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Hershel Morgan
Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great fast and friendly service!
Eric Williams💪
sean omalleycustomers need to know in advance the actual cost of the rental of the trucks. More employees needed in the MT.Greenwood location.
Patricia WhiteheadAll good
Jim BrazelThis location is very convenient. The check in process was easy and the staff person was very helpful.
Sharon OstrowskiN/A
PATRICIA GREENWOODN/A
PATRICIA GREENWOOD9' van was pretty clean and was great running van...... Service was Good and all went well !!
WILLIAM PINKMaria and Lisa were extremely welcoming and very helpful with our rental. Everything went well thanks again.
Micheal HENRYThe U-haul was very bouncy
Francesca Foxno issues. Friendly prompt service.
James SyloraI was satisfied with the whole service, very professional. Maria was very nice. I rate you all 5 stars
kathey silasVery good customer experience, they were ready for me and helpful.
Jennifer BurlesonThe cabin smelled like smoke so I spent most of the rental trying to air it out. There was still a smell when I had to enter the cabin and it gave me a slight headache.
Zeporah AskiaRecheck your Ins Coverage i just rented a truck from Uhaul Ins was $14 fast forward to today i rented a cargo van and Ins is $25 a few days later its sad i will Never Ever Rent again at this location
CHARLES JONESGreat service
Gabriel Gamino JrCustomer Rep was unable to tell me about additional charges when asked. Dropped off the truck and that was it.
james oliphantVery friendly and easy to schedule, Maria was beyond helpful when plans changed. Would schedule here again!
Patricia CarraneKeep doing what you do; Excellent job, THANKS!
Clydie Lewis-HowellNothing. Maria was fantastic!
RERI BARRETTBefore leaving should have total coming from your account. Inform you your money is on hold. Check the truck before the person leave
patricia gillAfter hours manager called me 2x on private number to talked down to me and said I thought I was entitled when I was trying to voice my concern about not knowing where to leave my personal vehicle...racism is old
Ebonie WeaverI would recommend but the truck was not in good shape at all, the ignition wasn’t working. The attendant had to fight with it to get it started. I couldn’t do it. So I had to leave it running at all times. The passenger side mirror could not be adjusted. Staff was good though.
Darlene SheehanThe truck was dirty and poorly maintained. The oil light kept coming on and the transmission sounded like it needed repair. I was limited in my used due to fear of a breakdown.
Cynthia GulleyThe lady at the desk was awesome! She helped me and she has a great customer service skills!
Acrila CastilloNothing needs to be improved.
Ethel SykesI like that it is a very streamline location. I just needed a truck
Paul MichicichThere was some broken glass from a light bulb in the storage area of the truck. Besides that it was great.
NICHOLAS LAPORTAEverything was great,even the young lady who l rented it from was very nice and informative !
Eugene AtkinsMake sure the truck is clean and have trucks available closer to their home.
Taeko Lucas -ClayEverything was excellent
YOLINDA BIVENSNothing Everything was perfect. Nice employee
DENISE NELLIGANN/A
Austin BellThe service and staff Maria and the lady that help us today were great thank you
Richard MazgayThis service is rather expensive when compared to Home Depot truck rentals I would definitely recommend that first
Christopher ButlerGreat service and experience from both of the service reps were very polite, knowledgeable and answered all of my questions! I appreciated the customer service.
Christopher ShortWas amazed by the customer service person. She was very nice and informative.
Shenetta SewellThe staff was very helpful & professional.
Star JonesMake sure the vehicle is clean enough especially in this pandemic...customer service is very poor...wrong tone, wrong approach to me. Even if your trying to be professional but do it with a right attitude...not bossy to your customer ??
Faith Nkereuwemeveryone at the office was very nice it was all so easy. thank you so much for such wonderful service
elizabeth cooneyThe price was very expensive
Michael TriceKeep up the good work!
Latanja MoodyVery nice facility and the employee was very professional and polite.
Nathaniel WalkerPicking up with the app was terrible. I couldn't upload current photos of the van. I tried calling the 800 number for help and was left on hold for 25 minutes. I ended up accepting the outdated photos that was on the app so I could get the van and do my move. Never again without an agent onsite. The pick up place was great though. Easy to get to and return.
Claire HightService staff are professional and very helpful. Will definitely choose this location again!
Crystal JohnsonWe received excellent customer service.
Crystal Johnsonthe truck was old, 110,000 miles, it rattled, and the gas fumes made me drive with the window open.. I could’nt access your web site to pick up the truck, luckily your rep arrived and was extremely helpful
Hermilo Portillo JrA truck can be rented anywhere! But in today's market, it's all about the customer experience. Ms. Maria Hernandez is ALL about customer service. We would most definitely rent another truck/van from her.
Kathryn BatesNo one came out and did a walk around or showed me where vehicle was also the tow haul button wouldn’t shut off and the a/c did not work on a 87 degree day. Brian W Smith
BRIAN SMITHWould not recommend the mobile app because it took way too long
Donna GriffinHe had a hassle free experience.
Geno HernandezI paid for movers as part of the process that I booked through U-Haul and the movers were an hour late I am really upset about that
Arctic Slope ServicesNothing
Deborah Chalmers