Customer Reviews for U-Haul Moving & Storage at Broward Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Broward Blvd
Nothing. This site has EXCELLENT customer service.
I'm Customer in this location for over two years.
I am a frequent renter and I almost always use this location. Mike runs a very nice and clean and friendly place and I always feel comfortable there. I have used several other Fort Lauderdale locations out of necessity, and have regretted it.
I would give Mike and his crew a 10+
The representative was patient and very helpful. Even when I could not find mine credit card she gave me time to go look for it and was able to assist me when I found it.
The staff is incompetent . I moved out of the storage and they still tried billing me for 6 months .
Excellent service and Aisha is one of the sweetest person working there . She was professional and help me with all I need. I would definitely visit this Uhaul location again. Thank you for the hard work and professionalism
Absolutely fantastic,Clarence and nate are awesome yard guys.professional and knoweldgeable,these two are great.
Got flat tire on carrier when we left Fri and straps frayed & we had to buy to secure vechile tire being hualed. Otherwise trip OK but for 2 delays.
Chris is a great professional, gave us fantastic service!
I have been renting a truck on a regular basis. The staff working at the counter are very friendly.
Nothing great customer service mike the manager and his staff are wonderful
Great customer service! Thank you.
The guys who were present during the return were awesome and hilarious. Good location. I always go to this location for my rentals. All smiles every time.
If you were going to make changes to my order I would've liked to be notified before I arrived. You thought you were doing me a favor by upgrading my truck but you weren't. A bigger truck equals more gas to fill it and at the time I was tight on cash. Which caused me me to spend more money than anticipated.
Harry was incredibly helpful! My box showed up early which was wonderful and the whole team was incredibly accommodating. I would recommend this location to anyone
Implement closed loop confirmed opt-in.
Agent very accommodating when we realized the original order had been transferred to another location due to equipment requested.
The gentleman who assisted me was excellent. However, I'm concerned that I haven't received the balance of my deposit its been 6 days. PLS expedite. Thank you Eric D Lee. 954 218 7327
You need to put a sign stating the dolly is 7$ a day does not state that . Not fair
Overall experience was excellent. Alicia and Tray were very helpful and Polite, Great Customer Service. YOU SHOULD BE VERY PROUD TO HAVE THEM APART OF YOUR TEAM! God Bless
The staff was awesome as far as the third-party movers they never showed up their companies pulled reliable movers LOL not so reliable
Only had the truck for 2 hours
It should be set up when the customer needs to call in that the call goes directly to the locations that they're running the truck from it is very aggravating when you called the number and you think you're calling them and you're talking to a person that does not know what's going on this facility try to steal my daughter that I had left it in the truck the guy indicated that there was nothing left in the truck and that I was mistaken and then they finally after that show me where my Dollies were. This is unacceptable to me and I will never use you again you have to use or listen to the customer complaints they think they have the market covered for rental trucks the competitors although they may cost a little bit more their customer service and the way they treat their customers is on point U-Haul can learn from them
The manager, Michael Brown, was VERY RUDE and not helpful at all. I will never use this location again or recommend this location to anyone. I had to call corporate to file a complaint against him...he's just awful.
I have yet to have a good experience with uhaul.
The 9 ft. van worked okay, A/C was great, but was very squeaky and noisy. Don't know if it's a service issue or a manufacturer's issue.
The initial customer service person did not relay terms of agreement correctly and when returning to the store the person behind the counter was upset that I interrupted her while she was on her cell phone. Very unprofessional and unhelpful.
Despite the fact that there was an error with my reservation, the U-Haul staff at this location was extremely helpful. I reserved a Cargo van was issued an 15' truck. I was extremely upset, however, I am thankful for the support of the staff at the Broward location. I was able to move my things successfully into my new home.
Great customer service, the he ( Chris) was knowledgeable, friendly and helpful in the process of getting the best value for money and was efficient...
Incompetent staff, no manger around to help them.
This was one of the more professionally run U-Haul locations I have ever rented from. Every single person there was super friendly and professional.
The layout could be a little better. The rental return area can get congested simply because of where it's situated. That's the only thing holding it back from getting an "Excellent" rating.
No remarks. It was a top service. Very friendly staff.
Shittty customer service. Not on same page
Everything from equipment to service was outstanding, it was truly my pleasure.
This location and personnel made up for what happened in Winter Haven.
Try to prevent this information or input from ending up in file #13.
However, Your billing, upon further review, shows an overcharge on my insurance, and the mileage charges, when viewed against the actual mileage out and in, appears too high. Please review the billing info and advise me of any corrections that you can do. If not, I'll go by their facility. Otherwise, personnel is excellent, and so are the vehicles. Judy
Guys pulling trucks need better coordination.
I need a 10 foot truck . The truck was reserved for someone else she ask how long did I need it for I replied for two hours she said if you can have it back by 8:00 pm the I will rent you this one. I was very happy. I worked out fine.
What can I say
We delivered the truck
They inspected the truck and we left
Just Keep Up The Great Service!
Isn't me again. You keep sending me renter's personal information.
truck had over 150,000 miles and was too groaning
nothing to change was very very well managed
My odometer was off by 10 miles when I picked up my truck. The gentleman made note of it and I told Aiesha(the girl who took my reservation). My credit card was still charged too much. Please have someone reimburse me for the extra mileage I was charged...thank you!
440 476 0669
So disappointed with my service and equipment
Everyone has been extremely friendly and helpful. Thanks!
I`ve had a unit at this location for several years, and when it came time to close it, ALL of the staff were more than helpful in their efforts
Service personnel were all friendly and helpful. Having all my prior information computerized made for a prompt and easy rental experience. Equipment return was equally easy with the new mobile app system you've implemented.
First off I called to extend the van for a extra day but no notice where there ....didn't like getting messages about returning the van... but after speaking with another agent she made the notes and the van was returned as per contact. Next the van service itself was great but the roaches were more than any one could stand...about 40 minutes after getting the van I returned to the location to inform them about the roaches and what could they do the young man stated that he could change it but i had put my few items inside then he suggested that he could spraybut because of the small children inside that wouldn't work..... while still speaking the roaches was on the dash board and window..just could believe that these trucks are given to customers in this condition.... On the day the van was returned I had to kill one just before pulling into the return dock in the ceiling which left a mark.....believe me a 19.99 credit isn't enought because roaches are in my boxes and was in my boxes of cerals. Now I have to treat my new location plus threw out food that will cost me just as much as renting this van also i will have to contiune to treat until i see no more roaches in my place this isn't what I expected just to rent a U-Haul...... but something Now I will have to live with..
i always been pleased with this location the service is good and friendly, love using the service there
Having the right vechile available
Gas level was not full like the meter said it would be.
Location seemed understaffed. One person on trailers, 2 in the office. I needed a towbar changed from a drop to a rise and waited 45 minutes because the one guy in the garage was installing a hitch. Make sure your towing electrical equipment works before you get there or you'll be waiting like the guy renting the trailer ahead of me.
Vehicle was not ready when we arrived. Dash lights were not functional. I was invoiced for two days instead of just one. Refund apparently will take several days to reach my account. I was also charged for items not used and had to be refunded. Overall, not a positive experience.
Mr Prosper was very helpful and excellent worker.
I got charged for an extra day when I dropped off the trailer and didn't notice this until I got home. The waiting time was ridiculous for someone to answer the call(about 11 minutes) just to have them hang up and had to wait another 12 minutes again. That part was not good customer service. Hopefully the amount that was overcharged will be refunded in a timely manner. Other than that the staff was very nice.
Great customer service, checked us in immediately, very friendly gentleman, he was shocked at low air pressure on tires, very good location! this is what you expect!
Very smooth transaction and speedy processing
More workers when it's towards the end of the month and the first of the month.
Staff very helpful....I would definitely rent again.
I rented a van for my birthday party to transport some tables and chairs, my 2 hours there was aggravating I could have used that time getting my party ready. And the return of the van was even worse this location is not organized by far
Get more parking space for the customers to park their personal vehicles.
So I was a couple hours late to return the truck
But the reason for me being late was that I sprained my ankle really bad and I had to go to the hospital to get it looked at
My first priority wasn't to call u guys and tell u guys that I was going to be late I was in too much pain for that sorry
I left my phone in my truck so I didn't know that they were trying to get a hold of me I didn't think it would be a big deal if I had the truck for another day even tho I didn't need it I was in too much pain to return it when I got back from the hospital
So next morning I went to my shop where the uhual and my phone was at and saw 25 calls from uhual with multiple threatening message
They text me that they were going to call the police and call the repo truck to come pick up the truck
I have been renting uhual for a couple years now for my business and I rent a truck at least 2 times a week for the past 2 or 3 yrs straight with you guys and I never got threatening text message from u guys ever
So I got a call from uhual that morning and some guy had a lot of words too say to me
He was extremely rude too me and told me he was calling the police on me after he was on the phone with me
I told him what happen to me that previous day and the reason why I had the truck for another day and he was still extremely rude and finally he hung up on me while I was talking to him
I have never got treated like that in my life and I'm disgusted
I had a reservation setup for this Tuesday at this location and they cancelled my reservation so on that note I will not be using uhual anymore
I am very unhappy
Are professional recommend to a friend
People in each others way, rentals and returns need to be separated (front and back)??
This is the worse experience I have ever had, when leaving the storage place I had an experience with the truck ignition acting up, I continued on think that the ignition discrepancy was do to radio interference from a tower " I have had that happen to me in my personal car" but I watched the situation carefully, no further discrepancies happen.. When I got into Louisiana the truck started acting up again, I pulled over on the side of I120 " in the hot sun"...at that point I called for help an hour and a half later the tow truck arrived I explained to him what the problem was " it was as if i was talking to my self...it appear the dispatcher told him one thing and I was told another, from my understanding he was going to check the truck, .. I asked him to check the truck he opened the hood and looked around " he had in his mind to tow my u haul " from the hood he went straight to the drive shaft, after trying to get his full attention for several minutes ,he then explained to me that there was no mechanics on duty, he supervisor showed up again Im explaining my self " apparently to my self" they ended up towing my truck that was towing my car..i was very uncomfortable with this because the truck was tilted up word, fortunately none of my dishes where broken, the only thing that happen was my plants where damaged do to shifting equipment, I had to hire a driver and I lost a day and a half of work, not to mention, my second brake down do to a flat tire and a 3rd brake down do to my trailer light not working correctly no turn signals and no brake lights . not to mention I was force to sign a document after my equipment was loaded into the replacement truck " a document that I should have seen before removing my equipment from the first truck" I feel that I should be given back a fear portion of my money. .this was clearly a situation with bad equipment and customer service.. Please make this right.. note the first brake down Donnie was poor even thought they wormed up and the end and started communicating with me, not to mention there appeared to be a conflict with who was suppose to remove my stuff from the first truck , and that conflict lead to me not receiving the document that I was later force to sigh by U-haul..The second time I broke down with the flat tire the guy was great, very perceptional and fast, the third brake down average.
I given incorrect information over the phone by 2 employees about the charge per mile. This office would not honor the price. Customers should be provided with the correct information to avoid confusion.
Equipment (6x12 trailer) was not clean at all. Once I brought it home and opened the trailer, there was a lamp from the previous renter. Later on, after moving all my furniture into the trailer and then unloading it at my new house I learned that there was grease all over the bottom of the trailer. This grease got onto the bottom of many boxes and legs of sofas/chair which was then smeared all over my brand new carpet at my new house. Terrible service. I even went to uhaul 1 week in advance to have a "tow evaluation" on my truck just like the uhaul reservation email told me to do- well once at the store they looked at me like i was crazy to get a "tow evaluation" prior to picking up my trailer. they said we do the tow eval the same day. Well at that point i had to get the manager to ask for a tow eval since the email suggested it and i didn't want any tow issues during my moving day. Manager agreed and the tow technician checked my tow package and tested my lights and gave me the all clear. Of course... one week later I arrive at 7am sharp to get my trailer and a different tow technician can't get the trailer/truck lights to work. Obviously, i started to get very annoyed as this was what i wanted to avoid by getting the lights and tow eval one week early. He told me I had to wait till 9am until the electrician arrive. Delayed my move and loading. Terrible experience. THEN 3 days laters after I make my one way move I get stuck no being about to RETURN the trailer because they number my trailer and on my contract didn't match up! THEY GAVE ME THE WRONG TRAILER! Another waste of time.
Everything was fine. My only issue was having to go inside to get the key for the overlock on the storage unit.Other than that, the staff was nice and friendly and the manager was understanding.
Still receiving this guy's info on my email. I'm in Colorado, and now you have given me his address and phone number. Is this how you treat customer's personal information?
was not aware the truck was leaking it wasn't until we got to our destination and some of the items were wet and with puddles of water, I asked the rep if she knew what mpg this truck gave, I was told 10 mpg, I drove truck 154 mile I put 20 gallons of gas, after I return the truck at another location after hours I was charged $7.50 extra for gas then I see on back of contract rep wrote truck had leak and I knew and would take the risk, I was never informed that the truck had a leak therefore some of my belonging got wet and or damage
U haul conducts business at a level of comfort,that`s in s
a family oriented atmosphere,the intelligent way to communicate.
The only problem I had was with the women who did my transaction. She a piercing in nose. It just looked horrible. That was not allowed when I worked dealing with customers. Only ear piercing and no tattoos or body piercings visible.
The return was handled very well.
Excellent service, from both, the front desk lady, and the guy who gave me the truck outside. I am very pleased with their customer service attitude.
No suggestions. Staff was all great, equipment was there and we used as needed. Good experience overall!
The peole is so nice and explain everthing a detail
Nothing, Vanessa (I think) was incredibly helpful, experience got even better when Jeremy? Showed us the truck and he was absolutely incredible, friendly and beyond helpful.... I used to always use the uhaul in Wilton manors thinking it was my best bet....HA!!! Boy was I wrong, a truly incredible experience, thank you!!!
Fabian Cruz was prompt, courteous, communicative, accommodating and anticipated our needs despite being undermined by his underling. U-HAUL is very lucky to have him in the front office.
ABSOLUTELY NOTHING, VERY PROFESSIONAL ,NICE & FRIENDLY WELCOME, THANKS FOR BEING SO KNOWLEDGABLE.
Way too many insects. There was an infestation that caused me to get rid of furniture. I saw the insects immediately when I started moving in items. It only got worse.
Get more white people - seriously just kidding - people are very nice! Always a pleasure and feel fortunate to have you close by to do business with.
When I arrived to pick up the U-Haul the lady who checked me out was wonderful. I believe her name was Aisha. BUT the lady whom was there when I returned the vehicle was not helpful. She had a lack of knowledge and her customer service was not up to par.
My 26 foot truck was full of roaches in the roof and the cabin was leaking horrible experience I will never rent with you all again
I had pick up last weekend the seat was too dirty that,s all
Excellent service from the beginning to returning.
Untrained person checking in vehicle made process slow. Took way to long.
well; for starters, your rental clerks should inform the renting customer of the full litany of charges. like the mileage charge. also the fuel tank should be topped off immediately before the rental customer takes possession of the vehicle. The vehicle I rented, though the GUAGE read full. the fuel tank itself was NOT! It still had room for about two more gallons of fuel. this I suspect is the double combination of sitting long hours/days in this south Florida heat/sun. also, the last rental customer eyed the fuel gauge while refueling to stop as soon as the needle touched the full mark. also, lot jockeying vehicles between rentals. letting them sit idling w/a-c going while moving other vehicles to accommodate that vehicles re-position. now I know two or so gallons of fuel doesn't seem like much. so how's five dollars extra for something you did not use! I do know the next time I rent any vehicle. I will go directly to a gas station to fill up. just to be sure I started with a full tank. yeah, it may sound petty, but EVERY penny adds up!
the complete transactction was a pleasure
Never in my life have I had a worse professional experience. Incompetence working with Stupidity!!
I have never in my life, had a more frustrating and incompetent professional experience. it took 2.5 hrs and 4 trips, to get my correct Ubox - NEVER AGAIN!!
Great friendly staff and customer service! Much appreciated!
When a person returns a piece of equipment 2 hours late and your guy that records your return and says that the equipment is not late enough to charge you the extra day that should happen but later that day you take the money out of my account I have been renting trailers from you for two years now once a month now I will not rent another one from you I will buy my next one and just have to deal with the storage issue as it comes
Vanessa was extremely helpful and very thorough in her explanations of everything!!! She provided excellent service!
Allow later access to items in storage. Remove the overlock so customers don't have to stop at the office to get a key before going to their unit.
more agents at front counter
Manager wasn't accommodating but Alicia was excellent. Great customer service and excellent reception.
Keep doing what you are doing!
This location reduced the damage caused by U-hauls failed reservation system. Three different reservations were not honored by U-haul. The representative at the U-haul located on SR 84 in Ft. Lauderdale found a truck for me at the Broward Blvd location to help me solve the failed reservations for the prior day (Friday). I arrived at the Broward Blvd location and had great service. I highly recommend both locations and dealing with human beings since the U-haul reservations system failed to produce the promised trucks. I will not waste everyone's time explaining what happens when you sell you house and can not finish moving your belongings by the deadline because you find out the truck you reserved is not available. The unecesary expenses and stress are unacceptable. U-haul needs to find a better way to track truck availability.
The employees did a good job. There wasn't anything during my experience that needed improvement.
My original pick up location was not available. When I arrived at this location to pick up my truck, it was not available and I had to wait 45 minutes for one to become available. The team gave me $50 off and an upgrade to compensate
The truck I was supposed to have wasn't even in the lot but I was offered a seat in the a/c plus some water to drink while I waited. 7 minutes later I had another truck. Friendly and professional staff...good experience
My reservation was for 6:30.I was still @ work @ 6:40...I tried calling the location @6;20,there was no answer.. I was in a desperate situation so I drove to the location.I arrived at 6:56...I was able to get the truck with the manager's permission.. Thanks V...
I think there shd be a direct number to the actual store.
If I wasn't persistent you guys could have lost a 3day rental
My church Holy Temple Holiness 3798 NW 19 TH ST,LAUDERHILL, uses thIS location all the time.. Will be back next week.
No one met me where it says drop here stay with vehicle. I waited over twenty minutes for some to acknowledge I was returning my vehicle. I had to go inside and the girl made and announcement for someone to come.
Be SPECIFIC about how to load trailer - I arrived and could not open the door as contents shifted - this was never pointed out (Yes there is a sign inside the trailer but that is not enough) - it was a major problem.
Very friendly and helpful staff,
there were three men in entrance stopping people asking to help unload for a fee. I realized they were not Uhaul employees
Service attendant needs to be more friendly. They're very automated and not inviting at all. The gentleman that set up the reservation was very very helpful however and streamlined my rental. Would I use this location again probably but I've definitely had better service elsewhere. Please don't take this as an angry response but instead as a helpful suggestion.
I found the entire process excellent!!!
The building where the customers are being serviced need airconditioning. Service was excellent but it was hot.
Employees were pleasant and courteous. Truck was clean. My only complaint was the truck's gas gauge malfunctioned which caused me to put more gas than required when I returned it. Despite showing a gas receipt, employee did not offer to intervene on my behalf.
You have to wait long to return the car
Service is fast and friendly. Cut my foot my fault at my vehicle. The staff was nice and offered aid to me. Wonderful group of people there.
Everything was great. The reps were very nice
I had appointment at 9 am and I was moving out of town , staff was chatting to each other not paying attention to me and my 1 years old. They were ignoring me till my child stars screaming cause he did not want to be in the heat anymore.
Good people; fast and efficient!
Get fueling at this location I rented a moving truck rite after I got 100 ft off the premise the gas light came on I put gas in it before I could even started moving any thing but they deductible 16 dollars from my bill but you guys needed to a fueling station at that location. .
The cargo van I was provided had loose steering (wheel did not return to center when straitening from turn). But that is just a maintenance issue. Everything else was good, I was able to get the reservation at the last minute and pricing was reasonable.
Terrible communication between corporate and the physical place. When trying to rent longer we got 4 different answers from different people we called telling us someone could extend it then couldn't then said to bring in the truck and then went ahead and texted that it was extended. Pure lack of communication and confusion of authority.
This was a terrible renting experience. I am active duty military an move frequently. The most stressful part of this move was dealing with UHAUL. I reserved a truck/trailer a month in advance, but still did not get the equipment I needed at the location I requested. I had to go to two separate dealers, one for the truck and one for the trailer. Then, the trailer lights didn't work so I had to go to a third dealer to pick up another trailer. All of this on the day I am supposed to pack and move- as if that isn't stressful enough. This is unacceptable customer service and terrible product, especially since it cost me almost $1300. Thank you for inspiring me to go with a government-procured move next time, which will be the first time in 14 years of service.
I was satisfied with to service I received. I would not hesitate to recommend this company
I was satisfied with to service I received
I have been asked to review this half a dozen times this is my email, but I've never heard of you. I'm across the country, never used your service and called asking you to remove my contact. Apparently this is too difficult. Remove my contact or I will be all over social media, letting potential customers how incapable you are at dealing with simple items, let alone a move and probably accurately processing credit card. Try a Phone call to whoever, maybe? Contract number-88193503
Very professional customer service. This the location for myself, friends and family.
Opening earlier than 7am. I arrived 10min. before 7 and was the only one, few min later there were several people. The staff of 2 had a look like oh no. I thought my person that was going to assist me was going to have attitude, but she didn't and was very pleasant. As well as the outside assist.
Excellent experience on checking back in also. It was fast and the guy was was easy to work with.
I had a reservation for a 27 feet truck at 9am and my reservation was changed till 1 pm. Nobody even call me and tell lady was very unprofessional. I'm finished with this location.
Have up to date record of inventory, I booked a enclosed trailer and they didn't have one reserved for my reservation. Unacceptable, it inconvenience the customer.
we return the truck with a teeny tiny little bit of fuel more so than was given to us when we left. We also gave them an estimated amount of miles we would be using in town for 3 days. they wanted to not give us our deposit back due to the fact we brought in a little tiny extra gas not even 3/8 of a tank more. they also want to charge us for 192 extra miles we drove the van which is still in debate and our card has a hold on it. I literally sat down with my GPS and wrote down all the miles from my home to my work from my work to the store from the store to my home and added it all up for the 3 days. I did not go over my amount of mileage I estimated I would use and they still have my credit card on hold. this place is a scam all they do is anything to not give you your money back. if you rent from the location on Broward Boulevard I recommend you take photos of every single meter and gauge when you get in the car or have a second person that works there also look at the gauges of the U-Haul truck and verify that they are exactly what is written down or recorded in their computers. there's no way I drove my truck for 3 Days in town over a hundred and ninety miles it is absolutely impossible and now I'm having to sit here with my money on hold at the U Haul and also my credit card on hold in case they decide to charge me the full amount and not return my refund. I rented a small van 4 3 days I returned it with just a little extra gas I returned it earlier than I was supposed to and I returned it without solutely no damages to the interior or exterior not that they said there was any damages. I had a gut feeling when I left there that when I came back there would be some scam as to how I wouldn't get my money back. I didn't think it would be a mileage issue due to the fact that that's all recorded numbers. I honestly thought this would be an issue because there was a cigarette burn on the front passenger seat and no one commented on seeing it when they did a quick walk-through of the van when giving it to me originally. I kind of blew off the cigarette hole in the seat hoping that when I return it if it wasn't if you I could explain it was already there unfortunately the issue was not the cigarette hole burned into the seat it was the fact that they had the mileage is correct when I left with the van and I made the mistake of not photographing the mileage or having a second employee at U-Haul confirm the mileage. just watch out for yourself watch your back photograph everything and make sure that you have a second opinion and a second person at U-Haul verify everything and that your mileage is correct. When they ask you to give them an estimate of how many miles you think you will be driving if it is not far you are safe within a 100-mile range like I thought I was but when they incorrectly counter my mileage which is recorded on the computer inside as well as the gas meter is computer recorded inside of the building before you even go outside to ge
Have half day rental rates. Paid $50 to rent a car dolly for 2hours.
Worst service ever! Poor customer service, will never use UHaul again, and I presume my 15,963 follows on Social Media will agree.
Not good for UHaul
I was on a tight schedule and there was only two people working it took them 2 hours to get me checked in and out of the uhaul place....I was very very upset!! And in turn I was 2 hours late to work
Will never use UHaul again! The most incopotatant people I`ve ever encountered! From the start to the end a nightmare!
During the time we used your location, we were very satisfied. If ever needed again we would not hesitate to call you.
I would like to thank Ms. Alicia. She always remembered me by name when I came in and was always a pleasure to deal with. Thanks Again.
Great experience could not have gone better!
My U Box reservation was a nightmare in every way. My lawyer will be letting you know how displeased I am.
An 8 month ordeal with an improperly shipped and lost u-box, no way for me to make arrangements to pay for the u-box in my state where the box is, and several auctions apparently.
An 8 month ordeal with an improperly shipped and lost u-box, no way for me to make arrangements to pay for the u-box in my state where the box is, and several auctions apparently.
Service was good and staff were helpful in my needs while there.
Staff made sure I had the right size storage unit and answered all my questions.
great service. storage had ample space for all of my items
Special thanks to Me Brown - great support cast by Mr Browns team !! Thank u all
Thank you Mr Brown for your hard work and dedication U-Haul
the facility was well located and the employees provided excellent service.
Very efficient and convenient.
Thank you for keeping my personals safe and clean.
Very clean...staff always helpful and pleasant...my experience was very positive.
Storage areas full of roaches and other insects the roaches were so bad they insfected my apartment and I to spend hundreds of dollars disinfecting my living areas.
It is difficult for people to access their belongings after work if you not work close to the facility or if you do not get off work at 5pm. Staying open until 9 or 10pm would help.
The only problem I had was when I went to the restroom it wasn`t clean, and when I reported it I was told that they`d experienced this problem before.
HORRIBLE CUSTOMER SERVICE
The staff was very friendly and the units are super clean.
these folks at this location are great,makes ocala location look like a joke.
really enjoy working with the group at this location !
they were super accommodating and all the staff were extremely nice. Alicia was so sweet and very helpful. love her
this is a ghetto, why would you expect anything other than this kind of a review.you are doing business from behind a barbed wire fence. come on man.
Mr. Mike is a very nice, dedicated professional who went above the call of duty to assist me. I am impressed with the customer service he and his staff provided to me. Thank you!
great way to move and receive everything on time
I wish the hrs we`re later i work 10hr shift wed through sat i could only acess on days off
Excellent staff, cud is to Davis and Vanessa . Thank you
Well done over a three year period!!
They were extremely friendly, helpful and gave me their advice on what size storage I would need for the stuff I had
Excellent facility and excellent staff!
Hours of operation are unfeasible.
Mike brown was highly rude and harassed me.
Mike brown was highly rude and harassed me.
Convenient location, friendly and helpful staff.
It`s been too long but thanks. In loving memory of Connie
They quote you a price and because they have your credit card information they swipe your card without permission
Staff was friendly and helpful, despite being mostly new.
Corey Thompson went out of his way to assist me, Vanessa was great with accommodating alternate options for my issue to get resolved.
Everyone was very professional and attentive at all times. You can tell the owner Mike values and treats his staff well which translates to good customer service.
I had a great experience with uhaul. the employees was very nice and understanding.
Customer service staff is excellent
Your staff is excellent! Every person we spoke with was so helpful, friendly, and all very professional. Congratulations to your HR Staff!
The shift manager was offensive and rude
I received a very great service from the staff. They were attentive and had great communication amongst each other, which helped with the speed of the process.
Paul, and Alffie were a BIG help.
I believe the facility is well-run and the staff is knowledgeable. The truck rental was a smooth process. The storage rental process and access to the storage facilities could be improved.
My only problem was the storage unit was infested with roaches and my stuff was infested as well. They placed some type of box to help with it and sprayed but it did not help.
free storage with one way moving provided by U-haul is not climate controlled, after 1 month will NOT be the price I was quoted on the phone was qoted 89 and will end up paying 200+.
Would use the service again.
Prompt and courteous service was provided
If I need a storage unit i will go back there again would recomend it to a friend
Very good experience...everyone was pleasant and efficient.
All in all, it was good experience.
I was treated with respect each time i visited or contact by phone
Simply OUTSTANDING from the day I arrived to the day I vacated the units. All of the staff is corteous and very helpful which made my relocation somewhat a pleasant experience.
She was very courteous and wished me well on my departing
The friendly and helpful attitude of the staff does not go unnoticed. Mr. Michael Brown support has been nothing short of superb and highly appreciated. A very positive experience indeed.
All the staff I encountered from Tampa to Ft. Lauderdale were very friendly and helpful. Glad I went with Uhaul
I hate the fact that they close at 7pm. And we don`t have access to our units after they close.
Very help full just one.thing they seem to not returned people license back had to go back and retrieve mines and they had several other people license in thi small box
Very big place and i liked it.
Mike is an especially good Manager and the rest of the Staff are excellent.
Made my stressful day easier to deal with. Friendly staff...A+
Never had a problem. Great price, great service.
Michael and his employees are excellent. They are a shining star for uhaul.
I am going to write a review on U-Haul and how disappointed. Your employees play the Bully card and we know how well Corprate America relates to Bullying.
Always a pleasure working with the team on Broward
it is a little difficult to get in touch with the staff. Once I was able to talk to the staff, I was able to get excellent service.
The young lady at the counter was extremely helpful and knowledge of the products and service. I been a uhaul customer for year this was the best experience so far.
The place was pretty much like I expected.
Overall went well except 2 things, 1st the inconvenience of getting a key for entry/exit into the storage unit. Second, numerous roaches running/crawling around just outside my rental unit.
got one of these reviews from a different company it had a hundred questions and took a half hour to complete . I`m a repeat customer at this facility , isn`t that good enough
I was forced into purchasing a special round lock, not sure why any lock wouldn`t do. Also it is a bit annoying having to go to the office and to pick up and drop off key before and after my visit.
The ladies and men at the counter were always very helpful. My uhaul experience was the only stress free part of my move to Ga. Thank you
Mike and his staff were extremely professional and helpful. Would recommend highly.
Yes Mike was very helpful! !
The CSR was very knowledgeable and very pleasant which made for a nice experience after a long move. The location needs bigger units bc I had to get two but other than that all was well
Great staff members, outside and behind the counter.
The staff was nice but they were majorly understaffed so the experience was not ideal.
Excellent customer service.
I am rating a good because the movers in Florida, Charles and crew from Bull Dog Movers were incredible. They worked through a lot of issues on our behave and did an excellent job.
fast, efficient, courteous, friendly, knowledgeable, helpful, professional
Very good experience. No Complaints!
Too many late fees n extra money lost
Too many late fees n extra money lost
It was a great experience, I have been there before and i would go again.
The girls at the front desk are very present and very nice to work with. I give 5 stars for my over all experience.
Lighter and splinter proof boxes.
The ladies were very helpful and went the extra mile to assist me.
The manager Michael is very accommodating. He made it very easy to get things done!
Greatest staff of any Uhaul I`ve visited
This rating is really for the staff at the U-Haul facility in Fort Laurderdale only. Our UBox experience was terrible and the UHaul management is the worst in customer service.
I wish the unit had light within
Always friendly and always quick to give me the key to storage. They got to know me in just a few weeks.
mgt quite helpful staff very eff
Very professional and knowledgeable staff. Great communication among them.
The delivery team Mechanicsburg for the empty boxes was very helpful. The Broward Blvd team was a bit confusing with arranging the pick up of the boxes, but ultimately resolved it and did a good job.
The owner was very helpful and took initiative when resolving certain issues caused by the National Customer Service. I am grateful for his efforts.
MOST HORRIBLE EXPERIENCE! AM A SENIOR CITIZEN CALLING AARP THE MIAMI HERALD NEWSPAPER TO REPORT. TODAY I AM CONSULTING WITH BOTH OF MY DAUGHTERS WHO ARE LAWYERS. HAVE BEEN SEVERELY MISHANDLED!
Everyone was very new to this service you provided, but was very helpful and patience.
Not a fresh modern facility but very functional with a good staff.
U-haul storage does not provide a prorated refund for unused time.
Very friendly and helpful staff.Clean facility, kept at a comfortable temperature. The only problem I had was to find an available cart, needed to go looking for one.
There was a cockroach trap in my unit which I found absolutely disgusting.
The manager Mike The rest of the staff is doing a superb job they were friendly, efficient and great i will reccommrnd them whole heartedly. They went above the call of duty
The entire staff were both professional n helpful being a former employee i know that i am in in a little better position to judge than other customers. Congratulations to all the staff there
The staff was extremely helpful, especially Ms. Golden.
U Haul has always been my chose of rental. I`ve been satisfied completely with Michael Brown staff at this recent location. Recommendation will be highly considered.
great location and great people there. too bad ur not closer to me now
Mike and his staff were very professional and courteous each and everytime. Very fast and efficient service
Every time I came in the girls at the desk were friendly and helpful.
Jessica, Clint and Michael the GM were all helpful.
The front desk was very friendly and helpful
the entire staff was patient, friendly and attentive to my family. the desk agent black lyoung lady was very very hwlpful, funny and pleasant. easy to talk to. I enjoyed my experience.
Was very unhappy with your company ! Still waiting to hear back from supervisor regarding this problem!!!will not use Uhaul again !
I have been using u-haul for some time and I will continue.
Should have 24 hour access
I have done business throughout the years with this location and as usual the staff is ALWAYS helpful and polite.
GOOD EXPERIENCE. STAFF WAS VERY GOOD
Very knowledgable staff easy in and easy out
The one month free for storage was very useful, thank you. Every person I dealt with at this location was friendly and helpful.
Staff was incredibly helpful and nice. Ms. Golden, in particular, was an execllent staff person who was most helpful.
It was a great experience very friendly staff.
I really.enjoyed the past 2 years 5 months having my valuables stored with U-Haul I felt safe and the customer service I received was the BEST everyone was polite and friendly.
The young lady that assisted me was very helpful, explained everything I needed to know. She was great!
Very quick fast and easy. Most of all very good customer service Iwas alitte stressed but they relaxed me down with there service. Thank you!
This staff was very friendly and helpful.
No 24 hour access is the only reason why I will not recommend this location. It is also an inconvenience to have to check in with the front desk to leave an ID, and pick up a key to access my unit.
Covenient location friendly staff. Nicest full service storage facility in the area!!!
Great staff!!! If ever in need of a storage facility near the Fort Lauderdale downtown area this is the place.
I was always satisfied with the magnificent quality of service and attention devoted to me whenever I was at the location. The personnel were always kind and in point to my needs. Great Job to all!
Staff was very polite and knowledgeable regarding rentals and sells.yes I would recommend this location to my friends and others.thank you
great service michael was great and very helpful
Update your website and auto payment system...it worked once out of 5 months
`IN GETTING THEIR 9` X 12`ROOM MOVED TO THE STORAGE AREA- AFTER 4 YRS OF RENTING-WILL NOT ASSIST A MAN,65,, WITH HEART FAILURE/ A ICD,DEFIBULATOR IMPLANT IN HIS HEART! PLEASE HELP ME,IF YOU WILL!
I had the best experience with your company than any other storage I`ve gone to. Thank you and yes I will continue using your company.
I was so pleased with this team! Great attitudes and very helpful!!
Very helpful and courteous.
I would like 24 access but seeing the neighborhood I understand why they have the hours they do.
The staff was always friendly. If I was looking for more permanent storage, I would try to find something a little more in line with what I can afford.
Entire staff was friendly and helpful even when I first arrived and there was a line of people waiting for assistance. Great job. Thanx.
Unprofessional only chips at the tip of the iceberg - I was charged another monthly fee because they never processed the return of our ubox
the cockroach situation in the storage facility needs to be addressed. the staff was helpful and friendly.
Exceptional customer service.
must be seen in two parts... the woman in Providence was horrible... a month to get one of my two boxes here. Mike in Lauderdale was outstanding and very helpful.
Great servie very easy rental system.
Too highly priced for my budget
all the girls in the office were so friendly and helpful, as well as the guys who worked around the building, thank you guys~Anita Bozenbury unit 2175
Mr. Mike Brown, manager was very helpful and nice for business.
The customer service rep was most helpful and pleasant.
the staff was amazing. need to be 24 hour
very friendly and helpful staff
The staff were very friendly and efficient, and the storage area is well kep.
I would like to thank all the kind and professional employees at this Uhaul. My experience with you all was WONDERFUL!!!!
If I need a storage company it will be UHAUL on Broward Blvd.
returned rental truck. used 1 month storage space.
Love the 30 days free storage at the end of a one-way move! Thanks Uhaul!
All the employees were very helpful
The facility is in a high traffic area. A lot of cars coming and going. It looked secure. Not the newest storage facility I`ve seen but it is clean. Employees were very helpful and nice.
They didn`t have the truck I reserved re. I had to call 4 different u hual stores to find a truck. Never again using u haul.
Very helpful but would have appreciated having info about renting prior to move in day, like locks needed for unit, kind of a rip off! Public storage is better in this area.
Your customer service is terrible. It takes forever to get a hold of someone to scheduled anything. Everyone just keeps passing you around to other people who also can`t help you.
I have had many unhappy experience with the u haul trailers and storage before and nothing has been done about it.
Longer access would be nice.
I noticed there were mice and roaches there.
Employees built rapport, nice and friendly. I felt very comfortable.
The staff and service were very good.
the price for the unit i rented was to high other storage give a month free. I wasn`t happy with the price I paid so I took my stuff out and went to another storage.
The staff at this location is wonderful to work with. They are friendly and accomodating. The only thing to mention is that unit 2545 has a roof leak. luckily it did not damage any of my items.
The staff was very friendly and helpful. Good to know that staff enjoy their job and are willing to assist the customer as quickly and promptly as possible. Keep up the great work!
I`M VERY PLEASED WITH MY STORAGE, THE FRIENDLY STAFF AND ALL THE HELP I RECEIVED WHEN I WAS THERE TO SIGN UP. I`M VERY PLEASED, AND I WOULD DO IT AGAIN IN THE FUTURE!! THANKS BROWARD U-HAUL STAFF!!!
everyone was very curteous and professional
the staff was very accommodating and friendly .. especially the front desk personel ..thanks for a great experience
My experience at UHaul was excellent. Everyone was professional, proficient, and friendly. I really did appreciate the service with your company.
The storage unit was Very Good, probably no different then other companies. The difference is the excellent customer service. The Staff were polite, friendly and extremly helpful. Strongly recommend!
Once I understood procedure, all went well
Mike brown gave excellent service. The rest of the staff gives plenty of attitude, does not know their product, lazy. I recommend customer service training and process improvement
Alicia was AWESOME!!! She really answered all my questions and her service was great!
the three ladies in the front was always nice and friendly. great job
everyone was very helpful
This is by far the best uhaul store I have ever done business with.
Friendly and knowledgable staff. Answered all my questions.
I was extremely satisfied with the customer service the U Haul staff provided. Cordal,friendly everytime I visited.
Security van be better....tooo many vagrants on or surrounding property....hard to.tell if they are innocently asking for money or have othermotives. Felt unsafe as folks.kept approaching me
Everyone was always very friendly and helpful. Did everything they needed to to make sure my trailer was safe for travel.
had to throw out my bedding,covered with roach crap.got a bigger,cleaner unit at public storage for 55 bucks mo less.
How is that you have hundreds of storage units yet you only have a few keys to access the in-door storage? Ridiculous!
Friendly and helpful staff.
employees helped make my experience less complicated trailer/storage transaction
Overall Great Experience.. Thanks
Your front desk staff was the greatest.
Staff very friendly....appreciate that. Only downside to whole experience is that I didn`t need a 10`x20` - everything fit in 10`x10`, but I had to pay for the larger.
The unit ceiling was leaking water. My climate control belongings would have been ruined if I had not noticed and requested another unit. There were roaches in the halls and in the unit.
Completely infested with cockroaches. I threw out boxes and valuables and hired an exterminator to treat my home. I`m filing a claim with your insurance company.
Staff is so friendly and couteous and remembered me everytime.
Change the green lock process.
make your hours access anytime and you all will be pretty much perfect.
Ms.Mitchell was very helpful to me during my visit. She was courtesy,knowledge, and was a professional. I felt very at ease throughout the whole process.
Everything good, but I thought I needed a 10`x20` and in the end only needed a 10`x10`. Disappointed I couldn`t get a refund, but I`m very happy with storage area and the service rep was tremendous!
A good service for the size of facility ..they know what there are doing.
The staff was always knowledgeable and helpful. Great experience.
The young lady that helped me was very nice and courtesous and very, very helpful thanks for a smooth move.
Everything was excellent, thank you.
Very friendly service personnel
i intend to tell everyone i know and everyone on facebook how ridiculously awful your customer service is. there isn`t enough room in this format for details, but start to finish, you blew it bad.
The employees were always helpful and friendly. I was paying $25 more than people that rented after me for the same size unit.
My reservatiion for a 8 by 14 room could not be redeemed as the facility did not have that space available. Luckily, the Broward service reps were great and found me something comparable.
Staff was very friendly,helpful and genuine in their attentiness.
Super experience with all the staff. Kudos to employee Nate for helping us out with everything. Thanks UHaul for making our x-country move fun.
A bit more counter help is needed. Wait time too long.
Very helpful and friendly staff. I had an enjoyable experience.
Other than having to type in extra comments in this box in order to submit this review. Everything was excellent. The yes/no answers would have been just fine by me. U guys are great. Thanks
great cust service n happy