Customer Reviews for U-Haul Moving & Storage at 34th St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 34th St
Everything was great. I was expecting this to be a long process as far as paper work, but filling out the info. Online really helped speed things up. Everything was ready to go when I got there. And when I dropped off the uhaul, even faster. It was excellent! Great experience and I would definitely recommend to a friend!
Be a lot faster. There were two reps working but the service was way too slow.
I felt like y'all over charged me. My daily rental rate was $25 a day and was charged $98. I kept the uhaul for only 2 days. I don't see why the price was doubled, and my contract doesn't explain why either...
General manager Hanna Garcia did an excellent job from beginning to end of my rental. She did EVERYTHING from loading the containers on a trailer to process my order. She did an excellent job.
Better indicator where brake release is on truck.
I failed to double check the mileage at departure, however i reset the Trip odometer as i do with every rental. I was charged for 38 miles when i actually drove 28 miles. That $6.90 +tax makes me a bit unhappy.
Excellent help with hooking up trailer and getting lights working. Personally built a custom hitch for me so that I would be able to get a trailer.
The van was heavily dented so had to return and cost me 20 miles, the system was down so I could only pick up in the afternoon and not morning, waited for 20 minutes while one member of staff dealt with a client while the other 4 members did nothing then was told the system was down so had to leave and come back. Not the vehicle I wanted, can't believe you guys are still in business with such a poor performance from your extensive staff. General Manager was good but it all takes far too long to pick up vehicle.
Make sure they recurve the superb customer service that I did! Thank you to your employee for giving me a ride to the uhaul who had the truck I wanted. I can't remember her name but she was awesome.
Booking system, changes in pickups locations, and absence of any messages to me about location changes were poor. Truck issued was not well maintained and required my intervention. Overall a very negative experience.
I always use this location, but for some reason the inventory of open and closed trailers have been reduced, now is difficult to get one reserved here
This location was fabulous, We had no problem with the location. We were upset our reservation was moved, due to the extra distance we had to travel and then pay for.
The lady that works at the Ella location is rude and unprofessional. I would never recommend her. The 34th location was a 10 on a scale of 1 to 10
There was only one person there to check people in and there was a line of about 6 people the whole time we were there. It took 30 minutes to get our truck and we had a reservation. (I really recommend having a reservation.) The poor clerk was too harried to be cordial. She tried, but was too rushed.
No problems what so ever; didn't have to make any reservation just walked in asked about pricing, availability, milage I was going to use and walked out in less than 20mins and didn't pay a arm and a leg for a 8hour move.
I was sent to this location from the phone reservation dept. I had had trouble with the "I45/Monroe" location after the store's manager CANCELLED my reservation because I simply did not answer my phone. He did NOT even have the courtesy to leave a voicemail, which I would have gladly returned, but had the audacity to cancel my reservation! When we arrived at the I45/Monroe location, the staff did make efforts to help get us into a moving truck but were not able to. We did find the manager, the one who cancelled our reservation, smoking in the storage areas who asked us to leave the storage areas while we were contacting the 1-800 number as it was raining outside. Yes, we were trying to be UHaul customers, and he wanted to push us out into the rain!! We told him we were trying to get another vehicle because HE had cancelled our reservation! If there had not been security cameras in that area, I would have beat the black off his ass, and thrown his body onto I-45. BUT, the reservation department was able to get us to another location. We were completely impressed with the speed and efficiency at the W 34th Street location! They totally made up for the lack of service from the previous location's management. We commend HOLLY for helping us out in our time of need, and she needs to recognized for her efforts! I would also like to commend the staff at the I45/Monroe location for trying to help us, and I feel sorry for them that their crap-lousy manager puts them in situations like that by throwing them under the bus to cover for his lack of customer service. One manager almost turned me off of UHaul for good, but 2 staff members between different locations and their efforts have kept me thinking UHaul in the future!
Staff was very fast and friendly
I haven't had an interaction with this location but i'm sure it's great.
equipment and staff at this location EXCELLENT!!
I will probably use budget next time because I went to 4 different locations and was run all over Houston because uhaul screwed up my reservation.
The manager-I believe her name is Hanna-of the UHAUL located on 34th near Mangum was the best. She was professional and helpful to the highest level.
Great, friendly, and quick service! The staff was helpful and made the drop off process very easy!
Nice people, very helpful.
Pleasant Staff, very helpful
Replace the chair that used to be available to sit in when another customer is being served..... sat on some packing boxs..
There's not really anything that can be done about this but I will never use a trailer again because driving it was horrible. It fishtailed very easily (bumps, being passed by 18wheelers, wind) and other drivers just do not understand how much room you need when you're pulling a trailer. We had an experience that left me in tears because a bump caused the trailer to fishtail and just after that traffic came to an abrupt stop. We thought we were about to die. The only thing I can suggest is maybe some signage on the back or sides that the driver needs a lot of room.
I got charged for a tow dolly rental when we had already given the operator our sensitive card and personal info and also we were given a tow dolly that was damaged and almost messed up our ride. Never going back
I like the drop-box feature.
Drop off procedure was EASY and convenient. 24 hour drop off option and you get a response acknowledging receipt of the equipment before you even wake up the next morning. would definitely recommend.
Again no complaints and everything went smooth would be the best way to describe the transaction. In and out under 5 minutes.
The woman I dealt with in the morning was extremely nice and the gentleman was very respectful. The woman I dropped off the truck to was great as well.
Hannah was extremely helpful. She was great to work with!
A full service operation, with all of the equipment and accessories, plus helpful staff. I'm sure we will be back.
I do not think you could improve, you staff was extremely helpful, friendly and very knowledgeable on my needs. The equipment was in excellent condition and I had no problems with the use of it. Made my task a breeze.
Hannah was very well organized and knew exactly what she was doing. Very well done.
The manager was very helpfull with our situation. She was very impressive at multitasking supporting her coworkers while finding a truck for us. Clients were able to go thru the line on a timely manner.
Over charged. Vehicle was late for an hour, had to pay movers 150 extra for late fee as they were not able to timely go to anothers movers appoi tment. I returned the vehicle late too and they charged me $50 late fee. So it's OK for Uhaul.to be late but I can't be late...poor management skills. Spoke to Eba who promised to call me and offer $50 dollar credit she never did. Was goi g to use Uha for my move from Houston TX to San Francisco, CA. I will not. Will submit a BBB complaint. Miguel Orozco 832 2827098
The truck was difficult to drive. The blankets and dolly being attached inside took up space which could have been used for my belongings. I could not remove them because if I did, I would be charged an additional fee for usage. This was highly inconvenient. If these items are going to be included in the vehicle, they should be included in the price. Highly unprofessional of the company.
Have the rental at the location that I scheduled it for not sending me to location 80 moles from where I scheduled it. Then moving the drop off location. Sucks. Why do you even have online scheduling if you don't use those locations.
The uhal is over price and the lock on my unit was very lose.
I feel that I was overcharged. I rented a truck for one-way because of the distance to deliver and was told by this location I could not do one-way and if I did it would cost me $124.00 for $19.95 truck, causing me inconvenience, cost of extra mileage, and gas. I am very disappointed and will contact corporate for a solution. It was misleading and costly. I have used Uhaul for years and this is the first time I was told one-way service would cost me 4 times the rental for in town use......very dissatisfied!!!!
I have been a loyal customer at this location for 10 years as a professional home stager. I have rented here maybe 100 times? I like the new remodel and the efficiency of the new staff. They were all very friendly, and knowledgeable, except for Mike who got angry and hung up on me while I was trying to make a reservation.
We worked with three different location representatives when renting three U-Box and then a large moving truck. Each of the three were super friendly and super helpful. Thank you, U-Haul at W. 34th!
Gas problem. It showed full. After driving 21 miles I had to put over 3 gal. to refill. Do you really think this truck is only getting 7 miles per gallon? If so you need better trucks. Feeling ripped off.
Truck cab was full of trash and debris
I love this place. Hannah, the Manager, is friendly, knowledgeable and very helpful. Her staff has been great too. All around great service on each of my half a dozen visits.
the wood near the lock was damaged and appeared unsafe. Also I wasn`t given blankets initially but were given when requested
Only one person ( young lady ) working on a Saturday morning , customers waiting !
Make sure the gas level is correct before you drive off. I should have done this because the tank was 3/4 full, not 7/8 like the receipt said. I returned it 7/8 full to not get charged.
Representative Hanna Garcia is great! We were in and out with a vehicle in less than 10 minutes.
They refunded the blankets since I did not get them from the beginning. Now the BAD news...It is July and I rented the truck back on December 31. I have been notified that I have a Toll Citation amd I never went through a toll! I went the same way to our house I always have and there are no tolls!!! The toll apparently was for .25 cents and said the bill is for $30.25!!!! I have called and talked to customer service and they said to fill this out and hopefully it will be taken care of. The rep said that there have been a lot of these cone through the system and they think it might be a mix up in the Uhaul system for some reason. I need to be contacted about this and get this resolved as soon as possible. Watch out!
The location is not in the best part of town.
The original person could not find my information, but another found it immediately.
I was charged three times by an employee, very inconvenient for me to wait for refund. I needed rerent truck next week.
Folks coming and going were helpful.
Great for customer that you were open for the 4th of July when we had to go.
Utility trailer is well designed/ thought out.
Location on 34th St. is reasonably close to the house.
The clerk who helped me at the drop off location just simply did her job. There was very little customer interaction like the clerk at the pick up location.
I got a call the afternoon before my move from this location, 20 days after reserving my truck. They had double booked the truck and told me I could only keep the truck for 8 hrs (opposed to the 24 hrs I had reserved it for) I ended up having to hire movers THE DAY BEFORE my move.
I also reserved 3 dozen furniture blankets, they would only give me 1 dozen.
This was the last time I will use Uhaul for my moving needs.
Not the trailer nor the location I booked.
One of the trailer tires was low on air. Other than that, it was a great and very strong trailer. Customer service was nice and helpful.
As required I gave my credit card but stated I wanted to pay cash. I was told the charge would not be put through on my credit card and I could pay cash when I returned the vehicle. When I returned it I found that my credit card had been charged - if I wanted to pay cash the credit card charge could be cancelled but it would be several days before the card was credited - so I would have a $225 charge on my credit card and I would have to pay $225 in cash. I have a real problem with this - I was specifically told my credit card would not be charged - but it was charged anyway!!
Not much improvement needed at this location in fact can't think of anything. The service represenatives were very fast,helpful, curtius, and friendly. I thank them for there help picking exactly what I needed for my move.
Have more than 1 person working. The young man helping me out that day was extremely friendly, helpful, and had a good attitude. Thats the reason i would recommend your facility.
The people at this site are warm and ready to help you with any problems. Fast service and ready to get you on your way. I have used them several times and will be a return customer. Tom
$30 charge for being 1 hour late is absolutely ridiculous. I will never do business with u-haul again!!!
The van was almost brand new--11,000+ miles. BUT all day the info display was useless, because it would ONLY show that the van needed an oil change. The van had out-of-state plates on it, but it still needs to be maintained.
Overall, it was basically clean.
I made a reservation online, did the early online check-in, & received the keys to the van within 5 minutes of my arrival at the rental place. The employees were nice, & seemed trained. This was on a Saturday morning, but there was only 1 other customer, as we had drenching rain all day, so maybe that kept other customers away
I LOVED that the rental place stayed open till 7 pm. I needed that, as the apartment contents went to six different locations. Thanks for the extended hours.
I book the truck at this location originally. 4:45 The day before I got a call saying that the truck wasn't back, when I knew it was, because I know the guy that rented it. I was told to go to another location to pick up another truck. I took a 1/2 hour taxi there only to be told to go back to this location because that truck wasn't back. So back in another taxi for a 1/2 hour. So all in all it cost me $50 for 2 taxis and an over an hour of my time to go to the original location that I could walk 5 min to. So overall I was not impressed.
Ridiculous amount of time to get a piece of equipment. Person waiting on us was totally inept at computer program, and had to have the manager walk him through each step. When we asked the manager if he was new, she said new-ish. Not my first rodeo with Uhaul by any means, and I hardly ever come away with a good experience overall. Either check out or check in almost always presents a problem. Must be really hard to get good help.
It was great, van was ready, clean, employees very nice and helpful..The West 34th, Houston, and the Ella Blvd Houston location helped us.
The people who work here are very nice. I like the price, and I liked being able to purchase packing supplies right on the property.
Very nice lady that helped me with my transfer and move to new unit
The new manager Hannah is sooo lazy it`s pathetic, glad I was able to make it back before all my stuff was stolen....Thanks for nothing HANNAH
The new manager Hannah is sooo lazy it`s pathetic, glad I was able to make it back before all my stuff was stolen....Thanks for nothing HANNAH
I didn`t know it was a extra charge for access after 7pm. I don`t get off until 6 and then about time I get home its 630 so I cant make it there before 7. I thought 9 would have been the time.
overall good experience. However, it would be nice to have access to an elevator. And the fact that you do not have much in the way of condition storage is a draw back.
Poorly designed. My 10x10 in tampa has a wide hallway and a garage-style door. This 10x10 has a 36 inch door that`s inside a narrow hallway. Too tight.
This was a great experience from start in Burnsville MN to arrival in Houston, TX. The staff at both locations were tops. I highly recommend the U Box.
It was very nice and friendly
Very convenient. Good hours and staff was especially kind and offered us water.
It took much too long to actually pick up the unit. It also didn`t fit everything we needed it to.
I had problems from the beginning with selling me a unit that was already in use, twice. Then I never received the emails for reminders after a while.
200 characters isn`t enough space to rate my experience. I had several issues with my truck rental/reservation as well as my storage reservation that were never rectified.
The box was 3 days late - your $50 a day refund is a joke! Plus I was overcharged by $63.00. Will never use again and will be in touch regarding refund of over payment.
Staff was very helpful.....
The staffs are very patience and took their time with me to do paperwork and moved the trailers to make room for me to drive through and let the staff removed the trailer hitch off for me.
jesus and fischer were awesome to my wife and i jesus was very nice he even helped unload some of our items and helped carry them to the 2nd floor for us. we greatly appreciated it!
Efficient, but far from cordial
Kasey was awesome and deserves special recognition for his superior customer service. His assistant also deserves recognition. I appreciate them both! Thanks
They recently upgraded to climate control without any prior notice until after the fact, when I received a notice that the rent would increase. This was unprofessional.
The manager had excellent customer service skills!!! Great experience!!!
Great experience over all...I like this place..!
This was the best customer service I`ve ever received! Lorraine was so helpful and caring. I`m so grateful to have meant this wonderful lady. God bless this lady she deserves the best and a raise
poor custmr srvc. 200 characters is not enough to explain. Was lkng for lng trm strg. Will not be here.
People were rude and when it was under construction the gate was left wide open.
My only compliant is you seem short staffed. Not one me but others did not like the long wait time
They need more employees,to speed up the process on costumers.The staff was amazing,but more employees.
The U-Haul facility located off of Mangum and W. 34th is always in spotless and excellent looking conditions, and Lorraine is very knowedgeable!
Excellent service provided
I had rat/roach issues several times. The electricity went out making it impossible to see. The staff was rude and hung up on me when they called to verify the unit was closed.
I will never rent here again, most unprofessional staff I`ve ever done business with.
Would definitely store here if needed in the future.
Friendly customer service good prices
The wait was not long, I was inout in a timely manner on the day of pick up. The office staff was very helpfulexplained all my questions asked at the time of drop off also.
1 box missing latch, movers would not wait, had to hire other movers, 2nd movers took 2 days. Was not a good experience.
Did not have a good experience with u-pods, not the location but with moving helpers and false info on your web site regarding how many pods required for a three bedroom.
Thank you, all staff was helpful, profesional and friendly
I was pleased with this facility
Read the previous comments!
There is always a space for improvement. It will be highly appreciated if you keep improving and set very high standards for customer care and services.
I would have liked to keep it longer, but it was too expensive. I wish you had some smaller units on the ground floor.
They were very flexible and worked with me the months i couldnt pay them....excellent
Coming from a small, agronomy town, I was apalled. I stood in line longer than unloading my things. Replace missing bulbs in the storage! You have forgotten respect and that customer are the profit.
Very well staffed,Mr. Rodriguez was a true joy during my leasing process.........
Mr. Jonas Rodriquez and his staff were always there for us if we needed anything or had questions. I have recommended this place to friends
Jonas was very helpful and informative. Overall a pleasant and easy experience. Thanks
The staff is very friendly and helpful. I appreciate that very much.
Folks there were very accomodating and friendly.
I was very pleased with U-HUAL Mr. Jonas Rodriguez the general manager was very profesiona .
Mgr Jonas Rodriguez was unprofessional and rude. He lacks of customer service skills. He is an insult to customer service professionals in any type of business. I will never again recommend U-Haul.
The only problem I had with this place was that the ceiling tile falls all over the boxes. You`ll find reasonable prices here on W.34th Street. This is an old and run down facility but its cheap.
Service was okay, but had to wait for someone to help me, there was no one in the store. Also code didn`t work on a couple of occasions.
I am blessed to have found this place! Employees could not have more helpful to me! They were GREAT! Thank-you!
It was a wonderful experience there, everyone was very helpful and funny.
Jonas is an asset to U-haul. Jonas is pleasure to deal with.
manager nad employees always knew who i was always made me feel comfortable and at home like family thanks, so much for that experince.
you guys have great and professional !
Great friendly people and wonderful location..
Great personel, too hard to get around the storage buildings, traffic jams, and no turn arounds.
Jonas was the most friendly, helpful person at a storage area I have ever dealt with. My unit was clean and ready to receive my contents.
there was always water at the bottom of the stairway...safety hazard. Also the unit was damp. Thankfully most of my belongings were in plastic bags because the bags smelled of mold.
PERSON WHO HELPED ME OUT WAS VERY NICE AND HELP FULL I WOULD ENJOY DOING BUSINESS WITH U-HAUL AS LONG AS THERE IS ALWAYS KNOWLEDGEABLE AND HELPFUL IN PEOPLE THERE STAFF
all went well... just not happy I did not get a refund for time unused.
I enjoyed the hospitality and service. Thanks.
The manager was very helpful!
The manager is VERY helpful and customer service oriented. The only problem we had was the big rental truck ... it is time to put this one out to pasture!
I had a PLUS exp[erience in this rental. Definitely, I will back to use their services and I will recommend it to my friends.
overall good experience, people were nice and helpful. Area isn`t great at night.
Jonas Rodriguez is the best. He worked with me through a very difficult time in my life. His compation and commitment to the customer and their needs is superior!
EXCELLENT! People far exceed service-friendliness exp’d at any U-Haul in many moves endured. Do NOT go U-Haul on 290-Fairbanks. Brandon was so rude we chose 34th St. UHaul - exp. was complete opposite
Jonas, the Manager, is very helpful and friendly. The storage unit was very clean and dry.
To say that Jonas was a very good manager is no question, Jonas was outstanding always there to help out with any problems. Thank You Jonas
Gracias por el EXCELENTE servicio..si llego a necesitar donde meter mis cosas sin dudarlo vuelvo a elegirlos a ustedes...y por supuesto que los voy a recomendar..GRACIAS!!
I was pleased with my experience at this location. It was close to my home at the time and served well for me as an extra closet.
the guy was helpful but it was time to leave so i had to get an outside storage to coutuie to have the movers to unload
Thank you so much jonas... Appreciate ther customer service and assistance from you and your staff.... Jose
new hires need more trainging
Jonas was a true proffesional.
STAFF WAS ALWAYS HELPFUL SMILED WHEN i WAS THERE.
STAFF WAS ALWAYS HELPFUL SMILED WHEN i WAS THERE.
they failed to notify me of a leak in the building. I had water damage to my property. Now they claim i didnt close my account.
the gate was open when I arrived to put my things in storage and it remained open alll afternoon, never closed behind me or any other customer.
checking out balance $54.95 although i owed them nothing as moved out on time and not willing to give me paperwork that said zero balance. Still trying to handle with Lisa Manager at 34th Street
Jason,was a complete idiot. The door was in poor repair.I had to put in back into the track.Jason kicked a hole in the wall to demonstrate that there were no bugs.I had a horrible experience.
when i rented my first storage room they did not give me 1st month free and when i ented my 2nd storage room they gave me 1st month free you still owe me for the 1st month free on the first storge
Very friendly and helpful staff.
I have to move quickly and your staff was very helpful.
this storage facility was very clean. the staff was very helpful.and Edward was very helpful
THE STAFF ARE TRULY THE GREATEST PEOPLE I`VE MET!!!!!
Emergency long business trip to China. Left storage clean empty unlocked. Repeated emails to inform them couldn`t call were ignored but got many harassing emails from same address.
I,ll like to get my last payment prorated and credit back to me .Thank you for the service you all provided me thrugh the years
no help after a theft to my unit.
service was faster this time i did not have to wait so so long to be helped and the guy that helped me knew what he was doing this time
Friendly staff members take time to help with concerns.
Beware of nails in the driving areas.
Computer errors caused unit lockout and blocked access code.
As this was my first time renting storage space, I think things went fairly well but somethings could have been explained a little bit better. Over-all I had a very good experience. Thanks
The door to my unit is broken and needs to be fixesd.
Only complaint is the entrance gate. Code is too hard to enter into storage areas and has to have it opened by staff on 2 occasions.
The residue from the ceiling in the storage room was all over my things. There is no elevator, and no A/C in storage areas.
too long to check in, an hour and 45 minutes!
200 words is not enough space to express myself - and it really isn`t worth the time. We have removed our stuff and will never rent from UHaul again.
Daniel the manager at the facility is the high point of this location. Outstanding gentlman!!!!!
Its convient and close by my house.I just didnt like that my mother had to have a e-mail address just to rent a storage
The staff was very friendly and helpful. To be more secure, there should be an coded access gate, and it needs more lights.
I was disappointed that there wasn`t any prior information on the website describing the lack of elevator for the self-storage buildings.
The staff was very unfriendly and sarcastic. I will not recommend to anyone and after when i move again i will not use uhaul.
I have been very please with my entire experience with U-Haul. I plan on being a customer for a long time. The customer service is the best not was but still IS excellent.
staff is not expart enough to handle the computer. took long time to fix everything. charged me $179.70 over. and then they said they returened this money to my account.