Customer Reviews for U-Haul Moving & Storage at Clinton Hwy
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Clinton Hwy
We were stopped by the Hunt County Sherriffs Department just easy of Dallas. The trailer tag expires March 2012. The renewal sticker on the plate didn't belong to the same state as the plate. The rear passenger blinker light wS out. My family was placed in he police car and detained while they searched the trailer and truck. It was not a positive experience. The trailer itself performed fine and the people we dealt with at Uhaul very nice.
The back step up of the vehicle is extremely slippery. Even if it's just wet its very very slippery. I took a bad fall but that's okay, just letting you know.
Hire more competent people. Do not reserve trucks when you don't have any (I reserved a 20' and this location doesn't even have 20' trucks so they said). I drove 4 hours to rent this truck. Bad experience.
Fast, friendly good service. Always recomend UHaul. Equipment is new and gets the job done.
You guys met my wife and I 100%.
We will be using the same pickup location and drop off after our house sells on Knoxville, TN in the Spring.
Everyone was friendly and professional.
I have always had a good experience at this uhaul. If they see you standing in line they will open another to get you taken care of and on your way.
I was in & out so quick, equipment/cargo van was solid and easy to operate, so looking forward to my next haul, Thanks Clinton Hwy,crew John S.
Great people. Very nice to deal with.
Battery went dead. Only had dome light on for 30 minutes. Stranded at the storage unit for nearly 2 hours on a very cold night.
Benjamin was quick, pleasant, and professional. Right there when I returned the equipment and processed me out very quickly. First rate. Thank you.
The individual who checked the truck in was unfriendly and unhelpful.
Love the staff, always great to work with!!
Be accurate and listen to the customer. I stated mileage to the advisor and was indicated that i went over when clearly my accurate mileage i guesstimated. I will never use this service ever and will tell people.i have always used Uhaul if i needed to move and I have also used the storage in the past.
The gentleman (Benjamin) was awesome and very helpful. Would highly recommend this location to anyone.
Shitty n would never use uhaul again costed me more money then a little bit call would love to discuss what lies were told to me
Shitty n would never use uhaul again
If a customer sets an appointment time for 930am you need to make sure that it is ready to go.
Great experience top to bottom!
Online make sure you add deposit required for rental of trailer. Like add a block for: is this a first time rental? They check the box and let them know deposit is required and amount. Or if no amount let them know that there will be a deposit requured.
The pick up location was locked up at 9:00am and I was diverted to this location saying the original location did not have the equipment reserved two weeks in advance. After waiting twenty more minutes I was sent to 4717 Clinton highway. Lo and behold they had the equipment I needed. Go figure! Staff there was helpful but forgot to include the pads I requested. What you could do is compensate me for the lost two hours that caused me to drive until 1:00am with a loaded trailer and reconsider your vender that was a no show at the agreed upon time and place you sent me to.
Good help from the employees at the facility. Everybody there seems to know what their doing and all act professionally.
Spoke with Benjamin Delaney @ the Clinton Hwy location (774057). Very helpful with everything! Best customer service I have had all week.
All was well. Employees knowledgeable and friendly. We have the last half of our move coming up in March and will be back for a truck.
Had reservations. Upon arrival the unit was not there. Had to go to another location for the pickup. On that pickup trash in unit. I cleaned and returned on time. I will do again. But what does guarantee reservation mean?
The only complaint I have is that I paid for the truck on line and was to be charged .69 per mile. I also paid for $14 insurance. Thank goodness...nothing went wrong because I was not charged for insurance and I was charged .89 per mile.
I don't think that is fair...
This is the absolute worst and rudest please I have ever rented from and I will never in my life ever rent again from them
The service was great but all because the gas was at a half a tank when it was supposed to be at 5/8 of a tank they didn't give me my deposit back which i think is a crock of crap but I did fill it up to a half a tank which is better than what most people would have done I'm sorry that I'm not made out of money that's why I was only able to put a half a tank in it so I really need to fix that because I can you use my deposit back from where I moved because now I'm broke and have no money thanks to u-haul now I have to figure out a way to come up with $100 so I can get some things fixed at my house and get things for my house. As far as customer service goes they were good I wouldn't say excellent because they wasn't excellent.
My vehicle was suppose to be picked up on Rutledge pike instead I was moved to Clinton highway because someone else needed my vehicle, without my notice giving me a vehicle on Saturday not Friday that I requested, and shortened my truck usage and my help. I am still moving using my personal vehicle and I would rate my over all experience as 0 with U-Haul. Nothing personal but I truly doubt I would trust this company again after moving a 4 bedroom house by myself using my pickup since my help was only available on Friday.
I am totally satisfied with all aspects of this u haul location
Merry Christmas and thanks for everything.
Always love working with you all. Great people and great service.
They forgot to put in the moving blankets. I had to drive back after I had started loading
Seems all the trucks are very badly maintained. Not to mention not even sure if the parking brake worked. Then you want to mention the brakes... They sucked.
The gauge was listed as Full. I drove the uHaul for 10 Miles. Before returning the truck I filled it back up to Full. I paid for 4 gallons of gas. I am pretty sure it was never on Full which is what the paper listed.
Staff was very helpful and customer focused.
great location and very well ran. staff very professional.
The staff at this location was great at helping me with issues they did not personally create, including water that leaked into my trailer during transport and a wiring issue caused by the Danbury, CT UHaul who did the hitch installation.
Facility was fine. Delivery Driver very helpful accommodating!
The website listed trucks size reccomendations based on number of rooms a house has. I chose my truck based on that and it was to small. I was moving from a large two bedroom apartment. It might be helpful if truck reccomendations could also have square footage. I.e. Truck reccomended for one to two bedroom houses approximately 1300 square feet.
Service was great. Thanks so much. Richard
Charged for a 6'x12' trailer changed to a 4'x8' at pickup and was still charged for the larger when I was told changing was no problem. Contacted pickup location receptionist said I was charged wrong should have been $51 not $120 that I was charged and that the manager would call me in a few minutes to get corrected. Waited all day with no response and can't even get anyone at this location to answer the phone. I even had you customer service send them a quick note on the computer. Appears nobody cares! Gary Mauldin 478-955-2417
Ben, Marshall and Marc were great! Really personable and helpful from start to finish. Thanks guys
They were very nice and helpful. We rented a truck that was way too big to start with and they let us swap it after we had done all the paperwork. Joseph was great.
The staff was a great help and went out of their way to assist meand my needs!!! Great job folks!!!!
Thanks so much!!
Get new trucks!!! 3/4 full and put $25.00 in gas. The driver side door was hard to open and hard to start.
Great experience. Very easy check in and check out. Had a problem with the truck ramp and the guy helping me noted it. Although I had to return the truck 30 minutes late, that guy was kind to not charge me anything extra. Appreciative of U-Haul!
Give law enforcement and military discounts.
Keep up the excellent work!
Everything was perfect! Easy checl out, easy check in. Reasonable rates. Best customer service I've had in a long while.
From my last visit to this one it seems you have streamlined your paperwork requirements. Much smoother and quicker. Much appreciated.
Excellent pickup and return location!
Details were not explained properly.Customer service was not helpful about pick up time. Clerk had said truck "should be ready" was to call me with time in. Customer service stated stores are "too busy" she would have to wait for an email response. Cost was more than clerk assured.
Provided the services I needed
I enjoyed my U-Haul experience - it has been many years since I've rented a truck from you - the vehicle was easy to drive and quite comfortable - the only change I would make (if possible) is cruise control and electric mirrors - Thank you and have a great day.
Truck was horrible. Hard to start and in need of retirement. Very expensive at 89 cents a mile. Weekend rates we were told. How many people move on a weekday? Most people work Monday through Friday. Computer cliche billed us for an extra day on credit card and had to get adjustment for that. Overall, we had a bad experience. For the next customers. Try to keep up with the maintenance better. No one should have to worry about a truck not starting when you're moving.
The truck was dirty with mud all over inside and outside. when I mentioned to the attendant, he said what do you expect it is not a Cadillac!
Very good, but had to pay for extended hours which most store is 24 hrs for the same price
Did not ha e a great experience. Many different factors played into it.
Possessions in good condition after storage for 7 months
The staff was very friendly and professional. I would recommend them to friends and family.
The access door to the 5x10 units are too narrow. I had to struggle to get my items into the storage area. I will not use again. The price is higher than competitors with better units.
John and his team are terrific to work with.
Staff helpful but not very friendly. Rating of staff: just ok. Rating of facility: excellent.
It has worked out great for me
The staff was very friendly and helpful. The only thing I would recommend is that the storage offered 24 hr access.
Thank you for being there for me when I needed a storage, you could not ask for a better staff than these guys they were awesome.
Great service only thing I didn`t like was that the gate was open while the building was because the gate should still be closed
It was not explained I would have to pay extra for 24 hour access, so I was quite surprised when I arrived with my first load. Still have not seen my refund...
Was pleasant to store my stuff there. The card swipe to get in the gate was glitchy most times but staff available to let you in when it does.
The staff was great and the store was clean and inviting. The U-Box had an issue with its clasp, we spent some time banging the lock out with a hammer.
Too expensive and didn`t have enough size options.
Friendly employees anytime or any questions I had they always assisted.
The cost was rediculous. My first monrh atorage was free is why i tiik it
Very xclean. Carts for moving things handy
the people were very helpful and we even actually forgot to put a couple things in the unit and they saved them aside for us and we recovered them the next day
Staff very helpful and friendly.
The staff at this facility were particularly helpful in solving a scheduling mistake that was made by your central booking office. Could not have been more courteous and helpful in meeting our needs.
The only good thing about this location is James. He has always been nothing but helpful and polite.
Staff was helpful and efficient!
The website said 24/7 access, but not that it costs extra. Insurance is required. My locks were more than adequate, but I was told to get a different one. Too many costs. Won`t use again.
With having to get 2 units to accommodate my items due to a larger unit not available, I was disappointed that a price adjustment was not considered. With nearly a year of storage...it was costly.
Great staff. very professional and friendly.
My experience at U Haul storage was excellent. I would use them again.
Very good customer service, clean and safe environment
Thank you so much for working with me in this difficult time I had of losing my place. You worked with me on payment arrangments and much more. Excellent service and thank you again!
This store is without a doubt the best, staff is beyound excellent, service is unbelievable, this should be a very proud store.
I have had a great experience thus far. If everything gets to the destination in the amount of time and nothing is broken that will be fantastic!!
I am a new customer and my first impression was a good one!
James is very nice and helpful.
Nothing to change, you may want to close the one in Elyria,Oh. They gave me faulty equipment and unsafe equipment
Manager was nice and very helpful.
John, the main guy, spoke to me over the phone and was incredibly kind and helpful. Really appreciated him.
No disappointment, this was my first storage rental and it was clean before I packed in the unit and when I moved out. Thanks again John and Marshal...
smaller than stated. I measured.
I was told by John, that he would pro-rate my account. When I closed my account, John was not there and they would not call John. I feel that the employees were less than willing to help me.
Had no problems with U-Haul storage, nice friendly staff and very clean facility!!
Things were ready and clean when I got them.
Wonderful experience. I`ll be storing here in the future, should I need to.
My U-Box was two weeks late, so it took a month for delivery. I never received any notification that it would be arriving late or an apology.
I found the gentleman who checked me in to be courteous and he made the experience easy and quick. I was impressed by the time taken past the early closing to discuss particulars of your site.
The box was delivered with the hinge broken off and the box wrapped in shrink wrap.
Level of service met my expectations.
we placed the couch in storage and removed it in a 3wks it was infested w/ bugs badly, the staff from the rented apt fumigated the couch it did not help and it had to be dispossed of.
I rented the U-box to move my belongings from WA to TN and it was a seamless process I would recommend to anyone.
I could not ask for more, it was great
This was a nice and helpful location. Very pleased I went with them. Only thing was how expensive it was.
Staff was extremely helpful and polite.
The service was very professional and helpful! If I had complaints, it would have been the pricing but other than that, everything was up to standard!
The crew was very helpful in facilitating my move.
Having to leave my home in Flordia and store my belongings for over a year was very stressful. John and his staff were always friendly, helpful and supportive. My thanks to them.
Employees were very friendly and helpful. Premises were clean and secure. Bathroom kept in very clean condition.
everyone was always helpful and friendly
Great service-great people
Excellent friendly and courteous
THE ONLY BAD THING WAS I SAW A ROACH COMING OUT OF ANOTHER UNIR BUT THE STAFF SAID THEY WOULD SPRAY
My best experience with ytour company was the rriendly and helpful workers
I already cancelled my unit because the pricing is a bait and swith, I was charged more than the advertised price without being informed before the charges were applied.
James Weaver collected a $100 deposit on a truck insisted we only paid $50. Had to wait 2 days for the MGR to review tape b refunded. Wasted 3 hrs of our time Even had to call the police.
The staff you had on sight was amazing and helpful. They stayed late to help me. I will recommend your site to everyone.
John was very helpful and a pleasant person to deal with.I felt like I was family.I could not say enough to Thank him.
Will use your facility again in the future.
The hours are normal business hours and not convenient to a working person. The construction makes it difficult to get in and out of. It`s hard to know what to do or where to go.
They were very helpful and courteous
No comments -- all went well, no problems.
A absolute pleasure to do business with!!! Extremely friendly and helpful! Thank you so much!!!
very helpful in equiping us with our move. and storage was convienent to drive up to and unload.
The staff was very friendly and helpful I would definitely recommend this u haul facility to anyone needing to use a truck or storage
They were very friendly. The place was clean. An they were very accommodating. Will use them again for my storage needs.
The staff is very accommodating to their clients. On two occasions, they helped me access my unit as it was closing time.
I`ve dealt with this location several times and have always come away satisfied. Thanks.
Everything was great,,,,people very helpful and friendly
Very good experience. James and Jeff were very helpful.
Storage building was advertised as 5`x10`x9`. These were not the actual dimensions.
clean and neat facility - no damage during bad storms in Knoxville
The staff was outstanding and the manager was extremely helpful.
No Complaints. Everyone Friendly and Professional. Used this storage facility for two years. Always Clean and Bug Free. Would Highly Recommend.
Everything went just fine. I enjoyed using the facility and its services.
I am extremely displeased with my U-haul rental experience and need to be contacted! 615-478-4612 I would type out my complaint here but I`m limited to 200 characters!
I was not aware that once I paid for a month of storage if I had to move my items out earlier I would not have this amount prorated. I moved to another state and found a place to stay.
Customer service was great.
very friendly and helpful!!!
reservation not in system-price was different than online-code didn`t work to get me out- had to jump gate to get attendant-what if it would have been after hours?-wow, i won`t be using uhaul again!
Rates are high, location was convenient for our needs. Thank you, Gary Jackie Jeffers
Thanks guys for being so great to me. Have a great holiday season!!
I will recommend U-Haul to everyone
We were pleased with the flexibility that we had with this facility. They took good care of our son`s belongings for the short term.
The staff was helpfull and easy to deal with. From a corporate standpoint the late fee is obsurd.
the parking lot was a little confusing, but the staff was so incredibly friendly and helpful! they went above and beyond to help me out!
Staff was very helpful and friendly.
I was pleased with my experience here. You can tell it is very secure with the gate, the locked row doors, and two holes for two locks to be on ur rented storage. Thanks for the service.
Staff are super helpful and great!
It was way better then I would have expected
Everyone was very helpful and friendly!
I was very pleased with the service.
The young man that waited on me yestrday was wonderful.He was very attentive,helpful and sweet.I didn`t get his name however.Thank You.
I use u-haul a lot, but had one problem. Some one welded my lock with a liquid weld.
You will lose more customers if you keep increasing your rent.
Would be nice if the hours were extended to later at night and on weekends.
Very pleased with this facility. I would only use this location for my storage needs.
Facility was good and clean and everything was convenient, I appreciated the hospitality.
Very friendly and helpful service.
Was very unprofessional .
An above average place with way above average people! Rented 3 years-ALWAYS clean,well maintained,staff ALWAYS professional,nice,accomodating. Can`t say enough about UHCH - Miss it now that I`m gone!
Thank you. The area was very clean and we were very satisfied with the facility.
The storage area was great. The only problem was the closing hours of the storage area. I had to pay just to recieve 24 hr entry to the storage area. This should be changed.
this was my first experience with public storage and I was impressed by how helpful all were
In the Uhall truck there was a suggested free storage. Before it was all over with I had to pay close to $40 to get get my furniture into the shed in one evening.
Great experience and great people.
very much appreciate the kind attitude of the staff
The guys at this facility were very friendly and professional.
I live across town yet continue to keep my property stored at this facility - The rooms and hallways are always noticeably well kept and the smiling staff are always capable and accomodating.
The entire set up process was wonderful.
The staff went out of their to assist us
I told them I did not want storage and you attempted to charge me anyway
I think its decietfull to advertise 24 hour access but not have that able to all units, it was an inconvience and forced me to change my plans.
I got charged $50 for a gallon of gas.. I recommend that everyone stay away from u-haul in the future!!!