Customer Reviews for U-Haul Moving & Storage at 6th Ave

Rating:

2.0

The time it took me to get in and out with my rental was redicuous workers were very slow. I am surprised that store is still opened. The one on Beltline Rd is great 6th Ave is terrible.

Rating:

1.0

It took me over 3 hours to get my truck and I paid to much money for a 6 hour rental

Rating:

3.0

The van was duty and had broken glass and mud and I hope I wasn’t charge because of that because they didn’t clean it before I rent it

Rating:

1.0

I had the trailer rental scheduled for 4:45 pm. I got to the location and the employee couldn't find the trailer. He had 3 with expired tags on them, but mine was missing. Turns out the GM took my trailer to Huntsville and I had to wait over an hour for him to get back and then I had to load the car on the trailer in the dark. It was a huge disaster and to be frank, I'm still extremely upset about it. I will never go back to that location. Never!

Rating:

2.0

One of your employees charged me $130 extra for a utility dolly that was never on the truck & we didn’t need to use because we had our own. When I called to resolve the issue, there was no manager in the store & was told I can’t even speak to someone about the issue until Monday morning. Super frustrating.

Rating:

5.0

Adam and Gierge were very helpful and the faculty was very clean and well organized.

Rating:

5.0

None.

Rating:

5.0

They were very accommodating of our needs !

Rating:

1.0

Your manager (Kyle)was very rude at pickup and stated that the van was not clean .I rented a van several months ago.Dog hair covered the seats the same van I rented yesterday had the same dog hair covering the driver and passenger seat and the paper left on the floor. I was not happy with the customer service or the condition of the van.

Rating:

5.0

Adam, Jesus, and Layla were fantastic!

Rating:

5.0

Book the correct pick-up time

Rating:

5.0

Not sure of the employees name but he was awesome and very helpful

Rating:

1.0

I reserved a truck then they called and said they didn’t have it and sent me to some other location that wasn’t even open. I finally found a place and just made new reservation but had to get a huge truck because it was the only one they had. It was a very stressful terrible experience

Rating:

5.0

Over all costumer service was great/friendly.

Rating:

5.0

Very friendly and professional staff

Rating:

5.0

Nice customer service thanks

Rating:

5.0

Keep up the friendly customer experience and yall will he good

Rating:

5.0

The gentleman who served us was extremely professional, polite, informative and pleasant. This is the exception to the rule when dealing with vendors in todays world. This guy deserves a pat on the back.

Rating:

5.0

Employees were very courteous and helpful. Very professional. Very knowledgeable . Seamless transaction. Highly recommend .

Rating:

5.0

By far the friendliest, most accommodating and helpful uhaul location I’ve ever visited

Rating:

5.0

Cant think of anything to improve. They all were professional,friendly,understanding,and very knowledgeable which i respected.

Rating:

5.0

Employees were helpful had great customer service. Thanks.

Rating:

5.0

Don't have any

Rating:

5.0

None

Rating:

4.0

Customer service was excellent, General Manager, Brad was awesome. The only thing I didn’t care for was my unit was near the parking lot that they were doing paving and all the debris kept getting into my unit.

Rating:

5.0

The check out/check in experience was easy and my cost was right on the money! The associates at both, the Northport and Decatur location were awesome. I would definitely use/recommend again!

Rating:

4.0

I absolutely hate having to do so much at check-in on my phone. I understand this is not an issue with the local store and that it is an issue at the corporate level, but there is no effort being made to make the process more convenient for customers. I have used Uhaul for years and this has me reconsidering whether or not I will return.

Rating:

4.0

The truck I received was parked in the back alley. The associate handed me the keys and my furniture dolly and told me the truck was “out back or somewhere over there” and pointed in a general direction. It was not pulled up and ready for me to drive. It was in the back alley parked in the mud, covered in leaves and looked as though it hadn’t been washed in months. The windshield was dirty and there was no washer fluid to clean it. The associated, working alone, voiced being disgruntled. He asked another customer if they were spiteful and recommended a way to get back at U-Haul. His general demeanor was unlike what I had previously experienced at this location with another associate. It was very off putting.

Rating:

3.0

There was alot of confusion with this move due to the electrical being off at the facility. There were no lights on when loading our inside storage unit and it was very difficult for to drive around with the big uhaul due to all the Decatur utilities vehicles blocking access. Also a lot of confusion with the rental. Should have been better explained.

Rating:

5.0

Very helpful and friendly. The guys went above and beyond.

Rating:

5.0

This place was awesome. The guys were very friendly and helpful. The general Manager went above and beyond his call of duty. I will use them for future needs.

Rating:

4.0

Very helpful and friendly guys at this ihaul Location.

Rating:

5.0

The employees were great. Very friendly. Down side is the parking lot is being repaved and they had to move trailers for me to be able to empty my unit.

Rating:

5.0

Kyle is the best

Rating:

5.0

The young man was very accommodating and professional.

Rating:

5.0

The staff was helpful and professional.

Rating:

5.0

Never use U-Haul. Staff great but the company sucks

Rating:

5.0

Why are all these surveys biased?

Rating:

5.0

N/A

Rating:

2.0

Employees need to be better trained!

Rating:

5.0

Excellent Customer Service!!! Keep up the great work

Rating:

5.0

The app needs to be easier, might be OK if it worked right to return equipment.

Rating:

5.0

Staff was helpful. Will recommend.

Rating:

5.0

They all were great

Rating:

3.0

I can’t rate this location due to the fact the truck broke down and had to be towed to the location

Rating:

3.0

The truck I requested was defective and I had to switch to a smaller truck.

Rating:

5.0

I was happy with it

Rating:

4.0

Very nice courteous customer service representative.

Rating:

4.0

Thanks for everything and if anyone ever ask I’ll definitely see them

Rating:

5.0

The vehicle I got was older and quite beat up. It did get the job done. I always have trouble trying to return the vehicle after hours online.

Rating:

5.0

This facility was great and the staff is wonderful to work with. A Great Team!!

Rating:

3.0

I for the run around. I reserved this rental in Athens which is 3miles from where I needed it. I get there and it’s a virtual site and the computer kept trying to rent me a storage unit. Nobody in sight and no trailer outside the gate. So I called customer service and told them if my situation and expressed how I would not use U-Haul again. I had to drive 30 min out of my way and then ba k 30 min. Meanwhile I had hired some hole to move and they got some free money waiting on me. I am not real happy about this. The young man at the location I was sent to was very helpful and made things better. Nonetheless I am out money to pay help to stand around. I was told I would get $50 back we will see. That will make it some better but I’m still leaning toward your competition.

Rating:

5.0

Adam did well. I appreciated his attention to detail and focus on good customer service.

Rating:

5.0

Fast check in, met my needs, extended rental on weekend for me.

Rating:

4.0

I HAD AN APPOINTMENT FOR MONDAY AT 9:30 AM. ONLY THE MANAGER WAS THERE. HE HAD NO HELP AND WAS BUSY. I WAS THERE FOR TWO HOURS BUT HE COULDN’T GET STARTED BECAUSE OF OTHER COSTUMERS. I VOLUNTEERED TO RETURN TUESDAY WHEN HE WOULD HAVE HELP. HE GAVE ME A TIME AND WHEN I ARRIVED HE WAS ABLE TO COMPLETE THE WORK WITH ONLY ONE INTERRUPTION. HE DID HIS BEST.

Rating:

4.0

👍

Rating:

1.0

Kyle was very unprofessional using swear words and made an off-color sexual comment besides going off on off the wall personal thoughts and people on government assistance. We reserved the truck online and were charged for things we did not order, but, when the truck was returned a credit was issued.

Rating:

5.0

This location had the best customer service we've ever experienced at any other location. Bo, Kyle and Adam were exceptional. I have just retired from a DM position of 20 years and wish that I had employees that gave the customer care that we received. your company is fortunate to have these guys on board.

Rating:

5.0

Please improve your website. It is absolutely terrible. I was constantly kicked off of it and had to start over several times

Rating:

1.0

This manager, or so he said, called me and tried to tell me I owe $150+ even though I moved out of the unit 1 day after due date! I paid in advance, for months, so why would I pay for a month I did not use? And when I asked for his supervisor's name & number he hung up on me!

Rating:

5.0

The two gentlemen that assisted me in my move were polite and exceptionally knowledgeable. I appreciate their humor and compassion in such a stressful time. I hope they will be the ones to rent me my next uhaul. They MADE my uhaul rental an experience and I appreciate them.

Rating:

3.0

I was told it would be no more than $150 and it was $357. Also the ball was not put on and was laid aside, so I had to go back and get it which made me late for other thi gs I had to do that day.

Rating:

4.0

Drop off location was about 30 minutes out of the way. Closed business and not talking about business hours. App did not work for me for drop off. Said timed out instantaneously.

Rating:

5.0

Excellent

Rating:

5.0

The only thing that I personally didn’t like was that the General Manager @ this site. Lied & stated that he can reserve my storage room for a total of (14) days. Due to me truly not needing this unit until a month later! To keep me from paying a whole month in advance for nothing. If u get what I am saying! Something told me to go check on the unit one day. Mind u that the (14) still wasn’t up yet! I get there & he wants to play crazy by putting his head into his hands. Then, say (O’ My God) one of the other guys has rented out your unit to someone else! I honestly feel that he truly knew that my unit had already been rented out! So I had to go to an entire other storage unit that doesn’t even belongs to UHaul. In order to have my belongings stored away! So this location will never receive any more of my hard earned money ever in life again I promise you on everything I love!

Rating:

1.0

I rented in ironton Ohio

Rating:

5.0

N/A

Rating:

3.0

The clerk overcharged me by $15. for coverage I actually did not agree too and when I returned the rental I asked about the charge and the clerk told me I should have checked the paperwork before I left with the rental truck but he couldn’t fix it after the return.

Rating:

5.0

The manager and all were very helpful especially the manager and I would recommend this site to anyone.

Rating:

5.0

We had water damage and there was a hole in the side of u box from fork lift

Rating:

4.0

The main employee I interacted with was great, think his name was Kyle. There was another employee who was there one day though that wasn’t as helpful

Rating:

3.0

I have dropped a truck a trailer and an auto transport at this location in the past few days. Only the auto transport was actually logged back in on the day I turned it in. The truck sat for 4 days (charged me) extra before being logged in. I turned in the trailer on Saturday and the auto transport on Sunday. When I asked about the receipt for the trailer the employee was very confused, he said he wasn’t expecting the trailer. I eventually showed the employee the order and he emailed me receipt for both the trailer and the auto transport. Also, I had to park both and unhook them as the employee said there was a lot to do for one employee. I was the only customer in the store Sunday.

Rating:

5.0

No issues or complaints. My belongings were safely stored and easily accessible. Would definitely do again.

Rating:

5.0

Absolutely nothing. Everything was great, Kyle was awesome. Super helpful, and professional.

Rating:

4.0

I would give 5 stars but I have received 20 texts about leaving a review even after sending “STOP”

Rating:

2.0

The truck itself should have been red flagged! The truck shifts very hard, the carbon monoxide fumes coming into the cab of the truck literally has me sick all day. The exhaust leaks horribly using more fuel than it should take this truck off the road! I told management and pretty much accused any thing said

Rating:

1.0

Why did i have to pay a hundred dollars deposit Why and I ONLY DROVE 22 MILES AND ONLY GO 8 DOLLARS BACK WITH KNOW RECEIPT I ASK AND THEY WOULD GIVE ME ONE

Rating:

4.0

The associate was sooo kind and helpful.

Rating:

5.0

In the Beginning I had several hiccups with the app I was not able to pick up with app , but I was glad the guy finally showed up at the vape shop and he helped as much as he could, so the app needs improvement especially if it’s not working like in my case… Than the return was not quite as easy because the gate was closed we waited for some kind of code but it took a while for someone to reply to the txt msg 30 min. To be correct, our time was running out because of return at 9 am. So we decided to return to the only open lot in town, where we should have taken it in the first place, it was close to our new home meaning not a lot of extra miles. Next was the Gas we left on a bit over of a quarter tank my Son took pictures , that’s how we returned the truck, on Monday we never where asked to send pictures or called by UHAUL like it said when we answered all the questions to turn in the truck…than we found out we got charged of course to fill up … that’s when I decided to call customer service and I was pleasantly surprised they refunded me all the gas back thank you that made this little nightmare a bit better situation, the customer service rep was very polite she kept calm and knew what was important on the call … Thanks again… hopefully this helps a bit to improve some of the issues with pickup and return …

Rating:

3.0

Kyle D was rude and sarcastic. The other guy was very polite and helpful. Sunday July 9. 6th ave Decatur Al 35601.

Rating:

5.0

They were somewhat short staffed but worked diligently to assist customers as best as possible.

Rating:

4.0

Excellent service. Only 4 stars because the storage has stairs and it makes it harder to move things in versus if they had a lift or elevator. Clean facility. Friendly staff.

Rating:

5.0

There only one issue, and it is that they don’t have elevator for the units on the second and third floor. Other than that, the units was very contable.

Rating:

4.0

It was a great experience overall. We appreciate the friendly staff and the facility was nice and clean. The only suggestion is to install an elevator. It was a bit of work walking up and down the stairs to fill the unit.

Rating:

5.0

They were great and prices can't be beat! Thank you so much!

Rating:

5.0

Very kind and efficient

Rating:

5.0

Somehow, during initial rental, my Email Address was not recorded, which caused a Late Charge, due to lack of Notification. Otherwise, the staff was very helpful and responsive. No hard feelings...

Rating:

5.0

Great staff

Rating:

5.0

Thanks you guys

Rating:

1.0

Not maintained. Air conditioning leaked into my unit. I was not notified and found many irreplaceable items molded and ruined. Staff does not answer the phone and does not know how to use computer system to do anything. They are lackadaisical and flippant. I would never recommend this facility to anyone else.

Rating:

5.0

Staff very friendly and professional and always made sure I had everything I needed

Rating:

3.0

I have an issue with the new management on 6th avenue in Decatur she was very rude the manager that you had before was very nice and understanding I had some life-changing effects happened to me and she was able to help me out while I was getting on my new path in life she had to go on with her life and move on I talked to two other staff of yours and with that I end up with the new one that's a manager or the store manager of 6th avenue she's very rude do not have patience and it's really awful I have complained about her on the 1-800 number and I haven't heard anything back

Rating:

5.0

Fast and simple

Rating:

5.0

I Am ETERNALLY Grateful For U Haul For Being Available When I Need Storage Space. And Yes, I Would Highly Recommend U Haul!!!

Rating:

5.0

The staff have been wonderful to my husband and I over these 3+years. As well as helpful,professional and funny. We'll definitely use their services again.

Rating:

5.0

Leland, your employee, was great!

Rating:

5.0

Destiny helped me. She was amazing! She was friendly, professional, and very helpful. Their storage rooms are secure, modern access, and clean. I highly recommend using this UHaul!

Rating:

5.0

The two young ladies that helped me were fantastic and really helped me out when needed. 😊

Rating:

4.0

I really appreciate the courteous service. The personnel are so very helpful and friendly at this location.

Rating:

5.0

Clay, the store manager at the Beltline store was very professional, patient and kind and the staff at another location as well!

Rating:

5.0

Awesome customer service

Rating:

5.0

Of all the U-Haul stores I have contracted with over the last 6 months and in 3 states this store has had the BEST selection of vehicles, trailers and supplies. (packing, auto accessories) The storage unit was fine for a climate control while the others were regular units while I was transitioning and moving family. U-Haul doesn't refund early vehicle returns, that's too bad. U-Haul was available when I needed them!

Rating:

4.0

Staff were very friendly and helpful.

Rating:

5.0

Destiny was very professional. She received a 6x12 Trailer I brought down from Delaware and processed my reservation for a storage unit. We did a walk through and everything was "just right" Oh, and thet have a great supply if materials and auto hitch accessories...a great prices!

Rating:

5.0

UHaul here in Decatur, Alabama was great. They helped with keeping the truck longer, free month of storage, and after hours access

Rating:

5.0

Very pleased with U-Haul storage very convenient friendly helpful clean and safe would recommend U-Haul Storage to anyone. Number one in my book thank you for your services Sallysteffens

Rating:

3.0

It seems like it take advantage of people. When they call you before the rental date and tell you to cancel it to stop it and you have all these rules about how you get more money. I will never do business with you again

Rating:

4.0

I had a confirmation from uhaul themselves and there was not one available in the size I ordered. I had to take the next size up and am being charged $30 more a month and feel this was a bait and switch from the company. Called a file was created.

Rating:

5.0

The employee at the counter was wonderful. She did a great job at explaining everything. She really enjoyed her job.

Rating:

5.0

The 2 girls up front were very helpful

Rating:

5.0

No problems at all here with the climate controlled unit I had. I will say parking to access your unit is horrible though and the location is understaffed it appears.

Rating:

5.0

First of all, the personnel are wonderful people. I cannot say enough about my experience with them, especially Jerry! The inside of the storage area was clean. However outside the door where one has to move everything the drainage for run-off water left a lot of waste right in the area where you're pulling your stuff in. Otherwise, the experience was spectacular. Thanks Jerry for all your help to those who are in the delirium of moving!

Rating:

5.0

Wish I could be notified when a bigger unit become available. Need more room

Rating:

3.0

You shouldn't have to pay more for 24 hour access to your personal belongings.

Rating:

3.0

Several times I went by to pay and no one was in the store. I waited and waited and finally left and just paid online. I think they are short handed. Also, you can never get anyone to answer the phone.

Rating:

4.0

The drywall was broken in on back wall. Took pictures of it. Also I brought it to the attention of the girl from the office. Other than that, everything was fine. Thank you.

Rating:

4.0

One of the carts had a missing wheel.

Rating:

4.0

When we moved out the extra key to the lock was not returned. I feel if I had to buy the lock so they could keep a key it should at least be returned when I move out. I know they knew they had a key to the lock. After all they have key's to all the lock's. Sorry if my feed back upsets anyone.

Rating:

4.0

can't wait to go back again!

Rating:

4.0

Generally speaking the staff was EXCELLENT, however, I did have one bad experience with a female worker concerning an error in billing. She could not give me an answer to the issue and said "she couldn't help me" in a less than desirable tone and demeanor. She also said that she would have the manager call me for further clarification and help that she could not provide but I was never contacted. Taylor was always helpful through email and the in-person staff was always accommodating, helpful and friendly. One bad experience was all that I had.

Rating:

5.0

Taylor is a FANTASTIC manager. She has the facility looking great and the staff is friendly and very helpful.

Rating:

5.0

Taylor’s a great general manager!! She always helped me, even the other girls who worked with her were great!

Rating:

5.0

Super friendly and helpful staff!

Rating:

5.0

GREAT TEAM OF EMPLOYEES

Rating:

3.0

The website said that the first month was free. When I got to the site and completed my check in, I was told that I wouldn’t receive the free month rent because I didn’t rent the truck from that site. I feel that I should have been informed about that.

Rating:

1.0

I was over charged and had to pay an extra day because the customer service that help me didn’t a activate my card for my 24 hour access. I called the after hours number to report in on why I had to keep the trailer and extra day because I couldn’t get in my unit. They told me I wouldn’t be charged because they was at fault but then the next day I was charged $80 extra bucks on my card I had to go into the office not once but twice to have them move empty trailers out of the way where they parked them in front of my unit. I was suppose to be about to get my uhaul at 2 am but wasn’t able to pick it up until 9 am. Throwing off all my schedule for them move. The whole thing using uhaul has been a nightmare Next time I will pay extra to get an istorage and Ryder truck. I was very disappointed on uhaul. When you went into the office or store on 6th ave. The customer service was very poor. I stood in the store over 15 mins with no one to be found and they was all seen out back smoking. This store needs new management or employees. This is getting ridiculous

Rating:

3.0

Quite a bit more than I'm used to paying! Could NEVER get a hold of anyone by phone! Always on hold. Billing is bizarre...account online shows NO balance due but then assessed a late for not paying! "There was no balance due the 21st. You didn't have a balance until the 22nd. But you didn't pay it so there's a late fee." Well if NO balance is on account why would I pay? If there's a balance DUE the 22nd, then it should show that online from the 23rd of previous month until date due! Seriously?! But it was convenient to home and available when I needed it but I bought a small shed and put up at home b/c it's much more convenient and affordable!

Rating:

5.0

Awesone!!!

Rating:

5.0

Lady was very helpful!

Rating:

3.0

Carts to move items in are very convenient however the entry is so rough the carts will not roll, repairs needed.

Rating:

3.0

Some staff are pleasant and helpful. Other staff have been basically rude especially considering that I have paid them $4700

Rating:

1.0

Made reservations put my bank card on file called 2 days prior to pick up lazey assured me that everything was fine got to the store off of shorter Ave and nothing was correct from Georgia store or Decatur alabama 6th Ave store your employees were mean slow and unprofessional an i still ended up with the wrong storage up stairs dissipated with the service all day

Rating:

5.0

The manager Taylor is awesome and extremely helpful.

Rating:

3.0

Rain water got into storage and i had some water damage to a few items. I believe water came from under the door. I did not purchase any insurance from Uhaul so i just packed up my furniture and left

Rating:

1.0

You don’t do what you say

Rating:

5.0

Very very friendly staff, easy to work with, storage was very clean

Rating:

1.0

Door was falling off at the bottom. Kept rental 2 months, door was never repaired. Access/ egress was bad, in back by gravel alley with trash, & Hugh potholes. Hardly any lights in that area at all.

Rating:

3.0

The only problem - my storage unit leaked. Pictures got ruined. I did not get the insurance, surely I thought the place would be dry. I learned the hard way. Manager paid one month's rent.

Rating:

4.0

Very convenient, easy access, very helpful staff.

Rating:

5.0

Service is great and Facility is clean. Very Satisfied customer.

Rating:

3.0

Used them for 4 years and never a problem

Rating:

5.0

Johnathan was a big help on my last moving out day at your facility. He is a class guy. Edith Peebles

Rating:

4.0

They saved me some money with the free month storage for renting a truck , I rented a truck 11/2 years ago and the free month was still good to use but I forgot until I was about to pay !!

Rating:

5.0

Everything good

Rating:

4.0

Facility very nice but upstairs internal difficult to assess especially with sleeper sofa!!

Rating:

4.0

I was disappointed that last month’s rent was not prorated. I paid on 3/13 as due, removed contents & cancelled on 3/20. After six years of quarterly on-time pays & rate increases wish prorated bill.

Rating:

2.0

Mgt issues day one rules won NEVER WILL USE ANYTHING FROM UHAUL or ever recomment your company. Call if really interested.

Rating:

5.0

Great service!

Rating:

5.0

How great would recommend, also Would use again. Lowest price too.

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

N/a

Rating:

5.0

The employees at uhaul are the best! They go beyond and above to make your move as smooth as possible.

Rating:

4.0

No comment

Rating:

5.0

Great Customer Service!!

Rating:

5.0

Would like to thank everyone

Rating:

5.0

1st time to use climate control. Was extremely pleased w all aspects of this business, location and friendly service

Rating:

3.0

Some of the staff were nonchalant and some seemed to just want you off the phone. Felt like I was being rushed.

Rating:

5.0

Tammy and Taylor were fantastic to work with and very helpful. I appreciate them helping me finish my half across the country move which involved a large number of u-Haul U-Boxes.

Rating:

5.0

Our storage building was destroyed in a storm. UHaul gave all of the victims of the storm one free month of storage. I really appreciate that. Thank you UHaul!!

Rating:

5.0

Clean facility. Friendly and helpful staff.

Rating:

5.0

Excellent service