Customer Reviews for U-Haul Moving & Storage at Broward Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Broward Blvd
Andrew and the other female representative present at the time that I picked up the truck were very personable and courteous. Great customer service! Thank you
Although FPL had turned off the power when I arrived to pick up the trailer, Vanessa Prado was able to work around the problem with minimal delay. The trailer was perfect for the task at hand. No problems. Thank you. We look forward to being a storage customer. Ray Alexander
I had rented a trailer for a Sunday, returned it the same day a 12:30. Closing time was at 5pm. Person that did the return did not check the trailer in on Sunday. I found out because I received a call on Monday asking me if I was going to return the equipment. I was worried, I didn't want to get charged again. Lady on the phone told me she would verify. I called back later that same Monday, a very Rude lady told me my equipment was not checked in on Sunday. We had to have dropped the trailer after 5 of Monday morning, witch is impossible because we have proof our payment was made that sundays at ten time we stated, The staff who assisted us are where not responsible. And the lady on the phone who assisted me was very inconsiderate of my situation. Bad customer service. Overall the place is good but hose ppl -1
Roaches all inside the vehicle they come out in full at night
Everything was good and employees were very helpful
Everyone was profesional, helpful and courteous. I will most definitely continue using this location for my rental equipment and my propane tank refilling.
VERY PROFESSIONAL AND POLITE, FAST HOOKUP,
I think that if you are renting and dropping off the same day you should not be charged mileage
There was ludy she was very respectful and nice with us in the front desk. Also, the guy who received the track from me he was very nice. I highly recommend that location for my friends.
Let the customer know of the rise costs and or mileage on the weekend...
Gas mileage wad way off compare to the paper work printed. Call back location, some man answer & states that this was his job, transfer me to customer service then they claim they got to notify the store manager tomorrow which wad in until next week. Finally, the Representative that check in the truck see that it was noted by call center and issued credit. Everything wad a big disappointment from I reach there. There was a rude skinny black african account manager that was very rude.Dont understand what the attitude for, if my name was on my card plus I used my card there before. Its the same bank card. I of to go to the bank & draw money then claim I must bring military ID back. I am not even in the military. Then she expect I was going to go back home for passport. Just bad experience & a lot of run up & down. Which I should not of to wait in line again to be seen, as stated that I wouldn't of to. Even the truck I did of to wait for.
Everyone was very polite.Excellent customer service.
All was good, but I rented truck online when I got there the truck I reserved was gone they gave another truck.
Let them know everything about the rental agreement.
If you could have more branches.
Trailer had a lot of damage from previous customers. Time to replace this trailer.
Definitely I will recommend and definitely I will be using again.
Happy New Year!!!2017
Thank you so much for all your help!!
Happy New Year!!!
manager and staff excellent
Make sure your lot people are trained not to make changes to the contract and then circle the change and initial it. It doesn't count unless it is corrected on the computer in the office.
Keep up the good job your doing.
Have customer service that don't have attitudes. I was not given a check sheet to check for damages on my van I rented. The van had roaches in the driver and passenger area. I killed about 3 roaches that came out of the dash and seats. It was not clean.
I did not appreciate the fact I was told insurance covered me and the uhaul that's why I purchased it .and a customer with the actual motor vehicle was parked in the uhaul drop off were it said no parking only for uhaul dropoff and as I beeped for him to move so I could get around the uhaul slightly scratched his vehicle however he was in an illegal parking area and then uhaul told me that has no than to do with them just protects there 33,000 dollar truck next time I take my business else wear it was quite stresful after what I went thru this year with a physcotic landlord I didn't need that unnecessary nonsense. I will not be a returning customer ,it is uhaul job to file for a claim with there vehicle then tried to over charge me on a 24 hour rental I paid when I rented was not told I'd owe anything ! Horrible experience and I've used uhaul before this time not a happy customer .Word of advice : insurance is useless
I waited outside for someone to bring my equipment for 10 minutes. The guy came and helped the man that was AFTER me. He never even asked who was there first. So I had to wait an extra 5 minutes to get my equipment. This location needs more staff and better customer service.
The whole staff at this broward location is awesome!!!! From the manarger to all the help around. They are always super helpful every time I've needed a rental.
Happy bless year to all
They over charge me I have to call to get my money refunded call first time some money refunded I called the second time to get the rest of the money refunded looks for me a rip off I will never rent any truck from them again
Everybody there was very helpful and pleasant
Everything okay, no complaints
New lock system doesn`t work. Even though I`m paying premium price for this unit, but I cannot access it without assistance.!
Truck cab was dirty, auto transporter had a screw in a tire found during my pre-trip inspection, repaired before leaving, ratchet tie downs were are to operate from lack of maintenance. Trailer brake/taillights stopped working delaying my trip by 2 hours while waiting for roadside assistance. 2 blown fuses caused by chaffed wiring harness on the trailer. Trailer needs an overhaul. Informed drop off facility of the issues.
I am never disappointed when I rent on Broward Blvd., Michael runs a really nice place
Cab of truck was dirty: steering wheel was sticky; front window was dusty; dashboard area was unclean.
Not happy about the dirt.
Service from representatives was friendly and helpful.
Excellent! They even helped me get that sharp turn in! These guys were Nothing short of EXCELLENT! Thanks guys!
The girls that work here are great but dealubg with call center is horrible what info that is on the PC is not. What happens at location and customers get messed around I have being a customer for 18 years renting 6 months a year...and very unhappy thinking of bribgibg my business elsewhere as Uhaul is inefficient and expensive plscontact me
Friendly staff that provided great service
Throughout these many months that I have been working with Mr. Brown and his crew-team, I can only say, "Excellent service at all times!"
They are always on time and on point, polite, well informed and quite respectful. That works for me . . . Mr. Brown is always approachable, and he listens. I admire that in the people with whom I conduct business. I have always and will continue to refer that location to anyone who asks of my opinion. Excellent crew!
Uhaul employee Vanessa Prado was excellent. Uhaul needs all of its employees to be as professional, courteous and helpful as she was.
My first time experience with using the company and I am amaised how everything looks like. Workers are nice and pleasant, servise is profesional and smood .
Gas charge a little to high
Great experience at pickup....sailed right through......but slammed busy and long wait at drop off. Staff friendly, courteous and professional.
Easy in and out process. Convenient location. Friendly staff.
Rented a truck and some equipment yesterday without any problem. They were more then happy to charge my company card to cover the bill. Today we needed to rent just some supplies and a hand truck to finish the job and we were there at 7:00am sharp to make it to our customers location by 8:30 am. Despite trying to contact them for 2 days, they made it impossible to pay for the supplies and hand truck over the phone, saying that I needed to leave my office and come to their location to show them my company credit card before allowing my people to pickup the equipment. The results of this lack of customer service and support are now a problem for myself and my company. The details of which would now fill a book. Thanks for your lack of help.
The gentleman was very nice great customer service skills quick check out will return at this location
Pick up and drop off went very smoothly.
Very friendly and helpful staff
This was one of my worst experience with uhaul. I was suppose to tow my car with a tow dolly and it had a flat tire so I had to spend $80 in gas to return to get my car. I never received my blankets neither and it was never removed from my contract. I will need my credit for $59, $9, and $10
Everyone was good and willing to help my first time and I will come back.
Prompt, pleasant service.
Cashier was rude
Service guys outside were exceptional.
The only problem I had was when I checked the truck back in I was charged almost 4 times the amount I should have been charged. Mavis credited me back, today I talked with Mike the Mgr he assured me that everything was taken care. he was gracious about it. He also told me if my bank was over drawn because of the employees error to let him know and he would straighten it out with them
Two young ladies were helping customers. The one that helped us originally actually hung up on us after telling us that they had no trucks. We went in anyone and unfortunately had her again, Laquanda(sp) was her name. She was very rude when I questioned the price and not helpful. Her colleague , Aisha, was very helpful and took over. The manager was helpful and found us a truck. If I had listened to the original girl , we would never had gone to this site. It was unfortunate the poor customer service could have lost them the business if we hadn't preservered and continue to the site
Its more of a general problem with the state of disrepair of uhaul trucks. There's always something... broken fuel gauge leading to running out, dead batteries or in this last case broken cabin light and bad handling.
It was easy and the man checking us in was personable. Nate if I remember correctly.
Always a pleasure to deal with this center, head and shoulders above other dealers in this area. My go to place.
The two wheel tow dolly I received was not in good condition and left me stranded. I missed an entire days travel because of it.
trailers are not balanced, should have spare tires
Return Checkout was fast and easy. Check in was a long wait. Equipment was one of the best trailers I have rented.
Continue to be friendly and helpful!!
I've used this location three or four times now, and there is always a line. I think they could do a better job of getting people processed quicker. I also fail to see how what should be a ~ $66 charge ends up being closer to $100, when I rented a truck for $19.95, used $31.60 in miles, and spent $11 for insurance.
Excellent customer service at drop off location. Military friendly A+
The employees at this location were extremely helpful it was a pleasure working with them
I had booked a truck and trailer, due to the previous renter damaging the trailer it was not available for me. I understand this happens, but I was not impressed with the way I was informed that it was 'tough' i'd just have to go to another pick up location and collect the trailer. also I wasn't informed that I was due a $50 payment because i'd pre-booked the trailer and truck many days previously. the person who attended to me was very unprofessional.
The truck smelled like smoke. I don't smoke and had to drive 4 hrs with the windows down because the smell was unbearable NEVER AGAIN ????????????????????
Mike and his crew were excellent
It would be nice if more box trucks available.
I rent at this location several times a month for my business, (for the past 10-years)this past week I rented 5 different trucks from this location and they show no customer appreciation whatsoever. The trucks also had roaches in them no one at this location seems to care whatsoever about good customer service. I will find another company to start renting from, that actually appreciates repeat clients, your company sucks.
Great as always the only uhaul location I will use.
I was told that i could bring back the vehicule back on saturday morning and i got a very rude phone call at 7:30 friday telling me that i had to bring it back within the next 1/2 hour otherwise i would be charge one more day. I did not need the vehicule at night but i had made arrangement for someone to pick me up next morning ! I brought it back immediatly but i had no ride back home. Your employees should all be on the same page .
Assistant was overwhelmed, was working 2 lines by herself. Felt rushed and expedited.
All staff went above and beyond to be helpful and friendly
This is a great location, your personnel are helpful and friendly
Inside and outside employees as well as the manager did everything possible to make this experience a positive one.
I always enjoy any transaction I have had here.
Fast pace and everyone was very nice. Thank You!
The customer service where you book a reservation is terrible. They cancel my reservation and I called them before my pick up time, letting them know I was running behind time. The woman never note it in the system so they would be aware, how rude
I wasn't happy but the location where I picked up the truck, they were able to help me and get me back into the truck. ....2800 West broward Blvd save my day!!! Thank you
Movers showed up right on time and were easy to coordinate with.
There were enough employees to handle everyone. I've been in Uhaul where you had to wait forever. In this one it was not the case.
When i got there there was only 1 CSR with a line. The Manager did come after about 10 min and got us out of there.
You were understaffed on the outside. Had to wait 30 minutes for drop-off and those guys working were actually running between tasks.
Awesome service keep the good work
This is the only U Hual location in South Florida I will use. They always have my reservation, unlike all other locations. Very friendly and curtious staff. Great job by this team.
I was very disappointed with my U-Haul experience this time. I had the van for a week and I needed it for two more days. I did not know for the two extra days was going to cost me 89.00 dollars a day. I was expecting to pay 19.95 a day after the week was up. This has me very upset with U-Haul. My husband and I have decided not to rent from the company anymore.
Check out mileage for yourself before you move the vehicle and wait time
Outside guys great and fast. Inside counter woman ignored us for five minutes, no hello etc. while she was texting with her phone. When we said hello gave us a " @#*$# off" look and a rude I'm working comment which she obviously wasn't. For that reason will never use that location again.
Great customer service at the counter, I had a great experience.
I received an empty gas truck "0" gas. I was said if I returned 1/4 tank I get a credit of 21 US Dollars. I did it and the check in person said I was right. But when I check my Invoice they said I was short and that was it!
Too bad from that staff
Ps. This is the first time I an so disappointed with an office staff.
Lower the price of the mileage. $0.79 a mile is WAY TOO MUCH! THAT IS WAY TOO HIGH! The price should NOT be any more than $0.49 per mile. Tops! That is my only complaint.
The staff was great. They were fast and efficient. Very friendly, probably one of my uhual experiences.
drop off was too slow !!!
I am not Jennifer Martinez. I have been receiving email from UHaul for over a month and they wont remove my email from this account. Why cant they fix it! HORRIBLE Customer service. VERY DISSATISFIED.
Local branch was very accommodating and staff is super helpful
Mr. Brown is friendly, accommodating, and a kind and knowledgeable business person.
I did an express check out and had to wait a half hour to get my truck. They had one worker doing propane and the trucks. There was a line for propane and he made me wait until they were done.
The interior and the windows were very very dirty!
When your staff is training new hire,let know that Customer should be treat with respect.
Staff was very nice and accommodating. However, the mileage prices are outrageous. Most of your bill is in mileage. Although the location and staff was great, I personally will not use uhaul again.
Had shipped 3 U-Boxes total. Unloaded first box and all goods arrived in perfect condition. Will have to wait several weeks to unload the other 2 U-Boxes now. Will pay storage on those. So far, my U-Haul experience has been very good.
The mileage rates should be the same; weekends or weekdays. We're already paying enough to rent the vehicle. Thanks.
The only concern was the wait time in line. It was very long.
forgot to supply the dollys i paid for and failed to mention the mileage charge
I rented the truck, and it began to rain. The truck was enclosed, once the rain stopped I went to unload the furniture, and the truck leaked and ruined my furniture during the move.
The staff was great and helpful
Fantastic service, the store manager was extremely helpful knowledgable and a join to deal with. The outside crew that helped was a join. Made it easy and stress free. My uhaul place from now on.
The young lady that took my reservation was great, she explained everything to me and even the truck was nice and clean. She greeted me when I brought it back and the gentleman that checked me in was great to.
Everything is great I highly recommend it to anyone
Nothing! I love renting at the west Broward location. Great customer service!!
Lower your rates and spend some $$$ towards maintaining the vehicles.
It took half hour to get the truck.
We specifically told we do NOT need hand truck, but they did not take it out. Later they charged us for missing, and also charged us for two day rental on handtruck??
They gave us half tank gas, when we returned with around 1/4 tank (Due to hurricane we were not able to get gas) they charged us $30 extra on top of $3.75 per gallon charge.
This is PRICE GOUCHING, I am going to SEND the bill to STATE ATTORNEY GENERAL Office.
I do not agree with $75 for handtruck missing, $14 two day rental, $30 refill charge.
Just didn't like I was told one thing and had to get on the phone to correct it.
Make it even more obvious that if you show up after an hour your truck reservation will be cancelled. I showed up 45 min behind schedule and was informed then how I nearly missed getting my truck. Thankfully I had no problems, but I could see it being a problem for others as well.
I like being on one floor
I had to wait 15 to 20 minutes before someone came and made sure the truck was up to par and let me go on my way one of the workers passed me and said nothing, finally a manager came and got me some assistance. This is unacceptable
The man who checked the truck for me was pushing his Jesus and Jesus music on me. I asked him to turn it off so I could get in the truck. He kept on about being saved and asking if I believe and telling me Jesus is coming back. I felt assaulted by him and his pushy religious ways. I don't want to hear about religion from someone representing uhaul. Very anxious over this today.
Mike and the ladies at the front desk were very helpful
staff was so busy to answer cellular phones and talking to each others. Not helping the customers waiting on line..
Maintenance workers were running like crazy outside to help customers without a proper sequences by the office staff.
Excellent service and personnel!!
Everything went smoothly and couldn't ask for a better experience.
OMG they were absolutely wonderful. The young lady whowaited on us was the BEST ever. She needs to train everyone else in this world how to treat customers. What a fantastic employee you have working there
The staff is incompetent . I moved out of the storage and they still tried billing me for 6 months .
Harry was incredibly helpful! My box showed up early which was wonderful and the whole team was incredibly accommodating. I would recommend this location to anyone
Everyone has been extremely friendly and helpful. Thanks!
I`ve had a unit at this location for several years, and when it came time to close it, ALL of the staff were more than helpful in their efforts
Everything was fine. My only issue was having to go inside to get the key for the overlock on the storage unit.Other than that, the staff was nice and friendly and the manager was understanding.
U haul conducts business at a level of comfort,that`s in s
a family oriented atmosphere,the intelligent way to communicate.
Fabian Cruz was prompt, courteous, communicative, accommodating and anticipated our needs despite being undermined by his underling. U-HAUL is very lucky to have him in the front office.
Way too many insects. There was an infestation that caused me to get rid of furniture. I saw the insects immediately when I started moving in items. It only got worse.
I have never in my life, had a more frustrating and incompetent professional experience. it took 2.5 hrs and 4 trips, to get my correct Ubox - NEVER AGAIN!!
Great friendly staff and customer service! Much appreciated!
Very friendly and helpful staff,
there were three men in entrance stopping people asking to help unload for a fee. I realized they were not Uhaul employees
I was satisfied with to service I received. I would not hesitate to recommend this company
I was satisfied with to service I received
Will never use UHaul again! The most incopotatant people I`ve ever encountered! From the start to the end a nightmare!
During the time we used your location, we were very satisfied. If ever needed again we would not hesitate to call you.
I would like to thank Ms. Alicia. She always remembered me by name when I came in and was always a pleasure to deal with. Thanks Again.
Great experience could not have gone better!
My U Box reservation was a nightmare in every way. My lawyer will be letting you know how displeased I am.
An 8 month ordeal with an improperly shipped and lost u-box, no way for me to make arrangements to pay for the u-box in my state where the box is, and several auctions apparently.
An 8 month ordeal with an improperly shipped and lost u-box, no way for me to make arrangements to pay for the u-box in my state where the box is, and several auctions apparently.
Service was good and staff were helpful in my needs while there.
Staff made sure I had the right size storage unit and answered all my questions.
great service. storage had ample space for all of my items
Special thanks to Me Brown - great support cast by Mr Browns team !! Thank u all
Thank you Mr Brown for your hard work and dedication U-Haul
the facility was well located and the employees provided excellent service.
Very efficient and convenient.
Thank you for keeping my personals safe and clean.
Very clean...staff always helpful and pleasant...my experience was very positive.
Storage areas full of roaches and other insects the roaches were so bad they insfected my apartment and I to spend hundreds of dollars disinfecting my living areas.
It is difficult for people to access their belongings after work if you not work close to the facility or if you do not get off work at 5pm. Staying open until 9 or 10pm would help.
The only problem I had was when I went to the restroom it wasn`t clean, and when I reported it I was told that they`d experienced this problem before.
HORRIBLE CUSTOMER SERVICE
The staff was very friendly and the units are super clean.
these folks at this location are great,makes ocala location look like a joke.
really enjoy working with the group at this location !
they were super accommodating and all the staff were extremely nice. Alicia was so sweet and very helpful. love her
this is a ghetto, why would you expect anything other than this kind of a review.you are doing business from behind a barbed wire fence. come on man.
Mr. Mike is a very nice, dedicated professional who went above the call of duty to assist me. I am impressed with the customer service he and his staff provided to me. Thank you!
great way to move and receive everything on time
I wish the hrs we`re later i work 10hr shift wed through sat i could only acess on days off
Excellent staff, cud is to Davis and Vanessa . Thank you
Well done over a three year period!!
They were extremely friendly, helpful and gave me their advice on what size storage I would need for the stuff I had
Excellent facility and excellent staff!
Hours of operation are unfeasible.
Mike brown was highly rude and harassed me.
Mike brown was highly rude and harassed me.
Convenient location, friendly and helpful staff.
It`s been too long but thanks. In loving memory of Connie
They quote you a price and because they have your credit card information they swipe your card without permission
Staff was friendly and helpful, despite being mostly new.
Corey Thompson went out of his way to assist me, Vanessa was great with accommodating alternate options for my issue to get resolved.
Everyone was very professional and attentive at all times. You can tell the owner Mike values and treats his staff well which translates to good customer service.
I had a great experience with uhaul. the employees was very nice and understanding.
Customer service staff is excellent
Your staff is excellent! Every person we spoke with was so helpful, friendly, and all very professional. Congratulations to your HR Staff!
The shift manager was offensive and rude
I received a very great service from the staff. They were attentive and had great communication amongst each other, which helped with the speed of the process.
Paul, and Alffie were a BIG help.
I believe the facility is well-run and the staff is knowledgeable. The truck rental was a smooth process. The storage rental process and access to the storage facilities could be improved.
My only problem was the storage unit was infested with roaches and my stuff was infested as well. They placed some type of box to help with it and sprayed but it did not help.
free storage with one way moving provided by U-haul is not climate controlled, after 1 month will NOT be the price I was quoted on the phone was qoted 89 and will end up paying 200+.
Would use the service again.
Prompt and courteous service was provided
If I need a storage unit i will go back there again would recomend it to a friend
Very good experience...everyone was pleasant and efficient.
All in all, it was good experience.
I was treated with respect each time i visited or contact by phone
Simply OUTSTANDING from the day I arrived to the day I vacated the units. All of the staff is corteous and very helpful which made my relocation somewhat a pleasant experience.
She was very courteous and wished me well on my departing
The friendly and helpful attitude of the staff does not go unnoticed. Mr. Michael Brown support has been nothing short of superb and highly appreciated. A very positive experience indeed.
All the staff I encountered from Tampa to Ft. Lauderdale were very friendly and helpful. Glad I went with Uhaul
I hate the fact that they close at 7pm. And we don`t have access to our units after they close.
Very help full just one.thing they seem to not returned people license back had to go back and retrieve mines and they had several other people license in thi small box
Very big place and i liked it.
Mike is an especially good Manager and the rest of the Staff are excellent.
Made my stressful day easier to deal with. Friendly staff...A+
Never had a problem. Great price, great service.
Michael and his employees are excellent. They are a shining star for uhaul.
I am going to write a review on U-Haul and how disappointed. Your employees play the Bully card and we know how well Corprate America relates to Bullying.
Always a pleasure working with the team on Broward
it is a little difficult to get in touch with the staff. Once I was able to talk to the staff, I was able to get excellent service.
The young lady at the counter was extremely helpful and knowledge of the products and service. I been a uhaul customer for year this was the best experience so far.
The place was pretty much like I expected.
Overall went well except 2 things, 1st the inconvenience of getting a key for entry/exit into the storage unit. Second, numerous roaches running/crawling around just outside my rental unit.
got one of these reviews from a different company it had a hundred questions and took a half hour to complete . I`m a repeat customer at this facility , isn`t that good enough
I was forced into purchasing a special round lock, not sure why any lock wouldn`t do. Also it is a bit annoying having to go to the office and to pick up and drop off key before and after my visit.
The ladies and men at the counter were always very helpful. My uhaul experience was the only stress free part of my move to Ga. Thank you
Mike and his staff were extremely professional and helpful. Would recommend highly.
Yes Mike was very helpful! !
The CSR was very knowledgeable and very pleasant which made for a nice experience after a long move. The location needs bigger units bc I had to get two but other than that all was well
Great staff members, outside and behind the counter.
The staff was nice but they were majorly understaffed so the experience was not ideal.
Excellent customer service.
I am rating a good because the movers in Florida, Charles and crew from Bull Dog Movers were incredible. They worked through a lot of issues on our behave and did an excellent job.
fast, efficient, courteous, friendly, knowledgeable, helpful, professional
Very good experience. No Complaints!
Too many late fees n extra money lost
Too many late fees n extra money lost
It was a great experience, I have been there before and i would go again.
The girls at the front desk are very present and very nice to work with. I give 5 stars for my over all experience.
Lighter and splinter proof boxes.
The ladies were very helpful and went the extra mile to assist me.
The manager Michael is very accommodating. He made it very easy to get things done!
Greatest staff of any Uhaul I`ve visited
This rating is really for the staff at the U-Haul facility in Fort Laurderdale only. Our UBox experience was terrible and the UHaul management is the worst in customer service.
I wish the unit had light within
Always friendly and always quick to give me the key to storage. They got to know me in just a few weeks.
mgt quite helpful staff very eff
Very professional and knowledgeable staff. Great communication among them.
The delivery team Mechanicsburg for the empty boxes was very helpful. The Broward Blvd team was a bit confusing with arranging the pick up of the boxes, but ultimately resolved it and did a good job.
The owner was very helpful and took initiative when resolving certain issues caused by the National Customer Service. I am grateful for his efforts.
MOST HORRIBLE EXPERIENCE! AM A SENIOR CITIZEN CALLING AARP THE MIAMI HERALD NEWSPAPER TO REPORT. TODAY I AM CONSULTING WITH BOTH OF MY DAUGHTERS WHO ARE LAWYERS. HAVE BEEN SEVERELY MISHANDLED!
Everyone was very new to this service you provided, but was very helpful and patience.
Not a fresh modern facility but very functional with a good staff.
U-haul storage does not provide a prorated refund for unused time.
Very friendly and helpful staff.Clean facility, kept at a comfortable temperature. The only problem I had was to find an available cart, needed to go looking for one.
There was a cockroach trap in my unit which I found absolutely disgusting.
The manager Mike The rest of the staff is doing a superb job they were friendly, efficient and great i will reccommrnd them whole heartedly. They went above the call of duty
The entire staff were both professional n helpful being a former employee i know that i am in in a little better position to judge than other customers. Congratulations to all the staff there
The staff was extremely helpful, especially Ms. Golden.
U Haul has always been my chose of rental. I`ve been satisfied completely with Michael Brown staff at this recent location. Recommendation will be highly considered.
great location and great people there. too bad ur not closer to me now
Mike and his staff were very professional and courteous each and everytime. Very fast and efficient service
Every time I came in the girls at the desk were friendly and helpful.
Jessica, Clint and Michael the GM were all helpful.
The front desk was very friendly and helpful
the entire staff was patient, friendly and attentive to my family. the desk agent black lyoung lady was very very hwlpful, funny and pleasant. easy to talk to. I enjoyed my experience.
Was very unhappy with your company ! Still waiting to hear back from supervisor regarding this problem!!!will not use Uhaul again !
I have been using u-haul for some time and I will continue.
Should have 24 hour access
I have done business throughout the years with this location and as usual the staff is ALWAYS helpful and polite.
GOOD EXPERIENCE. STAFF WAS VERY GOOD
Very knowledgable staff easy in and easy out
The one month free for storage was very useful, thank you. Every person I dealt with at this location was friendly and helpful.
Staff was incredibly helpful and nice. Ms. Golden, in particular, was an execllent staff person who was most helpful.
It was a great experience very friendly staff.
I really.enjoyed the past 2 years 5 months having my valuables stored with U-Haul I felt safe and the customer service I received was the BEST everyone was polite and friendly.
The young lady that assisted me was very helpful, explained everything I needed to know. She was great!
Very quick fast and easy. Most of all very good customer service Iwas alitte stressed but they relaxed me down with there service. Thank you!
This staff was very friendly and helpful.
No 24 hour access is the only reason why I will not recommend this location. It is also an inconvenience to have to check in with the front desk to leave an ID, and pick up a key to access my unit.
Covenient location friendly staff. Nicest full service storage facility in the area!!!
Great staff!!! If ever in need of a storage facility near the Fort Lauderdale downtown area this is the place.
I was always satisfied with the magnificent quality of service and attention devoted to me whenever I was at the location. The personnel were always kind and in point to my needs. Great Job to all!
Staff was very polite and knowledgeable regarding rentals and sells.yes I would recommend this location to my friends and others.thank you
great service michael was great and very helpful
Update your website and auto payment system...it worked once out of 5 months
`IN GETTING THEIR 9` X 12`ROOM MOVED TO THE STORAGE AREA- AFTER 4 YRS OF RENTING-WILL NOT ASSIST A MAN,65,, WITH HEART FAILURE/ A ICD,DEFIBULATOR IMPLANT IN HIS HEART! PLEASE HELP ME,IF YOU WILL!
I had the best experience with your company than any other storage I`ve gone to. Thank you and yes I will continue using your company.
I was so pleased with this team! Great attitudes and very helpful!!
Very helpful and courteous.
I would like 24 access but seeing the neighborhood I understand why they have the hours they do.
The staff was always friendly. If I was looking for more permanent storage, I would try to find something a little more in line with what I can afford.
Entire staff was friendly and helpful even when I first arrived and there was a line of people waiting for assistance. Great job. Thanx.
Unprofessional only chips at the tip of the iceberg - I was charged another monthly fee because they never processed the return of our ubox
the cockroach situation in the storage facility needs to be addressed. the staff was helpful and friendly.
Exceptional customer service.
must be seen in two parts... the woman in Providence was horrible... a month to get one of my two boxes here. Mike in Lauderdale was outstanding and very helpful.
Great servie very easy rental system.
Too highly priced for my budget
all the girls in the office were so friendly and helpful, as well as the guys who worked around the building, thank you guys~Anita Bozenbury unit 2175
Mr. Mike Brown, manager was very helpful and nice for business.
The customer service rep was most helpful and pleasant.
the staff was amazing. need to be 24 hour
very friendly and helpful staff
The staff were very friendly and efficient, and the storage area is well kep.
I would like to thank all the kind and professional employees at this Uhaul. My experience with you all was WONDERFUL!!!!
If I need a storage company it will be UHAUL on Broward Blvd.
returned rental truck. used 1 month storage space.
Love the 30 days free storage at the end of a one-way move! Thanks Uhaul!
All the employees were very helpful
The facility is in a high traffic area. A lot of cars coming and going. It looked secure. Not the newest storage facility I`ve seen but it is clean. Employees were very helpful and nice.
They didn`t have the truck I reserved re. I had to call 4 different u hual stores to find a truck. Never again using u haul.
Very helpful but would have appreciated having info about renting prior to move in day, like locks needed for unit, kind of a rip off! Public storage is better in this area.
Your customer service is terrible. It takes forever to get a hold of someone to scheduled anything. Everyone just keeps passing you around to other people who also can`t help you.
I have had many unhappy experience with the u haul trailers and storage before and nothing has been done about it.
Longer access would be nice.
I noticed there were mice and roaches there.
Employees built rapport, nice and friendly. I felt very comfortable.
The staff and service were very good.
the price for the unit i rented was to high other storage give a month free. I wasn`t happy with the price I paid so I took my stuff out and went to another storage.
The staff at this location is wonderful to work with. They are friendly and accomodating. The only thing to mention is that unit 2545 has a roof leak. luckily it did not damage any of my items.
The staff was very friendly and helpful. Good to know that staff enjoy their job and are willing to assist the customer as quickly and promptly as possible. Keep up the great work!
I`M VERY PLEASED WITH MY STORAGE, THE FRIENDLY STAFF AND ALL THE HELP I RECEIVED WHEN I WAS THERE TO SIGN UP. I`M VERY PLEASED, AND I WOULD DO IT AGAIN IN THE FUTURE!! THANKS BROWARD U-HAUL STAFF!!!
everyone was very curteous and professional
the staff was very accommodating and friendly .. especially the front desk personel ..thanks for a great experience
My experience at UHaul was excellent. Everyone was professional, proficient, and friendly. I really did appreciate the service with your company.
The storage unit was Very Good, probably no different then other companies. The difference is the excellent customer service. The Staff were polite, friendly and extremly helpful. Strongly recommend!
Once I understood procedure, all went well
Mike brown gave excellent service. The rest of the staff gives plenty of attitude, does not know their product, lazy. I recommend customer service training and process improvement
Alicia was AWESOME!!! She really answered all my questions and her service was great!
the three ladies in the front was always nice and friendly. great job
everyone was very helpful
This is by far the best uhaul store I have ever done business with.
Friendly and knowledgable staff. Answered all my questions.
I was extremely satisfied with the customer service the U Haul staff provided. Cordal,friendly everytime I visited.
Security van be better....tooo many vagrants on or surrounding property....hard to.tell if they are innocently asking for money or have othermotives. Felt unsafe as folks.kept approaching me
Everyone was always very friendly and helpful. Did everything they needed to to make sure my trailer was safe for travel.
had to throw out my bedding,covered with roach crap.got a bigger,cleaner unit at public storage for 55 bucks mo less.
How is that you have hundreds of storage units yet you only have a few keys to access the in-door storage? Ridiculous!
Friendly and helpful staff.
employees helped make my experience less complicated trailer/storage transaction
Overall Great Experience.. Thanks
Your front desk staff was the greatest.
Staff very friendly....appreciate that. Only downside to whole experience is that I didn`t need a 10`x20` - everything fit in 10`x10`, but I had to pay for the larger.
The unit ceiling was leaking water. My climate control belongings would have been ruined if I had not noticed and requested another unit. There were roaches in the halls and in the unit.
Completely infested with cockroaches. I threw out boxes and valuables and hired an exterminator to treat my home. I`m filing a claim with your insurance company.
Staff is so friendly and couteous and remembered me everytime.
Change the green lock process.
make your hours access anytime and you all will be pretty much perfect.
Ms.Mitchell was very helpful to me during my visit. She was courtesy,knowledge, and was a professional. I felt very at ease throughout the whole process.
Everything good, but I thought I needed a 10`x20` and in the end only needed a 10`x10`. Disappointed I couldn`t get a refund, but I`m very happy with storage area and the service rep was tremendous!
A good service for the size of facility ..they know what there are doing.
The staff was always knowledgeable and helpful. Great experience.
The young lady that helped me was very nice and courtesous and very, very helpful thanks for a smooth move.
Everything was excellent, thank you.
Very friendly service personnel
i intend to tell everyone i know and everyone on facebook how ridiculously awful your customer service is. there isn`t enough room in this format for details, but start to finish, you blew it bad.
The employees were always helpful and friendly. I was paying $25 more than people that rented after me for the same size unit.
My reservatiion for a 8 by 14 room could not be redeemed as the facility did not have that space available. Luckily, the Broward service reps were great and found me something comparable.
Staff was very friendly,helpful and genuine in their attentiness.
Super experience with all the staff. Kudos to employee Nate for helping us out with everything. Thanks UHaul for making our x-country move fun.
A bit more counter help is needed. Wait time too long.
Very helpful and friendly staff. I had an enjoyable experience.
Other than having to type in extra comments in this box in order to submit this review. Everything was excellent. The yes/no answers would have been just fine by me. U guys are great. Thanks
great cust service n happy
consistent good customer service.
My kudos to employee Nate for all his help and checking on us while unloading our truck into storage unit. Good to see people who care
Service was quick. Staff very professional and curtious in todays world where you get neither I was really amazed.
Thanks for making an already stressful time just a little less so.
besides waiting 3 hrs to be approved and having three overdrafts placed against my acct...good
Everyone was very friendly and I appreciated the txt msg informing me about a free months storage unit.
Pricing not comparable to ps.
Nicest crew ever,, I have only praise for them.. Moving is a big deal.. They were really great!
The staff at Broward facility were excellent made our experience great.
everyone was very helpful and friendly
Renting a facility is much to complicated! It took close to almost an hour is complete the process. Also I was 5 in line with one person at the counter.
THEY WAS VERY FAST AND DO THER JOBS VERY WELL I WAS WELL PLEASE AND I WOULD BRING MY BUSINESS HERE AGAIN IF I HAD TO Thank You
The level of customer service was excellent all over from the service rep to the truck checker.
easy to get to location. great selection of equipment. friendly staff