Customer did not leave a comment.
HERMELINDA RODRIGUEZ | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Jolly & Cedar
(@ Jolly)
Services at this Location:
Contact Us
5020 S CedarLansing, MI 48910
(@ Jolly)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Overall Great Experience Always, Thankful For The Service!
Kahlil Morgan | First Impressions- Rating:
- 5.0
Exceptional customer service!
RON Waggoner- Rating:
- 5.0
Drop off was quick and easy. Staff was easy to w I rk with.
Karen Darby- Rating:
- 3.0
When I arrived, the reserved truck had not been prepared for my use. The lone desk employee had to complete the paperwork, then find, clear (of overnight snow), and deliver the truck to the front door. This alone took about 20 minutes, while other customers were waiting. It was a very disappointing experience, at a location where I previously had encountered no such issues.
JEFFREY CARR- Rating:
- 5.0
Nothing
DEREK ALLAN FEIER- Rating:
- 5.0
Customer did not leave a comment.
Felicia Kerns- Rating:
- 5.0
Customer did not leave a comment.
Angela Guenther- Rating:
- 5.0
Customer did not leave a comment.
maynard argue- Rating:
- 5.0
Customer did not leave a comment.
Mike VanSetters- Rating:
- 5.0
Customer did not leave a comment.
Angela Guenther- Rating:
- 5.0
Customer did not leave a comment.
Dane Erickson- Rating:
- 5.0
The team was very helpful.
cathy schassberger- Rating:
- 5.0
Customer did not leave a comment.
BRYCE ALLEN GUENTHER | Overall Experience- Rating:
- 5.0
Excellent Service. Thank you.
Julia Ward- Rating:
- 5.0
Customer did not leave a comment.
Ben Pearson- Rating:
- 2.0
I wasn’t advised of the extra charges for using a credit card. They charged me $20 for 4 gallons as gas and I only drove the truck 8 miles.
Charlie Pakkala- Rating:
- 2.0
Customer did not leave a comment.
Tajah Robinson- Rating:
- 5.0
Customer did not leave a comment.
merle caffee- Rating:
- 5.0
Customer did not leave a comment.
Esther Salisbury- Rating:
- 3.0
Customer did not leave a comment.
Michael Nolen- Rating:
- 2.0
Make sure truck is clean before a customer picks it up,my truck was dirty inside and out(well, inside just needed to be vacuumed), and when I dropped the truck off and did the verification checklist I noticed a dent in the truck that I did not put there but I feel like they should’ve told me before hand that it was there.
ANGELA RODRIGUEZ- Rating:
- 4.0
Customer did not leave a comment.
Sarat Kundurthi- Rating:
- 1.0
Limped the truck to this location. They wanted to extend my time loss by trying to repair the vehicle. I declined, so they swapped it out for another one. Had to load and unload without any offer of help from the uhaul personnel.
Jon Petoskey- Rating:
- 4.0
I really appreciate the hard work to do the warranty repair!
JOhn Bell- Rating:
- 5.0
Customer did not leave a comment.
MAry Cole- Rating:
- 5.0
Customer did not leave a comment.
ELIZABETH ESPERA- Rating:
- 1.0
Terrible customer service, terrible location. Should be shut down!!
Madelyn Wojack- Rating:
- 3.0
Truck was dirty I had to wash it out before I could use it
Myron Moore Jr- Rating:
- 5.0
Jordan was very congenial, knowledgeable and accommodating! Great meeting her and getting my needs met.
MARY DRISCOLL | Overall Experience- Rating:
- 5.0
Great service they were very friendly.
amy sylvain- Rating:
- 5.0
No improvements that I can think of. The staff and equipment were great. Thanks!
Erik Kupsis- Rating:
- 5.0
Jordan and the staff are always very helpful
Sheri Pruitt | First Impressions- Rating:
- 5.0
Just keep doing what you're doing. The staff is friendly and knowledgeable. The truck rental experience was positive and reliable. Thanks!
Erik Kupsis- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey Johnson- Rating:
- 4.0
Customer did not leave a comment.
NICKOLAS DANIEL- RAMOS- Rating:
- 5.0
The staff at this store were wonderful! Excellent customer service.
Diana Haggerty- Rating:
- 5.0
Customer did not leave a comment.
John Nelms- Rating:
- 4.0
Customer did not leave a comment.
Susan Stein-Roggenbuck- Rating:
- 5.0
Jordan is the best !
TAYLOR HETTIGER- Rating:
- 3.0
Customer did not leave a comment.
LARA WADE | Overall Experience- Rating:
- 1.0
I and other customers waited for maybe waited 30 minutes or a hour for service at this location and multiple people called corporate about the wait and poor service and also the vehicle once we got it they said we had to jiggle the key and steering wheel to get it to start everytime we had to start it took up to 10 mimutes for us to even get it started not happy with this location at all.
Jalyah Alicea- Rating:
- 1.0
The tank was almost on empty and they said I drove 40 miles and I sure in the hell didn’t! Out of a hundred dollars they gave me 5.00 back! Hell with the U-Haul on cedar street!
deena mcclain- Rating:
- 5.0
Everything went smoothly and the man who helped was fast and friendly
Staci Kienitz- Rating:
- 5.0
You might recommend to people to download the UHaul app. I had to download the app when I returned the trailer or pay $20 to have the store do the return the next day.
Howard Meyers- Rating:
- 5.0
Excellent service from a knowledgeable, customer focused attendant!
MARY DRISCOLL | First Impressions- Rating:
- 5.0
Great customer service. No long wait times.
Terri Tyler- Rating:
- 4.0
Good enough
wa vue- Rating:
- 5.0
Customer did not leave a comment.
toni queen | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Teddi Harris- Rating:
- 1.0
We scheduled to pick up our ubox on 1/6 (one we already had in storage to take home to clean out) but for some reason it was scheduled as a pick up of a new box. Waited for about 3 hours so they could get it out of where they store them just to get a phone call asking if there is anyway we could come back tomorrow because it was so buried in the building. We were offered a $100 refund for the trouble, still have not received this even after calling and mentioning it when we dropped off the empty ubox on 1/13. The staff was nice but not very knowledgeable and seemed to blow us off once we dropped it off.
Nathan Binns- Rating:
- 4.0
Customer did not leave a comment.
Yvonne Keith- Rating:
- 5.0
Customer did not leave a comment.
Erik Kupsis- Rating:
- 5.0
Customer did not leave a comment.
Felicia Kerns- Rating:
- 3.0
Understaffed. When I returned my rental truck early on a Friday afternoon, I waited a long time in the lobby, then had to walk around through the lot to find someone to check the truck in. When I finally found someone, I asked if he was the only staff member on duty. He said yes.
William Charland- Rating:
- 5.0
Customer did not leave a comment.
Lily Frost | First Impressions- Rating:
- 4.0
The staff was very friendly and helpful. They had the van ready when I arrived. Check is was very easy. The facilities were clean and tidy.
Arun Varde- Rating:
- 5.0
Customer did not leave a comment.
nathan bisel- Rating:
- 2.0
I had to shovel off a lot of snow and ice from the windshield myself. Then the back was frozen shut and had to figure out a way to fix that myself. The moving pads I requested and needed were locked up in the truck so couldn’t jaw them.
Alex Marsh- Rating:
- 5.0
Keep the friendly staff you have
DANIELLE WOODS- Rating:
- 5.0
Customer did not leave a comment.
Kristi Misner- Rating:
- 5.0
Excellent service, keep up the great work guys.
Ramon Rosas- Rating:
- 4.0
The truck was dirty has glass trash and dog toys in the back when I opened it
Bridget DeBerry- Rating:
- 3.0
Service was slow even though I was scheduled.
Tony Lee- Rating:
- 5.0
they guy that helped us with the rental of a trailer was awesome.
chuck toner- Rating:
- 5.0
Customer did not leave a comment.
Janel Dexter- Rating:
- 5.0
Customer did not leave a comment.
JANICE PETERS | Online Move In- Rating:
- 5.0
Perfect rental.
Bob Scriver- Rating:
- 3.0
Customer did not leave a comment.
markus green- Rating:
- 5.0
Customer did not leave a comment.
Jonathan Jiang | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shardell Chambers- Rating:
- 1.0
Bitch pulled a scam on me, the customer. Had it returned the next day. Claimed I had it for 6days
Levi Hebekeuser- Rating:
- 5.0
The driver is to be complemented -- excellent handling of her truck, the forklift, and the containers with a great demeanor and was exceedingly helpful. My phone conversations with your scheduler have also been good. So far I'm very pleased with U-Haul's service.
Garrison Bromwell- Rating:
- 5.0
Customer did not leave a comment.
Molly Wood- Rating:
- 4.0
Customer did not leave a comment.
JOSEPH ALAN WARREN- Rating:
- 5.0
It was fine but we got approval to return our equipment to Lansing MI . Now we are being told we should have not
BRENT SCHADENBERG- Rating:
- 5.0
It was fine but we got approval to return our equipment to Lansing MI . No we are being told we should have not
BRENT ALAN SCHADENBERG- Rating:
- 5.0
Customer did not leave a comment.
Junita Sibiski- Rating:
- 5.0
Customer did not leave a comment.
Jeff Mcrae- Rating:
- 4.0
Customer did not leave a comment.
julia zwerman- Rating:
- 5.0
Customer did not leave a comment.
wanica townsend- Rating:
- 2.0
Staff was rude,acted like it was an inconvenience to even wait on my husband and I Explained nothing and his customer skills need lots of work. Plus never told that we were only allowed 118 miles and were charged for the 9 extra miles. Not at it was a lot but would of been nice to know before hand.
Susan Stantial- Rating:
- 3.0
The truck was running rough
BRANDY MCCOY- Rating:
- 5.0
Customer did not leave a comment.
Claudius Johnson-Perry | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Christopher Dobbs- Rating:
- 5.0
The man who assisted me was efficient and helpful. The truck was easy to use, Thanks!
Jim Detjen- Rating:
- 4.0
Customer did not leave a comment.
Larry Webb- Rating:
- 5.0
Customer did not leave a comment.
Camille Owens- Rating:
- 5.0
Customer did not leave a comment.
LASHON DENISE BROUGHTON- Rating:
- 5.0
Customer did not leave a comment.
pete fink- Rating:
- 2.0
This is about the annex storage unit. Flies everywhere. There were always smells of food, it would smell like tortillas and then old cabbage. I had to put up fly traps because of someone else's gross storage unit. I was accused of sleeping in my storage units (I was not). I was also accused of having a fridge (I did not have a fridge, nor any kind of items that would attract the disgusting amount of pests)... There were a lot of issues with my first use of the units, as someone in jail/prison initially took my original units under their own volition, without knowledge to the staff. The opening of the garage was not correct, as I would have to wait for the doors to unlock past the time that I was originally told. For some reason, even though I would reset my "time in" every 2 hours, the alarms would go off and security personnel had to be called my first week of moving things in (I paid for after hours).. turns out, someone else was definitely coming in and not properly using their keys or just not using keys at all, and sneaking in.. and then there were people sleeping there as well, and also just coming in off the street and using the bathrooms (so much blood and obvious --hard-- drug use) ... This place left me feeling so frustrated after paying the amount of money that I was. Always something sticky on the floor (wonder where the flies were coming from?)... Grace periods were not an even trade-off; the place was "climate controlled" but that's not what the wall thermometer would indicate. Jordan's nice enough, but the place needs a little bit more care-taking. Not looking for a cash-grab/sucker born everyday experience.
Teri Brown- Rating:
- 2.0
Krazy glue, candy wrappers and trash were left in the cab. Something was scraping or dragging on or off the truck. Had to also prove that I returned the gas tank (I put more in than was needed) to its original measurement, and still an employee was trying to doubt and accuse the picture I took beforehand of possibly being from a different truck. After having to pay an overcharge after an unexpected trip to the ER from the previous rental I am just tired of my experiences at this location. Appreciate the "grace periods" but it does not make up for being accused of so many things. Paid a lot of money to the Cedar/Jolly location.
Teri Brown- Rating:
- 5.0
Customer did not leave a comment.
GEORGE PADALEC- Rating:
- 5.0
Customer did not leave a comment.
Seth Orczykowski | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Stephanie Fisher- Rating:
- 5.0
No improvements I can think of at this time.
Nathaniel Norton- Rating:
- 5.0
Customer did not leave a comment.
James Copher- Rating:
- 5.0
Nice and clean
Antonio Bray | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Eric Norris- Rating:
- 2.0
My comment is general. Everything was smooth except for hidden charges. By somebody's mistake, I was charged for extra storage - $97. The receipt I have received is not clear and difficult to understand. In general charge for insurance should be clarified because it is misleading. It is $18 on the main order form but should be pointed out that $18 will be charged at every step of using the box - for delivery to one place, storage of box close to my home delivery of the box to a different address, and storage of box in a new place I was charged $18 total close to $100.
Krzysztof Felczak- Rating:
- 5.0
Customer did not leave a comment.
sara hensley- Rating:
- 5.0
I was so impressed with the whole process. Communication was excellent. Everyone I dealt with was very friendly and helpful. The goods arrived in excellent condition. The movers were superb. I would highly recommend them. And their prices were very reasonable. Many thanks to all the U Haul staff who made a daunting task very easy.
donna semanco- Rating:
- 5.0
The U-haul application (provided by U-haul corporate office not this specific location) for "Truck Share" contactless/ after hours returns was not working properly half way through the process the app froze and would not load the next page so I had to go inside and complete the return. Which was fine since it was during business hours but I would have been really ticked if I was trying to complete the process after hours.
Russell Wicksall- Rating:
- 3.0
Customer did not leave a comment.
Alyssa McNea- Rating:
- 5.0
Customer did not leave a comment.
Linda Hegstrom- Rating:
- 5.0
Customer did not leave a comment.
Korri Bufkin- Rating:
- 4.0
Customer did not leave a comment.
Joseph Warren- Rating:
- 5.0
great job
irving allison- Rating:
- 4.0
Customer did not leave a comment.
Nicole Bragan- Rating:
- 2.0
Paid for a 10x10 unit but a quarter of was the stairwell so I didn’t get a full 10x10 yet had to pay full price
Justin Gregory | Overall Experience- Rating:
- 4.0
All good with the exception that when checking the truck back in in person rather than on the app, a $20 was incurred without prior notice - kind of an interesting way to force use if app - and make an extra buck 🥴
kathy parisian- Rating:
- 5.0
Customer did not leave a comment.
John Nelms- Rating:
- 5.0
Customer did not leave a comment.
Matthew Birmingham- Rating:
- 3.0
There's always room for improvement
LESTER CASTON | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Terrell Bynum | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Roderick Thomas- Rating:
- 5.0
I am impressed with how efficiently & smoothly the entire process is from making a reservation to dropping off the U-Haul Truck. In addition we received excellent customer care and this location is clean, well- maintained, & organized.
Cynthia Williams- Rating:
- 4.0
Customer did not leave a comment.
janet richardson | First Impressions- Rating:
- 5.0
I like having an indoor storage unit.
Yulonder Moore | First Impressions- Rating:
- 4.0
NA
DeJuan StJohn | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Vanessa Smith | Overall Experience- Rating:
- 5.0
I appreciate you Stevie and Jordan! Thank you guys for being there when I needed you most ☺️
Regina Boyd | Overall Experience- Rating:
- 4.0
Staff at this facility were awesome!
Christine Bourdon | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TAMICA MARIE GATHERS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael Jones | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JAQUAYA STEVENSON | Overall Experience- Rating:
- 5.0
Everyone was really nice it the best one around
todd stauffer | Overall Experience- Rating:
- 2.0
A few of the staff had a persona that they didn't even want to be there to work. When it came to a concern when I moved in I was brushed off. But other then that I didn't have an issue with where I had my belongings.
Christina Ward | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Izzet Utku Caybas | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Scott Burek | Overall Experience- Rating:
- 5.0
Would not recommend the upper storage units
William Persall | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Amy Levitt | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jimmy Thomas | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jonathan Jiang | Online Move In- Rating:
- 1.0
Tried to get help with the walk that was given to me to lock my storage, Try to explain to one of the staff members that the holes that the lot goes on does not align so the watt can go on it. So instead of helping me all I got was a shrug. As to say I don't know what to tell you.
Christina Ward | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DOLORES RACHEL LOPEZ | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DOLORES RACHEL LOPEZ | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Thomas Cieslik | Online Move In- Rating:
- 5.0
This location provided excellent customer service! The manager was extremely professional and accommodating. When I first chose our storage unit, I didn’t realize I chose the wrong size. She happily changed our order and did not charge us for the difference in size. My only issue is, the location of the unit inside of the facility was somewhat far from where the truck was so it was a lot of back-and-forth. However, the cards they provided were extremely helpful and needed. Overall, the process was great!
Matthew Gage | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
Sharon Allen | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Matthew Boyle | Online Move In- Rating:
- 3.0
Please understand that every business can improve there business so I didn't give more than average.Thank You
LESTER CASTON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sabrina Kiss | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JAMARLON DEVANTE JACKSON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tamara Welch | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CAPUCINE DONICA VALLEY | First Impressions- Rating:
- 2.0
The girl behind the desk was very rude! Told me she was charging me for the way I left the unit! I told her the roof fell in and it dropped all over my things! And she said oh well!
pauline cocchiaro | Overall Experience- Rating:
- 5.0
I use uhaul all the time for moving its a great service to have.
Tony Bell | Overall Experience- Rating:
- 5.0
Slightly weird people hand around the place, just a little creepy when I was approached.
DOLORES RACHEL LOPEZ | First Impressions- Rating:
- 5.0
Very helpful
Delmar rolston | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Aladreana Cheeks | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Tyler Lance | Overall Experience- Rating:
- 4.0
I dealt witha a young lady named PAYTON .she has glasses. She works at the jolly an cedar location in lansing mi, she was amazing , very thorough, fast efficient, quick on her feet with alternate ideas when what I was looking for wasn't available. Definitely made my experience easier an stress free. She deserves a raise or jus pure recognition truly, Thank you for listening have a great day.
erica virola | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
GEORGE LOUIS SPATARO | First Impressions- Rating:
- 5.0
All employees very courteous and prompt. Tate was especially helpful and easy to work with.
greg boyd | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
malcolm hays | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Adam Klusack | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
vilherme VILTON | First Impressions- Rating:
- 5.0
I can nNOT thank Uhal enough (as well as Jordan) for allowing me the opportunity that they did! I was really struggling and they always worked with me! I am truly thankful for Jordan and the staff. Thank you so much and thank you again!!! You have no idea how much You are all appreciated.
MERCEDEZLANE CANTU | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
KELVIN ALLEN | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
doris killebrew | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Huy Phan | Overall Experience- Rating:
- 4.0
All was well
delois campbell | Overall Experience- Rating:
- 5.0
This is the 2nd Time using facility. So I would recommend this facility. Jolly&S.Cedar.
Elonor Colon | Overall Experience- Rating:
- 2.0
Amazing storage always recommend
TAMICA MARIE GATHERS | First Impressions- Rating:
- 5.0
Thanks U-Haul for making my moving part a lot easier. Always use U-Haul... Nothing better than them, Period.
Rolando Marinez | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Keri Guevara | Overall Experience- Rating:
- 4.0
storage was fine. the lights weren’t working sometimes though which was annoying when looking for stuff or moving.
Uche Nnanabu | Overall Experience- Rating:
- 5.0
I am happy with the service I get from them. Thanks
james korow | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Raphiel White | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kristine palmer | First Impressions- Rating:
- 4.0
Checking into the facility had unclear signage (where to swipe to check in was unclear). The card readers didn't work well/consistently. There were other readers available and with practice it got better, but overall could've been easier to start with.
Marissa Knaak | First Impressions- Rating:
- 5.0
Tate was awsome.
Manuel Alamo | First Impressions- Rating:
- 5.0
Tate who helped me was really awesome.
Manuel Alamo | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kameia Kimble | First Impressions- Rating:
- 5.0
Keep up the great work
COREY Lenyoun | Overall Experience- Rating:
- 5.0
The staff and location were everything you'd want with one exception. I would have liked to have lighting within the unit to make it more convenient when accessing the locker. This was an extremely positive experience overall,
john KIRINCICH | Overall Experience- Rating:
- 5.0
Leave me alone
Philip Disselhorst | First Impressions- Rating:
- 1.0
Horrible experience don't reach out to me for a review again 😊
mickeal greer | Overall Experience- Rating:
- 5.0
I moved a bunch of stuff because I was building a home and had to sell mine. My move in date for my new build had changed 3 times in 4 months and kept getting pushed back. Jordan was extremely accommodating and understanding. When I brought some heavy weight equipment to the storage unit, Tarale, helped me a ton. Both Jordan and Tarale were so helpful, professional, and kind! I will use this location again and highly recommend it to anyone looking for a storage unit!!!!!
KARA FREEMAN | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
tatiana talberg | Overall Experience- Rating:
- 5.0
Easy to check-in, quick service, changed the reservation to meet my needs without hassle and his estimate of my needs was exactly what was required. Thorough walk-through and the dollies were right where I needed them. After a long cross country trip, it was very much appreciated!
john KIRINCICH | First Impressions- Rating:
- 5.0
Tate helped me with all of my Uhaul needs. He was very informative and knowledgeable of his job. I really appreciated his kindness.
SAUNDRA DENISE LANKFORD | First Impressions- Rating:
- 1.0
I'm seeking legal advice my things have molded
mickeal greer | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Christine Udoni | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tekiya Kelley-Lewis | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Teresa Mohr | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Teresa Mohr | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
JILL HARDY | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
KELVIN ALLEN | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
KELVIN ALLEN | First Impressions- Rating:
- 5.0
I went into the Cedar/Jolly location a year and a half to two years ago and it seemed like an unorganized mess. I was hesitant to go back but it’s the most convenient one. I was beyond pleased with the difference in cleanliness, customer service, and overall organization that I saw. Huge change from a year and a half ago! I was a little apprehensive about my things being safe at this store due to location but Jordan Martin took me to where my belongings would be held and showed me how secure the area was and that everything is under surveillance. Jordan was so friendly, personable, and reassuring which made me feel safe. I will be coming here for future services and also be recommending this location to everyone!!! Excellent job!!!! I am so happy with my experience!!!!
KARA FREEMAN | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
William Cox | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHAWN MARIE PRENOS | Overall Experience- Rating:
- 4.0
The only draw-back, for me, was the hours to access the storage unit.
BRENDA DUNAGAN | Overall Experience- Rating:
- 3.0
I have no disputes. The unit was clean and we'll kept. My issue with the employees was not the local employees. The issue was that I couldn't ever get through to management at Cedar and Jolly. Whenever I called I would get the phone service center. It was very frustrating.
KATHY BROWN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
esther Amber Cogswell | Overall Experience- Rating:
- 5.0
Was very pleased with our truck rental and also the procedure of checking out of my rental unit. Overall I would recommend using this U Haul again. Thanks for your services. Judy
JUDY CARMAN | Overall Experience- Rating:
- 3.0
the doors are too small within the actual facility. it was tough trying to fit large items within the storage.
Uche Nnanabu | First Impressions- Rating:
- 4.0
The reason I did not give 5 stars is, because of the Access hours. I forgot to ask about it and the staff member did not inform me the day I got the unit. I spent close to an hour, trying to get through to customer service, to ask about the hours, just to find out the access hours is the same as the store hours, unless I wanted to pay to have after hours access. 😳
BRENDA DUNAGAN | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
John Somers | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
BRITTON WAYNE SACHARSKI | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Gennie Ray | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
John Somers | First Impressions- Rating:
- 5.0
they were even priced lower than most of their competitors, which was surprising in a large corporation.
esther Amber Cogswell | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Fatima Konare | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marquisha Robinson | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
KENDRIA MARIA-NI GONZALES | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SHAWN MARIE PRENOS | First Impressions- Rating:
- 5.0
Very helpful in resolving a billing issue.
JACQUELYN WILLIAMS | Overall Experience- Rating:
- 5.0
Alvin was very helpful and courteous well informed i was pleased immensely and pleasantly impressed
Karen Lopez | Overall Experience- Rating:
- 4.0
The lock on the outside door was broken...I reported that I could open the door and hoping it will be fixed as that would be a security concern. Otherwise, experience was excellent . It was well lit but I had concern about broken lock
Shirley Potts | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William Cox | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
sammie amos | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Melinda Mathews | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Juan Gonzalez | Online Move In- Rating:
- 1.0
horrible service. Awful response times. Nobody knew what was going on. Worst establishment i have ever given money to.
Karl Heiberg | First Impressions- Rating:
- 5.0
Honestly the entire reason my visit was enjoyable was because the guy who helped me was amazing. The best customer service I've ever received at any business in a LONG time.
Joshua Lowery | First Impressions- Rating:
- 5.0
I am rating an excellent for one reason, the boss Mr. O'Riley. he was very fair and exceeded expectations. However, the door situation and access is a bunch of BS. The doors never fin worked properly the entire time I was renting which was over a year. Totally fin stupid u cant get the doors to open properly...and stay open when they are supposed to after logging in and being in the unit. i had to prop the doors open everytime...including my last day...GET THE FUKIN DOORS FIXED!!!!!!
Robert Schmidt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nina Vanburen | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ray Sanborn | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
MALINDA L FUNK | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Charles Wilhite | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
larquise hobbs | Overall Experience- Rating:
- 4.0
The staff are always willing to make suggestions and they know the process so well but things go smoothly. They are much appreciated
Dana Gomez | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
WILLIAM TRAYLOR | Overall Experience- Rating:
- 5.0
Christopher is a welcome addition to this team on Jolly & Cedar. When we picked it it there was confusion, frustration, no masks, no leadership. When Christopher came on board things changed for the better. Focus on safety as this is what you will be graded on with this crisis.
Scott Eithun | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Robert McLean | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rose Demczuk-Magsoudi | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
maureen martinez | First Impressions- Rating:
- 5.0
Staff was friendly and not overly chatty which was great after a long tiring day
Dana Gomez | First Impressions- Rating:
- 4.0
Great staff, but not enough staff for the amount of customers.
Levi Feitosa | First Impressions- Rating:
- 5.0
Thank you i really appreciate your help
lisa fulkerson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shantee Murry | First Impressions- Rating:
- 5.0
I was happy with the service, but I did receive an email about my storage being overdue. I had already moved out.
traci quimby | Overall Experience- Rating:
- 3.0
I have received my refund in a timely manner and I appreciate your cooperation. Thank you Jordan and thank you to the general manager James. Also Tammy in the service center cost center wherever she is. Thank you Wanda Wilson
Wanda Wilson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amy Parish | First Impressions- Rating:
- 4.0
Thank you you were very needed
lisa fulkerson | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
DARREL SHORTER | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
DARREL SHORTER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cheryl Swager | Overall Experience- Rating:
- 4.0
Very nice place and clean
TERRENCE MILLER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DANIELLE WOODS | Overall Experience- Rating:
- 4.0
Love UHaul Storage. Use you guys for years :)))
lena holland | Overall Experience- Rating:
- 5.0
Smooth transactions, friendly staff and affordable.
Ellen DeYoung | First Impressions- Rating:
- 2.0
I chose this location because it says online storage access to 10pm. But after I pay and I'm leaving im told it's only til 7. got to pay to access to 10pm. So I will be leaving after this month
Toylisa Allen | First Impressions- Rating:
- 5.0
The staff was incredibly helpful and provided a great moving and storage experience!
Aaron Zynda | Overall Experience- Rating:
- 3.0
The guy who was helping us had zero interest in actually helping us. He was on his phone the entire time. He got phone calls from friends and texting. It was obnoxious. Our unit seems good though.
Matt Tuftedal | First Impressions- Rating:
- 4.0
Good
zhuohao li | Overall Experience- Rating:
- 4.0
Automatic door into storage area isn't working properly; it would often be standing open or opening and closing on its own when I went to my unit. Anyone could have walked in.
LARK BURGER | Overall Experience- Rating:
- 5.0
Didn’t have one issues or problem with my service.
Breonrawsean Mccall | First Impressions- Rating:
- 5.0
Everyone was very nice and helpful
Marquisha Robinson | First Impressions- Rating:
- 5.0
Throughout my entire reservation, I spoke with U Haul employees who couldn’t seem to help me or take a rude tone. However, once I got to the Lansing store, they took the best care of me. They rock.
joesph ambrose | First Impressions- Rating:
- 5.0
Great Service
tonya johnson | First Impressions- Rating:
- 5.0
Thank you for being helpful and having friendly service with a smile.
LINDA ARTIS | Overall Experience- Rating:
- 1.0
I am and have been extremely frustrated with my storage experience at this location over the past 13 months. I have been and am currently being treated with disrespect as a customer.
MICHELLE CZEKAI | Overall Experience- Rating:
- 5.0
Only one customer service reps in the store in Indianapolis on Michigan rd. He wear dreads and his customer service was less to be desired. Very flip in his interaction with me, and argumentative loud
lakita horton haw | Reservation- Rating:
- 5.0
Very accommodating and friendly staff. A very good experience. Would recommend.
Jane Stieber | Overall Experience- Rating:
- 3.0
When I made my reservation I wasn't notified that the truck had to be returned to the exact place it was rented from. I was only told a time, that needs to be updated with all agents making reservati
Julia Thompson | Reservation- Rating:
- 4.0
Very nice customer service.
Jane Stieber | Reservation- Rating:
- 5.0
We have removed out belongings thank you for keeping them clean dry and safe. Sincerely the farnsworths
Kim Farnsworth | Overall Experience- Rating:
- 5.0
Thanks have a great day
Jamarria Curtis | Reservation- Rating:
- 2.0
I have been using this location often over the past 4 years since I am a college student and move often. My most recent experience has been a pain and is still not resolved properly by the staff.
Keegan Lawler | Overall Experience- Rating:
- 5.0
Easy and convenient. We even had some issues with cancelling our reservation and they helped us to clear it up.
Mara Scribner | Overall Experience- Rating:
- 5.0
You guys are doing great and I really really enjoy renting with you guys and you guys are helping me out with everything that's been going on and preventing my ex from my info about me n my unit
CINDY TISSUE | Reservation- Rating:
- 4.0
The woman who helped us was very customer focused and did a great job helping us and others.
Debra Voss | Overall Experience- Rating:
- 4.0
Would recommend!
SUMIT SARBADHICARY | Overall Experience- Rating:
- 5.0
2nd year with you and everything was great!
Ashley Peer | Overall Experience- Rating:
- 5.0
Great staff. We'll run UHAUL operation.
Andrew Gappy | Overall Experience- Rating:
- 5.0
No complaints!
Sue Dahm | Overall Experience- Rating:
- 5.0
everything went well.
Daniel Mancina | Overall Experience- Rating:
- 5.0
James was extremely helpful and very courteous! Will recommend friends and family!
Rita Patino | Reservation- Rating:
- 4.0
It was good.
shota hatakeyama | Overall Experience- Rating:
- 5.0
Thank you for helping us on short notice
gideon lee | Reservation- Rating:
- 5.0
Very helpful Staff, Everyone I had encountered was so helpful, down to even helping find my keys, and I needed to change storage areas to a larger one! I would recommend them.
Michelle Lopez | Reservation- Rating:
- 4.0
We were customers at the storage unit for over 4 years never really had any serious problems but one time with a lock being left on my storage unit after I paid but it was handled very professionally
TYE DOLEMAN | Overall Experience- Rating:
- 5.0
I used these guys for U-Box delivery. They were ahead of schedule, which was very, very good for me. Prompt response on the phone. Willing to flex times and delivery. Very professional personnel.
Terry Hansen | Overall Experience- Rating:
- 5.0
I appreciated the free month of storage and solid customer service.
Mike Alnarshi | Overall Experience- Rating:
- 5.0
Great service even though this was for a storage unit my sister used. Thank you.
LEIGH ANN HOLDING | Overall Experience- Rating:
- 5.0
Had unit #536 much longer than I ever anticipated. It has always been clean and well presented by appearance and service. Always felt safe. Good job. Regards, Max Pierce, owner, Lane Jessop Agy
LANE JESSOP | Overall Experience- Rating:
- 3.0
...
michael johnson | Overall ExperienceAdditional Services at this Location
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