Customer Reviews for U-Haul Moving & Storage of Tippecanoe
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Tippecanoe
Check-in was very quick and I was on my way. On return, it also went well. Thanks for helping make our move less stressful. And the truck (GMC 26 footer) was great
Very dissatisfied with keep my deposit an only get 14 dollars back
There was not enough tools (furniture dolly) to fill my reservation, but the manager took care of it.
I was asked if I wanted to rent a hand truck I said no and then I discover a hand truck in the truck in my way the whole time I was working!
I reserved a truck, it was ready to go when I went to pick it up, the workers were efficient and cordial, and made the transaction easy!!
Abel had a horrible attitude. I had to wait over an hour for help. I will never rent from uhual again. The prices are way too high.
Overall great experience. Friendly staff
I over fueled the gas and only used like 15 miles payed $70 wt a rip off
Excellent Services, attentive personnel and we'll maintained equipment, thanks.
I ordered a 27' truck and when I showed up I was told they didn't have any only had 17'. With it being moving day I had. I choice but to take it. I was offered 59 cent a mile compared to 99cents. But when I have to make two trip because of this. The mileage discount becomes a wash. Uhaul offers a $50 credit if your order isn't correct when you make a reservation and I was never offered that credit to my invoice. So overall it was slightly below average.
I was happy there too thank uhaul
Maybe a newer 26' and diesel options on the 26'.
The service was great! I hauled a Taylor-Dunn electric commercial vehicle. The trailer had tie downs and a great ramp. The trailer pulled great and the surge brake made it feel like the trailer was even behind me! The price was great! I will be using this trailer regularly. The check in was fast! Didn't even have to go into the office and the emailed be the receipt. Thanks, Uhaul, TM
My husband reserved a truck with uhual well in advance for sat. Oct 29th. He was not informed that the only location that had the 26ft truck was in fontana and not at our local uhual. We called to see about picking it up Fri night to get a head start if possible. They said yes. But escrow did not close until late Fri night so we didn't pick up the truck to avoid getting stuck with a rental we would not need. But we did not cancel our order and our order was set for pick up on Sat morning. When my husband went to pick-up the truck uhual had cancelled our order. We got stuck with a 15 ft truck and really delayed while people were waiting at our home to help load. to avoid making two trips with the 15ft I went to rent another 15 ft but at the Baseline store but not one was available. I rented a cargo van, but we still ended up having to do two 2hr round trips in the 15ft. I am very, very irritated and disappointed with uhual. And I feel that the manager could have been more sympathetic and generous to have offered a better rate for all the trouble we went through due to uhaul's staff negligence.
Inform customers that any money refunded to them will not be returned for up to a week
Staff was very friendly and explained all the rules. The return was extremely efficient. I rented from this location before and I greatly appreciate their customer service.
The only thing I could complain about is that the inside of the front windshield on the truck we rented was dirty :-) Nice place!!
The people were rude when they thought we were late for our pick up. I made the reservation days earlier n gave all my info and got an estimate of our move. When we went to pick up they didn't have any info I discussed when making our reservation. I was also told they don't do estimates over the which the one I received when picking up was more than I was originally quoted. When dropping off we were reembursied the money because we were overcharged. Lack of communication and horrible customer service.
I had not felt encouraged to purchase anything from the store but yes I reserved a moving truck thank you.
Relocate store to the old k-mart property in Highland, Ca. That will give the business more room for customers.
Maybe an extra associate during busy times.
The guys here are awesome, quick and always able to answer my all my questions!!
This was the first time I've ever rented a U-Haul truck it was easy fast and the truck was clean the people were nice it was great experience now I will rent again if needed.
Keep doing what your doing
frequent renter discounts
Need more transport trailer at other locations near other area
Not improve. Customer service from the two employees (Angel & ?) was excellent and most helpful. Thanks Guys!
Line was long for 8 am pick up. Got there at 7:50 received equipment at 8:25. Staff was friendly and helpful. At times a little over zealous and forgot to mention some things and got our order confused. Return was a breeze.
Every thing went smoothly..Even when there's a lot of people there pretty quick still ..
Abel was very courteous and efficient in getting us a vehicle to fit our needs! And our return was extremely fast, courteous and painless! A very good experience.
We did receive conflicting info about the cost of the rental and did have to pay more than the original quote which was very disappointing and messed up our budget.
A customer should not get charge a fuel credit ahead as other UHAUL stations do not recognize it. We were told that every UHAUL manager has their own rules.
Employees at this rate we're very professional friendly and helpful greatly appreciated
UHaul at 5th St didn't want my business. I went to UHaul Tipecanout staff member with "owner" tag put a fuse for my truck and got my business and my appreciation. Just and old fashion All American way of doing business. Thanks
I was told I would get $50 dollar refund from a guy at uhaul.com since my truck I paid for wasn't at the location. So later I received a call for a smaller truck found at the E. Baseline location and I picked it up. I have yet to get a refund . I have used Uhaul several times and never had problems, but Uhaul.com I am very dissatisfied with.
I reserved a truck for 645. Then was told I needed to bring in 846 which included taxes . When I got there it was 986
Everything was good. Great customer service
This truck ran hot, truck was dirty inside out, the gas mileage is never right on there trucks... Be overcharge customer, moved to Victorville 8/15 and ended getting caught in the fire up here .... With the truck running hot coming up...lost service due to fire and internet down.... I called last week to speak to manager...left him message to pay half last Saturday 9/1 no answer still but nasty Bill in my email.... Such a horrible services when I deal with them also when I used the Uhual storage unit in 2013 I had to throw half my stuff away do to roaches inside the building where you pay extra money.... I see why customers sue and complain in the comments.
This is the best U Haul Location EVER!!! Great job! Nice friendly, yet knowledgeable and professional! Well Done!
the staff and equipment at this facility are top notch. my experience couldn't have been better.
Nestor and I believe her name was melody were professional, efficient and very helpful throughout
First of all I made a reservation a week before so when I got there the was no truck that I reserved I had the 26 and didn't not get it then they gave me the smallest truck there and charged me for the extra trips if I would've had the truck reserved I would've had to pay that much I had a four bedrooms house two living rooms that needed to be moved instead of one big trip I had to take 3 there and 3 back and still wasn't able to move all my things not happy they also owe me money that I didn't get back
All ok, very friendly and helpful staff. Good selection of equipment.
truck was spotless and customer service was excellent and quick renting and returning.
When asking about returning unit to other location, staff not very helpful. Also, when we turned in truck w/trailer we included a pack of unused furniture pads and they were not refunded.
We tried to paid our bill pass due amount we are a non-profit organization in San Bernardino same day we tried to paid they sold our goods for $5.00 we are heart broken
service was good.. they just forgot to check us out and then sent a late notice
Nice clean showroom. The outside of the facility is fairly clean and maintained.
It reminds me of the Broward facility in FL. Not enough staff to offer customers a fast and friendly atmosphere.
Why am I required to purchase another lock from Uhaul?? I have my own locks and if you are not guaranteeing my safety, then you are just sticking it to me to get more $...
The personnel who helped us at the U-Haul Center were exceptional. All of them.
Won`t accept my comments.
VERY helpful and efficient. Staff was kind and polite.
Bit of a mix up on storage size, but other than that very good
Christopher: Thank you. I always felt assured my trailer in storage was in good hands.
Under staffed. 6 people waited inside Alone.
When we ask about it. The young lady took offense
Under staffed. 6 people waited inside Alone.
When we ask about it. The young lady took offense
Christopher and Giovanni were great. They were so kind and helpful. Great customer service.
Chris and staff was very thoughtful v and friendly. Had a great experience and appreciate all the kindness from Chris and staff. Thank You Chris and Staff on baseline/Tippiacoune U-Haul.
Chris and staff was very thoughtful v and friendly. Had a great experience and appreciate all the kindness from Chris and staff. Thank You Chris and Staff on baseline/Tippacoune
Good customer service attitudes appreciated.
The manager, Chris, was totally awesome. Thank you so much.
The service was great but non-customers lingered outside the facility
The young man that checked me in was outstanding!
cock roaches in back storage unit e007
I was very pleased with the overall service I received from the U-Haul staff.
TheshinningstaristheAssistantManager DeniseShewasfriendlyhelpfulhonest andaverypleasantpersontoworkand communicatewithThemenintheyardwere
Again, this time. Kenny was wonderful, helpful, informative and professional. I was struggling w/ tough situation. Kenny UHaul made my journey MUCH better. Thx so much.
Denise, Kenny Giovanni, ALL, were very professional, personable, extremely helpful. I was in real bad spot, for me, and they really made lemonade from my lemons.
Everything was great! Staff is friendly and helpful storage was clean! -:
Employees were very helpful.
U box wasnt ready at the confirmed time, so they put my stuff in the display case, which was in really bad condition. Lock looked like it was going to fall off the hinges.
Raul n Chris gave me very good customer service the storage unite was very clean when I moved in. I would be gladly to recommend uhaul to all my friends! -:
The bathroom was nasty pup all over.
the staff was very helpfull. thank u soo! much.
service and experience were excellent, would use this storage facility again.
The area was clean and convenient to store and leave the truck.
I really liked this U-Haul establishment compared to others I have had the unpleseant exxpierence. The uhaul assocuates were very professional and courteous.
The storage space was smelly.Had to use own disinfectant. Apart from that, all ok.
I really didnt like how i was treated.
We wanted to move out on the second because of work schedules, etc however, we were told we had to pay the full $150 for the few days we were there past the payment requirement.
Everyone was very helpful and freindly.We were in and out in no time.
Staff was rude and insulting.
The manager was very nice and professional.
good excellent service,always helpful towards there customers
The facility was very well maintained and the manager was very helpful and punctual. Mark Ford I would return to this facility if I need to use U-Haul`s services in the future.
The storage unit itself was not the best, but the staff was exceptionally friendly and helpful.
The staff were very helpful and efficient.
I was very pleased with everyone.
Great staff, very good at helping customers. Will recommend this storage location to others.
Very helpful and friendly