Customer Reviews for U-Haul Moving & Storage at Greenspoint Mall

Rating:

5.0

Nothing it perfect everytime I rent from this location

Rating:

1.0

Answer the phone, pay attention to your customer request, not charging for what don't supposed to be there

Rating:

3.0

Head person can be so rude, to be the lead for the company.

Rating:

5.0

There is room for improvement for some of your employees being customer friendly.

Rating:

5.0

Nice

Rating:

5.0

Very little contact with the gentleman because I was only dropping off but he was also pleasant.

Rating:

5.0

Thank you Mrs Patricia 😘

Rating:

5.0

Todo excelente agradecido con su servicio muchas gracias

Rating:

5.0

Good

Rating:

5.0

do not know everything was good condition cleaning and everything

Rating:

5.0

The staff was always professional and courteous

Rating:

3.0

Charges on my account that don’t belong and haven’t got my refund yet

Rating:

5.0

The manager was beyond helpful and I would recommend this Uhaul to family and friends.

Rating:

2.0

My biggest problem was I had a storage container for 2 years and needed a 2nd container for 7 days instead of U-Haul prorating they charged me $114… And the second problem was my daughter’s husband purchased an expensive TV; the storage container had a leak in two places due to the sprinkler systems… They refused to cover the damages… The multi-billion dollar corporation refused to take responsibility…

Rating:

5.0

J Walker was soo pleasant and helpful

Rating:

5.0

Other than providing us with bullet proof tires, you did just great 👍. My Lord shot me down with a flat tire which wasted my HOLE day and monies, act of GOD huh?!

Rating:

1.0

YOU SHOULD PRORATE MONTHLY PAYMENTS WHEN CUSTOMERS MOVE OUT EARLY. NOT FAIR!

Rating:

5.0

Moving in was super easy and the GM was more than helpful and welcoming.

Rating:

1.0

They over charged me on miles don't go there they high as fuck

Rating:

5.0

Good

Rating:

5.0

Had a problem with the truck, gears not shifting to reverse or park. When I called road side assistance they were ontop of it every second trying to help me out. When the mechanic came, he told me that the truck was fixed temporarily. I think that's a safety issue. Other thank that, road side assistance was 100 percent helpful!

Rating:

5.0

Omar and shamrien were very helpful. I definitely recommend coming here.

Rating:

5.0

Fantastic customer service and quick rental.

Rating:

4.0

No parking

Rating:

3.0

Maybe not change the drop off location of the U haul that was selected in the reservation.

Rating:

5.0

Not really

Rating:

1.0

I was not given my deposit back from Patrick C., I gave her 100$ cash and I was charged 70.13$ on my card. She claims I didn't give her the 100$ cash. I've been calling all week and she has not been in, well at least that's what I'm being told. So I want to file this as an complaint. I have all the information on the paperwork, which I don't understand why I cannot get my deposit back.

Rating:

5.0

Not take more money out of my account

Rating:

5.0

Not helpful in finding keys. When vehicle was returned I explained my personal car keys had fallen to floor when I was driving and that I heard them when they hit the floor. I was told the worker in back would look for them and I would be called back. When called back I was told keys were not found. I explained I would back track which I did knowing my keys were in the rental van. I was also told that I could come and search the van. I returned and my 15 yr old God daughter pried the keys from under the red metal box behind the seats. I just feel like I did not receive the best customer service/assistance in this situation.

Rating:

4.0

Nothing

Rating:

5.0

When I arrived to pick up the truck, and to drop it back off, I was in and out in approximately 5-10 minutes.

Rating:

5.0

Mrs. Campbell was very kind and helpful. I would recommend anyone looking for a storage unit to check out this location

Rating:

5.0

Very friendly and very helpful 🙂

Rating:

3.0

Truck cut off twice and it didnt wanna accelerate

Rating:

5.0

Good job

Rating:

5.0

Thank you!

Rating:

5.0

The gentlyat the counter was just simply superb!

Rating:

1.0

Gave me a vehicle that the battery went dead, and it took a minute before I can get it to go and roadside service is ridiculous

Rating:

5.0

Friendly, professional, clean, great staff!

Rating:

2.0

I don't know who's involved where at what time except specifically when I was at the store, so let me start with the entire rental process was frustrating. I logged on, made a rental for a location for a 24hr rental on Wednesday for Saturday, I then get a call on Thursday from someone stating that they need to move my rental to another location to meet my needs. I of course approve it and they give me the address. Then Friday I get a call from the new location and they confirm the reservation for the following day. I then get another call from the location later on stating that they would not be able to meet my needs that they didn't have a cargo van and the first one they were suppose to get wasn't going to be till after noon (my reservation 9am) and wanted to move me yet again to ANOTHER location. I instead asked instead of moving to another location can you bump me too the 10' small box van for the same price as the van with the same mileage rate. Caller said that was fine and things were set. I then get another call in the latter part of the afternoon to once again confirm my reservation, however what was being read back to me was not correct at all and sorta had to talk through it and get it all straightened out because supposedly the notes were a mess. Fine, we get everything straightened out everything appears good to go, its a 9am Sat pu and 9am Sun drop. At some point in time either Thursday night or Friday morning I logged in to check everything because the change of location had been done over the phone. I wanted to verify pu address, hours of service, and pu and drop off times. When i saw the HOS were different I opted to change the reservation for a earlier time ( initially noon sat too noon sun because of other locations HOS), i changed it too 9am sat too 9am Sun for a 24 hr rental. At some point in time between the phone calls of verifying everything for Saturday I notice someone changed the reservation times too 0830 sat and 11 something sun making it more then a 24 hr rental which would've made it a 2 day rental, costing me more money. Instant red flag, was this a honest mistake or was someone trying to charge me more money. Then Saturday morning I show up for my rental and Patricia Campbell, the General Manager, is checking me in, reviewing everything and then ask me how many hours do i need the vehicle for. I told her the reservation is a 24hr rental I'll have it back at some point and time before 9am Sunday. She then informs me that the location is to small and that they don't allow rentals for more then, I believe she said 4 too 8 hours. She then tells me to take her card and to call her if I don't believe I'll have it back before 5, and she will TRY and work something out for me. I asked her if it was a cheaper rate if i rent it by the hour vs by the day, she said it was not. The entire time I'm thinking, then what's it matter if I'm paying a 24hr rental rate, I get it for 24hrs, if I have it for more then 24hrs, i pay a additional 24hr rental price, plain and simple. If this location does not allow 24hr rentals, why is it a option on the website, why was that not brought up in any of the "verification" phone calls on Friday, since I initially did the reservation as a 24hr rental. Needless to say I did manage to get the truck back by 5pm Saturday, which brought me to the best part of the entire rental process, turning the truck in and washing my hands of everything. I will say though, that the gentleman and young lady I dropped off to Saturday afternoon, were pleasant and I would probably have no issues working with on a future rental.

Rating:

5.0

A huge thank you to Earl and Taylar they were amazing

Rating:

5.0

Earl and Taylar were excellent and helped my family with ease. It was so peaceful

Rating:

5.0

This location is doing a Wonderful job. Thank you.

Rating:

5.0

LOVED YOUR REWARDS AND YOUR PAYMENT PLAN. TUTUTU. I I’M A SENIOR AND NEED AS MUCH FINANCIAL HELP AS POSSIBLE. GOD SHOWS UP RIGHT ON TIME🙏🏾🙏🏾🙏🏾🙏🏾❤️❤️❤️

Rating:

5.0

Give Walker a raise, I received great customer service from him!

Rating:

5.0

The young woman who assisted me was a pleasant person. A really supportive young lady. She answered all my questions and guided me through my first time having to rent storage.

Rating:

5.0

Just keep doing what y’all doing

Rating:

5.0

Clean and great condition

Rating:

5.0

Great Location recommended to friends and family

Rating:

5.0

Good service and good clean place

Rating:

5.0

The manager was Great!

Rating:

5.0

Awesome place. Been Uhaul customer since 2007. Never had any issue.

Rating:

5.0

Absolutely nothing! If you change anything, a lack of excellence will be the result. Customer service was knowledgeable, approachable, relaxed. Friendly and helpful from start to finish. The environment was somoeaceful and clean. The truck, we’ll, I had to monk h myself! Did they wax the floors off the truck? It was such a. Eautiduk experience! Th e ride was comfortable. Try this place. You will be as surprised and pleased as I was. Plus, they have storage! I also would feel comfortable using their storage becaus if they take such good care of the truck and the space, I can imagine the same excellence goes for the storage.

Rating:

5.0

Stop charging for mileage

Rating:

5.0

Best Uhaul facility ever

Rating:

5.0

Very courteous and knowledgeable of all products

Rating:

5.0

Keep that pleasant smile and that beautiful attitude

Rating:

1.0

Who picked up the truck and what method of payment used. What is your verification procedure? Arcelia.love@gmail.com

Rating:

5.0

Everything was very good up until the end when I rented a uhaul truck at the time of drop off front desk young lady told me to drop off on other parking across from uhaul and security guy was not happy and said I was NOT ALLOWED TO PARK THEIR!so I had to go park at same parking I picked up but next time front desk workers need to inform renters with the correct info.Thanks so much U-haul,if needed I will use you guys again!😊

Rating:

3.0

Inform customers of acceptable payments options When they call to reserve vehicles So they will know before they arrive to pick up rentals

Rating:

4.0

My information is on the contract. I wish I was contacted before being charged unrightfully. The gas was less than 1/4 and that's where I put it. Glad I called to verify my final charges in hopes that this overcharged matter will be resolved soon

Rating:

1.0

I rated my experience poor because my storage was infested with roaches. Although the staff was very friendly no one wants roaches in their belongings.

Rating:

5.0

It was first time getting uhaul and i was extremely confused because i didn't know the process but customer service girl name Taylor made it very very easy for me. She was professional, friendly and helpful. I wish every company have experienced staff luke her.I loved my first experience with Uhaul because of their thumbs up customer service.

Rating:

5.0

From day one the staff was very helpful to me and when you're stressing with a move across town, it helps to deal with friendly staff. The manager at the beginning was a nice fellow, I see he's gone now, but the new manager I dealt with was Patricia Campbell and she was fantastic! one evening I couldn't get into the building my card was acting up lucky me she was in the office she saw me and she stopped her paperwork to help me get into my storage unit. Keep up the good work!!! ** On a negative note to the company .... the pricing of the units are getting a bit too expensive** . that's why I closed my unit, but I was a happy customer!

Rating:

5.0

Since it's summer time offer some bottle of water. People will need it when moving in 90 degree heat.

Rating:

5.0

Excellent help

Rating:

5.0

Excellent help..

Rating:

5.0

The attendants service was impeccable 👌

Rating:

3.0

Truck needs maintenance.

Rating:

2.0

Because uhaul keep my money

Rating:

5.0

Didn't like idea that I lost my money

Rating:

5.0

Wonderful experience and friendly staff!

Rating:

1.0

Being overcharged for not filling makes you put gas in. But if you happen to fill more than what's required is a problem because there is no reimbursement for over filling. This is a problem because gas is expensive and times are hard. Not only does uhaul over charge but they screw you in the end by trying to fill the gass you used. Just a another story of greedy companies nickle and dimeing their customers.

Rating:

5.0

Trucks need repairs

Rating:

3.0

The first truck that I received has a whole in the roof of the truck and it started raining so puddles of water was dripping and soaked some of my furniture and home items as I was transferring them from my home to my storage facility. Also, after I got that corrected and covered by the customer service representative then, he mistakenly provided me the wrong and incorrect receipt for another customer! I was so confused about it!

Rating:

5.0

The agent that help he was very nice and helpful and he answered all my questions and concerns that I had

Rating:

5.0

Great customer service

Rating:

5.0

Everyone was great and so helpful, I appreciate all that the I-Haul has done for me and my family. I do want to say Thank you to the whole team. I will use them any time. Katherine Diggles

Rating:

5.0

Not only do I NOT have any complaints about the facilities, I would be remiss not to applaud the excellent and genuinely friendly customer service reps that made my rental time with them extremely enjoyable! Nothing but the highest praise!

Rating:

2.0

The only complaint that I have with you all is that when moving out it should be a prorated rental instead of making a person pay the whole month especially elderly people that is on a fixed income. If this would have been explained to us at the time of moving my mother from Newport News Va to Humble Texas I would have NEVER expected that free month of rent from you all. And when I called I'm still waiting on the General manager to call me back her name is Patricia.

Rating:

5.0

Quick and easy service. Sales person had outstanding customer service skills.

Rating:

5.0

I had a wonderful experience on Saturday morning with both ladies working there

Rating:

5.0

I've used U-haul for storage needs on and off for over 10 years and have never experienced any problems. Patty is very friendly and customer oriented while keeping with the company's policy. I really enjoyed all interactions I had with her. If I need to use storage facilities again, I won't hesitate using U-haul's.

Rating:

1.0

Don't rent the storage out because of a dead rat in my unit Thank you!

Rating:

5.0

N/a

Rating:

5.0

Excelente

Rating:

5.0

Patricia es una excelente persona muy amable deben tener más personal así en los años pasados todo el personal en grosero

Rating:

5.0

Ms. Patricia was awesome and gave me a great deal.

Rating:

5.0

The staff at this u haul place were very welcoming and helpful check in time was prompt even thought I had to change storage this facility made that transition easy this my second time using this very clean and friendly facility will continue to use it even if it means driving a few extra miles all I can say is thank you

Rating:

5.0

I don't know where to start, but whoever put Patracia in charge is pure GENIUS! She is caring understanding sweet and helpful. I had such a wonderful experience and if I ever need the services ou UHAUL or someone else does I will definitely refer them to this location 🙂

Rating:

4.0

Overall, great experience, except actual move-in. I have a unit already there, and I'm transferring to a bigger one, keep both for one month. I got the bigger one reserved, then went to go fetch my belongings from San Antonio. I arrive with a trailer full and there is no record of my reservation. The GM over the phone takes me for all the money I have to pay down the balance on the old unit before she will redo the reservation and let me unload. Felt rather used when I was most desperate, but other than that, outstanding service.

Rating:

5.0

N/A

Rating:

5.0

The Best I had ever came across the whole experience was easy I really don't have words right now

Rating:

2.0

My unit was vacated without my knowledge no one called me the day of or day before to try to tell me anything

Rating:

5.0

Great location and staff

Rating:

5.0

A big huge thank you to Patti! She made everything so much easier for me! Very friendly but professional and took care of everything I needed and answered all my questions. Would highly recommend this Uhaul facility!

Rating:

5.0

Kind people working there always. Clean facility, bathrooms were always clean too. Not much parking inside the gate when unloading, and parking for non-unloading people.

Rating:

5.0

The staff was very helpful

Rating:

5.0

The staff was very, very helpful in assisting me with my needs. I would recommend the Greenspoint location to anyone who has need for storage.

Rating:

3.0

Sometimes was TOO HOT,NO AIR.EMPLOYESS VERY NICE TO ME .

Rating:

3.0

They didn't have my storage unit available when I got there after moving 1000 miles from Florida

Rating:

5.0

The 2 young men yamon & Keyshawn was helpful with every question an was respectful love the hospitality

Rating:

5.0

Zack the manager and the entire staff are wonderful people, always friendly and so helpful.

Rating:

5.0

Very professional and helpful. Keep him

Rating:

5.0

Lilian was very helpful and tried to do all she could to help us, unfortunately they didn't have a unit the size we needed but we got a unit.

Rating:

3.0

Overall, my experience was good; however there was one associate that I could tell didn’t have a lot of patience and got very irritated at all my significant other’s questions. My significant other even stated that he liked your black employee much better who is as much more friendly and accommodating!

Rating:

5.0

Worked perfectly

Rating:

3.0

Helpful and Convenient no issues

Rating:

5.0

Zac was awesome he was by himself with a store full of customers and he took care of everyone he was very funny friendly and helpful. Even when problems arise he didn’t let it get to him he kept a positive attitude and still gave great customer service

Rating:

2.0

The young lady that helped us was great. Service elevator was out when we moved made it very inconvenient with oversized furniture had to use the stairs from the 3rd floor to get a king size headboard down 3 flight of stairs not easy. Was moving to Austin, TX so there was no waiting for us

Rating:

4.0

My name is TOSHIA GRIFFIN MY NAME IS WRONG.. CHRISTIE WAS EXCEPTIONALLY KIND AND HELPFUL!!! KALIAL WAS FRIENDLY AND POLITE AS WELL... CHRISTIE WENT ABOVE AND BEYOND TO GET MY UNIT DONE AND MAKE SURE WE HAD ACCESS LAST NIGHT... THANK YOU.. I PAID AN EXTRA 25 BUCKS VS GOING TO ANOTHER FACILITY BUT HEY THE SERVICE & COMPASSION WASWORTH IT...

Rating:

5.0

Your service was very Good. I will use your service in the future. Elvin and Ann

Rating:

5.0

They were wonderful people 😘😘😘 Thanks y’all

Rating:

5.0

Great customer service and communication !

Rating:

3.0

I just wish you didn’t have to pay an extra fee to use garbage

Rating:

5.0

Staff was awesome

Rating:

5.0

Fast Good Service , I like it so far...thx.

Rating:

5.0

I was so pleased with facility very clean the people who work there were very nice and helpful i would recommend this U Haul storage to my family and friends

Rating:

4.0

Wished my rates were locked instead of increasing especially during the pandemic.

Rating:

5.0

Thanks for addressing the issues and making it a great move

Rating:

5.0

They are very professionals Help me and everything They answer all of my questions

Rating:

5.0

Zachary was professional, kind, and friendly. As a General, his commitment to service is hands down. Thanks for caring enough to make sure my need was met.

Rating:

5.0

Everyone was nice and well mannered

Rating:

5.0

I have been at this location since 2001. There have been numerous managers here, some not very good or friendly. Zachary and his new staff are really improving the building by keeping it a lot cleaner. They are always there to assist me which I feel very good about. I don't have any uncomfortable feelings when going up there by myself. Being an older person, that is very important to me. Thank you for Zachary and staff.

Rating:

5.0

The staff was very helpful and friendly the facility was very clean i would recommend my friends

Rating:

1.0

They stole my stuff I was told to pick up it was stolen

Rating:

3.0

The only reason I think facility staff wasn’t helpful was because one day I went there late and I thought that I had access to my storage any hours and the guy that was there that night screamed at me in a very ugly way and the way he looked at me I didn’t appreciate it other then that the other staff members were good

Rating:

5.0

Customer service was great!!!! Thank you

Rating:

5.0

The staff was very professional and courteous to me and my family doing our time of bereavement and me and my family thank them very much the Peterson &Stephens family.

Rating:

5.0

My name is Billy not Dilly

Rating:

5.0

No comments at this time. Thanks

Rating:

1.0

The staff is very rude. I’ve had one encounter with a young lady she was very nice. Zachery the manager is very rude, and told me I was lying when I told him I had never received a card to get into the facility. Then he looks in the system and still doesn’t acknowledge that he’s wrong.

Rating:

5.0

Assuming the agreement is understood as stated about the 1st payment due 10/13/21, I'm good.

Rating:

2.0

This new group of people that you have in there now harass me call me 50 times a day Not only was it the ladies but it was that man they argued with me none of them were professional enough I would have left my things in the storage if it wasn't for that so no I wouldn't recommend them to anyone make sure your people are well trained with customer service that means the boss is well that's over them because he kept getting smart with me

Rating:

5.0

Great facility

Rating:

3.0

The general manager is not knowledgeable concerning policy for Uhaul. He likes to argue with customers and could not produce the policy concerning locks cutting locks. Very unprofessional.

Rating:

1.0

My unit had rips in the ceiling material which allowed my items to get mold. When asked about it by insurance company, they proceeded to say roof is metal. No one was talking about the outer roof. The discussion is about the inner ceiling where items are stored. I have stored items at U-Haul facilities for years and never had this happen. You would think the company would compensate or assist in compensation for your loss. No. Instead they bill you for another month and call it abandonment when you tell them you already moved out on the same day you left. But instead I get annoying calls and emails demanding payment when I no longer used unit. I had no lock on unit further occupying. The items that were in there were molded items that no one would touch. My movers wouldn't touch them per their policy at all and I wasn't able to either. The manager was told this and still chose to continue billing as if unit was still being used with a lock. Then they ask you to come in to sign abandonment paperwork. What abandonment? I told you I moved out over a month ago? I will never use U-Haul again!

Rating:

5.0

La verdad el personal es super amable

Rating:

5.0

This Has Been A Great Storage But The Manager Right Now Is Horrible He Has A Nasty Attitude And Doesn’t Have Any Understanding . The Staff Is Great

Rating:

3.0

We checked out on Sunday, June 20, 2021 but Jamal stated that the printer was not working. He checked the unit and stated that we were ok and it was clean.

Rating:

5.0

Thanks for providing great customer service!

Rating:

4.0

It was okay 👌 but for a few weeks I couldn't get in my unit due to unprofessional staff....but fortunately yall hired new management who finally helped me with my issue, he finally, after 3-weeks, cut the lock off of my unit so I could get in

Rating:

5.0

The manager is very nice and polite. I needed to rent a storage and it was very easy.

Rating:

2.0

Checking in was easy in San Antonio. Everyone was amazing! It was Houston when we started having issues. Our unit was already assigned to someone. We made it it Houston from San Antonio at 10:42 and we got the run around even though we called in advance and got everything confirmed. We ended up spending unnecessary money on a hotel because we kept calling the manager on duty for the night and she wouldn't pick up her phone. We got her number from Victoria who just got promoted and was no longer working at that location. We ended up keeping the truck longer than we wanted. When it was time to check the truck in it showed I didn't have an active reservation and had to call customer service who walked me through it, but kept me on hold and never got back with me after our gate code wouldn't work to get out. It was an overall horrible experience. I will NEVER use this company again. We kept getting the run around when we made it to Houston and spending way to much money on a hotel instead of taking care of our business because we couldn't unload our truck.

Rating:

5.0

Wonderful staff

Rating:

5.0

I really recommend this place as safety and comfortable

Rating:

5.0

Victoria my agent was very nice and helpful.

Rating:

4.0

The only thing was I had no lights inside my climate control area and on the 2nd floor the lights in the hallways was not on like the other floors, other than that I was satisfied.

Rating:

5.0

todo muy bien excelente

Rating:

4.0

threre was an original tickect first one for the facilities when the system was started. three years later it was never done and i was asked to leave my storage keys to fix the problem which was never done.

Rating:

1.0

The new management is horrible with customer service

Rating:

5.0

Great customer service. Had no problem showing us three units. Suggested an upgraded unit which we took. Explained to us the card and code system.

Rating:

5.0

On The Money

Rating:

5.0

Thank you.

Rating:

5.0

They are amazing!!!!!

Rating:

5.0

Jamal and Chris was the best very nice and knowledgeable. Jamal helped out in every way he could over the phone and in person and was very patient! Chris stepped in and help check in the car when the place was closed because I was having trouble checking in the truck! They made the experience so much easier!

Rating:

4.0

The staff there is the best!!

Rating:

5.0

Meet the new general manager ms mcbride. Very professional and friendly. There was an isssue with multiple customers coming in at once causing so blockage. She and another employee came out to readily assist. A bit later I notice the employee going to lunch. She made it a point to thank him for delaying his lunch to help out. I don’t just look at how companies treat their companies. I look at how they treat each other as well. Go employee. Good leadership.

Rating:

5.0

The staff was very friendly and helpful The manager is exceptional

Rating:

5.0

Krystopher was very helpful and above, I will continue to do business with him.

Rating:

5.0

The staff are very polite and helpful Thank You

Rating:

5.0

I had a great experience and you have wonderful staff members that are always willing to assist you.... thank you for a great moving experience . I will definitely use your services again ...

Rating:

5.0

New to the area the staff was very friendly and helpful I would recommend the facility to all my friends and use it again thank you

Rating:

5.0

After I placed a reservation at another facility, I showed up at the Greenspoint location.. Dominique met me at the desk and quickly informed me that I was not in their system. She proceeded to offer her assistance in obtaining me a comparable unit. Khrystopher was called to approve the selection. He then gave me a discount and I ended up paying less than the other place had quoted. Unfortunately the unit was not available and we were not immediately able to obtain another unit of the sq ft. I was offered a larger unit at no extra cost. In the end, their patience, hard work and determination to make an almost impossible situation made, possible...WOW! It takes going above and beyond to impress me. Impression made!! Thank you to Khrystopher and Dominique. You brought your A game and took customer service to the next level! You are definitely Customer Service Rock Stars and have made a customer for life!!

Rating:

1.0

staff was rude and uninviting. Seemed bothered by customers interrupting leisure flirting. Customers were not given all information during rental, please improve customer service

Rating:

5.0

Krystopher was a great help! I’ll be coming back

Rating:

5.0

Great staff shoutout Chris . Clean and maintained building

Rating:

1.0

Bridget the managee is a mess and unprofessional

Rating:

4.0

Move in went very smooth and easy with the equipment provided there to take from truck to storage unit.

Rating:

5.0

I felt confident my "treasures" would be safe and I was able to check on them whenever I wanted to. The staff were always friendly and I would recommend this facility to anyone. That's why I stayed for 20 years. Thank you, U-Haul!

Rating:

5.0

The employees at the Greenspoint location off I 45 and the beltway went over and beyond to help me with me needs. Good group of people over there. Thank you and I will use again if warranted.

Rating:

1.0

The customer service from the woman was horrible I tried to put my stuff in my storage she told me that my Storage was locked Because I didn’t pay on the seventh even though I’ll call and say that I was going to pay on the 16th of this month and I always pay my storage late I which Bri was there The young lady was unprofessional

Rating:

5.0

Khrystopher Brooks went above and beyond to help me from greeting me til the very end of my concerns and answer all my questions without feeling frustrated. I am more than grateful for all his help.

Rating:

5.0

If I ever need a storage facility I would return to Uhaul. Everyone that worked there was always nice and helpful. Me and my husband were there with our baby one day and it was hot outside, We were re organizing everything in the unit to make romm for more things. One of the people who worked there actually said she saw us on the camera and brought bottles of water out to us. We couldnt of asked fo a better place to store our things until our home was ready. Thank you

Rating:

5.0

Stellar

Rating:

5.0

Jamal helped me out, he was very pleasant and well spoken. Very professional

Rating:

5.0

The service was excellent and its a pleasure to share my satisfaction

Rating:

5.0

The staff was always friendly and helpful!

Rating:

1.0

I did not like how over the years the price went up. I was a very loyal customer and never had a late payment. Also bugs were discovered in the room on more than one occasion.

Rating:

5.0

The last that helped me was great, thank you very much.

Rating:

5.0

Staff is GREAT !!!

Rating:

5.0

Ms. Bree is very nice and professional. She is the manager at this location. She assisted me with my climate control storage space. I recommend this storage unit.

Rating:

5.0

Thanks Bree! You have been the best and thank you for all your help and kindness! Take care!

Rating:

1.0

It was horrible, the facility is not secure at all. The gate is always open for anyone to walk in and any hour of the day and night. My storage unit was Burglarized They took so many valuable items and the clerk said he had no idea what to do. Horrible. I moved out my unit days before rent was due and they are calling saying my rent is due. This has been the worst experience of my life.

Rating:

5.0

Great customer service! I was greeted with a smile by a lovely funny lady at the desk. She was kind and didn’t hesitate to answer my questions.

Rating:

5.0

This team did an excellent job with helping me out find some space

Rating:

5.0

Great customer service

Rating:

1.0

Staff had to be constantly reminded that I had abandoned my unit. They verified it but I was still harassed month after month. Bad news for seniors!

Rating:

5.0

Ms. Bree, is a step above and beyond, she's fantastic!!

Rating:

2.0

The manager Bree Forbes doesn't need to be over anything. Horrible customer service. I pray I never have to back over there if she's still the manager

Rating:

3.0

N,a

Rating:

5.0

The staff was very friendly and helpful. Thanks

Rating:

5.0

I enjoy this U-Haul place, they have great employees and a great team leadership and Management. They are always helpful and so sweet. Make you feel important and respected.

Rating:

5.0

They was nice and very helpful I will tell people about this U-Haul place and for them to bring their stuff to do you know if they are moving

Rating:

5.0

My moving with Uhaul was horrible. Without any doubt. But my checking in to this location and talking to Bri. The team Leader. Was AMAZING!!!!! SHE HELPED ME KEEP FAITH IN TRUSTING IN UHAUL!

Rating:

1.0

Will never recommend or use this storage again

Rating:

5.0

Storage was great.

Rating:

5.0

I forgot the lady's name that showed & assigned me storage unit #4013, but she was very helpful.

Rating:

1.0

It was supposed to be 24 hours but I couldn’t get in the gate at 10:20 p.m

Rating:

5.0

Great customer service

Rating:

5.0