Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a wonderful and excellent experience, ty. See you again soon!
Cindy W.
Rating:
5.0
Easy. Everyone was so nice.
shari A.
Rating:
5.0
Customer did not leave a comment.
Charles D.
Rating:
5.0
The two wheel dolly strap didn't work
Wilford R.
Rating:
5.0
Customer did not leave a comment.
laine H.
Rating:
5.0
Customer did not leave a comment.
BRIAN S.
Rating:
5.0
Customer did not leave a comment.
John P.
|
First Impressions
Rating:
3.0
This Uhaul location is a scam. They show pictures of the front, back, and top of the vehicle but not the side of the truck. I agreed the pictures matched the truck but there was no pictures of the side and they charged me 350 for a mark on the side of the vehicle that was already there. Highly do not recommend!
DUSTIN P.
Rating:
5.0
Customer did not leave a comment.
Lemuel B.
Rating:
4.0
Customer did not leave a comment.
laurel M.
Rating:
4.0
Make sure gas needle is accurate on paper work...I was also told a $30 credit was supposed to be offered if gas less than a quarter tank
Wonda B.
Rating:
5.0
My reservation pickup location was changed without even asking me. When I showed up at the new location I was told that I was early (1 hour) and they couldn't promise that my trailer would arrive by the appointment time. Then I was told that I could call around to see if I could find another. Awful location. They did help after I asked. So, I ended up returning to the Broad street location. Great service. Great people.
Jerry C.
Rating:
5.0
The lady that helped me was super helpful, very quick and ready to get me on the road.
Merchant id:4445013276097
randy M.
Rating:
5.0
Customer did not leave a comment.
Carman B.
Rating:
5.0
very good service
John R.
Rating:
5.0
Great customer service
RUBY H.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Matthew H.
Rating:
5.0
Everyone was very good employees
Jeff W.
Rating:
4.0
I love how the staff here met all of my needs. Kaylee and Felicia are super professional and helpful. Got what I needed and didn't run into any issues. Thanks so much !
franisha W.
Rating:
5.0
Customer did not leave a comment.
Mark W.
Rating:
5.0
Customer did not leave a comment.
Timothy K.
Rating:
5.0
Customer did not leave a comment.
Roberta H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anne A.
Rating:
3.0
In the past we have used Uhaul and got our deposit back the same day as when we turned the truck in. This time, we still haven't gotten our deposit back. We turned the truck in yesterday. Times are tough, having to wait 3-7 days on money that was easily taken from us, is ridiculous. You guys should work on that.
hope B.
Rating:
5.0
I always have the same rep tall dark skin he is always helpful kind and so polite I love working with him
Lena P.
Rating:
5.0
Customer did not leave a comment.
ken R.
Rating:
5.0
Customer did not leave a comment.
Debra B.
Rating:
5.0
Customer did not leave a comment.
TONIQUA F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONIQUA F.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David C.
Rating:
5.0
Great job!
Robert W.
Rating:
5.0
Customer did not leave a comment.
Michael M.
Rating:
3.0
Cramped parking otherwise great job!
Lance G.
Rating:
5.0
The manager Miss Felicia always shows great customer service and courtesy.
Robert W.
Rating:
4.0
I don't understand why it would cost 2 times as much for me to drop at an out of town location than it does for me to bring it back to my beginning.
Robert G.
Rating:
5.0
I had no problems with the broad st. location at all but the Gordon hwy location is not a good one.. what they could approve on is checking lock boxes to make sure keys are were they should be before the location closes ,for the 24 hour mobile pick ups. Also Uhaul should not cancel a reservation until the end of the day especially if they were having system issues.
Lexus F.
Rating:
4.0
Customer did not leave a comment.
Ahmadjah C.
Rating:
4.0
Customer did not leave a comment.
Scott E.
Rating:
4.0
Customer did not leave a comment.
Jodi H.
Rating:
4.0
Customer did not leave a comment.
Jalysa T.
Rating:
4.0
Friendly and courteous.Tne cashier made sure that we understood the process. I'm
Linda J F.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jodi H.
Rating:
5.0
Never have a problem with them great service
Sebrena M.
Rating:
5.0
I want to mention Antonio. Awesome employee!! There was an issue with the key being locked in the truck which makes me want to say about leaving the key in the vehicle instead of taking it to the counter. This policy should be changed!!!
Myles H.
Rating:
2.0
They didn't have the trailer I reserved. They made me go to another location to get the trailer. I also rented a truck but they wouldn't move that reservation. So I had to rent truck from here then rent trailer at other location. Then they made me return them to both locations. I asked if I can just return to one location to same me time and me paying extra mileage to get to and from other locations and they rudely said NO.
Jason G.
Rating:
5.0
Customer did not leave a comment.
Kathryn L.
Rating:
5.0
Customer did not leave a comment.
Chester T.
Rating:
4.0
Attendant wasnt very knowledgeable on previous inspection of equipment turned in and didn't know how to check and see previous damage on equipment
timothy G.
Rating:
5.0
Customer did not leave a comment.
james R.
Rating:
2.0
Units you can only access via LADDER shouldn't ever be a thing, and it certainly doesn't mention it in the app when you're booking. Also, the manager essentially revoked a promo code the app prompted me with for a free month of storage, costing me around $80. The manager is also constantly (I mean, constantly. While I was ON THE LINE, as well as while I was physically near here while she was showing me to the unit) on the phone with who I assume to be her significant other. Really really annoying and unprofessional.
Hannah F.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Carl W.
Rating:
5.0
Awesome customer service!!!!!
Chadrick W.
Rating:
2.0
They advertise 24/7 drop-off but a rental key drop-box could not be found. I had to wait an additional 30 minutes until the store opened to leave the keys with an employee, and that made me late for an important service for family.
Brooke M.
Rating:
4.0
Customer did not leave a comment.
AISHA F.
|
Overall Experience
Rating:
4.0
Didn't have a dolly that I requested when I got there.
Thomas K.
Rating:
5.0
Very good customer service! And clean no rats chewing through my belongings!
deidre c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAMIR' B.
|
First Impressions
Rating:
4.0
I was charged $20.00 extra to load my car onto the tow dolly. I agreed only because I have no experience with the entire process and I trusted that the persons that do this on a daily basis are competent. However, this was not the case. I had a gut feeling that something was wrong. I did a walk around safety check, I was in shock when I saw the passenger side wheel straps were totally UNDER THE WHEEL!!! I did a quick search of the area and found a U-Haul dealership. The technician was also in shock when he saw the location of the straps and he couldn't believe that I was charged EXTRA for loading the car on the tow dolly. I am aware that I should have checked the vehicle before I left the original U-Haul dealer in Augusta Georgia. I just trusted that it was done correctly since I was charged additionally for the loading process.
PETER F.
Rating:
4.0
Have ppl available like Tempest to answer lines when returning truck doing all correctky but your system still NOT working correctly.
Della A.
Rating:
5.0
Customer did not leave a comment.
Rolando B.
Rating:
5.0
Customer did not leave a comment.
Joseph B.
Rating:
5.0
Customer did not leave a comment.
Satish K.
Rating:
5.0
Very low in fuel
Sekou P.
Rating:
4.0
Customer did not leave a comment.
daniel J.
Rating:
5.0
The truck I was rented had a cracked windshield and the oil pressure was so high that at some point I could smell oil burning in the truck.
I opted out of rental insurance - I felt like I was given a truck that had problems on the hope that if it broke down or had issues, I would have to pay for it.
Gave me a potential lemon that could have costed me dearly
David H.
Rating:
5.0
Customer did not leave a comment.
Ruth B.
Rating:
5.0
Customer did not leave a comment.
Kareen W.
Rating:
5.0
Customer did not leave a comment.
Courtney S.
Rating:
5.0
Customer did not leave a comment.
Curtis B.
Rating:
5.0
Excellent
Kenneth P.
Rating:
5.0
Friendly service
Jeanie G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph H.
Rating:
4.0
Customer did not leave a comment.
James N.
Rating:
4.0
Customer did not leave a comment.
ebony P.
Rating:
4.0
Customer did not leave a comment.
Eva T.
Rating:
4.0
The customer service rep that helped me was quite professional and kind-hearted. And I appreciate it the kindness that he showed me.
Carolyn G.
Rating:
5.0
Customer did not leave a comment.
Mark K.
Rating:
5.0
Customer did not leave a comment.
Gilbert H.
Rating:
5.0
Felicia and staff were amazing at this location on Broad st. They went above and beyond for our move! Thanks again you were a blessing
Stacy P.
Rating:
5.0
I forgot to get the lady name but she was awesome
Lamar R.
Rating:
5.0
This location is managed well in a very professional manner. The employees were very efficient and the turn in process only took me a few seconds. Great ambassadors for UHaul!
Mark A.
Rating:
5.0
Customer did not leave a comment.
Yonathan J.
Rating:
5.0
Check in agent was awesome
Stephen M.
Rating:
5.0
Customer did not leave a comment.
Jessica C.
|
First Impressions
Rating:
5.0
I was given three different rates , for mileage per mile. 18 cent, 49 cents, and then one was charged 99 cents per mile . Although, the occurrences were in negotiable . I am thankful for the convenience of renting , from uhaul.
Thanks a lot , Barnes
adriniadora B.
Rating:
4.0
Include dolley on trucks.
Sandra H.
Rating:
3.0
I went inside to check in & they sent me back outside “to find an associate to help me.†After I went looking & found someone they told me they would be with me shortly & then asked me for the number on the trailer. After looking at several emails we found it.
Cathy G.
Rating:
5.0
Customer did not leave a comment.
jillian A.
Rating:
5.0
Customer did not leave a comment.
Michael J.
Rating:
5.0
Customer did not leave a comment.
Deborah J.
Rating:
5.0
Not sure how you could improve. My experience was 5 stars.
Jeff S.
Rating:
2.0
My furniture was destroyed in the storage unit from mildew. I’ve been renting for over 4 months and the store manager has always gave me poor attitude with little assistance. The other staff however are nice but everytime I come in there is someone new which is not surprising.
ELISHA W.
|
First Impressions
Rating:
5.0
The process was super straightforward and the personnel were nice!
Laura S.
Rating:
4.0
The staff is topnotch !! Very friendly and helpful. Parking lot is a bit tight. Overall, great location that always has. the equipment I need.
Charles K.
Rating:
5.0
You all went above and beyond and legitimately provided excellent customer service. To be frank, it actually caught me off guard because I either never meet U-Haul people or they're very short or our interactions are nonexistent. Like I said I typically never pay attention to these kinds of surveys but I genuinely appreciated yall helping me out today and yesterday.
Would recommend 10/10
Jay F.
Rating:
5.0
Great staff… very clean and efficient
William B.
Rating:
5.0
I wanted a refund because I didn't use the truck for moving at all really and I don't know why they charged me extra for phone number 706-261-840
James D.
Rating:
5.0
Customer did not leave a comment.
Wilburn B.
Rating:
1.0
The manager was very rude and unprofessional
Jermaine J.
|
Overall Experience
Rating:
5.0
Felica, and her staff is the best in Augusta. They are always friendly as well as helpful, and professional. The facilities are well maintained and clean. I will definitely recommend this establishment for family members and friends. Top notch customer services.
SHIRLEY B.
|
Overall Experience
Rating:
3.0
The staff was helpful
Bernard H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William C.
Rating:
5.0
Helpful, caring, and friendly staff.
Midonne S.
|
Online Move In
Rating:
5.0
I felt safe with my property stored in uhaul.
Tommy B.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Crystal T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Philip D.
Rating:
5.0
Customer did not leave a comment.
Josie J.
Rating:
5.0
I originally had reservation for truck at Nick's Storage in North Augusta. When I showed to pick up the truck, I was informed the truck was out of service and I should call 1 800 U Haul. The representative at Nick's was very unfriendly and extremely unhelpful. U Haul should notify a customer who has a reservation of any problems with the rental truck as early as possible, not wait until the customer shows to pick up the truck. I am very thankful that the Broad St U Haul
had a truck available. The added distance to Broad St added to my mileage and fuel costs, as well as required me to pay my hired moving help additional money. Big thumbs down to Nicks Storage in North Augusta SC. Big thumbs up to U Haul Moving and Storage at Broad St, Augusta GA.
Charles K.
Rating:
5.0
Wonderful customer service
LISA T.
Rating:
4.0
Overall, my experience was great. The only issue is that for some reason my equipment was not checked in when I returned it. Phone calls were made the next day to me, and my emergency contacts letting everyone know that the equipment was overdue and needed to be returned. I had to call customer service to help get it resolved. I'm still not certain that the checkout process was completed accurately. I never received a final receipt with all of the final charges.
Jennifer V.
Rating:
5.0
Excellent customer service by all Associates
Robin G.
Rating:
4.0
Great service! Quick and efficient. Helped me report the multiple issues with the truck since the live chat was not helpful at all! Overall, great customer service at the pick up and drop off location. The truck sucked though.
Sasha W.
Rating:
4.0
I like the professionalism each time I visited the site,
That was satisfying to me, this facility was was very good place place for storage.
KAY S.
|
Overall Experience
Rating:
4.0
The indoor storage rented inside a air conditioned structure had a very unclean smell / odor.
DANIEL J.
|
First Impressions
Rating:
5.0
Staff is extremely friendly and helpful
John S.
|
Overall Experience
Rating:
5.0
Always helpful and friendly!!
frank l.
|
Overall Experience
Rating:
3.0
The space I rented had too many roaches I would not recommend anyone to bring stuff there because of that
Dorene P.
|
Overall Experience
Rating:
3.0
The staff was great. Only issue I have is that they have roaches! No fault of the facility that people with roaches store there things there.
tawana m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia R.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LATASHA B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELISSA B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca M.
|
First Impressions
Rating:
4.0
The manager (Felicia) was especially helpful!! And Chris or Kris was also helpful. You’ve got a great staff at the Broad St location. It’s my go-to place for all things moving.
BRIAN M.
|
First Impressions
Rating:
4.0
Staff very informative and helpful
ANNIE S.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
venus b.
|
Overall Experience
Rating:
5.0
Ms. Tina, awesome job and also the tall guy who assisted me with closing out my storage 8/6 at 10am, they both do great ensure costumers are welcomed .
Brittney D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRITTNEY W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LEAH S.
|
First Impressions
Rating:
5.0
Always helpful
BRENDA F.
|
First Impressions
Rating:
5.0
Thanks
gary f.
|
Overall Experience
Rating:
5.0
Other than the debris from roof being restored all in my unit, nothing was damaged cause of it. Over all my experience was good. No problems.
david h.
|
Overall Experience
Rating:
5.0
Excellent employees and customer service. Only feedback is low ceilings in storage units with poor lighting. The sensors don't always work for lights to come on and you need a cell phone flashlight to see. Very accommodating. Extremely helpful staff.
Tomi L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dassani E.
|
First Impressions
Rating:
5.0
I love working with this location! The staff is always so kind, helpful and informative.
Kim C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carl h.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha D.
|
Overall Experience
Rating:
5.0
Service is always great here!!
MICHAEL S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TYVEE J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terri J.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Terri J.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Latavia N.
|
First Impressions
Rating:
4.0
It took awhile to be able to actually speak with someone in the office as the phone kept rolling over to the national line when I called, but once I finally reached someone, it was worth the wait. Felicia, the Asst Mgr was amazing!!!
Tia C.
|
First Impressions
Rating:
5.0
I appreciate Mr wade
Stefan J.
|
Overall Experience
Rating:
5.0
Great staff to work with, very friendly and nice..Mr. Wade and staff went the extra mile...thank you
Eula K.
|
Overall Experience
Rating:
3.0
There is no light in my storage area. So, it’s pitch black unless you have a flashlight. There is construction form damage, which is understandable, but materials are left sitting unattended, which could cause a potential hazard.
Overall, the facility is secure and decent.
Larry M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRY B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shonta H.
|
Overall Experience
Rating:
5.0
Mgr Wade was very helpful and professional and made sure I was completely satisfied..he's a keeper
Eula K.
|
First Impressions
Rating:
5.0
Wade and Christy is the best
Lavaciette W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KESHA B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel H.
|
First Impressions
Rating:
2.0
Thanks u for your help thanks again
ANNIE L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia R.
|
Online Move In
Rating:
2.0
I reserved my unit more than a week in advance, yet when I showed up they didn’t have the size of unit that I requested available, so I was forced to rent another unit elsewhere.
Also, I would suggest sending out the payment reminder closer to the actual payment due date.
David S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Albert M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMAL W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas C.
|
Overall Experience
Rating:
4.0
Very nice facility. Engaging and helpful staff members.
My only concern was a bit of mildew on some of my items. Nothing was damaged beyond a little scrubbing with cleaner.
EDGAR C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mildred G.
|
Overall Experience
Rating:
5.0
Staff was super supportive and kind! I would recommend this facility without hesitation! I am very pleased with the services provided over the years of my use! This staff deserves an upgrade!
Melvin M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna R.
|
First Impressions
Rating:
5.0
Felicia was amazing! Best customer service I have ever received
Traci H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susie S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mildred G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marley l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles A.
|
Overall Experience
Rating:
5.0
Best I know of in the city.
RODERICK M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darian B.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tyleica S.
|
First Impressions
Rating:
5.0
Need to give more time to get in your store even as after 8:00 or 9:00
Maxine H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammarra Starr S.
|
Overall Experience
Rating:
5.0
Great service great customer service the clerk was a true professional real helpful
IVAN B.
|
Overall Experience
Rating:
5.0
Felecia Baum is amazing. Moving can be stressful. She eased so much of the stress. She deserves a raise. Oh and a big bonus!
Nicole C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BEVERLY B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adrien f.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tammarra Starr S.
|
First Impressions
Rating:
5.0
Employees are so freaking nice
Doris S.
|
Overall Experience
Rating:
5.0
Very friendly and accommodating staff.
Marvin C.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Erik S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CATHERINE C.
|
First Impressions
Rating:
2.0
Some of the manager you had did a poor job not all of them with some of them
christopher p.
|
Overall Experience
Rating:
5.0
Very helpful
SUSAN S.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Chandra M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adrien f.
|
First Impressions
Rating:
1.0
My storage was auctioned off and my husband passed away from covid so I felt really bad about the Uhaul experience I had in the pandemic not being financially able to keep up with my account and lost all the things that we worked and earned.
I’m grieving for the things that I tried to hold onto, but lost in your storage facility.
Hopefully I’ll get pass it one day.
Your General Manager thought I would be able to get it out, but it was and still is a pandemic in our country and it has affected everyone including me and my family as we lost or mother recently also and everything she had in another Uhaul facility as well under the same circumstances.
Janice Kelly-DANFORTH
Janice K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KANISHA W.
|
First Impressions
Rating:
3.0
The unit door was broken so I had to be moved to another unit. There was only one person who could help me and he was busy doing something else. I waited over 3o minutes. I came back later and an additional 30 minute wait ensued. Finally I got moved in. There was no lock in the unit as promised. The access code didn’t work so they had to let me in manually. When I came back with a second load the gentleman working the evening informed me that I had to input my access code in two places The access door worked fine after that. Everything is fine now. The check in was not smooth though.
Anthony R.
|
Online Move In
Rating:
1.0
I was told while booking the space that I would have a 23 x 10 x 10, or something like that. When I arrived at the facility that space at already been taken and now I’m in a super small unit and my stuff does not fit, I had to take half of the stuff back in the truck to my residence and I’m very dissatisfied.
KALEB D.
|
First Impressions
Rating:
5.0
The staff went over and beyond!! Rented a storgae that the csr thought would fit how ever I would need an additonal unit. The csr didn't have anything bigger so to accommodate my needs she gave the second one for free!! Fast respectful over and beyond.
Rebecca T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael C.
|
Overall Experience
Rating:
2.0
A lot of homeless people hanging around. If it rains water is a foot deep out front no drainage system overpriced.a lot of my stuff mildewed. Nobody ever answers phone there.
billy g.
|
Overall Experience
Rating:
5.0
the employees were so helpful, professional, and kind.
Hale C.
|
Overall Experience
Rating:
5.0
The only problems I have is no one ever answers the phone
Michelle C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele M.
|
Overall Experience
Rating:
5.0
all of the employees were so helpful and kind.
Hale C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANET G.
|
First Impressions
Rating:
5.0
Thank you. If I ever need these services again, I’ll definitely be back. :)
Christina R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dashae H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
faye e.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LENNON M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAREN H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laquanda J.
|
Overall Experience
Rating:
3.0
Thanks for the 5 years of use of your facility.
ERNEST I.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CIYEVA G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael C.
|
First Impressions
Rating:
4.0
THE CUSTOMER SERVICE WAS VERY GOOD, THE EMPLOYEES WAS
VERY HELPFUL
lelia s.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rachel M.
|
First Impressions
Rating:
5.0
Thank you..
lashawn C.
|
Overall Experience
Rating:
5.0
Awesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.
Lisette M.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
rocky w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tara g.
|
Overall Experience
Rating:
4.0
Staff was friendly and helpful
John S.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Katherine I.
|
Overall Experience
Rating:
5.0
Great place that I always use very professional
SEBRENA M.
|
Overall Experience
Rating:
5.0
Ms. Cheryl and her staff had really been nothing but caring, kind and understanding. Ms. Cheryl was always there when and if something was wrong. I appreciate her so much. Thanks Ms
Cheryl, Paula Lamar
PAULA L.
|
Overall Experience
Rating:
5.0
Welcoming staff, professional, and well maintained location
Roberto A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shonta H.
|
First Impressions
Rating:
3.0
My unit, 0143, had problems with the ceiling and the walls. Leak, damp, paint flaking everywhere. Ruined some of my things.
Stephen C.
|
Overall Experience
Rating:
5.0
Excellent facility. Sometimes number of staff to take care of customers not adequate
SAMUEL M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lyndia J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gloria h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dedrick G.
|
First Impressions
Rating:
5.0
Excellent customer service and very convenient location!!!
KIMBERLY G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDGAR C.
|
First Impressions
Rating:
3.0
The first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.
Nathan S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stephen C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geise R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHIRLEY B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jana S.
|
Overall Experience
Rating:
5.0
It was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!
Jana S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIA D.
|
First Impressions
Rating:
5.0
Helpful, and very friendly and made everything easy.
DEZA L.
|
Overall Experience
Rating:
4.0
The floor was shining and clean all the time. I had a great experience with your u haul company.
NATHANIEL H.
|
Overall Experience
Rating:
5.0
The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very
little wait time. The staff on Broad Street rocks. Thank you Uhaul.
Lila S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey T.
|
Overall Experience
Rating:
5.0
During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.
RICHARD K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
timekia m.
|
Overall Experience
Rating:
1.0
The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly
April C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tara b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC S.
|
Overall Experience
Rating:
3.0
Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..
April C.
|
First Impressions
Rating:
5.0
Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.
Brian A.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Warren R.
|
First Impressions
Rating:
5.0
Great people, kind and helpful and professional.
Jason D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jose h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael r.
|
Overall Experience
Rating:
5.0
Ladies were very helpful. Helped pull ramp out from truck.
Brian A.
|
First Impressions
Rating:
5.0
The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all
Ira B.
|
Overall Experience
Rating:
5.0
Everyone was always very helpful and friendly
anglea m.
|
Overall Experience
Rating:
3.0
The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs
DeShaun J.
|
Overall Experience
Rating:
2.0
There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.
Tyler F.
|
Overall Experience
Rating:
2.0
Uhaul need to make it a way if u rent a storage unit u get a free truck after move out
Monica H.
|
Overall Experience
Rating:
5.0
Excellent customer service and very clean
Ronnie Lee K.
|
First Impressions
Rating:
5.0
These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.
nancy h.
|
First Impressions
Rating:
3.0
Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me
Betty O.
|
Overall Experience
Rating:
5.0
Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.
LINDA D.
|
Overall Experience
Rating:
1.0
the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call
Kenneth F.
|
Overall Experience
Rating:
5.0
Nice and very helpful, caring staff.
lisa b.
|
Overall Experience
Rating:
5.0
Good customer service
Shamika S.
|
First Impressions
Rating:
5.0
Nice meat clean and the customer service was great
marty m.
|
First Impressions
Rating:
2.0
Needs to be cleaner and no one worked promptly
Rafael P.
|
Overall Experience
Rating:
5.0
I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.
RICHARD W.
|
First Impressions
Rating:
5.0
Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.
RICHARD W.
|
Overall Experience
Rating:
1.0
the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement.
needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it
Kenneth F.
|
First Impressions
Rating:
1.0
Several of our stored box's got wet. The staff offered no help or solutions.
We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.
George S.
|
Overall Experience
Rating:
5.0
The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!
denise a.
|
First Impressions
Rating:
5.0
Aaa
George S.
|
First Impressions
Rating:
4.0
None
Michael T.
|
First Impressions
Rating:
5.0
Very friendly staff.
Alvin T.
|
Overall Experience
Rating:
5.0
I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job
ALBERT B.
|
Overall Experience
Rating:
1.0
I would never recommend Uhaul to anyone and will never deal with Uhaul again.
tanner b.
|
Overall Experience
Rating:
4.0
The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.
Thomas C.
|
Overall Experience
Rating:
4.0
Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.
Solvanga S.
|
Overall Experience
Rating:
3.0
We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi
Carol R.
|
Overall Experience
Rating:
1.0
Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.
Damion P.
|
Overall Experience
Rating:
5.0
The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..
Anthony D.
|
First Impressions
Rating:
5.0
The people here were very nice and polite and timely.
Solvanga S.
|
First Impressions
Rating:
3.0
Too expensive
Suzanne B.
|
Overall Experience
Rating:
3.0
None
ALAN E.
|
First Impressions
Rating:
4.0
The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.
Matthew C.
|
Overall Experience
Rating:
5.0
Super crew, professional and very helpful.
kay l.
|
Overall Experience
Rating:
5.0
Great customer service.
kay l.
|
First Impressions
Rating:
5.0
They staff was awesome...
jose h.
|
First Impressions
Rating:
5.0
Best customer service, bar none, with friendly people
Joseph M.
|
Overall Experience
Rating:
5.0
From the moment I entered your store I was pleased. Thank you . I always felt safe.
Kathryn J.
|
Overall Experience
Rating:
4.0
Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.
DURWIN K.
|
Overall Experience
Rating:
4.0
Thanks 😊
william c.
|
First Impressions
Rating:
4.0
thanks
BETTY M.
|
Overall Experience
Rating:
5.0
All the associates were great.
Andreaka B.
|
Overall Experience
Rating:
5.0
This uhaul service was great
Andreaka B.
|
First Impressions
Rating:
5.0
great staff! many thanks!
laura m.
|
Overall Experience
Rating:
5.0
Ms. Taylor and others were great!
william k.
|
Overall Experience
Rating:
5.0
Ladies behind counter have been fantastic!
Very happy customer!!
david r.
|
First Impressions
Rating:
5.0
Ms. Taylor and staff were very, very helpful.
william k.
|
First Impressions
Rating:
4.0
Good service
brian c.
|
Overall Experience
Rating:
5.0
The staff is awesome
Holly S.
|
First Impressions
Rating:
5.0
Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service.
God Bless
Gerard Hoosier
gerard h.
|
Overall Experience
Rating:
3.0
It was ok, no problems
john m.
|
Overall Experience
Rating:
3.0
there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.
norman m.
|
Overall Experience
Rating:
5.0
Cheryl and her staff always give superb customer service!
Antenet S.
|
Overall Experience
Rating:
5.0
My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility
WHITNEY G.
|
Overall Experience
Rating:
5.0
Good service
Michael M.
|
Overall Experience
Rating:
5.0
It was close n clean n also well lit. No changes needed. Keep up good work n thanks.
melissa p.
|
Overall Experience
Rating:
1.0
I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.
Samantha M.
|
Reservation
Rating:
5.0
The sales associate knew his job. He made it a smooth move in transition.
Albert M.
|
Reservation
Rating:
3.0
This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.
Richard D.
|
Reservation
Rating:
5.0
Great service from truck to stotage. Manager was aersome.
Antenet S.
|
Reservation
Rating:
5.0
Great service - easy move-in
Location is always extremely busy but the staff is always courteous and nice to the customers.
Alicia C.
|
Reservation
Rating:
5.0
Kind staff and great services
catherine k.
|
Reservation
Rating:
4.0
Easy to access
Stephanie L.
|
Overall Experience
Rating:
2.0
U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit
kimberly m.
|
Overall Experience
Rating:
4.0
Good nice people
Kristen P.
|
Overall Experience
Rating:
5.0
Great Service!
Antenet S.
|
Overall Experience
Rating:
5.0
The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I
WILLIAM S.
|
Overall Experience
Rating:
4.0
There were unswept roaches in the bathroom and lots of food trash.