Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 2 ladys that helped me to reserve ,pick up and drop off the truck i rented. Was the BEST very helpful and friendly. Wish I would have gotten there names. But they was great.
ROBIN THOMPSON
Rating:
5.0
Customer did not leave a comment.
Tina Spence
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin Sampson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David roberts
Rating:
5.0
Customer did not leave a comment.
jenny orellana
Rating:
5.0
Staff was awesome
Joseph Sawo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JC BROWN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sheila tolbert
|
First Impressions
Rating:
5.0
Muy bien
NERY CANALES LAINEZ
Rating:
2.0
One lady that was there messed up the reservation I had than made me get my driver's license even though I was just getting a trailer and I didn't get all the money back from the 100 dollar over charge they did
Wayne Gust
Rating:
5.0
Sara and her team were great, easy to work with and so helpful and friendly
donald Bigelow
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
stanley christy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wesley Holbrook
Rating:
5.0
Customer did not leave a comment.
Nicole papalevich
|
First Impressions
Rating:
5.0
Great customer service
Jennifer Strawser
Rating:
5.0
Checked not applicable on maintenance cause the windshield wi eight Was shot
DIAMOND ISHMAEL
Rating:
1.0
Worse service ever
Ariel Matthews
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Justus
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dale Saeger
Rating:
5.0
Yes and no I have no idea why I was charged over 70 dollars because I didn't even go that far and put the gas back before I dropped it off. Also the app is terrible it took me 20 minutes to figure out the app and to get it to work.
Jessica Doone
Rating:
5.0
Customer did not leave a comment.
Curtis Smith
Rating:
5.0
Customer did not leave a comment.
Jimmy Smithers
|
Online Move In
Rating:
5.0
Every thing was excellent
JACK DEPIFANIO
Rating:
5.0
Customer did not leave a comment.
ROBERT WADDELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josie Myers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Levonna Dowd
Rating:
5.0
Sara was the best she went above and beyond
JASMINE WALLACE
|
First Impressions
Rating:
3.0
I'm not sure why I was charged an extra $10 after the date of service, without being notified before hand. I still don't know what it was.
Chrissy Ison
Rating:
5.0
Sarah is so helpful and professional. She runs a great store!!!
mike brennan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennifer crow
Rating:
5.0
Your manager and staff are very respectful, I am talking about your eakin road location.
JANET HENDERSON
Rating:
5.0
Sara Keathley, went above and beyond providing the best customer service one could ask for. I appreciate her hard work and professionalism.
Kenneth Hughuley
|
Overall Experience
Rating:
3.0
Same as orient cuz neither of them even helppp me
Tela Bryant
Rating:
1.0
Vehicle was ready at 8am. However, I ordered two dollys, neither of which was with the truck. I had to wait an hour for them to open before I could. When they opened I ordered two appliance dolly, they had one, and one furniture dolly. I talked to U-Haul on the phone and in the store and got the runaround on any discount for my hassle. What happened to the U-Haul guarantee? Right equipment, right place, right time?
Brian Horn
Rating:
5.0
Love Sara and her team.
LAQUANNA GARRISON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GARY LORING
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
hans Madjucaso
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIANA ROBINSON
Rating:
5.0
Customer did not leave a comment.
shaunna gilliam
|
Overall Experience
Rating:
3.0
Dropped the rental back off at 2:55, got charged for 2 days because they did not check back in until 4:09. Have pictures and the video from the facility to prove it. Need my money back asap. Truck also smelled like someone chain smoked in there for 10 years, and there was a bookshelf left in from a previous move. Was told it was barely less than half a tank, however, it was just barely over 1/4.
josh south
Rating:
4.0
I had to sweep the back of the truck out before I could use it.
judith Deem
Rating:
5.0
Customer service was great and above and beyond
Anthony Wisniewski
Rating:
1.0
I had cash stolen out of the uhaul truck as I was moving. The only person in the truck that I am aware of was the employee. Pretty shady. I will not be pro rated either.
Tara Pobuda
|
Overall Experience
Rating:
2.0
Originally we were going to drop the UHaul off at the Broad Street location. The woman who received us was super rude. Said "You're not supposed to be here." "You can't drop that off here." She acted like we should have known we were in the wrong place. We showed her our email confirmation that yes, that was indeed the correct location, but she didn't even try to figure out how the miscommunication happened. She was super dismissive and essentially said we were at fault for not knowing we couldn't drop the truck off there. She insisted we had to go to another location and had to be asked to provide the address.
Compared to my other experience where the guy couldn't have been more patient and helpful, this experience was awful.
MATTHEW VALDOVINOS
Rating:
5.0
Customer did not leave a comment.
Marijane Green
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Abdifatah Ali
|
Overall Experience
Rating:
5.0
Very friendly staff...
sherri jenkins
|
First Impressions
Rating:
5.0
Best bunch of people I've ever met
ROBERT CANNADAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMESHIA LIGGINS
|
First Impressions
Rating:
5.0
Sara and here team were very professional and accommodating. I have had major issues with Uhaul in the past and vowed to never use Uhaul again. Needless to say that Sara and her team changed that opinion for me. I truly appreciate the experience at Eakin Rd!
De One Logan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary Bowen
Rating:
5.0
I usually rent from a different location, but they didn't have the truck available and my reservation was shifted to Eakin road. They treated me like a long time customer, were friendly and efficient and the whole experience could not have been smoother. Both picking up the truck, and the return. All of your locations should run this well!
Mark Toscano
Rating:
5.0
Customer did not leave a comment.
Emmalyn Jerome
|
Overall Experience
Rating:
4.0
Mouse poop found
Mikaela Chandler
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steve Truitt
Rating:
5.0
All was perfect
Robin Voss
Rating:
4.0
I think the manager is doing their job. Office was stocked and organized. Equipment outside was separated by like units and orderly.
Steve Truitt
Rating:
4.0
They were really friendly and helpful answered all questions that were asked and some that I didn't think of overall good experience so far so good we'll see how things go
james hamler
Rating:
5.0
Even though I thought I lost my storage they help me out and got it back for me and I’m very thank full for that tyvm
Donald Stevens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAYLA HAYES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina Rathburn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda Zeller
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jose Duarte
Rating:
5.0
Customer did not leave a comment.
Danielle Mccandlish
|
Overall Experience
Rating:
1.0
Beyond disgusted with the service, facility and staff here. From the disgusting bathroom to the magically non-functional cameras when your items get stolen, to the staff who literally cuss you out for dropping an extension cord off your cart. Not to mention, the homeless junkies they refer your way to help you load and unload trucks being trashy thieves.. they stole my power washer, $1800 bike, ALL of my DeWalt and Milwaukee tools. Not only do they keep hiring the same thieves to help, but they don't help with camera footage for the police. It's a joke.. then finally, they hired the same junkies to put out stuff back in the unit while We handled a discrepancy with the truck and they absolutely destroyed everything we owned they broke everything that was glass they broke everything that was electronic they stole what they wanted and left it in absolute disgusting disarray all of which I have photos and video evidence of.
vincent rawson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey frye
Rating:
5.0
Erica, the l lady who helped me was very friendly and courteous!
Brian Marks
Rating:
5.0
Customer did not leave a comment.
Samantha Rodgers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Pinto
Rating:
5.0
Sarge and all the people at this facility were really nice and very easy to work with. Highly recommend the facility on eacon road.
DEBORAH DAVIS
|
Overall Experience
Rating:
1.0
You should notify customer if you have mice/rat infestation issue
Bobbie Scott
|
Overall Experience
Rating:
4.0
The storage itself is great - it’s the office staff that leave something to be desired. The manager especially is either rude when dealing with her or too busy hanging out in the parking lot hanging on one of the gentlemen who works with her and if there’s anyone else working they’re too busy on their phones or doing other personal things to help customers. They are extremely unprofessional and inappropriate in front of customers. Even the way the manager dresses, wearing extremely short shorts, is unprofessional. I have never been able to get the help I need when I’ve tried to go in the office for assistance. You definitely need new office staff!
Melissa Woodruff
|
Online Move In
Rating:
3.0
Glad you found the keys I put in the drop box.
Teddy Locke
Rating:
5.0
Fantastic
Joseph Zeallear
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua Roberts
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Richard OBryan
Rating:
5.0
Customer did not leave a comment.
DARIL RINGER
Rating:
4.0
Customer did not leave a comment.
Jennifer Walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bethany Cruz-Osorio
Rating:
5.0
The guy was very nice and always helpful!
Jerry Sowards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vance barnes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vance Barnes
Rating:
5.0
Sara the manager is very helpful, she have great customer services skill , she looks the best way for help me .I’m very grateful with her. Building is very clean and convenience. Thanks for everything
Marie Rodriguez
|
Overall Experience
Rating:
5.0
Everything was awesome
erica shoemaker
Rating:
5.0
For some reason it smells like tacos or Curry powder makes my eyes water and it's uncomfortably hot we could use cement ramps in front of the doors for easy access in and out our stuff falls off the carts we aren't allowed to park in front of the doors to get our stuff in and out
HENRY COLEMAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elizabeth Roberts
Rating:
4.0
There are times I have to get something from my unit but it's after 7:00pm. Not good since my hours are irregular.
Johanna Garber
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
April Rothgeb
|
Overall Experience
Rating:
5.0
Erica and Sargeant have been very helpful, knowledgeable and courteous. We will be renting again from this location!
Vincent Drago
Rating:
4.0
Make sure the price
Is what the quote is because they over charged me.
TERESA GOODMAN
Rating:
5.0
Customer did not leave a comment.
TERESA GOODMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kitty Masters
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vincent Drago
Rating:
5.0
Customer did not leave a comment.
KELSEY STOWERS
Rating:
5.0
Customer did not leave a comment.
emmanuel kouagou
|
First Impressions
Rating:
5.0
Smooth and painless experience. The folks working there are friendly and professional. Truly a pleasurable experience.
THOMAS SNOW
Rating:
5.0
Customer did not leave a comment.
Savannah Wadsworth
Rating:
5.0
Quick easy and painless
Kenneth Bowers
|
First Impressions
Rating:
5.0
Very clean very well-tang staff and Miss Sarah is very wonderful and respectful she try to take care of three or four people at one time she's wonderful we don't have to wait in line so long
SHARON DORSEY
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
HARRY HILL
|
Overall Experience
Rating:
5.0
All employees were so friendly and helpful if needed. Thanks
Kathy Murchison
|
Overall Experience
Rating:
5.0
Exilient service both during rental and return
maurice adams
Rating:
5.0
Customer did not leave a comment.
Tanitra Hale
Rating:
4.0
Didn’t like the mouse poop but other than that it was good.
Ethel Shelton
|
Overall Experience
Rating:
5.0
Thank you for the great service!
Shauna Durr
Rating:
2.0
Better customer service
Travis Onyett
Rating:
5.0
Customer did not leave a comment.
Christopher Eichorn
Rating:
4.0
Customer did not leave a comment.
Eric Hixson
Rating:
4.0
Customer did not leave a comment.
kieaeira bethune
Rating:
3.0
Customer did not leave a comment.
rick gasiorowski
Rating:
4.0
Customer did not leave a comment.
Tonya Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Groves
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Levonna Dowd
|
First Impressions
Rating:
1.0
U-Haul at Broad & Central, 1428 W Broad St, Columbus, OH 43222 Drop Off. This review is for the Broad St. location. My contract stated Broad St. location. When I arrived I gave the key to a gentlemen at the counter and he said thank you and I thought I was done. Then a very rude woman said I had to take the vehicle to Eakin Rd location. I said I already turned in the key. She threatened me with charging me triple my rental for "wrong drop off location." She never apologized or asked if I wouldn't mind going 10 minutes away to drop off the vehicle. I told her I had not received any instructions on a new drop off location. She then called a phone number and told them to send me to Eakin. THEN I got a text to go to Eakin while I was standing there and after she hung up the phone. This is highly unprofessional and rude. I cannot in good conscience recommend UHaul to anyone after this experience. I would expect UHaul to refund my rental to make up for this employee's highly unprofessional behavior. Thank you for listening. Sincerely, Alejandro Almaguer
Alejandro Almaguer
Rating:
5.0
Customer did not leave a comment.
Steven Philips
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaquez Ellis
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Shantel Mayle
|
Online Move In
Rating:
5.0
Thanks Eakin Rd Staff
Clarissa Featherstone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taran Kimbrough
Rating:
5.0
Friendly and professional staff. Very helpful, and made sure I was aware of how the process worked.
Michael Sieving
Rating:
5.0
Customer did not leave a comment.
VADIM BABYAK
Rating:
5.0
Manager on Eakin Rd. Was above and beyond excellent!! Every time I rent a U Haul her customer service is well above outstanding. I would highly recommend U Haul service and the employees are Great customer service and well trained. Thank You for your service.
Sydney West
Rating:
3.0
Not happy at all with the constant jump in fees . I am however working on getting my storage unit empty because of how much it's starting to cost. An there is no reason for it as far as I can see . 6 years is a long time to be paying for a unit away. So there is a penalty for being a long time customer..
Kitty Masters
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stefan Farmer
Rating:
4.0
Customer did not leave a comment.
LORI WASSON
Rating:
5.0
Customer did not leave a comment.
Olufemi Hundogan
|
Overall Experience
Rating:
4.0
Sara and the team were WONDERFUL!
When I reserved a truck to move out, however, I was able to place a reservation without any trucks being available. The team there and I both found it odd that I was able to reserve without a truck being available.
Joshua Lillie
|
Overall Experience
Rating:
5.0
Easy to schedule, was ready when I arrived, easy to drop off. Great and friendly staff
Mark Hall
Rating:
5.0
Customer did not leave a comment.
Deborah Beisswanger
Rating:
5.0
Customer did not leave a comment.
NaShira Carmon-Scales
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Briana Bagley
|
Overall Experience
Rating:
1.0
Many of the items in my unit got damaged while being in the storage unit. Bugs and mold got into my unit and into my stuff. The unit doesn't have lighting so at night it's not well-lit.
My rent continued to increase nearly every month, and there are more desirable neighborhoods where I could store my stuff for less, with less crime, and it is less likely for my unit to get stolen from, so I moved my items to a different storage facility in Dublin OH.
The staff is very friendly, helpful , and attentive to customers. I'm aware that this is an issue for corporate.
Gabriela lett
|
Overall Experience
Rating:
4.0
I had a good experience. Staff was very nice
Natalie Brownlee
|
Overall Experience
Rating:
2.0
fix fiel leak when parked on decline. ride was very bumpy even on good freeways. fix damage to drivers side
john jenkinson
Rating:
4.0
Customer did not leave a comment.
Donna Mitchell
Rating:
3.0
It was clean, and floors were being maintenance at the time of move it, but a very strong odor is present, in the leasing office and in the storage area.
Gina England
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vicki Hampton
|
Overall Experience
Rating:
5.0
Clean your sticking vehicles
KONDWANI KHONJE
Rating:
5.0
Teillo was very professional. Also the gentleman who was on shift when I returned the truck was also very professional.
Michael Connolly
Rating:
5.0
Customer did not leave a comment.
Valery Darcisse
Rating:
4.0
The lady there did a great, great ,great job running that location.
Dwight Steward
Rating:
3.0
Customer did not leave a comment.
Fred Brophy
Rating:
5.0
Customer did not leave a comment.
Jeffery frye
Rating:
5.0
This is a great place to store your belongings. The staff is helpful, knowledgeable, and very helpful. In addition, this location is always well stocked with packing supplies, etc.
Gods Glory Temple Church
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kyauntae James
Rating:
5.0
Customer did not leave a comment.
Michael Sieving
Rating:
5.0
I got charged $56 on my credit card. $100 deposit and only got 56 back and and was still charged on my credit card. I should have got my I should have got my whole deposit back since they charge my credit card for the rental. I think it's robbery and it's finest
MARVIN SOWERS
Rating:
2.0
There was a roach in the box truck that I rented. After I returned the vehicle, I was told that it had not been cleaned after the last person had used it.
Katherine Martinelli
Rating:
5.0
I was laid off from job for almost five months,and fell behind in my bills,and couldn't pay
Maurice` Roddy
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHARLIE SLOAnE
Rating:
4.0
Customer did not leave a comment.
Kim Pattee
Rating:
1.0
Customer did not leave a comment.
Paresh Thakkar
Rating:
4.0
Customer did not leave a comment.
angela morton
|
Overall Experience
Rating:
5.0
That location is excellent. And the service is wonderful
KELSEY STOWERS
Rating:
3.0
Trash everywhere and it's nasty
penny hamilton
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Storm Smith
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Amy Czubak
Rating:
5.0
Customer did not leave a comment.
Kirk Mekelburg
Rating:
5.0
Customer did not leave a comment.
Kirk Mekelburg
Rating:
4.0
Truck was clean but seems to be having issues shifting.
the girl at the front desk was very pleasant and seems to know what she was doing.
Lexy Leonard
Rating:
5.0
Excellent service, quick and easy to pickup and return a van.
DANIEL HARRINGTON
Rating:
5.0
Me Cory, was very respectful and helpful. He restored my confidence in customer service. He represented uhaul very well. Thank you Mr Corey
RONALD REED
Rating:
5.0
Very Friendly. Quick and easy pick up and turn in of truck. Storage room was clean and easy access.
Alfred Matricardi
Rating:
5.0
Customer did not leave a comment.
Paige Pramik
Rating:
5.0
Customer did not leave a comment.
dane clark
|
Overall Experience
Rating:
4.0
While I selected "Yes" for the facility being clean and well maintained (the front parking lot and office were great), there was some scattered broken glass and ceramic at the rear-side loading bay area (no doubt caused by folks moving fragile items in and out).
This wasn't enough to warrant a "No" but wanted to submit it to benefit the facility!
Joshua Lillie
|
First Impressions
Rating:
3.0
Lots of significant pot holes in the parking lot.
Evan Livingston
Rating:
4.0
The personnel (Sara and Erica) were extremely helpful!
The location was generally clean, but there was some broken glass / ceramic around the rear end loading bay area into interior storage.
Joshua Lillie
Rating:
5.0
Keep up the good work
Michael Parker
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Victoria Bryant
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thomas Ellis
Rating:
5.0
Customer did not leave a comment.
James Jackson
Rating:
5.0
Customer did not leave a comment.
Gage Kemper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erik Lopez-Natividad
Rating:
5.0
They need to keep the garage doors and sliding doors open as the main door close all the doors at the same time
BRIAN CUNNINGHAM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacy Peters
|
Online Move In
Rating:
1.0
Truck I reserved was not processed by on site employee to have a Mobil after hours pick up. I had to take a smaller size truck, which caused me more trips more miles and more gas. Not a single light on the back of the truck was working. Road side assist took over 5.5 hours! The lights were still not properly fixed. I could use head lights or tail lights, but not both at the same time. There for I could not drive the truck after dark. The truck was a huge mess, old paperwork and debris everywhere. The truck is not in very good driving order.
MEGAN DICKSON
Rating:
5.0
The lady in the office was very friendly and helpful. Thanks!
Collier Stambaugh
Rating:
3.0
Customer did not leave a comment.
NaShira Carmon-Scales
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DIANE ABDELMEGID
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ariel Matthews
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brizeida Gonzalez-Banks
Rating:
5.0
Customer did not leave a comment.
Donna Prince
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William Wan
|
Online Move In
Rating:
5.0
Professional and friendly customer service.
Debbie Hart
Rating:
3.0
The truck we had, had power stirring issues, we got the biggest one and it made it hard.
Jeanie Thomas
Rating:
5.0
Need better inspection on trucks the one I was using the passengerside mirror was broken.
Roaches and broken glass along with liquid spilt in the rear as well!
Britany Lehman
Rating:
5.0
Customer did not leave a comment.
Kristin ValdiviaGonzalez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Meyko Jenkins
|
First Impressions
Rating:
2.0
Truck was so nasty and dirty. It wasn’t even cleaned out from last user who must’ve been hauling grease and mud. I slipped in the truck the whole time, my furniture and mattress are filthy now from the disgusting mess left by previous users. Even when I dropped the truck off and said something about it, the worker could see grease everywhere and couldn’t even stand to be in the truck as it smelled so horrible from the grease. He even pointed out the grease running down the wall. Just absolutely disgusting
Wendy Snyder
Rating:
5.0
The staff was great and very helpful.
Keith Adams
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
carla taylor
|
Overall Experience
Rating:
4.0
Everything always seemed to go well,never no problems.I'm retired and seems every 6 months or so the rent goes up,now over 150 a month.This might be the industry standard but the way the economy is I just can't justify staying there.Sara and the crew were great.
Terry Withers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carla taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANQULIA PRATER
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Clarissa Featherstone
|
First Impressions
Rating:
5.0
Customer service was excellent the lady there Sarah was wonderful she took her time got me in my unit ready and I was ready to go it was very clean the bathroom was clean everything was an excellent shape I will refer a lot of people to go that U-Haul in the trucks was lined up neatly and straight it was a very excellent facility
SHARON DORSEY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
rodriques wylie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARYBETH SNELLING-STEWART
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Janice Wigal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MEGAN CAIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Qiana White
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
HOWARD SMITH
|
Overall Experience
Rating:
5.0
I don't like that they hold your deposit for 5 business days.
jamaarr turner
|
First Impressions
Rating:
5.0
Facility I'd well lit and secure. It also smelled great if that counts any lol. Overall I was well treated by this facility. The manager and employees were awesome!
Lavita Mahan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean Valentine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rose Fraker
|
Overall Experience
Rating:
5.0
Sara Keathley was very business like with a pleasant tone and smile. I would recommend U-Haul to anyone needing storage as a place clean, secure, and we'll lit. My stay was short but sweet.
maria johnson
|
Overall Experience
Rating:
2.0
You kept raising the price of my unit without consulting me
Jered Sells
|
Overall Experience
Rating:
2.0
I never received the free monrh of storage as advertised even though i rented vehicles 3 times during the time I also had storage.
Kimberly Rawlins
|
Overall Experience
Rating:
5.0
Sarah is a gem and deserves a raise. Please do everything in your power to keep her as she is a true professional, she follows up and is kind to her customers. She is a great improvement over the last manager not that the last was bad, just not a good.
Lavita Mahan
|
Overall Experience
Rating:
4.0
When I cleaned out my unit there were lots of mouse dropping all over the place
Jeff Rainey
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jennifer Montgomery
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ashley Rose
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Sallyann Long
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Freddann Reese
|
First Impressions
Rating:
5.0
Sara was friendly and helpful. Took care of everything and made things so easy. Sara is an excellent manager and a great asset to the Uhaul organization.
Shawn Bray
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie Carr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martine Charlet
|
Overall Experience
Rating:
5.0
Love the friendliness
Of all staff and how
Quick they are to help
Thank you so very much
I will recommend and
Continue to use uhaual
Future purposes.
Rebecca Gray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca Justus
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HOWARD SMITH
|
First Impressions
Rating:
5.0
Sarah and her staff were amazing from the day we walked into the door to rent until the day that we turn the storage unit back into the company. If ever we rent again it will be at that location.
heather worley
|
Overall Experience
Rating:
4.0
Always easy to work with. I'll come back to this location if I ever need storage again.
Nicole Triplett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie Carr
|
First Impressions
Rating:
4.0
Employees and lady who runs it helpful and nice.
Grovia Paxton II
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GABRIELA SOLIS
|
Overall Experience
Rating:
2.0
The staff was wonderful! Sarah was so helpful and really knows her stuff! However, when I removed my stuff from my unit, I found MULTIPLE German cockroaches in my boxes. Completely unacceptable. I will most likely have to hire an exterminator to spray my brand new apartment now. Disappointing.
Brittany Astles
|
Overall Experience
Rating:
4.0
Ms. Keathley and her associate on hand were BOTH helpful and approachable. Keyin process explained and simple.
Grovia Paxton II
|
Online Move In
Rating:
4.0
Thanks to the Manager Ms. keathley great customer service
austin brown
|
Overall Experience
Rating:
3.0
The smaller storage wasn’t available but it turned out I needed the bigger one but they never mentioned when one became available to me to change unit sizes.
V Huy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MEGAN CAIN
|
First Impressions
Rating:
3.0
Just wished it was open 24 hours sometimes the help that is needed isn’t available before I0pm
Tonya Harris
|
First Impressions
Rating:
5.0
The staff at the Eakiin rd location went above and beyond in filling expectations
John Bohlken
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathy Murchison
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alvin Lucky
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JOHN Palmer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Wells
|
First Impressions
Rating:
5.0
The manager is amazing.
Wynnedolyn Desmond
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jason ross
|
First Impressions
Rating:
5.0
Everyone was very helpful and friendly. Folks went above and beyond to accommodate me and my needs.
Than you
Rob Fisher
robin fisher
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kaitlyn Fannin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GABRIELA SOLIS
|
First Impressions
Rating:
2.0
Mice got into all my stuff
Naomi Shore
|
First Impressions
Rating:
2.0
Units should be aloud to be prorated when moving out instead of paying for the whole month I should have been aloud to pay for just the days I used it
Rhonda Hamrick
|
Overall Experience
Rating:
5.0
Miss having 24hr access
Rebecca Andrews
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol Linley
|
Overall Experience
Rating:
1.0
Walked into my storage unit with rat poop, trash, some sort of urine on the floor, and belongings still in the unit. Spoke with the gentleman in the office, he handed me a broom, told me to sweep it out myself and put the belongings in the hallway. After that, I waited on hold for an hour to get this issue resolved and nothing has been done to reimburse me for this treatment. I spent over $1,000 with this organization and this is not the way a business should be ran.
Nathan Tufts
|
Overall Experience
Rating:
4.0
The manager was totally awesome. She usually answered the phone when I called or was there when I stopped in. She was also very helpful when I had a hard time with the security system getting in the facility.
Mary Stanton`
|
Overall Experience
Rating:
5.0
The employees were very helpful. They explained everything and made sure it was an uneventful unloading of our truck.
Lauren Ritzenthaler
|
Online Move In
Rating:
5.0
Sure and Megan are very nice people our friend again if I need a storage and U-Haul I recommend are vibrant from U-Haul great storage unit to rent from very secure
SHARON DORSEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melinda Pearce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabriel Cubero
|
Overall Experience
Rating:
5.0
Every one was really nice and it was very clean
BARBARA TEALE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
leah charamut
|
Overall Experience
Rating:
4.0
Both Sarah the manager and her employee (young lady with red hair; didn’t get her name) were very helpful to me when I returned the UHaul trailer today.
SHEILA GIBBS
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Diamond Minnis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james esswein
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Pamela Rose
|
First Impressions
Rating:
5.0
Great experience, everyone I interacted with was a pro and all around good experience. Thanks!
kevin sullivan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARYBETH SNELLING-STEWART
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tina Spence
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACK DEPIFANIO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Regina Edwards
|
First Impressions
Rating:
5.0
Great customer service!
Ryan Sagstetter
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
robin virgin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sean Valentine
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kamya Harris
|
First Impressions
Rating:
1.0
Very RUDE EMPLOYERS AND THE HUSBAND AND WIFE TEAM EXTREMELY RUDE.WOULD DEF NOT RECOMMEND EVERYTIME YOU NEED THEM THERE OUTSIDE SMOKING CIGARETTES SMH 😡 😡 😡 😡 😡 😡
Mike Springs
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
amina miyouna
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angelina Dufrene
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
david march
|
Overall Experience
Rating:
4.0
Sarah has been very nice and helpful. She’s awesome.
amina miyouna
|
First Impressions
Rating:
5.0
It was very good
kaafi haji
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Maurice` Roddy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danielle Mccandlish
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Courtney Prestidge
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
debbie nichols
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NAN HOLMES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valentino Sanchez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Shoemaker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robin virgin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connie Bartley
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KATHY MOLLENAUER
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SULEIMAN SULEIMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen Torres
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA BERGET
|
Overall Experience
Rating:
1.0
Our unit had roaches. Management made no apologizes and stated they had no other units. Very poor customer service. Lack of empathy. I have used Uhaul for years, after this experience I NEVER will again! Horrible, just horrible!
Elizabeth Chalender
|
First Impressions
Rating:
5.0
Teillo was very.helpful in showing us the options and demonstrating the security features. The facility is clean, climate controlled and close to home. Earlier this year they were fully booked so, while we would have preferred a larger unit, we were glad they had a unit available.
Vicki Hampton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janet Peoples
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Matthew Carlisle
|
Overall Experience
Rating:
4.0
Thank you for good service.
Patricia Koons
|
First Impressions
Rating:
1.0
Gave me a unit already assigned to another customer and complained when I asked him to find me another unit that wasn’t occupied saying this wasn’t even his job. Then states he gave me my $100 deposit back in cash but I didn’t receive my deposit back I’m not very happy with this location and I’m looking to relocate ASAP because I feel my items in this location isn’t safe
Jessica Shoemaker
|
First Impressions
Rating:
5.0
There is a young lady cant remember names she had nice art work and a gentleman at the Eakin Rd store they were great..
Penny Hamilton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DeShae Moore-Jones
|
First Impressions
Rating:
5.0
Loved the experience. Storage is nice and the staff is the BEST!
Katherine Maynard
|
First Impressions
Rating:
4.0
Everything was good just wish there were units with more space.
Brianna Gillman
|
First Impressions
Rating:
5.0
I love all the staff! I have been there several times and they are always very pleasant and helpful!!!
Jan Gordley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deyavion Washington
|
Overall Experience
Rating:
5.0
Had issues when I went to get the truck, two locations vehicles weren’t returned so I called uhaul myself and they located a truck and finally satisfied, since I had movers waited to load it.
Susan Klein
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jerry Hickman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA BERGET
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT WADDELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin Schmitt
|
First Impressions
Rating:
4.0
The staff is very friendly and helpful for my first time renting a storage unit. They made the move in process smooth. The facility has several layers of security; I feel very safe keeping my belongings stored here. My only complaint is the location. There is a heavy flow of traffic from people cutting through the U-Haul parking lot, where I unload my belongings, to get to the Kroger next door. This is the only part that makes me feel unsafe while I’m unloading, but I feel like my belongings are safe once they are in the storage unit.
Samantha Ford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeanette Neff
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marita anders
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyra Quinichett
|
Overall Experience
Rating:
5.0
Had to go in just to be sure I was in the right place and to get a key card. Customer service was great.
Natasha Tracy
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KATHERINE REMY
|
First Impressions
Rating:
5.0
Professional staff
Sukhninder Somal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
hoesey Walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Awilda Nieves
|
Overall Experience
Rating:
5.0
I had suffered a financial set back due to COVID-19 pandemic as we all have
I was on the verge of having my property being sold this situation caused me so much anxiety and sleepless nights. I went and talked with the manager of the facility Cindy Backus OMG Cindy was so understanding and worked to help me resolve the issue Cindy was so compassionate with me very professional at the same time The encounter I had experienced with Cindy has truly restored my faith in human kindness and concern for another person person’s situation she (Cindy) is truly an angel her on earth there’s so many word to describe her. Compassionate,Caring,Patient,Icould go on and let’s not forget her beautiful smile May God continue to bless and allow Cindy to continue the most excellent service to customer “Cindy Buckas Rocks”
Stephanie Hansard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara Dodeci
|
Overall Experience
Rating:
1.0
The payment system is subpar and is a terrible inconvenience
galent WILLIAMS
|
Overall Experience
Rating:
5.0
Anytime I need a storage unit and/or a Uhaul truck I ALWAYS return to the Eakin Rd. location. The facility is clean & well kept, the associates are very helpful & knowledgeable
Rebecca Andrews
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Eubanks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sabrina Smiith
|
Overall Experience
Rating:
5.0
Great experience.
Thank You.....
Steven Philips
|
First Impressions
Rating:
5.0
Very friendly staff and excellent. The guy who helped me will not be working for your company much longer but he was very helpful and deserves a raise. Remember this my friend employees are a dime a dozen but a great hard working employee is hard to find around Columbus Ohio i have discovered in the last 6 months I have been here. Thank you so very much for being there and having reasonable prices.
William Hafford
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kathy Crabtree
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEITH FULLER
|
Overall Experience
Rating:
5.0
My item's have been here for a few years never once did i have a problem. The lady you have running it is amazing. Cynthia Backus i thank you in more ways then one . She is definitely someone you wanna keep and have looking after more then just her site! She made my experience more then just a rental agreement she made it personal like family.
Jason Crank
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEIDI FERGUSON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
tynazia powell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Williams
|
First Impressions
Rating:
4.0
The reason I didn’t give an excellent rating is bc the annual rate increase seemed a bit too high.
Lisa Finney
|
Overall Experience
Rating:
5.0
Staff were the BEST! Very helpful. Would definitely rent again from this U-HAUL.
Loyd Rich
|
Overall Experience
Rating:
5.0
The staff is wonderful. Extremely helpful. Anthony went above and beyond to help me get a situation taken care of. Very pleased with the service from beginning to end.
Francois Fresquet
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bonnie Woods
|
First Impressions
Rating:
4.0
The storage facility was represented accurately. Any concerns were addressed by staff immediately. //////////thank you
Cheryl Rieser
|
Overall Experience
Rating:
1.0
Every thing 9f ours was covered in mouse droppings! And the 1st night in our new house we had a mouse in our bed! Went and bought a trap and caught it! Never have had an issue with the nasty things and hope there isn't more! Never will use storage again!!!
Kristen Knowles
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
angela figueroa
|
Overall Experience
Rating:
2.0
Too expensive and raised rate every year for no reason. Found mouse poop in my storage unit when I was emptying it out so pest patrol is lacking for that rate increase we had to pay every year. My apartment I had 5 years ago did not have a mouse problem so it came from U-Haul.
CHARLES STECKER
|
Overall Experience
Rating:
5.0
Great service with a smile
eric taylor
|
First Impressions
Rating:
3.0
..................
Erica Goings
|
Overall Experience
Rating:
5.0
It was fine.
Charles Lockett
|
Overall Experience
Rating:
5.0
Went well
Thomas Johnson
|
First Impressions
Rating:
5.0
VERY helpful and understanding. The best service from anyone I had had DURING MY 1000 MOVE TO Ohio. amazing STAFF. caring, KNOWLEDGABLE AND UNDERSTANDING OF MY ISSUES. solved THEM WITHOUT COMPLAINTS.
Tina Powell
|
First Impressions
Rating:
5.0
The people were very nice and we had a great experience. Thank you Cindy to you and your crew.
michael kemp
|
First Impressions
Rating:
5.0
Everyone was really helpful an polite
odette redding
|
First Impressions
Rating:
5.0
The facility was very safe and secure. I liked that it was climate controlled so nothing would be damaged from weather or bugs.
Josie Myers
|
Overall Experience
Rating:
5.0
Cindy was super nice!
Cheryl Price
|
First Impressions
Rating:
5.0
The service was great!!!
Janie Gough
|
Overall Experience
Rating:
5.0
Very good experience.
PHILLIP MINIX
|
Overall Experience
Rating:
5.0
Wonderful people here! Keep it up!!!
Samuel Perkins
|
Overall Experience
Rating:
5.0
Hey
Chris Leavy
|
Overall Experience
Rating:
5.0
The GM Cynthia has become a face to me for U-Haul! She is an assert to U-Haul in my book!!
James Driscoll
|
Overall Experience
Rating:
5.0
If I ever need to store anything again. I would diffinally recommend to store with u-haul. I have had bad experiences anywhere else and problems. But NEVER had any problems when storing with u-haul. T
Jessica Bradley
|
Overall Experience
Rating:
5.0
the storage at this place was wonderful
Cathy Tubaugh
|
Overall Experience
Rating:
1.0
. When I came up front after cleaning out my storage yes they were closing up but I told them about the rat poop in my storage and the look he gave me was like why u telling me. I paid for a secure
marsha edwards
|
Overall Experience
Rating:
4.0
There was a lot nice droppings in our unit . On our boxes
Brittany Smith
|
Overall Experience
Rating:
5.0
Great experience!
Timika Williams
|
Reservation
Rating:
4.0
The facility was clean and well maintained. The service was great and my experience storing items here was great.
GINETTE BUSQUE
|
Overall Experience
Rating:
4.0
No other comments
ed diserio
|
Overall Experience
Rating:
5.0
Friendly helpful staff. Clean unit & building. I would use this place again.
Tracy Frost
|
Overall Experience
Rating:
4.0
The location was convenient, reasonably priced and the facility was clean. We chose this facility as we were storing our son's large items over his summer break from OSU.
Mary J Meyers
|
Overall Experience
Rating:
5.0
You all were great, and it was a pleasure to use your storage unit and price was satisfactory.
Thanks U-Haul
Paulette Cain
|
Overall Experience
Rating:
5.0
Keep up the good work
dorothy colborn
|
Overall Experience
Rating:
4.0
Clean,staff friendly and willing to help out any way they can