Customer did not leave a comment.
Isaiah WashingtonCustomer Reviews for U-Haul Moving & Storage at Phoenix Airport
(24th and McDowell, block north of the 202 on 24th street)
Services at this Location:
Contact Us
2345 E McDowell RdPhoenix, AZ 85006
(24th and McDowell, block north of the 202 on 24th street)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Esteban was exceptional in his service and knowledge.
Kathey Wagner- Rating:
- 5.0
A longer time... I picked it up around 3pm and had to turned it in by 930pm. It was raining so it took me longer to take it back.
emily peralta- Rating:
- 5.0
Customer did not leave a comment.
marie culliver | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bianca Angulo- Rating:
- 5.0
Customer did not leave a comment.
Elliot Profitt- Rating:
- 5.0
Great service and equipment
Eric PITTMAN- Rating:
- 5.0
Customer did not leave a comment.
Christopher Atwood- Rating:
- 5.0
Customer did not leave a comment.
Mike Fornelli- Rating:
- 2.0
When I picked-up the moving van, it had 1/4 gas in the tank. Not acceptable. The fuel tank should be 100% full. Why should be I be put at a disadvantage when the previous renter didn't fulfill his/her obligation. You're penalizing the new renter by forcing them to go to the gas station twice and then guess how to return it at 1/4. How do you expect someone to figure out how to return the vehicle at 1/4??? Please don't let this happen again.
Ian Calkins- Rating:
- 5.0
The customer service agent at the front desk was kind, informative and helpful. Thanks so much.
JOHNSIE BRAXTON- Rating:
- 5.0
Customer did not leave a comment.
Daniel Patterson- Rating:
- 5.0
Service was friendly, helpful and fast.
Roberta Pearson- Rating:
- 1.0
The drop of truck worked okay, however their policy of holding my storage for 24 hrs without informing me was horrible customer service. Thanks to staff (Serena), we were able to work out an option thereby allowing me to get my daughter’s items into storage. Due to the delay, we turned in the truck as the store was closing or already closed leading to my replying on rep to finalize my return.
Brianna Woods- Rating:
- 5.0
The Assistant Mgr. Andrew went over and beyond to ensure I had the right truck for what was needed. It was an easy fix to upgrade. He allowed me to check the box sizes to fit the content and helped me with boxes I needed to exchange. It was a wonderful experience and I would definitely re-rent from U-Haul if needed.
Shelby Lynch- Rating:
- 5.0
Great customer service
LeTicia Munoz- Rating:
- 1.0
The customer service rep (Serena) was really nice to work with, after that most other items ere frustrating. I booked the facility on-line a number of week ago. Upon arrival I was informed that the unit was not available and their policy was to only hold a unit for 24 hours. It was frustrating and does not make sense that I was never informed the unit I booked was no longer available. I appreciate Serena working with me to come up with a solution. I was able to move my daughter’s items in prior to departing town early the next morning. U-haul needs to look at is rules related to online booking and informing customers if there are any changes. My customer experience was not a good one.
darrell woods | Overall Experience- Rating:
- 5.0
All good, but before they give me a better deal on a round trip I just rent the truck for a day and my final bill was Just on miles $340 plus rental fees & insurance Total $425.00 just for a day
Fransico Jacobo- Rating:
- 1.0
Customer service experience is a must
Shevin Ramirez- Rating:
- 4.0
great custumer service
kelvin wise- Rating:
- 5.0
Customer service is very helpful for your need they are very friendly and courteous I’ll keep this faculty my place to rent 👍👍
DAVID PAEZ- Rating:
- 4.0
Customer did not leave a comment.
Philip Hernandez- Rating:
- 5.0
Customer did not leave a comment.
DANIEL FLORES | Overall Experience- Rating:
- 5.0
Everyone was terrific.
DAVID ANDREW | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
George Reitmeier- Rating:
- 5.0
Seamless process and excellent customer service by everyone.
Lila Lopez- Rating:
- 4.0
Clean inside if the truck. Cup holders were nasty. and wash outside
Sergey Voytov- Rating:
- 4.0
Initial drop was at a third party location. Would not recommend it. Difficult to communicate with person working gas station, many homeless folks around area, individuals asking about truck I was attempting to drop off. Ultimately dropped at location on McDowell after contacting UHaul representative.
Sean Peters- Rating:
- 5.0
The employees at this location are consistently helpful, friendly and knowledgeable. Also, they usually have the size of truck I need even on short notice. I would definitely recommend this location to friends who need to rent a truck or moving equipment!
Nancy Keeffe- Rating:
- 2.0
I pre-ordered Pro Series ratchet straps for the haul and when I asked the customer service rep in the store for my pre-ordered items she printed it out I had to get a refund and buy a pack of ratchet straps that were not the same caliber. when I asked if they pull online orders she said no. I do not understand why you offer pre-ordered supplies and not pull them aside for customers. we had flown in from Las Vegas and didnt want to waste time without a vehicle trying to buy them somewhere else. The only Reason I gave it 2 stars and not 1 is the vehicle I rented was almost brand new and in great shape.
LISA CHRISTINE ESPINOSA- Rating:
- 3.0
Customer did not leave a comment.
SIMON DESANTIAGO- Rating:
- 5.0
Customer did not leave a comment.
LOUIS DIAZ- Rating:
- 5.0
Customer did not leave a comment.
Mark Seeley- Rating:
- 5.0
Your employee Tim at this location is not very friendly and has a bad attitude. All the other employees that were on sight when I was there represented your company well, but Tim did not.
Justin Clark- Rating:
- 5.0
Customer did not leave a comment.
Adrian corral- Rating:
- 5.0
Customer did not leave a comment.
MOHAMMED JOWAD- Rating:
- 5.0
Customer did not leave a comment.
Aalia Fueller- Rating:
- 4.0
Customer did not leave a comment.
charlene chua- Rating:
- 4.0
Customer did not leave a comment.
Danielle Toomey- Rating:
- 4.0
Customer did not leave a comment.
Mark Sittlington- Rating:
- 5.0
Customer did not leave a comment.
Kenji Harper | Overall Experience- Rating:
- 4.0
Good rental
Veronica Magill- Rating:
- 5.0
Every thing was satisfactory, don’t need any changes.
MARK THOMAS- Rating:
- 5.0
Customer did not leave a comment.
Andrew Hutchinson- Rating:
- 5.0
Customer did not leave a comment.
Adbeel Moran- Rating:
- 5.0
Customer did not leave a comment.
BASHALE CLEMA | First Impressions- Rating:
- 4.0
The truck needed maintenance -- alignment is off (pulls to right) and transmission makes grinding noises between 2nd and 3rd gear. They are understaffed, no one outside when I returned truck, so I had to do it through the app (not my preference). This is a great location, centrally located, although the traffic has gotten really bad around there.
Jennifer Schmid- Rating:
- 3.0
Customer did not leave a comment.
Justin Joseph- Rating:
- 1.0
The U-Haul representative was not present at the scheduled pick-up time. The establishment lacked structure and I didn't feel welcome. Their customer service needs improvement to enhance the overall customer experience.
ASHLEY NEAL- Rating:
- 5.0
best team ever
MOHAMMED JOWAD- Rating:
- 5.0
This was a very easy transaction I need to upgrade my trailer to a large truck and Terrance was extremely nice and professional he needs a raise ASAP!
eric slofer- Rating:
- 5.0
Customer did not leave a comment.
Nicholas Boateng- Rating:
- 5.0
It was super easy to schedule and complete this service with you. You do an amazing job installing trailer/accessory hitches!
ed whitely- Rating:
- 5.0
Customer did not leave a comment.
rosa lidia perez- Rating:
- 4.0
Service was great but the quality of the truck wasn't. It may be time for some new trucks. Anything over 40 miles per hour became unstable and shaking. In addition, every time I went to crank the truck and place my foot on the break, it made this loud weird noise and would stop once the truck was cranked.
Ramona Jenkins- Rating:
- 5.0
PERFECT!
JEAN SCHRODER- Rating:
- 5.0
Customer did not leave a comment.
marco gutierrez- Rating:
- 5.0
Nothing! The whole experience was great. (See my Google review)
cherie Stafford- Rating:
- 3.0
Employee at return was extremely rude because of him I will never return or recommend this location to anyone
shameila James- Rating:
- 1.0
The guy was so rude and gave me attitude I missed his name or I would have reported him
Jalen Purnell- Rating:
- 1.0
The attendants and sight manager were all very nice and helpful, but they took almost 30 minutes to get us hooked up due to poor record keeping (couldn't find a car dolly there records said they had. HOWEVER, the far more egregious issue was having to go 15 minutes out of our way to this location to pick up our equipment in the first place! Due to mistakes by the U- haul website as well as one of your phone representatives, our reservation was completely messed up and our move delayed by over 4 hours! If we need such services again, I will be certain to investigate other options. PS. Your own in-store representatives (5 different people) all agreed that the website is messed up and needs a serious overhaul...
Roy Swartz- Rating:
- 3.0
It was very dirty. Ketchup packets in the cup holders. Windows dirty. Mirrors very dirty. smelled dusty & not clean. Gal at customer service was excellent. Very polite nice & attentive.
Shawna Sicilia- Rating:
- 5.0
They were very professional and took really good care of me.
Rhonda steinkamp- Rating:
- 5.0
Customer did not leave a comment.
Sarah Barrett- Rating:
- 5.0
We didn’t notice it before we left, but one of the chains on the tow wasn’t clipped properly. When we were driving, the chain started scraping the ground, causing sparks. We zip tied it after a semi driver flagged us down. Otherwise, everything was great, and the manager at this location was super great!
Sarah Stadler- Rating:
- 5.0
Customer did not leave a comment.
Alisha Vaughn- Rating:
- 5.0
Customer did not leave a comment.
MOHAMMED JOWAD- Rating:
- 3.0
Older van. Drivers side door was bent and made loud noise while on highway. Also the address on the side of the van and on my receipt were both incorrect locations from where I needed to return the van twirling in additional time, gas, and mileage.
JAMES Mccrary II- Rating:
- 5.0
Customer did not leave a comment.
Sean Monks- Rating:
- 4.0
Simplify the U-Haul app and reservation process especially if I am a business and I do frequent repeat rentals. I don’t like being asked 14 different questions about moving accessories and upgrades when I simply want a trailer I want to rent it and go.
Tim Tylitzki- Rating:
- 1.0
I did not rent a U-haul. I contacted the place where this person rented under my name and e-mail and the person helping did not seem to think it was a big deal
Paul Ransom- Rating:
- 5.0
Customer did not leave a comment.
Reginald Bell- Rating:
- 5.0
Very helpful and friendly service! Will definitely be using this location again :)
Jazmine Browne- Rating:
- 5.0
No improvements to be made. Everything was in good order and the customer service was outstanding. Jaztyne, the representative set the gold standard for costumer service. She displayed that she was extremely knowledgable about her job and position. This U-haul rep exceded any expectations that an employer may have when it comes to customer service and care. Jaztyne went above and beyond to articulate every part of the process without letting it become overwhelming. She was also an excellent listener when i had questions she did not interupt but took the time to hear me out and responded in a positive manner and provided the appropiate feedback. U haul... based off of my experience with this member of your staff i would definitely come back and tell others how efficient u guys are and even more so how pleasant the customer service is. I think maybe Jayztne should be promoted to a lead trainer position since she exhibits and could be a shining example of customer service realtions. Seriously... i have worked im customer service with general public for 15 years myself so i know a model employee when i see one. Incase u haul does not tell you... JAZTYNE... OUTSTANDING WORK ETHIC AND PROFESSIONALISM.. THANK YOU MA'AM!
Darryl Okpagu- Rating:
- 4.0
On the whole, I'm happy with the experiences, however there are a couple issues that can be improved. 1) I'm aware that I must check in and out each time I visit the facility, however the access gate seems to get easily confused as to whether I'm signed in or out. When I left on Sunday, I closed the door, got into my vehicle and started to the exit gate, but remembered I left something in the storage unit. I went back to the door, but it would not sign me in. I went to the access gate and tried my code there, and it did not respond. I went back and forth a couple times and it did not respond - I had to call the office to come open the gate. 2) I am in unit 1010 - the bathroom is out of order there. I assume that will be repaired and made available?
Kevin Whitenack | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
sariyah rawleigh- Rating:
- 5.0
Staff was Great
JOHN ZANOTTI- Rating:
- 5.0
I've been here before and they've always been great.
William Jackson- Rating:
- 5.0
This Uhaul is right next to the airport and we were able to drop it off and get to the airport in a timely manner.
Christopher hadad- Rating:
- 5.0
When we arrived to pick up our U-Haul, everything was ready to go I believe the manager there he did outstanding job when we brought back our equipment we were met by Anna who was unbelievable herself. I recommend this place to anybody. Thanks for the great service. Darren Wilson AFM 854009 Edmonton Alberta Canada.
Darren Wilson- Rating:
- 5.0
Everyone I spoke with was nice, helpful, and in a positive mood! Great service!
alexandria mada- Rating:
- 5.0
I loved the customer service reps they were kind and friendly
Celerino Ortiz- Rating:
- 5.0
U-Hauls power steering was having problems
Deion Freeman- Rating:
- 5.0
The location and employees running it we're wonderful. However, the functionality of the truck that I rented did not perform as it should have I had. A lot of trouble with the loading ramp as it would not come out or go in from time to time. I had to crawl under the rig on multiple occasions to Re align the tracks As for some reason, it kept coming off of the track and would not extend or retract. Very odd considering it was a newer unit. I hope U-haul will work with me or potentially reimbursing me for part of the rental of the unit as it did not function as expected, causing difficulties and delays I suppose time will tell.
Chad Maurice- Rating:
- 5.0
Great staff and very polite and helpful.
David Bailey | Overall Experience- Rating:
- 5.0
Nothing he was very helpful and professional
MICHAEL WILES- Rating:
- 5.0
The representative that assisted me was very helpful! I highly recommend this location they were very courteous!
Guadalupe Vela- Rating:
- 5.0
Customer did not leave a comment.
Connie Verdugo | First Impressions- Rating:
- 5.0
The staff is great and very helpful and friendly
David Bailey | First Impressions- Rating:
- 1.0
It was my first time using Uhaul and it was the worst experience! Mixed up my reservation, didn’t give me the right vehicle which was a van, issued me a cargo, then finally got the right van then it was blocked in by another van. No one apologize. When I returned the van my account was mixed up with someone else! It was a mess. I’ll never use UHaul again.
cedric jackson- Rating:
- 5.0
Customer did not leave a comment.
Dalia Hernandez- Rating:
- 3.0
No one wanted to help with a hard copy of a receipt. Took 15 minutes to get one printed areas of email. Each person kept telling someone else to do it. Bad service.
Lori Otoole- Rating:
- 5.0
Excellent customer service and easy to do business with. Thanks for making this experience so pleasant and easy!
Michelle Moore- Rating:
- 5.0
Easy drive up disconnect and drive away. Loved it
Tony Workman- Rating:
- 5.0
Keep doing what you are doing.Terrance Houston jr. Provided excellent customer service for us.
bryce Gragg- Rating:
- 5.0
It was fast convenient I was in I was out. Returned, the track was done so quickly. It's amazing, Kind friendly people that work there at U-haul the best, thank you so much For a great experience.
john carrasco- Rating:
- 5.0
I don't know?
Said Sadat- Rating:
- 4.0
The service man who handled my installation was great!
mick laVelle- Rating:
- 5.0
Customer did not leave a comment.
Victoria Archer- Rating:
- 3.0
It was great It was very helpful.
mohamed ali- Rating:
- 3.0
The truck smelled HORRIBLE!
Mabrey Payne- Rating:
- 5.0
A great experience!
David Moskowitz- Rating:
- 5.0
Flew to Phoenix, was dropped off at nearby Uhaul and quickly picked up online contracted 15' truck, picked up 4,000# freight at terminal, overnited at Airbnb, made early morning scheduled downtown delivery, returned Uhaul truck, no fuss, no waiting, all like clockwork and at a very reasonable charge. Will do this again
Donald Reed- Rating:
- 5.0
Amazing customer service, the girls knew what they were doing. Beyond satisfied!
Belen Tekle- Rating:
- 4.0
Customer did not leave a comment.
Catherine Jablonsky- Rating:
- 5.0
The desk managers, Terence and Richard (?) were excellent, fast, friendly and knowledgeable.
Lee Simmons- Rating:
- 4.0
Customer did not leave a comment.
ANTHONY MICHAEL- Rating:
- 4.0
Customer did not leave a comment.
jaime chaves- Rating:
- 5.0
Customer did not leave a comment.
JAMES MILLER- Rating:
- 5.0
Customer did not leave a comment.
Renee lindsey- Rating:
- 5.0
Great team!
Genesis Santana | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Margaret Donnelly | Overall Experience- Rating:
- 5.0
The young woman and man that assisted me were very polite and professional…glad I stumbled upon them by accident….
UNITA KNIGHT | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jennifer Schmid | Overall Experience- Rating:
- 4.0
Over charge me. First time in years
Sharon Yates | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kendra bowman | Overall Experience- Rating:
- 5.0
Terrific
DAVID ANDREW | First Impressions- Rating:
- 3.0
Lighting was often out. Constant price increases inspired me to look for alternatives.
Alexander Figliolia | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jody Tea | Overall Experience- Rating:
- 5.0
Everyone we dealt with was very helpful and professional
JIMAL TURNER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David Bailey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marie Roseau | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KYLE ROBERTSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
debbie cotton | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marc Lowe | Overall Experience- Rating:
- 5.0
Really nice customer service
ERIC HEIZELMAN | Overall Experience- Rating:
- 5.0
Terrence was so helpful! We needed a larger storage locker than the one we had reserved, and he was able to accommodate us with a larger one.
Jennifer Schmid | First Impressions- Rating:
- 4.0
AC was running in summer, but the actual units were very warm, not good airflow
Alexa Pederson | Overall Experience- Rating:
- 2.0
Very helpful staff. We just had problems with the administrative side of things - billing. They never charged too much, but it was inconsistent and they could never get our two units on the same cycle or recognized in the account. Very messy. Had to call monthly, at least, to sort something out. So we moved. Sad to go, but thank you for everything.
JAPANESE FRIENDSHIP GARDEN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
rula Navaro | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lydia Foster | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Andre McGant | Overall Experience- Rating:
- 5.0
T is a great GM. I appreciate his great customer service.
KALIFE GENTRY | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Andrew Miller | Overall Experience- Rating:
- 5.0
Great customer service!!
Valentina SALLIS | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Mark Mariduena | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Manuel German | Online Move In- Rating:
- 5.0
The staff s very respectful n professional about there work .. 👏 👌..
Rachel Hernandez | First Impressions- Rating:
- 5.0
The manager onsite was extremely helpful and professional. He assisted us immediately when we needed help with the unit and checking in issues.
Catherine Hankins | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Anthony Perillo | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lily Watts | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Steven Woodards | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ABDIKADIR ABDI | First Impressions- Rating:
- 5.0
Super staff…incredibly friendly and accommodating.. very rare find…keep on going guys and gals…there are only a few left like you! - Michael
Michael Phillips | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rosa Seanez | First Impressions- Rating:
- 1.0
The worst customer service with people standing around and horrible access for a truck to pull in and have access to unload. Will never use this location again
REBEKAH DEAL | Overall Experience- Rating:
- 5.0
It was a very safe storage option for me. Everyone was kind and considerate.
Paula BRADLEY | Overall Experience- Rating:
- 5.0
Everyone I encountered was very polite and helpful! I will only use U-Haul storage going forward for all my storage needs.
KYNIA SIMMONS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Edgar Robinson | First Impressions- Rating:
- 5.0
Very convenient to my needs
Veronica Applewhite | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
HELEN SMITH | Overall Experience- Rating:
- 5.0
Saryna McGee Is such a wonderful people person and made the experience run smoothly and was very helpful/accommodating. Even went out of her way to rectify a misunderstanding Definitely management potential !
JOHN bela | First Impressions- Rating:
- 5.0
The entire staff at this location was extremely polite and just overall pleasant. Sirrus was especially helpful first over the phone then in person especially underscoring the value U-Haul provides as a company. I have another storage in another city and will now be switching that storage to a U-Haul self storage. I would be happy to speak with someone in marketing about another angle for promoting your self storage option. It's the reason I am switching! Many thanks!
KYNIA SIMMONS | First Impressions- Rating:
- 3.0
The only problem I have with them is that they did not take off their lock after I payed my monthly payment... I needed to get my stuff out of the storage that evening... I called them and they would not send anyone out to take off lock..
VERONICA BOURQUE | Overall Experience- Rating:
- 5.0
Everyone was well above great with their customer service. I was greeted upon entering and had a fantastic time until the moment I left!! Cuddos to the staff at the 24th Street and McDowell location. You guys and madame, are great!!!! Thanks again for the help and smiles!
HELEN SMITH | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
John Woodland | First Impressions- Rating:
- 5.0
They were very friendly and helpful when I was getting my storage unit they took me to see it and made sure it was the size that I wanted and everything and I got the $11 insurance
Karl Yackley | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey Gagnon | First Impressions- Rating:
- 5.0
Would have rented it out longer if I had more things needed to be packed away (:
Ariel Mendoza | Overall Experience- Rating:
- 5.0
Charlene was the best.
Robert blakesley | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Valorie Synwolt | Overall Experience- Rating:
- 4.0
You have good customer service. Everything is good. The only problem is your expensive. Bring your prices down. You would be greaf!!!!!
VERONICA BOURQUE | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
REGINA THOMAS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Emily Fuller | First Impressions- Rating:
- 5.0
Great service
LAUREN SARDI | Overall Experience- Rating:
- 3.0
Came in to pick up my truck and was given the keys to leave and the truck was parked behind other trucks. Next day came in to load my storage and first, I wasn’t explained correctly about the buildings & the letters not matching the building # - THEN once I got into the building there was still a lock on the unit. From getting my truck to leaving the storage unit i had to walk back inside over 3 times due to issues and not being ready for me.
Rachelle Green | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MARIA HERNANDEZ | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
NATHAN DOONAN | Overall Experience- Rating:
- 1.0
I will commend your company for holding my storage as long as you did, but my biggest complaint is when I received a message stating I could get my items at no charge, then not giving me any way to access those items. The items in the storage were my deceased brother who died not long after Covid started. I received a message from Erica at 24th st and McDowell office stating I could come get my items at no charge. I was working at the time and did not get the message until after they had closed for the day. I went down on Sunday with the means to get the storage cleaned out and was told the lock on there was unable to be opened. So I had to leave and not get my stuff Sunday. I called immediately when they opened Monday morning as my storage was due to go to auction and was told there was nothing they could do. I felt that this was the worst thing you could do to somebody, make them think they can get their items and not give them anyway to get it. I still have not even been contacted about the personal items that should have not been included in the auction. I expect this from Public Storage, but not U-haul. I will not ever get a storage with your company nor will I ever use your trucks, ever again.
pamela watson | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Diogo Machado | First Impressions- Rating:
- 5.0
I can only praise that location. The friendliness and the professionalism of the guy I've worked with: Josue Jarquin is his name, and the way he conducted business was just outstanding. From the moment I walked in the door to showing me the rental unit and the paperwork. Everything worked flawlessly....Thank you Josue
Michael Phillips | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DRU REAVES | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christina Valenzuele | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kevin Roberts | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tim Kish | Overall Experience- Rating:
- 4.0
registration for unit good, but I believe I was charged when the unit should have been at no charge 1st month. I will call to dispute.
LAUREN SARDI | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Berrett Harris | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Erica Tyson | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Chris Bayham | Overall Experience- Rating:
- 5.0
Great Customer Service at this location.
Andre Dodson | Overall Experience- Rating:
- 5.0
Loved ur services. Tho I hope to never move again!
JUAN CASIAN | Overall Experience- Rating:
- 4.0
I never got a receipt after paying. Please send me one by email thanks.
Tim Kish | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
CHERYL STEWART | Overall Experience- Rating:
- 4.0
Very easy facility to get in and out. Storage was clean. It is a very busy office and the only down side was the long lines. So plan in advance and don't be in too much of a rush. The staff was friendly and helpful.
Eluzabeth Nehl | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chris Bayham | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Aneesh Joseph | Overall Experience- Rating:
- 1.0
They are not helpful they take extra money from you
Carriece JOnes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Diane Huesman | Overall Experience- Rating:
- 4.0
I always hated calling Because I was always on hold for long periods of time in some cases over an hour. I'm sure you lose lots of business because it
richard george | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yolanda Tarango | Online Move In- Rating:
- 5.0
All in all there good experience would recommend them to Future customers friends
David McQueen | Overall Experience- Rating:
- 5.0
The person helping me was very friendly and knowledgeable.
Linda Fiore | First Impressions- Rating:
- 1.0
They charge my card because they was not paying attention to me or what was in the system
Carriece JOnes | First Impressions- Rating:
- 5.0
The guys running that facility are excellent! Big recommend!
Jason Johnson | Online Move In- Rating:
- 2.0
This storage unit was rented for my son who had to move out of his ASU apartment. When he went to check in he was told that he didn't have a reservation. After arguing with the desk person his reservation was found but it was pulling teeth to have him show my son the location of his storage unit. His card and code would not let him have access. The desk help used his card to open the gate and told him to call yesterday to get a new code. He called yesterday, got a new code, drove his car packed with all of his belongings to the storage unit and the CODE did not work. He has to be at work at 8:00am today with a car full of stuff. It is two days from the day we rented the storage unit and can not access it still. I would definitely never use this facility again.
TAMARA MCCLEARY | First Impressions- Rating:
- 4.0
I have 1 complaint. This location is way understaffed. The few employees that are working at this location are working way to hard and have no time to answer the phone.
David Fletcher | Overall Experience- Rating:
- 5.0
Cindy did a wonderful job.
Auriel Moore | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Richard Hauck | Overall Experience- Rating:
- 3.0
My couch didn’t fit in the storage area and it has stairs
Kim Golidng | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Dennis Grau | Overall Experience- Rating:
- 1.0
The room that was recommended to me on the website turned out to be laughably insufficient for my needs. I'm still wondering how on earth renting a 10ft truck would equate to me only needing a 6x5x10 sized room.
Jose Ulloa | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
louisa bruder | Overall Experience- Rating:
- 5.0
The staff was great and the Manager was awesome.
David Fletcher | First Impressions- Rating:
- 3.0
Everything was great except for the account platform. I set up autopay for all 3 of my lockers day 1 & somehow 1 magically came off of autopay & I was charged an late fee… the same thing happened the following month but in the 2nd month, it was 2 of my lockers that dropped off of autopay causing me to pay 2 late charges. In total, I had to pay 3 late charges due to a faulty system & had to make sure to pay manually every month due my lack of confidence in the system. This was 100% system error, not user error.
Kenrick Jones | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jessica Walker | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
andrea Moreno | Overall Experience- Rating:
- 5.0
I had a different storage for a long time. I wasn't comfortable with drug addicts pretty much living in thier units, and always hanging around the outside. This place has great security, & no one asking for change when you try to access your unit. I'm satisfied already 🙂
Robert Ramirez | First Impressions- Rating:
- 2.0
Having a 6ft ceiling is very inconvenient for getting king size mattresses and anything else of a large size in storage. We had to rent a second storage unit at a different facility to put our larger items in. :(
kristin jones | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
GABRIELLE CLARK | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jose Aguilera | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
GABRIELLE CLARK | First Impressions- Rating:
- 5.0
Thank You! Everyone very helpful and pleasant! Will always refer U-Haul to everyone for U-Haul For Moving & Storge🤗👍🏼
GLORIA ASTORGA | Overall Experience- Rating:
- 5.0
We moved from Denver to Phoenix using only your services and if the uboxes get delivered as expected then your company has done an excellent job. We rented a truck and trailers and boxes and movers and only think that wasn’t great was having to drive from Denver to Salina to get the trailer we needed. Thanks to all your employees who helped especially Aaron at the Sky Harbor Phoenix Uhaul center
Robert Chavez | Overall Experience- Rating:
- 5.0
Robert and Aaron at Phoenix Airport Uhaul at 24th and McDowell are the best. They are very helpful at getting customers what they need quickly with a great customer service attitude. They are the best - give them a raise. Thanks guys.
Robert Chavez | First Impressions- Rating:
- 4.0
Everything was good except for the prices really high.,, todo muy bien excepto por los precios muy muy elevados
Lazaro Sotelo-Montano | Overall Experience- Rating:
- 4.0
Very helpful friendly staff!
SHAWNA HARTNETT | Overall Experience- Rating:
- 5.0
Quedé muy contenta con todos los servicios siempre me atendieron muy bien Munchas gracias
ARMIDA RODRIGUEZ | Overall Experience- Rating:
- 5.0
Natali was very helpful and kind.
EDUARDO DELGADO | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Telisa Walton | Overall Experience- Rating:
- 5.0
Thanks everyone for be to nice and friendly and helpful all the time
Maria Johnson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Duane Hill | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jesus Haro | Overall Experience- Rating:
- 2.0
No comment at this time
Ed McBrayer | First Impressions- Rating:
- 5.0
I really liked the gentleman who helped me. He was very nice and I enjoyed his help.
Serena Sosa | First Impressions- Rating:
- 5.0
Ms Martin was very helpful in assisting me with my storage and relocating efforts
Duane Hill | First Impressions- Rating:
- 4.0
The web site really bad and the 1800 operators never answer the phone waiting on the phone for one hour with no answer. But the people on person really friendly and efficient... thank you
Lazaro Sotelo-Montano | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Gardenia Enriquez | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
James Stouffer | First Impressions- Rating:
- 5.0
Saw the Signs
Earnest Howard | First Impressions- Rating:
- 5.0
I found the staff to be very professional.
Jason Ferreira | Overall Experience- Rating:
- 3.0
About half the staff were not wearing masks even when leaving from behind the desk. The storage facility recommended for a 2 bed 2 bath was far too small for what we needed and had to change units. The door on our unit was very hard to close and seemed very flimsy. I would tell people about it but might recommend them to look elsewhere first.
courtney smith | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Eluzabeth Nehl | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Rebecca Massey | Overall Experience- Rating:
- 1.0
incompetent staff for checking out as well as returning vehicles. Building code swipe didn't work for storage unit; vehicles being returned blocked entry into parking lot as well as to unload into storage. Totally unorganized and no one seemed to care about your issues. Worst U-Haul place I've ever been!!
David Kupfer | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Amy Clark | First Impressions- Rating:
- 5.0
Any experience has been great with Uhaul I have needed Uhaul for different thing's in my adult life.
Steven Wright | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Justine James | Overall Experience- Rating:
- 1.0
There was no one available to help when I got there, had to wait 30 minutes for assistance. The storage unit the call center reserved was way too small even though I gave them info on what I needed. The facility was not very clean, units seem extremely old.
Melissa Robeson | First Impressions- Rating:
- 4.0
Great employees!
clover smith | Overall Experience- Rating:
- 5.0
The manager and owner were so sweet and very helpful
ALICIA RODRIGUEZ | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Simon Lloyd | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ERIC HENNINGSEN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Meleese Hilliker | Overall Experience- Rating:
- 5.0
Fast and friendly service
John Bergerson | First Impressions- Rating:
- 4.0
My belongings were there over a year and all went well. Everyone was helpful and friendly. Thank you for your service.
Francine McGeary | Overall Experience- Rating:
- 5.0
Robert was above & beyond helpful,,I had a challenging move and towed my car for the first time and he was friendly and explained everything in detail. That is why I always choose 24 st & McDowell
KATHLEEN HENRY | Overall Experience- Rating:
- 5.0
Keep up the great work.
NOAH DAVIS | First Impressions- Rating:
- 5.0
Wonderful storage rental experience.
LESLIE COOPER | Overall Experience- Rating:
- 5.0
Aaron was very helpful, positive and professional.
Paul Ramirez | First Impressions- Rating:
- 5.0
Staff is very helpful and friendly.
Rosa Seanez | Overall Experience- Rating:
- 4.0
There were a few times that a few employees were standing around when I was waiting for assistance. I did appreciate that one of the employees offered the special for the storage unit i’m using.
Edward Redondo | First Impressions- Rating:
- 2.0
Poor access to rear storage area. To many vehicles in the way blocking access area for loading and unloading. 6 foot ceilings on ground floor. No elevator to 2nd floor.
dean warner | Overall Experience- Rating:
- 3.0
The main gate malfunctioned often.
Raul Gonzalez | Overall Experience- Rating:
- 5.0
Everything was good except they gave me the wrong information about the gas so when I had got to az uhal had to take out 95 dollars for the gas.
Letishia Owens | First Impressions- Rating:
- 5.0
No comment
Meleese Hilliker | First Impressions- Rating:
- 1.0
The facility is easily accessible and ample area to move trucks and trailers. The staff seemed very unhappy and unwilling to help. That's enough for me not to come back if I can help it.
Mariur Sokau | Overall Experience- Rating:
- 5.0
Employees at this facility are very friendly and helpful. Their service is beyond excellent. I will definitely use this facility again for storage and rental needs.
Carmen I Nieves | Overall Experience- Rating:
- 1.0
Was given a damaged truck with no prior truck inspection before i took it off of the lot. Upon returning the damage was recognized and there was no file of the damage existing until I returned the tru
Jack Griffin | Overall Experience- Rating:
- 1.0
Customer service is non-existent in this location. The only person that was helpful was the tall lady that checked me in. Everyone else seemed mad to be there and took their time to do anything.
Mariur Sokau | First Impressions- Rating:
- 5.0
Very helpful staff even in the heat
Moeses Sauceda | First Impressions- Rating:
- 4.0
The customer service I experienced was great! The only thing that wasn't on par was the process for returning my rental truck. The online checkout didn't work properly and wasn't very user friendly.
Simon Lloyd | First Impressions- Rating:
- 4.0
The general manager I believe his name Chris was so helpful and walked to the storage unit explaining how to access the gate along with lending me a tool so I Disassemble some furniture so thankful
Alycia Marthe | First Impressions- Rating:
- 2.0
Unfriendly truck return-promised one rate for rented unit and upon arrival, the rate was higher. Need to call corporate; waiting for Alex Smith, mgr, to respond to my email. Code was not given to me.
ANGELA ALEXANDER | First Impressions- Rating:
- 5.0
Super helpful, easy and quick to set up, was exactly what I needed at the time and would use again.
DALE ROBERT SMITH JR | Overall Experience- Rating:
- 5.0
Muy buena
Jose Balderama | Overall Experience- Rating:
- 5.0
All good. .fast and friendly....smooth
Lonnie Corcoran | Overall Experience- Rating:
- 4.0
Great employees exceptionally good experience all together at this particular location.
Jack Griffin | First Impressions- Rating:
- 4.0
Good, timely service. Met the needs. Clear explanation of services. Thank you!
Daniel Nunez | First Impressions- Rating:
- 5.0
The manager was extremely nice,funny and very respectful. In fact the whole team of employees were very professional and helpful throughout the whole process.. thank you all !! Teresa Echols
teresa echols | Overall Experience- Rating:
- 5.0
Great customer service ! Very nice people and really a lot of help ..
teresa echols | First Impressions- Rating:
- 4.0
The staff was very helpful and knowledgeable.
Marvin Hypolite | Overall Experience- Rating:
- 4.0
Good service. I have no complaints.
JAMAR THOMPSON | Overall Experience- Rating:
- 1.0
This U haul location has given me problems multiple times its almost like they don't want to provide services.
David Hutchinson | Overall Experience- Rating:
- 5.0
Great customer service with the most helpful and understanding employees. I would absolutely recommend any of my friends or family members to get services from this Uhaul! Prices are reasonable as wel
Cheyenne Madden | Reservation- Rating:
- 5.0
Everyone was courteous, helpful and made the process painless.
ron capon | Reservation- Rating:
- 1.0
The staff is great if the manager, Alex Smith, isn’t included. Alex is a pompous, arrogant, uninterested, say whatever it takes to get you out of his face kind of person. Card access broken 1/2 time 2
joel marble | Overall Experience- Rating:
- 4.0
Lovely place especially Aaron, but way too expensive . U-Haul had me pay a month in advance and when I retrieved my furniture , no credit for days unused. That’s not a good policy .
cindy hirsch | Overall Experience- Rating:
- 5.0
The staff was really friendly and helpful they walked us through to look at the different stores they had they were very nice
javier diaz | Overall Experience- Rating:
- 5.0
The personnel at this facility is always helpful and accommodating. I appreciate the help and excellent service! Kudos to Rosa, Robert and the Assistant Mgr. You guys are the best!!
Pamela Harshman | Overall Experience- Rating:
- 1.0
The general manager Alex was very unprofessional, dishonest, and smart mouth. I was being over charged for the truck and the store tried to charge me for the storage even though I closed the account.
SHERRI HAMP | Overall Experience- Rating:
- 5.0
Shawn was a pleasure to work with and very accommodating and informative.
Karla Freeman | Reservation- Rating:
- 1.0
Sent my moving help all over the valley, claiming my box was not at this facility when in actuality it was. Causing a four hour delay in my scheduled move
Chelsea Kempton | Overall Experience- Rating:
- 5.0
Helpful staff
KEVIN BERRY | Overall Experience- Rating:
- 5.0
The General Manager there is awesome also helped me with a storage units seems like he needs more help tho they where super busy and I could tell another person on the front counter would of helpedout
jason neel | Overall Experience- Rating:
- 2.0
I made these reservation in March! . I called yesterday to change the drop off location there was all this confusion being transferred back and forth very frustrating
Geniece Gary Adams | Reservation- Rating:
- 4.0
Good service
frederick wright | Overall Experience- Rating:
- 5.0
Friendly staff
Freddie Redondo | Overall Experience- Rating:
- 1.0
your staff stole my storage unit from me 2 weeks early
David Hutchinson | Overall Experience- Rating:
- 5.0
Thank you
wanda smith | Overall Experience- Rating:
- 5.0
I had a good experience with this location.
Kevin Chittenden | Overall Experience- Rating:
- 5.0
Thank you U-Haul
James Turrubiartes | Overall Experience- Rating:
- 5.0
The service was great.
John Houston | Overall ExperienceAdditional Services at this Location
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History
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