Customer Reviews for U-Haul Moving & Storage at Florin Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Florin Rd
Staff is very friendly, and provides easy in/out service.
I would never use or recommend. Terrible service.
Not have homeless people living inside the uhaul trailer in the parking lot . We pointed out a light out on the truck ( backup light) and was told what do u want me to do!
I was VERY disappointed that I made my reservation for pick up in West Sacramento and had to drive to South Sacramento to pick it up. In addition, I drove the uhual to Auburn and was asked to return it in Loomis.
The extra driving caused my family to spend close to 1 1/2 hours of extra driving to get to and from these locations that weren't where we were living. This added stress on an already hectic day of moving our home.
Even though it says wait by your vehicle nobody came out. After a few minutes i went in and told them i was dropping of a rental.
Great Customer Service! Fast and easy
Staff was very nice, professional,and very helpful. Keep it up.
Everyone was very courteous and the on-line reservation and electronic receipt process very efficient.
The night drop box was nothing more than a slit in the window to drop your key into an open room, anybody standing outside could see the keys and Easley pull them back out of the slot, I felt very uneasy leaving the key to a truck that was rented in my name at this location and I'm not sure I would go back to them when they are open either.
How long they take to help you
The original reservation was for the location on Harbor. We even received a confirmation phone call the day before pickup but when we went the next day to get the trailer they didn't have one on hand! The location on Florin was very accommodating and made up for the error at the Harbor location
check in and check out both friendly and efficient.
The trailer was extremely old and in poor condition. The motorcycle trailer I had rented two days before was in much better condition and much safer. 10" tires were out of balance. I could feel it in my truck.
GET SOME CAR HAULERS THAT HAVE THE TILT BED and TOW UP WITH A CRANK CABLE, SO WE CAN GET A CAR ON IT THAT DOESN'T HAVE TO RUN! MUCH EASIER TO LOAD and HAUL!(lot of cars have bad transmissions or motors in them and cannot drive on the haulers you people have)
The manager and store Employess where the best !! Very friendly and took care of me thanks florin team
The guy that checked me in when I returned the trailer was excellent !!!
The staff at this location were very helpful and professional.
Your Staff at this department were very helpful and professional.
Everything about this rental was excellent except for the original pick up location that was changed from my reservation. The reservation was booked on-line. I was not told in any manner that I could not pick up the trailer in Dixon, CA and had to drive to Sacramento, CA to get my trailer. I only learned that after calling U-Haul Customer Service to find out why the Dixon location was closed for the entire day I had booked for pick up. The extra drive was an additional 20 miles each way and in the wrong direction. U-Haul must be more responsive in notifying customers on changes they make on reservations. Other than this, I rate the rest of the experience as excellent. Everyone at the Florin Road U-Haul was helpful and the trailer was in perfect shape.
Need a few more agents available to assist customers during peak hours (10am - 2pm). Not sure if these are your peak hours but it looked like it when I was there the picked up day and the drop off day. But overall, the employees were friendly and courteous!! Thank you!!
I had to wait about 35 minutes to get my van out of there. Maybe more employs will fix this.
Everyone there was exceptional. No comments.
I'm so disappointed in U-Haul for their handling of my 20' truck order. I made a reservation online, and when I went to the site a day early to confirm my reservation I learned the truck was not available at the site the following morning, but instead I would need to drive miles away and get the truck in the afternoon, not the morning. To rub salt into the wound, I was told the online reservation information indicated that U-Haul "called me," which was absolutely false. So, I had to rent a trailer at the Broadway Ave location and take an Uber to the Florin location the following morning to get a smaller 15' truck. Then, when I was able to pack all my items in the 15' truck, I returned the trailer to the Broadway location and told I would not be reimbursed for 2 of the 3 day rental, but would be charged a higher daily rental rate that was nearly half of the 3-day trailer rental fee. How very sad for a company of your size
It's jot the location that I had trouble with it was you HORRIBLE call center! Poor customer service!
I wasn't expecting such great service from a uhaul location but I got it. Everyone was so nice and helpful. Whoever checked me in at the end of the day especially. He had a lot of people to help and he handled it wonderfully. This lady was getting angry for no reason and being a really rude to him but he didn't let it phase him!
Very helpfull staff...didnt get hus name but that guy with lng hair black male excellent customers service very good man thanks and store manager also awesome thanks
The truck I had broke down on me I had to get a jump twice, leave the truck running so the battery wouldn't Dir out & it stopped once! Horrible Uhaul experience but I made it through & got my belongs moved...
The A/C broke in the middle of the trip at the area was 102 degree F. The truck was late for 30 minutes due to previous renter's delay. So the cleaning and checking isn't thoroughly.
Was booked to return u haul next day when booked at call center. Was told truck had reservation for 7 am next morning which was a inconvience for me had to find and pay somebody to take me that night to drop truck off pm so that was extra money spent on my behalf
They ripped me off charged me extra days and gas after I turned truck in on time and with more gas than I left with
The lady that's so called herself helping us didn't do a wall around the truck and than made us grab our own dolly. I would rather pay movers next time I move instead of deal with such poor customer service. Very disappointing and unprofessional.
I was only in this office for a 'drop off'; one employee met me at the door to get me processed...great job!!! The building was very clean and the personnel very friendly. While I was there another person came in seeking propane; the U-Haul person at counter immediately left to assist this person....great job !!!
The attendant that assisted me was Johnny-On-The-Spot! My issue was a last minute family need, so it was effortless on my part getting a trailer.
The return was efficient and impressive, as the same assistant was multi-tasking while assisting a customer. Whom also acknowledged how busy he was and offered to wait. The attendant continued thanking him for his offer, as he gestured to his fellow attendant to un-hitch the trailer I was returning. I am a six year retired state peace officer and if I were still on the job he would have contact info for employment and the vetting unit would have a box of doughnuts to fast track him into the academy.
Please give an accurate image of all sizes of storages. after being reassured by staff that my furniture would fit in the storage, once I opened the storage it was nearly impossible to use it. Which created an entirely new set of problems.
Was told I could pic up cargo van between 530 and 8 pm and could have it for 24 hours. When we arrived after 6 pm was told we were late and needed to have the van back by 7 am. Not a cool way to conduct business
The people at the florin rd uhual are really nice, friendly and more then willing to help
But i have never been able to just pick up the equipment and go.
The last 10 or so times i have rented equipment from uhaul i had to wait for repairs to the equipment or it wasn't there
Most recently on the 10th of june i rented a 6x12 trailer with ramp when i went to pick it up it had a flat tire. I had to wait an hour and a half for someone to take a tire off another trailer to switch with the flat one.
Then on the 22nd of june i rented a car dolly when i went to pick it up i again had to wait an hour for someone to change torn straps.
If it wasn't for the employees kindness and positive attitude i don't think i would be renting from uhaul again
I plan on renting a trailer on the 8th of July so we'll see how that goes
The truck that we were given was falling apart and gave us nothing but problems the entire time we had and used it. I would like for someone to give me a call regarding this rental. I am highly dissatisfied with the equipment we received. Please call me at 916-517-9475.
The two gentlemen who assisted us were very professional and expedient. They did an excellent job for us.
On the website, let me browse equipment available at the location (trailers in particular) without entering all the car information. No need for that until I'm actually making the reservation.
The Staff was great! Easy in and easy out. They took a lot of stress out of the moving experience.
the store provides good service and convenience to me. I am satisfied with them. Thank you!
Maybe adding another staff member to the location... for the most part always an easy process with this location, but sometimes the wait can be pretty long...
It's fast and efficiency employees to get me out quick.
Opening earlier would be great. Would you make a discount for those who use your services often?
Busy place, even on a Wednesday. Staff were professional and efficient.
I can't understand why I haven't been directed to or even made aware the Florin location exists by the website. This is the third time I've rented a car hauler and I get a different location each time. This is by far the closest. Makes me wonder if there is one yet closer I'm not being told about. Do these pay extra for the preferential referrals, or is the system incompetent? Love the rentals but live in Elk Grove (the next town south from Sacramento).
I've seldom met such a knowledgeable and quick paced and friendly staff as this one. From the moment I entered your store (even while I was waiting) I was greeted in a professional manner. The minutes prior my turn at the counter were comfortable BECAUSE I WAS TREATED AS A WELCOME CUSTOMER WHILE STILL IN LINE. My time with the equipment went smooth after the U-Haul agent reassured me it would. The agent who processed my rental upon my exiting was conversational and neighborly. One of my best business experiences ever. Oh, and Ray in Arizona, the gentleman who took my order over the phone, got the whole experience started in a positive way. Thank you.
In store rep was in back as line grew to three parties. He did not ask who was next and just assumed and ended up helping the last person to come in instead of the party in front of me who had been waiting longest.
The young african american woman helped me with checkout and check in. Although it was busy both times she was very quick, friendly and extremely pleasant. She had two printed uhauls on her shirt and one uhaul on her hat but no name. She is definitely an asset to your company......
Nothing! Great all the way
Unit was not available when I came in after a 2 month reservation, entry swipe x2 did not work , over all a frustrating experience
Computer was having problems which slowed check in greatly.
get morepeople working outside
Requested furnature dollie but did not receive before I left the store. Didn't think to ask twice as I had requested this at checkout. I was however reimbursed for the dollie after the fact.
The staff was vey helpful. It was hot outside but they both kept a very professional attitude. Love this store, will continue to come back. Just don't change your staff, there wonderful!!
I had a quick, easy check out and check in. The girl who helped me was very friendly.
Store was scheduled to open at 7 AM , but the two employees did not show up till 720 and 726 . my 20 foot truck had a starter problem and I was stranded for an hour and a half just after reviewing the truck. The starter cable was corroded and broke off from the starter obviously not maintained
Very good service, especially the manager!
My truck was reserved for Vacaville but instead I had to pick it up at Florin road. Then the reserve time was 7am but the staff wasn't even there until 7:30. There was a line of frustrated customer outside the building waiting for someone to show up
This location was courteous and quick. My reservation was ready and The GM Adrian was very friendly. Thank you for helping us with our move.
I wasn't able to book online originally, it kept referring me to the Broadway location. I always rent from the Florin location.
The customer service was great! Both on pick up and drop off the people were professional, knowledgeable, and very friendly. I look forward to the next time i need to rent.
U -haul the best . keep doing what you doing.
I will be honest at first I was a little hesitant to use U-Haul because I read some of the customers comments and didn't want to have some of the same issues, however I realize you can't please everyone therefore I decided to find out on my own. I was very happy overall with my experience. My truck was ready on time and they were very helpful and professional. As I picked up the truck first thing in the morning they were very busy but my wait time was not very long and the gentleman who helped me was hustling to get everyone taken care of! I will say tho, the truck that I had seemed as if it was driving really rough on the road and it had a hard time getting to the speed limit. Besides that it did hold everything I needed it too which I was thankful for! In addition I did call and let them know that my return time was going to be a little later than originally stated and they were very good about extending my time. I'm glad I gave them a chance and I would use them again!
Like the airlines, you overbooked. My reservation was changed to a different time and location than requested, Then since the requested truck was not returned on time by the previous customer and there was not another truck available, we waited 30 minutes after our reservation was to begin before being offered a smaller truck—which probably means the next guy didn't get HIS reserved truck.
Your saving grace was the customer service AFTER the fact--a quick mop of the smaller truck, the discount on mileage, comped dolly, and extra time allowance for me to return the truck for the same quoted price.
I will be willing to pay more with another company next time if it means my reservation is "as-requested."
Even though the truck was new with only 5771 miles on it, it had no power to get up hills. The steering was very loose causing me to swirl back and forth every crack or groove on the highway. Reccond a check of the steering and shifting gears.
I had a great experience the lady who was working there was awesome very friendly and was very helpful
There is a young lady at this location, and I didn't get her name but her customer service is outstanding. please tell her for me. there is a young man there that need a little polish, but overall customer service was satisfactory. Thank you!
The staff was not very friendly, but they were busy.
I really did not appreciate how I made my reservation almost a month in advance I get an email notification to confirm my reservation 2 days before my reservation, I even call to make sure things are good. Then the day I show up on time my rental is no where to be found. I originally had my pickup at a different location less than two miles from where I was moving from (S&J storage in Elk Grove CA). I get there and the poor representatives are scrambling to find me a rental. I was dropped off at the facility so had no ride to get to the one on Florin Rd 15 minutes away so the Uhaul rep that was helping gave me a ride. I was really upset I had things planned and people were waiting for me I was an hour behind schedule the whole day. Then I got stuck with having to pay for extra mileage because I had to drive an extra 15 miles to and from a Uhaul that was outside of the direction I was going. The service I got from the individuals that helped me was great, it was not their fault and they just wanted to help. However The reservation process needs to be fixed to ensure trucks are where they need to be at the time they need to be there. I am very dissatisfied. Thank you
Employee was looking at her cell phone the whole time we were checking out the trailer. Very rude and unprofessional. Manager was there and he didn't even say anything. She wasn't very friendly at all. If you hate your job so much than leave. Need to work on customer service!
The associates were extremely nice and attentive but picking up at this location always takes long. It's a very busy store and more help is needed. Great people but would love faster service
The employee who took care of me seemed to be the only one available to help customers that day, but he did a great job and there was no undue waiting. He was very efficient caring for customers renting and returning trucks. It was a good rental-moving experience.
I have a concern for the manager about the quote i was given.
great crew at the Florin Rd location
Thank you for the rate adjustments since we did online reservations showed up at our schedule time and our rental was not at sight to rent at our scheduled time.Good customer service Andrian
I thought the employees were very professional and efficient. The checkout and return went smooth and the truck was clean and in good repair.
the girl who helped me purchase boxes and and make my reservations was amazing. she was quick and knowledgeable.
Staff was friendly and courteous. Good to see you all hiring some Black people. I've been around a long time, you used to only hire young uneducated white guys when most of your clients were Black.
Good shift, whatever your reason.
Nothing. All was great! Thx
This place always has what I need!!!!
I will follow up with a letter to the Corp Office 1 flat tire issues,2 many calls to pick up 1.5 hrs wait at p/u location,3 Friendly staff but not always helpful. Thanks CA
Very friendly,helpful and if their was anything else i needed give them a call if i needed additional help.
representatives were friendly and helpful they understood the issues I had from the other u-haul sinners and took care of them for me
CUSTOMER SERVICES IS A MAJOR ISSUE FOR YOUR BUSINESS. EMPLOYEES ARE NOT TRAINED CORRECTLY.the PERSON DIDN`T EVEN CHECK MY LICENSE AND SPELLED MY NAME INCORRECT.
John is wonderful, a true gentleman, which is rare these days.
Staff unfriendly/unhelpful when I was on site w/?`s. Rarely acknwldge my presence. Rarely gvn str8 ans, often need to ask my ?`s in stern voice to be taken seriously.
Both units infested with cockroaches damaging belongings...Service Unmotivated,unenergetic, SLOW service staff,call for further explanation 916-601-3793
The overall experience was smooth and the price was reasonable. Also, hiring moving help was a good decision that helped tremendously.
Lack of 5x8 available spaces, extreme overcharging of rent and required insurance to the tune of almost $90.00 per month I have since moved to another company`s 5x8 space for only $48.00 per month!
I have nothing bad to say at all. Staff is extremely friendly and very helpful. The manager has worked with us and I am thankful for that. I would recommend this place to everyone.
The storage unite was broken. I was not able to get there until now. We did lose belongings and also had to pay for a locksmith to remove the lock that was on our unit. I was not mailed the key.
Hi my name is Simone the area isn`t the greatest but there`s good and bad everywhere! But the staff was amazing hoping everything will be fine! Have an amazing day
I can canceled my storage several times and you keep trying to charge me. the manager SUCKS , told me he would call me back several times and never did. We will never use that uhaul again
I was given a truck on a fourth of gas and was told to put $10 in to get it back there I put $12 in and was still charged for gas
Very helpful. Santana was extremely kind and helpful. Makes all the difference.
I didn`t receive a bill for the second month, but a warning that my paymnet was overdue and I had to pay a penalty. Phone calls went to corporate, and my message never got through to local dealer.
They gentleman was extremely helpful!
Facilites was good under a friendly persons at all the times i was in and out.
People were nice, busy area, but buildings seem secure
The facility was in the process of adding additional security measures. That makes me feel better and is really appreciated.
Zoey waited on me, balancing two people at once as she provided excellent customer service. However, because the storage spaces are outdoors, your belongings get really dirty.
Unacceptable - There is no tracking system to monitor the progress as the boxes are shipped.
Annoying - Boxes bolted shut for transport and staff neglected to remove them before delivery.
The lady didn`t tell me she gave me a one way Uhaul truck so it was harder to drop off at a different location.
The manager and staff are compleatly rude and aggressive. They make you feel like they will move or damage your things in storing if you do not make them feel like your beneath them.
The manager is rude and the employes are ever worse I would never recommend them to anyone. Worst experience ever.
Laconda was accurate, timely, professional and very courteous. Would definitely recommend and will use this facility again.
I was given a great one way rate from Reno, and a special rate on a storage space. Thank you, I was able to save a great deal of money.
HQ was completely out of sync with the local office, both of which did not match the info on my account online. I will not be using this service again.
Great customer service at Florin UHaul by all staff. They were very busy with only one person working the front desk but still managed to greet customers walking through door and apologized for wait.
I think Adrian and Zoe do excellent work and have good customer service skills.
Spaces were tight w/ minimal dust bugs, but no lighting inside them.
Your prices are very expensive on the storage units.a 5x10 is not big enough .but i got the next size which i have to pay more money. $109 a month is way to much
Laronda of your Sacramento, Florin Road location was who made my experience exceptional. She was highly professional in her dealings with me. Thank you Laronda for making it so easy for me.
This U-Haul location was the best in customer service, knowledge of products, and efficiency. Laronda went above and beyond to help us deal with a mistake that another U-Haul location had made.
I really appreciated everyone that worked there, they were professional Thank you
Laronda went out of her way to ensure that we were happy and satisfied. Because of her I would definitely do business again with Uhaul
Very bad customer service
The U-Haul I rented they still they did not refund the money completely.
My experience at U-Haul was a wonderful one!!!!
I found my experience to be above average! the gentleman who helped me as well as the young lady gave me excellent customer service. I chose this facility for many years.
The gate access system was down so I haven`t been able to get my access cards yet.
Absolutely love your staff at this property. Very friendly and helpful
I just want to thank the staff at the storage location. They were friendly, accommodating and helpful in every way.
GREAT Employees and Great customer service!
great people awesome service. we needed you and you were tjere thank you. I will remain with u haul! thank you. ashley mallard
The woman that assisted me was very friendly and efficient. She has excellent customer service skills
Staff were attentive took time to explain particulars.
staff was very helpful and friendly. I will recommend U-Haul to my friends.
When I reserved this space, the call center said it was 16 miles from my location, it was 33 miles! It cost alot extra to drive the truck there and back.
The Management was very bad,no people skills!Gave bad info,could not fix a very simple problem which cost me lost time an money!
excellent service to meet all my needs, i am very happy with it!
Everytme i go there thy always tke my money then wnt me to.pay mre after da truk cum back.do i.thnk thySUCKz
Still can`t believe after renting for 4 years you charge me $3 extra for milage and don`t offer 1 month credit to past bill!
I would definetly use this facility again if I had to
When returning the vehicle we tested the lights, checked the mileage and fuel levels and was on my way in less than 5 minutes. Excellent service and very convenient.
I had two relatively minor issues here.My pass card didn`t work well at the readers and even though I checked out of my unit 7 days early I wasn`t offered a reimbursement.
could have better lighting but other than that i was very happy and would use them again
Anthony at the counter and Joyce on the phone were very helpful. All details were explained thoroughly by both people and after a long day of moving, was very much appreciated. 5 stars.
this storage kicks some fuckin ass baby woohho!
Great team of people there.
Key cards didn`t work well. Had to pay $45.00 dumpster fee and also charged for pads that we plan to leave at our destination in Bozeman, MT. U-Haul in Rancho Cordova much more helpful.
It was very easy access to the unit. I like we were given a pass card instead of jusst numbers.
The staff person was friendly and knowlegable.
staff was very customer friendly.
great customer service. really took care of me and my needs.
over priced. I moved my stuff to another UHAUL storage place and saved $90 a month.
Everybody at uhaul, has been fantastic. thank you.
The staff at this site were always helpful courteous. There were also a couple of exceptional ones who stood out, but I don`t have their names at hand. I would recommend this location to others.
I was in and out, everyone was friendly and helpful.
As good as the facility was, the staff that helped out was much better. Moving is`nt a pleasurable experience, but the staff there helped the situation.
We`ve been overwhelmingly happy with our experience here. The staff has always been helpful professional when we`ve needed them. I`D recommend them at every opportunity. GREAT JOB!
I would use this facility again Happy New Year!
I am only rating it poor, because my card was charged 70 dollars more than what it was supposed to be charged for a one day rental that was returned with 2 hours.
lack of communication on the staff and management part
Positive experience. Nothing fancy but it worked for my needs.
You only had 1 hardworking employee manning the counter and 1 hardworking employee preparing the vehicles. You need at least 1 more employee at the counter.
our cards to get into the gate didnt work when we went to get something at 1 am....staff the next day gave us new ones.
I am an organized person so efficiency is key to me. U-Haul at Florin Road, Sacramento and Curtner Avenue, San Jose were the ideal team in my organized move. Smooth. Thanks All. Have a great day.
I was overcharged by about $425.00. I never received copies of the charges, or the contracts. I only saw debits on my card yesterday and today.
GREAT TEAM! working together to make others happy!
thank you all so much for a great few months! you all are a GREAT team!!
The lock latch to the storage unit is very hard to open and/or secure.
The crew at the Florin Uhaul is very helpful and inviting. Thank you
This is one of the best experiences i`ve had while moving. Thank you to the whole crew. They were very friendly and working hard to take care of me and the many other customer`s needs. Thanks again
Storage was great. i had no problems, but their should be a gulf cart set up for the amazing storage guy, it seemed that he had to walk around a lot and a cart would help him and the store out a lot.
THANKS TO DEMARKES,DEL,AND THE MAIN PERSON THERE ANTONY TOGATHER THEY ARE A GOOD TEAM
Checking in was quick and easy most of all affordable. The attendant was very informative helping me to chose U-Haul over other facilities I was considering.
I received excellent customer service in all aspects of my transactions. Including, storage issues, 1-way transportation information, closing of my storage unit, etc...excellent
Vacating storage needs to explained up front! I vacated on the 5th but had to pay for the whole month! Should be prorated.
The lighting in the storage area is not good. An old lady that just left out of u-haul store was knocked down and purse stolen.
no comments at this time. Just keep up the good work.
Anthony has been incredibly helpful, well spoken, and informative each time. He seems very proud of the facility he is running. And he should be!
when i moved out i had black widow in my funiture and in all of my belongs
the mgr was very helpful and knew his job well thanku
The office rep was very helpful in providing details of the rental agreement and the pricing.
Thanks again to Mr. Anthony Anderson for being so helpful during a difficult move.
I had a very positive experience in visiting your facilty. All staff members were wonderful especially, Drew and Anthony Norman, Jr. mgr...thanks!!
The staff resolved a non-working access card issue for me after normal business hours. Good customer service!
Everybody was very helpful.
All staff were friendly and helpful. It would have been nice to have access hours past 7 p.m.
Demarkus manager was so helpful and informative I decided to rent from you facility. Also, by signing up I could now manage my storage account online and the hours worked well with my need.
Staff was very rude and took money out of mothers acct, when it was my debt and didn`t tell us and won`t give money back.
Thank you, the timing of your offer was perfect for our needs.
I needed a smaller unit and was going to go with a competitor but was offered a good price and better access.
very happy with staff and equip