Customer Reviews for U-Haul Moving & Storage at Clinton Hwy
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Clinton Hwy
Fast and friendly staff. Great experience. Highly recommend.
A perfect experience in every way! Thank you
Staff was very helpful and friendly, area was clean and very easy to navigate.
Excellent and friendly service!!
Better doors on back if these trucks
Unexpected charges and not very good/friendly service. Pretty annoyed with my whole experience.
The owner went out of his way to accomodate me. I was missing a part for the lights and he called around and found one but they were closing in 20 minutes. He had them hide the part so I could pick it up and left the trailer out for me and called me a few times to make sure I was ok. Excellent service!
Location was very well organized and accommodating
They were a big help as I had never towed a full car dolly behind my motor home. Really made me feel at ease
I was overcharged for mileage. The mileage I paid for I could have gone to Atlanta.
Equipment was not at the location that was originally reserved.
When got to the distant location , the equipment blew my truck fuses as soon as plugged in. I found the short in the equipment wiring . Rental location repaired the short , but did not have a fuse to replace my truck fuse , that blew due to uhauls faulty equipment.
Uhaul truck was clean and ready on time, but the truck they gave me smelled of smoke. I had to turn on the fan and rolled down the window. Not a good experince on a cold rainy night.
Make sure they check their brake fluid before they lend out there produce.
Nothing from this rental. The truck size I confirmed wasn't available, and I was given the next size at the same rate. Great experience
The truck we RESERVED quite a bit in advance, supposedly had a deficient battery. There was never an apology for that, we were just told we could have a 17' or a 26'. The 17' was fairly clean inside, except there was 1/2 of an extinguished cigarette in the right door below the handle. The passenger side headlight was out on dim, so we had to drive the truck with lights on bright the entire time, which is not conducive to safety for those approaching us at night. We never received an apology for that either. After my husband had to tell Mr. Delaney that he had an attitude and was being very rude as we were trying to pick up our truck, when we took it back, he issued us a customer service refund. That's all good when it comes to a monetary issue, but not when it comes to his attitude of being rude, crude and unattractive in his behavior toward us. Apparently he thinks the best way to handle a misstep on their behalf, is to be belligerent to the customer. Instead of apologizing for the disappointment, and at least, trying to give the impression of solving the problem in an amiable way, he decides to growl like an attacking animal. We have used this location on numerous occasions, but we will never do so again. He might want to be aware that the customer has several options from which to choose, and act accordingly. Thanks!
Needed a trailer with a ramp for a simple job.
- Reserved trailer online
- went to U-haul dealer helpful and kind
- trailer was clean & ready
- U-haul people hooked trailer to truck for me
- My truck has a 5 pin round light socket Uhaul had a light adapter I needed, they installed it, trailer lights worked and I was on the way in no time!!
Finally - a company that does what they advertise and makes everything right!!
I had no problems with the people or the truck. I have however spent less money when renting an airplane than that truck.
The guys at the counter were great and very efficient. Had a frustrating situation and they really helped us out. Thank you guys!!!
Drop off and pick up the vehicle to my office. But that may be too much to ask
Van had a very bad smoke odor in it. Cigarette burns in the seats. The smoke was so bad we had to keep the windows down most of the rental period.
To begin with person doing my rental details was rude but changed his attitude when I called him out on it! After I told him not to be rude and I was tired and didn't need an attitude, then he changed completely.
There was a manager who was at a funeral (I completely understand that) and a guy in training who knew nothing. The only other guy there was SWAMPED with customers. There were 5 people in line before me. However, the main guy remained calm, cool and collected. He was a pleasure to work with.
FYI- I rarely write reviews so this should say something.
Outstanding service . Renting the item and also the return was very quick and efficient!
The agent needs to make sure that the person renting the truck is the same person named on the contract. Since he did not check the names on contract (I did not notice until the next day and had to go back to get my credit-because he charged my acct $75.00 and the rental was less than that) I checked my bank account today and they charged me an additional $106.71 for the other person's rental on my credit card which I will not get back for about 10 days!!!!!!!!!!!! Agent should be reprimanded!!!!
It`s hard to get to the storage unit before 7:00 during the week. Other than that it was great.
Walked in and heard staff member Mark Sellers state "Uhaul will get you any way they can." He was talking to another customer about how Uhaul charges fees that aren't necessary. He was rude and extremely unhelpful during my interaction with him as well. I won't be back to this location because of him.
This one was easier to return to than one recommended.
Been using this location for 30 years. Great service.
AMAZING. Super-efficient. The exact opposite of pick up.
Nothing! Everyone was nice and helpful.
For us the experience could not be improved upon. The employee who took care of us was coueteous & informative.
The worker was not very polite. I called the night before pick up and was told which vehicle I would get and I was pleased because it was a low mileage new truck and then when I showed up the next morning at 7am they gave me a different one and didn't care. They didn't have the size I rented so I was given a larger one which cost me more in gas. There was a chip in the windshield and a good deal of damage to the body. The truck was extremely loud but did run well. No one completed a vehicle inspection with me, I was left to do it on my own.
I was very upset that I had to drop off my rental 25 miles from my house. I had requested a location a lot closer to my home.
This was the best Uhaul truck that I have ever used. The employees at this location was very helpful and tremendously courteous to me. This will be my go to Uhaul location from now on.
When we rented the vehicle we were not made aware of the return time and ended up having to pay for another day.
Great job! Staff was helpful and nice. Everything went smoothly and quickly at pickup.
Very nice and helpful staff.
first time renting a uhaul and very happy it went very smoothly...thank you all so much
everything went great! would definitely use again
Very quick, fast and efficient. Also very organized outside with the way things are set up.
Great people to do business with!! 5 stars!!
did online check in to save time but did not work but had my info.?????
Everything went smoothly at the return location. The lane for dropping off rented equipment was well marked with arrows pointing towards that part of the location. I would use these business again.
I gave my card info over the phone went in person it was as if i never made the call? Phone orders should be synchronized with the system.
Was not expecting such a high overall final price. Says 19.99 a day then total I thought it was going to be $119 ended up being $142. Will never use uhaul again. Also no military discount.. With all the moving around veterans do I can see why we never use uhaul.
Computer was down, but otherwise ok.
Would never use this location, manager was very rude and nasty to his customers. Manager wouldn't help in any way just worried about making money for his self.
My reservation was not for that site, 4717 Clinton Hwy.
U-Haul at above location accepted my reservation when other shop was closed or running late.
The young man who checked us out is the same one who checked us in a couple of days earlier. He was very professional and provided excellent customer service. He is a great employee and an asset to uHaul.
Nothing. Customer service was great with friendly and knowledgable employees. Thanks
Offer half day rentals. I did a 2 day rental at 4pm on Tuesday and brought the truck back at 7:30am on Thursday and was charged the full 2 days. That should only be a 1.5 day rental.
Only took a couple minutes to drop off
Great place to rent a trailer. Great and friendly staff. Only place I would use.
not much you can do to improve perfection. good group of people helpfull & informative.hope to do business again.
Interior of the truck could have been a bit cleaner.
Great experience from the call to reserve through return! Friendly staff and clean facility!
Only problem we had was received truck and had it loaded before we figured out the air was out .told clerk upon returning and he gave a 30 credit
This location fixed the problem with the paperwork
Extremely helpful staff that went out of their way to provide the best deal and service. Highly recommended location.
Still waiting to hear back from the associate that help me on the change of price as sign on wall and on phone price was different than the computer
Manager was rude. He had the I`m untouchable so the customer can take it or shove it attitude. Young cocky attitude. If he represents the company, we will take our business elsewhere....
the staff at the Clinton Highway location for excellent however customer service on the phone was very poor they gave us the wrong size storage unit
The staff was helpful, the unit was very clean. Great safe place. Would highly recommend.
The staff was very helpful.
Moving help should be notified in advance that box is screwed shut.
Good for the money.Movinghelp unreliable-consider removing providers who frequently do not show. Staff seemed unfamiliar with moving help/ubox process.I was not informed that box needed a lock.
Very rude staff. Not out to help the customer, just to scam the customers. Manager was very rude also. Very unprofessional.
Very friendly and helpful!
All the employees were extremely friendly and helpful. The facility was clean and easy to move items into.
Would not rent from anyone else.
We really appreciate the convenience of renting a van and having a storage space at the same facility. It was a huge help to us.
This is a good store to do business with.
The staff as well as the facility is subpar to say the least. Will NEVER use uhaul again after this experience.
It was a good experience. Staff was always nice and helpful.
I can say that Ben and his crew at the Clinton Hwy, TN store were as professional and accommodating as anyone I have ever worked with.
Everyone was friendly and professional.
Shitty n would never use uhaul again costed me more money then a little bit call would love to discuss what lies were told to me
Shitty n would never use uhaul again
Facility was fine. Delivery Driver very helpful accommodating!
Keep up the excellent work!
Provided the services I needed
Very good, but had to pay for extended hours which most store is 24 hrs for the same price
Did not ha e a great experience. Many different factors played into it.
Possessions in good condition after storage for 7 months
The staff was very friendly and professional. I would recommend them to friends and family.
The access door to the 5x10 units are too narrow. I had to struggle to get my items into the storage area. I will not use again. The price is higher than competitors with better units.
John and his team are terrific to work with.
Staff helpful but not very friendly. Rating of staff: just ok. Rating of facility: excellent.
It has worked out great for me
The staff was very friendly and helpful. The only thing I would recommend is that the storage offered 24 hr access.
Thank you for being there for me when I needed a storage, you could not ask for a better staff than these guys they were awesome.
Great service only thing I didn`t like was that the gate was open while the building was because the gate should still be closed
It was not explained I would have to pay extra for 24 hour access, so I was quite surprised when I arrived with my first load. Still have not seen my refund...
Was pleasant to store my stuff there. The card swipe to get in the gate was glitchy most times but staff available to let you in when it does.
The staff was great and the store was clean and inviting. The U-Box had an issue with its clasp, we spent some time banging the lock out with a hammer.
Too expensive and didn`t have enough size options.
Friendly employees anytime or any questions I had they always assisted.
The cost was rediculous. My first monrh atorage was free is why i tiik it
Very xclean. Carts for moving things handy
the people were very helpful and we even actually forgot to put a couple things in the unit and they saved them aside for us and we recovered them the next day
Staff very helpful and friendly.
The staff at this facility were particularly helpful in solving a scheduling mistake that was made by your central booking office. Could not have been more courteous and helpful in meeting our needs.
The only good thing about this location is James. He has always been nothing but helpful and polite.
Staff was helpful and efficient!
The website said 24/7 access, but not that it costs extra. Insurance is required. My locks were more than adequate, but I was told to get a different one. Too many costs. Won`t use again.
With having to get 2 units to accommodate my items due to a larger unit not available, I was disappointed that a price adjustment was not considered. With nearly a year of storage...it was costly.
Great staff. very professional and friendly.
My experience at U Haul storage was excellent. I would use them again.
Very good customer service, clean and safe environment
Thank you so much for working with me in this difficult time I had of losing my place. You worked with me on payment arrangments and much more. Excellent service and thank you again!
This store is without a doubt the best, staff is beyound excellent, service is unbelievable, this should be a very proud store.
I have had a great experience thus far. If everything gets to the destination in the amount of time and nothing is broken that will be fantastic!!
I am a new customer and my first impression was a good one!
James is very nice and helpful.
Nothing to change, you may want to close the one in Elyria,Oh. They gave me faulty equipment and unsafe equipment
Manager was nice and very helpful.
John, the main guy, spoke to me over the phone and was incredibly kind and helpful. Really appreciated him.
No disappointment, this was my first storage rental and it was clean before I packed in the unit and when I moved out. Thanks again John and Marshal...
smaller than stated. I measured.
I was told by John, that he would pro-rate my account. When I closed my account, John was not there and they would not call John. I feel that the employees were less than willing to help me.
Had no problems with U-Haul storage, nice friendly staff and very clean facility!!
Things were ready and clean when I got them.
Wonderful experience. I`ll be storing here in the future, should I need to.
My U-Box was two weeks late, so it took a month for delivery. I never received any notification that it would be arriving late or an apology.
I found the gentleman who checked me in to be courteous and he made the experience easy and quick. I was impressed by the time taken past the early closing to discuss particulars of your site.
The box was delivered with the hinge broken off and the box wrapped in shrink wrap.
Level of service met my expectations.
we placed the couch in storage and removed it in a 3wks it was infested w/ bugs badly, the staff from the rented apt fumigated the couch it did not help and it had to be dispossed of.
I rented the U-box to move my belongings from WA to TN and it was a seamless process I would recommend to anyone.
I could not ask for more, it was great
This was a nice and helpful location. Very pleased I went with them. Only thing was how expensive it was.
Staff was extremely helpful and polite.
The service was very professional and helpful! If I had complaints, it would have been the pricing but other than that, everything was up to standard!
The crew was very helpful in facilitating my move.
Having to leave my home in Flordia and store my belongings for over a year was very stressful. John and his staff were always friendly, helpful and supportive. My thanks to them.
Employees were very friendly and helpful. Premises were clean and secure. Bathroom kept in very clean condition.
everyone was always helpful and friendly
Great service-great people
Excellent friendly and courteous
THE ONLY BAD THING WAS I SAW A ROACH COMING OUT OF ANOTHER UNIR BUT THE STAFF SAID THEY WOULD SPRAY
My best experience with ytour company was the rriendly and helpful workers
I already cancelled my unit because the pricing is a bait and swith, I was charged more than the advertised price without being informed before the charges were applied.
James Weaver collected a $100 deposit on a truck insisted we only paid $50. Had to wait 2 days for the MGR to review tape b refunded. Wasted 3 hrs of our time Even had to call the police.
The staff you had on sight was amazing and helpful. They stayed late to help me. I will recommend your site to everyone.
John was very helpful and a pleasant person to deal with.I felt like I was family.I could not say enough to Thank him.
Will use your facility again in the future.
The hours are normal business hours and not convenient to a working person. The construction makes it difficult to get in and out of. It`s hard to know what to do or where to go.
They were very helpful and courteous
No comments -- all went well, no problems.
A absolute pleasure to do business with!!! Extremely friendly and helpful! Thank you so much!!!
very helpful in equiping us with our move. and storage was convienent to drive up to and unload.
The staff was very friendly and helpful I would definitely recommend this u haul facility to anyone needing to use a truck or storage
They were very friendly. The place was clean. An they were very accommodating. Will use them again for my storage needs.
The staff is very accommodating to their clients. On two occasions, they helped me access my unit as it was closing time.
I`ve dealt with this location several times and have always come away satisfied. Thanks.
Everything was great,,,,people very helpful and friendly
Very good experience. James and Jeff were very helpful.
Storage building was advertised as 5`x10`x9`. These were not the actual dimensions.
clean and neat facility - no damage during bad storms in Knoxville
The staff was outstanding and the manager was extremely helpful.
No Complaints. Everyone Friendly and Professional. Used this storage facility for two years. Always Clean and Bug Free. Would Highly Recommend.
Everything went just fine. I enjoyed using the facility and its services.
I am extremely displeased with my U-haul rental experience and need to be contacted! 615-478-4612 I would type out my complaint here but I`m limited to 200 characters!
I was not aware that once I paid for a month of storage if I had to move my items out earlier I would not have this amount prorated. I moved to another state and found a place to stay.
Customer service was great.
very friendly and helpful!!!