Customer Reviews for U-Haul of Milpitas
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Milpitas
No comment, everything were perfect
These guys are great! I wish every company had this customer service!
Suggestions as company policy to enhance the customer experience:
-- provide 1x free furniture dolly on truck
-- provide 1x free hand truck on the truck
-- provide free furniture pads
These items (if considered) will boost competitiveness.
Thanks again for a smooth rental process.
Super friendly staff who really helped make a bad situation better! Way to go guys, and thank you!
The service was excellent. I was in and out quickly. The staff was knowledgable, friendly and polite.
I highly reccommend this location.
Always excellent service. We have been going to this Uhaul for the last 25 years!
Prior check in should process much faster (less than 2 mins. rather than 5 mins.).
We ordered a motorcycle trailer, and instead of saying they didn't have one they gave my wife a 5x7 trailer and said it would work.
I had to purchase another strap because I had to secure my tire from rotating. After it was loaded and strapped my motorcycle down; went to drive away and right signal and brake light was inoperable.
Therefore not only did the rep not do his job by not checking the signals. He put my wife's life in danger most important and second gave me the wrong equipment. I ended up using AAA to toe my bike. I would like a refund.
Thank you Marc
Uhaul was not at all clean it feels like you are driving a truck of 80's or so where it rattles a lot and also the cargo truck was not at all clean.
Staff extremely friendly.
It would be nice to know upfront that uhaul charges by the mile and the price listed on the trucks is actually only to rent the truck.
David and Stacy are the best. We got in and out very quickly and my rental was a joy to drive.
Thank you very much,
Keep it the same or reward the guys working that day. I honestly didn't expect the high level of customer service I got from the two guys working that day. Great attitude and hard working people!
I have ordered and confirmation # for 26' Uhaul but when I came to pick up the truck and they told me 26' truck an available ,
My reservation 2 weeks ago look like garbage , Here is my reservation # 27939958
Dolly & moving blankets should be included especially if you're charging $1.09 per mile
I got charge for a utility dolly that I did not use. I Rented a appliance dolly and that is the one I used. I ask the attendant when I returned the truck he told me that I was going to get charge for the dollies I ask him for two dollies? and he replied oh no you are only getting charge for the appliance dolly. And now that I got my invoice I notice that I did got char for two dollies. Not happy about that.
No bathroom for use of customer. Van was dirty and missing radio antenna - Clean vans parked next to this one. Also the CSR gave information that was misleading about the size of cargo area. Queen Bed and Box spring do fit but limit cargo space by more than 50% due to having to transport laying flat.
When i picked up the 5x8 trailer one of the tires had a bad bald spot on it. They did not have another tire or trailer. I had to call road side assistance.. The guy came out to my house an hour later and he did not have the right size tire. He had to go back and pick up the right size tires. 2 hrs later he replaced both tires. One of the top back up lights came right off. it fell in the side wall. I had to repair this on site.
The lot needs to be repaved.
Excellent staff and customer service.
Please be inform that after used the vehicle, before return the key to drop box, you should to provide sign paper for signature and time of returned.
Picking up and returning process very efficient!
Excellent experience I appreciate the prompt service that I got whenever I hit the door with my reservation will definitely rent from this location again
I dropped the truck off they checked it in gave a bill off 220.96 the next day they called to ask me when I was bringing it back told them I already did they said they would look in to it then emailed me another bill for 231.41 not sure why. Robert brimigion
The Charges is very high.it's showing 19.95$ but at the end i am paying near to 75$ in 4 hrs.
Actually the right side mirror was loose, so i had a tough time changing lane towards right. Since i had a short distance travel i was able to drive slow and manage.
Great service, I cant remember the returning team members name said he had been there for 8 years. HE DESERVES A RAISE!
i have used you 2 times -both to move furniture from gilroy to san jose/milpitas. the first time-I was able to rent an 8 foot truck and it cost me around $100. this time I told the girl that I wanted to rent a truck and drive to and from gilroy and she told me she only had a 10 foot truck and that it was $1.59 per mile. I did not realize that the 8 foot and 10 foot trucks were quite different-both worked, but when I told the uhaul man-when I was returning the truck- about my first experience and the cost-he said that it was probably because the first experience uhaul person approximated that I would be traveling about 100 miles so the cost was a lot less. this last rental cost $160! I suggest that you train your people taking reservations to explain completely what the difference in the costs are and what the differences are in the trucks. I would have called the 10 foot -not a truck-but a covered box truck.
Friendly easy and very clear. It was a pleasure!
Super easy and quick to rent and return the truck.
Location is great but it's hard to get access to the drive way due to the Oakland Rd and Montegue Expressway.
The tire pressure was low and I paid for a dolly which not only wasn't in the truck I needed to come back and get it, I paid the estimated mileage and came in under that mileage with a full tank and I was over charged $40.
I returned inside the location two minutes after walking out while checking at the bill and I questioned the guy at the desk and it was like he couldn't read his own billing paperwork.
The guy at the counter assured me the main office would take care of it and call me the following day which never happened. Clearly this place is ripping off the unexpecting customers which concerns me because I've used this location more than once.
The brake fluid level was very very low. The employees were great.
Create a feature that allows the Uhaul in store rep to change the days on the reservation more easily. He could not subtract days from the original reservation only add them.
My improvement comments are ALL about the website.
1- Quit giving me lists of locations to choose from, only to tell me it doesn't have AFTER I've evaluated my choices and completed the process.
2- If I confirm a pickup of 8am, donn't go switching it to 10am on the paperwork after I turn it in.
I have had this experience 2-3 times now.
I loved the sport trailer, but it was dirty/dusty. No locks were provided for it so I had to go buy some on our way out at the beginning of our trip.
Everything went pretty smoothly and prompt. Took a little bit long to get checked in and was a busy day, so a little more manpower at peak times would help.
EXCELLENT CUSTOMER SERVICE!!!!!
All greatness!! Peter ! Robert! Glenn ! are the best!! Went smooth as silk!
I rent from this location often. I must say that the staff there is very efficient and friendly. I really appreciate the positive experience I receive whenever I get a truck from them. Great job .
Windshield was full of bugs.
The person who hooked up the trailer as well as unhooked it upon my return really stood out. He was excellent in his level of service which made an impression on me. I rent many times from UHaul and he has been the best! He's a young man and hope he gets recognized.
Everything was perfect, thanks!
I rented a truck that had a corner cap busted and I finished breaking it by hitting it on a overhang. What got me mad is that I had to pay for it in full. Yes I'm responsible for it but really full price when it was busted already. Never going here again..
The only problem I saw was that online the website was allowing me to make a reservation for a truck at $1.39/mile where as at the store I go the same truck at $1.59/mile. Although, I did not argue with the clerk at the store I was not happy to see this discrepancy in pricing.
service very good !! clean !
I am extremely impressed by how efficient the staff works. I walked in to rent a truck and was out of there in under 5 minutes! I walked out the doors and the truck was already pulled up and ready to go. A very happy customer and will definitely recommend this location!!
Every single time I go into this store--for information, packing supplies or booking vehicles, the team working there is very very courteous and helpful. This service is much appreciated!
This was the fastest checkout ever!!
Make sure the enclosed trailers don't leak It was raining and everything inside the trailer got wet!
I did not rent the van, my son Christopher did, but he needed a credit card so I let him use mine. So send this survey to him @ email@example.com
My 10 ft truck rental return check-in took about 2 minutes. Very remarkable. Just like renting a car from Hertz, but much faster.
These guys were so nice and on point made my life so much easier being treated well during a hard move
Great service all around!
Extremely friendly and helpful great service
Super friendly, helpful and professional. Thank you guys at Milpitas UHaul!!!
Uhaul disappointed me again. We reserved a 26' truck at the Curtner/Almaden Ex location for 3/5/16 at 8am. The day before the move I got a text saying the truck would be available at 11am. After calling I found out that the person with the truck ahead of us extended their rental. What? How is that ok when the truck has already been reserved by me? This is ridiculous! They tried to solve the problem by offering a smaller truck. No deal. They called back to say they have a 26' truck only 10 minutes away at a different location. Great! Oh, wait, Milpitas is not 10 minutes away. It's a half hour away. Adding many more miles to now pay for just to get the truck to and from where we live. Uhaul needs to fix these problems with their business model. I cannot understand how this is normal protocol. I will NOT be referring friends to use Uhaul.
customer service was awesome. Very friendly and helpful even with late return. Love how simple the whole process was
Returned the trailer, gentlemen was very professional. I will definitely come back thanks UHaul team Old Oakland rd In San Jose!
Though your in-person service were excellent, the on-line service was frustrating: I enconter resistance regarding picking-up the truck one day, then the auto-trailer the next day, after having loaded the truck. The consequence, was I had no more trailer reserved until one of your associate put it back on my reservation. Moving is stressful enough without adding more worry.
Also, I was not aware, that the prefered location I choose to pick up my rental truck and trailer could be a different one. Being alone, it made it complicated to have to pick-up the truck so far away, as I had to go there again, with a taxi, to pick-up my car. I had planned to walk to my preferred location as it was close by.
The gentlemen at this location have great customer service and treat their customers well :) I hope you are taking great care of them as they are an extension of your company. Please call me for any questions.
Service was fast, friendly and efficient. The site was very run down but good location and well-stocked.
The truck's mirrors and the inside of the windshield hadn't been cleaned in years. The truck was otherwise in good condition.
Overall the experience was positive. UHaul is so much better run today than it was in the '90s that it's like a different company. Great use of technology.
The staff patiently explained anything we had questions about. The truck was convenient and brand new.
Would definitely recommend.
Th truck's transmission was not smooth and the interior was not clean. But the service staff were very helpful and courteous.
Communicate better about subsequent rentals to mine. I would have liked a bit more flexibility in returning the truck a little later if i could, but it was already booked for 15 minutes after my reservation
I wanted to change the vehicle because I can not enter more than 8 feet hight vehicle. But that guy said, i can not change the vehicle type. Because of this, we struggled a lot to move all things from the truck to my home. We should be able to change the vehicle based on our need.
Customer service but the computer very slow in the morning
Both CS Reps were absolutely wonderful. They greeted me professionally and provide great customer service. I love this U-Haul :)
I had an amazing visit, quick, easy and affordable when I came this store to get the truck for my father and I meet the staff name is Pete Flore, this staff is so friendly and so helpfully. He was excellent. The vehicle was well maintained. The cost was affordable. Thank you!
The best rent a pick-up I ever experienced, good service ,easy to get the car right away 5 min I ready to use " excellent " and easy to return too. Thanks u-haul team!!!! God bless your company.
Guys were very helpful and polite.
Pick up and drop off super easy and convenient!
Wow...I drove up and two friendly guys are standing at the Return Area waiting for me to pull up. How chop-chop is that? Friendly sign-off to a very pleasant moving experience.
Associates were very helpful and they were courteous.
Great truck, no problems!
From my experience, none. Staff is very helpful and knowledgeable. They are very friendly and courteous to me and the other customers. I always get my rentals here and will continue to do so. Will definitely recommend this location to everybody.
I rented a pickup..and there were decals and advertisements all over the truck. Even covering some of the Windows; creating blind spots while driving. Other than the decals, rental was good.
Great job, made it very easy.
There are no trucks available for walk-in customer , Keep some additional Trucks for walk-ins
Very good service. Everything just smooth! Thank you!
When I walk up to the counter I was not sure but the employees were great. Very good attitude and very affiant great service picking up and dropping off.
The service guy was nice. The truck is in bad maintenance. Bad drive experience on highway. Very unsafe.
Long line, long wait .. But once served, good service
A bit busy, but the guys really hustled. Trailer was a bit dirty, but once he got the lights working, everything else was fine.
Everything was fine although we waited in line quite a while to pick up the truck.
amazing staff, specially dan. he helped me find a truck even though i did not have reservation.
All U-Haul employees I interacted with were efficient and the whole process felt very streamlined.
Thank you to Dave and Shawn
The San Jose location is not secured. The manager threaten to ship after just a day of loading but the location is not secured.
Mr. Dave helped me .. went out of his way to teach me connect and disconnect the tow hitch from the trailer.. even accompanied my to my apartment and showed me how to use the equipment.
Everything went smoothly with the exception of the drop off. The employees could not give me a receipt which both wasted time and made me nervous about leaving my belongings with them.
No calls for delivery info. Told it would be there between 12-2pm. Showed at 3 without the 2 dozen blankets that I ordered. The brackets had been ripped off so there was no way to lock it. Big hassle!