store. Unit extremely clean. Got a free month and free lock. Excellent customer support.
Raymond Winstead
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Donald Banks
|
Overall Experience
Rating:
5.0
We really appreciate the free 30-day storage aftera One Way Truck Rental.
Curtis King
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don Bowman
|
Overall Experience
Rating:
5.0
I was easily able to access pertinent information (the code for entry, a layout of the storage areas, etc...) and had no issues moving my things into the unit. There was plenty of space that allowed me to unload without blocking other units and the complentary cart was super helpful as it reduced the number of trips I had to make between my unit and my car.
Mlynn Johnson
|
Online Move In
Rating:
5.0
I needed a storage location for a very short period and I was very pleasantly surprised with the offerings and service at this UHaul location. I attribute the high quality of this particular UHAUL business with their manager (Mario Hernandez). Leadership like his is what makes the difference. And trust me, I probably have set some record for the number of UHAULs I have utilized in my lifetime!
Mark Worley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
randy coln
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Curtis King
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Rita Garza
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ruben Garcia
|
First Impressions
Rating:
5.0
Mario and his staff where great wouldn't give them up
Erica Kelley
|
Overall Experience
Rating:
5.0
Very helpful and curious.
Kathy Foreman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katharina Schlosser
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Morgan Frazier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH MCCUTCHEON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany Gabbard
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kyle Zulkoski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES SAGER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Ayers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alyssia Vasquez
|
Overall Experience
Rating:
3.0
The storage unit had a previous renter's lock still on the door. It took 2 days to get it removed, which required rescheduling my dropoff day and helpers to unload, which was frustrating.
Steven Hess
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tim Kramer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Virginia Torres
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard sheila
|
Overall Experience
Rating:
5.0
I love the climate control... Staff was amazing and I was completely taken care of.
Traci Lancaster
|
First Impressions
Rating:
5.0
Both the staff and the facility in Wichita Falls made my issues with moving my sister a whole lot easier, Thanks
Charles Musick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason Hofstede
|
First Impressions
Rating:
5.0
The gentleman working here had Awesome customer service and were very professional and patient.
Betty Ates
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyler Farson
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Tim Kramer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David BROADHURST
|
Overall Experience
Rating:
5.0
Mario was very helpful
Monique Mccarroll
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SOPHIA GARFIELD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronnie Lethcoe
|
First Impressions
Rating:
5.0
Great helpful folks with a good sense of humor --
tom anderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer Warren
|
First Impressions
Rating:
5.0
U-Haul provided everything I needed at the spare of the moment, Very grateful for U-Haul. Thank you!!
richard sheila
|
First Impressions
Rating:
5.0
Had the unit for over three years and never had an issue with them.
Always available and courteous.
STEPHEN SAN MIGUEL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIKE MCCLURE
|
Overall Experience
Rating:
5.0
Easy to get in and out with security card. Nice and clean facility with friendly customer service oriented staff.
Bradley Connor
|
Overall Experience
Rating:
3.0
Paid for the month and then moved out 10 days later. When I moved out I asked the lady if I get any of the money for the remaining 2/3 of the month. She just looked at me and said no. Nothing else. She was rude.
John Lavin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GINNENE LARRABEE-WOOLLEY
|
Overall Experience
Rating:
5.0
Thank You For The Service Here An Wichita Falls Texas An Layette Louisiana You're Service Is Awesome
LEROY EURINGS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick Day
|
First Impressions
Rating:
5.0
The Manager went above and beyond to help me when I was given the wrong storage unit at first and then I had a family emergency and couldn't come back for a couple of days then he fixed the problem and I'm truly grateful for his compassion and understanding as well as his patience with the situation.
FRANCIS MORGAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Conrady
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ESAU BARRON
|
Overall Experience
Rating:
5.0
The lady who helped us was very kind and patient. She is an asset to your organization.
Rodney Dozier
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas Truxal
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Camp
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary lind
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenny Yazell
|
First Impressions
Rating:
5.0
She was top notch. Good service. Savana was very helpful.
Michael Mallo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darrel Gumbs
|
First Impressions
Rating:
3.0
I paid extra for 24 hour access. There are lights in my unit but they do not work.
James Holub
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SUSAN WALKER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINE ILLIG
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany Sorensen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Bilyeu
|
Online Move In
Rating:
4.0
I began my experience with UHaul in 2013. There have been several staff changes in that time and while some have been more helpful and friendly than others, all performed their jobs effectively. In event I am in need of such services again, I will specifically use UHaul.
CARLA SMITH
|
Overall Experience
Rating:
5.0
Very professional. Very nice, courteous, prompt, and swift. Understanding of my issue with the other storage place being rude and sending me away. Helpful. Kind. I will definitely do more business at this U-Haul location and recommend it. I’ll also give five star rating on Google reviews. Thank you so much!
Zac Zamora
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda Meissner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sage SMITH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeong Tae Ok
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Erik Nichols
|
Overall Experience
Rating:
3.0
The facility alone was good. Paid late so they locked me but paid 3 days later and they never unlocked me til I went there 2 weeks later
Deborah Young
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
alejandro martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENISE BURNS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rachel Parrich
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Lucas Fumagalli
|
Overall Experience
Rating:
1.0
Online functions did not work. Facility would not answer phone. You took out money but would not let us setup the account. Then never answered the phone. This facility sucks.
Robert Sandefur
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lisa Boydston
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Boydston
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hector Barajas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dalvin Jackson
|
Overall Experience
Rating:
5.0
Very nice even helped me back out a truck.
Danielle Torresillas
|
First Impressions
Rating:
5.0
The only problem my wife and I had was that the storage door is too hard to roll up.
Javier Cruz
|
Overall Experience
Rating:
5.0
Amazing customer service very thorough and helpful.
Veronica Yarbourgh
|
First Impressions
Rating:
4.0
Employees acted professionally.
Susan Foreman
|
Overall Experience
Rating:
5.0
Very helpful and very understanding!!!
Jaymie Drake
|
Overall Experience
Rating:
4.0
Everything went smoothly.
LINDA STANLEY
|
Overall Experience
Rating:
3.0
Went on price that was already expensive.
DONNIE STEIN
|
Overall Experience
Rating:
4.0
A little expensive but well maintained.
Rhonda McClung
|
Overall Experience
Rating:
5.0
Fast and easy, very friendly.
Douglas Patterson
|
First Impressions
Rating:
5.0
Every staff member I dealt with was amazing.
Albert Yancey
|
Overall Experience
Rating:
4.0
Everything was great except for not getting a refund after pulling all my stuff out of storage 10 days earlier.
Ryan Bijak
|
Overall Experience
Rating:
4.0
The only problem I had was that when I clened out my space I felt I should have gotten some sort of credit back since I only used it for 5 days of the billing cycle.
Wendi Potter
|
Overall Experience
Rating:
1.0
Rude staff. Wouldn't even let me put a lock on my unit with out buying it from them. Then locked my out of my unit twice. All in only 2 weeks. Will never use them again.
david ford
|
Overall Experience
Rating:
5.0
Every time I was at the uhaul facility all of the staff were professional and helpful. Always offered to help and provided water if needed.
Megan Scudder
|
Overall Experience
Rating:
5.0
Thanks for nice service.
daryl trotter
|
Overall Experience
Rating:
4.0
Friendly staff and clean facilities.
Brandon Smith
|
Overall Experience
Rating:
5.0
Extremely helpful, friendly, and fast.
Ryan Bijak
|
First Impressions
Rating:
5.0
The young Spanish man the helped us out yesterday around 5 pm was very good he was by himself but very friendly didn’t seem tht being busy bothered him at all Thank u again for the great help..
Irene Torres
|
First Impressions
Rating:
5.0
Everyone was very friendly and had a professional image
Javier Cruz
|
First Impressions
Rating:
5.0
Very good Service. Employees caring,
Reberto Marquez
|
First Impressions
Rating:
5.0
Excellent customer service
bonnie garcia
|
First Impressions
Rating:
5.0
Everyone as always nice and helpful
GUY KUHN
|
Overall Experience
Rating:
5.0
Excellent Service
Jerry Melton
|
First Impressions
Rating:
4.0
I had a good experience getting my units. I was treated well and the process was relatively painless. I do not like the door mechanism, it was difficult to get into.
Brian Cypert
|
Reservation
Rating:
5.0
These guys are awesome! One of the best U Haul service I have ever had!
Lisa Eierman
|
Overall Experience
Rating:
5.0
Nick and Jason have been exceptional to work with- I would definitely recommend the facility and give them an A+ for their customer service. They are both know how to treat their customers-exceptional
Amanda Gresham
|
Overall Experience
Rating:
5.0
Appreciated the courtesy and professionalism of the staff. Had to move everything closer to my home - but would use this U-Haul storage facility again if I needed storage in Wichita Falls.
SHIRLEY KESLER
|
Overall Experience
Rating:
5.0
I have used this facility numerous times throughout the past 7 years, at least. Jason is an amazing manager. He is dependable and friendly, and always willing to resolve any situation. I will return!
barbara Thomason
|
Overall Experience
Rating:
5.0
Staff was very friendly and courteous.
Julia Moore
|
Overall Experience
Rating:
5.0
The staff at this location is so helpful and awesome
leona voden
|
Reservation
Rating:
5.0
...thank you for your help with my brother’s storage unit....!
THOMAS MERRITT
|
Overall Experience
Rating:
5.0
Jason is awesome
lisa stallcup
|
Overall Experience
Rating:
5.0
Thank you for your helpful service and decent pricing, it made my move that much more less stressful.
KYLE POH
|
Overall Experience
Rating:
5.0
place is run like a well oiled machine. Will not use any other place now.
paul garrison
|
Overall Experience
Rating:
3.0
Very polite staff. U Haul is located in a convenient place