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richard N.Customer Reviews for U-Haul Moving & Storage at Academy Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've relied on U Haul for years and as always, I am greeted with professional, courteous service and understanding. Moving is stressful but UHaul helps me take the stress out of the experience. I've lived in 8 states and always come to UHaul with my needs when moving. Thank you once again for being " the first friendly neighbor." Ronan Shuttlesworth
Ronald S. | Overall ExperienceThe first time was great everything was wonderful until I got an E alert that I was unaware of. The staff provided me with the phone number that I needed to call to take care of balance the E alert. I spent over 2 hours on the phone waiting for a representative for them to tell me they couldn't see a balance and for me to refer back to the store, so I did they found balance I paid them they told me it was lifted I will be good to rent. I stand in line for over an hour the next day after making reservation for storage and uhaul truck along with other items after paying for it. The representative tells me I showed up for E alert and he couldn't do anything for me but give me a number to get it lifted. I wasn't going to do an repeat of what I just did terrible. Very unhappy either the system has to be better or staff in store should have ability to get things taken care of for the customer I really needed the uhaul services you guys failed me
Wilma G. | First ImpressionsThank you for the gentleman that helped me with everything. Smooth delivery and smooth transactions. Thank you again.
Natalie B. | First ImpressionsAt first it was accessible to the homeless but then it got a code to go in. If i need this storage units i will come back. Workers that are there now are excellent people. A year or two ago had trouble being helped.
Umberto V. | Overall ExperienceI was happy the staff helped me to get a free month of storage as I originally thought I would when signing up. The “deal” did not give clear instructions that I would have to drop off the uhaul truck at the storage site and then use that site for my rent of a unit. I almost canceled the unit when I found out I would not get a free month. There are lots of other choice less expensive in town .
Joneila H. | First ImpressionsThey were very, very helpful on everything. I have a question with and I have no problem telling other people about U-haul.
Eric W. | Overall ExperienceCheck in staff were awesome and very helpful. Quick checkin process and a thorough walk through
ALBERT S. | First ImpressionsThe staff provided excellent customer service. Always professional and friendly. I was having trouble with my lock and they were happy to help. I was pleasantly surprised with my experience renting the truck and the storage locker at U-Haul.
Leslie C. | Overall ExperienceNot impressed at all. There was recent paving completed since I moved into the storage area. Absolutely no height restrictions signs posted preventing my moving company from accessing the unit. (I have pics that prove the condition at move out) pull string on door was rotted and broke. I had to boost my girlfriend up to reach it to shut the unit door. Also when speaking to anybody at the store make sure you get the persons name… I was told since I was a valued customer they would pro-rate the 3 weeks of unused time or even credit the whole month. When I spoke to Jarred the manager he said “we don’t typically do that.” So I paid the entire month amount for 5 days. Very disappointed considering even with U-Haul stock going to the moon over Covid era… they raise rent without a care in the world for those who are struggling. Just another entitled corporate fat cat. I would recommend Any place over UHaul.
James J. | Overall ExperienceLocation of the storage unit was inside & a long hallway with not a very big door which makes moving large items difficult. We did not know this until after we had signed the agreement.
Chrystelle V. | Online Move InRented unit(s), as necessary. Stored furniture and household goods for several years. Slowly downsized until I no longer had need for storing anything. Personnel were always helpful and professional. I recommend this facility unreservedly.
GARY S. | Overall ExperienceWorked great for us.
Kim P. | Overall ExperienceWonderful experience with this U-Haul Facility. All the staff were always friendly and accommodating. I had this unit for 5 years and each visit was a positive one. Thank you very much for giving me the peace of mind that my belongings were safe and secure.
Ruth K. | Overall ExperienceI had needed twenty four hour access that's we left.
Mark J. | Overall Experience....
Billy M. | Overall ExperienceCan't honor reservation s
Kenneth S. | Overall ExperiencePrice went up without notice.
CARL D. | Overall ExperienceJessica was awesome: she was friendly
Daniel W. | Overall ExperienceThe facility is nice and new, no complaints. The only negative about the facility are the homeless people in the area. They force their way into the facility as you’re moving your stuff. They then wonder around and fill up all their water sources and pick through the sharing area. The worst part about my move was the truck. The 26ft truck was not safe to drive. As I drove down the rode the whole truck would shake almost uncontrollably. It damaged my dressers and all my big items that were touching each other. I wrapped most of my stuff in bubble wrap and plastic but it rubbed through my bubble wrap. It didn’t start shaking until I got to 40mph so on my initial drive to my house I couldn’t tell the front end was out of alignment. After I loaded the truck and first got on the highway I knew I messed up. I haven’t tested my tvs yet so I hope they work. When I say it shook I had to adjust the mirrors every stop. The truck was not safe things could have went way worse.
Christopher M. | First ImpressionsReally did not like the ladder thing almost tried off it not good idea
Kenneth S. | First ImpressionsThe customer service from the facility kind of sucked the customer service that I got over the phone with your call-center two out of three times was great they were really friendly and nice and helped me send the emails that I needed to take care of getting my stuff out of storage
Dezarae b. | Overall ExperienceMINOR trash removal should be allowed without an extra fee. Kinda gouging when it is cut down flat boxes for 50.00$. Do better for your customers. The facility accumulates broken down furniture for donations “share with a neighbor” is a joke when you know as well as I do it winds up in the dumpster for free. But you want to charge for cut down boxes, really?
Damon A. | Overall ExperienceAnthony was very nice
terrell m. | First ImpressionsMy husband spent over 3 hours trying to call your store to get a hold of somebody to pay our bill. You then finally called me to tell me that it was late. If you have phones, you should have someone to answer them correct? You should really offer better hours, when my husband was in the gate just 3 minutes past time, he had to wait over an hour for security to let him out. Worst waste of money
Brendon F. | Overall ExperienceJessica was really helpful.
lena a. | First ImpressionsTook way too long to return a 5x8 enclosed trailer. Over an hour I had to wait.
Damon A. | First ImpressionsOther then when my unit got broken into this place is amazing
Jessica H. | First ImpressionsStaff has been good but prices are high and there was perpetually issues with my account from randomly discoing autopay an hitting me with late fees (which eventually they did wave but like the hassle of dealing with that month to month randomly an stuff) to issues with accounts and logging's for my unit. Seems more a backend thing with U-Haul tho. Lower prices an make storage access 24/7 / work out bugs in system an 5 stars?
ricky S. | Overall ExperienceIn the future maybe you can improve on service but right now It is excellent
EARNEST F. | First ImpressionsAll staff were vary helpful and pleasant you guys have a great team! Keep up the good work!
christina m. | Overall ExperienceMain sliding doors to storage facilities stop opening too early. I was forced to used smaller doors to access my storage unit. Unable to access other storage buildings to obtain dollies for use.
Jonathan F. | First ImpressionsThe facility is excellent as are the friendly staff!
Wayne W. | Overall ExperienceCeiling leaked lost a lot of items never again
Sandra r. | Overall ExperienceEveryone was super friendly! My moving materials were packed into my car for me, which I wasn't expecting. Everyone I interacted with with was helpful and had a great attitude.
Anika P. | First ImpressionsStaff members were the best I have ever dealt with, very helpful, professional, and kind.
Fabiola E. | Overall ExperienceThe manager Sean was always very helpful and nice
Kimberly B. | Overall ExperienceKeep up the excellent work
BARRY P. | Overall ExperienceGreat location Manager and entire staff A plus for location and great service
RICHARD B. | First ImpressionsI was with them for nearly a decade. I would highly recommend this facility
CHARLES J. | Overall ExperienceHad no problems what so ever with any of the staff even when it came to closing account.
AUSTIN M. | Overall ExperienceI have used UHAUL for most of my adult life and, have always been very satisfied. Don't know when the prorate stopped, but I will never use UHAUL again. I refuse to pay 89.00 for 3 days.
Donna O. | Overall ExperienceEverything was great except I was hit for a few extra fees that I wasn’t expecting.
Chris K. | First ImpressionsHad an issue with the individual next to us. He wanted our spot, so he did not park his trailer far back enough for our RV to fit. So, we had to move to another spot, because he wasn't willing to scoot back or scoot over, because there was alittle (some) room left. The uHaul worker was very helpful, and professional His name is Charles
Elena R. | First ImpressionsI am a small person and didn't need to open the door to the unit all the way for me to get into it. The door to the unit would slide back down to about 3 feet off the floor. I was repeatedly harassed by staff for having the door closed even though it wasn't closed. I felt as if they didn't want me there at all. I saw several units where people spent the entire day in the unit. My alarm system was never armed because I forgot to put my code into the pin pad several times, but the alarm never sounded when I opened the door. I was extremely disappointed with the way I was treated, the security of the facility and the outrageous price.
Jackie S. | Overall ExperienceNot only did I have to pay a price over the advertised rate, which was already too much, but then my rate was increased very shortly after moving in. Then I had to use a lower quality lock than the one I had because it wasn't round.
Thomas S. | Overall ExperienceTraining new staff at check-in time, there for it took longer than expected to check-in. Other than slowness, it was fine.
Allen S. | First ImpressionsThe guys at Uhaul did an awesome job signing me up, explaining the procedures and walking me over to my unit.
Wayne W. | First ImpressionsThanks to everyone our move was a easy one.
Chris L. | Overall ExperienceStaff was exceptional, helpful, courteous & friendly.
Donald C. | First ImpressionsGreat customer service.
Kimberly T. | Overall ExperienceThanks for everything
Derrick J. | First ImpressionsExcellent service, friendly staff and always professional.
CHARLES C. | Overall ExperienceI used the storage cage for over two years and had regular access with no problems or issues! Staff were very helpful and security was excellent. I will definitely use this facility when I need additional storage space.
ROBERT B. | Overall ExperiencePros: Convenient location. Manager took us through a detailed walk through of where our space was and how to access it. Was impressed when we received a call from the store inquiring about whether we were moving out and was able to do it conveniently over the phone. Cons: It seemed that no other employee was fully operational without the manager holding their hand. This was evident it was an ongoing issue as this appeared to be the case the multiple times we went in. (that must be miserable on both sides) This created a backlog every time you went into the office. We were unable to open both doors with our card when accessing our unit and moving things in and out but just had to bear with it because the office was backlogged due to the manager being the only one able to help anyone fully.
Rachael C. | Overall ExperienceSean was helpful and kind.
Susan W. | Overall ExperienceN/a
Tammy T. | First ImpressionsThank You for all the help! So grateful.
Donna D. | Overall ExperienceJared was patient with me and answered every question that I had. When inspecting the rental truck, Jared again was very patient. He displayed nothing other than a professional attitude. At this point I'm very satisfied with uhaul.
julie w. | First ImpressionsIt ALWAYS smelled like weed, especially, and l heard them, someone smoking it. Someone tried to pry open my lock master lock lock, ruining the lock, when l reported it l felt they treated it as no big deal, l lost a $25 lock and it was replaced by a $8 lock. And security, everytime l was there l heard door alarms going off and the staff NEVER reacted
Richard H. | Overall ExperienceVery very helpful people. Security is awesome yet access is easy.
Joseph O. | First ImpressionsVery happy with almost all facets of U-Haul Storage experience, including quality of the facility and helpfulness of the staff, and the convenience of combining storage and vehicle rental on same site. Public Storage offers somewhat better per-square-foot rates in facilities of at least equal quality, but I would not hesitate to recommend U-Haul Storage, especially to U-Haul vehicle renters.
milton r. | Overall ExperienceVery clean
margret r. | Overall ExperienceThe staff there was rude disrespectful no help they wouldn't let my niece and son both are 8yrs old use the bathroom wouldn't help me find one and would not open a lock door they said sorry but I'm sorry for your bad luck and the bathroom toilet was backed up so they could leave my niece and son had to use the bathroom outside they force u to get insurances when u can't afford it or need it can't be a day or two late they tag you so you cant access your storage the harassment they give you and always think you lying about having 24 access I still believe someone there stole my cell phone this place is a RIP off do not rent there
Iyan M. | Overall ExperienceI contacted U-Haul almost one month before we vacated the storage unit we had for over 6-1/2 years at Galley and N. Academy in Colorado Springs, Colorado. We also went in to rent a 10 foot truck to move our belongings out one week before our next rent was due. They still showed we owed rent for the next month on their website. I contacted the store and he indicated he had a number of new employees. That still does not make it right and it was a huge inconvenience for me to have to contact them and tell them about it a THIRD time!
KAREN O. | Overall ExperienceOutstanding service by Ash and Dillon. Closed my storage unit, but I’ll recommend your business as well. Thanks, Dave S
David S. | Overall ExperienceStaff very helpful. My big complaint is when you reserve a unit on-line, receive a confirmation number and get there and they said we don't have one that size available. The staff helped out and rented 2 that equaled the size I needed. The ridiculous thing is WHY would I I-haul show one is available confirmed and it was not!!
Julie G. | First ImpressionsCharles was great and made sure everything was explained and things were processed correctly!
Megan G. | First ImpressionsApparently the problems are from the top down. You don't want feedback to improve you want to not get in trouble. So you must get punished for low reviews. Uhaul your policies are rather naughty.
Ellen D. | Overall ExperienceThe only complaint was that I had to switch credit cards , and I was diligent to make sure it got changed over before my payment was due. I got charged late fees several times, because the person at uhaul did not put my new card in. This happened twice. So, I had to pay late fees for something that was neglected on the side of the uhaul staff. I didn’t pursue it, because I knew I was leaving. Pretty frustrating from my end, because I was so diligent about being on top of my payments. Hope the next person doesn’t have the same issue.
Mary Ellen J. | Overall ExperienceEveryone has been very helpful & nice!
Celest M. | Overall ExperienceUnit wasn’t swept out and there was an animal trap inside of my unit. Staff was amazing and helpful and had a good amount of carts to safely and easily transport a decent amount of items at once. All around great experience minus unit not being fully swept out and prepared before move in. Staff was very informative about the security measures of the facility and answered all of the questions that I had and made me feel a lot more confident in getting a storage unit here.
CHYANN C. | First ImpressionsBathroom near my unit has been out of service for months
BEVERLY M. | First ImpressionsAlways great customer service..guys at 1193 Academy were awesome. Got me what I needed.fairly new to the springs but uhaul always have done good by me.
Delicia P. | First ImpressionsIt was very convenient being able to drop off the truck and the dolly as well as put my stuff in storage at the same location. The check in process was easy and all the staff were extremely helpful even when we had to call AAA to fix my car.
JACOB H. | First ImpressionsStaff helped me move storage unit locations last minute due to a miscommunication about the facility on my part.
Cedar W. | Overall ExperienceGreat help.
Christopher M. | First ImpressionsExcellent service from start to finish for a one-way trailer rental. Extremely easy to work with!
Jarrod L. | First Impressionslas luces de las trailers y car transpor abeses no funcionan creo que deber checar que todas las luces funcionen en el momento de tu renta aparte de eso todo esta muy bien felicidades muy buena compania la mas grande y moderna muchas gracias
ARTURO H. | First ImpressionsStaff good to work with & unit was easily accessed
Chrystelle T. | Overall ExperienceI stored unit since March, but my daughter and son-in-law dropped truck off because I was still living in Arizona. I tried to get a 2nd unit reserved for my last delivery in September. It took forever to get someone on the phone and usually I was transferred to UHaul main hub, not N Academy site which I wanted. I got reservation numbers and was cancelled out 3 separate times!! (This was time consuming and frustrating since I was still living in Arizona. My son-in-law finally got me a unit closer to their home! Your office is fine for walk-ins, but not favorable for call-ins!
DAWN C. | Overall ExperienceAll around good service
Richard P. | First ImpressionsI was told different things by different u-haul offices. One would reserve a storage for me then when I show up it never was available to begin with. I understand the concept of “first come , first serve.” I understand that u-haul has many people canceling or not showing up when there’s a reservation. What I don’t understand is if that’s how it’s done, why would should I reserve a storage if it’s not even going to be reserved for me? To reserve is to book in advance, to secure. If it’s not secure, why offer? I wish the u-haul company gave clientes a chance by giving us a time limit on our reservation and if we don’t show, our reservation is canceled immediately. But now I know what I know and I won’t be making any reservations, walk-ins is best when it comes to u-haul. But over-all service was average , good people and good customer service, just not very good at communications between different office locations. Either that or the system is lagging on its updates.
Genesis B. | First ImpressionsI had my stuff moved from storage to another unit and in the process of moving the company they hired scratched a lot of my stuff up. Very disappointed.
daniel s. | Overall ExperienceTina, Lili, and Kaitlyn were super friendly and helpful. They made me feel as though I was the only customer needing help. Meaning, they went out of their way to help me with my situation and were very accommodating. If it was not for those 3 ladies, our arrival to this area would have be even worse. Kaitlyn and Lili are rockstars!!!
James E. | First ImpressionsExperience was absolutely amazing. No problems and as always great customer service.
Monique P. | Online Move InGot some stuff stolen while packing, pay for security get no security.
mateo a. | Overall ExperienceThe best storage place in the Springs
Tiyanna J. | Overall ExperienceWorst experience I have had with storage units! The cooperate office members are rude and incompetent! Cant wait to return and pick up my belongings!
PATRICIA K. | First ImpressionsDid not have the unit reserved
Brandon B. | Overall ExperienceThank you!
TRACY D. | Overall ExperienceFriendly people,fantastic to work with
brigitte l. | First ImpressionsCommunication was horrible. They did not follow through with anything that they said. I was billed for a unit I didn't use and it took months to get the owner to respond. I would not recommend using these people at all.
mary jo G. | Overall ExperienceOver prized storage units screw this place
Joseph b. | Overall ExperienceI’ve had such a horrible experience from the beginning dealing with uhaul. I only had 1 person that helped me through this headache. I won’t be going to uhaul again.
Alysia N. | First ImpressionsGreat place to store our Mercedes Benz Airstream Atlas.
GARY B. | First ImpressionsUpon moving in I told them my unit was very dark and needed a bulb they said they would come we were there for hours no one came they sat in the office so this whole time my unit was dark...still is...hope they fix the light for the next renter Tammy howard 719-510-6832
Tammy h. | Overall ExperienceU-Haul has been nothing but accommodating & understanding throughout this whole move process. Slammed with customers, they still personally addressed my issues (and everyone else’s) with patience and kindness. They made me a U-Haul customer for life!
Matt O. | Overall ExperienceONE EXEMPLARY PLACE TO DO BUSINESS MS HUDSON IS A LEADER AND IT SHOWS IN HER STAFF - SHE NEEDS MORE STAFF ALKSO
David B. | Overall ExperienceThe worst service possible. Originally reserved a truck and storage online for Thursday June 10th. it didn't apply the free 1st month so I called the next day, spoke with a Uhaul rep who applied the free month. Thursday came I went to get the storage and was told other people were ahead of me, even though the I was told it was mine. The person at Uhaul helped me move the truck reservation to Friday, and told me the Galley/ Academy location had a storage unit. since I needed the storage. The next day I called and asked for that location directly, they helped me get the storage... Later on Friday, I head to the new location for the storage, I was told the same thing, thankfully the guy working there was able to find something for me... Next I went to pick up the truck... When I got there and started to check out, I notice my reservation was cancelled... I call they get the reservation set back up, I go through the steps online, get the 4 digit code for the lock box... it doesn't work, I call the prompted number, tell the rep what happens, she puts me on hold, about 15 minutes on hold I decided to use the chat. That rep gives me a few codes to try and none of the work, I'm told I have to wait on the phone... by this time is almost a half hour. I continue to wait, call from a different line and I'm told they're closed... Waited about 45 minutes and finally hung up... after panicking about not being able to get my stuff, finally a rep calls me and after her apeaking with a manager she gets me a truck at a location pretty far away st 9:30 at night... (Tiffany was amazing by the way and very helpful, the only saving grace through this whole ordeal...) So to recap. Got the reservation for a truck and strorage for Thursday at 5:30. Wasn't able to get anything unil 9:30 on Friday... Absolutely worst experience Ive ever had... Except for Tiffany... she was the only saving grace for the whole experience...
Sean R. | First ImpressionsGreat crew Jennifer
Christopher F. | Overall ExperienceToo expensive.
Jeannie P. | Overall Experiencelong waits for a service person, counter help was not great, not really even good.
John S. | Overall ExperienceI would rate my experience at your facility 10 out of 10. The staff were all very professional and helpful and ready to accommodate the customer in a timely manner. Great place to do business with and I will return if I need storage again.
WILLIAM W. | Overall ExperienceI dislike calling the customer service number as you wait for a long time on the phone to get referred back to the management of the local facility. Not customer friendly whatsoever!
Heather S. | Overall ExperienceVery helpful and knowledgeable staff. Thanks!
Nathan M. | First ImpressionsI really appreciate all of the help and support that I received during this difficult time. I was allowing a friend to use the storage unit and from what I understand they were difficult to deal with and I am truly sorry for that. Thank you again for all of you help.
Tracy S. | Overall ExperienceI dealt with the manager and she was great.
John I. | First ImpressionsGREAT PEOPLE GREAT MANAGER GREAT ASSISTANT
David B. | First ImpressionsOnly problem was the first reservation (on the phone) was not in the local store's system when I showed up. Fortunately, I did not have the trailer with me. Tina started working the problem; and when the next opening became available, she called. Problem resolved within a week. Nice work!
VICTOR T. | First ImpressionsThe storage has a water leak in the ceiling. Parking area is in terrible condition. Storage accessibility is minimal. Poor signage in storage facilities and parking lots. It is super easy to get lost. Staff was ok they did the job efficiently but customer service doesn't seem to be a strong point for most of the employees here. This place will work in a pinch and they have anything you could possibly need for a move.
Ciara B. | First ImpressionsSuperb service by Ronald Rang
David S. | First Impressionshaving to buy that awkward round lock cost you a star. the 15 dollar fee is just not cool.
John S. | First ImpressionsThere were several times that I needed to talk with someone at the specific store, but would get sent to Uhaul Corporate after waiting on hold. I would ask to speak with the manager of the store and would be told that I would get a call back from them but then never would. The phone system/call tree was very inconvenient and frustrating.
James C. | Overall ExperienceThe staff was unprofessional at times, loud, and disorganized.
Casey L. | Overall ExperienceJennifer Hudson, as well as all the Employees, were professional, courteous and a pleasure to be around.
William R. | Overall ExperienceThe store office was clean, but my storage rental was dirty. The wire mash that went over the storage was half on and about a quarter of it was missing. The manager was extremely rude. I am military and will not recommend this to any of my fellow Soldiers. This is the first uhaul I’ve had to pay $10 a month for 24 hour access as well as not having a month prorated. Overall a less than satisfactory experience.
Spencer L. | First ImpressionsStaff was lovely but I had reserved online the night before and nothing was smooth when I got there. It took over an hour and a half before I could even pack my unit. Card machine didn't work even
Heather Z. | First ImpressionsHomeless people living in units. They were told nothing done. The lady I called at the 1800 number about it basically told me don’t worry about it because we got our stuff out. The keypad to lock the door didn’t work the whole time it was always open . The night we went to get our stuff our code wouldn’t work for us. Another person couldn’t get the sliding glass door to open to get their stuff but the homeless person was able to show them how to get side door open smh !! I let the lady know we got our stuff out and she said just go by there and tell them. I explained why I couldn’t at the present. She said she would message the local office and let them know yet we still got a email telling us our storage was late. Not to mention our u haul trailer leaked and nothing is done.
Armonzo S. | Overall ExperienceI am just disappointed in the monthly billing cycle when we are talking about a physical location! If im not using the physical location than you shouldn't be paid for services that weren't rendered! To be able to rake in the money for an entire month of services that were never used but than Harris me about keeping the unit secure is ridiculous especially when auto pay is present this seems to be a money making scheme other companies do utilize monthly billing but make exceptions apparently uhaul does not
Mark C. | Overall ExperienceSome of my stuff was stolen when I moved into my storage room and when I really needed some help the 45 year old manager with pink hair watched me and just laughed. Wouldnt help in a intense situation, just used me as if I was entertainment. I would never go back
Gillian A. | Overall ExperienceU-Haul Employee Daniel Quirk was attentive, helpful and polite. I hope that U-Haul gives him the "att-a-boy" that he deserves.
William R. | First ImpressionsThere was no lock at move in. I had to go buy the lock.A week later I got a very rude phone call telling me I put the wrong lock on.
Jessica Y. | Online Move InUltimately found a better deal locally that allowed me to store my belonging AND extra vehicle for %60 cheaper then what UHAUL has available with comparable security.
Sean M. | Overall ExperienceA good all around experience Thank You.
ERIC S. | Overall ExperienceThe office can get pretty busy and they often don't have enough people working...
David J. | Overall ExperienceDaniel was very efficient and helpful as they all were. He was very polite in dealing with several customers at once and handled everyone with kindness and in a very timely manner we were very impressed he was also very Thorough and made us feel very satisfied with our rental/storage
Melissa M. | First ImpressionsI was very disappointed yesterday when arriving to unload my UBox! I had received a reminder call making sure I would be there on Sunday and the UBox would be outside. It wasn’t and then they couldn’t find it. The people at the desk acted like it was the most difficult thing they had ever done! Finally after over 45 min. they found it and we were able to get things taken care of. I tried calling but of course no answer.
shirley w. | First ImpressionsVery helpful nice people it was all very easy in and out
Matthew M. | First ImpressionsJeniffer is cool.
Randy M. | First ImpressionsJennifer was an excellent employee for you. She was efficient, and helped me completely. She even corrected a mistake another employee made. She helped make the contact I had with your company painless. I hope both her, and her bosses see this.
William R. | First ImpressionsUnclean unit. Access blocked at night. Unhelpful staff. Terrible location. Multiple issues.
Kevin W. | Overall ExperienceI have stored with this Uhaul center before and it went very well. This time around it was not very good. First off my husband made the reservation under the trailer reservation we had made. The people at the center did not allow him to go to the unit the day he wanted to move things in after they allowed him to make the reservation. I had to call from out of state and put his name on everything before they let him store our items. When I called they fixed the issue for my husband but for some reason out the reservation on a different account I had made from my previous storing experience that I had forgot about. Because it was on a different account then it was supposed to be on we did not get any notifications about when the rent was due and ended up having a late payment that I had to go to the unit to pay. For the second month we had to pay we ended up with another late payment then they automatically withdrew the rent from my husbands bank account. I am at a complete loss how they were able to automatically withdrawal money the second time after I had to physically go to the unit to pay the first time and did not give them any information for the account they withdrew from. I am also confused as to how we had a late fee if rent was auto withdrawn.
Peyton T. | Overall Experiencehad to switch to a bigger unit and staff accidentally moved me out not in.
Keli G. | First ImpressionsI drove from out of state 10 hours, and I have my wife check out the unit early so I can access it after hours. When I arrived all the returns were blocking the entrance to access the unit, so I had to unload all my stuff at a friends house and reload it in the morning to unload at the storage unit When I arrived all the returns were blocking the entrance to access the unit, so I had to unload all my stuff at a friends house and reload it in the morning to unload at the storage unit . The staff was very unhelpful and unfriendly, and they said that this was the worst location and stuff got stolen here all the time. They said they could not do anything about blocking the entrance and I just had to live with it They said they could not do anything about blocking the entrance and I just had to live with it. A prior customer service representative of U-Haul said I could switch the drop off location of the trailer to wear my storage unit was that, but then when I try to do that they wouldn’t do it for me and said it would probably cost $1000 change fee A prior customer service representative of U-Haul said I could switch the drop off location of the trailer to where my storage unit was that, but then when I tried to do that they wouldn’t do it for me and said it would probably cost $1000 change fee. This was the worst experience I’ve ever had with U-Haul, and I may never use them again. this was the worst experience I’ve ever had with U-Haul, and I may never use them again. I am supposed to rent a big truck in another trailer next weekend and I am thinking about going with a different company. Also you could never reach anybody on any of the phone lines, except for the main customer service call center, and both times I had to wait for 45 minutes to talk to somebody.
Kevin W. | First Impressionslong wait for service. But once at counter everything went ok
Reynalda Y. | First ImpressionsBig, clean property. Both returned a rental truck and rented a storage unit during my visit on a very busy Sunday morning). Both people who assisted me were great.
Jeffrey J. | First ImpressionsI WAITED WAS NOT TOLD THERE WOULD BE A LOCK THAT I DID NOT HAVE THE KEY TO PLACED ON MY STORAGE UNIT SO HAD TO WAIT TILL THE NEXT MORNING THEN WHEN I WENT AT 9 AM THERE WAS A LINE TO THE PARKING LOT. I SEEN A UHAUL EMPLOYEE WALKING SO I DECIDED TO ASK HIM WHAT I SHOULD DO BECAUSE SOMEONE IS WAITING FOR THE TRUCK I HAVE HE SAID TO GO WAIT IN LINE BECAUSE HE CAN'T GIVE ME SPECIAL TREATMENT. ITS NOT SPEEDBOAT TREATMENT YOU GUYS MESSED UP. THE MAN THAT WAS TOWARD THE MIDDLE OF THE LINE SAID HE HAD BEEN WAITING FOR AN HOUR AND A HALF. I WAS SO UPSET I GOT ANOTHER STORAGE UNIT ELSE WHERE. I NEVER USED YOUR FACILITY AND I WANT MY RESERVATION CANCELED AND REFUNDED. AND I BETTER NOT BE CHARGED A LATE FEE BECAUSE YOUR STAFF WOULDNT HELP ME PROPERLY IM SO STESSED AND DISAPPOINTED IN THIS EXPERIENCE
Ana M. | First ImpressionsThe staff were really friendly, and professional. I was moving, so I was quite flustered, and they were kind and patient. The facility was immaculate, even the bathrooms!
JOHN V. | Overall ExperienceManager Randi does an excellent job!
Kimberly M. | Overall ExperienceRandy was super helpful, knowledgeable and provided outstanding service.
nikolay m. | First ImpressionsThe facility was nice. The doorways could use a smoother entrance. Wheeling things in on the dolly is difficult because there is a large bump going from outside to inside in building B. The staff was extremely nice and very professional.
JOHN V. | First ImpressionsHorrible customer service. Absolutely horrible
Joseph A. | Overall ExperienceI was use the facility for about 2yrs on this rental. I paid on my unit monthly so I would expect more professionalism. I went to my unit in Dec. 2019 and discovered my lock was changed and the keys I had did not fit the lock. When I asked for assistance an employee did help me and agreed the keys were not for that lock. I was told I could not cut the lock nor could the staff and I would need to call a locksmith. I called back on Monday of that week and told more of the same they could not cut lock not could I and because the last time I went into my unit was back in Spring of 2019 they would not check the cameras because footage did not record that far back when I was making a complaint in Dec. By the time I was able to afford paying for a locksmith and paying for the storage unit it was March 2020. After the locksmith cut off the lock I discovered that my 2 new car tires and a ten speed bike were stolen. I had 70 DVDs that taken as well as some boxes with personal mementos to include a Christmas ornament collection I went there to get back in Dec. When I went to to the counter to tell the desk attended my items were stolen all he could say to me is he did not verify a locksmith was there and I could have cut the lock myself. If I was going to cut the lock myself it would not have taken months to do so. Instead of causing a scene because the were several customers waiting I went outside and called the police about the matter. The officer looked at the location, the unit and where the cameras were located. He did give me a call number for the call and stated that it may be difficult to located the items as the cameras do not show storage units but the doors and elevators. Later that week myself, son and daughter in law returned to the location and removed the remainder of my items. I put a lock on the unit until I could return to the location to talk with the store manager but received the run around for several weeks with her. I would call and be told she was not at the location that day or at that time. When I asked for a returned call that would never happen until they saw a lock that was not a U-Haul approved lock. When I called to discuss why can not get a returned call about my items being stolen and next steps but someone calls quickly about a different lock. The call I received was "Ms Stevens we were checking the units today and noticed you have an unauthorized lock on your unit, you have 24hrs to change the lock or we will cut it off and charge you for the cost to do that and replace the lock". I called the location and again asked about my stolen belongings and was told file an insurance claim and remove the lock. I said they can remove the lock I have moved what was left of my property out of the unit since March 16, 2020 . Close the account I would not be using them any longer. I was told fine that would be done I would be sent an follow up email which was never done until now. The only emails or regular mail that has been sent to me since were bills of mounting cost to pay for a storage unit that the letter say U-Haul will go in and recoup what ever property and close the account. I have said several times close the account I will not continue to pay U-Haul when they allowed my property to be stolen and could care less about my situation. Yes I have called Customer Service several times about this matter as well as 5 times to the actual location.
angela s. | Overall ExperienceEXCELLENT! Staff are very friendly and courteous!! Very clean!! Thank you!!
ZONYA M. | Overall ExperienceThey cost me money, I had reservations for 2 units, when a crew that I paid for Arrived to download my 26ft truck, there were locks on the unit, it took them maybe an hour and 20 mins to get over and take the locks off, I only had the crew for 2 hrs and cost me $239 plus an additional 100 for another hour because of their lack of urgency.... I’m very disappointed in the service at this location. I can not make a recommendation at this time because of my money that was lost in the process and until I-haul makes it right. Thank you
Rayshun C. | First ImpressionsDon’t remember his name but the guy that helped us was awesome
Amy P. | First Impressionsvery very friendly staff, go above and beyond for the customer, they are awesome sauce.
Stephanie B. | First ImpressionsThanks to the Manager Randi....She was very understanding and helped me out with a few issues. Kudoes because of her I'll be back.... Thank you Randi. Ryan W.
Ryan W. | Overall ExperienceDidn't get refund for unused portion of month, understaffed, waited long times to pay or ask wuestions.
Pat M. | Overall ExperienceFor being 57 & 55 we have moved ourselves for years, and when needed a helping hand for the heavy stuff we found it. Thou due to this COVID-19 the only thing we couldn't move ourselves was the couch & couldn't get help due to people staying quarintine to their homes. So when asked if an employee cud just help to put in dumpster or in our car, was repeatedly told they can not help & wud charge us a $100 fee to remove it. So we told them well then we will leave it cuz we can't move it. They were gonna have the manager call us when she got in at 1pm, but never heard from anyone.
Cathy O. | Overall ExperienceUnit was burglarized. Received a phone call saying that the maintenance team needed to fix the door. No indication of burglary. I went to check on unit and found that things were damaged and stolen from the unit. They fixed the door and painted. They took before and after pictures which clearly shows that someone broke in. Now there is a police investigation as a gun was one of the items stolen. Cameras are only on the entrance of the building and not throughout which makes it difficult to look at footage and determine who broke into my unit in order to press charges. Additionally, there’s an individual listed as my alternate POC that I have never met in my life. Was that hacked and tampered with as well? There’s no sense of urgency on UHauls behalf or common sense that you clearly inform individuals that the unit was burglarized not that is was not just routine maintenance. I thought storing items under a well known company would be great. I was clearly mistaken. Now an investigation is ongoing....
Kendra H. | Overall ExperienceWait times at this facility are rediculous. They red tagged my unit upon moving out because I left to take a load of things to the apartment leaving the empty unit open for cleaning smh. Upon returning the manager had no idea why the tag was placed.
LaDonna J. | Overall ExperienceThe lines at the front counter were almost always long so we had to wait 30+ minutes each time. The elevator was especially tiresome. They doors on the elevator were hard to open and close. Nearly every time you had to close doors downstairs, go upstairs and close the door so the elevator will move up to the second floor. The wire mesh over each unit allowed a lot of dust to get into our stuff. The access doors were narrow which made it hard to move large items in and out of the unit. Alarms went off frequently during the day.. One evening when we were in our unit with permission after hours the alarm went off and we had trouble leaving. The price is very expensive.Double what others charge. The rent is not prorated if you leave before your the paid month is up. The auto pay option is convenient. There are plenty of units and sizes available including indoor, outdoor and climate controlled.The staff are very friendly and quick when they help you.
Don S. | Overall ExperienceThank you so much. I love the experience that you (U-Haul) and the staff provided. from the beginning to the end.
Bernave H. | Overall ExperienceThe manager who helped she was amazing
james s. | First ImpressionsThey tool our money an they couldn't even find our storage everytime i called to pay they could never find it
Christopher J. | Overall ExperienceGreat
Blanca A. | Overall ExperienceSuitable for my needs, no complaints
Jason W. | Overall ExperienceGreat customer service
Shawntel M. | First ImpressionsGood service
Anthony A. | First ImpressionsThe staff is very helpful and courteous, but there were cockroaches.
DENNIS P. | Overall ExperienceNo comments
jerry h. | Overall ExperienceThey guy who helped me at the counter had no idea what he was doing. It took me an hour to get a storage unit I already had reserved. The only good was the guy that received my truck. Efficient.
Kaleb J. | First ImpressionsYou need more people in the store. Nobody likes waiting in line to spend money. Don't lose sight of the fact that this is America and we have choices and you have competition.
Gary S. | Overall Experiencewas upset when the storage trying to get was took before our eyes and we could not get it. there was a hump right in front of the door way need a slight ramp for moving on the dollies.
Tramesha L. | First ImpressionsThe women from storage renting weworked with was not only professional but kind.There was a couple of customers when we first arrived but she was diligent and took care of everyone in a timely fashion
Kaylee E. | First ImpressionsWill NEVER go there again. Only one person was available for rental AND storage. Hours wasted even with online pre-work reservation. Not Uhaul, UHell. P.S. Same for Two Men and a Truck.
Randy R. | Overall ExperienceThank you for your help and time have a good day.
Alvery N. | First ImpressionsGood
Russell G. | Overall Experiencefantastic service
Bruce J. | First ImpressionsGood customer service, but extremely long wait times. In several times, i have left this location due to long wait times. But like the location and the facilities. Should invest in more employees.
Ester D. | First ImpressionsWe had nothing but trouble with getting into our unit, there is NOT nearly enough staff for how busy it is, and they staff that y’all have is not helpful. We also had trouble with getting our refunds.
samantha b. | Overall ExperienceUhaul, I'm grateful to you. I am Ilene husband she passed away in December 2018. You was very kind in helping us retrieve all of Ilene stuff. Again thanks
Ilene M. | Overall ExperienceIt’s a safe storage
Char M. | Overall ExperienceEverything is excellent!
Phimfa P. | First ImpressionsAmee was wonderful...very helpful and friendly and that's most important to me when doing business!
robin c. | First ImpressionsVery friendly and helpful!!
Jeremy W. | Overall ExperienceElevator awful to open and close; Need rest room on each floor; Nice to have carts available. Friendly staff but not enough of them; Computers not cooperative; small openings to units, bad lighting.
Don S. | First ImpressionsVery happy with the service here.
RANDEL H. | First Impressionsthank you
Thomas P. | Overall ExperienceIt was a great providing and I was very appreciated to have U-haul for the 2 years. I would recommend to my friends about your company. Unfortunately, I can't afford big your services great.
Santiba J. | Overall ExperienceThank you to Jason P and staff for working with me and making my experience great. Everyone was friendly and helpful.
Cynthia S. | Overall ExperienceThey hand over the keys to me and when it is time to check out of the storage they r saying that they cant check me out bec the storage belong to my dad. How stupid. Why give me the keys
ANTHONY f. | Overall ExperienceKeep getting better
John W. | First ImpressionsVery great job and workers at this location!!! And The woman who works the front is seexxxzay!!!!
Misty G. | First ImpressionsThe move in was fine but the managers lied? I put two locks on my storage unit and was told by them (sorry I dont remember the name) to remove one of the locks because it is against the rules
Andrew S. | First ImpressionsBusy place but seems well kept.
Jodelle D. | Overall Experience, employees busy hanging out with the homeless that live in the units. Felt very unsafe with scary people living in units!!! The main guy smoking and spoke how he made a machine to read credit cards.
ALECRAZANDRa C. | Overall ExperienceCrystal exceptional!!!
Stanley R. | Overall ExperienceStaff and facilities were excellent. My big complaint is not enough staffing at the front desk. This is a major error on the part of corporate management.
Greg C. | Overall ExperienceAngela and Brittany were great. The logistics of moving are always stressful, but they helped and provided EXCELLENT customer service.
daniel s. | First ImpressionsThe manager at this location was great, one of the employees was so rude and unprofessional, she is the reason for my rating. Tina from UBOX department yelled at my husband and was very unprofessional
ashley a. | Overall ExperienceChipped cement at the entry into the storage facility needs to be repaired. Current condition of cement makes it difficult to push loaded carts in/out of the facility without significant tousling
Jeffery S. | Overall ExperienceGreat staff.
bruce s. | Overall ExperienceWonderful experience! The staff are very professional and seek to help! Management are extremely accommodating and courteous! I highly recommend this facility for your storage needs.
Thomas S. | Overall ExperienceWas very helpful in getting the right one
James C. | First ImpressionsThey were very helpful and understanding
Lisa R. | Overall ExperienceThis place is run very well
Joel H. | Overall ExperienceI was under the gun and needed to find extra storage fast. Everybody was a huge help and got my problem solved most immediately.
Cody B. | First ImpressionsContainers delivered and picked up as scheduled. Jessica was awesome and Tina was great on the phone!!
KATHY L. | Overall ExperienceGood staff and security.
Cassandra M. | Overall ExperienceDo not ever go here or buy anything or rent anything ever my dog ate poison on their property and they refused to come out and give me the MSDS sheet so I could save my dog from bleeding from the insi
John M. | Overall Experiencevery helpful
Derek H. | Overall ExperienceIt was a wonderful experience vary well maintained facility and staff always willing to help. If I ever need a storage again this facility will definitely be my first choice.
Kevin B. | Overall ExperienceThe times listed on the website for access only apply to certain storage units, this is not made clear. Although I used Uhaul for moving I was not offered one month free storage as advertised.
Jodeen P. | First ImpressionsDon't force people to write something.
Shawn L. | First ImpressionsI had my car stored for almost 3 years and I had a storage unit for almost 7 years. I’ve never had any problems with either. Very thankful to not have either bill anymore though.
AMY H. | Overall ExperienceThe only thing I didn’t like is there is no pro rated price for move out. I still had to pay a whole month worth of rent for 9 days. As a single mom, I really could have used that money for groceries.
Erin B. | Overall ExperienceVery helpful and clear
Lisa R. | First ImpressionsHaving a place for the customers to throw away trash, and also letting the customers know if and when they move out to clean out the entire unit...
Katelyn B. | Overall ExperienceAfter an issue with our reservation at a different location, Brandon did everything he could to accommodate us, including calling other locations to find us the size of unit that we wanted.
Matt F. | First ImpressionsVery nice, professional and friendly staff.
Marlene B. | Overall ExperienceThe guy who helped me get a storage unit he was completely professional grade help I'd recommend anybody to him which I already have got a great personality good people skills I was impressed
david s. | First ImpressionsBye
Anthony G. | Overall ExperienceThere were several times when my pass card would not work. There were also times when the security alarms were going off even when no one seemed to do nothing.
Deborah E. | Overall ExperienceI was quoted that the entire uhauk ubixxeoukd be 1295 + delivery fee...then it went to 1495...then to 1695... I was like WHAT? So was disappointed to see they changed the price. I'm glad everything
melanie g. | Overall ExperienceTina was great and really helpful. I had a really good experience with my whole move from Texas to Colorado.
Holly R. | Overall ExperienceVery helpful.
Robert N. | First ImpressionsGreat staff, very attentative and made the process easy. Ended up also getting 2 storage units and employee was very knowledgeable and friendly thank you!!
edward r. | First ImpressionsThe girl that brought the pods was wonderful
Deborah M. | Overall ExperienceIt took FOREVER to check in, had to clarify issue to be approved to lease a truck for not answering my phone 4+ yrs ago.
DARCIE C. | First ImpressionsAfter hours access should be available to everyone and you shouldn't have to pay extra. Other than that it was a nice storage facility. Everyone was very nice.
Joseph F. | Overall ExperienceThis was my first experience with U Haul...and for sure will not be the last,the truck on a 1000 plus mile trip was smooth the air ride made it so. And the storage facility was impressive. Thanks !!
Miguel H. | Overall ExperienceStaff wasn’t very friendly
Helen V. | Overall ExperienceSara and Tina were both awesome I give them both 10 stars. U-Haul has the best customer service
tammy t. | Overall ExperienceMy Ubox arrived early and was delivered fast and picked up in less than two hours. Very professional and communications with me.
Jason D. | Overall ExperienceWas very helpful.
James S. | ReservationGreat people and awesome service. They even asked me if I was a Soldier which I am and they offered me a military discount which made selecting them even better. Thank you very much for your service.
Carlos N. | Overall ExperienceNice people smoothe rental.
louis e. | Overall ExperienceEasy!
David R. | ReservationWonderful place to store my things I felt safe and could relax.thank you.
Willie N. | Overall ExperienceThe UBox team is fantastic! I can't recommend them enough. They were so helpful during my move and my mother's. Definitely 5 stars!!
Joanna W. | Overall ExperienceEvery time I went, there was some sort of issue with either the swipe card, the facility not being open during their hours, or no one working. 3 people working in the office, wait times were 40mins+
Courtney D. | Overall ExperienceThese people are great and the storage unit was excellent, I have recommended them to all my friends and would use them again in a heartbeat.
paul c. | Overall ExperienceI was charged for delivery more than once. I thought it was included in the price first. I didn't realize I'd be charged that much. The staff was very friendly, courteous, and helpful.
Megan P. | Overall ExperienceThe service was great
lilia s. | Overall ExperiencePoor customer service when attempting to close out my unit -- incredibly frustrating!!! I found nails/screws twice in front of the building access doors -- great way to get a flat tire!
lisa l. | Overall ExperienceEveryone was great and friendly
Miguel B. | Reservationprefer pass /fail system of rating
Max H. | Overall ExperienceAll employees in il and co helped to make the stress of my move more than I could've expected. Thanks for being accommodating and understanding.
Karen K. | ReservationOkay
James W. | Overall ExperienceThe truck that was supposed to bring the pod the driver had a medical emergency. I was given a 1 hour time frame to load the pod. the driver left the pod on a trailer. 5 days late on delivery
Steve L. | Overall ExperienceExcellent service, helpful staff.
craig b. | Overall ExperienceU-Haul has been wonderful. They Bent over backwards to make sure we were taken care of.
James S. | Overall ExperienceAs far as staff goes I don't think you should be eating at front counter when taking care of customer, and if parking is that important than don't park the big trucks where cars are suspose to park!
RICK S. | Overall ExperienceGreat experience!! Appreciated the recommendation of Gorilla Movers. Kyle and his team were great to work with!!
Nancy L. | Overall ExperienceNice storage and convenient location
tammy a. | Overall ExperienceGood customer service as they paid attention to my needs and went all out to make me satisfied.
Kimberly M. | ReservationYou definately need to hire more people to help customers
Nathan A. | Overall ExperienceGreat and Excellent customer service, will do business again
Anastasia G. | Overall ExperienceI was never at the facility, however, they were storing my U-box for a couple of weeks. I had an issue early on, but it was resolved sufficiently and the box was delivered & picked up within timeframe
diane p. | Overall ExperienceWe were very happy with the level of service and staff was very helpful. Thank you,
Silvio M. | Overall ExperienceWe had many financial mix ups but once I had auto payments set up, it was fine. We had things stolen when we had to go through our storage unit when moving from The Springs to Denver. Bad area.
JENNY W. | Overall ExperienceDisabled vets should get a discount. I guess we dont matter . We fight for yall safety and nobody cares
Fredrick S. | Overall ExperienceIt was nice work with everything
Justin R. | Overall ExperienceP
Paul C. | Overall ExperienceVery clean. Would definitely use again if I needed storage. Wouldn’t have any problems storing furniture there.
IDELLE K. | Overall ExperienceThank you for a great experience!
Ruby N. | Overall ExperienceIt wasn't clearly explained that there would be a charge for the pod to be delivered to my home and another delivery charge to my second home once it arrived at its destination - about $300 extra!
Steven A. | Overall ExperienceEverything was great and easy. The staff was prompt and helpful.
griseda g. | Overall ExperienceThank you for helping make our move easier!
CHRISTIAN M. | Overall ExperienceThe facility is nice and clean. I would not recommend to friends because the customer service is poor. The staff is unprofessional and combative with one another and with customers. Disappointing!
denishia j. | Overall ExperienceThe whole experience with U-Haul was excellent. From the faculty to the staff and also the care given to moving my belongings from one state to the other was amazing. You made my move stress free.
SEFFIYAH N. | Overall ExperienceI only needed the unit for a week and was charged a month, being told I would be refunded. When I moved out of the unit no refund was made. Calling the manager was pointless and the GM was unhelpful.
RACHEL T. | Overall ExperienceEveryone was well trained and handled it all very well.
grady c. | Overall ExperienceI was happy with the service
brian f. | Overall ExperienceThey are way to busy to only have 1 person at the front desk. They are always at least 2-3 people waiting. People at front desk are always very nice, but unfairly to busy. They need more help.
cynthia w. | Overall Experience