Customer Reviews for U-Haul Moving & Storage at Genesee
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Genesee
Staff members were very kind in helping me. I was unsure how the process worked. They were patient to explain everything in detail. The move went smoothly.
I had the worse customer service experience I ever had dealing with Uhaul ever, at the Genesee st location. The service representative sat at the counter with her cell phone on speaker and was having a very inappropriate conversation, while I was standing there waiting for the other rep to come back in with the mileage. I also tried to explain to her about the gas tank needle was reading incorrectly and I put $10 in the tank, so I would not be charged $4.00 a gallon. I forgot to check the mileage before leaving but realized once I returned it had to be different than what was on the contract. I kept the for a little over an hour and only drove 5 miles or less but was charged for 17 miles...Being a former assistant manager for Uhaul in Richmond VA in late 80s..I am so disturb with the unprofessionalism I don't know if I want to ever go back to Uhaul.
The customer service provided was very much appreciated.
they should go over the truck with the customer.
Very easy drop off. Staff was a pleasure to work with.
The back tire was making a lot of noise on the driver side
I didn't use the uhaul do to other issues. I brought it back approximately 15 - 20 min later and explaind that I was scammed by someone that I was supposed to by furniture from and that I was unable to do so I asked if I could be credited seeing that I am moving next week I was told no because I took the uhaul of the lot.
Returned truck before it was due and they did not put it in the system correctly and was charged an extra $175. Had to go to the location get it corrected, called their customer service had to ask for manager for them to contact another dept to get authorization code to call my bank with. Lady at the front desk was not professional, on a personal call eating a bologna sandwich.
My experience was great!!!!! I have no complaints
Management was extremely helpful when I had inspected the U-Haul container and realized that it may not be large enough to fit my personal belongings. Immediately called another store to see if they would be able to bring over another container - which they did within 30 min. Able to load both containers with all of my belongs. This is my second time to come to this store for assistance with long distance moving. Absolutely recommend! Thank-you, Genesee store staff. Great job!!
Keep up the great work. Everyone was great from start to finish!
Professionals and entertaining at the same time
Everything went very smoothly! Will do business with you, again, and recommend you to others!
I reserved a truck and ended up having to use a Cargo van because the location over booked. Absolutely awful customer service experience. Had to make several extra trips to get my stuff over and had to put several extra miles that i was charged for all of the extra miles i should not have had to put on if i had the correct size truck!
Great staff. Very helpful.
The entire staff was cheerful, helpful and very pleasant to work with. They are obviously proud to work there!
Always a pleasure working with the very courteous ppl at this location.
My experience was excellent, keep up the good work guys
Keep doing what you are doing
I was charged for equipment I returned and then told equipment was definitely not there only to get a follow up call to tell me that I did return the equipment still waiting to get my money back
I am in the middle of fighting with uhaul I was charged the day I made the reservation for the truck. Then when I returned the truck I was then charge for the truck again. I am very angry and will never use your services.
Great staff and great store.
Truck was clean, but ramp was full of glass. Ramp should be included in cleaning inspection.maybe it is,just over looked.
Truck was cleaner than most rental cars that I have rented. Very friendly staff at both ends of the rental.
Not be extremely slow. Move location out of the hood.
Date: Tue, 13 Sep 2016 13:04:44 -0400
Subject: My Experience & Receipt
In reference to U-Haul Contract 93389181 and the attached receipt, I am a bit confused. Firstly, I contracted for a car dolly, not a transport. When the party who was doing the towing arrived at your Buffalo location (I had originally requested Cheektowanda), they pointed out that the reservation was for a dolly. She told them that it was for a transport, even though I have the reservation that says "dolly". Fortunately, the driver's vehicle could handle the transport or we would not have been able to accomlish the tow. I am also sure that the transport is much heavier than the dolly & consumed more gas on the 3 hr. tow to Marcellus. Can you tell me why we were given a transport instead of a dolly?
So after everything, I get an email from UHaul with an attached receipt that shows no charges! I send an Email to 1 _AFM@uhaul.com as directed, asking them about that and the above items, and I get this message:
----- The following addresses had permanent fatal errors -----
(reason: 550 5.1.1 Invalid recipient address (no such address at this site))
I think you need to improve your customer service and communications with them. I don't consider that you "kept your promises to me". Thanks for your time!
I was pleasantly surprised by the entire staff at this location! Really nice personell!
This was not the original site I had signed up for the truck rental. I found out later the day of rental that the uhaul site that was supposed to have my truck at 2:00 was not going to until 5:00 pm. If I had not called to see if there was a cancellation at a location that was even closer to me I would have not known and went to pick up a truck I rented and would have had to wait 3 hours for it to be available. This is not good business at all!
I was suppose to receive a call back from some one pertaining the questions I had asked about my rental and I did not receive one back.
Both Hazel and Terry were GREAT from beginning to end!
i just dropped the truck but this is not possible to get cab to get back home from this location
this Uhaul failed to end my lease and did not tell me. you guys would`ve potentially charged me for more months i needed the locker than i needed
Fix the mirrors on the truck, so the next customer doesn't have to drive blind. Have everyone at the counter receive customers; don't make them wait on the only person doing rentals out of the three at the counter. Don't make last-minute changes to rental location without advising the customer.
Assistant manager was awesome. He was super friendly, very helpful and made the experience extremely pleasant. He deserves a promotion!
Inconvenience when trying to speak to an actual person at the site
I made a reservation for a 17' that was not available. I'm highly upset.
upgraded my truck when what I reserved was unavailable. the associate was courteous, knowledgeable, and helpful. I will definitely use this service at this location again when needed and recommend it to family and friends :)
Right turn signal on 6x12 trailer didn't work halfway thru our trip. The extension wiring harness was very frayed.
I needed one month free storage and there were no UNITS available in the entire city. This is ridiculous.
The original location that I had a reservation for a month, should not be on your UHAUL website anywhere as it is horrible and not in business any longer... Credit Pros Auto.com at 3290 Niagara Falls Blvd, North Tonawanda, NY 14120. The numbers are all disconnected so I could not confirm. There is a sign on the door "if you want to buy a car, call...." There is an exact trailer outside the location of which I reserved. When I called the number on the door, the gentleman said someone was supposed to call me and tell me the lights do not work on that trailer and you need to find another. There was not another close to me or the original size. He was very rude!!! Plus the trailer was so big, it was not was expected. I probably will never rent from UHAUL again.
The assitant manager terrance was most upbeat and friendly. He answered all my questions with a great attitude. We will be renting storage at his facility in the near future.
The person I dealt with for drop off was very professional and friendly. I would recommend this location for drop off.
Guy that waited on me was very friendly and professional. 1st trailer I almost took had a completely bald tire. I noticed it and he was very apologetic for the office not noticing it and switched trailers.
The price charged was $7 or $8 more than my confirmation but since my original location never had my trailer and the location it got transferred to gave my trailer away the day before, I wasn't going to haggle. Especially not after having to drive to the other side of the city to pick it up. Mostly a bad experience.
Trailer I finally got was fine.
Had 100 miles extra on car then on paper, employee said he will put a note in but never did
Get your computer programs working better, OR more training for your staff!!
Even bough there was trouble locating the truck I had reserved for my move, the staff member did everything he could to make sure I was able to find a one-way vehicle.
Not only was the staff professional and courteous with me, but I witnessed amazing kindness patience and compassion with others(yes plural) I will return to this location and highly reccomend it!
The issue that I hadi was that the today I went to pick up the truck reserved the computers were down and I was not able to get the truck on that day which through off my plans. You would have thought they would have offered some type of discount for my inconvenience but nothing was mentioned and that I could not like.
Thank the facility For my safe keeping bug free environment
No because I was giving me information about the storage and if I moved out before that I would be reimburse
Made reservation 1 month Pryor. When I arrived at facilitie could find my reservation and tryed to charge me more the double price quoted took an hour to resolve problem
People are respectful very clean storage room very tight security , but they need to have light in the storage room . Beside that I would recommend
The staff member who helped me seemed incompetent, even after I gave her my license she still spelt all of my information wrong, she couldn`t even find my storage locker
Poor service lock still on from previous customers so I`m in the parking lot with my stuff had to go through several people The Manger was great once she were contacted
Have used this facility before and it is always high level of courtesy and professionalism.
I have nothing but good things to say about the place staff was great I would recommend over Uncle Bob`s
The service that i recieved was very good.
Just had a c-section and Justin along with the manager were absolutely helpful. Excellent customer service
I did not appreciate homeless people living where my storage was I didn`t feel safe I would not recommend this facility to anyone the storage place had a bad smell to get at time.
Management team at this location since was professional. You might want to consider having more than 2 sets of moveable stairs. if the 2 are in use you will be unable to access an upper unit.
I spoke with Chris at the U-Haul location several times. He was helpful, responsive and professional.
I had reserved two boxes in Buffalo but only received one. My box arrived two days later than date committed in California. Will not recommend to anyone.
The prices, availability, and access were not the same when i went into the office. I was frustrated and extremely disappointed. I now have to searchc for another storage facility.
I just want to say Justin is a great representative for your company,he is very knowledgeable and helpful. He explained terms etc very simply and clearly.
Justin wasknowledgeable and friendly. Great experience!!
Very polite helpful staff.
I was charged $48 for gas when I returned the truck back with the same amount of gas as when I rented it! some of my furniture was water damaged after being in one of your storage units.
At check-in I had to purchase a new lock because only 1 type was allowed. This was not indicated anywhere when making the reservation - classic bait and switch. I cannot recommend this location.
Good experience no complaints
No complaints. If rates were cheaper I would have kept unit but $80 a month for such a small space no longer made sense.
The staff was very friendly and helpful.
Facilities and staff were clean and nice!
Had storage unit sizes and prices which were applicable to the needs of dorm students
Rob and staff did an excellent job. We would be a repeat customer in a heartbeat! Thanks, Rob, for the great service.
Staff was courteous and professional- they even helped me carry boxes to my car without me even asking!
I WILL ALWAYS PICK U-HAUL
There is a rat problem at this location. There are now chew marks on an antique table of mine and there was rat excrement inside of my storage unit.
The fence between my storage unit and the one next to it was detached from the ceiling.
The fence between my storage unit and the one next to it was detached from the ceiling.
Staff was very friendly, professional, and helpful.
friendly people easy 2 talk 2
I had my belongings in storage for 5+ months.. The workers were very friendly, and I would definetly recomend this location to anyone either moving or needs storage
It was ok need to update your system keep getting letters and I been moved out
I had no problems or concerns
Staff could be more friedly...
Found mouse droppings and shredded paper in packed stored items.
I was delayed for a long time due to typos made on my contracts by agent Mike Polak. He wrote my phone number and e-mail incorrectly.
Staff was very friendly and knowledgeable.
I was very please with my service ** the young man that helped me was very helpful and kind to my needs.
Efficient and friendly service.
The storage center was great
storage is way to small not worth the price i am paying i couldnt get a full load of a 17 foot truck into the unit and its just boxes
I AM HERE TO LET YOU KNOW THAT I SIGN UP FOR AUTOPAYMENT DIRECT FROM MY ACCOUNT SO DO NOT WANT YO GUYS TO CHARGE ME FOR ANY LATE FEE ,I DID THIS SINCE DAY ONE SO THANKS FOR YOUR UNDESTANDING
All went well and the staff was helpful