Customer Reviews for U-Haul Moving & Storage of W Rialto Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of W Rialto Ave
David is the best manager in the 21+ years. I moved out because I had water damage to a family heirloom that cannot be fixed/replaced. More care needs to be given to repairs.
Owner was amazing at his job. Went well above and beyond. Will be coming back to this location in the future for any u haul needs. If you want old time service with a smile where the customer is treated right then go to this location.
just be polite and ask for help, thank you.
Fast, efficient and precise service, all done along with a friendly personality even at the end of the day.
Taylor was a big help but overall this is the best u-haul branch in EI
Hire more people. I would like to commend David providing the best customer service because he was the only one at the D location until 11:00. He was sprinting around checking in and out customers. He apologize to everyone for the wait, but we could see that it was purposeful. My recommendation is to hire more people to help him.
Great experience....a nervous 2 weeks, but all turned out fine!! I recommend Ubox for long distance!
Good customer service and a friendly people answere all my questions
agent was prompt when returning rental truck
Bery friendly customer service
I was impressed with the great service!
I have been using this location exclusively now for 4 months. Dave the manager is GREAT! as are his staff. They are concerned with getting me in and out quickly and they always do it with a smile and appreciation of my business. Do not hesitate to request and use this location for all of your U-Haul needs!
Need better communication between corporate scheduling and local dealer. Usually got duplicate calls sometimes with different pickup times.
Our return was quick and great customer service. We were greeted as soon as we arrived at the facility.
The truck was clean and ran great.
The sign said "Please wait here with your equipment. Someone will be right out to help you." So I did, and I waited there for 20 minutes before I gave up and called and told them I was waiting out there. I did not appreciate that.
Had to locate a team member to return the trailer.
Had to locate team member to drop off the trailer.
The customer service was by far the best I have ever had. Staff Very help full. very pleasant and friendly. Got me what I needed and driving off in no time. And we're very understanding when I was late bringing the truck back. Over all great service!
I like that rate and I'm used for so many days reasonable the price. I love the deal.
Thank u for taking great care of my things while in storage. I`m very pleased with the staff at uhaul for going the extra step in making this experience very stress free. Thanks again. 128077
One person working the cashier register it not good. I waited 30 min to be served.
Also the truck was half full. I prefer a full gas tank when renting.
Great customer service, very friendly, fast, excellent very satisfied.
Nothing, everything at the uhaul was perfect especially customer service,thx
David Perrin and the young woman with him were outstanding. They did need help with check in because the store was UNDERSTAFFED. Those two kept it going though!
Another A+ transaction. I love doing business at this store - all the employees are friendly, courteous, and respectful. They make me feel like me and my business are important to them.
This store is totally professional - you can count on a friendly greeting and a knowledgeable/skilled staff.
Other places I have been had an atmosphere that was too casual and when you walk in they say "Hey Boss, what can I do ya for today?" Boss???? Boss??? They should be thankful I am NOT their actual Boss or they would out of a job. If you don't know your customer's name then 'Sir' is the appropriate term of address.
This location should have more trucks with ramps on it. When I called to reserve the truck they didn't tell me that the truck didn't have a ramp.
I was very happy with the service I've been using this location for more than one year, the people there are very friendly and professional, I will be back.
Sincerely, James Palmer, hello David
Awesome service!! Very professional!
Friendly service , will definitely rent from them again
I can not think of any improvements at this time. The experience was very good. The staff were polite and helpful.
The only thing that bothered me about the rental us that when I quoted online the rental was $118, but when I got the quote in the u-haul center it was $135. Overall good experience.
Fix your website, it's so dated. Your customer service when I call to pay my bill is awful, so I use the website however the website is awful it's so dated. I can't tell if my bill has been paid, it's very confusing. I would never use this company again nor would I refer a friend.
This is an excellently managed facility. And the card swipe access made it greater. Also, the availability of carts during moving in and out was a welcome sight.
Thanks to Kassandra and the whole U-Haul team, we had a great move to our new home
When I first came in, the rep didn't acknowledge me at all I had to acknowledge her first. Then she acted like she didt want to help because she didn't want to call the other location to cancel my old reservation so I could pick it up there until her boss told her she needs to call the other place first then we can pick up from that location. She had horrible customer service skills and I was uncomfortable working with her and was happy when it was over.
Another perfect experience. Doing business with this store reminds me of when I used to be a member of the Hertz Elite club (or whatever it was called)... when I arrived, the vehicle was gassed, cleaned, door opened and ready for me to to take it and go.
Same here - the truck had the door open, it was clean and smelled good, the paper work was fast and efficient. All the employees were clean and courteous.
You would think this is U-Haul's flagship store!
Cassandra was awesome and informative. She was prompt and able to answer all our questions.
The staff at your location were great to work with
David and Kassandra were a delight to work with, both were very knowledgeable and professional
Great service. 100% helpful and ready to answer questions both on phone and Behand the counter. Give em a pay raise!!!!
There was only one attendant working by himself. He had two drop offs one hook up and one couple needing a truck rental. He was running back and forth. He was very professional and apologized for the inconvenience. For such a large business I was very surprised he was on his own. Great job I give him two thumbs up
Thanks To The Person Who Help Me Very Profesional . Nice Experience.
Great Customer service. Very Nice, friendly, Helpful and polite staff.
Taylor Cole was great... awesome service and very friendly... will be back again...
Great and friendly service... no problems whatsoever
I reserved a 5x8 cargo trailer ahead of time. The day I was to pick it up uhaul called and said one wasn't available but they could give me a larger trailer at the same price. That was ok but when I got there it was an open trailer not a cargo trailer. The items I needed to transported needed to b in an enclosed trailer. However they did find me a 5 x 12 cargo trailer instead. Much bigger than I needed they were very nice about it but this isn't the first time this has happened. I never know what if anything I will get when I go to pick it up even though I reserve ahead of time.
Dishonest, vulgar, very unprofessional
Very little needs improvement. The manager was very attentive, polite and professional. Would highly recommend storage and/or truck rental at this location.
No chewing dip and spitting on a bottle while talking to customer. Some people might find it disgusting
Very friendly when they ran out of room for the truck to be returned at our destination they set up the next destination for us to return the truck at no charge to us for the mileage
Friendly and helpful staff
safe easy access
I would recommend this business to my friends!
The manager is outstanding and the service flawless.
Kassandra Lorenzo Taylor and Sean were extra helpful and friendly i will definitely be returning they all deserve raises
These guys are most helpful. I will recommend them to all my friends. Thanks again guys. I owe you burgers!
I am glad that I chose this particular location. The staff was very helpful and friendly. They made a very stressful time much easier to handle.
I really liked the guy helping
Service excellent as usual. One suggestion I might offer is that some type of financial reward be made available to persons who make several rentals. I have made over 10 truck rentals in the past 5 months and will be doing more in the future. Perhaps a meaningful discount of the sixth rental?
Nothing, everyone and everything was great!
Everything went smooth from start to finish from arriving to leaving. The staff was very helpful especially Taylor. I am very satisfied.
Thanks to David, I was able to rent a trailer and be out the door in a matter of minutes. Awesome!!
I had a great experience today. Taylor helped us today and was very knowledgeable about your equipment/Storage. Thanks for being so courteous.
The U-box lady was great to deal with and very knowledgeable as was all your employees
I felt as if my transaction was handled in a friendly professional manner
very efficient and friendly.
Facility was clean and we314l maintained.
Taylor was extremely helpful in finding me a storage size to accommodate my needs.
The guy that helped me,Taylor I give him a triple A. his customer service was top notch.
I didn`t rate it excellent because inside of the units it was not lighted up and was a very big inconvenience to me.
Tamara and Michelle helped me out on short notice. I needed a extra box with a few hours notice and they delivered. Very professional and very helpful.
Everything and everyone went above and beyond from move-in to move-out.
Im very satisfied with the service and the staff was very friendly Taylor Cole was indeed helpful should hire more people like him with great attitude : thank you so much for your service
My experience was good and stress free, everyone was friendly and helpful
Didn`t have to wait for service and the manager showed us the storage unit that we needed. Service was excellent.
The service is excellent at this facility all the staff members are very helpful and friendly. I would recommend this place to all my friends an family.
They have a very nice and large facility if I ever have a need for storage in San Bernardino again I will surely go to them.
Our U-box delivery and pick up driver was efficient and courteous. She was able to reschedule the pick up date and followed through with a phone call. Very helpful.
The worst customer service ever . How was it possible for someone to get into my contract and change it .how can a store manager tell you they will not give you your pods .
David was extremely helpful. Without him or move would`ve been much more difficult.
Unit manager was extremely helpful and friendly. After undergoing a terrible experience in nevada he definitely impressed us with his knowledge of the storage/moving business.
Very friendly and willing to help.
The staff was professional and courteous and very helpful. The neighborhood where the facility is located is a bit seedy at night but I feel my property is safe.
I was very pleased with the service that I received from Lauren and Kassandra and the store manager. I was also pleased with the service i received from Lorenzo.
Everything was great!The women were great and friendly. We had a problem with auto pay and it was fixed immediately.David at San Bernardino helped us alot. Thank you to all
Facility was fine. Hard to get to loading dock at busy hours due to many rental trucks in driveway.
David and Ro are the awesome ppl always going the extra mile with A smile
The girls were friendly and knowledgeable. Romena was great making sure all my questions were answered. Well worth the money!
Service was great David and Lorenzo gave awesome customer service.
Not much to say just thank you for being there
The staff was very polite and helpful and the facilities were clean and neat.
They was very fast about doing things. Very nice well clean.
I had an amazing experience with David. He was very helpful and just an all around great guy. He helped me pick a storage space and made me feel comfortable leaving my items at the location.
Having two locks is a little inconvenient at times, however it does give me a sense of security.
U-Box was actually delivered early and the driver was very helpful in accommodating me with the short notice of early arrival only about 30 minutes early.
Your people are great, but the web site needs work. All in all, you made this move as hassle free as possible. Thank you.
All staff members where helpfull and friendley.
Had great customer service...in particular the drop off and pick up by such very capable women!!! thank you
Overall excellent and a valuable service we use every Feb. Units were about 2 hours late, due to a flat tire, which we understand is unavoidable.
The way in which pick-up and delivery was handled was excellent. Definitely will utilize again if situation arises.
Much more convenient than the other POD company. Thanks.
It was very clean and the worker`s were very helpful and friendly..
Your staff extremely helpful,especially Denise in San Bernardino who delivered and picked up the U-Boxes.
wish you provided locks
The manager is extremely helpful.
I would like to thank all the employees for the great job and friendly hospitality. I would definitely recommend u-haul to any one and every one. Thank you everyone at u-haul.
Everything went well the day we went to load our pods.
your new management is doing a great job uhaul looks alot bette. all the emplyees have always been curtious, kind, and very helpful
SUPER FAST Order to Delivery! 1 FASTEST availability. Delivered ONLY on Trailer which LIMITS what you can get inside U Box. Cannot fit 7 Ft + Hutch in to the 8 ft ceiling b/c of ODD angles.
I am very pleased with the customer service I recieved. Even though it was last minute, they were more than willing to accomodate me.
It`s very difficult to speak to someone on the phone. Other than that, all is well.
I came in looking for storage and the staff was quick to help me with my needs.
Found dead roaches in storage unit. Was told I would receive a refund on unused month.
The only employee that was with us through our entire ordeal was Romena, of San Bernardino office. The staff at Springfield, Ma office let us down!
Both our scheduler Romena and our deliverer Judy were wonderful to work with and very helpful. We have already begun recommending U-Boxes as the way to move. Thank you.
Very happy so far with this service.
Excellent service, but dealing with your call center is a joke, only use is holding a phone. I was referred to Romina who is the only person who has been able to help me.
Customer service was mind-blowingly terrible- My call was shuttled around to a bunch of call centers where literally nobody could help me locate my order/shipping status or really anything else.
All the U-Haul folks that I dealt with were very friendly and helpful. The manager at the Ontario California rental center was particularly helpful.
You have excellent customer service. Your staff was pleasant and very helpful especially Gilbert and Giovanni. It was a plesure doing business at the U-Haul on S. D Street in San Bernardino, CA.
The service is excellent. Staff is friendly and professional.
Fred and his crew went out of their way to make a difficult move easier. Thanks guys.
overall good experience, staff was friendly. service was adequate
We had a limited amount of time to get a trailer and remove belongings from an apartment. The staff was quick and efficient and even suggested storage at the facility--something I had not planned on.
overall I was really impressed with everything and I will tell everybody that I was.
Excellent customer service from Robert and the second uhaul rep that helped us. Sorry I can`t think of your name right now but you both were amazing.
Knowledgeable, attentive rep , Robert was a great help! no complaints on the rest of staff.
The associate that assisted me was very helpful and gave us great customer service out of all the associates that I came into contact with he was the best and very respectful and curtious.
Robert was extremely helpful, and all the staff pleasant to work with. What a great bunch of people there! I would definitely recommend it to my friends.
Over all it was ok but we did have a few small issues and we saw a few bugs in our unit.
Was very close to where I work and live and this is exactly what I needed
very Helpful and friendly
THANKS SO VERY MUCH AND ALSO YOUR EMPLOYEE BY THE NAME MARK WAS EXCELLENT GREAT JOB.I COMMEND HIM
Great Customer Service, was very helpful and professional! Great experience, thank you guys!
The U-Haul location on D St. in San Bernardino the people were friendly and professional. I had a problem with the location in Macon,GA and Warner Robins,Ga.
The people that work at u-haul are really friendly and will to help out.Im really happy with the facility.
I appreciate the fast and friendly service.
Everyone was kind and the drop off of the trailer was an easy deal. I would do it again with uhaul
Fred Kayla are great! BUT, 4 boxes = $320/mo. To move 9 miles = $1,160 See my last survey on lack of concern for cust. safety! I rented a Budget truck moved everything to 10X25X10 box - $165/mo
good service friendly staff convenient prices and hours
I executed a military DTY move. Operators were supposed to provide a weight, but never did.
The staff members quickly recommended the right size of storage I needed and they really helped me when I did not know much about storage.
Cricket was a wonderful help!
The staff was friendly in their talking and performance, but cheated me in their action. stolen 470 dollar from credit card. no apology from the staff after putting back the money. No proper paperwork
They were hard to contact. They are billing me for storage that was supposed to be waived due to the difficulty I had with contacting them. I will NEVER recommend nor use this service again
KRICKET WAS SO HELPFUL AND ON THE BALL! SHE SHOULD BE IN MANAGEMENT-I INTEND TO WRITE A LETTER TO UHAUL ABOUT HER EXEMPLARY SERVICE.
The woman delivering the U-Box was very pleasant and very helpful about everything.
Door would not close.. I hated that I received a quote when shopping for the best deal and then when I later went to finalize, the price jumped $400. They also sent my full box to the wrong address.
The employees were courteous and friendly and always willing to help me. If I need to rent a storage unit again, I`ll definitely go back.
Daniel resolved an issue with my storage that had a positive outcome.
I got my stuff out, said bye to the staff,went to school, then they sent me a bill and lein stuff notices. What did i do? I let on time. Maybe they don`t like me.
Delivered a day late. No phone calls even when requested. NO paperwork at origin or destination. We went to dinner, came back, and the box was gone. Took two days to verify that u-haul had the box.
the process was very iritating wasnt explained to its fullest by certain reps very confusing situation i never want to go through unexplaind situations when you have your hand in someones bankacct
Levina Conrad was very helpful, professional and courteous! I would highly recommend her and U-haul!
Satisfactory. Some delay in scheduling pickup of U Box
took longer that 9 days to deliver and then the ubox people took my lock also when it was time for them to pick up the u box it took 3 days after the pick up date to get the box out of my yard
good service, nice people
Very good experience and will use you again.
The drivers were excellent. There was some confusion ordering the u-box because not everyone at u-haul was familiar with u-box. dorothy sprouse
Staff was helpful on making the delivery and pickup easy.
the staff was friendly and helpful,U-Box was clean and in good condition.
So far only opened 2 boxes. One is damaged. Hole all the way through to the inside. Will pack other 2 today.
GA. U-BOX staff and program is alot better. i will not use U-BOX again.
i was over charged ! quoted 1650.00 and got charged 2100.00 please resolve this 904 610 0197 tony alessi
The customer service was extremely well mannered, very well in all areas of customers service. They even showed me to the unit that I had rented.
Was great dan was so helpful thanks for being great
Mark Was very helpful. He and the entire staff are true assets to U-Haul Self-Storage.
I really enjoyed the customers service i received. I like the fact that I received free storage along with my truck rental.
Drop off a day late, pick up a day late, don`t return messages on delivery, and auto payment went through when it was not suppose to. Bad experience.
Everyone was great on the staff i was very happy with the service.
it was good except fpr the storage floors.seem like they are old
The agent was been extremely helpful and went the extra mile to help me.
5 star review! Marc has great interpersonal skills and goes far and beyond the customer care needs, he is also very respectful and never too busy to answer questions.
My experiece with U-Haul was an excellent one. The staff were very helpful and knowledgeable. They were very courteous and very pleasant to interact with.
I recieved a late notice in the mail 12/26/09 dated 12/19/09.Why? shipped golf cart ii/16 to San Antonio, picked up 12/9,rental was over that date why do I owe 114.69?
Tiffany Cleveland went above and beyond to make our moving experience as smooth as possible and demonstrated excellent customer service.
My experience at the facility was excellent Mark and Dan are great!! i recomend this facility anytime thanx!!
Mark Ford was great, even though I arrived at the last minute, he was very helpful. Thank You.
very poor service and dirty storage place.
The girl who delivered the ubox was very friendly and helpfull and answered all questions i had. She was very professional.
when my u-box was shipped the lock was broken off, but my items were all still safe.u-haul replaced the lock without any problem.
good price, good service, would recommend to my friends.
I am waiting to hear when the box will be delivered, which based on the contract, 10 days will be tomorrow. Contact me in a week and I`ll let you know if I`d recommend anyone else.
Questions above don`t apply for UBox. Janis/Denver Tiffany/San Bndo were awesome. Freight co took 18 days to pu/deliver to another facility. TOO LONG
No lighting in the storage unit, poor lighting in the hall. All items had to be carried up 4 narrow steps, no ramps.
200 character limit is a lie, won`t even take 40! Never using your business again!
I REALLY APPRECIATED THE CUSTOMER SERVICE I RECIEVED!