Customer Reviews for U-Haul Moving & Storage at I-30 & Chicot Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at I-30 & Chicot Rd
My ubox was moved from a storage facility in one town to another without my knowledge. It took fifteen days for my box to be delivered.
Pickup of my box was 4 days late. My box was to be accessed on August 1. It was not delivered until August 5.
all the staff were GREAT I will be back
Same day delivery and excellent driver named Jue.
He was very helpful and gave great customer service
Ju was the only reason that I will ever use uhaul again. Ju was professional and apologetic and smiled when I needed her too. She also exemplified intelligence in the most dire of situations
Very pleased with the customer service
the attendant was very helpful.
Your staff were attentive to my needs and were very quickly able to solve any problems that came up. I am thankful for the staff you have at this location.
I really appreciated Ms. Marshals professionalism.
Natasha Marshall was a pleasure to work with and my experience was excellent. I highly recommend to anyone looking for a professional and well run storage facility to use U-Haul Little Rock!
Natasha was great everday I had a problem and always kept a smile on her face! Great customer service and support!!
The manager of this facility, was very helpful and friendly. She alone will be the reason I send others in need of reliable, professional, and courteous self storage needs. Thank you again-Tomas
Very nice customer service.
The staff was ffiendly, helpful and knowledgeable.
awesome gentleman took care of me at the storage well organized helped me get my stuff in nice clean facility
Nice storage! Need more room to bring moving trucks in or out.
everything was fine a little expensive
Over all I was very satisified with the service
Great Customer Service!!!!
I like it there they do good job
helpful and efficient people. The facility is a bit worn but then I am not dining there just storing my motorcycle.
Everything was good but there`s a lot of add on that should be included in the initial quote as they are not really optional
Friendly very courteous if I ever need another storage this will b the one I select
Customer service was GREAT! I never had to complaint or had any problems. Keep up the good work 128522!
The staff was very nice and yes I will recommend it to everyone that needs a storage
Natasha Marshall provided all the information I needed, she assured me that my personal possessions` were in excellent care. I truly appreciate Ms. Marshall`s patients n honesty.
Taz has great customer service skills.
IT WAS A GREAT EXPERIENCE
She was very professional and polite.I also appreciate how she greeted every customer.
Had a great experience. The attendant was very knowledgeable and helpful. Great experience. I left a pleased customer.
great service, poor gas mileage on 10 foot truck!
Good facility very friendly and helpful employees
Natasha and Nicole Managementprovided excellent customer service each and every time I was on site. They were always friendly and very helpful.
All the salespeople were extremely curteous and helpful
Excellent customer service - I was told I`d get a free month storage rental - I had rented a truck. When I mentioned it no one seemed to know what I was talking about. I paid for a month.
I spoke with the Manager. She was very proud of her job. A excellent, trustworthly employee. She is truly an asset to this company. Thanks for providing the BEST Uhaul experience!
excellent customer service
My climate control unit was excellent. All my items were always safe and secure, which gave me peace of mind. Anytime I needed to get something I noticed it was rodent free which was excellent.
Oustanding service with new staff!!!! :-
The ubox experience was horrible and will never use again.
It was a very helpful staff and the service was important too my needs and wants.
YOUR DELIVERY GIRL WAS VERY COOPERATIVE.
I would never recommend this place to anyone ever. I find the employees rude and the facility was hard to get to. For further comments please email me.
I had trouble coordinating among U-Haul online for booking, the actual service providers, and U-Haul call center for assistance with what I couldn`t figure out from the web site.
The staff was friendly and offered assistant
My experience with U-Haul storage was excellent no problems at all.
The service was excellent. I had no problems. Thank you.
very satisfied with the service.
I used this facility for about 7 yrs and never had any problems. Staff was always friendly and professional.
I ended up paying an extra day for the u haul truck because i was told the boxes had arrived when actually They had not. So I do not know who`s fault that it is but I would never use this again
Once I called in to ask about the deliver of boxes they were promptly delivered and pick up. I would say they need to pay attention to all phone numbers given.
I had an outstanding experience with Uhaul, I have already recommended using a Ubox for moving to two friends. Thanks!
poor customer service, services applied to my account that I did not want and staff could not help.
Great experience. Would highly recommend to others
It was a great experience
This service met my needs completely. Your staff was most helpful throughout the entire process.
Jamie,the driver,was absolutely fANTASTIC. I will use uhaul for my next move for sure.
You were the last part of a move from Texas and I must say your people were up to the task and very polite and helpful.
Everything was great. The staff was helpful and friendly. The box was in excellent condition.
When I first opened the storage door to see my stuff after 17 months, I was concerned about the condition it would be in... but it was great.
I want to say that Jamie was so wonderful! She went over and beyond to give us great service and to try to make up for the mistakes the Anch office made. She deserves a raise!!! :
Dennis was very professional and helpful when I spoke with him by telephone.
I had a pleasurable experience at your facilitie. Thank you!
I was called and told that my box would ship on 16Oct, but it did not ship until 23Oct and I was never informed of this change.
Only thing I see they do wrong is keep calling after you tell them u don`t have the money close out unit
One option to purchase is 24 hr access for $ 10.00. . It makes no since to buy this if the units aren`t well lit.
Great experience.We were told that the round lock was recommended but then when we returned we were told that we had to purchase the round lock.
The experience when trying to obtain the proper storage for my items was a blessing. The staff was very helpful and willing to show the units.
The manger called me and got mad at me for giving them a poor rating when I started to rent a unit. They VERY SLOW. I have been to oter U-Hauls that are great but this one did not make that list.
The staff was patient with me and answered all my questions and made me feel my business was wanted.
Every time I use Uhaul I30, I get professionalism from beginning to end. They always take care of my needs.
No problems, everything went well for the duration of our time there
Very satisfied. Thank you and keep up the good work.
Maybe it would be a good idea to clean out the storage spaces before they are rented out. There were spiders every wear.
Tim was great,wery helpfull and knowlegable.
I was lied to about my 24hr access to my storage. Then after driving 2 hrs to little rock I couldn`t at 10pm I couldnt access my stroage. Its was horrible I would NEVER recommend this storage center
Rental space was very good, experience trying to rent a truck was terrible.
moving truck and extra storage free for one month
Thank you all for the excellent and friendly service.
Staff was very helpful and professional. I have done business with Vicki and Timothy and was pleased each time.
The staff was friendly and helpful.
Won`t recommend this facility to anyone due to poor mgmt. Call me at 501-773-9623 for reasons.
The service I received was excellent.
Your service was outstanding.
The facility and staff are excellent. The only problem is limited parking and pull-in space.
The staff helped every they could.
Tim was very helpful in setting up my account to obtain a storage. The staff was very friendly and welcoming.
Staff was very courteous and helpful on both ends. Using a U-Box was very convenient and perfect formy situation. Thank you, U-Haul.
the closing hours were a little too soon.
I love the U-Box. The u-box price is perfect. Don`t increase that! I loved it and the friendly, awesome customer service. Rudy in CA is great. Justin in AR was also wonderful
I have used this facility for a few years and have no complaints. Everyone has been exceptionally nice and professional.
Amy and Tim was very nice and understanding people.
The staff was very friendly and helpful.
Level of service was very good.
I rent a unit from March until August18 ,I`ve no complaints
the service was excellent and the employees were very helpful
Door frame was damaged and never repaired. I checked out 3 days before my contract end date then got a late notice 4 days later.
Tim Cash is a kind and accommodating fellow.
Both the General and Assistant managers were very helpful and seemed pleased to assist me.
Steph was very helpful very friendly the facility very clean as well.
The ac wasnt working very well in the climate controlled unit, but I was told it was going to be fixed.
Thanks for the service and your space,but I felt it was time to get rid of some junk and stop thinking like an AMERICAN PACK RAT!!!
The staff at this facility were great.
They were very helpful in finding me what I need to store my posessons!
They took the time to show me the different units and made sure that I got what I needed!
Great experience here, had a 6 hour drive from Dallas and was completely taken care of. From finding the right storage unit to booking my next truck, Tim worked with me on all of it. Thanks!
Awesome! Very friendly and very helpful!
I would recommend U-Haul to anyone who needs to store some Items, for a short or long term period of time.The team was ver professional and the units were very clean
Very helpful both in person and on the phone.
Nice facility and people.
I found the staff and facilities to be perfect for our storage needs. I would HIGHLY recommend this facility!!
The couple that assisted us was vwery friendly and helpful in assessing the right size unit we needed
Staff was very helpful and accomodating. We were a business client and would use them again if the need arises.
the staff was very helpful and nice!
Will use this facility again when the need arises.
Over all very good service.
Amy is amazing! I appreciate everything she did to make my moving experience easier!!!
Did not like the inconvenience of not being able to get in after 6pm.
For the storage unit I rented, I felt it was a great price and I received everything I expected!
Manager Tim was friendly and helpful throughout. Best to him. Lucinda Daeuble
Although I can`t think of his name at the moment the gentleman that helped me was awesome. he lives on premises Very polite on the phone and in person. Excellent customer service!!!
Amy Tim Cash MGRs are the best hands down in all categories when it comes to service and accommdations for my needs in a storage facility! Thanks! Satisfied Customer!
Staff was grate,Facility`s was very convenint to homeand I know everything
The agent at Rochester NH very professional and couteous. Agent in Little Rock friendly and efficient making my 3rd experience w/ Uhaul The BEST!
I walked in there yesterday, and he remembered where I was from. Very friendly, and very safe. I`ve had no problems the past 3 years.
The staff were accomodating in every way. I would recommed this facility to anyone who wants predictable, reliable, friendly service.
The staff is great. The facility could use a facelift due to age.
Staff was very friendly and helpful. Facility was somewhat difficult to get to but not to find. The facility was old, but well maintained.
I was pleased with the level of customer service that I received.
evry thin was good service and thanks
The Staff was very kind and considerate.
We rented a unit on a short term basis. The staff was helpful and professional. The unit offered what we needed at a reasonable price. Hopefully it will work out to be a good arrangement.
tim and amy are the best. always ready to help!!!
the u-haul management was very nice to me and has the cleanest well maintained u-haul service center ive ever seen. i would recommend this location to anyone!
your staff was very helpful and kind and there when i needed them to answer questions.thank you wanda.
I thought the overall experience was very good
Very good service, no problems. Would very likely to recommend to a friend.
Ms. Cash was excellent as well as professional.
level of service was excellent
Overall everything was good,while moving things out of the storage I was stung 4 times. The worker came to the door and asked me did I get stung? I told her yes.
everything was just fine, just wish you all stayed open longer
Tim amd Amelia were very accommodating in helping me move in after business hours. Moving can be very stessful and Tim made the process go very smooth.
Very professional,knowledgable and helpful in finding the right size storage space for my items.
great everything worked out well
mr. cash was very professional. he took his time and showed me the units and allowed me time to choose which unit fit best for me.
I used one space for a little over 3 years. I was surprised that there was never any insect infection the employees were always very helpful-getting my door up, etc.
The Customer Service was great. I enjoyed doing business at that facility.
Amy and Tim are excellent. Very professional, very helpfull, and very plesant to deal with.
Mr. Cash was very helpful and explained everything that I needed to know.
Was exactly what I needed for the short time I rented the unit.
Everything was fine, she wanted to do anything to make me happy. Came back the next day and upgarded to a larger room, no problem. Thanks!
Great folks to work with. Amy was extremely nice, friendly and helpful!
very good facility to use very easy to get to
Very nice people at this faciclity