Customer Reviews for U-Haul Moving & Storage at Broward Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Broward Blvd
Keep on giving good service ....it's always appreciated.
I noticed 2 small dents on the top of the tailgate and no one made a note of it. The truck was a brand new beautiful GMC Sierra I realized after I picked up the truck that I should have said something before I left so I couldn't be blamed for the damage when I returned the truck, no one said anything My point is that on a brand new piece of equipment all damage should be noted on the contract before it leaves the premises otherwise it was a great experience thanks Fred ahoffmann
Very slow moving employees in the yard
Takes forever Pick up or drop off equipment Due to the employees in the yard
In Office staff are amazing friendly helpful and always appear to be happy
When I arrived at 10:30 am for my already reserved and already checked-in vehicle at 10:30 am Saturday morning, there were 5 people ahead of me.
One customer was at the counter, with 4 standing in line ahead of me. HOWEVER, the employee was not helping the customers but talking on the phone having a PERSONAL conversation!?!?!?! I know because I heard her conversation and she lastly said, "I've got to go now I have a line!" Really?!?!?! At work!!!!!! I waited in line for about 15-20 minutes while men in brown shirts moved around, saw the line but didn't come to help. Twice someone asked the young girl where Vanessa was and the answer was "getting breakfast for us." She eventually came in carrying McDonald's bags!!!!! In my 15 minute wait another 4-5 people came behind me in the line. So by 10:50 one of the brown-shirted men asked to help the next customer (me) and Vanessa walked in and began WORKING. I was appalled at the customer service of a U-HAUL rental place on a Saturday morning! It's going to be busy!!!!!!!! Everyone expects that but THIS place doesn't have WORKERS it has SOCIALIZERS! I do not know the young woman's (Black or Hispanic or Mixed race) name but she was NOT WORKING! And "Vanessa" wasn't even on the property when she was supposed to be working!!!!!!
The young lady that help me represent your company very well She had great and excellent customer service
Excellent staff, service, vehicles, price. U-Haul is always my truck source.
Everyone here was so friendly and helpful. Literally wouldn't change a thing
The service was excellent.
To improve for your next customer, I would recommend that you fire the entire staff! My U Box reservation was screwed up from the start! I have never encountered such incompetence in my life! And to pour salt on the wound - UHaul corporate has given me zippo contact on my complaint. If I do not hear from someone by tomorrow, Apr 19th, my next conversation will not be with my attorney to begin my lawsuit!
UHaul is the most unprofessional business I have ever delt with! I will never use UHaul again! And I will advise anyone to NEVER USE UHAUL!
Great customer service and a fantastic staff at this location. The 1 1/2 hour rental of the truck was ridiculously expensive at $73.43, but that is my only complaint about the experience.
Everyone there was super nice and very helpful. If and when I move again I will use them.
Very easy check out and outstanding drop off speed. Staff was great.
Easy to drop off. Very helpful staff. The staff member said he would note that the chains were not done properly.
Staff was very helpful and called back to confirm and everything went as planned
Great experience could not have gone better!
My U Box reservation was a nightmare in every way. My lawyer will be letting you know how displeased I am.
Overall this was a very smooth and professional check in and check out process. The facility was well maintained down to the very clean bathrooms.
It was my first time with uhaul and or was awful, the worst experience I ever had in my live, you charge 227 dollars and I return the truck on time and prefect condition....... it's not fair
No issues, in and out. No hassle
I was surprised at the no hassle approah at this location. Staff again was excellent. Go Uhaul!
Location is average at best. the employees were friendly, nice and courteous.
The service I received was just OK. I used this location twice to rent a u haul truck. Shame on me the second time. I was told that when I use my debit card there will be a pending amount and the correct figure will be posted to my account depending on the bank I have. Well twice the amount that I owe was less than what they withdraw out of my account. The status in my account went from pending to posted, and the amount did not change. When I brought it to the cashier attention, she told me to pay in cash so I wouldn't have any problems, like really? The difference that they owe was over $20. Now I have two pending investigation with them. NOT COOL!!!! I will not use this location again in the future...
An 8 month ordeal with an improperly shipped and lost u-box, no way for me to make arrangements to pay for the u-box in my state where the box is, and several auctions apparently.
An 8 month ordeal with an improperly shipped and lost u-box, no way for me to make arrangements to pay for the u-box in my state where the box is, and several auctions apparently.
I had very bad experience with the manager Michael I think his name was Michael very rude to me I made a complaint to the complaint department should be on record
clean all trucks when they come back in
The first person that helped me was great. She said the trailer was not there she would send a driver to pick up after 2 hours waiting went back to desk the first girl was no longer working. I asked a girl name Valerie her reply if it was here i will let you know with a nasty expression. I then called the home uhaul number and told them my situation she said they had another trailer at the same location that I had been waiting for 2 hours. I had her speak to Valerie and Valerie comment was it's for local only. The person on the phone asked to speak to Valerie but didn't know there were to Valerie . Got the right one and she gave me the trailer . That Valerie was very helpfull and kept saying she was sorry. The problem I have why did I have to wait for 2 hours to get what I needed. I was planning on getting a truck for rent when I move in a few weeks and trying to decide if I will use uhaul. Never had such a bad time with service. I'm the customer please treat with respect . I worked in the sales customer service for 35 years and always had repeat customers even if my price was higher as they valued my customer service skills. I had the same customers for 35 years . Never rude to customers had some rude to me but I was always courteous to them.
the agents who assisted me were wonderful, thank you for a great experience
the GM at this location is excellent
Ck out and ck in very slow
But the employees where very
The only bad thing is I was waiting one hour for my truck to pick up.
Staff were friendly. Appear to be overworked and still remained professional and friendly to us customers.
The truck just broke down on me when trying to return it only thing Uhaul need is to find better contractors for towing
Service was good and staff were helpful in my needs while there.
Super friendly and I look forward to doing business with them again.
It's was great i don't have any comments
The representative from this location, Daylis Sanchez, was very rude on the telephone while placing the reservation, as well as the morning of my pick up. I will be following through with a complaint regarding her lack of customer service skills and her unwillingness to abide by U-HAUL policies and procedures. Staff like her gives a corporation a bad name when they use their own power to disregard proper protocol. I am very dissatisfied and will not stop until something is done about it!
I must admit the products have dramatically improved since my last rental in 1971. However, I do have one complaint. I was to return the vehicle to Moe's Garage in Davie which was close to my home. I received a phone call and also a text message stating I should return it to 2800 West Broward Blvd. So, I did. But then I was charged for extra mileage which I would not have had if U-Haul had not changed the drop off in the middle of the trip. I feel I should be reimbursed for this. It was only about $7 and my wife was waiting for me so I paid it.
Well it's been 3 days since I utilized U-Haul's services and I'm still waiting on my refund from the deposit that was instantly charged on my card. I recommend either offering alternative options on how the deposit can be made, or process the refunds quicker!
Staff made sure I had the right size storage unit and answered all my questions.
The rental truck of 20 feet was actually 17 feet. This should be made clear when obtaining details of the truck. I was very angry concerning this issue. And concerned that my belongings was not going to fit. To change a truck out turned into a fiasco where I had to drop the truck in one location to pick up a truck in another location. The company did offer a trailer to resolve the issue at an additional cost of 200.00 Luckily we managed to use just the truck. Next time tell the customer the true size of the truck. If the customer needs a larger truck there should be an easier way to obtain a larger truck. The pick up site was a large U-Haul with no major equipment as back up. Not one question was asked above about the size of the vehicle.
Too busy on my return
W not enough staff to handle
The long lines and long wait
Upon the return
The fact that I couldn't use my chase liquid card made me upset. The fact that no one told me that card was not usable
Great service during pick up and drop off. Keep it up!
The lady at the register was very rude, she also tried to charge me for a dolly that was never use nor was it requested. She proceed to charge me for less than half gallon of gas. The entire atmospher was unprofessional, I would never visit this location again
My original reserved truck was canceled. They said they called me before they canceled but they didn't and I showed the lady no incoming calls so I had to get a bigger truck that was hard to start, hard to turn, and smelled like it was leaking gas and oil. I've used uhaul about 3 times in the past year but this was such a bad experience that I will look to other competitors.
Just keep up the good work and A1 services
I was very pleased with the professionalism, knowledge and customer service. It was a wonderful experience and have already recommended it to others.
They were very professional, courteous and friendly. After having a terrible experience at another location, everyone at this location did an excellent job and the rental process was a breeze!
Uhaul is a great place just some of their staff that works outside has a chip on there shoulders and really need not to work with customers at all period. However all the other staff inside is very friendly and helpful.
Very unfriendly and unhelpful
I was supposed to pick up the truck at a location approximately 12 miles from where UHaul sent me.
made initial reservation at different location and was not ready when we arrived, so had to go to this location.
Very friendly staff and clean facility
U haul has the worse customer service team ever, I will not recommend u haul to anyone, nor will I ever use your services again. I was yelled at, hung up on, and disrespected, also some girl named julie in sales and reservations, got real frustrated with me because i was frustrated already to begin with due to being told no one could help me. She did not try to figure out a solution for me, she just wanted to give me a number on who could help me. (Suggestion for julie: when you working for a company you are the reflection for that company so you must do what u can to assist or find a resolution for all customers, whoever is julie manager please provide her more training on customer service cause she is clueless into properly servicing an irate customer). Anyway I was sent to 3 different locations and was told no trucks were available, not sure why I would be sent in the first place, but when u are lazy and do not like your job thats how you treat customers. Then I finally got to a girl named syntravia who went above and beyond and refuse to get off the line with me until all my needs were met! She gave me exceptional service and I almost feel bad for her working for a shitty company like u haul. The trucks are great and cant beat your prices, but your prices and equipment does not mean anything if you dont have the customer service to top it. Please give syntravia a raise or employment of the month or have her run a training class on how to handle irate calls, cause your people suck at that really bad...
Good people who try hard.
Be more informative and Clearly pointed direction.
I Found The U-Haul Location To Be Just Ok, We Had Rented A Truck for Three Days, The Young Ladies At The Front Desk Were Counting Out the Cash for Day, They Must of Been A Discrepancy or Something Because the Two Young Lady Employees Were Speaking Among Themselves in Reguards to It, The One Young Lady Employee ( Had Nose RING) that Was Handling The Care of Our Contract Was On The Phone, Personal Phone at That, and Never Explained or Asked If We Needed a Dolly or Not. Never Explained The Contract Expect For To Check the Gas and Miles, That Was All. We Had Our Own Dolly and Never Used the One that Was in The Truck, But I Was Charged For It. I Felt They Could of Be A lot More Professional, and Should of Carefully Went Over Everything Instead Of Handling Toooo Many Things At Once.. Please Review.. Thank You Ms.Barron/Mr.Ulloa
Was only there for a few minutes doing a drop off. They couldn’t have been quicker or more helpful.
You guys were great! Thanks.
I was content with the entire process. I reserved my an the night before with an agent on the phone and it was very helpful in expediting the my pick up the next morning.
Drop went well also; prompt and efficient.
Would be great if paperwork could be faster. Mine went quick but person in front of me wasn't prepared with his paperwork. You may already have postings stated paperwork requirements.
Otherwise I was happy with trailer I rented and expect to rent a u-haul in the near future. All the personnel were friendly and attentive.
the owner, i forget the ladys name is phenomenal! thanks to mike as well.
I dislike the fact that it was told to me that i did 57 miles and i use the truck a 10ft from fort.lauderdale to lauderhill only did 3 trips i would never in my life again do business with uhaul
Entry and egress is very difficult at this location. The selection of equipment is excellent and the staff handled the congestion very well, but it is a very crowded space.
The staff was very helpful.
great service. storage had ample space for all of my items
awesome job! and the guy that brought me my truck went above and beyond to assist me
Special thanks to Me Brown - great support cast by Mr Browns team !! Thank u all
Rented from Uhaul in Florida, Georgia and California. All facilities I would recommend. However, Broward location I would avoid in the future! Reasons: understaff, disorganized, unprofessional. Examples: overbooking, long waiting periods, does not practice first come first serve (I also had a reservation!!!), I rented a trailer and there was no light checks performed.
Truck was a piece of garbage.
They didn't have a truck for me when I first got there even though I had a reservation.
The truck took forever to start, shook the whole time, the "check engine" light even came on.
Thank you Mr Brown for your hard work and dedication U-Haul
Continue doing a great job.
The crew and the customer service reps were professional.
Experience was fairly quick and nearly painless- there was a fuel surcharge that was incorrect. But I called back and they refunded. :)
Nice customer service from everyone there.
the facility was well located and the employees provided excellent service.
Very efficient and convenient.
Thank you for keeping my personals safe and clean.
Outside personnel was quick .We was in and out in quick time
Maybe let people know that the end of the month is a busier time. Other than that all is good
Staff was knowledgeable, polite, professional and answered all my questions and I did ask a couple.
Professional and courteous staff. Fast service. Quick, easy and pleasant pickup and return. I usually rented from Budget, glad I chose this location! Thank you!
Not rent space with holes in it is my only complaint my unit has a hole
No#. 1 This particular experience was a fricken disaster, (Uhaul ), neglected to properly maintenance the vehicle before releasing it out for rental. I, sincerely thank God for having his (angel's ) watching over us . The, battery was rusty and needed to be replaced immediately. There was absolutely no fluid for the windshield wipers. The truck began to jerk after I lately arrived in (New York City ). This is (Un-acceptable ). I'm, currently researching the cost of an attorney
My customer service experience was horrible, I would never rent from U-haul ever again. I return the cargo van, the U--haul Representative told me to bring it nearer, I did that, turn it off and close the door and the door lock. They told me I would have to call a locksmith because they don't have spear keys. Which is ridiculous for a big company like that not to carry spear keys for a vehicle. I ask for the Manager and the lady refused to give me his name, she stated that he would tell us the same thing but not in such a nice way, which she wasn't nice at all. They give us a locksmith number, which was evident that they work along with this locksmith. The Rep on the outside stated that people lock their door all the time and have to pay for locksmith. Even though we had already taken all of our stuff out, we still had to pay 100.00 for a locksmith. I'm never renting from uhaul ever again.
I was given an INTOWN truck with 140,000 plus miles on it for a two week rental that I was traveling 2400 plus miles on. Also the gas gauge did not work. It is difficult to manage stops on a long journey with not knowing accurate fuel level.
Customer service by phone is horrible, i needed to chance location and calles Many times because nobody helped me properly over one hour waiting period
GREAT SERVICE WAS PROVIDED!!!
I was overcharged. Uhaul for one day I was charged $101 that's crazy
The vehicle was clean but the staring was hard to turn.The attendance was very professional in his craft .So overall it was good except for a few touchip.The manager customer service was excellent.
Truck was promised for 9:00 am. No truck. Said it may be after the weekend. I responded that would not work. Went after calling at 3:00 pm they had promised a truck but had none. Then at 7:00 that night I finally got a truck. Evidently someone did not return a truck; they really tried to help me and were nice. Truck ABS light on whole trip and dome light burned out.
The staff needs to be better trained, I had a $72 hold on my card account instantly even though I was told it was going to be that is something that the staff member should have known and this number was training another member the breakdown in the chain of command.
Have a drop box for Keyes so that truck can be dropped off even after the u-haul office has closed. It was inconvient to me and my family to have to wait to return the truck at 7am the next morning.
Very clean...staff always helpful and pleasant...my experience was very positive.
When I arrived the truck that I had reserved 2+ weeks in advance was not ready and then the battery was dead, thankfully another customer was returning the same size truck that I needed so after being there for almost a hour I was able to start my move. When I returned the truck I felt as if I was being robbed. The young man that was inspecting the truck upon my arrival had zero customer service skills and then he expected me to assist him with the vehicle inspection asking me to apply the brake, place the vehicle in reverse and go through all of the lighting systems. The young man then advised me that I owed an additional charge. I did not understand how there could possibly be any additional charges since I only had the truck for one day and the amounts chargeable were already on the signed contract. I then proceeded inside to get clarification on how I could owe more than the original contract stated and I was told that this was how it "worked" and also that I had used the truck for two days. The contract states that the truck was due back on the next day by 6:30pm and it was currently only 12:30pm so I don't really understand how I was charged any additional money. I felt as if I was being hustled or even robbed at that time the manager came in and said it is what it is and told the cashier to charge me anyway.
They placed several holds on my debit card $100,$33.00,and $64 for almost $200 that should take 3-5 days before its returned to me.....that's ridiculous charge me for the rental and that's it $200 worth of holds is ridiculous and unacceptable. Once I get my money back I will never use or recommend u haul again
easy fast convenient and great price
My experience with Uhaul was AWESOME!
Nothing that I can see. My agent was particularly friendly, cheerful and helpful. The manager also seemed to take an interest in my satisfaction by asking if there was anything else HE could help me with. Outstanding service all around.
They were very polite and considerate help me with everything I need I would definitely recommend him 6 star rating to me
From the cashier to the person that cleaned the truck out we experienced amazing service!
I reserved my uhaul on line for a 26ft truck a week in advance. When I got to the location I was advise oops sorry we don't have a 26ft truck for you but you can take a 17ft truck! Totally screwed up my move with helpers. Made my move almost impossible. Terrible experience with this location.
The general manager was very nice and helpful. I had to ask for him after having a very bad experience, with on of the customer service reps, she was extremely rude, and very unprofessional.
good, fast service as always
The lady who helped me was very helpful. I was originally supposed to get my rental from the Wilton Manors location, but they didn't have the equipment I ordered. They also couldn't get into my reservation, because their internet connection was down. The WM representative was rude, and I would never recommend the WM location due to her inability to properly work with a customer. In addition to the Broward Boulevard woman being helpful, the gentleman who helped me connect the tow dolly was also friendly and very helpful.
The outside of the location does not look inviting, but the actual store/people/service makes you come back. I was in and out of that location with the truck I reserved, within less than fifteen minutes. The checking process, was even quicker. Betwee the picking up of the truck and the drop off, I spent less than half hour at this location. Mind you this was on the 29th of the month, when everyone that's moving is there as well.
Customer service is top notch at this location. The staff is very professional and friendly. Keep up the great work.
I have rented there twice and it has been quick and the people there are all very accommodating as well as being very friendly. They should all be commended.
I had to drive through a toll. The best advice I got - not the fault of the counter rep, she was doing what she was told to do - was to take the firmly affixed Sunpass off my car and put it in the truck, which would include updating my account online to reflect the vehicle change? That is highly unreasonable. I had enough foresight to investigate, but now I am left wondering if I'm going to be hit with some overblown fee. You're renting vehicles. How don't you have an easily identifiable toll answer, other than possibly the most inconvenient solution to this situation. Otherwise, everything was great.
Storage areas full of roaches and other insects the roaches were so bad they insfected my apartment and I to spend hundreds of dollars disinfecting my living areas.
It is difficult for people to access their belongings after work if you not work close to the facility or if you do not get off work at 5pm. Staying open until 9 or 10pm would help.
If U-Haul is going to check every single light and turn signal, etc when a truck is returned, then every one of these items should be check with the customer when the truck is rented out.
The cashier failed to give me accurate information. She had my return time 7:20am on Sunday. This location opened at 9:00. I wanted to pay cash for the rental the second cashier failed to ask and did not give me the opportunity to ask before she cashed me out. Lastly, the manager Mr. Brown made corrections without speaking to me first. I left my information for him to Contact me, he did nt. I guess that's where his staff gets their lack of professionalism and customer service e skills. After 2 years of using g this location, I don't think I'll be using uhaul ever again. As the manager stated, "you will send him this complaint to handle."
Staff was very friendly and sweet. Thank you for helping us with the rental and showing us how to use the equipment.
Friendliest staff and great service I have had in a while
I am a regular customer at this location. We use your trucks for conventions and trade shows in Orlando & Miami. Mike Brown & his employees are a great group & I have always had excellent service. However this time I had some issues with the truck. Bald tires & could not control vehicle in the rain which cost me a days travel. Also Breaks were very suspect and the truck overall was in very poor condition. There was also no washer fluid in the reservoir. I would urge you to take that truck off the road before someone gets seriously injured.
The cargo van had such a overpowering odor. I believe it was the black mat that was on the inside. Yeah they spray something in there, the smell went away, but came back right away, the spray only camouflage the odor
The only problem I had was when I went to the restroom it wasn`t clean, and when I reported it I was told that they`d experienced this problem before.
Stop over charging for gas,I left with 1.4 gallon of gas went ten miles charge forty dollars for gas redicales.
great service, polite and efficient.
I booked my rental at another location which I could not find so I ended up here. The Owner served me at the counter and he was not very friendly.
The guys who hooked up the trailer and removed it were great to deal with.
This is the only location that I will ever rent from, the people are knowledgeable and pleasant.
they took care of me quickly and were very helpful!
Unwilling staff stole my watch
Manager shouted and swore at me
Police called and complaint filed
I was in and out of there with my return. Great experience!
There should always be at least 2 representatives at the main desk.
There was only One. He was excellent however there were others customers that needed other services in the storage Dept
HORRIBLE CUSTOMER SERVICE
A whole lot! Frustrated with long wait times for one and the list continues. Not even so much the store but the Corporation! I had an EMS and i spent 2 hours on the phone trying to communicate with uhaul corp and then another 3hours to wait for towe truck. Overly frustrated and dissatisfied!
The same it was truly a blessing
Have the truck clean as soon as they are returned. Cigarette ashes and smell all over the truck also one million roaches living in the truck that was rented and it was known to the office when I complained they were aware. That was so gross! If I were the scaredy man I would have crashed when they started coming up from the seats, awful sight.
The staff was very friendly and the units are super clean.
these folks at this location are great,makes ocala location look like a joke.
really enjoy working with the group at this location !
they were super accommodating and all the staff were extremely nice. Alicia was so sweet and very helpful. love her
this is a ghetto, why would you expect anything other than this kind of a review.you are doing business from behind a barbed wire fence. come on man.
Mr. Mike is a very nice, dedicated professional who went above the call of duty to assist me. I am impressed with the customer service he and his staff provided to me. Thank you!
great way to move and receive everything on time
I wish the hrs we`re later i work 10hr shift wed through sat i could only acess on days off
Excellent staff, cud is to Davis and Vanessa . Thank you
Well done over a three year period!!
They were extremely friendly, helpful and gave me their advice on what size storage I would need for the stuff I had
Excellent facility and excellent staff!
Hours of operation are unfeasible.
Mike brown was highly rude and harassed me.
Mike brown was highly rude and harassed me.
Convenient location, friendly and helpful staff.
It`s been too long but thanks. In loving memory of Connie
They quote you a price and because they have your credit card information they swipe your card without permission
Staff was friendly and helpful, despite being mostly new.
Corey Thompson went out of his way to assist me, Vanessa was great with accommodating alternate options for my issue to get resolved.
Everyone was very professional and attentive at all times. You can tell the owner Mike values and treats his staff well which translates to good customer service.
I had a great experience with uhaul. the employees was very nice and understanding.
Customer service staff is excellent
Your staff is excellent! Every person we spoke with was so helpful, friendly, and all very professional. Congratulations to your HR Staff!
The shift manager was offensive and rude
I received a very great service from the staff. They were attentive and had great communication amongst each other, which helped with the speed of the process.
Paul, and Alffie were a BIG help.
I believe the facility is well-run and the staff is knowledgeable. The truck rental was a smooth process. The storage rental process and access to the storage facilities could be improved.
My only problem was the storage unit was infested with roaches and my stuff was infested as well. They placed some type of box to help with it and sprayed but it did not help.
free storage with one way moving provided by U-haul is not climate controlled, after 1 month will NOT be the price I was quoted on the phone was qoted 89 and will end up paying 200+.
Would use the service again.
Prompt and courteous service was provided
If I need a storage unit i will go back there again would recomend it to a friend
Very good experience...everyone was pleasant and efficient.
All in all, it was good experience.
I was treated with respect each time i visited or contact by phone
Simply OUTSTANDING from the day I arrived to the day I vacated the units. All of the staff is corteous and very helpful which made my relocation somewhat a pleasant experience.
She was very courteous and wished me well on my departing
The friendly and helpful attitude of the staff does not go unnoticed. Mr. Michael Brown support has been nothing short of superb and highly appreciated. A very positive experience indeed.
All the staff I encountered from Tampa to Ft. Lauderdale were very friendly and helpful. Glad I went with Uhaul
I hate the fact that they close at 7pm. And we don`t have access to our units after they close.
Very help full just one.thing they seem to not returned people license back had to go back and retrieve mines and they had several other people license in thi small box
Very big place and i liked it.
Mike is an especially good Manager and the rest of the Staff are excellent.
Made my stressful day easier to deal with. Friendly staff...A+
Never had a problem. Great price, great service.
Michael and his employees are excellent. They are a shining star for uhaul.
I am going to write a review on U-Haul and how disappointed. Your employees play the Bully card and we know how well Corprate America relates to Bullying.
Always a pleasure working with the team on Broward
it is a little difficult to get in touch with the staff. Once I was able to talk to the staff, I was able to get excellent service.
The young lady at the counter was extremely helpful and knowledge of the products and service. I been a uhaul customer for year this was the best experience so far.
The place was pretty much like I expected.
Overall went well except 2 things, 1st the inconvenience of getting a key for entry/exit into the storage unit. Second, numerous roaches running/crawling around just outside my rental unit.
got one of these reviews from a different company it had a hundred questions and took a half hour to complete . I`m a repeat customer at this facility , isn`t that good enough
I was forced into purchasing a special round lock, not sure why any lock wouldn`t do. Also it is a bit annoying having to go to the office and to pick up and drop off key before and after my visit.
The ladies and men at the counter were always very helpful. My uhaul experience was the only stress free part of my move to Ga. Thank you
Mike and his staff were extremely professional and helpful. Would recommend highly.
Yes Mike was very helpful! !
The CSR was very knowledgeable and very pleasant which made for a nice experience after a long move. The location needs bigger units bc I had to get two but other than that all was well
Great staff members, outside and behind the counter.
The staff was nice but they were majorly understaffed so the experience was not ideal.
Excellent customer service.
I am rating a good because the movers in Florida, Charles and crew from Bull Dog Movers were incredible. They worked through a lot of issues on our behave and did an excellent job.
fast, efficient, courteous, friendly, knowledgeable, helpful, professional
Very good experience. No Complaints!
Too many late fees n extra money lost
Too many late fees n extra money lost
It was a great experience, I have been there before and i would go again.
The girls at the front desk are very present and very nice to work with. I give 5 stars for my over all experience.
Lighter and splinter proof boxes.
The ladies were very helpful and went the extra mile to assist me.
The manager Michael is very accommodating. He made it very easy to get things done!
Greatest staff of any Uhaul I`ve visited
This rating is really for the staff at the U-Haul facility in Fort Laurderdale only. Our UBox experience was terrible and the UHaul management is the worst in customer service.
I wish the unit had light within
Always friendly and always quick to give me the key to storage. They got to know me in just a few weeks.
mgt quite helpful staff very eff
Very professional and knowledgeable staff. Great communication among them.
The delivery team Mechanicsburg for the empty boxes was very helpful. The Broward Blvd team was a bit confusing with arranging the pick up of the boxes, but ultimately resolved it and did a good job.
The owner was very helpful and took initiative when resolving certain issues caused by the National Customer Service. I am grateful for his efforts.
MOST HORRIBLE EXPERIENCE! AM A SENIOR CITIZEN CALLING AARP THE MIAMI HERALD NEWSPAPER TO REPORT. TODAY I AM CONSULTING WITH BOTH OF MY DAUGHTERS WHO ARE LAWYERS. HAVE BEEN SEVERELY MISHANDLED!
Everyone was very new to this service you provided, but was very helpful and patience.
Not a fresh modern facility but very functional with a good staff.
U-haul storage does not provide a prorated refund for unused time.
Very friendly and helpful staff.Clean facility, kept at a comfortable temperature. The only problem I had was to find an available cart, needed to go looking for one.
There was a cockroach trap in my unit which I found absolutely disgusting.
The manager Mike The rest of the staff is doing a superb job they were friendly, efficient and great i will reccommrnd them whole heartedly. They went above the call of duty
The entire staff were both professional n helpful being a former employee i know that i am in in a little better position to judge than other customers. Congratulations to all the staff there
The staff was extremely helpful, especially Ms. Golden.
U Haul has always been my chose of rental. I`ve been satisfied completely with Michael Brown staff at this recent location. Recommendation will be highly considered.
great location and great people there. too bad ur not closer to me now
Mike and his staff were very professional and courteous each and everytime. Very fast and efficient service
Every time I came in the girls at the desk were friendly and helpful.
Jessica, Clint and Michael the GM were all helpful.
The front desk was very friendly and helpful
the entire staff was patient, friendly and attentive to my family. the desk agent black lyoung lady was very very hwlpful, funny and pleasant. easy to talk to. I enjoyed my experience.
Was very unhappy with your company ! Still waiting to hear back from supervisor regarding this problem!!!will not use Uhaul again !
I have been using u-haul for some time and I will continue.
Should have 24 hour access
I have done business throughout the years with this location and as usual the staff is ALWAYS helpful and polite.
GOOD EXPERIENCE. STAFF WAS VERY GOOD
Very knowledgable staff easy in and easy out
The one month free for storage was very useful, thank you. Every person I dealt with at this location was friendly and helpful.
Staff was incredibly helpful and nice. Ms. Golden, in particular, was an execllent staff person who was most helpful.
It was a great experience very friendly staff.
I really.enjoyed the past 2 years 5 months having my valuables stored with U-Haul I felt safe and the customer service I received was the BEST everyone was polite and friendly.
The young lady that assisted me was very helpful, explained everything I needed to know. She was great!
Very quick fast and easy. Most of all very good customer service Iwas alitte stressed but they relaxed me down with there service. Thank you!
This staff was very friendly and helpful.
No 24 hour access is the only reason why I will not recommend this location. It is also an inconvenience to have to check in with the front desk to leave an ID, and pick up a key to access my unit.
Covenient location friendly staff. Nicest full service storage facility in the area!!!
Great staff!!! If ever in need of a storage facility near the Fort Lauderdale downtown area this is the place.
I was always satisfied with the magnificent quality of service and attention devoted to me whenever I was at the location. The personnel were always kind and in point to my needs. Great Job to all!
Staff was very polite and knowledgeable regarding rentals and sells.yes I would recommend this location to my friends and others.thank you
great service michael was great and very helpful
Update your website and auto payment system...it worked once out of 5 months
`IN GETTING THEIR 9` X 12`ROOM MOVED TO THE STORAGE AREA- AFTER 4 YRS OF RENTING-WILL NOT ASSIST A MAN,65,, WITH HEART FAILURE/ A ICD,DEFIBULATOR IMPLANT IN HIS HEART! PLEASE HELP ME,IF YOU WILL!
I had the best experience with your company than any other storage I`ve gone to. Thank you and yes I will continue using your company.
I was so pleased with this team! Great attitudes and very helpful!!
Very helpful and courteous.
I would like 24 access but seeing the neighborhood I understand why they have the hours they do.
The staff was always friendly. If I was looking for more permanent storage, I would try to find something a little more in line with what I can afford.
Entire staff was friendly and helpful even when I first arrived and there was a line of people waiting for assistance. Great job. Thanx.
Unprofessional only chips at the tip of the iceberg - I was charged another monthly fee because they never processed the return of our ubox
the cockroach situation in the storage facility needs to be addressed. the staff was helpful and friendly.
Exceptional customer service.
must be seen in two parts... the woman in Providence was horrible... a month to get one of my two boxes here. Mike in Lauderdale was outstanding and very helpful.
Great servie very easy rental system.
Too highly priced for my budget
all the girls in the office were so friendly and helpful, as well as the guys who worked around the building, thank you guys~Anita Bozenbury unit 2175
Mr. Mike Brown, manager was very helpful and nice for business.
The customer service rep was most helpful and pleasant.
the staff was amazing. need to be 24 hour
very friendly and helpful staff
The staff were very friendly and efficient, and the storage area is well kep.
I would like to thank all the kind and professional employees at this Uhaul. My experience with you all was WONDERFUL!!!!
If I need a storage company it will be UHAUL on Broward Blvd.
returned rental truck. used 1 month storage space.
Love the 30 days free storage at the end of a one-way move! Thanks Uhaul!
All the employees were very helpful
The facility is in a high traffic area. A lot of cars coming and going. It looked secure. Not the newest storage facility I`ve seen but it is clean. Employees were very helpful and nice.
They didn`t have the truck I reserved re. I had to call 4 different u hual stores to find a truck. Never again using u haul.
Very helpful but would have appreciated having info about renting prior to move in day, like locks needed for unit, kind of a rip off! Public storage is better in this area.
Your customer service is terrible. It takes forever to get a hold of someone to scheduled anything. Everyone just keeps passing you around to other people who also can`t help you.
I have had many unhappy experience with the u haul trailers and storage before and nothing has been done about it.
Longer access would be nice.
I noticed there were mice and roaches there.
Employees built rapport, nice and friendly. I felt very comfortable.
The staff and service were very good.
the price for the unit i rented was to high other storage give a month free. I wasn`t happy with the price I paid so I took my stuff out and went to another storage.
The staff at this location is wonderful to work with. They are friendly and accomodating. The only thing to mention is that unit 2545 has a roof leak. luckily it did not damage any of my items.
The staff was very friendly and helpful. Good to know that staff enjoy their job and are willing to assist the customer as quickly and promptly as possible. Keep up the great work!
I`M VERY PLEASED WITH MY STORAGE, THE FRIENDLY STAFF AND ALL THE HELP I RECEIVED WHEN I WAS THERE TO SIGN UP. I`M VERY PLEASED, AND I WOULD DO IT AGAIN IN THE FUTURE!! THANKS BROWARD U-HAUL STAFF!!!
everyone was very curteous and professional
the staff was very accommodating and friendly .. especially the front desk personel ..thanks for a great experience
My experience at UHaul was excellent. Everyone was professional, proficient, and friendly. I really did appreciate the service with your company.
The storage unit was Very Good, probably no different then other companies. The difference is the excellent customer service. The Staff were polite, friendly and extremly helpful. Strongly recommend!
Once I understood procedure, all went well
Mike brown gave excellent service. The rest of the staff gives plenty of attitude, does not know their product, lazy. I recommend customer service training and process improvement
Alicia was AWESOME!!! She really answered all my questions and her service was great!
the three ladies in the front was always nice and friendly. great job
everyone was very helpful
This is by far the best uhaul store I have ever done business with.
Friendly and knowledgable staff. Answered all my questions.
I was extremely satisfied with the customer service the U Haul staff provided. Cordal,friendly everytime I visited.
Security van be better....tooo many vagrants on or surrounding property....hard to.tell if they are innocently asking for money or have othermotives. Felt unsafe as folks.kept approaching me
Everyone was always very friendly and helpful. Did everything they needed to to make sure my trailer was safe for travel.
had to throw out my bedding,covered with roach crap.got a bigger,cleaner unit at public storage for 55 bucks mo less.
How is that you have hundreds of storage units yet you only have a few keys to access the in-door storage? Ridiculous!
Friendly and helpful staff.
employees helped make my experience less complicated trailer/storage transaction
Overall Great Experience.. Thanks
Your front desk staff was the greatest.
Staff very friendly....appreciate that. Only downside to whole experience is that I didn`t need a 10`x20` - everything fit in 10`x10`, but I had to pay for the larger.
The unit ceiling was leaking water. My climate control belongings would have been ruined if I had not noticed and requested another unit. There were roaches in the halls and in the unit.
Completely infested with cockroaches. I threw out boxes and valuables and hired an exterminator to treat my home. I`m filing a claim with your insurance company.
Staff is so friendly and couteous and remembered me everytime.
Change the green lock process.
make your hours access anytime and you all will be pretty much perfect.
Ms.Mitchell was very helpful to me during my visit. She was courtesy,knowledge, and was a professional. I felt very at ease throughout the whole process.
Everything good, but I thought I needed a 10`x20` and in the end only needed a 10`x10`. Disappointed I couldn`t get a refund, but I`m very happy with storage area and the service rep was tremendous!
A good service for the size of facility ..they know what there are doing.
The staff was always knowledgeable and helpful. Great experience.
The young lady that helped me was very nice and courtesous and very, very helpful thanks for a smooth move.
Everything was excellent, thank you.
Very friendly service personnel
i intend to tell everyone i know and everyone on facebook how ridiculously awful your customer service is. there isn`t enough room in this format for details, but start to finish, you blew it bad.
The employees were always helpful and friendly. I was paying $25 more than people that rented after me for the same size unit.
My reservatiion for a 8 by 14 room could not be redeemed as the facility did not have that space available. Luckily, the Broward service reps were great and found me something comparable.
Staff was very friendly,helpful and genuine in their attentiness.
Super experience with all the staff. Kudos to employee Nate for helping us out with everything. Thanks UHaul for making our x-country move fun.
A bit more counter help is needed. Wait time too long.
Very helpful and friendly staff. I had an enjoyable experience.
Other than having to type in extra comments in this box in order to submit this review. Everything was excellent. The yes/no answers would have been just fine by me. U guys are great. Thanks
great cust service n happy
consistent good customer service.
My kudos to employee Nate for all his help and checking on us while unloading our truck into storage unit. Good to see people who care
Service was quick. Staff very professional and curtious in todays world where you get neither I was really amazed.
Thanks for making an already stressful time just a little less so.
besides waiting 3 hrs to be approved and having three overdrafts placed against my acct...good
Everyone was very friendly and I appreciated the txt msg informing me about a free months storage unit.
Pricing not comparable to ps.
Nicest crew ever,, I have only praise for them.. Moving is a big deal.. They were really great!
The staff at Broward facility were excellent made our experience great.
everyone was very helpful and friendly
Renting a facility is much to complicated! It took close to almost an hour is complete the process. Also I was 5 in line with one person at the counter.
THEY WAS VERY FAST AND DO THER JOBS VERY WELL I WAS WELL PLEASE AND I WOULD BRING MY BUSINESS HERE AGAIN IF I HAD TO Thank You
Yes I would recommend this U-Hal to a friend but I would also informed him or her about the pricing of the unit that they`re a little high and that is the truth.
Customer service by phone excellent and professional
Very good customer service, I`ll recommend and use thise facility again.
The ladies at the service counter were always friendly and helpful
The staff were very helpful and nice. They are always friendly and smile to the customers.
The staff was very friendly, They made the end of our long move pleasant. All of our questions were answered and they were very helpful. Thank You!!!!
Great location, extremely helpful staff
The level of customer service was excellent all over from the service rep to the truck checker.
This store did a great job helping me through this crazy move
Kudos to a well run facility
No light in hall. It will be nice to have a code to enter instead having to go to the office get access to unit hours of operation are not too convinience.
easy to get to location. great selection of equipment. friendly staff
It is my intention to follow up this survey with a letter to the U-Haul Corporate Office regarding the polite and professional service I received from Evette during numerous communications. Thank you.
I was sold on an expense storage space for the 24 hour access but its been months of me paying a high premium with no access. im very pissed off since i need to access my stuff usually after work
Would be nice if they were open later.
Very helpful, and profesional, I have been using u-haul for years with moves through the military but I have found u haul has grown to be the best in moving assistance. Thank you !!!
My storage room wus filled with bugs and rat to which I was told that they were not responsible as other storage unit holder may have the insect and rodents and they migrate to my unit.
The staff was friendly and exceptionally helpful. This was the best experience I have had with UHaul. Thank you very much!!!
Love the free month of rent. Rates after the free month seem a little high. I had to ask for the u-haul security lock on two different days to finally get one.
Really accomodating. GREAT customer service!!!
Evette Golden- Great, bright attitude! Rob Santoro made me feel valued as a customer. Frank Garu helped to calm me. Laura Eisenbach-During this tough time she perfectly balanced her job and kindness.
Everyone was great! No problems, they even got me a larger room on the spur of the moment. Would recommend these folks to anyone! - Brian H., Ft. Lauderdale
Excellent staff. Without exception, they were very user friendly competent.