Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Centerpointe Mall
1. Store was cluttered
2. I was charged a fee for locking the keys in the truck. There was not a drop box located in the drop zone area. My decision to lock the keys in the truck was based on not wanting to have the truck and equipment stolen. I later found out that there was a drop box located in the front of the store no one ever told me at the time that I picked up the truck. I called the customer service number and explained to Cody that we believed that we did the responsible thing and that I wanted a copy of the bill from the locksmith or be refunded the charges because I based my decision to lock the keys in the truck that there would have been a spare set. He attempted to contact the store and they did not answer the phone. He informed me that a manager would contact me in 3 days. No one ever called. This past Saturday I went into the store explained the above and was told that I would be contacted on Monday and once again no one called.
Customer service and follow up responses appear to be non existent at U haul. So far I have been lied to twice. Penalized for doing the right thing by protecting U haul's assets. Trying to understand why a key drop box was not located in the drop off area or at least a sign directing one to the drop box and why U haul does not have spare keys to their equipment?
No I would not recommend anyone to U haul what I will do is share my experience with everyone that I know.
I didn't know how to lock the back of the truck. I had to call a employee back to the truck to show me because he just left the truck. After paying my name and signature line with accept still was showing and I asked if that could be cleared before I left and I was told not to worry about it. It will clear automatically.
GM Jim helped me out with a mileage discrepancy with the vehicle I rented. Instead of saying something like the odometer doesn't lie, he looked into it and saw there was no way I could have traveled that far in the time I had the truck. Really nice to know that they have the customer's back in a situation like that.
They were very prompt and accomodated me. I had to change the date to the next day and it was no problem!
Everything went smoothly! I enjoyed the movers. Excellent job.
The employee who checked me in and out was so nice! Great customer service skills. I was so impressed!
All the people that I worked with at this location were fantastic. They were helpful, knowledgeable, and customer centered. I had occasion to talk to people that I assume were corporate people at the phone number that was listed on the contract. Both were rude, disrespectful, and ill informed. Those folks away from the on site location are not representing U-Haul well. I can give more details if you are interested.
Other than moving due to 28th street traffic, that location is great, good employees and equipment , in-out in timely manor ...JA
Very easy drop off. Have not been inside facility though.
It was very cold and snowy last Saturday while moving my household in a 26' truck. We surely would have appreciated a truck with a working heater to keep warm and the windshield clear with a defroster. Never again!
It was hard to return trailer due to overload vehicles on the line.
I DO NOT HAVE ANY COMMENT
I did pay for a materess bag that I did not receive. I forgot to ask for it. But they customer service person did not bring it up.
Quick and simple, friendly staff
Conveniently located with friendly staff.
Listen to the customer instead of blaming someone else, they need to actually take charge and do a thing.
The inside of the truck was not cleaned out.
The truck I picked up only had 1/4 tank of gas. I think it should have been filled up so I didn't have to go straight to the gas station after picking it up and it would have made it easier for turning it back in.
The location overall would be excellent , the reason above average was selected was due to property size, and the way it's utilized, nothing wrong but it's seems to be a busy location, prop crowded with equip, making it kind of tight to navigate. The staff there again was excellent , my equip was ready, paperwork ready, pull In , employee walker had equipment hooked up, proper safety inspection completed and on my way. Same courteous contact when I returned equipment. Good service , new equipment and good employees, Joe A. GR Mich
I have two issues. The first, your website makes it seem that you HAVE to accept the $10 insurance coverage. I tried to opt out and it gave me a warning about it. That seems dishonest.
Second, my mileage was incorrect. I drove 16.9 miles. I sent my route to the establishment. I moved a bed and immediately returned the truck. The receipt said I drove 49 miles. Is this something that you guys regularly do? I am disputing this.
This is a well run location.
I have dealt with this location before and again found the people to be professional yet friendly and upbeat. I will do business here again.
Over charging customers, unconvincing customers and there move by excessive and un necssary charges when dropping u haul over night.
I do not think their estimate for the gas usage was correct so I received an additional charge.
I brought the truck back 3 hours earlier than expected but, didn't get a compensation for that.
None good customer satisfaction.
Good stuff all around. Customer service was fantastic.
Just continue the excellent work - and thank you enormously for making our move easier!
Staff was very friendly and helpful.
The team was super helpful!!
It would be nice to include complimentary mileage up to a set amount in example, first 50 miles then start charging. $1.00 per mile is price gouging.
Awesome customer service. Absolutely no issues. Exceptional!
Nothing to do with this location. The truck we rented needs to be retired. High mileage. No pressure on oil gauge. Didn't want to start.
The employees, call in numbers and web site are Very quick and easy to work with.
Pre-heated in, truck waiting for me upon arrival. 5 min in and out and was out on the road.great service, would recommend to anyone.
Pretty unorganized desk service. The reservation had a appliance dolly on it and it was not already in the truck ready to go.
Check out was fast and friendly. The 15 foot truck was in stellar condition and was easy to use. I will definitely rent again.
Better traffic flow through reception area. Having to weave around stacks of boxes to get checked in can be difficult when there are more than just a couple of customers.
Staff was very distracted. While I was being helped, the staff member frequently stopped assisting me to help coworkers who did not know what they were doing. She did not acknowledge that she was doing this. I didn't feel important as a customer, and it almost doubled the time I would have had to spend picking up my van.
The 19.95 price written on the vehicle and advertized is a total lie. That price doesn't include tax or miles driven. Complete false advertising
Everything was excellent. Truck was in good condition; clean. Pickup and drop off was effortless. Thanks!
Very friendly and helpful staff.
I've rented equipment from this location several times, never a problem, I call , pull in and out with requested equip in very short time. that's why I go to that location, the employees are professional but still real people, not uncaring robots. I hope whoever reads this tells the 28th st by eastbrook location they do a great job...
Easy and awesome experience!
Initially the woman helping me was crabby, but the rest of the staff were helpful and attentive. Lots of distractions with the walkie talkies and griping loudly being broadcast which doesn't make the best atmosphere for customers.
Everything went like clockwork. Nice trailer.
Very good experience from everyone I dealt with. Thanks.
Awesome experience. You are well organized and pleasant to deal with. Thanks!
Great service, great price and no need to wait!
Truck would barely start, transmission would not shift properly(RPM's were very high prior to it shifting) Window crank on drivers side was missing the knob
Rusty wheels and bumper - This old truck needs maintenance!
My only issue was with the car towing options. I originally reserved a car dolly and then when getting the car hooked up realized the because I had a 4-wheel drive vehicle that wouldn't work and I needed a car hauler which they didn't have at this location. I ended up waiting 3 hours to get the car hauler. This wasn't the fault of the location, I would say it had more to do with the options on the website when initially reserving the equipment.
Ck out was miserable, thanks for the unpredicted fees. No credit card machine! !! Ridiculous wait!also wont come back.
When I booked a trailer at this location, I was told by the rep on the phone that I'd be receiving a call to verify my reservation and the time that I'd be picking up the trailer. I never received a call. In fact, I had to call myself and then was on hold for 12 minutes before talking with anyone. When I picked up the trailer, the employee at the counter was very friendly but seemed uninformed. He didn't give me any instructions for trailer drop off, which ended up creating a huge hassle at the end of the day when I returned the trailer to the Plainwell location. I'm unhappy because of the lack of communication, vague to no instruction, and unorganized nature of this whole process with Uhaul.
They adjusted my gas for what was in the vehicle after the initial sheet was printed, then charged me for gas based on the original printed amount. Same guy handled both giving me the vehicle and taking it back and told me not to worry about it. Scummy practice.
Worse experience ever at u-haul the lady was very unhelpful. Did handle me with care . Just told me to is James Walter tomorrow. Very unpleasant and flustered and I can understand being business but at least be nice. Customer service training needed very bad. Unsuccessful and big waste of time and energy.
Do not allow people to smoke in your vehicles. If you're a non-smoker and you rent a vehicle that smells terribly of smoke it's an immediate turn-off.
Chris Jewell was particularly helpful
Original location (Plainfield ave) did not have my trailer size available. 2 options offered were upgrade to larger size free of charge but still at different location. Or the size I chose could still be picked up at a different location.
This worked out fine but would have been nice to have correct size moved over to the location I picked
Not Sure. I was a good experience
Only issue I had was with the individual working outside doing the returns. He was very high strung; honked his horn at me twice as I was looking for the place to return the trailer, including erratically driving a uhaul truck around the parking lot to catch me. When engaging with him during the return he was over-dramatic about me take the trailer off my vehicle saying "I was doing it all wrong". I think he was just overworked, but pretty uncalled for.
Staff was very helpful and friendly.
My reservation was to include a handcart and furniture pads. They were not provided.
Good crew, and good service.
Was charged for fuel when I brought it back to the same level. Will never do business with uhaul again and will share my negative experience with as many people as I can.
Staff was friendly and helpful. I will rent there again...
On time, speedy, took the utmost care w our furniture and possessions. Professional and excellent service from James, Steve and David. Would use them again and recommend them to all.
Associate told me the truck was in great shape. It shook at 60, smelled like anti-freeze, at one point steam was pouring out of the vent system, the radiator light came on right at the end. Stopped for gas and it almost didn't start and then to top it off your chart said put 17 gallons of gas in truck and I got hit $17 fuel charge. Count me out never using u-haul again.
Awesome experience. Sales people are always very helpful and friendly.
The staff was not very friendly. But they upgraded us for free because they didn't have the size trailer we needed.
Have more help at the counter for check in/check out.
Customer service was excellent. However having to park my personal vehicle at the very back of the building and having to walk outside all the way around in extreme heat with bad knees because customers are not allowed to walk through the building to pick up personal vehicle after dropping off Uhaul equipment made me very unhappy. Customers should be allowed leave personal vehicle up front, walk through building to the back, or more spaces need to be made available closer to the front.
Very pleased. Truck was ready and very clean.
No improvements necessary! Your employees helped make our move as smooth as possible and completely hassle-free every step of the way. Can't thank you enough for the the enthusiastic and positive service experience!
Employees were friendly and knowledgeable. I was in and out in less than five minutes. Keep up the good work!
Fast friendly reasonable price...thanks
The staff were helpful in answering questions and offering advice.
The employees in this store were most efficient and helpful. I was in and out very quickly. A friendly place.
Easy pick up and drop off.
Bad wheel alignment, terrible ride.
The guy was alittle slow big line and most of us had reservations NEED EXTRA HELP
Checking in was a little rushed, I had some questions and she didn't really answer them. Informed me I had until 12:30 to bring the truck back. Arrived at 8:20 to get my vehicle and didn't get it until 9! Wasting 1/2 an hour waiting for them to bring the truck around. So really only had 31/2 hours to get my moving done. Maybe have more than 1 person checking people in so the wait isn't so long.
The team was very helpful and allowed me to extend my rental time due to the rain. It gave me the flexibility I needed!
Excellent service from Brian!
Everyone was working as a team and a "can do" attitude.
The female General Manager was awesome! Wyandotte location should take lessons from her! She was outstanding! Thank you!
From my first inquiry to the return of the vehicle, the service was exceptional and the vehicle was immaculent. Thank you! This is a top notch, well managed business. I highly recommend this location to meet your moving needs.
Severely understaffed at opening time Sunday morning resulting in long wait times. Staff was outstanding in trying to help, but more workers badly needed.
I have no complaints at all, it was great. I had a question shortly after I left and called them back. Valerie was great! Answered my question and was very polite and friendly.
I've rented multiple U-Haul trucks this year and can I just say that hands down you all have some of the best customer service in the world. The way you've all handled issues that were my issues and no fault of U-Haul is just astounding. I really feel like I can't praise you all enough. Things that were very stressful to me you just took care of like it was a piece of cake and made my life easier. So happy with your company I can't even explain it!!
Picking up was great. Returning less so. I was going to let them know we had to jump the truck (battery died while loading) and the transmission was on it's last legs, but after starting to help me the person at the counter said, "it's 7, you'll need to drop the keys off in the thing outside". It wasn't yet 7 and why start to help me then suddenly stop?
Everyone was so friendly and helpful. They were very patient and made sure i got the best deal after i reserved the wrong equipment. Would highly recommend this location.
Should have 2 ppl working the front desk
very hard to pick up and return due to entrances blocked with returned equipment...
Two Employees were arguing when I walked into the building and made it very uncomfortable to be in the building. The female employee who was then helping me was very angry and abrupt and not very helpful .- Not what I expected at all, I just wanted leave.
It took awhile to pick it up because there was only one person working. There were two when we dropped it off though. Everyone we met was really nice.
Location appears to be understaffed. Calls to the location are on hold and eventually forwarded to a call center. Inconvenient.
Mostly good experiences through this location. Very good this time. Location is tight. Layout is poor. Hopefully U Haul can build out a close by or renovate this one
The seatbelt warning icons flashed and buzzed for the first five or so minutes after the truck started moving. And when we turned off the ignition and started up again, the warning went off again. Very annoying.
Everything went smoothly as expected.
Have 2 people to help at the service desk during the busy morning hours. I only had to wait 15 minutes to check in with my reservation, but people came after me probably had to wait longer.
I suggest you could hire more staffs. It has been too dilatory because only one staff covered all customers during the morning. The other frustrating thing was that the actual fuel gauge was different from the fuel gauge in the contract. At first, I did not check the fuel gauge in the contract but right away realized that these are different. The fuel gauge in the car was half but the fuel gauge in the contract was 3/4. So I had to spend more my money for that. Even worse, after returning my car, they charged $6.80 for fuel.
UHaul really screwed this up. I brought the trailer back as agreed but have received emails and phone calls that it hasn't been returned yet. Something is amiss!
Real nice facility, just a little pricey.
Real nice facility, just a little pricey.
Absolutely horrific customer service! The husband/wife team employees need to go. Especially the wife. Has U-haul gotten so big that the employees can treat the customers however they choose?
Improve the process for scheduling, confirming and picking up the full UBox from storage. I never received a call when I was told I would.
The retrieval of the UBox is not clearly defined. You have to call and wait for a CSR to answer. I do not have a great feeling that the box will be ready when I pick it up. I`ll let you know if it is.
It would be nice to have some kind of ramp built so that access could be easier between levels.
Staff was very helpful, courteous and professional.
good staff, convienient location
Clean conditions, with convenient and easy access to facility, and staff were very friendly and helpful, and also responsive on billing issues.
Pros: Reasonable monthly prices, clean. Cons: No lights, had to crawl in, not a 5x5 as stated, on 2nd fl with no elevator, staff not friendly and one guy in the back handling trucks was rude.
Staff was helpful. But call center didn`t tell me the storage unit had limited access hours, was inside the facility on 2d floor with no elevators. I had to purchase a special disk lock for the unit.
A staff member who was in the storage area sweeping etc. was rude and basically asked me to do her job for her.
They were very accomodating.
The people are very nice and down to earth, My african american lady was very helpful and thoughtful...Sorry Don`t know how to spell her name...But she`s awesome
I really appreciate the staff here. I used your space for over 8 years and would return. Thanks for everything.
The people at this UHaul storage facility were fantastic to work with. They made everything so easy and pleasant.
staff were very helpful and nice. it is a well-run location
I had a great experience with this U-Haul location. The staff was very friendly and extremely helpful. I would use them again and recommend them to others.
Everything was of satisfaction, except we were not shown how to gain access to our new storage room.
Manager is friendly until you have a problem or complaint. Terrible listener.
All the employees I came in contact with were very helpful and friendly Thank you to all of them
Very clean and friendly people
We found the manager to be very poor at customer relations. She made no attempt to truly listen and rudely kept quoting current policy when we suggested a more customer friendly one.
When I originally got the storage unit I was paying 24.99, months later I was paying 29.99, about a yr later I was paying 34.95. If the price had stayed at 24.99, I would`ve kept the storage longer.
Mike and everyone at the centerpoint location were very helpful and gave me a great experience. Would recommend
Staff at Centerpointe were very helpful and understanding. Would definitely recommend
The management team at this location was very helpful and made the move-in as easy as it could be.
The problem is that my rental unit was raised to high along with the late charges. I will not pay $60 to $80 on a 5 x 8 rental unit. Racine
The survey questions provide my description.
Misleading on the access hours. Several places stated 24 hr access, but when I actually got there and signed the paperwork they told me it was NOT 24 hrs. Very disappointed!
The person we booked with did not inform us about additional costs for insurance and a specific lock, both which are required. It cost$24.00.A weak apology was offered, nothing more done.
Second floor w no elevator is my only concern.
Customer service was great! The best I have experienced at a UHaul facility.
The staff was extremely helpful, friendly, and courteous. I was more than pleased with my experience at uhaul!
perfect all ubual places should be this helpful and amazing
the best service of any where i have gone to thank you
The only thing i did not receive is my accress card to facility as i was told i would receive one.
Everyone was very polite and professional and worked diligently to make all of us guests taken care of and happy...Thanks to everyone at the UHAUL in Kentwood, Michigan on 28th Street....
check your system for closest location alternatives. I moved to Traverse City, MI and my U-Box originally was going to Sturgeon Bay, WI. Luckily I noticed in time
The facility was clean and organized,the staff efficient and helpful. I`ve come here for the past few years and have found no reason to keep coming back. I recommend this dealership to others.
The staff were excellent and understanding. They wete very helpful at a time of crisis for us. You have a very knowageable staff who know what to do and how to treat its customers. Excellent!!
Only problem for me was that the facility did not clarify the spacing between the storage units. This made it difficult for the customer to secure furniture items.
They were very friendly and helpful. However, the wait was long because they were understaffed.
The facility was able to accommodate my needs exactly. They were a big help.
Shawn the owner was great he was very helpful and they all knew what they were doing. Every time we went there they would recognize us and say hi.
Staff was friendly and knew their jobs well. We are very satisfied.
I only had access until 6:45PM which was inconvenient for me. The unit was very hot and there wasnt a ceiling. Overall, this was a very poor experience and I do not recommend this facility to anyone.
Couldn`t get into the storage unit despite 24 hour access. Still need to call and find out why.
Everything was good but I wish there were lights inside the storage unit as I had to walk out to `trip` the hallway light on several times.
for 3 weeks of our storage rental, we did not have a security card for enterence. This was an inconvenience because that meant I had to go into the office and have someone unlock the door for me.
it would be good to have a light in the storage unit itself - other wise service was good and very accomidating
Having the automatic payment option was really convenient. Thanks.
I rented a storage for 6 months, I also rented 3 trucks and a car dolly. The U-Haul staff was very friendly, helpful, and always tried to help me save money.
Geneva T. Hinton
Had to purchase $10 Uhaul lock Then new lock did not fit latch to storage unit! Staff drilled out latch hole but this diminished integrity of latch. Oh well at that point I didn’t have another choice
I wish there was a freight evelater on site. But thats life.
Difficult to reach a person from the actual location instead of call center, the unit had a dirt floor all my furniture got dirty-pest trap in said unit. Moved to better facility
Wish I could hv a pro rated price
Very helpful staff and nice storage unit!
I am still owed $35.00 late fee promised by your management as they did not facilitate a change in billing which caused me to incur a late fee.
People were nice - box was clean. BUT... the UHaul system was lame. They booked me to Traverse city then told me I could only go to Grand Rapids - at we were loaded.
LOVE THE CUSTOMER SERVICE THE GUY THAT HELP ME HE MADE IT MORE EASY FOR MY MOVING WHILE I WAS STRESSED OUT ABOUT IT
the service was good and the storage units were a good size for my things.
Servise was friendly and cooperative
Dated units, does not have the facilities and amenities that other storage places have. Did not have climate controlled unit.
The facility was in good shape and well maintained
The staff was extremely friendly. Even when the store became busy they remained polite and were very efficient. The storage unit was very easy to access and very convenient.
The Staff at 3815 UHAUL are helpful and supportive.Thank you, Ann Condon
I`m happy n satiesfied for there service n understanding
Mike and the whole team where extremely pleasant and helpful whenever we had to access the storage unit. And also when we rented a truck to move out of state. Thank you all for being professional!
As it stands, as a result of this experience, and despite all of my former positive ones with U-Haul, I would not recommend U-Haul to anyone, friends, family members, acquaintances, or strangers.
Service was good, friendly and helpful.
Contacting someone on the phone was nearly impossible, as the box was not delivered when scheduled. The people in the store were very nice and helpful
Thank you for you great service. Will probably be back next spring!
Friendly manager, THANKS! Nice supply of moving supplies available for purchase, easy access to facility, helpful staff. would recommend to friends
They provide very good service.
I had excellent service from the workers at 28th street in grand rapids mi. they were extremely helpful.
All of the staff are very helpful. They are very concerned about their customers.
I had my storage unit for one year and didn`t have any problems. I would have liked them to be open a little later but I understand the hours and availibilty.
The office was always understaffed and the standard operating procedures for renting the space were obsurd. You have no business calling yourselves a service business
Location did notknow how to bill U-box. Found out I had to take it to a different location which wasn`t clear from the online reservation. Staff didn`t call me back when they said they would.
Everyone was professional and helpful
extremly helpful courtious and nice
I rented a truck just hours before the biggest blizzard in many years and lost my key somewhere in a snowbank. The GM Michael Auch helped me alot. Thanks, Phillip E. Hermes Abilene, TX.
Very helpful and considerate
I was overall please with the services with the exception of the checkout taking 15 minutes or so. If this could be streamed lined than customers would leave on a happier note. Thanks UHaul!
The manager, Mike, was teriffic and very helpful!!