Customer Reviews for U-Haul Moving & Storage at Genesee
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Genesee
The service man was quick,polite and professional. We need more like him in other businesses.
Trailer was old and rusty and should have be taken out of service. Engaging the lock was very difficult due to rust and bad alignment. Never had this issue before with any U-haul rentals. Would have returned the trailer if time had permitted.
Terrible I was charged double on my credit card for a uhaul and only got reimbursed $30 out of $110.00 that was tooken out of my card I will never use them again
I am a repeat customer. I found everyone I dealt with to be very accommodating.
The pads and dolly I requested we're not in the trailer as expected. It made for a difficult move to say the least.
Thank the facility For my safe keeping bug free environment
Staffing was short. It took twenty minutes for the rental to be inspected on our return then another fifteen minutes to complete the return.
Great Experience would definitely recommend!
Friendly, efficient service. Plentiful inventory.
Service was excellent and manager was super customer friendly and competent at his job
I got a excellent deal the staff was very nice i would go there again
We were dissatisfied with the service. We were given the given the wrong key it didn't match the paperwork.We charged for more gas then what was actually in the truck when we picked it up.
Staff and manager were excellent. This is a very busy location and they still took care of everyone with top notch service. I'll be back again soon.
The Staff was great - very busy but they kept their sense of humor and paid attention to each customer. Great Manager and great cashier!!!!
No because I was giving me information about the storage and if I moved out before that I would be reimburse
Inspect trailer before letting me drive 400 miles with bald tires and a 6 hour delay to replace them when 1 blew.
I was given the worst run around. Starting with the Niagara Falls Blvd. Location. Then the Sheridan Drive location. I was given very bad information from both.
Inform you staff at this location that it is very important when they see with their own eyes a storage unit that is unsecured they need to secure that unit or building right away not wait. Also please train your staff how to properly check people in and out using the card key.
Quick and couteous. This location has the best selection of trailers in western NY. If you need a trailer, this is first place to check.
Ordered trailer 9 miles away and told me to pick it up at 10 AM. 20 minutes after the location closed i recieved a text to pick it up 9 miles away.bait and switch social media is my next step.around the 1st of the month.shame on uhaul.poor buss. Practices.hello twitter
Appliance dolly was broken but received a discount when returned
Love the customer service
I called customer service before hand and asked very specific questions about what methods of payment were accepted or not. I was told all debit, even straight cash could be used. I was informed that no credit card was necessary & there were no hold fees. Offff course once we got there everything was different. They didn't except my debit. They needed a credit card. And they also needed $100 to hold. I don't know if policy changed because it was a location in the ghetto that we rented from...or if the 2 customer service reps I spoke with were both horribly lacking basic knowledge of their jobs. But it sucked. And it caused a huge delay.
Made reservation 1 month Pryor. When I arrived at facilitie could find my reservation and tryed to charge me more the double price quoted took an hour to resolve problem
People are respectful very clean storage room very tight security , but they need to have light in the storage room . Beside that I would recommend
They didnt have the size truck needed so i hsd to make more trips then usual so that cost me more money
The guy who helped me was very nice, polite and professional. He really made my move less stressful. Great job
This company over charged my card and when I brought it to their attention they told me to call my bank. I see why they say they prefer card payments because they don't like tI refund money. I will never use this company again.
Excellent customer service and support.
Wonderful staff, great knew pick up, really made several tasks much easier.
Make sure transmission in vehicle is good before letting people drive it across the country. Expedite road side assistance so people aren't left sitting on the side of the road for 3 hours. Also, have a person answer the phone instead of going thru a 5 minute recording every time.
This location was one of the first locations that provided great service and answered all our questions. They explained the storage unit in depth and the fact that we qualified for a free month since we did a one way rate which was a lifesaver to us.
When res make pepole aware of chares store charring more
Quick service, friendly, and got the job done.
This is a large U-Haul location in the city of Buffalo. I was able to find what I wanted with less than a week in advance. All other locations, even though they were closer to my home, were sold out for the size that I wanted. The process was fast and efficient.
Great customer service/ no improvements to suggest
The staff member who helped me seemed incompetent, even after I gave her my license she still spelt all of my information wrong, she couldn`t even find my storage locker
Had to use them for a commercial van to take our St Bernard to the groomer and vet . The van was clean and ran excellent and there was no problem what so ever with the service we received . The whole experience was pleasant thank you .
The employee's were very nice.
Originally scheduled somewhere in Buffalo and was told to expect a confirmation call a day in advance if pick up. Received call from somewhere in Canada to drive there to get it???!!!
I refused and they scheduled pick up at Main Street Buffalo NY. Manager had attitude when I arrived, then Did not have trailer I reserved. He found one at Genesee St. At Genesee Street they were very nice and efficient, however the vehicle carrier trailer vibrated my tow vehicle for the three plus hour trip. At my mechanics, we dropped off the car and discovered a tire worn to the casing and also no license plate on the trailer. Send ma my $50 dollars!!! It was no fun from the beginning!!
the location at the staff at that location were great. my overall experience with U Haul was not however. I had reserved a 5 X 8 trailer at your Main Street Buffalo location. on the morning I was suppose to pick it up or less than an hour before I was suppose to pick it up I received a phone message from a U-Haul rep at the Main St. location advising that the customer failed to drop off the trailer. the message told me to go to 4141 Transit Rd in Amherst to pick up a trailer as I was told they had one. I then drove 25 minutes out to Amherst. to my surprise there is not even a U-Haul location at this address. it is a Home depot plaza. I then called the 800 number that I had my reservation receipt and the woman I spoke to told me that "the system" said there was a trailer waiting for me at 1400 Genessee street in Buffalo. I then drove all the way back to Buffalo...another 25 minutes and picked up the trailer. note that the Genessee Street location is probably about 5 minutes form the original Main Street location. your local employees don't even know where the other local U-Haul pick us are in the area. also when I reserved the 5 X 8 trailer you cant tell form the website where the larger locations are located at. Thanks for the run around!
I reported that the lights on the trailer didn't work, the guy that hooked them up didn't test them. My business lost a job because I lost a customer because I couldn't deliver the car to them by the agreed time. I was told they would take care of it and I still was charged after all of that.
Very well organized and helpful quick and courtesy.
Although I did adhere to the gas refill chart the required amount was not sufficient to replace to fuel this causing me to pay an additional fee at return.
Poor service lock still on from previous customers so I`m in the parking lot with my stuff had to go through several people The Manger was great once she were contacted
Have used this facility before and it is always high level of courtesy and professionalism.
I have nothing but good things to say about the place staff was great I would recommend over Uncle Bob`s
The service that i recieved was very good.
Just had a c-section and Justin along with the manager were absolutely helpful. Excellent customer service
I did not appreciate homeless people living where my storage was I didn`t feel safe I would not recommend this facility to anyone the storage place had a bad smell to get at time.
Management team at this location since was professional. You might want to consider having more than 2 sets of moveable stairs. if the 2 are in use you will be unable to access an upper unit.
I spoke with Chris at the U-Haul location several times. He was helpful, responsive and professional.
I had reserved two boxes in Buffalo but only received one. My box arrived two days later than date committed in California. Will not recommend to anyone.
The prices, availability, and access were not the same when i went into the office. I was frustrated and extremely disappointed. I now have to searchc for another storage facility.
I just want to say Justin is a great representative for your company,he is very knowledgeable and helpful. He explained terms etc very simply and clearly.
Justin wasknowledgeable and friendly. Great experience!!
Very polite helpful staff.
I was charged $48 for gas when I returned the truck back with the same amount of gas as when I rented it! some of my furniture was water damaged after being in one of your storage units.
At check-in I had to purchase a new lock because only 1 type was allowed. This was not indicated anywhere when making the reservation - classic bait and switch. I cannot recommend this location.
Good experience no complaints
No complaints. If rates were cheaper I would have kept unit but $80 a month for such a small space no longer made sense.
The staff was very friendly and helpful.
Facilities and staff were clean and nice!
Had storage unit sizes and prices which were applicable to the needs of dorm students
Rob and staff did an excellent job. We would be a repeat customer in a heartbeat! Thanks, Rob, for the great service.
Staff was courteous and professional- they even helped me carry boxes to my car without me even asking!
I WILL ALWAYS PICK U-HAUL
There is a rat problem at this location. There are now chew marks on an antique table of mine and there was rat excrement inside of my storage unit.
The fence between my storage unit and the one next to it was detached from the ceiling.
The fence between my storage unit and the one next to it was detached from the ceiling.
Staff was very friendly, professional, and helpful.
friendly people easy 2 talk 2
I had my belongings in storage for 5+ months.. The workers were very friendly, and I would definetly recomend this location to anyone either moving or needs storage
It was ok need to update your system keep getting letters and I been moved out
I had no problems or concerns
Staff could be more friedly...
Found mouse droppings and shredded paper in packed stored items.
I was delayed for a long time due to typos made on my contracts by agent Mike Polak. He wrote my phone number and e-mail incorrectly.
Staff was very friendly and knowledgeable.
I was very please with my service ** the young man that helped me was very helpful and kind to my needs.
Efficient and friendly service.
The storage center was great
storage is way to small not worth the price i am paying i couldnt get a full load of a 17 foot truck into the unit and its just boxes
The employees at the Genesee location were always very nice and helpful. I had the unit for many years and never had a bad experiance.
The times that I was able to access my unit has no reflect on the staff at that location. This was also based on the fact that I had a smaller unit.
I purchased the truck for a Sunday 10am -10pm however I was never informed ahead of time that the facility closed at 5.
I AM HERE TO LET YOU KNOW THAT I SIGN UP FOR AUTOPAYMENT DIRECT FROM MY ACCOUNT SO DO NOT WANT YO GUYS TO CHARGE ME FOR ANY LATE FEE ,I DID THIS SINCE DAY ONE SO THANKS FOR YOUR UNDESTANDING
I would Never spend money with this company again. the service SUCKS
I had no complaints and it was a pleasant experience.
Even though Jason W. was a younger person in a busy store he was very knowledgeable. He got busy but never ignored me and even offered me the promotion deal with my storage unit.
Needed the space for 6 days but still had to pay by the month.UHAUL SHOULD TAKE INTO CONSIDERATION PRORATING FEES.I DID FIND OUT THAT OTHER PLACES HAVE MORE SPACE AND ARE LESS IN PRICE.
The staff were rude, there were rat feces in all of my boxes. Some of my boxes looked like they made a home in them. The place is DISGUSTING!!! Maybe use U-Haul again but never this location.
The storage hallways were very narrow. I was not able to fit my sofa in the unit due to it being so narrow.
All went well and the staff was helpful
I wish my rent could have been pro-rated for the rest of the month, I think U-Haul should consider that option.
Found ALOT of mice crap on our items- not happy. Also a strong bad smell. Staff was always confused on what to do when i tried to pay for two units.
Last agent at time of rental close out. The agent had her son was talking on her cellphone. When I asked for assistance the agent popped her lips and was very rude.
The staff were INCREDIBLY helpful and open to all of my questions.
there were rat droppings all in my belongings
When I moved in, the unit still had some things in it and had not been swept out. Other than that, I was happy with the facility.
You can take your rental area and your 200 character limit and shove them up your ass. If you want my opinion then don`t limit my frustrations to 200 characters.