Customer Reviews for U-Haul Moving & Storage at Clinton Hwy
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Clinton Hwy
I had a trailer hitch installed on my pick up the week prior and let them know I would be returning UHaul from Florida so they told me how to return. When i returned, the young man remembered me from installing the hitch the week prior.
There was a wait time for returning the truck, but everything was conducted smoothly and professionally.
the staff at the Clinton Highway location for excellent however customer service on the phone was very poor they gave us the wrong size storage unit
The staff was helpful, the unit was very clean. Great safe place. Would highly recommend.
Very easy process. Truck was great, service was great. Pick up and drop off were smooth.
I was supposed to drop off somewhere else and they did not have off hour access. They man at Clinton Hwy was polite, professional and a great representative for your company
I thought everything was excellent. Keep it at this level.
I received courteous and expedient service. It is easy and uncomplicated ito renting and returning a vehicle at this location.
The staff was very helpful.
Moving help should be notified in advance that box is screwed shut.
The rep had an abrupt and bad attitude. I had no brass lock on the back of the uhaul which has never happened before and they rented out my reservation i made several days in advance for a 17 foot truck and gave me a 15 foot truck so i used more milage. I also did NOT fill the gas tank back up. That is uhauls fault for being unorganized. My card will not be charged anymore. I probably will use budget or hertz from now on
This office is very under staffed. On a very busy Sunday morning, they appeared to only have two or three people working leaving the customers to wait and wait.
Operation was clean and professional would use these folks again when the need arises.
Good for the money.Movinghelp unreliable-consider removing providers who frequently do not show. Staff seemed unfamiliar with moving help/ubox process.I was not informed that box needed a lock.
Know answers to your products, be helpful. More timely customers service always on hold or hung up on. Have a hard time getting refunds for things not used.
Mark at Clinton hwy was wonderful and helped when I may have not had the truck that I reserved due to an error made by your company. They had my date change in the notes but the reservation was not completed. Mark was were I had to go because Rutledge pike where my reservation was did not help me not to mention I could not have a truck for 24 hours as I reserved for. I will not use U-Haul again.
Very rude staff. Not out to help the customer, just to scam the customers. Manager was very rude also. Very unprofessional.
I dropped off the rental so I was only able to see the outside and not interact with staff. The outside looked fine.
My only suggestion is that since I had a hard time locating the key drop off box is that they put a sign by the drop off lane that says where the box is. They had plenty of other signage on the posts at the drop off lane, this would be an easy fix.
On a positive note I got a 4am email saying that my truck was logged in, they are fast with logging dropped off rentals!
A very well run operation...
I have three children in college and UHaul is our goto truck rental company.
He didn't greet me at all, just started typing and handed me a paper and said I was done. I explained to owner Benjamin Delaney that my rental was messed up and need reimbursement for gas and mileage and insurance and he told me he couldn't refund it back because it would come out of his profit. He said I had to get place I rented from to adjust it back. He wasn't helpful with customer service at all. I probably will go with Penske next time I move.
I was impressed with the service level. Marc took the time to answer my questions about the trailer safety features and showed me how everything worked for both loading and unloading. I left confident in my understanding of the safety features and the design of the auto transport trailer. He's an excellent ambassador for UHaul, he pointed out design features that made a lot of sense.
Just the opposite of the pick up location. Very professional and knew exactly how to get us in and out, fast! Super nice people and very genuine!! Would definitely recommend this location!
Acknowledge someone while they're waiting when you're working with someone else
Very friendly and helpful!
All the employees were extremely friendly and helpful. The facility was clean and easy to move items into.
We pulled in and it took about 5 minutes. Everything was great.
Tire pressure was low, otherwise everything was great. Thanks so much. Friendly service, kind, courteous.
Easy pick up, staff was friendly and quick.
EVERYONE working there that I talked to was friendly and helpful thank you
As always U-Haul gave us great service, we appreciate that this location is open late daily and is open on Saturday which made it possible for us to complete our move in a timely manner. This location has very efficient, polite and professional employees.
Just double check the doors and places people leave things. Someone left a bunch of bobby pins in the door handle. Pretty gross.
We traveled on a cross country move with a uhaul truck. Every part of the experience was handled professionally by the Tennessee manager Brandon. He went above and beyond. We even had a tire repair in another state and it was a quick and easy response. Best uhaul experience yet and we have used Uhaul many times.
Week organized and professional location.
If a customer brings a vehicle back with more gas than what was in it when they picked it up they should receive a discount of some sort
Booked truck on line to get at Als Market, preferred location. No confirming call. Arrived at Als and they don't have record of order so went to main Uhaul on Clinton hwy who told me truck at West town mall. No pickups left so took last small van.
VERY PROFESSIONAL AND COURTEOUS
the gentleman that took care of my rental done an excellent job.
The vehicle was *generally* clean, but the cup holder area could use a good washing!
Great experience. Friendly fast service.
1ST don't have associate come up to you chewing and spitting chew tobacco in trash and on ground while assisting a customer. 2nd check the equipment that is being rented out..trailer light was not working..nor was the equipment sufficient. meaning chain was broke on trailer. when your associate removed it from vehicle in Louisiana. only hitch was holding trailer on..
Marc Sellers had chewing tobacco dripping from his mouth. It was disgusting. You guys should implement a no tobacco policy. I almost threw up when he spit the juice near my feet.
Nothing. Have used u haul for years.
The people at this U-Haul are very friendly and efficient. I did early check-in and I was in and out with in 10 minutes or less.
Great customer service getting & returning the van!
Quick and easy online reservation. Great location to get in and out of with the larger trucks. Staff were great and very instructional.
Kory and Susan Ober
Would not rent from anyone else.
Friendly staff. Trailer worked well. Easy pick up & drop off.
Friendly service and a quick inspection at the time of returning the truck.
We have rented trucks a couple of times at this location and we get our propane tanks filled there once or twice per year. The people who work there are very friendly and there is usually not a long wait. Great service!!
The place was great but why charge 0.69 cents a mile if you have to fill up the gas at the end. The policy should be a flat rate or by the mile. It seems the company is trying to make money on someone how is moving so they are already tight for money. The place is great but the added charges are hard to pay when moving has already broke you.
The air conditioner didn't work and it was a really hot day and drive from Knoxvilke to Nashville.
What a difference from pick-up to drop off. Much more of a professionally operated location that seemed to care about the condition of the vehicles and equipment. I was treated extremely nicely and was in and out in a matter of minutes.
Truck bed was clean, but when I pulled out the ramp it had dirt all over it and broken glass....I spent an hour cleaning off the ramp, otherwise I would have tracked glass and dirt in house...also told me I could drop off truck at Kingsport up till midnight on Sunday..got call Sunday morning at 9:20 a.m. From Kingsport office wanting truck back that morning.. I ended up taking it in at 9:50 a.m. Not good....
Personable staff and accommodating to a slight change of schedule due to moving complications. I have used this location before and will definitely be coming back for my rental truck needs!
I was a walk-in and my sales rep was spot on at getting me what I needed. Friendly and knew what he was doing.
Be clearer about your terms. I got double charged because of what I was told by the associates. If I would have known I was gonna be stolen from I would have used the truck a whole day extra since I got charged a whole day extra. Will not be returning to any uhaul ever I will go to Penske from now on. I tried to talk to corporate and even they wouldn't do anything. I will be reporting this to the appropriate people.
I can't make any suggestions as everything was perfect.
They performed like it was scripted. Very attentive and considerate. They did not have access to a money box all the time unless manager was present. Small but aggravating for cash customers. I paid cash he was there at that time, but in a previous cash transaction he was involved elsewhere. Employees tried to adjust but was an aggravation for them to apologize not their fault! Thanks
Super people and easy to work with. Trailer was ready and good to go when I arrived.
Steering was in bad shape. Was very hard to hold in the road. Not sure if the tires were inflated correctly or something else was wrong. At different times the front steering would pop going around turns. Maybe a tie rod or something else in the steering. Otherwise all was good..
We were very pleased with the service we received. The employees were helpful and pleasant. The turn in process was quick and the location was close to our destination.
They were cleaning the truck as I got out. On the ball.
Great service! No problems with rental.
We really appreciate the convenience of renting a van and having a storage space at the same facility. It was a huge help to us.
Store in TN was kind of dirty. Staff was not terribly helpful
More signage to keep people from going the wrong way
The truck I had the steering was completely off and I was driving like a maniac that did not know how to drive on the interstate. The steering wheel had to be almost all the way to the right side because the steering and suspension was off.
Miss quoted price for rental
No improvements needed ...
Keep up the good work guys! Thank you.
This is a good store to do business with.
the truck drove like a dream, the electrical system was a little wonky, and i had to have your mechanic check it out when the oil pressure gauge went to zero. the trailer hookup for a four prong plug has a short in it.
In every way that counts, this truck did the job, my gas mileage was not as good as i hoped it would be, i was told somewhere between eight and ten mpg, my worst mileage was less than four miles per gallon on a stretch of the Appalachians.
All around excellent experience and service every time
droped after hrs so unsure
Update your trucks, maintain what you have, and train staff to be more professional. I will not use this location again, even though it is closest to me.
I rented a tow dolly. The tire straps were badly frayed and we're way too short. I had to let the air out of my front tires to get them to strap down. The customer service was excellent but the equipment could have been better.
All aspects of the rental of the truck were simple, and quickly completed.... All the way from the reservation to the pick-up to the return.
If the trailer had loaded and unloaded itself the day would have been perfect. We will use this location in August when we move our daughter back to college.
Explain what the insurance is for. The overall experience was a bad one. Day and a half delay because truck broke down after loading. Transfer of goods to another truck was done in the middle of the night and six major items not transferred because of the workers not packing it well. Had to leave those items behind. Many items scratched and damaged. I put sixty dollars of gas in the first truck and not reimbursed.
very nice people - very easy to work with
Tough parking lot to get around in. Staff is unclear as to how their discounts work, whether they do it there or if done over the phone.
The staff as well as the facility is subpar to say the least. Will NEVER use uhaul again after this experience.
It was a good experience. Staff was always nice and helpful.
I can say that Ben and his crew at the Clinton Hwy, TN store were as professional and accommodating as anyone I have ever worked with.
Everyone was friendly and professional.
Shitty n would never use uhaul again costed me more money then a little bit call would love to discuss what lies were told to me
Shitty n would never use uhaul again
Facility was fine. Delivery Driver very helpful accommodating!
Keep up the excellent work!
Provided the services I needed
Very good, but had to pay for extended hours which most store is 24 hrs for the same price
Did not ha e a great experience. Many different factors played into it.
Possessions in good condition after storage for 7 months
The staff was very friendly and professional. I would recommend them to friends and family.
The access door to the 5x10 units are too narrow. I had to struggle to get my items into the storage area. I will not use again. The price is higher than competitors with better units.
John and his team are terrific to work with.
Staff helpful but not very friendly. Rating of staff: just ok. Rating of facility: excellent.
It has worked out great for me
The staff was very friendly and helpful. The only thing I would recommend is that the storage offered 24 hr access.
Thank you for being there for me when I needed a storage, you could not ask for a better staff than these guys they were awesome.
Great service only thing I didn`t like was that the gate was open while the building was because the gate should still be closed
It was not explained I would have to pay extra for 24 hour access, so I was quite surprised when I arrived with my first load. Still have not seen my refund...
Was pleasant to store my stuff there. The card swipe to get in the gate was glitchy most times but staff available to let you in when it does.
The staff was great and the store was clean and inviting. The U-Box had an issue with its clasp, we spent some time banging the lock out with a hammer.
Too expensive and didn`t have enough size options.
Friendly employees anytime or any questions I had they always assisted.
The cost was rediculous. My first monrh atorage was free is why i tiik it
Very xclean. Carts for moving things handy
the people were very helpful and we even actually forgot to put a couple things in the unit and they saved them aside for us and we recovered them the next day
Staff very helpful and friendly.
The staff at this facility were particularly helpful in solving a scheduling mistake that was made by your central booking office. Could not have been more courteous and helpful in meeting our needs.
The only good thing about this location is James. He has always been nothing but helpful and polite.
Staff was helpful and efficient!
The website said 24/7 access, but not that it costs extra. Insurance is required. My locks were more than adequate, but I was told to get a different one. Too many costs. Won`t use again.
With having to get 2 units to accommodate my items due to a larger unit not available, I was disappointed that a price adjustment was not considered. With nearly a year of storage...it was costly.
Great staff. very professional and friendly.
My experience at U Haul storage was excellent. I would use them again.
Very good customer service, clean and safe environment
Thank you so much for working with me in this difficult time I had of losing my place. You worked with me on payment arrangments and much more. Excellent service and thank you again!
This store is without a doubt the best, staff is beyound excellent, service is unbelievable, this should be a very proud store.
I have had a great experience thus far. If everything gets to the destination in the amount of time and nothing is broken that will be fantastic!!
I am a new customer and my first impression was a good one!
James is very nice and helpful.
Nothing to change, you may want to close the one in Elyria,Oh. They gave me faulty equipment and unsafe equipment
Manager was nice and very helpful.
John, the main guy, spoke to me over the phone and was incredibly kind and helpful. Really appreciated him.
No disappointment, this was my first storage rental and it was clean before I packed in the unit and when I moved out. Thanks again John and Marshal...
smaller than stated. I measured.
I was told by John, that he would pro-rate my account. When I closed my account, John was not there and they would not call John. I feel that the employees were less than willing to help me.
Had no problems with U-Haul storage, nice friendly staff and very clean facility!!
Things were ready and clean when I got them.
Wonderful experience. I`ll be storing here in the future, should I need to.
My U-Box was two weeks late, so it took a month for delivery. I never received any notification that it would be arriving late or an apology.
I found the gentleman who checked me in to be courteous and he made the experience easy and quick. I was impressed by the time taken past the early closing to discuss particulars of your site.
The box was delivered with the hinge broken off and the box wrapped in shrink wrap.
Level of service met my expectations.
we placed the couch in storage and removed it in a 3wks it was infested w/ bugs badly, the staff from the rented apt fumigated the couch it did not help and it had to be dispossed of.
I rented the U-box to move my belongings from WA to TN and it was a seamless process I would recommend to anyone.
I could not ask for more, it was great
This was a nice and helpful location. Very pleased I went with them. Only thing was how expensive it was.
Staff was extremely helpful and polite.
The service was very professional and helpful! If I had complaints, it would have been the pricing but other than that, everything was up to standard!
The crew was very helpful in facilitating my move.
Having to leave my home in Flordia and store my belongings for over a year was very stressful. John and his staff were always friendly, helpful and supportive. My thanks to them.
Employees were very friendly and helpful. Premises were clean and secure. Bathroom kept in very clean condition.
everyone was always helpful and friendly
Great service-great people
Excellent friendly and courteous
THE ONLY BAD THING WAS I SAW A ROACH COMING OUT OF ANOTHER UNIR BUT THE STAFF SAID THEY WOULD SPRAY
My best experience with ytour company was the rriendly and helpful workers
I already cancelled my unit because the pricing is a bait and swith, I was charged more than the advertised price without being informed before the charges were applied.
James Weaver collected a $100 deposit on a truck insisted we only paid $50. Had to wait 2 days for the MGR to review tape b refunded. Wasted 3 hrs of our time Even had to call the police.
The staff you had on sight was amazing and helpful. They stayed late to help me. I will recommend your site to everyone.
John was very helpful and a pleasant person to deal with.I felt like I was family.I could not say enough to Thank him.
Will use your facility again in the future.
The hours are normal business hours and not convenient to a working person. The construction makes it difficult to get in and out of. It`s hard to know what to do or where to go.
They were very helpful and courteous
No comments -- all went well, no problems.
A absolute pleasure to do business with!!! Extremely friendly and helpful! Thank you so much!!!
very helpful in equiping us with our move. and storage was convienent to drive up to and unload.
The staff was very friendly and helpful I would definitely recommend this u haul facility to anyone needing to use a truck or storage
They were very friendly. The place was clean. An they were very accommodating. Will use them again for my storage needs.
The staff is very accommodating to their clients. On two occasions, they helped me access my unit as it was closing time.
I`ve dealt with this location several times and have always come away satisfied. Thanks.
Everything was great,,,,people very helpful and friendly
Very good experience. James and Jeff were very helpful.
Storage building was advertised as 5`x10`x9`. These were not the actual dimensions.
clean and neat facility - no damage during bad storms in Knoxville
The staff was outstanding and the manager was extremely helpful.
No Complaints. Everyone Friendly and Professional. Used this storage facility for two years. Always Clean and Bug Free. Would Highly Recommend.
Everything went just fine. I enjoyed using the facility and its services.
I am extremely displeased with my U-haul rental experience and need to be contacted! 615-478-4612 I would type out my complaint here but I`m limited to 200 characters!
I was not aware that once I paid for a month of storage if I had to move my items out earlier I would not have this amount prorated. I moved to another state and found a place to stay.
Customer service was great.
very friendly and helpful!!!
reservation not in system-price was different than online-code didn`t work to get me out- had to jump gate to get attendant-what if it would have been after hours?-wow, i won`t be using uhaul again!
Rates are high, location was convenient for our needs. Thank you, Gary Jackie Jeffers
Thanks guys for being so great to me. Have a great holiday season!!
I will recommend U-Haul to everyone
We were pleased with the flexibility that we had with this facility. They took good care of our son`s belongings for the short term.
The staff was helpfull and easy to deal with. From a corporate standpoint the late fee is obsurd.
the parking lot was a little confusing, but the staff was so incredibly friendly and helpful! they went above and beyond to help me out!
Staff was very helpful and friendly.
I was pleased with my experience here. You can tell it is very secure with the gate, the locked row doors, and two holes for two locks to be on ur rented storage. Thanks for the service.
Staff are super helpful and great!
It was way better then I would have expected
Everyone was very helpful and friendly!
I was very pleased with the service.
The young man that waited on me yestrday was wonderful.He was very attentive,helpful and sweet.I didn`t get his name however.Thank You.
I use u-haul a lot, but had one problem. Some one welded my lock with a liquid weld.
You will lose more customers if you keep increasing your rent.
Would be nice if the hours were extended to later at night and on weekends.
Very pleased with this facility. I would only use this location for my storage needs.
Facility was good and clean and everything was convenient, I appreciated the hospitality.
Very friendly and helpful service.
Was very unprofessional .
An above average place with way above average people! Rented 3 years-ALWAYS clean,well maintained,staff ALWAYS professional,nice,accomodating. Can`t say enough about UHCH - Miss it now that I`m gone!
Thank you. The area was very clean and we were very satisfied with the facility.
The storage area was great. The only problem was the closing hours of the storage area. I had to pay just to recieve 24 hr entry to the storage area. This should be changed.
this was my first experience with public storage and I was impressed by how helpful all were
In the Uhall truck there was a suggested free storage. Before it was all over with I had to pay close to $40 to get get my furniture into the shed in one evening.
Great experience and great people.
very much appreciate the kind attitude of the staff
The guys at this facility were very friendly and professional.
I live across town yet continue to keep my property stored at this facility - The rooms and hallways are always noticeably well kept and the smiling staff are always capable and accomodating.
The entire set up process was wonderful.
The staff went out of their to assist us
I told them I did not want storage and you attempted to charge me anyway
I think its decietfull to advertise 24 hour access but not have that able to all units, it was an inconvience and forced me to change my plans.
I got charged $50 for a gallon of gas.. I recommend that everyone stay away from u-haul in the future!!!