Customer Reviews for U-Haul Moving & Storage at Ben White
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Ben White
Vehicle was vandalized and was not offered a different truck. Had a tag from a local gang
This was my first experience renting a UHaul, while a little pricey... the customer service was excellent and everyone there deserves a raise. Lower your prices though, but good staff... but still pricey...
I found the whole experience quite pleasant
Nothing I understand how he needed to check to be sure I wasn't ripping the company off. He was nice.
Dear CEO : I picked up the truck in the late evening drove 175 miles return which took approximately 4 - 5 hrs with loading and unloading it was a straight run through to my destination. (Yea pat on the back time) So for my small flatbed that was marked up at $19.95 per day . I got a 100 miles free and was charged $101.75 I also put in $16.00 of petrol in the tank . That's a long way away from the advertised $19.95 per day (24 hrs .) So my critique is "perhaps a little more corporate honesty in your advertising wouldn't go a miss", Yes I know it's 2016 and were in USA but think of this it just may even get you more customers by being honest JOHN's ! And create real loyalty to the brand. The staff would be happier , not having to surprise customers with what it really is going to costs . If you spent a day working on the front line once a month imagine what you would learn !
How about a discount for short period usage I feel a little bit cheated I suppose . Isn't it More business for you if the trucks are back at the deport early and its that less threat of potential damages on the vehicles. And there is no reason why you can't employee night staff , one or so in each high volume area single people work hard and there's often only help after 6 pm plus you can promote this idea as a discounted rate which will increase your business. Let's come up with a slogan for you.
"Specail night move a la mode".
I saw five trucks returned when I came back to the depot when dropping off at midnight .
I hope this is food for thought. Yea it's good because of the staff but I ask you,
can YOU do EVEN better?
I think so!
The truck was difficult to start. Each time, to get the keys to turn in the ignition, I had to wiggle the keys while wiggling the steering wheel at the same time. This technique was shown to me by an employee. Sometimes it would take up to two minutes of doing this before it would "take".
Staff at counter evidently not happy to work on a Sunday. Not very friendly and quick to sent you on the road with minimum instuctions
I was treated very well. I needed that. Moving is not always a choice
organization of lot confusing. No instructions given for return procedure.
The front tires on the truck were worn bald on the outside edges as if they were toed inward. I'm glad we didn't have to drive it in the snow.
I rented my first ever truck from this location, and the cashier I worked with was far from helpful.
She barely said any words to me, and what she did say was very short and rude. I was asked to read and accept some terms and conditions before signing my contract on the electronic pad, but I guess I was taking too long, because the next thing I know she walked away and came back saying she had accepted the terms for me and handed me the contract with the keys. I began to ask her if she had any words of advice about driving the truck, could give me a brief tour of it, and what the height of it was. She literally said no, very dismissively like I was asking outrageous questions.
Wouldn't you WANT to walk someone who has NEVER driven a truck that big through the best practices? If anything, just to protect Uhaul's property, never mind its customers!
I also very firmly believe that the rep should know the products she's selling, or at least be willing to look up information. It was so frustrating that she couldn't tell me anything about my rental and, in the end, I was left to figure the truck out myself.
VERY POOR experience at this location.
Wonderful experience and will keep going back for my U-Haul needs. Thank you
Excellent service. Fast and professional.
Just give them all facts and was very good U dont have hidden charges
The layout of the pick up and delivery area is not customer friendly. The women at the computers are not friendly and there is no phone number for this location. When you call the number listed you get a Uhaul rep. in "somewhere USA"!
The manager, Susan was so helpful And then Last night, Henry came to my unit because there were vagrants wandering and I didn`t feel safe out there by myself. Please pass along my thanks!!
clean place, great truck, friendly and helpful staff
Uhaul has no system in place to handle tolls in Texas. Most Texas toll roads are automatic and a trailer or vehicle that is not under your name cannot be added to your toll pass. Uhaul employees are clueless and misinformed when it comes to this issue and make no attempt to advise or warn the customer. Our company no longer uses uhal for any of our transportation needs especially when a single toll violation costs $19.75. We are still receiving invoices for uhal from 3 months ago. What a scam, shame on uhaul for being so ignorant and anti-business.
I didn`t have any problems. The box came promptly and in good condition.
Outstanding service and very friendly people at this location. Great job and thank you.
The truck had a warning light on in the cabin which looked like a little trailer bed - not sure what that meant. Also the sun visor on the driver's side was missing from the truck, which made driving in the Austin sunset almost unbearable. Overall though the experience was excellent.
Staff was super helpful and friendly.
I have no comments or suggestions for improvement.
The check in and out process as very simple and pretty quick which is appreciated when doing something as stressful as moving. The front desk was friendly and professional.
The truck was great.
I also booked the mover through U-Haul. I paid for 2 movers and only got one. This was very disappointing. The mover that showed up, came an hour early. I told him on the phone to come at 5pm and he came at 4pm anyway. And so I wasn't completely ready. He was very fast and efficient though. However, because there was only one mover, I felt that I should pitch in. And so in paying a moving company, I also became a mover.
Got a call after leaving the location from a call service center giving me conflicting return information than the location provided. She couldn't tell me why the person at the location didn't have the same information.
no prorate on the storage have to pay for the whole month
I like this location very much. These are great people!
Excellent experience even though they forgot my moving blankets. 5 stars
Young woman who helped me was terrific. She made the experience smooth and is very nice.
Mr Polanco was very helpful and his staff was friendly and prompt.
I rented a dolly and it was not in the truck. I had to drive back to get it at the Uhaul. I was not told to refill the gas tank. The only thing I was told was to check to make sure my gas tank matched what was on the paperwork. I was charged an additional 38 in gas for not refilling it to the correct mark. When I called the location I rented it at to inquire about the additional charge the girl that answered was extremely rude and unprofessional. She proceeded to argue with me saying I signed the paperwork so I knew about needing to refill it. Beware of this location because Sarah is rude and unprofessional. The manager was half asleep when I got there and couldn't remember to do his job correctly and tell me about needing to refill it. They forget equipment and expect you to come get it. And they charge double what gas costs. Don't use this place at all, aweful all around.
Very convenient--quick in and out and reservation process. Thanks!
The hours are fine now for me, however I asked to be put on extended access, and the one night I needed to get in after hours to finish moving out that night, I couldn`t get in-
Great customer service thanks again.
We chose this location because we did an "after hours" drop off and wanted to make sure we left the truck in a safe location. Everything was well marked and went as planned. Drop box was easy to find. Instructions and location to leave the rental return were also well marked and well lit. Thank you!
This place charges late fees even thoughvuvturn invthe trucks three hours early. Charge service fees for unknown reasons
In and out no wait, back in 6 hours same thing dropped it of checking out was fast and easy great location back home fastest move ever????
very friendly, helpful, and accommodating
The truck could have been cleaned on the outside. It was gray and dirty. At pick up, we were notified that we had until 9pm to drop it back off. We arrived at 830pm confused as to what the procedure for after goes drop off. The attendant was too busy upon checkout talking to other employees about "fucking over another customer and charging penalties with a snide expression, to explain this procedure. I would rather pay the extra mileage and arrange pick up at another location than return to this one. I move goods and furniture often with uhaul and Penske and this has left a sour impression towards renting from Uhaul. If I was the GM, this behavior would be unacceptable and the employee fired. I will be taking my business to Penske for my quarterly merchandise transfers.
My experience there was great and very accommodating. Upon my return Crystal, my representative, was overly helpful and very efficient in her service to me. Great location, even greater employee! Thanks!
The shipping facility didn`t process my payment for shipping and I spent over 2hrs on the phone while various people tried to figure out how to let me pay for my shipment.
Great customer service. I really appreciate the nice way the agent helped me. I had to go to two different locations to get the equipment I needed. I really am thankful for the innovative solutions that they provided. Simply great service!
The elevator door sometimes opens and closes two or three times before it finally moves up or down. Overall...a good rating.
No improvement, Overall Great Service.
I have no suggestions about this location.
I have used this location for pickup or drop off ~6x, and each time I have been very satisfied with the service received there. They are always friendly, fast, courteous, and professional. Each time has been an excellent experience. Thank you!
They went out of their way to help me! I would certainly regiment this particular store!
Everyone was extremely friendly and very helpful. For a company that dominates the market Uhual is doing an incredible job and deserves the top spot.
Never received a call the day before to set up pick-up time. Called them just before closing and they said they had a noon pick-up time which could not be changed. This would have been unacceptable as I had to have my daughter out of her apartment by noon so new tenants could move in. I picked this location because they open at 7AM vs others that open later. Response I got was basically "tough lucK", but I could try calling after 8 in the morning and maybe the truck would be available earlier. Called again at 8:30 in the morning and a truck was available for immediate pickup, so it worked out, but it never should have been this difficult.
Employees were very nice and helpful.
I rented a fifteen foot truck and loaded it Saturday dec 12. When we unloaded on Sunday after noon everything near the cab was wet. The truck Leaked during an overnight rain. I am quite upset since I was moving handmade products for a Christmas sale. It is very hard to recommend a company that has such sloppy maintenance
Henry at the check-in counter found me a truck at the last minute and got me out of a bind (i came in with no reservation).
Check-out was smooth as well.
Thank you for the awesome service!
No mention it would be a $75 dollar deposit..and did not receive my deposit
Perfect. I would have stayed longer but the rate was too much for my budget. I was very happy with the room and truck rental. Thanks!
Talking loudly and cussing about a football game should be done in employee break room .... not interrupting a customer. The rep waiting on me heard it and looked askance but said nothing to other employee.
Truck door was damaged and didn't close well, so didn't feel secure. No cruise control is really insane on 1300 mile trip.
I rented a van 6 weeks ago and I am submitting this review now because I am still upset about it and I think you should change your policy regarding the presentation of the mileage charge information. I planned to rent the van based on the 19.95 price I have seen prominently displayed on the vehicles. I made the reservation and made a commitment to help my friend pick up some shelves based on a $19.95 budget. Nowhere during the reservation process was there any noticeable mention of the extra mileage charges, and no mention was made of this at pick up until I was literally swiping my credit card. At this point it was too late to back out of the transaction because I had made the commitment to pick up the shelves within the hour.
The mileage charge should have been more prominently noted on the vehicle advertisements, throughout the online reservation process, and at check out. Not only was I not expecting the charge, but it was extremely exorbitant. I would expect it to be something like 25 or 30 cents per mile, but it was over 60. That is absurd. It quadrupled the price I expected to pay, during a time that I could not afford an unexpected expense like that.
Most of all, I feel duped. I feel like even though the added mileage charge wasn't completely hidden it was downplayed by being in small print on the vehicle, and by not being mentioned noticeably on the website or at check out.
I've used U-Haul a lot in the past for large trucks, and never had a mileage charge. After this experience I will definitely prefer to use Budget instead.
I hope in the future you will change your advertising practices regarding extra mileage charges to be more honest and up front about the potential costs, and that you'll consider using a reasonable mileage charge.
Everything went well and I was 100% satisfied . No problems encountered and employees were very courteous and helpful . Thank you !
Service was excellant. Pick up and return was speedy. Appreciated the online checkin. Vehicle was well maintained and clean. Smooth process.
The staff was very helpful and courteous.
The process went very smoothly. Pleased with the entire move.
Maybe repaint the parking stripes and direction arrows on the pavement. Also make a better sign to designate how you desire the vehicle traffic to flow in and out.
Quick and friendly service. In and out in fifteen minutes c
Listed the wrong amount of gas in truck. Wish I didn't take your word for it in the busyness of my move. The shady practice basically allows you to steal $20 from me
Process was slow when arrived to pick up truck. There were 5 people in line and only 1 employee helping customers.
When we dropped off the truck the guy was trying to charge me $1,000 when the contract stated $140.00. It ended up being fine but don't like drama
Very friendly helpful people.
Please consider no smoking policy for vehicles or offer non-smoking vehicles. Other than that, great job and good service!
The reps weren`t rude, but they weren`t nice either. You can tell that none of them really care. My unit was difficult to get in and out of. It was a very old building.
We were very happy with the condition of the 10' truck. We drove 21 hours and the ride was comfortable (altho some roads were bad). I worried about my condition since I have had 3 back surgeries. Seats were great! No problems! Thank you!
Good service and quick in and out with requested equipment.
This is a well run location
Service was good, but the tow dolly that I requested was there but broken. It was erroneously listed as available in their system. I rented a more expensive truck and trailer instead to move my car, but it did not work. I really needed the tow dolly with its lower load height. Returned the truck and trailer unused and wasted my time and money.
Very transactional environment. Straight to the point. Which I didn't mind.
Everything was grate,the fella who did the paper work was grate the fella who checked me back in was grate.
The agent is so mean, it seems to me he's racist. Not friendly at all.
I moved stuff out of unit a week early. I called to ask about something, and they said my unit was canceled. I never told anyone I wouldn`t be using it anymore or to cancel it. A heads up next time?
Very nice & informed employees
Very busy. Maybe need more help at the counter ...
Mr. Polanco was especially helpful.
When a customer makes a reservation, especially online, the total costs need to be stated from the beginning before purchase. For example, there needs to be a more clear notice that if you get storage, you have to pay for insurance as well as the round lock if you do not already have that specific kind. This will improve the customer's ability to plan ahead more efficiently.
The man that hooked up my trailer was excellent, polite and thorough. Very good representative for uhaul.
Have more seating available for those who are waiting to get a hitch put on. Also to check the expiration of the license plate and make sure it's not expired. My plate was from Indiana and it said Jan 2015, it's now NOVEMBER
Perhaps get the correct email address for the customer. I am not Debra Johnson.
Everyone took care of me, I have no complaints.
Nothing to improve, awesome service, awesome prices. Very legit. Thanks for everything, y'all are the bomb.com!
The alarm went off the whole time. I also got charge a 24 hour code and my storage was outside i was only there until 730pm
Loved it! Uhaul in the past has been a pretty rough experience. Everyone here was super friendly and helpful! Will definitely use this location again.
Ask how the customer is paying for the rental ( cash, credit card on file or another credit card ) before assuming the customer is paying with the credit card on file especially when it was understood at signing the rental agreement that another card was going to be used to pay for it. Also you can be sure to wash/detail the equipment prior to renting.
First class facility. Very customer friendly.
quick check-out and check-in. Helpful guys to hook it up and unhook it. Great experience. Thank you.
I've used this location three times in the last year and a half... It seems to be understaffed. On slow days, everything is cool, but once it gets busy they stop answering phones, I've never seen more than one employee inside. They do seem to work hard, but just not enough of them on peak times like weekends.
The customer service I received was GREAT! Much better than in the past at this same location.
Everything in the beginning was good, but when it came time to drop them off I spent over an hour over the phone trying to get the service I wanted and finally went the store in person.
Very kind and friendly, and when I left my rings in a cup holder they were fantastic in helping me retreiving them.
Friendly, nice, efficient knowledgeable!
There was an error with the contract where I was charged for 2 days instead of 1, but I called in and the staff corrected the issue without any hassle.
There were two different kinds of vans available for rent, and I was able to request the transit van. Great van, great service!
The young lady who waited on me was very pleasant and made sure I had exactly what I needed at the lowest cost.
The young man who pulled out my trailer was very knowledgeable and helpful and made sure everything was working and was what I needed.
I called in to buy a trailer hitch and have it installed, the sales rep. got the info on my car mix-up from the info on the Part Code & Price that I got over the phone, it was different from the Receipt that was E-mailed to me.
It all went from bad to worse, when I called back several times and just kept getting the run-around being put on hold 4-5 times for over 30 minutes total and couldn't resolve the mix-up from the info on the Part Code & Price different, It couldn't get verified.
So I decided to cancel the order, and I saw sent a confirmation appointment instead, I had to call back 2 times to get the cancellation verified.
This is the 2nd time I had a bad experience with you-all and this will be my last.
A very UN-satisfied customer
Easy checkout and after hours drop off process
The General Manager personally assisted me with all my moving and hauling needs. he provided directions and recommendations. His staff was excellent, more helpful than I have ever received dealing with Uhaul. If you can model this team tone all your teams. They repaired the lights on the trailer which I rented from Houston San Jacinto Street, who the manager who hooked up the trailer could care less. He obviously did not check them and gave no advice about hauling when asked and the fault was in the truck so he did not check that either. I guess Houston was having a bad day.
Hats off to Team Austin I praise them and praise them.
Thank you Ryan Polanco and team
I like uhaul company overall.
The location was ok and the service was just ok. The individual that took care of me over charged me and I asked twice with emphasis if the overage would be changed. He said it was not going to change for the amount and it did. And because I was able to show him my immediate charge in my account his response was, "oh sorry!"
The truck that I rented was hazardous. I wobbled A LOT on the road and I felt unsafe. It delivered my items and I returned it with more than enough gas.
My experience here was not like my first experience with this location.
I like that this location was managed mostly by women. If anyone knows how to pack and protect family valuables, it is a mother. And mother's pass this on to there daughters....
Crystal was a great help every single time I spoke to her on the phone or in person. Excellent customer service skills delivered by her!
Check in was quick and staff very nice
Especially appreciated the wonderful staff! I like the area where you can leave/take items in good condition.
I had a mixed experience with UHUAL recently. I'd only use them again out of convenience. I had a good exchange with the person who made my reservation - I believe that his name was Cameron. Prior to speaking with him, I was left on hold for FIFTEEN minutes by the woman who answered the phone - I decided to hang up and call back. The woman who was working the counter when I went to pick up my order yesterday was perhaps one on the most unfriendly persons that I've encountered in some time. After returning my rental, I was charged TWICE. Thankfully the person who I spoke to this morning seemed to be able to resolve the problem quickly. Really disappointing.
Return my money very quickly
One of the best uHaul locations I've visited over the years. Everyone is friendly, helpful and efficient. I always have a great experience!
The nice lady in front was unusually helpful to me.
I have used this site for the past year and have always felt safe and it is almost always clean the bathroom is not especially late weekends at closing time
I was glad i was in the climate control area, as i stayed longer than i expected.
I have been unendingly disappointed with u-haul and the ubox. Your employees in CA, TX and through the 800 number are utterly uncompeteent. I will NEVER use uhaul for any reason ever again.
I felt comfortable with the security of the space, cleanliness and cooperative staff. frequency of rent hikes were excessive....DA
My reservations for a truck and storage unit were terrible. The unit was assigned in a location other than what I had chosen without telling me Nor was the price for the unit honored.
good training on customer service while employees are under high demand servicing customers.
one of the lockers that I was rented had a lock on it and we had to switch.
no justification for a price increase.
Great service, guys! Thank you so much!
Customer Service is always great. Rates are high.
The price was decent and the staff was nice. The loading dock is a major plus!
Even with several people in line everyone was helpful and friendly
Very happy with all services!
Convenient, efficient accurate. Thanks!
great customer service was provided!
Your facility is great. However the girls you have accepting payments are horrible at customer service skills.
Ubox was not available for pickup at my desired time. Nor did they have my reservation for unloading my ubox on the correct day either. Numerous problems, Will not be using either again.
My swipe card never worked. I think that should be better taken care of. Also I had to call a few times to ask questions and was hung up on once. Other than that, I never had a problem with the staff.
I had problems with card code access for my exterior-entrance unit. This presented a problem when I wanted to access the unit early on a Sunday and before work but no one was on site to help.
I rented a 15-foot u-haul for a one-way move and am very happy with all aspects of the service, particularly the option to extend rental on a per-day basis and complimentary 1-month free storage.
Great facility, access hours, safe n clean... just too expensive but understandably competative for the area. Thanks for the space!
One complaint: we happened to find out Sunday 7/26 it arrived Friday 7/24. I wasn’t contacted by anyone when it got here.
Great staff and facility.
The line was a bit long causing a wait. However the staff was very efficient and thoroughly explained options to help me make the best choice. The service was excellent.
The person I spoke to was very nice.
call center called to confirm and DID NOT close my account it was locked-no access to my reservation. young lady at your location went through extreme efforts to get us taken care of.
Counter personnel very helpful, friendly, and professional. Truck and u-box both as promised. The paperwork took a long time because the automation system appears to be very poorly designed.
The incredibly loud alarm went off every time I accessed my storage unit. I was able to sign in with my code but the alarm would go off anyhow. It was frustrating. The staff was very friendly.
In the beginning my experience was great. Lately, the placed looks dirty, the door card reader barely works and the only elevator was constantly out. In the end I`m frustrated and happy to leave
Overcharged and/or lied to
Daniel Christina are amazing!!
Elevator broken half the time. Clean faciliry but not secure - vagrants coming in and out and alarms going off and no one checking on them. Friendly staff but not helpful.
Crystal rudely...She was the most incapable unprofessional stupid worker. I waited for the manager he found my reservation
He was very unprofessional. Plus the lock for my storage was never taken off after hours and it took the general manager an hour and half to come and take the lock off. I`m very disappointed.
I Was very impressive with the all around conduct and accessibility of the employees
The elevator door was broken. When you push a floor button, the door would close and then immediately open again. Thank you.
I had one bad experience with a clerk. She was abrupt, rude and acted as though I was inconveniencing her. All of the employees were talking behind the desk and not paying attention to customers.
I already have recommended this facility to other UT parents. We are always treated so well! THANK YOU!
Staff is very friendly and informative.
the employee who was helping my dad and I. Not only did he seem high, but he forgot to offer us a pad lock, and many other things needed for my storage unit.
Fix your elevator!!! It`s operation is unexceptable, especially when you are paying movers $95 an hour!
Staff were most accommodating with this unit and the situation we experienced. Special thanks to Ryan for his cooperation and consideration.
Sylvia Jackson and family of Melanie Toney.
One man on the staff was EXTREMELY rude when I asked him a question because I didn`t understand. Horrible customer service.
Did not like than annual price increases
Elevator button needs to be depressed until the car starts moving -a little finicky but you get the hang of it.
The units are well maintained and clean.
The staff is always helpful and great.
We have rented here 2 times for temp rental.
Facility was fine but door was too small to fit a 9 foot couch inside. Took all we could to get the couch inside storage room.
I wish I would have asked for her name, but she had a couple of piercings below her right eye. She was very polite, welcoming, and informative. Thank you!
The employee that helped us was fantastic! I`ve always loved you guys and you never cease to excel in what you do.
The facility was in excellent condition.
I had storage space less than a month, but they would not prorate the amount I paid for the space. That is not good service in my opinion.
Great place but the elevators were a bit inconsistent, there was much button pushing :
Elevator was out but office people were friendly and helpful and elevator got fixed while there.
Very nice customer service by Ryan Polanco.
I was grateful that the nice Lady that helped us met are needs for our movers so that they wouldn`t charge extra she put us in a good location.
Manager had me waiting in the lobby and never came our to speak with me.
Great location, experience, supplies, advice and personnel. I want one !
From the beginning, my relationship with Jesse was great. He even helped me move stuff on more than one occasion. Not a disparaging word for this fine place.
Everything was fast .professional and the storage clean.
I used the long distance service Austin Brownsville. I was provided a defective Uhaul. Steering wheel unstable=dangerous on the road. Will never use this location again!
I was not told that I had to check in, alarm kept going off but no one came to check on it so makes me worried if an actual break in were attempted, would anyone actually go investigate?
The lady at the desk was extremely helpful and friendly.
They were friendly and helpful. That lady did explained everything details specific about this policy . I understand no problem.
There was no scanarea for my card didn`t require me to enter our pin number
There was individual by the name Jesse that was very nice and helpful
There was individual by the name Jesse that was very nice and helpful
Knowledgeable and professional above and beyond. They helped me and my daughter reserve a truck and vacant our storage unit 2325.This location is always so helpful. L.Mack
Knowledgeable and professional above and beyond. They helped me and my daughter reserve a truck and vacant our storage unit 2325.This location is always so helpful. L.Mack
Nice, clean and easy to access
service was slow even though it wasnt busy. I c oulfnt deactive my alarm on unit and I had to stop what I was doing since my card wasnt activated and had to go back to office to for this.
clean. secure. friendly staff.
The staff was super helpful and genuinely in a great mood. Definitely would recommend this place!
4 different people helped with all my needs from uncoupling a car trailer, returning a truck, setting up storage, and crediting a returned item. Thanks!
Reserved unit not available.
- But the reservation keeps the unit free. That`s why you have the reservation.
- I know what a reservation is.
- I don`t think you do.
Security problem when no fence between outdoor drive-up stalls and forest housing homeless `commune.` Always wondering when one of them would get drunk and have pair of lock clippers...
The U-Haul storage facility on Ben White in Austin was a great experience, safe, clean, and easy to use with a friendly and helpful staff.
Great facility. Great employees.
the door on one box did not close properly and caused much difficulty when trying to access my belongings inside.
I toldthe guy I wanted all hour access and he said OK but never gave it to me
I use many storage units yearly. This facility has an outstanding super helpful staff. I vote them one of the best businesses ever! Great job manager Jesse! Best U-Haul 2014!
The staff was very accommodating. Thanks for a very positive U-Haul experience.
easy. convenient. friendly staff.
The facility is well maintained however very frustrated w/ repeated rent increases. We found a larger storage unit w/ more convenient access hours significantly lower rent.
The month after I rented the storage for 3 months, the rate was raised. I felt cheated since that was not revealed at rental time... seemed fishy like it was targeted at college students.
Until the very end When a person in Black Uniform unhooked the trailer from my car I did not like his attitude he just left the light cord hanging instead of placing it into the trunk of car
The staff was very helpful.
Staff was very friendly and helpful. 2 times I asked 24 hr before for box to be out by certain time and both times it never was ready
The Uhaul facility was very well maintained. The staff was always helpful. The location was also convenient to our daughters college. We will definitely use the facility again.
We appreciated the level of service from the employees at this location.
The staff was very professional and helpful. Thank you for your services.
Always so clean in the building
Very good all around experience.
Everything ok with exception of some staff that was not very helpful, and did not pay attention to what I was saying. front desk surely needs improvement.
Ben White location was poorly managed. We waited 3 hours. Line of people out the door, none were helped for over an hour.
Thanks for making this experience easy!
The storage facility had many unlisted fees. Needing to use my own circular lock, not listing that unit was not climate controlled, no elevator to second floor, insurance required. Will not recommend.
Never using Uhaul again. 1 my storage unit was reserved wrong 2 my phone number was entered wrong 3 when I went to go pick up my truck...it wasn`t there.
The unit I was assigned was damaged and I notified the employee who helped me. Additionally, the parking situation is horrible and needs to be looked at. Very dangerous. There is no where to park.
CALL ME 200 CHARACTERS IS NOT ENOUGH 512809-5178
I was happy with the person who checked me in but then I got a call later that they had given me a unit that had already been rented. Eventually they admitted they were mistaken but did not apologize.
The card could not getting access. I dislike the price went up. I just had two times increase the price. I just decide took out of my stuff things. Thanks
Clean, well priced but needed to move due location and consolidation.
You should create a one-time payment option on your web site rather than being forced to commit to a monthly auto draft.
My daughter has used these facilities for 3 years while a college student. Her experiences have been very good. The staff has been very helpful whenever I called from MD.
Yelp reviews were very low and concerning. James was very professional
While some of your staff were very friendly, some were not. I visited the site several times, rented three times and was going to rent to help some friends. we are going some place else.
My order was not ready, girl at the counter was not at all helpful, every person I dealt with at uhaul had problems with their computers.
Staff was always very helpful and accommodating. Very positive experience all around.
Communication and computer issues. Was not confident that I`d ever see my stuff again. I did.
Great experience. Thanks and best wishes.
I had the worst experience with Uhaul and their staff. I will be writing specific yelp Reviews about how awful this move has been.
The staff member that helped me was very pleasant and friendly. Understood my needs and was a very good listener and communicated with me quite well.
The staff was very friendly. They took time to show
us different units and answered all our questions.
My boxes were shipped from Austin, TX on April 1 - supposed to be going to Illinois. Today is April 23 and I still don`t have them. No one seems to know where they are.
Never. I hated my experience with U-Haul. The Austin location was fine, but the runaround I got from SF and the headquarters was shitty.
Ubox not locked upon arrival. Latch broken. Box not strapped.
Professional and on time delivery.
Many attempts to schedule pick-up. Calls not returned. Charged each month. Refund requested.
I suggest fixing the card reader - one has to swipe it 5 or 6 times in order to get in
The staff were very unfriendly, the U-box was left outside, because some things were wet and also, the price that I was charged was not what was advertised. Will not use U-haul for storage.
No move in specials or discounts, not even for veterans. The staff is pretty rude, or holds an attitude like they are better than you.
Was dissapointed with the attitude of the staff at the Ben White location. Desk staff is not friendly and seemed annoyed they also do not care about customers.
This storage facility was very good as far as storage facilities go.
Everyone was very friendly thank you
I was greeted, helped, and showed my new storage unit. My rep was very courteous and professional.
Everything was great. Smooth transition from getting the storage unit to returning the trailer.
The lady assisting me was rude. The location of the unit is awful and was forced to buy one of their locks. I was put into a unit with rat control and tape keeping the walls together!
Angel was excellent setting up my account and patiently answering all my questions.
Since my previous review manager Jesse Sedillo has taken care of my issue and credited my account. I will be using this facility again in the future.
Fiona Mason was great, super sweet and so helpful!
Manager Jesse is very hard to reach. Would not call me back and had his nice staff tell me: No pro-rating or future discounts $ was autodrafted 2 days before moving out of unit
We had a very positive experience loading the U-box. We hope to have the same result when we pick it up in a few weeks in a different state.
Manager was especially helpful and courteous. Great value compared to other storage units in the area.
courteous and helpful staff
Pulled the box quickly for me. ox in good condition
I appreciate the access to carts...
Uhaul on Ben White is awesome.
Great service. Thanks for the roller carts.
The attendants were knowledgeable with the Facility`s hours of operation.The young man who assisted me when returning the rented truck was kind enough to return a jacket that was left in the truck.
Ben White location was good. Garden St. Titusville FL received my U-box AA3535C did not call or document and allowed my box to go to Cocoa FL. Researched myself to know all that. Not good.
Knowable staff and very helpful.
I was so impressed with your facility. My salesperson, Fiona Casey, was so efficient, polite, and helpful that renting a van was easy and free of stress.
Box was damaged beyond repair by Uhaul. I was charged $300 more than quoted price.
Had to move to another storage unit that was priced lower with insurance but slightly larger.
Staff was friendly and very helpful.
I have no complaint`s at all, in fact I would recommend u-haul to all my friends family!
Very impressed. Thanks for everything
Good. Directions to access not clear.
Once I learned how to do everything. It all went smoothly.
I paid for extended hours The employee gave me a pin, she was very distrated not paying attention the pin was wrong, I had to wait hours until another customer came. Worst customer service ever!
Great management! Thank you!
Fiona was exceptionally friendly and helpful--a great customer service professional.
Jesse was very helpful and. Stayed
Late to help us finish our storage unit rental
This staff was quick to help and there was a friendly member who was just learning. However, the trainer was unfriendly in tone.
The cleaning lady was very helpful and efficient
Thank you all for making these 3 months of living between places a little easier. Blessings to the whole staff.
Capable, helpful, efficient, polite staff - thanks for all your help
For a storage facility, I am pretty impressed. The entire place was very clean well lit.Perfect storage facility with convenient hours for access.Great location too.
Staff was very helpful and friendly.
Box arrived before promised time, staff had everything ready when we arrived for pickup. Managers at both locations called to update on status. A great experience.
Some of the staff were good, some were just miserable. Also, your policy on trash is ridiculous. For the amount we pay, the least you can do is allow us to use the dumpster.
THANK YOU to Steve Lyski at the Kingston location for all of his patience and support as I made this move. Really appreciate his work and attention on this.
Knowledgeable and very friendly employees. Alarm kept going off while we were unloading. It was turned off within a few seconds all but one time, it went on for at least ten minutes. It was very loud.
Occasional burnt out bulbs but the main problem is your security system. if I had a bad heart I would have had a heart attack when the alarm goes off. it happened everytime I was there.
I won`t ever use this service again because the website makes it look like it will be so easy and one click service but in reality it`s way more trouble than it`s worth.
The facility was great, but our unit was not registered in the database so an alarm went off each time we opened it. A minor aggravation but still...
Terrible service at this facility! Disorganized, unfriendly. NOT HELPFUL! They couldn`t keep track of their own equipment. Girl scheduling was rude and unhelpful.
Good value although the system to unload seemed cumbersome and the staff seemed a little attitude like when I would come to unload.
Facility Manager Jesse was quite professsional and helpful, please commend him.
phoned office to gt a unit. gave cc, got a unit number. got there, said no charges , new unit . now fear of double charges. staff member rude, indifferent
Delivered w/o rain shields and rained on as soon as dropped off. Locks on two of the boxes damaged and fell off without using a key. Forklift left grease and skid marks on our driveway.
Most unprofessional and rude manager I`ve met.
closing at seven during the week was a little inconvenient.
closing at seven during the week was a little inconvenient.
Poor,never renting from here again. rude, uncooperative staff
Clean, convenient, carts and helpful assistance. Next time I need storage I will use same facility.
Poor customer care and coordination btwn call center/local branches. Still awaiting my written/signed $120 refund from manager.
We reserved the box and a truck to take to our house for 7:30 am. By 10am, they couldn`t find the box.
It`s was generally a good experience.
While the facility was excellent, the rates were high and they did not pro-rate when I moved out on the 7th and I had to pay for all month. Too Expensive.
Second time around, was much better than the first.
Did not have a storage unit ready as promised. BAD EXPERIANCE!! NO LIGHTS IN STORAGE UNIT!!
horrible experience will never use again too much to fit in this box!!
Selecting a storage unit was easy and there was no hassle ever in accessing it.
This was a terrible experience.
My box got shipped 50 miles from where I was told it could be shipped and a week later than when I was told.tried to charge me 250 to correct their mistake. eventually taken care of. not impressed
I gave 24 hours notice arrived on time and had to wait 35 mins while they got my ubox. It was the wrong one I pointed this out to them. It took another 40 mins while they found the right one.
We had a very good experience with your U-Haul facility on Ben White and we will be using your facility again in the future.
I was moving at night, so the closing time of 10 pm was a difficulty.
At times the staff was very friendly and helpful, at other times not.
Staff was helpful and nice. Facility was in pristine condition.
Everything about my storage experience was awesome! the staff were all friendly and helpful and the fees etc were so reasonable! I loved doing business with this facility.
GM @ TX site is awesome. My box was lost misshipped. TX GM helped me find it and get it to me. I will do storage at this site soon. not sure about using ubox again
I came in on a couple of occasions and each time the customer service rep was very helpful, especially in 1 case when they could have passed me off to another line that I was not aware of.
Need more supporting staff.
There was a problem about renting the truck but it was handled every professional thank you for a great move.
Fiona is cool. She knew everything.
Ill be back next time I need a storage unit.
The women in the Austin, Ben White Dr location were rude, could care less, and do not belong serving the public. On their attitude and service, I would not use U-haul in the future
My Ubox was delayed a week and i was overcharged 150$. Entire experience was a nightmare
Appreciated the good customer service.
Excellent experience with a quality facility
The only problem I had was they were having issues with their electronic system and it never worked for me while I was there so, I don`t know if my codes work now when i return.
All information and reservation was incorrect, was lied to about 1 month free storage special, staff seemed apathetic. Will be sure not to use services again.
The staff all employees were very clear about when rents were due as well as being efficient. All in all it was a very pleasant experience.
The staff was really nice and generous.
I was almost late to the storage but he was nice enough to let me in.
It was a great experience and also it is cheaper than any other places that I know of.
very helpful staff, nice facility
Our service rep was very helpful and efficient. The truck was clean and ready to use. The facility was well run and well supplied. Thank you.
Lady that took care of us was very courteous and attentive.
The only thing I say is that the storage room was too far from the elevator and there needed to be another elevator on the other side of the building.
The folks at this UHaul, especially the manager, are just great!
Miscommunication at first was completely resolved by the manager Jesse. He made sure the box was delivered promptly.
Would like to have 24 hour or at least something a bit later duri