Customer Reviews for U-Haul Moving & Storage at 65th St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 65th St
Always a pleasure and the manager Sharde is a Doll..love her
I was charged for a dolly and we used our own. Emailed them letting them know and was our left in there. No response and I need a credit for the charge on the dolly.
Nothing service people were great
I am very pleased with my rental experience.
Brianna was very very helpful and courteous. She took her time in explaining the policy of renting the trucks. I rate her as excellent, job web done.
The first person I spoke to in customer/ sales dept was So rude, I files a complaint but no one has contacted me yet. I will never use HAul ever again.
be more forgiving or more detailed about routs with pick-up and drop off miles included in miles calculated for a trip. offer a second choice after a customer sees size of vehicle and doesn't need that size weather it be to sm. or to lrg.,u could accommodate for the exchange (if available)
. provide maps with routs based on your mile counter so no surprizes after we have returned equipment .
I will use this location as my number one while here in little rock they were awesome to deal with and very customer friendly
The agent I had didn't seem to ever know what he was doing & could use some customer service skills.
THE ASSOCIATE WAS EXTREMELY HELPFUL AND KNOWLEDGEABLE AND COURTEOUS AND RESPECTFUL I THINK HER NAME WAS ( BRIANNA )
No complaints. Fast & friendly service. Everything was as it should be. There was a mix up when I made the reservation online but they straightened it out. The truck I rented was in excellent condition (new). I would recommend to others.
The people at the 65th store were the best the very best ,they were kind ,they knew what they were doing ,they were polite ,they kept the customer first if I ever need to rent again I will be going to the 65th street store
Employees were very professional, thorough, quick and hard working especially the young lady that assisted us with the contract; name starts with a B.
The location on 65th street in Little Rock is great. Nice, friendly staff. Trailer was as I expected. High marks.
I also need to comment on the location at 7618 Kanis Rd, Little Rock, AR. This is where I originally called and made the initial reservation. I very explicitly indicated that I wanted to reserve the ramp trailer with the front wheel chock, since I was hauling a motorcycle. They assured me it would be available. When I checked in, I indicated again that I needed the trailer with the wheel chock to haul my motorcycle. They processed paperwork, took my money, and told me to pull around the building. The trailer they rented me DID NOT have the wheel chock. They had no excuse for doing this. Said the trailers with wheel chocks were for local rentals only. Why did they do this to me? Suddenly they became very quiet. The origina person who waited on me ingnored me. The gentlemen who finally helped me did the best he could to fix their mess and find me a trailer at another location. My experience at the Kanis Rd location was poor, and totally unacceptable. I hope these comments are not ignored and are brought to the location manager's attention. Very poor representation of U-Haul. Also, there needs to be a better reservation system that allow the wheel chock trailers to be very specifically reserved.
Not a good experience. Unhappy customer.
Hire professionally dressed, professionally speaking and courteous employees. Teach them that appearance, from head to toe, matters.
Great location!! Friendly staff
The two women running the desk were very nice and accommodating. They went the extra mile to help us with air in our tires.
Lower mileage rates for customers who spend a lot of money with your company in a one month time frame.
I have visited this location for rentals a few times and absolutely love the staff there!
Shards is the best. I've been in customer service for 24 years so I consider my self an expert. She is wonderful , pleasant friendly and knowledgeable. Give her a raise or at least a nice lunch.
I don't think I've ever experienced that good of service anywhere and the two young ladies that were there were above excellent it was up Brianna Henderson and Sharda and I don't remember her last name I apologize both of those number one first-class employees rest assured they are doing their job
Was very satisfied with my experience, no necessary improvement needed.
WTG Breanna!!! Keep up the good work! Shardae the General Manager has trained you well.
The employees were not friendly AT ALL. We were receiving very poor customer service and we asked to speak to a manager but it turns out that we had been talking to the manager the whole time. She was very lazy and did not try to improve the experience at all. I will not be using this location ever again. It was a terrible experience.
Entire staff very helpful throughout the process!
It was a very good experience.... everything was explained
the service was excellent thank you
THE STORE REP NAMED STEVEN WAS GREAT AND ALSO HE WAS VERY INFORMED REGARDING THE U-HAUL POLICIES AND PROCEDURES. HE WAS ONE OF THE FRIENDLIEST AND KNOWLEDGEABLE REPS I HAVE EVER DEALT WITH..
i will ever go to this storage unit again very bad experience i lost a lot of money with this storage unit i will not tell any one to go to this storage facility not good
If s truck came in or there was more than one customer the one poor person working there would have to do everything and some times had to wait for quite a while. I feel bad for the employees.
aleshia and stephen know thee storage and where very helpful
VERY DISAPPOINTED B/C MY BIN HAD ROACHES. SOMEONE HAD LEFT A BIN OF DOG FOOD. I HAD TO SPRAY MY BELONGINGS AND HOUSE AFTER BRINGING MY BELONGING IN THE HOUSE
The service was wonderful and the staff was very helpful and friendly.
the gerenal manager james paulus and the assistent manager Stephen braun where very knowlged about there storage and did an excelent job in recomending
I was satisfied they took good care of me. Everything I said I wanted they had for. Thanks a lot. Melanie Kendrick
The staff is very friendly and courtious. I have always used u-haul and will continue to use them as the rates are affordable and the rooms are just what i needed.