Better training for staff
Cheryl ACustomer Reviews for U-Haul Moving & Storage at Hanover St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service
Joshua B | Overall ExperienceI requested extended service for 24 hours. I arrive with 6 guys with a 20ft truck that rented from you for move my stuff and the code doesn’t work. I called customer service and they told is a local store problem and they can’t do nothing. So payed for your truck, pay for staff that can’t be able to complete the moving. So really bad service
felix f | First ImpressionsI had knee surgery and wish you would have had an elevator. I had to get fluid removed from my knee because of the stairs.
janet b | First ImpressionsAn elevator should be installed for the basement units and only one thinking conveyer belt is functioning. Not ideal for large and heavy items needing to be stored.
HANNAH H | Overall ExperienceMargaret the GM is awesome
Christine S | Online Move InMargaret and staff are awesome and do a top notch job! Thanks!
Trent J | Overall Experienceexcellent overall experience
Trent J | First ImpressionsWe ended up not needing the storage unit. I’m not sure what we would have done if we did because there was rarely any parking anywhere near the storage unit which was indoors.
Kristen B | Overall ExperienceThere is no ramps, only stairs so that was really difficult. There were too many vehicles parked in front of the loading dock, so also difficult. One of the conveyer belts was broken so had to walk around to find another one. The person at the desk was super friendly but had no idea to any of our questions. There was no lock in the unit, the top of it had been cut like someone was trying to break in previously. The price is better than a lot of others in the area and the people were friendly
Autumn M | Online Move InThe staff went above expectations
Mary A | Overall ExperienceThey were great and so helpful. I go there anytime I need rentals of vehicles or storage.
ALAN G | Overall ExperienceWe never had any issues, but when we had questions, everyone was very helpful and responded quickly. Only used for 7-8 months, but it was a positive experience!
ANDREA F | Overall ExperienceImmaculately clean, climate controlled and very friendly and helpful personal
JOANN C | First ImpressionsThe whole process for getting set up with a storage space was efficient and fast! I was impressed with how quickly I was able to get a storage unit. I was also impressed with there being a conveyor belt for the units on a higher or lower floor as well as being able to use carts to help move everything in and out. The staff was always friendly with any questions. The check out process was easy and quick. I’ve already recommended U-Haul storage to family and friends. U-Haul needs to share its secrets to the hotel world when it comes to checking people in and out.
Brittany G | Overall ExperienceThey are the best!!!!! Thank you for your help Laurie C.
Laurie C | Overall ExperienceSuper clean and easy to use facilities and awesome staff!!
Trent J | Overall ExperienceThe level of personalized service and assistance we experienced was unprecedented Mickey and his staff were pleasant and helpful throughout the year we were there we would and have recommended that facility and will continue to do so THANK YOU again for all your help
Karen L | Overall ExperienceWonderful staff
Sylvia D | First ImpressionsGreat group of people that know their stuff and go above and beyond.
karen m | Overall ExperiencemIkey was wonderful..huge help, friendly and efficient.
THERESA T | Overall ExperienceTry to cancel our unit three times and got put on hold three different times for a hour
selena s | Overall ExperienceThe key card system could be better. Using RFID like they do in credit cards would save a lot of time swiping and reswiping.
Brian C | First ImpressionsThe employee on duty was very helpful and quite busy at the moment we checked in. She was doing a great job handling a lot of people as I understand one of her colleagues it called out sick. The facility is very clean and easy to use we were so grateful to get the last unit!
Martha M | First ImpressionsMickey, the manager, was professional and runs an excellent facility. Give him a raise! Thanks, it was a pleasure doing business with you for 15 years. I will miss all of you. Larry Rees 802.233.7978
LARRY R | Overall ExperienceI had this storage unit for quite a few years ! Honestly I had several ups & downs in terms of making payments on time. Management & staff were always polite & helpful & accommodating through everything - & I greatly appreciate it.
DAVID B | Overall ExperienceThis storage facility is the best. I have used others in the past and none come close to U-haul. I have storage my belongings for 6 years there and previously years ago.. The staff is friendly , always willing to help. The storage areas themselves are immaculate. The hallways glow as well as the units themselves. Cleanliness is amazing . They are heated, moisture free. Would recommend this facility to anyone and it would be the only one I’d ever use
JOANN C | Overall ExperienceThe team leader aka Obi-Wan "Ben" Kenobi Mickey LaHaye is the best so Zen So helpful so FN cool and calm…. Always takes care of every situation good bad or ugly! He’s the Clint Eastwood of UHaul sans the bloodshed! Faye and Taylor light up the place with their smiles and willingness to always help! It’s always a fun experience there! And the conveyor belt feature is awesome… this location rocks! In a world of so much loneliness and separation this team makes you feel right at home! Frankly I have a hard time leaving and just love hanging out with them! Big huge shout out to Hanover St UHaul in Lebanon NH!! You help make my Trails way more Happy! Love You Guys!!! ILL BE BACK!!! Rosanna Danna DiTaranto
Rosanna D | Overall ExperienceFrom the time I dropped off a trailer till leaving the storage after i found a home, I have nothing but good to say about the team in Lebanon Nh. Friendly , Helpful and Professional !! Nice Job !!
Thomas L | Overall ExperienceFacility was very clean and staff was great
ROBERT L | Overall ExperienceGreat uhaul facility very helpful and very acomadating
ROBERT L | First ImpressionsI was told I had a code to get in when in fact I needed a card to access the building. Accessing the building is difficult due to the stairs.
Rachel M | Online Move InThe employees were understandably busy because it was a Saturday morning. However they were kind and patient.
Noel F | Online Move InClean quick and friendly has been my experience in Lebanon NH
Brian w | First ImpressionsThe GM was very helpful. I needed a place for my stuff and uhaul had storage. Thank you Mickey
Angelique H | First Impressionshelpful staff, clean and secure facility, excellent customer service
Claudia M | Overall ExperienceLove the fact that carts and a conveyor belt was available to use and when I came at night, both the outside and inside had plenty of light.
Caroline A | Online Move InHad to carry boxes and totes upstairs to get to storage unit. No elevator where my storage unit was located. Reserved a storage unit online but when I got to the u-haul location, I was told that reserving a unit online does not secure a unit. Isn't that the whole point of making a reservation??
KAREN D | Overall ExperienceWould be five stars, but the storage units themselves were difficult to move into due to how much we needed to store and how much walking was involved in getting to them.
Bryan M | First Impressionscustomer service was great here. They helped me out, got me a deal, and were very clear on how the storage works. Unfortunately we had to cancel our reservation because we needed a larger storage space, but even then the customer service canceling the storage was top notch.
ANDREW P | Overall ExperienceMy guy helping me was awesome!!!!!!!!!!!!!
Laurie C | First ImpressionsThe staff and the facility at the U-Haul Moving & Storage at Hanover Street in Lebanon, NH are wonderful. We are moving out-of-state to a house with a basement!
sharon f | Overall ExperienceI would just request to increase bourse if the office on weekends.
NAVPREET J | Overall ExperienceThe manager and staff at Hanover Street UHaul in Lebanon are always friendly, knowledgeable, and professional. It is a very well run location that I have used at least six times for both local and one-way moves along with two uses of storage in the building and a UBox. This time I even needed to tow my car. It has always been a very good experience that made all the work easier.
HOLLY H | Overall ExperienceI absolutely LOVE the staff at the Lebanon NH U-Haul location. A special shout out to SAM! Sam went above & beyond to help me…AGAIN! In a country that valves good customer service…this location has once again exceeded my expectations by offering friendly, helpful and knowledgeable service. Mickey, the General Manager, has created a great customer friendly environment and I’m truly grateful. In my crazy life these days, the Lebanon U-Haul is the one business I’ve been working with that always makes me feel like a valued customer and constantly goes the extra mile to help me…you make a positive difference THANK YOU so much Mickey, Sam and the entire staff at Lebanon U-Haul!
Angelica d | First ImpressionsMickey is an excellent general manager. Chris is also very friendly and helpful.
Richard Z | Overall ExperienceTeam went above and beyond to help me locate storage.
Tom G | First ImpressionsTeam went above and beyond to help secure storage.
Tom G | Overall ExperienceChris was extremely friendly and helpful in getting us set up with our free month of storage that came with our 1-way truck rental originating from Medford, MA. He gave us detailed instructions and a walking tour of the facility. He's a really nice person and a great asset to your company.
Richard Z | First ImpressionsI was able to contact this facility directly by phone. Had a horrible time contacting other locations.
David M | First ImpressionsYou guys are the best of the best!!!! Professional, but also with that extra-special hometown service. Thank you!
Cheryl P | Overall ExperienceEverything was perfect and I appreciate your patience with me. John Patterson I would CERTAINY recommend .d you to any one.
john p | Overall ExperienceThe staff was very knowledgeable, they were very friendly and were able to accommodate our moving needs. I highly recommend this U-Haul location
mark k | Overall ExperienceI live in Arizona so everything was done on the phone. Couldn't be more pleased with the results. Mickey and staff were excellent with the whole process.
ronald p | First ImpressionsThe staff were super kind, and the service was amazing!
dillon b | Overall ExperienceThe staff was always responsive. I felt safe going to my storage unit. The facility is designed to be user-friendly.
Claudia M | Overall ExperienceThe whole process from move in to move out was smooth. Fair price.
Leslie W | Overall ExperienceHIRE STAFF!!!!!!!
gaal c | Overall ExperienceI didn't expect a dark, end of a long hall on a different floor than the loading dock storage room. There is no light switch in the unit and it's dark and dingy. I'll be moving my things out ASAP.
April H | Online Move InWe had an excellent experience with renting a storage unit from Uhaul. I would definitely do it again, if the need should arise.
diane w | Overall ExperienceMade my move so much better! Not only was the staff helpful, they were so friendly and caring. Best experience ever. Thank you guys so very much for everything.
Laurie A | Overall ExperienceThe code we were given with the online check-in process didn't work, and the woman manning the desk had no idea how to fix it. She found another woman who tried to fix it and couldn't. Then they asked another man who worked there who tried to give me a key card and the key card wouldn't work. So I went back and waited with my stuff (and crew of people who were helping unload the truck) until they got me a keycard that could access the place where my unit was. On to the unit. The storage unit we were given was marketed as a 10 x 15, but when we arrived there was a massive square removed from it (for I'm assuming stairs to the upstairs). For 200 dollars a month I was expecting (and needed) a full 10 x 15 storage unit. Very disappointed about this.
Stephanie R | Online Move InKora was amazing and helped me replace my key card.
Carrie S | First ImpressionsWe were satisfied with the service at this particular facility.
edward b | Overall ExperienceThe gentleman helping us was very nice and extremely helpful considering the circumstances.
Sasha S | First ImpressionsThe people at U Haul were very helpful. My daughter and I were moving things into storage and there were a couple of furniture items that we needed help with and one U Haul employee gladly assisted us. We are very grateful. He also brought us water as it was in the 90s. We were well taken care of.
Deborah C | First ImpressionsI was very impressed with the facility and the staff. Everyone I had contact with at any time over the last year that I had the storage unit was always friendly, helpful, patient, kind and accommodating. This facility in Lebanon, NH is top notch and should be recognized as such!!! Thank you one and all for outstanding customer service!
sheila g | Overall ExperienceDidn't have a problem at all..very good people
anna l | Overall ExperienceThere were some days where there was snow on the stairs leading to the storage facility. Someone could slip.
Kenneth H | Overall ExperienceThey were very nice to me and help fully to me. I would highly recommend them.
Stephanie F | First ImpressionsFriendly and helpful! Staff seems happy, kidding around and helping each other!
Angelita C | Overall ExperienceThe staff members were very friendly and helpful.
Angela C | Overall ExperienceMickey and Mike were friendly and helpful. Convenient location. Overall great experience and we’ll be back!
Meredith F | Overall ExperienceVery friendly and helpful employee!
bonnie l | Overall ExperienceGreat service overall!
Joseph D | Overall ExperienceMichael LaHaye made my experience a smooth efficient experience. He was knowledgeable with the process and completed the storage rental quickly
kenneth c | First ImpressionsThe access to the storage is horrible . You need to carry boxes up stairs and then get them through a door and onto a conveyor belt to go down a flight of stairs and then fight through a meat curtain.
RYAN R | Overall ExperienceMickey, Mike #1, Miranda, Amy, Tina, and Mike #2, in other wards, all of the staff at Lebanon UHaul, bent over backwards to help me with every step of my move from Leb to San Diego. Thank you all!!!
WILLIAM L | Overall ExperienceVery polite, professional, and helpful staff.
Angela C | First ImpressionsMy dealing with them was excellent
lee r | First ImpressionsEveryone that worked there was extremely kind and helpful.
angela e | Overall ExperienceI experienced superb & courteous service from the staff. I was highly impressed with the way they worked together & the amount of work they got done at a very busy facility. Fabulous experience.
Glenda S | Overall ExperienceFriendly staff. Computer system needs to be updated and they need more help. Overall very friendly people which makes the need for patience worth it.
steve m | Overall ExperienceEasy and secure
Mark M | Overall ExperienceMike was awesome
ronald c | Overall ExperienceMike in new Hampshire was excellent
ronald c | First ImpressionsGood people, good service
GILBERT S | Overall ExperienceThe staff was courteous and friendly. However the facility is very inadequate. They really need an elevator. I did not expect to lug things upstairs or balance them on a steep narrow conveyor belt.
robert k | First ImpressionsThe customer service was great, and the employees were kind.
Henry a | First ImpressionsExcellent customer service. Super friendly and helpful always! Thx Chris and Micky!! Always felt safe and secure at unit when going in using my 24 hour access. No matter what time of day or night.
emily t | Overall ExperienceMike was very helpful and kind during my whole experience. His patience made my hectic moving experience so much better! I really appreciate everything he did for me.
gabriela m | First ImpressionsResponsive and informative. Thank you.
susan p | First ImpressionsReally great service!
Nicholas E | First ImpressionsStaff was always helpful and professional.
susan m | Overall ExperienceExtremely nice, polite and helpful customer service employees. That’s why I go there.
JOANN C | First ImpressionsN/a
Danielle B | Overall ExperienceGreat!
abigail c | Overall ExperienceIt served the purpose for us.
Ed G | Overall ExperienceMiranda was FANTASTIC! Informative, personable and professional. We look forward to many years of a mutually beneficial business relationship.
Valiena A | ReservationN/a
ERIC M | ReservationEverything good!
Allegra S | Overall ExperienceHad to wait a while on check in (it was a very busy day).
Tom S | Overall ExperienceAs far as I am concerned the Hanover Street uhaul is the company's only beacon of light. People there were friendly and helpful after a poor experience dealing with call center reps who were clueless.
William W | ReservationHard to get your stuff into, must walk up stairs then down stairs to get to the unit. Massive conveyor belt makes it easier to get stuff down but dangerous for kids. It was clean.
Emily O | ReservationI was quoted a 13 X 9 and got a 10 X 10. Had to throw 4 things away cause they didn't fit. Was over 3 days and paid $139.95. I didn't get the correct storage I shouldn't have to pay the $139.95!
Kyle S | Overall ExperienceRidiculously quick and painless return! Thank you!
Alicia K | Reservationvery helpful staff -much appreciated Mike's wisdom on packing!
ANNE E | Overall ExperienceI had problems while here. First, the automatic payments got messed up and I was locked out of my unit due to Uhaul error. Also, there was water damage and a lot of senimental items were ruined.
robert D | Overall ExperienceMike G. was friendly and did a great job checking me in for both storage and van rental. Checking out with the van was also easy and quick. The conveyer belt was very helpful in absence of elevator.
Danielle H | ReservationAwesome employees, clean facilities, easy to move in and out
Trey S | Overall ExperienceThe staff was very helpful and friendly.
haven b | Overall ExperienceEfficient service
Kathleen T | Overall ExperienceFelt like we were rushed through process not well informed, dismissed when voicing concerns. Stipulations on storage were not explained. Items were water damaged in the unit. Didn’t feel validated.
aubrey m | Overall ExperienceThe manager is so terrible at this location. He is by far the worst manager I have ever met in a business. I live very close to this uhaul location so I use it a lot and every single time he is rude.
Samantha A | Overall ExperienceTrucks were always parked in front of bay doors to access storage. Long term customers who paid on time did not matter for rate increases.
KIM A | Overall ExperienceNo complaints !
JOANN C | Overall Experience