Customer Reviews for U-Haul Moving & Storage at 65th St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 65th St
This team is great! I was facing a relatively stressful move & they had me laughing as I left with the truck. Upon returning my rental they were awesome as well and overall took great care of me. They are professionals that gave great customer service. Thanks!
your prices are too high and I only choose U-Haul because you were the only truck company I could get a truck from even though the other companies were less expensive. overall I did have a good experience with U-Haul.
I think this rental was remarkable.
I reserved a dolly but when I arrived the gentleman said it wasn't listed on my reservation and told me my only option was to buy a dolly or cancel the truck. He was not friendly or helpful.
The first Uhaul I went was the one on Colonel Glenn two associates plotted to try and take my deposit. After waiting on the manager and having them roll the cameras back I made them give my money out of the trash can they hide it in and my money was returned. The ladies on 65th were unprofessional with a nonchalant demeanor.
I have gone for a couple of months and came back here to rent a truck. This remains one of the best locations I've exiperenced. Shardae is a great leader and her staff is awesome!
Always a pleasure and the manager Sharde is a Doll..love her
I was charged for a dolly and we used our own. Emailed them letting them know and was our left in there. No response and I need a credit for the charge on the dolly.
Nothing service people were great
I am very pleased with my rental experience.
Brianna was very very helpful and courteous. She took her time in explaining the policy of renting the trucks. I rate her as excellent, job web done.
The first person I spoke to in customer/ sales dept was So rude, I files a complaint but no one has contacted me yet. I will never use HAul ever again.
be more forgiving or more detailed about routs with pick-up and drop off miles included in miles calculated for a trip. offer a second choice after a customer sees size of vehicle and doesn't need that size weather it be to sm. or to lrg.,u could accommodate for the exchange (if available)
. provide maps with routs based on your mile counter so no surprizes after we have returned equipment .
I will use this location as my number one while here in little rock they were awesome to deal with and very customer friendly
Entire staff very helpful throughout the process!
It was a very good experience.... everything was explained
the service was excellent thank you
THE STORE REP NAMED STEVEN WAS GREAT AND ALSO HE WAS VERY INFORMED REGARDING THE U-HAUL POLICIES AND PROCEDURES. HE WAS ONE OF THE FRIENDLIEST AND KNOWLEDGEABLE REPS I HAVE EVER DEALT WITH..
i will ever go to this storage unit again very bad experience i lost a lot of money with this storage unit i will not tell any one to go to this storage facility not good
If s truck came in or there was more than one customer the one poor person working there would have to do everything and some times had to wait for quite a while. I feel bad for the employees.
aleshia and stephen know thee storage and where very helpful
VERY DISAPPOINTED B/C MY BIN HAD ROACHES. SOMEONE HAD LEFT A BIN OF DOG FOOD. I HAD TO SPRAY MY BELONGINGS AND HOUSE AFTER BRINGING MY BELONGING IN THE HOUSE
The service was wonderful and the staff was very helpful and friendly.
the gerenal manager james paulus and the assistent manager Stephen braun where very knowlged about there storage and did an excelent job in recomending