Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience at the 5701 W. Good Hope location was pleasant and the employees helpful. They answered each of my questions and made me feel welcomed and at ease. I believe people still make the difference. It was the poler opposite of the experience I had moments earlier at your 7677 W. Appleton location. It started uncomfortably and deteriorate quickly. Upon entering I noticed the general manager (Mr. Joe Lindl) was looking directly at me but failed to greet me. I therefore greeted him. I was asked for my driver's license and phone number which I supplied. When he entered my information he asked if i had rented from them before, i responded that i had not. At this point I received a curious look from Mr. Lindl as he repeated the question a couple of times. He calls my number while we are standing there and I show him I've received his call. He then took pictures of both the front and back of my license and then asked for a reference name and number. Again which I provided. He proceeds to call, gets an answer service and asks for additional names and numbers. I begin to feel the level of scrutiny that I am being placed under to be unreasonable. It has seemed to escape Mr. Lindl that it is 715am on a Saturday morning and that calls this early may go unanswered or considered an irritation. When I inquire why so much is necessary he informs me that he has had three trucks stolen in the past month. I responded that has nothing to do with me. He says that it does. I repeat it does not, "I did not steal your trucks." He says he is doing what is required. I now ask for proof of policy that these request are how U-Haul operates. He proceeds to say I'm telling you the policy. I repeatedly request something in writing. Finally Mr. Lindl tells me to have a nice day as he walks away. I was ready to accept that the issue was a systemic one within the U-Haul corporation. I am glad that I took another chance and went to your 5710 location. They renewed my respect for your company. Thank you for giving me a forum to express my thoughts.
Ramon Davis
Rating:
5.0
Customer did not leave a comment.
Davina Jones
Rating:
4.0
Customer did not leave a comment.
MARY YOUNG-PUGH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicki Kunz
Rating:
5.0
Customer did not leave a comment.
Brittany Haynes
Rating:
5.0
I had a great experience picking up my van but when dropping off the older man was rude. Its not like renting a Uhal is a daily task so when asking what he needed from me he was rude.
desirae carter
Rating:
3.0
Be more friend the counter worker have bad attitude. Kenya is the only one I met the was professional and very knowledgeable about the business. Well patictria was on cellphone while talk to me and miss up the order .
eve saxton
Rating:
4.0
Everything went great. It was great for me so I can say what need improving. Thank you for your services.
jacquelyn burrell
Rating:
5.0
I put the truck on full I need my money credited back to my account please and thank you
miracle mason
Rating:
5.0
John and Joseph were excellent and all of the service was good. u haul Thanks!
JESSIE EDWARDS
Rating:
5.0
Every one of the employees that I communicated with was courteous and friendly.
Leon Walker
Rating:
5.0
Customer did not leave a comment.
Tara Jackson
Rating:
5.0
Customer did not leave a comment.
laura lockard
Rating:
3.0
Customer did not leave a comment.
Shukeytia Rivers
Rating:
5.0
Customer did not leave a comment.
gamahl mayo
Rating:
3.0
Customer did not leave a comment.
PERRY BELL
Rating:
5.0
Customer did not leave a comment.
Christopher Kuhl
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marcus gamble
Rating:
1.0
Rent vehicles that actually work. Don't charge customers for additional fees unless you inform them
Joe Ann Moore
Rating:
5.0
Customer did not leave a comment.
Tomika Young
Rating:
5.0
Customer did not leave a comment.
Priscilla Neal
Rating:
4.0
Customer did not leave a comment.
Antwon Leonard Sr
Rating:
5.0
Excellent service
Nowella Skibbe
Rating:
5.0
Customer did not leave a comment.
Christopher Coleman
|
Overall Experience
Rating:
5.0
I will like to thank you I will use your service again. Thank you very much.all so much
Glenda Williams
Rating:
3.0
Kedra is great at her job. She gives good service! She is knowledgeable of products and services.
TERRI TYLER
Rating:
5.0
Customer did not leave a comment.
LAKECISHA WARD
|
Overall Experience
Rating:
5.0
The woman that was working was so nice and definitely went above and beyond to make sure she helped me. This is my third time there in a month and she has been Awesome every time!!!
michelle fetzer
Rating:
5.0
The mobile check-in.
Ronald Wilkerson
Rating:
4.0
Rental was easy to do. Excell was very helpful and knowledgeable.
Jodi Silverstein
Rating:
1.0
Dolly's tire tie ropes were all shredded by either previous renter or before then. I had a hard time unwinding and tying ropes. Terrible experiense. I was far from the uhaul, so I could not come back to exchange dolly. I did not expect that. I was afraid car would slip out so I was going extra slow.
When I returned the dolly your worker was giving me attitude that I make his work extra hard. I mean If you don't like what you do DON'T work there.
My previous rents were good, but this time it was not.
I like Uhaul for its variety and simplicity, but this time it was not a pleasant experiense. I guess I will have to be more vigilant about equipment next time.
I'll still rent from you, but please look at the equipment more thoroughly. This was a real safety issue.
abraham levit
Rating:
4.0
Nothing much...service at pickup and return was excellent....thanks
Albert black
Rating:
5.0
Customer did not leave a comment.
Joseph Walker
|
Overall Experience
Rating:
4.0
Representatives were friendly and helpful.
JAMES JOSSIE
Rating:
5.0
Customer did not leave a comment.
Letha Mcafee
Rating:
5.0
Customer did not leave a comment.
Michael Line
Rating:
5.0
Customer did not leave a comment.
Hope Jackson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert Linwood
Rating:
5.0
Customer did not leave a comment.
Thomas Shircel
Rating:
5.0
Customer did not leave a comment.
Lashonda Buchannan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lyronzo Hall
Rating:
2.0
Customer did not leave a comment.
Keith Baricovich
Rating:
5.0
Customer did not leave a comment.
robert Linwood
Rating:
3.0
Communication is poor no one can answer questions when asked
Jasmine Whittington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
van aaron crowley-bentley
|
Overall Experience
Rating:
5.0
GREAT CUSTOMER SERVICE
Catherine Richards
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
laquanda Reed
|
Overall Experience
Rating:
5.0
Csr needs to be a little more friendly
Tammy Williams
Rating:
5.0
Customer did not leave a comment.
shown taylor
Rating:
3.0
Customer did not leave a comment.
Joshua wallace
Rating:
5.0
Customer did not leave a comment.
Demesha Carney
|
First Impressions
Rating:
5.0
Good
Jean Kozminski
Rating:
3.0
Customer did not leave a comment.
Lucilla Perryman
Rating:
5.0
Customer did not leave a comment.
Alfreda Cooper
Rating:
5.0
Customer did not leave a comment.
TODD GORMAN
|
First Impressions
Rating:
4.0
Everyone was very friendly
Doug Schommer
Rating:
5.0
Customer did not leave a comment.
Amanda Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william Berry
Rating:
4.0
Customer did not leave a comment.
Lasherion Jones
Rating:
5.0
Customer did not leave a comment.
LEROY HARMON
Rating:
5.0
Customer did not leave a comment.
Danielle Hutchins
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danielle Johnson
Rating:
3.0
Customer did not leave a comment.
Barbara Collins
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRITNY BARNES
|
First Impressions
Rating:
5.0
The young lady who worked at location on 60th and Goodhope on Sunday by herself was sick. 1/6/2023 and gave the best consumer service to every individual I seen walk in the door. WOW IS UHAUL BLESSED TO HAVE EMPLOYEES LIKE HER. STAY AMAZING AND HELPFUL!!
HOLLEYHOOD
DAWON HOLLEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jay Hill
Rating:
2.0
Hidden fees not explained properly and reimbursement information was not given. Originally quoted for 68.00 for rental and was charged 160.00. Will not be using uhaul in the future
Joseph Jablonowski
Rating:
5.0
Customer did not leave a comment.
RANDALL SANTEL
Rating:
5.0
Customer did not leave a comment.
CHIQUITA VILLINES
|
First Impressions
Rating:
1.0
The workers who checks the trucks in and out are rude as heck!!
Thurman Ayers
Rating:
5.0
Customer did not leave a comment.
CHIQUITA VILLINES
Rating:
5.0
Everything was very good
Tonya Qualls
Rating:
5.0
Customer did not leave a comment.
AGNES WALTON
Rating:
5.0
Customer did not leave a comment.
Oludamilola Salami
Rating:
5.0
Happy New Year 🎆🎊
PATRICIA WRIGHT
Rating:
2.0
The equipment was clean. But in terrible shape. The steering wheel had too much play and I nearly crashed making my first turn. The appliance dolly wouldn't roll half the time. It was AWFUL! No one offered help. I had to struggle with everything, while people watched. Used to be folks offered assistance when they see a customer struggling. I hated this experience and I won't be back or recommending UHAUL to anyone!
Priscilla Clark
Rating:
4.0
Customer did not leave a comment.
brianna bridges
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin Bergeron
Rating:
5.0
Customer did not leave a comment.
Jeanette Crenshaw
Rating:
5.0
Great customer service I was very satisfied
ROBERT CHAMBERS
Rating:
5.0
Customer did not leave a comment.
LETHIA McDaniel
Rating:
4.0
Customer did not leave a comment.
VANESSA GOODMAN
|
Overall Experience
Rating:
4.0
If a customer is speaking in-person with a UHaul representative regarding a reservation policy kup. It would be great if customers weren't redirected to use the mobile app to continue with their reservation. It's pointless to have a live agent in front you who can help only tell you to go online.
AUTUMN MORGAN
Rating:
5.0
Customer did not leave a comment.
VICTOR GILMORE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIA COLLINS
Rating:
4.0
Customer did not leave a comment.
James STOLLENWERK
Rating:
5.0
They everything you need to do your move get smooth
Gerardo Orozeo
Rating:
5.0
Customer did not leave a comment.
CHRISTINA STUCKE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Krystian Zuczek
Rating:
3.0
Again, very disappointed that U-Haul is not a military friendly company. I will be letting all my friends know when they asked me about my experience, and I will also let them know in conversation that U-Haul is not military friendly.
DAVID PICARD
Rating:
5.0
It was fast and your staff was very kind. Great experience.
Jennifer Krueger
Rating:
5.0
The customer service associate that helped me was warm, welcoming, and very helpful!
Cassia Patrick
Rating:
5.0
Customer did not leave a comment.
Howard Tolefree
Rating:
3.0
Customer did not leave a comment.
steve wisth
Rating:
5.0
Customer did not leave a comment.
Deontray Pickett
Rating:
5.0
Customer did not leave a comment.
tina wenek
Rating:
5.0
Customer did not leave a comment.
Leo Armwood
Rating:
5.0
Customer did not leave a comment.
Tiera Grant
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanisha Payne
Rating:
5.0
Customer did not leave a comment.
Colton Dreher
Rating:
5.0
Customer did not leave a comment.
CANDIDA BRYANT
|
First Impressions
Rating:
4.0
Thank you for your help,keep up the good work
La Varne Everette
Rating:
3.0
Customer did not leave a comment.
james mcneely
Rating:
5.0
Customer did not leave a comment.
Thomas Hybicki
Rating:
5.0
Perfect 👍🏽
Carolyn Gordon
Rating:
2.0
I have listed "Below Average" because even though my reservation was confirmed (#23804548), the Van was not available. What is the point of reservation confirmation if the equipment is not there? I had to settle for a truck which was so inconvenient. This is the second time of inconvenience, I do not believe the locations care about the reservations. The 1st time - I also reserved a Van only to get there and was told Van window does not work! Don't believe I will be using your reservation system again as it does not matter and the locations don't care.
Sam Jackoyo
Rating:
4.0
Customer did not leave a comment.
Regina Boyd
Rating:
5.0
Customer did not leave a comment.
Deborah Cray
Rating:
4.0
Customer did not leave a comment.
STEVEN HENDERSON
Rating:
5.0
Everyone is a pleasure to work with! Very clean and organized 👌
Robert Stewart
Rating:
3.0
Customer did not leave a comment.
SHAWNTAY COOK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
emile jackson
|
Overall Experience
Rating:
5.0
The employees were very friendly and always able to answer a question or request-the facility and unit were easy to access and met our needs!
Nicole Hines
|
Overall Experience
Rating:
5.0
They always deliver as promised and answer all questions.
Debbie Lasster
Rating:
5.0
General Mgr and her staff were very professional and very kind keep up the great work
STEVEN WRIGHT
Rating:
2.0
My storage was infested with roaches
Erica McKinley Burnett
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chalere Reynolds
Rating:
4.0
Customer did not leave a comment.
Scottie Strotter jr
Rating:
1.0
Everything
Carlos Curtis
Rating:
2.0
From the moment I walked into your location on Good Hope Rd on 1127 at 9:00, I wasn't greeted and the person attitude was dry and unwelcoming. I wasn't able to upload my DL so she had to upload it. With her nasty attitude it was an inconvenience to her to assist me. If she's the GM for that location then your standards are extremely low for customers service. I will not recommend using this location to anyone.
SHONDRA COOK
Rating:
5.0
Customer did not leave a comment.
Celeste O'Quinn
Rating:
3.0
Customer did not leave a comment.
JASON DUDLEY
Rating:
5.0
Customer did not leave a comment.
Paul Brown
Rating:
5.0
Thanks
Jewell Carter
Rating:
5.0
Great customer service
clinton seals
Rating:
5.0
The two service workers were great. Please give them a big bonus.
Roy Ridgell
Rating:
5.0
The person at the service desk was very efficient and deserve a huge bonus or raise. The person was working two registers.
Mary Mays Ridgell
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Serena Blackwell
Rating:
5.0
Customer did not leave a comment.
JANENE DOWNEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashlee Wilson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Monique Gielow
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chantia Dorsey
|
First Impressions
Rating:
5.0
The U-Haul Storage Facility is conveniently located and the variety of storage options suited our needs quite nicely.
Rick Quaintance
|
First Impressions
Rating:
1.0
They kept giving me a call every single day concerning a storage unit that I did not have I told them we closed out the unit back in back in June. And I still received calls I even stayed on hold for 30 minutes why the young lady ruined and checked
Desiree Howard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marvin Herron
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taronda Hayes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherrina Brown
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Monica Hawthorne
|
Overall Experience
Rating:
5.0
Only thing I didn’t like was every time I came , my card didn’t work . Other wise great experience.
Sherala Watkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHAUNCEY STAPLES
|
Overall Experience
Rating:
2.0
I was asked did I need 24 hour access I said”, yes. Arrived after hours with a truck full of furniture and could not access my storage unit. Was told they could extend my truck rental for me at a cost to me and would have to park the truck full of furniture out on the street overnight. So unfair
Ukeea Banks
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Sharnetta Belcher
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rakeysha Hull
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jousline Seamster
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shelicia Robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
micheal HALL
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jurlean Cleveland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAYO OLUFOSOYE
|
Overall Experience
Rating:
5.0
You guys are awesome
RANDY HIGGINS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Taronda Hayes
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
TONYETTE BALDWIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dennis Cooper
|
Overall Experience
Rating:
5.0
They have one of the best man yours overall in the City of Milwaukee. Check my record. I have used other ones but 16th and good old past the best manager.
APRIL BOOKER
|
Overall Experience
Rating:
5.0
Uhaul did a great job 👏 I will come back if I need a uhaul thanks 😊 🙏 you for the help
Lewis Cunningham
|
Overall Experience
Rating:
5.0
Everyone at the facility made my experience and transactions extremely easy and quick. I I rented storage and a van. Check in and check out both were super easy and quick. The staff is excellent. I interacted with three different people and all were very friendly and helpful. I have storage at another facility but this one is much better. Very well maintained. I highly recommend this location for all of their services. Outstanding A+ Thank you for making my move much easier.
DAWN BALISTRERI
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
tonya karimi
|
Overall Experience
Rating:
3.0
I had to get a U-Haul in the storage at two different U-Hauls and the lock doesn't work on the U-Haul so I can't lock the truck up.
shevella barnes
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ericka Small
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cassandra greenlee
|
Overall Experience
Rating:
5.0
Just want to thank the u haul staff for keeping my belongings safe and I will use you guys again when needed.
YOLANDA MOSS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICOLE LAWRENCE
|
First Impressions
Rating:
5.0
It was clean, well kept and no signs of bugs or rodents.
SHEREE WILKERSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NAKIA SEARCY-LUCAS
|
Overall Experience
Rating:
5.0
Never had any problems.
Paula Bullocks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lewis Cunningham
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ALICE FRAZIER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
fong vang
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIE MANNING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isidore Komano
|
Overall Experience
Rating:
1.0
Staff is rude on the phone I have rented from uhaul Lon several occasions but never in Milwaukee this was the worst experience ever
vicki hayes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherala Watkins
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Edward Macon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLIE WRIGHT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THE RIGHT WAY FAMILY
|
Overall Experience
Rating:
4.0
Clean and well maintained. Very difficult to get people on the phone. Other U-Haul locations are answered within 2-3 rings. This one I always a wait, but yesterday I called from outside the building, 5 minute wait, I went in, no one on the phone…
Joe Bokelman
|
First Impressions
Rating:
5.0
Please let the staff know that I appreciate everything they did to make my transition smooth. Planning a weddings and moving was not easy. Keep up the good work team.
Vanessa Smith
|
Overall Experience
Rating:
1.0
I moved out of my storage unit last week after renting it for nearly 10 years. Overall, my experience had been positive up to that point. But I had 3 negative experiences this week that have led me to never use this facility again or recommend it to others:
1) When all of my belongings were removed, I saw that the floor was covered with mouse droppings. I now fear that the rugs, clothing and linens that I stored there are contaminated and cannot be used.
2) When I moved out of my unit last Sunday, the office was closed. So I planned to stop by in the next few days to cancel my lease. On Monday morning, I got an e-mail stating that my credit card would be charged for another month on June 12. I went to the office at 11:00 a.m. to cancel before the autopayment went through. Both the person on duty and the manager told me it was too late because the charge had already gone through. I needed to notify them the day before the payment. Since it has been 10 years since I rented the locker, I had no knowledge of this. I asked if they could make an exception since I have paid on time every month for 10 years and they said no. IS THIS HOW YOU TREAT YOUR LOYAL CUSTOMERS?
3) The storage building wreaked of marijuana smoke.
JILL GILMER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAYO OLUFOSOYE
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Carolyn Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mechelle Craft
|
Overall Experience
Rating:
5.0
I had a great experience with Uhaul. The staff were very helpful , thanks Uhaul
DELORISE HAWTHORNE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bruce Nett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer Kainer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yaldiz davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
randell walters
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JANET HERN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Nakasha Dukes
|
Overall Experience
Rating:
4.0
I've appreciated the level of service received at the Uhaul location on good hope. Mgr Patrice Henry does an great job.
JOAQUINA WINFREY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHALUNDA SMITH
|
First Impressions
Rating:
2.0
My furniture got wet inside the storage meanwhile I had insurance and will be contacting the store soon
Rochelle Cunningham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kanisha king
|
First Impressions
Rating:
5.0
Na
daryl smith
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Peter McCallum
|
Overall Experience
Rating:
5.0
I was very pleased, so pleased my son needs a storage that I am going to use you guys again.
ruby atkins
|
Overall Experience
Rating:
5.0
This place is well managed! Clean and employees always willing to help. Thank you!
RAMON JONES
|
Overall Experience
Rating:
2.0
Rude employees and they were never around
joe schwartz
|
First Impressions
Rating:
5.0
The staff was very helpful I was able to change the schedule date of rental without any issues . I will definitely be using U-Haul again 😊
Mark A Peterson SR
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Sabrina Mcbride
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Daniel Wyche
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shantaneak Jones
|
Overall Experience
Rating:
5.0
Best Uhaul place in town! Storage is always clean, employees are always helpful and rates are fair. I’ll be back if ever in need of storage. Thank you
STAR WASHINGTON
|
Overall Experience
Rating:
5.0
I love this services that this company provide and will be using and referring them to others.So thanks for your services.
JANENE DOWNEY
|
First Impressions
Rating:
5.0
The Lady that helped me was super helpful all around
Carey Morris
|
First Impressions
Rating:
5.0
Overall experience was great. Very satisfied with overall service. Will be using U-Haul in the future.
Linda Nemish
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
brianna bridges
|
First Impressions
Rating:
5.0
Staff is knowledgeable and very helpful. I highly recommend this location!
Patricia Abram
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Siri Hoffmann
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tonya karimi
|
First Impressions
Rating:
4.0
Check in wait times
Michael Hoffmann
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Marquesha Jackson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Desmon Lisinski
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Latonya Rimmer
|
Overall Experience
Rating:
1.0
Very rude woman who assisted the front very disgusting nasty attitude has poor customer service you should start considering on finding an individual who has better customer service than her. The other staff was more helpful than her rude nasty self of a human . She don’t know how to do her job at all so salute to the other employees especially to a younger gentleman who helped me as should .
angel marquez andino
|
Overall Experience
Rating:
5.0
Only one problem doors were frozen shut but that’s beyond anyone’s control. They were excellent with working with us getting our stuff out storage. They were good.
tamara elim
|
Overall Experience
Rating:
5.0
Good customer service. Very helpful!
Delores Omole
|
First Impressions
Rating:
5.0
Great place!
kirk wolfe
|
Overall Experience
Rating:
1.0
Management was horrible and always over charged..horrible store I’ll never will come back
lance lucas
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. Clean environment and well lit storage area. I was very pleased.
Tora WILLIAMS
|
First Impressions
Rating:
5.0
Thank you when I needed help you all were there ok again thanks
robert nelson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nadine McAlister Agara
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Markeena Rattler
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rshalay Alexander
|
Overall Experience
Rating:
5.0
Everything was fine except when my son in law moved all my items out. I was recovering from surgery so he called me and had me on speaker we were advised that all I had to do was call the store and advise them Everything was out. It took 3 phone calls and even then someone called to advise me that my payment was due. Everything was moved out on Thursday Oct.27th During one call I was told they were entering a note and were calling the Goodhope location to have someone take a look and confirm the move out. I could have been charged for the lack of communication after we were advised on what steps to take. Overall it was a pleasant experience.
BRENDA OWENS-WINTERS
|
Overall Experience
Rating:
4.0
Overall good
VALARIE A BERES
|
First Impressions
Rating:
5.0
Thank you for your services.
DELETHIA VEASEY
|
Overall Experience
Rating:
1.0
There were many issues withy storage. There are times when they were trying to take money when I was supposed to have a free month. I have asked the staff multiple times if they can assist me closing down my locker on October 12th but yet it took them 5 days before they officially closed it down on October 17th. This is the worst storage company I have worked with and I will not be returning.
CARINA MORENO
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
robert mabry
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marvett Nelson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sandera guyton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MELIA JACKSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Seth Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEO ARMWOOD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN HINCHEY
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful among each other and customers.
lukicia diggins
|
First Impressions
Rating:
5.0
Na
HEATHER RAMSEY
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Desiree Howard
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
kizzy Franks
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JODI RICHTER
|
Overall Experience
Rating:
5.0
Wish storage for outside at least 24 hours
VELORIES GLOVER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DENNIS IHLENFELD
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LAVISCO BARR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY WATTS
|
Overall Experience
Rating:
3.0
I was told that the unit would be big enough for my belongings and it was not I had to get another unit for the rest of my things. I feel like I was told this to get more money from me that’s why I got another unit some where else.
Marcy Clark
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jerome Major
|
Overall Experience
Rating:
2.0
I had a box truck reserved and when I got there they gave me a van! The rep said that is what was in the system but my end showed the reserved box truck. Rep informed me that he couldn’t switch or correct it because no trucks were available! It took several trips when I could’ve just made one trip had I gotten the truck I reserved.
ebony barker
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eddie Hatch
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Latonya Rimmer
|
First Impressions
Rating:
2.0
Should have got a free month but didn’t get it… and had to get a extra small unit after wanting a big one but didn’t find out till I got there… just sad need more workers as well
angie stokes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kelsey starks
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHARETHA DAVIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
francisca hodges
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rochelle Cunningham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY CARTER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLENN BLAKELY
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
AFRICA LUCAS
|
Overall Experience
Rating:
1.0
Wouldn’t rent from this place EVER AGAIN HORRIBLE SERVICE ALSO
DEAIRE JOHNSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diante Garrett
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Terri tyler
|
First Impressions
Rating:
3.0
Worker had a nasty attitude and was very unprofessional.
CANDACE KAUFERT
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
GREGORY SMITH
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Cheryl Rayford
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Malcolm Rushing
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TSHAI VANG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole Dwight
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JAZMIN PARKER
|
Overall Experience
Rating:
1.0
The communication between the phone reps and your office staff is way off. The phone reps misguided me so when I went in the office, I was told by the office staff that I was told wrong information.
TINA WILLIAMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN COLLINS
|
First Impressions
Rating:
4.0
I've used this facility for the past 3 or 4 yrs never had a problem. The staff was always friendly and helpful if I need storage space again i would definitely use u- haul again.
Thank you for your service
Penny Warren.
Penny Warren
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILLIP EDWARDS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LEO ARMWOOD
|
First Impressions
Rating:
1.0
Still have yet to receive a call or compensation for my unit and furniture being covered with mice droppings!
darryl sheffa
|
Overall Experience
Rating:
5.0
We need a short term space for vehicle and you fit the bill perfectly.
Thank you.
Jeanne Cassel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tarshia Hare
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DENNIS MCELRATH
|
Overall Experience
Rating:
3.0
Needed to get in storage for a ladder and couldn’t I was late paying for unit and your facility had put a lock on that they could not open because it was frozen. There should always be on acetylene torch around for that issue. My kids mother received a letter that I was late with my payment a week and half after I paid it and then another week and a half later I get the same letter. Not good people don’t get notifications out early enough. I guess this is a reoccurring problem because when I went to pay I told her I never got a notice and she waive the late fee…been there twice and they still didn’t change the name to the correct name. Didn’t affect me I
dropped the ballI was just thinking about others. Could lead to serious altercations. Fix ASAP! Thank you.
andre Cross
|
First Impressions
Rating:
5.0
Staff there were horrible with nasty attitudes each and everyone at ANYTIME I would call and/or go to the unit in person VERY UNPROFESSIONAL!
Alexis Walters
|
Overall Experience
Rating:
4.0
The only reason I am getting four stars instead of five is that the free month of storage that is supposed to come with a rental of a truck never seems to work out. I have had that experience four times in the past year and have never received a free months rent on the storage.
John Briggs
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
LEONARD SMITH
|
Overall Experience
Rating:
5.0
Great compassionate people
MICHAEL PATTERSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jared Roberts
|
Overall Experience
Rating:
5.0
Very nice helpful hard working people had good listening skill
Darlene Allen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRENDA OWENS-WINTERS
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tequila Mays
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy vICK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lovely Monroe
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Troy Cotton
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jennifer Williams
|
Overall Experience
Rating:
5.0
Fast, thorough, clean and friendly
Terri Tyler
|
First Impressions
Rating:
5.0
They were Courtesy , patient and respectful of me as a person.
CHARLES MINGO
|
Overall Experience
Rating:
5.0
It's a great place to put it things..it's great!!
Fred Mcbride
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nonita Stiggers
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
NIYA WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terrill Ragsdale
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Verbie Malone
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TONIKA CROSS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Byron Vielehr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce Folds
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dalaina holliman
|
First Impressions
Rating:
4.0
Am good 👍
DARRON POWE
|
Overall Experience
Rating:
3.0
When i first got the unit i was greeted by a dead mouse. Found evidence of mice being in unit.
Donte Harris-Smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeremy Grudzinski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADRIENNE JOHNSON
|
Overall Experience
Rating:
3.0
My move out date was the 15th I received a call saying that my truck had to be moved by the 15th so I left the facility before the 15th
Markus Everett
|
Overall Experience
Rating:
5.0
The staff were excellent
Juanita Smith
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PAMLA JONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antionette Gilky
|
Overall Experience
Rating:
4.0
KEEP UP THE GOOD WORK
GOD BLESS!
Denise Giles
|
First Impressions
Rating:
5.0
Who ever the manager is , their doing a great job. The staff was kind an helpful. So thank them.
Also let’s all stay SAFE.
Debbie Harris
|
Overall Experience
Rating:
3.0
Storage was broken into and the door was broken and even though i reported it to the office they madde no effort to fix right away..i had to secure the unit myself until days later
Patrick Goodwin
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
terry smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cornelia Britton
|
First Impressions
Rating:
5.0
The staff was very nice and very helpful I will recommend uhaul any day I will use it in the future thank you for some best service and very friendly thank you once again.
Tammy vICK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Antolia Goodman
|
Overall Experience
Rating:
1.0
The stuff was not professional everytime I went in there. When I check out of my storage unit it took over a week. They kept say they would check me out but never did until 5 days later and they kept calling me saying I was late for rent even though I was suppose to be check out.
SYDNEY RUSSELL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
priscilla Morgan
|
Overall Experience
Rating:
1.0
The facility messed up when it came to parking my vehicle. They had me parked in a reserved spot. Asking me to move the vehicle I said I couldn’t unless it was towed and I am not paying another tow to move it to a different spot. The employee told me to park the car there and that is what I did. Now there are asking me how long til I move out the parking spot when I just moved in the parking spot a few days ago.
adrea caron
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Contina williams
|
Overall Experience
Rating:
2.0
It took forever to check in. I stood at the counter for at least 15 minutes before I could get keys to the storage unit. The storage unit rented to me was too small for the 26 foot U-Haul truck that I also rented from U-Haul. There was trash everywhere. John David checked us in this morning though and he was awesome and very efficient. The outside guys were great. Inside staff not so much.
Makela Mangrich
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy Johnson
|
Overall Experience
Rating:
5.0
Extremely kind and most helpful.
SHARON EVANS
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
antwaun scott
|
First Impressions
Rating:
5.0
Employees were very helpful
ANTHONY Sevcik
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Contina williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANK MORANTES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Myron Jordan
|
Overall Experience
Rating:
2.0
Roaches all over the storage. The main door is never locked even after hours
Brianna Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
trean gray
|
Overall Experience
Rating:
2.0
They have rodents heavily and wouldn't repay the damage to my furniture.
vernon malone
|
Overall Experience
Rating:
5.0
Thank you, I would recommend this storage site to all my family and friends.
Dennis Baldwin
|
Overall Experience
Rating:
5.0
I would definitely use this facility again.
Kokina Simon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joyce Andrea Carrillo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Casandra Gilmore
|
Overall Experience
Rating:
4.0
I'd give this location 5 stars but some of the Staff was lazy and not helpful. majority were great!Manager was excellent. But one woman was awful... she slept on counter, didn't want tobanswer anyone's question. she should have gone home. awful awful...
Lamonte Cook
|
Overall Experience
Rating:
2.0
I moved my items from this storage unit over a year ago and paid fees owed then as the final payment. Two months later they claim I wasn't moved out but I was because they told me something was there but I know it wasn't and the last time I was there I told them I was moving then and they said fine just take the lock with me which I did after clearing out.... This was over a year ago and yet they keeping saying I owe money for a unit I am not occupying. My mother told them I had nothing in the unit and I have told them this as well. So no I have nothing good to say.
Deja Wright
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
pearlshearl anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bobby Walls
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trenton Bowie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jarnita Crosby
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LARAYSHA COE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Genesis Avalia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VERDA JOHNSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anjunette hamberlin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeanette Zevallos-Zelazoski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Roberts
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Kathleen Sepulveda
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shirley Harris
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Gregory Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN VICKERS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dennis Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cobie Hannah
|
Overall Experience
Rating:
2.0
For the most part the experience was okay. My issues were not consistent enough to give a "No" response to some of the above questions even though if there was a rating scale of 1 - 5, this location would be in the middle or lower.
There was some kind of water leak into the indoor unit that I had that soaked the lower stacked boxes. The boxes then collapsed under the weight of the boxes on top and some thing got crushed. Clothing ended up having mold in them. All of the boxes on the floor were stuck to the floor and things that were wood had water damage.
Dealing with the staff was a crap shoot. In person I've never had a problem. Especially in leaving the facility for the last time. That gentleman was VERY helpful. Any conversation over the phone was met with hostility. When a mistake, that was not mine was made, I was met with a nasty attitude.
DERRYL NASH
|
Overall Experience
Rating:
5.0
This business was very professional,the manager Patrice Henry waiting on me and this lady was so helpful and very respectful, kind and professional! U-haul Company truly have a good person. Please keep her around to operate this wonderful storage Business.
jerry lewis
|
First Impressions
Rating:
5.0
Provide great customer service
Delando Mcglorthan
|
First Impressions
Rating:
3.0
I don't like the fact that you're told that you a given a month free when the free month is totaled into the first months rent it's no way a 5by10 should cost me 100.00 and then you're made to buy one of uhauls locks it's a ridiculously high price it's a rip off the second month is not free I paid for it in the first months rent And the lick was 10.00
MELODY HENDERSON
|
First Impressions
Rating:
3.0
The move out process was frustrating and the staff did not follow up with me or finalize my request in a timely manner. Was told I was past due on payment and being charged a late fee, even tho I’d requested to move out weeks prior.
Emily Williams
|
Overall Experience
Rating:
4.0
I've used U-Haul before more than once.
Commited Christian Kingdom Ministries
|
First Impressions
Rating:
2.0
Uhaul reassure me that my first month of rent was free,it was not. The inconveniences of having to pay storage unit I had just payed$780. To rent the truck and 200 dollar for tolls and gas. I really didn't appreciate the false advertising.
KENYA WITCHER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LENARD PERKINS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
danielle mccrary
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Bly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEO ARMWOOD
|
Overall Experience
Rating:
4.0
Good customer service, and I love the first month free deal, as well as your military discount! The facility was also very clean, and the storage space is clean and spacious.
Maya Evans
|
First Impressions
Rating:
4.0
Information was entered in electronically. Seem to take a little longer than I wanted. A lot of information was needed like a second phone number, and a second person to call. Took to long, and began to become annoying.
Darryl Jackson
|
First Impressions
Rating:
1.0
I checked out of the unit early, I received an automated charge when I called to find why I
was told to ignore the text for a resolution.
Patricia Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin Nelson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alan Schmidt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
francisca hodges
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Derrick Berry
|
Overall Experience
Rating:
1.0
Very unprofessional experience with this uhaul location. Will never do business with this store EVER. The GM with the short blonde hair is so rude and nasty has a very nasty attitude. Never again
Jhotonne Norwood
|
First Impressions
Rating:
5.0
Don't know the ladies name but whomever worked on 7-8-20.The 3 women that worked at the front counter to the 3 men there, were all helpful and nice. Thanks
Jarell Barbour
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaToya Johnson
|
Overall Experience
Rating:
1.0
Majority of the household and personal items I had in storage for safe keeping , I had to trash away due to extreme amounts of rodent feces and damage caused by it. Aside from it I felt hassled a month ago I received a call from an agent who was very rude and augmentative. Out of that it event I was prompted to end my contract with U-Haul. Thanks for the storage. I will definitely try somewhere else next time.
Dailin Perez
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Telesha Knight
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keyonia Walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tranova Gordon
|
First Impressions
Rating:
5.0
The manager is always very friendly and professional. I have rented storage units and trucks and always giving great service from her and the crew.
VALERIE HOLT
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tischa Johnson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gloria Lake
|
Overall Experience
Rating:
5.0
Everything was excellent but l did have mouse dropping in my unit. I did not see a mouse nor did l find a mouse in any of my belongings but that was the only disappointing situation.
SANDRA LAUGHRIN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alan Schmidt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Karol
|
First Impressions
Rating:
4.0
Just want to thank the employee who call me to let me know that I had my lock on backward. It save me from getting it cut off and having to purchase another one.
lynn patterson
|
Overall Experience
Rating:
5.0
I have always used you for storage or for the moving truck and you guys rock fast and friendly staff
Shelly Greer
|
Overall Experience
Rating:
1.0
I'm not sure if my storage room was checked out properly
Jennifer Williams
|
Overall Experience
Rating:
5.0
i think after a person close out a unit it should be checked while the person is there
Mahalia Malone
|
Overall Experience
Rating:
3.0
The lady that registered me didn't tell how to work the entry key card. She just said you have to swipe in and out not knowing there were two key pads.
I had to stand and wait to ask someone to help
lynn patterson
|
First Impressions
Rating:
1.0
The general manager is very rude and unprofessional. Every time I came in to make a payment she gave me a hard time and she set my card to autopay without my permission. I had to call corporate on her
Christina Hicks
|
Overall Experience
Rating:
1.0
I wanted to rent a van or pick up truck to move my boxes they told me that i couldn't use a vesa debit card it had to be a credit . Isn't that what we all suppose to use when renting at these places.
Erick Haynes
|
Overall Experience
Rating:
1.0
I didn’t like that the bathrooms outside storage was not clean smells like urine the staff was rude and adding late fees to customers accounts that they felt was rude to them can just walk n break in
Keyyonna Chappelle
|
Overall Experience
Rating:
5.0
Excellent service provided by manager and staff.
Gregory Newson
|
First Impressions
Rating:
4.0
Facility was slightly understaffed but the young lady did an EXCELLENT job of multi tasking!
Deangelo Thornton
|
First Impressions
Rating:
3.0
Moving in I had a woman run up and tell me not to store stuff there b/c rats had eaten her belongings. Trash was in my unit (a McDonalds cup and paper) when I 1st went in. Very helpful staff however
William Carrier
|
Overall Experience
Rating:
5.0
Happy with my experience.
Patricia Oden
|
First Impressions
Rating:
3.0
Had to wait in line for about 30 min to be waited on just need more help with checking in and out other then that it ok and it took them hour to answer my call on phone need help bad
Vivian Hughey
|
Overall Experience
Rating:
5.0
my need for temporary storage was very good.
morris allen
|
Overall Experience
Rating:
5.0
Great U-Haul.
Judy Simpson
|
Overall Experience
Rating:
3.0
Service was fine. Counter person was overwhelmed with in-person customers and constant phone calls. She handled it as best she could but really needed back-up help at the counter.
William Carrier
|
First Impressions
Rating:
5.0
No comment
KISA STUCKEY-SMITH-BELL
|
Overall Experience
Rating:
1.0
Continue to receive billing statements after being told that there was no bill and everything was resolved.
Martha Gray
|
First Impressions
Rating:
5.0
Excellent, it was a great experience and the employee was a enjoyable one to receive the storage unit.
morris allen
|
First Impressions
Rating:
5.0
Thanks for your service
thomas Gaston
|
Overall Experience
Rating:
3.0
They continued to charge me for a rental even after I informed them countless times to cancel.
Martha Gray
|
Overall Experience
Rating:
2.0
Need better Customer Service Reps. The first day I went into UHaul to check on my truck the Rep was GREAT. When I called to check on my storage unit, I was given a hard time.Charged to much money.
Judy Simpson
|
First Impressions
Rating:
5.0
Thank you for your service.
Denise White
|
Overall Experience
Rating:
4.0
I have a problem. Several attempts have been made to have the manager contact me. The girl in the office said she would have the manager call me, the main office sent a message to the manager to call
cathy bear
|
Overall Experience
Rating:
3.0
I rented from uhaul for over a year and when situations accord when I couldn’t pay on time I still had to pay a large late fee it didn’t matter that most of the time. I will never rent from uhaul agai
Sakota Triplett
|
Overall Experience
Rating:
4.0
Thanks to all the staff as well as the establishment.
Edward Powell
|
Overall Experience
Rating:
5.0
Overall good experience will return if I need it in the future
Tia Kelly
|
Overall Experience
Rating:
4.0
Good place for storage
Michael brennan
|
Overall Experience
Rating:
5.0
.
Karyn Gilbert
|
Overall Experience
Rating:
4.0
Good job
samuel funmaker
|
First Impressions
Rating:
3.0
Ok
Tielisha hodges
|
First Impressions
Rating:
1.0
Patrice & crew has poor customer service. Employees stay on their phones. Employees has no name tags. Pat,did not return/refund my money for the storage unit.Will no longer do any business with UHaul.
sharon Jackson
|
Overall Experience
Rating:
5.0
I was very happy with all services.
Jones Woodrow
|
Overall Experience
Rating:
4.0
The staff was courteous and professional and efficient. They were friendly and made me feel important.
Dorothy Norman
|
Overall Experience
Rating:
1.0
the manager was so mean and not help full at all
neville kay
|
First Impressions
Rating:
5.0
The facility was convenient and well maintained.
Glenda McNealey
|
Overall Experience
Rating:
2.0
I think the manager there on good hope has an terrible attitude. I will not storage anything at the one on good hope agin Appleton location better.
trina brown
|
Overall Experience
Rating:
1.0
I feel that this company robbed me in fees and I will never, ever recommend it to anyone. The manager was never available when I'd call & she would never return my calls. UHAUL IS THE WORST...
Esther Baldwin
|
Overall Experience
Rating:
5.0
U haul offers the advantage of on premises staff , but they can be difficult to reach directly . A policy on call back time would help
We need to set up document storage in 5 states
Can we?.
Jill Welytok
|
Overall Experience
Rating:
5.0
Nancy Hansen has home above and beyond to help us with a program to store legal files.
Law firms have sustantial stira
jill welytok
|
First Impressions
Rating:
5.0
Sherita (sp?) Long was amazing!My move weekend was long & chaotic.I had to make many last minute changes & decisions.Ms. Long was patient, kind, & professional.She assisted me in every way possible
bethanie gist
|
First Impressions
Rating:
5.0
It was nice during business with your company and I would use your company again if needed, and also would recommend to family and friends.
Thank again,
bertha trotter
|
Overall Experience
Rating:
5.0
Everything was good with the truck I had no problems with the truck so I gave you all the excellent rating
willie brown
|
Overall Experience
Rating:
3.0
The climate of the store seemed very hostil. Both customers and staff. A lock was put on my unit. I inquired about the keys and the young lady knew nothing. Costing me time and money, movers & truck.
Aleina Hodnett
|
Overall Experience
Rating:
4.0
I will definitely use your services again.
Thanks
SANDRA FORTSON
|
Overall Experience
Rating:
3.0
N/A
Christiana Bleadsoe
|
Reservation
Rating:
1.0
Rat dropping we're all over My things...i had to shake everything before bringing it home.
shana dorsey
|
Overall Experience
Rating:
1.0
Mice dropping’s everywhere and chewed through my items 👎🏾👎🏾👎🏾
Kendall Smith
|
Overall Experience
Rating:
5.0
Nice location and customer service is great
melissa carter
|
Overall Experience
Rating:
1.0
The.clerk/cashier was obviously distracted by her long eyelashes and lengthy nails. She spoke so low, I had to keep asking her to repeat. She assumed I knew the process for renting.
Feryl Woods
|
Reservation
Rating:
1.0
It's been about a year and I just got all my stuff out the unit to find that everything has been chewed on and covered with rat feces and urine more than half of my property is damaged im pist!!
johnna cicero
|
Overall Experience
Rating:
4.0
The Manager could be nicer and more welcoming.
Shaquanne Woolfork
|
Overall Experience
Rating:
3.0
My lock is not easy to put on you have to jiggle and play with it every time I use it.
shana dorsey
|
Reservation
Rating:
4.0
Giving us first month storage free with the rental of your trucks was so convenient and it help so much because of the situation we were in. I recommend to anybody!! Thank you...
christopher lane
|
Overall Experience
Rating:
1.0
All my furniture was ruin due to rats/mouse being inside the container with my belongings. Horrible!!!
Starshawn Guilles
|
Overall Experience
Rating:
4.0
Thank you!.The storage unit was a big help to me for the length of time needed..Again thank you for allowing me to use ur services..
Yours Truly,
Serina Winstead
Serina Winstead
|
Overall Experience
Rating:
1.0
Mice droppings were found in my storage area and also some of my items when I unpacked at home. Still have not received a call back from the manager from this location.
Misty Joy
|
Overall Experience
Rating:
4.0
I have all good things to say about my experience. I will definitely rent again if need be.
nicole burton
|
Overall Experience
Rating:
5.0
Didn't go into the storage facility but the process of dropping off a UBox was great! Very easy delivery and friendly service.
Lisa Schulz
|
Overall Experience
Rating:
5.0
I enjoyed using your storage facility. I would use it again when needed.