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Delroy X.Customer Reviews for U-Haul Moving & Storage at Bronx Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location always has problems whether it is system problems(site down) or trucks not available. Staff are very helpful and polite
NATALIE A G.It was a great experience! Thank you 😊
HENRY M.I can honestly say that the employees there are very respectful, helpful and courteous. I would definitely recommend this location. Keep up the good work!
LUIS C.Continue what you do 👍
Tiran N.Excellent service and team work, very helpful workers,
Julio S.Employees were perfect!
Virgen S.The person in the yard that you pick up the truck from is rude and nasty and needs to be dealt with . Show people some of the features the truck has like the tow button and the different safety chains on tow car trailers.
jimmie B.Sometimes the Wi-Fi connection is not the best!
GYASI S.The necessity for only using the mobile app to pick up equipment while in the rental office is very off putting to those who do not use apps of any kind on their phones. The process extended the time in the rental office to a very unnecessary amount of time.
ian I.Returning the equipment was a joke. A day After returning the i was given a call by a rep to ask me when i was returning the already returned truck. It would be of great value to hire competent employees
Candace J.call me917-498-5695
EDWARD S.nice service
Joseph D.Offer 9 Cargo Vans for one way pick ups. U Haul switched my order the day before my pick up snd I didn't need a 10 Cargo Van.
Denzel K.You guys should consider having chairs for customers to sit and wait or having seats for disabled people like myself. Could hardly walk or stand on my two feet. But overall I had a successful experience thank you so much.
nancy L.The Truck return was a bit of a mess. There was only one person checking trucks in while two others cleaned the trucks. The person that was checking people in also had a really bad attitude. He was quite rude to several customers, including myself. It really doesn't help retention when customers are treated that way.
Fitzgerald F.N/A
Henry D.Your need to keep all equipment up to date and make sure all truck and van working in good condition order.
Robert B.Why doesn't U-Haul refund money when you rent back with more fuel than saved?
Mohamed E.Todos bien 👍 gracias
BENJAMIN R.Very Bad customer service and the cashier are so RUDE.
EVELYN A.they need organization and more costumer service employee.
GLADYS M.Transmission with delay shifting and difficult taking gear out of park
Glenroy A.Very nice
Pedro C.Move time for less money
CAREY S.The service was great and excellent customer service at this location.
CLAYTON F.The worker there after I dropped off a truck put 99 miles, I drove only 19 miles!
Abdulaziz S.Staff needs to me more friendly this is the 3rd time I visit this location and staff always looks that they don't want to be there.
Jose F.Really rude staff
RICHARDL D.Todo muy bien gracias por el servicio
Gustavo G.Bring some people who work with you to load the stuff for customers and make it a fixed price because people from the street aren't trustworthy and the play around with prices
KHALEDAHMED MOHA E.The ladies at 2800 white plains working at 9am were diligent and taking care of a couple of customers at the same time... they showed diligence and teamwork to get the customers in and out with their rentals🙌🏽🙌🏽 The gentlemen handling the customers outside always works his tail off... I know because he has prepared my rentals for yrs at that location... appreciated that staff on sun 2 4 24
Iris P.Awesome Team
Kevin g. | Overall ExperienceI mean everything else was on point and no two ways about it. Love that location because the employees were all good and helpful and I love them for that and thanks for asking.
MICHAELKWAME N.Very happy with my experience at Uhaul!
Keith W.Great location all trucks or vans are always available! Best uhaul in the 5 boroughs!
VICTORIAMILAGROS R.Tell the client to return the equipment with the same amount of gas that it had in the beginning. I received the van with a 1/4 tank of gas, and I returned it with a full tank. I was told that I will not get reimbursed for filling up the tank. Bad business.
RODOLFO C.Inspect trucks. I was given a truck with a leak and all my stuff got damaged by the water puddles in the truck.
Valeria D.Thank you
Kevin g. | First ImpressionsI needed a U haul right away and every U haul I looked for on Sunday was closed except this one. Great customer service and very quick turn around. I was able to get a vehicle and bring it back in a couple of hours without any problems. I appreciate the staff at this location for making everything go so smoothly.
Jose D.Bien
Eduardo A.Not specific to this location itself but when creating the reservation I was given to option to choose a place close to the apartment. The day before when confirming the reservation they sent me to go to the 2453 Westchester Ave, Bronx instead. I got to the location that morning only to be called again to have me go to a completely different location. That part was not alright with me and it required me to take several Uber rides chasing a truck that should have been where I placed the reservation. I booked it in advance for a reason.
Felix R.The manager and workers at the 2800 white plains road are horrible and disrespectful this is the worst uhaul location I been to in my life they are scammed watch your card and info there I wouldn't recommend . This place to my enemy. I am going to have my lawyer reach out to the manager she is horrible and disrespectful.
Mitchell H.The online rental service sucks,
Jhonny D.Perfec
CARLOSO S.Very good una chinva los truck 🤘🏻
EDELMIRA G.A lot of warning lights like TPM was on during the whole duration of my trip even tho everything was obviously ok. It keeps you in a limbo when something can be really wrong.
DANIEL V.i had windsheid repair marking on driverside for two weeks could remove writing on from uhual mechanic
HECTOR F R.Unable to access after hours key drop box. Handle missing from drop box door
ODonna Hue O.I will be calling to complaint.
Shanta C.Update system it failed multiple times
Liza O.Very good
Santiago M.Very uncomfortable to park. Parking lot was full
Marvelis P.Some of the employees are not as attentive as they should be so we were just standing there waiting for someone to assist when it looked like some of the ladies were behind the desk doing nothing.
Nancy M.Have a small parking lot. All I want for customers who are renting from U-Haul so they can have a parking space for there vehicle
Rene R.I am very happy with the service thank you
DONALD C.Janice is amazing
DANIEL P. | Overall ExperienceReally was concerning with all the guys out front of uhaul selling weed/ drugs. Smoking at the entrance, holding back door open and anyone walking in and out
NORBERTO R. | Overall ExperienceGreat Great
Ralph A. | Online Move InGreat experience and very clean well managed company . Thanks Uhaul till next time
BANNA G. | Overall ExperienceGreat service
MICHAELPRESLEY G. | First ImpressionsIt was good
Mod C. | Overall ExperienceTowed my fully loaded truck and caused damages to my items. Will never use uhaul again
Ollie H. | First ImpressionsIt's good for storage and reliable
JUNE B. | First ImpressionsThe personal wasdelow average...I have to go look for my room by myself with no help....
Elhadj B. | Online Move InAlthough the facility was great, I ended up not needing it due to relocating out of state.
Lesley B. | Overall Experiencethere was no dumpster and that sucked but everything else was fine
Damani D. | Overall ExperienceGreat friendly service
FALON C. | First ImpressionsMy storage unit went up in price in less than a year. I was promised a fixed rate for the first year yet that promise was not honored. Rodents visited my unit often as mice/rat droppings were all over my belongings. I would never store here again.
K C. | Overall ExperienceExcelente
Ermilton D. | Overall ExperienceThank you so much for your help
Lisa B. | First ImpressionsMuy satisfecha con el servicio mil gracias 😊
Altagracia M. | Overall ExperienceThe storage was safe and secured at all times. The staff were helpful at all times.
Arnold F. | Overall ExperienceStaff was very helpful and knowledgeable
Silvio C. | Online Move InI would be filing a complaint due to the matter a lot of my belongings was damaged.
AWILDA S. | Overall ExperienceMuy satisfechos del cuidado y la atención que nos dieron, además de la seguridad de nuestras pertenencias. Gracias.
Daniel F. | Overall ExperienceI wish they give two months free cause it's hard to get the money like I have to borrow to get the money
Alice P. | First ImpressionsUnderstaffed, crowded, and storage locks need to be fixed.
Jelisa C. | First ImpressionsI don’t like the idea that people, who don’t have a unit at u-haul have a right to access the facility and no one from management acknowledges it;; or act like nothing is going on. I was informed about a week ago that some of the guys hanging around has a right to be around, in other words if they break in it’s ok, if they utilize and break anything or leave the bathroom nasty its ok, my feelings is that I don’t like it at all, that’s why I came frequently to the facility to see what’s really going on! Also I feel garbage compartments should be located around the facility to comply with persons moving in or leaving the facility,maybe it would cut down on the flow of steady garbage around the facility.
henni c. | First ImpressionsOne of my biggest compliment to UHaul, was; I didn’t have to change my schedule to accommodate anything at all. My schedule fits right into theirs. Convenient, friendly, hardworking people; who also have a sense of humor. Simply excellent customer service, on any day! My experience was very pleasant and I don’t impress easily. Thanks U-Haul for making my experience with you, one less thing I had to worry about, because of how convenient and accommodating you were.
Aldith M. | Overall ExperienceThx u god bless ur business amine
Mariam B. | Overall ExperienceGracias fue un placer haber usado sus servicios.
Rita R. | Overall ExperienceIt was great the staff was always ready and willing to help If I ever need a storage again I would go back
Giselle S. | Overall ExperienceThx u
Mariam B. | First ImpressionsStaffperson was very helpful. I think her name was Julie Butler?
Caroline K. | First ImpressionsEstubo muy bien no tengo ninguna queja al respecto.
fernando c. | First ImpressionsThe customer should have parking space for longer time
Solange B. | Overall ExperienceVery outstanding people, place was very clean an quiet, I will be back wen am ready again ,thank you very much for service.
MIRIAM S. | Overall ExperienceThey would get an excellent except for everyone should have a 24-hour access without additional fee and Overnight parking for unforeseen situations.. departure before 8:00 a.m.😊 www.knowGod.org
KARL ANTONIO B. | Overall ExperienceI really can say that I have had the worst experience in my life with the manager of this site of U-Haul. I was resting in the parking lot because I found no hotels in the Bronx New York on that Saturday morning so I had to stay in the truck until they open that U-Haul store I had spent 5 1/2 hours driving from Pittsburgh to New York City I was tired so I decided to go into the parking lot of U-Haul at 2800 White Plains I made the biggest mistake of my life, because around 6:20 o’clock I notice a woman coming towards the the facility. As soon as she got out of her car and started walking towards the entrances, I said good morning Madame! After that I ask her excuse me! do you work here? Oh my God I made the biggest mistake this woman was so nasty and so disrespectful to me that I had to close my car window not to hear her Verbal aggression. I told her that I will talk to the manager inside about this treatment But I was in shock she was the manager and she told me clearly that she was like the owner of the place! I wanted to leave but I needed to finish what I went there for, so I tried to put no mind. Oh my God for my surprise while I was in a line inside the store I’ve noticed that she was talking to her employees and looking at me I knew but I was already profiled it so sad to drive so long hours not get a place to sleep have to stay in the truck until they open the facility and just because you ask someone who is coming with a cup of coffee I’m a bad attitude you have to endure the disrespectful And rude treatment from the person that is supposed to represent a corporation how sad this was for me that is not business psychology that is aggression and abuse
JOSE MARTIN P. | First ImpressionsMy experience was great, and the Manager Ms. Lawrence was so helpful and understanding
DUMISILE K. | Overall ExperienceThe only negative is the line in the store gets extremely Long and there’s usually only one or two people working. Y’all need to expand. Business seems to Be booming for you.
Tiffani B. | Overall ExperienceMy experience was below average. The card system miraculously went down after my reservation was booked and confirm online. This forced me to find cash at the last minute which was not easy. Random ppl hang out in the parking lot while I was packing my belongings into the truck. I felt very unsafe.
Zakiyyah A. | Overall ExperienceNo comment.
CYNTHIA I C. | Overall ExperienceIt Was Good...
VINCENT V. | Overall ExperienceGracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍
Alfonso E. | First ImpressionsThe service was good , but the manager wasn’t she was rude.
Diana A. | First ImpressionsOverall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.
Khyl S. | Overall ExperienceI'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.
JUNITA S. | First ImpressionsThe facility is spotless, safe and secure.
Linda E. | Overall ExperienceGood service
Mark H C. | First ImpressionsRoaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!
DARRYL W. | Overall ExperienceAlways a pleasure doing briskness at this location .
Ericka B. | Overall ExperienceStaff needs some training on Uhaul processes.
CHARLES A. | First ImpressionsNot the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPY
Carla H. | First ImpressionsEverything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very good
Maria V. | Overall ExperienceThe lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.
DAMARIS V. | First ImpressionsReally Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.
RAFAEL T. | First ImpressionsThe salespersons both here and in South Carolina were exceptionally kind.
Cheryl S. | First ImpressionsExcellent customer service. U-Haul knows how to take care of all my moving needs!
Alexis A. | Overall ExperienceThe manager and staff where well trained and very nice.
KEVIN C. | Overall ExperienceI rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.
lisa j. | Overall ExperienceThe young lady handled everything very professionally.
Bessie F. | First ImpressionsA little pricey
NELSON C. | Overall ExperienceThe staff were great.
SHUSHAUNNA B. | First ImpressionsThe staff were all helpful
KINGSLEY A. | Overall ExperienceGreat customer services and the ladies are very pleasant and beautiful
Alexis A. | First ImpressionsVery unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.
Efrain R. | Overall ExperienceWorst staff and location ever
Josedna R. | Overall ExperienceThe staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.
KINGSLEY A. | First ImpressionsThe manager and her staff's is always welcoming and understanding.
Lucien R. | Overall ExperienceThe reminders were thoughtful so that my bills were paid. It was free from mice and riches that’s the best thing. Thank you
Veronica S. | Overall ExperienceGood service
ALLAN F. | First ImpressionsThe customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!
Ericka B. | ReservationMiss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul
NELSON F. | Overall ExperienceN
DANNY R. | Overall ExperienceIt would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.
Marcia J. | Overall ExperienceI find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.
KEVIN E. S. | Overall ExperienceWell managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.
Dusan G. | Overall ExperienceExcellent customer service !! Keep it up that attracts customers
Luz R. | Overall Experienceit was a good expieriance staff people wAs very helpful
Dilone A. | Overall ExperienceNa
Atelano P. | Overall Experience