Customer Reviews for U-Haul Moving & Storage at 65th St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 65th St
Awesome team! The GM totally rocks! Because of her, I do my business Uhaul at her location. She is my logistics go to person.
The double booking caused me to make multiple trips to the location for them to correct their issue. Luckily, I'm very understanding although it was a big inconvenience.
The agent was friendly, knowledgable, and helpful. She seems like a great employee.
The manager was very rude when I called 2 hours before my return time to let her know I would be 1 hour late. She proceeded to tell me that I would be charged an additional 29.99, then I told her that I was told to let them know if I would be late, she continued to get smart and rude. I returned the truck a whole 45 minutes late and she charged me an additional 29.99 and 7.99 for the dolly, which I thought was super ridiculous! She was very inconsiderate and I will never use uhaul again. She was very unprofessional and rude.
THE POLICY OF CHARGING A CUSTOMER FOR 2 DAYS OF RENTAL WHEN HE HAD YOUR EQUIPMENT FOR LESS THAN 6 HOURS IS DUMB I WOULD NOT HAVE HAD AN ISSUE WITH A ONE DAY CHARGE
The serius radio is to expensive.
when the 1st truck that I rented broke down and I called this location the lady had me on speaker phone and guess she thought I had hung up and she was talking to the other person that works there commented that I was a mother fucker that can't drive
I was sent to two different locations in search of the trailer that was guaranteed to be there.
she is very friendly and helpful
the staff ( Breuana) is very friendly and helpful.
The Manager and the Assistant Manager at this location are always friendly and helpful. It seems like they love their job.
Nothing everything was good
Entire staff very helpful throughout the process!
The young man that help me was great. He found me a truck when there was not one. He help me a lot.
nothing else, everything is fine.
Friendly staff .
The pickup was good. The young lady was nice and honest. I was over charged and basically was disrespected. I would not recommend the morning shift team to amyone.
Update the 5x10 trailer. The trailer assigned to me was old, ugly and in disrepair and unsafe. That trailer should be disgarded. I've rented several trailers in the past. This trailer was an embarrassment to attach to my truck and spoke poorly if Uhaul.
It was easy to rent the vehicle and return it. However, I was charged $14 for insurance charges that I had denied! Make sure you check the receipt carefully while renting, there may be hidden charges
It was a very good experience.... everything was explained
The two ladies were so positive, competent, and friendly. Turned our day into a happy one
The new General Manager and the Asst. Manager are awesome people and they make a excellent team. I love the great customer service skills that they have. I wouldn't go anywhere else.
We ordered a dolly, I forgot about it until we got home, but we were not given a dolly. Just need to work on double checking all equipment required.
My car was not loaded correctly on the tow dolly. The straps were loose at every stop I made and the tires had to be straightened and tightened. My dad said the strap goes behind the metal piece and these were not. He showed me why I had so much trouble with it. I used uhaul tow dolly 3 years ago and never had any problems because it was loaded correctly on that trip.
the service was excellent thank you
THE STORE REP NAMED STEVEN WAS GREAT AND ALSO HE WAS VERY INFORMED REGARDING THE U-HAUL POLICIES AND PROCEDURES. HE WAS ONE OF THE FRIENDLIEST AND KNOWLEDGEABLE REPS I HAVE EVER DEALT WITH..
i will ever go to this storage unit again very bad experience i lost a lot of money with this storage unit i will not tell any one to go to this storage facility not good
If s truck came in or there was more than one customer the one poor person working there would have to do everything and some times had to wait for quite a while. I feel bad for the employees.
aleshia and stephen know thee storage and where very helpful
VERY DISAPPOINTED B/C MY BIN HAD ROACHES. SOMEONE HAD LEFT A BIN OF DOG FOOD. I HAD TO SPRAY MY BELONGINGS AND HOUSE AFTER BRINGING MY BELONGING IN THE HOUSE
The service was wonderful and the staff was very helpful and friendly.
the gerenal manager james paulus and the assistent manager Stephen braun where very knowlged about there storage and did an excelent job in recomending
I was satisfied they took good care of me. Everything I said I wanted they had for. Thanks a lot. Melanie Kendrick
The staff is very friendly and courtious. I have always used u-haul and will continue to use them as the rates are affordable and the rooms are just what i needed.