Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Centerpointe Mall
Staff was very helpful and friendly.
My reservation was to include a handcart and furniture pads. They were not provided.
Good crew, and good service.
Was charged for fuel when I brought it back to the same level. Will never do business with uhaul again and will share my negative experience with as many people as I can.
Staff was friendly and helpful. I will rent there again...
On time, speedy, took the utmost care w our furniture and possessions. Professional and excellent service from James, Steve and David. Would use them again and recommend them to all.
Associate told me the truck was in great shape. It shook at 60, smelled like anti-freeze, at one point steam was pouring out of the vent system, the radiator light came on right at the end. Stopped for gas and it almost didn't start and then to top it off your chart said put 17 gallons of gas in truck and I got hit $17 fuel charge. Count me out never using u-haul again.
Awesome experience. Sales people are always very helpful and friendly.
The staff was not very friendly. But they upgraded us for free because they didn't have the size trailer we needed.
Have more help at the counter for check in/check out.
Customer service was excellent. However having to park my personal vehicle at the very back of the building and having to walk outside all the way around in extreme heat with bad knees because customers are not allowed to walk through the building to pick up personal vehicle after dropping off Uhaul equipment made me very unhappy. Customers should be allowed leave personal vehicle up front, walk through building to the back, or more spaces need to be made available closer to the front.
Very pleased. Truck was ready and very clean.
No improvements necessary! Your employees helped make our move as smooth as possible and completely hassle-free every step of the way. Can't thank you enough for the the enthusiastic and positive service experience!
Employees were friendly and knowledgeable. I was in and out in less than five minutes. Keep up the good work!
Fast friendly reasonable price...thanks
The staff were helpful in answering questions and offering advice.
The employees in this store were most efficient and helpful. I was in and out very quickly. A friendly place.
Easy pick up and drop off.
Bad wheel alignment, terrible ride.
The guy was alittle slow big line and most of us had reservations NEED EXTRA HELP
Checking in was a little rushed, I had some questions and she didn't really answer them. Informed me I had until 12:30 to bring the truck back. Arrived at 8:20 to get my vehicle and didn't get it until 9! Wasting 1/2 an hour waiting for them to bring the truck around. So really only had 31/2 hours to get my moving done. Maybe have more than 1 person checking people in so the wait isn't so long.
The team was very helpful and allowed me to extend my rental time due to the rain. It gave me the flexibility I needed!
Excellent service from Brian!
Everyone was working as a team and a "can do" attitude.
The female General Manager was awesome! Wyandotte location should take lessons from her! She was outstanding! Thank you!
From my first inquiry to the return of the vehicle, the service was exceptional and the vehicle was immaculent. Thank you! This is a top notch, well managed business. I highly recommend this location to meet your moving needs.
Severely understaffed at opening time Sunday morning resulting in long wait times. Staff was outstanding in trying to help, but more workers badly needed.
I have no complaints at all, it was great. I had a question shortly after I left and called them back. Valerie was great! Answered my question and was very polite and friendly.
I've rented multiple U-Haul trucks this year and can I just say that hands down you all have some of the best customer service in the world. The way you've all handled issues that were my issues and no fault of U-Haul is just astounding. I really feel like I can't praise you all enough. Things that were very stressful to me you just took care of like it was a piece of cake and made my life easier. So happy with your company I can't even explain it!!
Picking up was great. Returning less so. I was going to let them know we had to jump the truck (battery died while loading) and the transmission was on it's last legs, but after starting to help me the person at the counter said, "it's 7, you'll need to drop the keys off in the thing outside". It wasn't yet 7 and why start to help me then suddenly stop?
Everyone was so friendly and helpful. They were very patient and made sure i got the best deal after i reserved the wrong equipment. Would highly recommend this location.
Should have 2 ppl working the front desk
very hard to pick up and return due to entrances blocked with returned equipment...
Two Employees were arguing when I walked into the building and made it very uncomfortable to be in the building. The female employee who was then helping me was very angry and abrupt and not very helpful .- Not what I expected at all, I just wanted leave.
It took awhile to pick it up because there was only one person working. There were two when we dropped it off though. Everyone we met was really nice.
Location appears to be understaffed. Calls to the location are on hold and eventually forwarded to a call center. Inconvenient.
Mostly good experiences through this location. Very good this time. Location is tight. Layout is poor. Hopefully U Haul can build out a close by or renovate this one
The seatbelt warning icons flashed and buzzed for the first five or so minutes after the truck started moving. And when we turned off the ignition and started up again, the warning went off again. Very annoying.
Everything went smoothly as expected.
Have 2 people to help at the service desk during the busy morning hours. I only had to wait 15 minutes to check in with my reservation, but people came after me probably had to wait longer.
I suggest you could hire more staffs. It has been too dilatory because only one staff covered all customers during the morning. The other frustrating thing was that the actual fuel gauge was different from the fuel gauge in the contract. At first, I did not check the fuel gauge in the contract but right away realized that these are different. The fuel gauge in the car was half but the fuel gauge in the contract was 3/4. So I had to spend more my money for that. Even worse, after returning my car, they charged $6.80 for fuel.
UHaul really screwed this up. I brought the trailer back as agreed but have received emails and phone calls that it hasn't been returned yet. Something is amiss!
Real nice facility, just a little pricey.
Real nice facility, just a little pricey.
CS representative, AF Vet, was impressive. He is a very good employee!! You are lucky to have him. Give him a $1.00 an hour increase---now!! Really helped me out when I needed a friend. He did not know that I was dealing with a death in the family.
We arrived during busy time. There was a line of customers waiting to get their equipment.Everyone worked together to get us in and out as efficiently as possible.
Friendly, courteous, and fast service.
When I made the reservation, the lady asked me if I was moving a lot of stuff and I said a bit. So I was scheduled for a 10 ft truck. I was concerned when the truck did not appear very big as I knew if I took anything else than what I took we would not have had room to bring it all. As it is I have to go get stuff still and will have to resign myself that it needs to be let go and get on with life. I am quite stressed out when a service center rep told me I HAD to return the truck to Grand Rapids when in fact I was able to drop it off very close to where I am residing right now.
Your person inside working the counter could us a little more help at times.
Once they heard about out bad experience they did everything they could to assure us they would look into the situation.
Trailer lights shorted. Being an engineer I had the tools on hand to diagnose the problem. Uhaul location in Ohio confirmed my diagnosis. Upon return of the equipment, original location refuses to acknowledge the issue and is denying reimbursement of repairs I had to perform to my tow vehicles electrical system due to the short.
Absolutely horrific customer service! The husband/wife team employees need to go. Especially the wife. Has U-haul gotten so big that the employees can treat the customers however they choose?
Did not receive a receipt.
Van was clean but had a smoky smell.
Custom service was the worst I have seen. Would not rent the trailer to us even though online had in stock. I had to place order online to pick up from location I was already at. Had tried to call a couple of times before going to location but no answer. Onsite the phone was not being answered by staff. Lady without a name tag was rude and was using foul language. I will not be using uhaul any further. Rented a penske truck for the rest of my needs on a different day.
Sandy at the Grand Rapids store on 28 at was so good..
No I never been to the store before, and Sandy was one of the best service representatives I've ever met and I've been a customer service represent myself for a few years and never came across somebody that can multitask and do what she's done, excellent with your customers and does a great job and just to let her know appreciative I was...
Improve the process for scheduling, confirming and picking up the full UBox from storage. I never received a call when I was told I would.
It was a bit challenging with your lot being paved. Slowed down service and it took 40 minutes to get out of your lot as other customers had blocked us in.
Other than that though, service was very good
The lot was being re-surfaced, so all your truck were across the 5 lane street from your store
The trailer we rented had furniture pads/blankets in the back of it. We did not ask for them, so it was somewhat nice. This however makes me think that no one checked the back of the trailer when it had previously been returned. The trailer was clean, but that was due to the previous customer and not Uhaul.
I had a reserved truck for 5:30. I had to wait 25 minutes to get the truck once I arrived. It would be helpful to have an additional customer service representative working to help customers save time when they arrive.
The retrieval of the UBox is not clearly defined. You have to call and wait for a CSR to answer. I do not have a great feeling that the box will be ready when I pick it up. I`ll let you know if it is.
Two days later I realized I left our new broom in the truck. I returned to the drop-off location. When I walked in the female manager was berating the guy I recognized as the pleasant employee who received my truck. She continued to speak to him in the same manner until I reached the counter. I told her I dropped off a truck 2 days ago and accidentally left our broom inside after sweeping it out and wondered if they had it. She said rudely, "Was it longer than 24 hours? If it was longer than 24 hours it probably went in the trash." She did not offer to check and began talking to the employee again. Her attitude soured an otherwise good experience. She should never address issues in front of customers and should at least pretend to be helpful.
Was very happy with the friendly staff.
Make the parking lot bigger! They need more room
The staff was very helpful.
Great service. Made reservation online - very easy! Staff at location very efficient.
Great customer service. Quick easy drop off.
No one help me un hitch the trailer! I did it and they weren't busy.
I had a great experience but the reason why I only rated the overall rating at "above average" and not "Excellent" was because that gas tank was not as full as what was on the sheet. I didn't realize it until I already left.
Had very good service. It was a good experience all around.
I loved the service excellent customer service received from Marcus I think was his name and Lavend... Can't remember how it's spelled Sorry but they both were awsome. Thank you
I love the fact that you have a station to reuse boxes. I also like that you carry environmental and child safe packing peanuts.
As far as the location at Centerpoint Mall, it was ok. Just my truck, what I thought was serviced- wasn't. I nearly broke down with a blown engine. I had to stop in Kentucky at a Uhaul Center-(Louisville), my truck was almost three quarts of oil short. The only thing wasted I guess was my time. It delayed me for almost three hours. The Louisville store Mgr., even mentioned after looking at side of truck that the location at Centerpoint didn't properly perform a PM. Luckily me being a former CDL, I performed my own pre-trip inspection.
Tried to drop off twice on Sunday, both times there were at least 12 people in line. Only one person working the desk and then helping hook up, so the wait was long. Left and came back another day. Will not go there again.
Possibly text messages notifying of delays at the counter. I waited close to an hour to check in even after fast check in was chosen online.
Facility was severely understaffed on this Sunday morning. One employee behind the counter did an excellent job but had to wait 45 minutes due to large volume of business that day
I would suggest parking the bigger trucks in the back. The parking lot was really crowded and it's not that big.
Good value for the money!
It was frustrating to have to return the truck back to the original location when there was a U-Haul location 3 blocks from where I moved. The staff was very nice, but the process was very slow. The cost per mile was too high, in my opinion, especially since I had to pay for the gas too.
Truck was really old and ran hard, AC was off and on......it made it but it was definitely showing wear and tear. The staff are great and really helpful. We always use this location. Truck was a 15ft. so I don't think that size has been replaced with new trucks yet. Thanks so much!
The worker was short with me, and insisted on telling me when I had concerns, that the call center don't know what they are doing.
Great service and smooth pickup and return!
The charges were not properly explained. The lady customer representative was very agitators. She probably only wanted to just handed the key and not ready to answer questions.
We have used this Uhaul location for over 20 years for both equipment rentals and occasional storage. We also get our propane there. Even though it has had different managers over time, it has consistently been excellent.
Provide number to call when returning equipment so employees can meet you there instead of waiting around at drop off site with equipment as the signs instruct just wondering if they know you are back.
My experience with UHaul was very pleasant. The equipment performed get. You get a 10 out of 10.
The truck i used had some leaks. We moved across state and it rained most of the way. Some of my boxes with important documents got ruined because of sitting in a puddle of water.
I see no need for improvement....I reserved online...arrived at pickup store....was on the road in 10 minutes.... Staff was very professional and knowledgeable.....
No major issues, however the turn signals were checked before I left, however when I got home the right turn signal did not work on the trailer. Despite my best attempts I could not get it to work.
Excellent customer service!
The windshield was a bug ridden collection area - had to scrub myself. The inside of the truck was clean and nice.
All, enjoyable to get in and out quickly
Staff was excellent with great customer service. My only complaint is that it is such a small space for so many trucks!!
Great service. Need more space at this location.
There was only 1 person working the computers and there were several people waiting. I had to wait 20 minutes before reaching the counter.
We returned the trailer after hours, I called U-Haul the next day(Monday) and received instructions. Told to wait for email receipt...got it...everything was fine.
Thanks for all the help you gave us.
Just keep doing what you are doing.....we move a lot of art work in GR and Chicago and we always use UHaul!!!
Good Customer Service and Organization at U-Haul Moving and Storage.
Everyone was very helpful. The owner was awesome at helping us get going and loading the trailer and car.
The man helping me was professional and courteous. He went above and beyond to make sure my trailer and car were secure.
I do running events for a living. I would like to see some sort of discount for frequent renters. I rent from U-Haul on the average of 6 -8 times a year from small panel vans to 24 ft trucks.
I was told that i can rent a one way van rental but when i call U haul i was not able to return the van at different location, this cost me extra 1500 miles to drive back the original pick up plus 2 hotel nights and almost $ 500.00 extra on the final bill.
Booked online. Truck ready when I arrived. Nice experience
Sundays are very busy due to customers not reserving equipment ahead of time and getting upset with the workers when they can't get what they want when they want it. Having reserved ahead of time, I was pleased to quickly and efficiently get the trailer I wanted with excellent service from Dani and Scott.
Steve was very helpful, thanks.
Professional , easy smooth rental process .Good value.
The manager was extremely rude and unprofessional. I ended up losing my temper at him.he wouldn't explain anything to my understanding. He proceeded to argue with me in front of other customers
The customers made comments to me on his rudeness
In my opinion, this rental was far too expensive, I think U Haul has lost their mind charging this much for a car transport trailer, almost $400.00! This is ridiculous, good luck with my future business. You'll have none.
Waited 10 minutes until they could clear trucks, then was told to pull around back. No one assisted, waited another 5 minutes, then walked over to where a man was assisting another person. After he got to me and unhitched the trailer he could not get wifi and told me to drive around to the front and go inside. His shirt stated he was the General Manager.
$25 for cleaning? Wtf is that about, you must pay your employees like $800 an hr bc it would take all of 5 min to sweep out the back of a 6x12 trailer.
Don't tell one customer that if they are under mileage that they will be reimbursed the difference. Then tell me that it's only an estimate and keep the difference. I won't use Uhaul again.
Everything was great. People were friendly and efficient, and the helped me get what I needed.
I dropped off your trailer on a Sunday evening at 6:30 pm. I couldn't pull into the entrance because the trucks and trailers dropped off ahead of me were all the way to 28th street. Had to go in the exit side to the back of the building to drop your trailer off. Great experience otherwise.
Upon the return of the vehicle, I informed Sandy that the needle was not all the way to Full this morning when I picked up the truck. It was brought up to the front for me to take by one of the workers who have me the keys inside the store. During this brief and unpleasant exchange Sandy informed me that 'it wasn't her fault her co-worker made an error'. I didn't feel that way. She told me 'I should have been accompanied to the vehicle'. Again, she blamed a co-worker. I didn't think a mistake had been made. She then asked me if "I read the contract?" I told her I did not, but what's the use if someone was supposed to tell me what to look out for and in her words failed; and if someone was supposed to also accompany me to the vehicle but failed in her words. I took out the contract. It's quite lengthy. I informed her I hadn't read it and asked her if she read everything she signed? She lied and said yes. She did not check my history as someone who has used uhaul for 35 years. Her Customer Service was outrageous. I wanted the facility to know that they wrote the tank was full, but the needle indicated out was not. Only by a very small amount, but noticeably short. We're taking about originally a gallon of gas:$3? Why argue with a customer over a beach in protocol and a simple fix. The Manager Alex came out and said, sometimes these things happen. I'll check the prior user and make an adjustment if there's something amiss". Done. Thank you. I work for the Guiding Light Mission. We were moving furniture for people in need. It's donor $ do therefore, every dollar counts. That's a serious responsibility.
Sandy shouldn't be anywhere near Customers. She escalated and became irrational "like it's my fault you didn't change something you agreed to". I never said it was her fault for anything. I didn't notice the gas till I left. Was a simple matter. Sandy's in the wrong job.
My only issue was the mileage allowance. I only drove the truck from the Uhaul shop to my house, to my daughter's new apartment in Ann Arbor and then to the Uhaul store in Ypsilanti. I came in a couple of miles over the limit (for which I was not charged, thank you), so it seems a few more allowable miles would have been appropriate. Overall, a very good experience.
The only "problem" at the drop off location was very small parking.
I returned the truck after hours and received an e-mail receipt. Looking it over, I noticed that they charged for dolly and pad rental - neither of which were used. I hope that isn't a common occurrence!
The person that assisted me exhibited excellent customer service.
First II had went to the location at
2720 Burlingame SW, Wyoming, MI 49509 and and I was inquiring information and Cliff was very rude and told me his employee got paid by the hour and needed him moving. I was very offended so I told the guy to cancel my resevation and left the store. So then I went with another location and I appreciate the service they gave me.
Nothing I can think of that needs improvement ??
After renting a van from Oakpark Illinois location, I swore I would never use the U-Haul company again. However being that I work very near this location I decided to give them another try. The staff was friendly and extremely helpful I cannot say enough good things about the way this particular outlet is managed. From the owner of this location to every person I came in contact with everyone has been amazing thank you so much for all your help.
Easy in and out for appliance dolly rental. Customer parking is kind of a pain but the good news is it is a pain because they have a ton of equipment on hand.
The gas gauge on the dashboard did not read accurately so I asked the attendant if I could be billed for the exact amount of gallons they pumped into the tank after I returned the truck, instead of his estimate of the gallons needed to fill the tank. He said no. It would seem more fair to me if the final billing would be based on the amount of gas that is pumped into the tank to fill it rather than an attendant's estimate of that amount, especially when the gauge does not read accurately.
very efficient, no problems
Representative took care of my concerns with the rental promptly which was appreciated.
The service of what the employees displayed was above and beyond my expectations. Customer care was on full display, & service was expeditious. Look forward to seeing you all again.
Quick and friendly, everything one would expect and hope for!
It was a pleasant place to rent the truck, much much better than others. Thank you.
Rented online, picked up as directed. No problems. Staff was friendly, trailer was in good shape. No issues at all.
Reduce the wait time especially when online check in is already done by the customer.
Everything went smoothly.
It would be nice to have some kind of ramp built so that access could be easier between levels.
Because of you my goal for the day was completed!
I was not impressed with the customer service at the Grand Rapids location. The gentleman that hooked up my trailer did not fully understand what he was doing and I wound up leaving the lot without a full connection to the lights on the trailer. I rented the trailer for a full twenty-four hours and asked the representatives in the front office if they would make a big deal out of me showing up a few hours past my twenty-four hour timeframe and they said they would not. I received my bill the day after dropping my trailer off and it claimed I dropped my trailer off eighteen hours later than I actually had. I contacted the general manager during their business hours on Sunday but never received an email back.
It is disappointing showing up and first being told that your rental is not in the system, even if they did eventually find it.
Very helpful. Thank you for your awesome customer service.
Staff was very helpful, courteous and professional.
good staff, convienient location
Clean conditions, with convenient and easy access to facility, and staff were very friendly and helpful, and also responsive on billing issues.
Pros: Reasonable monthly prices, clean. Cons: No lights, had to crawl in, not a 5x5 as stated, on 2nd fl with no elevator, staff not friendly and one guy in the back handling trucks was rude.
Staff was helpful. But call center didn`t tell me the storage unit had limited access hours, was inside the facility on 2d floor with no elevators. I had to purchase a special disk lock for the unit.
A staff member who was in the storage area sweeping etc. was rude and basically asked me to do her job for her.
They were very accomodating.
The people are very nice and down to earth, My african american lady was very helpful and thoughtful...Sorry Don`t know how to spell her name...But she`s awesome
I really appreciate the staff here. I used your space for over 8 years and would return. Thanks for everything.
The people at this UHaul storage facility were fantastic to work with. They made everything so easy and pleasant.
staff were very helpful and nice. it is a well-run location
I had a great experience with this U-Haul location. The staff was very friendly and extremely helpful. I would use them again and recommend them to others.
Everything was of satisfaction, except we were not shown how to gain access to our new storage room.
Manager is friendly until you have a problem or complaint. Terrible listener.
All the employees I came in contact with were very helpful and friendly Thank you to all of them
Very clean and friendly people
We found the manager to be very poor at customer relations. She made no attempt to truly listen and rudely kept quoting current policy when we suggested a more customer friendly one.
When I originally got the storage unit I was paying 24.99, months later I was paying 29.99, about a yr later I was paying 34.95. If the price had stayed at 24.99, I would`ve kept the storage longer.
Mike and everyone at the centerpoint location were very helpful and gave me a great experience. Would recommend
Staff at Centerpointe were very helpful and understanding. Would definitely recommend
The management team at this location was very helpful and made the move-in as easy as it could be.
The problem is that my rental unit was raised to high along with the late charges. I will not pay $60 to $80 on a 5 x 8 rental unit. Racine
The survey questions provide my description.
Misleading on the access hours. Several places stated 24 hr access, but when I actually got there and signed the paperwork they told me it was NOT 24 hrs. Very disappointed!
The person we booked with did not inform us about additional costs for insurance and a specific lock, both which are required. It cost$24.00.A weak apology was offered, nothing more done.
Second floor w no elevator is my only concern.
Customer service was great! The best I have experienced at a UHaul facility.
The staff was extremely helpful, friendly, and courteous. I was more than pleased with my experience at uhaul!
perfect all ubual places should be this helpful and amazing
the best service of any where i have gone to thank you
The only thing i did not receive is my accress card to facility as i was told i would receive one.
Everyone was very polite and professional and worked diligently to make all of us guests taken care of and happy...Thanks to everyone at the UHAUL in Kentwood, Michigan on 28th Street....
check your system for closest location alternatives. I moved to Traverse City, MI and my U-Box originally was going to Sturgeon Bay, WI. Luckily I noticed in time
The facility was clean and organized,the staff efficient and helpful. I`ve come here for the past few years and have found no reason to keep coming back. I recommend this dealership to others.
The staff were excellent and understanding. They wete very helpful at a time of crisis for us. You have a very knowageable staff who know what to do and how to treat its customers. Excellent!!
Only problem for me was that the facility did not clarify the spacing between the storage units. This made it difficult for the customer to secure furniture items.
They were very friendly and helpful. However, the wait was long because they were understaffed.
The facility was able to accommodate my needs exactly. They were a big help.
Shawn the owner was great he was very helpful and they all knew what they were doing. Every time we went there they would recognize us and say hi.
Staff was friendly and knew their jobs well. We are very satisfied.
I only had access until 6:45PM which was inconvenient for me. The unit was very hot and there wasnt a ceiling. Overall, this was a very poor experience and I do not recommend this facility to anyone.
Couldn`t get into the storage unit despite 24 hour access. Still need to call and find out why.
Everything was good but I wish there were lights inside the storage unit as I had to walk out to `trip` the hallway light on several times.
for 3 weeks of our storage rental, we did not have a security card for enterence. This was an inconvenience because that meant I had to go into the office and have someone unlock the door for me.
it would be good to have a light in the storage unit itself - other wise service was good and very accomidating
Having the automatic payment option was really convenient. Thanks.
I rented a storage for 6 months, I also rented 3 trucks and a car dolly. The U-Haul staff was very friendly, helpful, and always tried to help me save money.
Geneva T. Hinton
Had to purchase $10 Uhaul lock Then new lock did not fit latch to storage unit! Staff drilled out latch hole but this diminished integrity of latch. Oh well at that point I didn’t have another choice
I wish there was a freight evelater on site. But thats life.
Difficult to reach a person from the actual location instead of call center, the unit had a dirt floor all my furniture got dirty-pest trap in said unit. Moved to better facility
Wish I could hv a pro rated price
Very helpful staff and nice storage unit!
I am still owed $35.00 late fee promised by your management as they did not facilitate a change in billing which caused me to incur a late fee.
People were nice - box was clean. BUT... the UHaul system was lame. They booked me to Traverse city then told me I could only go to Grand Rapids - at we were loaded.
LOVE THE CUSTOMER SERVICE THE GUY THAT HELP ME HE MADE IT MORE EASY FOR MY MOVING WHILE I WAS STRESSED OUT ABOUT IT
the service was good and the storage units were a good size for my things.
Servise was friendly and cooperative
Dated units, does not have the facilities and amenities that other storage places have. Did not have climate controlled unit.
The facility was in good shape and well maintained
The staff was extremely friendly. Even when the store became busy they remained polite and were very efficient. The storage unit was very easy to access and very convenient.
The Staff at 3815 UHAUL are helpful and supportive.Thank you, Ann Condon
I`m happy n satiesfied for there service n understanding
Mike and the whole team where extremely pleasant and helpful whenever we had to access the storage unit. And also when we rented a truck to move out of state. Thank you all for being professional!
As it stands, as a result of this experience, and despite all of my former positive ones with U-Haul, I would not recommend U-Haul to anyone, friends, family members, acquaintances, or strangers.
Service was good, friendly and helpful.
Contacting someone on the phone was nearly impossible, as the box was not delivered when scheduled. The people in the store were very nice and helpful
Thank you for you great service. Will probably be back next spring!
Friendly manager, THANKS! Nice supply of moving supplies available for purchase, easy access to facility, helpful staff. would recommend to friends
They provide very good service.
I had excellent service from the workers at 28th street in grand rapids mi. they were extremely helpful.
All of the staff are very helpful. They are very concerned about their customers.
I had my storage unit for one year and didn`t have any problems. I would have liked them to be open a little later but I understand the hours and availibilty.
The office was always understaffed and the standard operating procedures for renting the space were obsurd. You have no business calling yourselves a service business
Location did notknow how to bill U-box. Found out I had to take it to a different location which wasn`t clear from the online reservation. Staff didn`t call me back when they said they would.
Everyone was professional and helpful
extremly helpful courtious and nice
I rented a truck just hours before the biggest blizzard in many years and lost my key somewhere in a snowbank. The GM Michael Auch helped me alot. Thanks, Phillip E. Hermes Abilene, TX.
Very helpful and considerate
I was overall please with the services with the exception of the checkout taking 15 minutes or so. If this could be streamed lined than customers would leave on a happier note. Thanks UHaul!
All was great except the hours some days close a little later like 9
I truly appreciate the staff. They were very friendly and helpful. Going to extra mile to make things easy for you.
The storage area was a good value.
Very helpful and friendly staff. Mike, The manager of the operation is outstanding.
payed for almost 2 years on time and you guys are going to ruin my credit because your managers don`t want to admit that i told him that i moved out
There was always a lack of staff to help people. I mean just to get a key to go into storage you have to wait for an hour to get into storage.
I was given a corner space where there is no light...We were moving into a space in the complete dark,not knowing what we were tripping over.I do not plan to use uhaul again.
Couldn`t remember if I had responded to this. Disregard if I had
Employee was very courteous anf helpful.
The manager, Mike, was teriffic and very helpful!!
Some storage doors were bent, otherwise great! Indoor load/unload is wonderful. Staff is GREAT, yet always really busy.... lines.
There is no elevator, it is not climate controlled, no dumpster, and not enough help. The staff is really great, but the manager is a jerk who is on a power trip.
I only wish the units could be accessed later into the evening, but otherwise very good service. Clear, helpful and prompt.
If anything, the location seemed understaffed. All of the employees were doing a great job and clearly working hard, and yet, there were wait lines both inside and outside at the truck return.
Experience was quick and well informed.