Customer Reviews for U-Haul Moving & Storage at Kingshighway
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Kingshighway
Service was fast and professional. My partner were in and out of there in no time so we could return to the longer process of packing and moving.
Nothing! Speedy check in and drop off; knowledgeable and friendly staff.
Send copies of charge card amount as requested.
Most people would like a receipt for their records.
There were just too few people working there and the line inside was long and slow because of it. Two men outside helping my return were incredibly helpful!
we had a perfect and easy experience picking up our rental
Fast and very organized staff. Great experience
the manager was very helpful in explaining & demonstrating other accessories used to move from one place to the other.
I like going to this store for my little moves. The employees are great!
I have been renting from this location for years, so I am well acqautined with the staff and management. This year when I rented a truck I was pleasantly surprised how much quicker the entire process took. Both checkout and checkin were seamless. The quality of the truck was top notch. The staff seems to enjoy the improvements as much as the customers and as always they were efiecient and polite.
Quick and easy rental experience.
do not overcharge them!! I was charged for items I did not use and still have not heard back about a refund.
The associate was super professional and knowledgeable, but the credit card reader was not functioning properly so much time was wasted having to recreate the reservation and add information maually.
I had a question about the electric hookup on my truck, since I figured that the trailer hookups would be different, because my truck is pretty old. One staff couldn't find my wiring, but assured me when I told him there was, in fact, electric wiring that it would be compatible with the trailer. I found out this was untrue from the guys actually hooking my trailer up. Seems pretty basic to find wires going to a trailer hitch, is all, and it was disappointing to have to deal with that in the yard rather than beforehand. Everything worked out fine.
christopher stocklin in the yard was awesome. i came in for a motorcycle trailer and it was pure junk, it vibrated my entire truck so bad i couldnt drive it over 45mph. the girl at the counter blamed me for wanting to drive it (300 miles to tablerock lake) at 55mph! nice customer service! chris fixed it as was very gregarious as we chatted about cool places in n/w arkansas to visit.
Great service, from the facility to the front desk check in, to the vehicle check out. The return online was easy as well!
Keep up the great customer service
This will be my last of many experiences with Uhaul. The prices are way too high. There are way too many hidden fees, taxes, etc. Other than that, this location was great and the service was great. Just too pricey for me.
Also, have a very nice restroom !
Employees helpful and polite. Store clean and tidy. Will use them again.
Returning process too complicated, took way longer than it needed to. Not enough staff to help customers
The customer service was unbelievable. And when I say unbelievable, I mean TERRIBLE! The blonde woman waiting on us didn't smile, seemed stressed, no eye contact, and took a personal call while checking me in. I told her that I hoped her day got better to give her a hint that it was noticeable but she didn't smile, she just handed me my form and yelled, "Next!!" I get that it was busy but smiling would have made a huge difference!
SMOOTH AS SILK, EASY IN AND OUT, NO HASSLE
It was a good experience. The rear entry loading dock is a direct line to the elevators, the storage areas are clean, well marked, lit, and climate controlled.
No real issues,but when we checked in service person forgot to give us after hours access card. Found out about it from another customer, so we just went back to the front desk to get one.
Trailor had grass and mud in it when I picked up. Otherwise everything was fine. Overall great experience.
I spent almost 15 minutes from post registration waiting for the check out. I just barely made it on time back and it wasted gas. If I has been traveling further it would have been very annoying but since I only was going within the neighborhood it was a minor inconvenience. In the future it'd be nice if it at least looked like they were trying to speed things up or if my rental time didn't start during that 15 minutes of standing and waiting.
This was the best experience I've had at U-Haul. Thank you!
The equipment was not in working order. It should have been inspected prior to rental. I had to wait for repairs.
I initially made the reservation at the 2101 Kingshighway location. They did not have a utility dolly that I included in the reservation. So, I had to drive to 1641 Kingshighway for pick up both van and dolly there instead. I thought part of reservation is to give the location heads up on what will be rented that day. It just seems they had no idea about my reservation. However, I am very happy with the experience at 1641 instead.
Paid for pads were not placed in truck initially.
They were the only ones that could help me with a rental that I needed to handle a very difficult move.
Pretty easy going place. Friendly staff. Could have used a few more staff to help get everyone checked out a little quicker but it wasn't bad.
Bust location but good service and line moved quickly
Double the rate by calling me that no truck is available even if I reserve it and confirmed with agent at standard rate.
They changed their words at last minute and the owner ignored the complain that they changed the rate and schedule. Worst service ever.. And very rude.. 1641 S. Kingshighway.. So i paid more than $100 for the $40 rental truck.. I drove only 11 miles..
excellent service, excellent big truck, will rent another truck soon without any regret
If you clean the storage hallways , every thing will be prefect.
The most professional and courteous U-haul Latin I've ever been to. I love the service here! Everyone was so nice and helpful.
Very helpful and courteous!
Other than my lock got beat up a little everything else was great.
Why have you made renting a truck so difficult. My spending time to do a reservation online was a total waste of time. Take notice of how Enterprise runs their rental car operation and try to replicate.
Before leaving the customer should be instructed on how to operate the different parts of the vehicle. (I wasn't told anything )
everyone from the young lady in the loading area to Donna and Jeff in the office (and all the other team members) make this a "must visit" U-HAUL office.
I think you should let the customer have the trucls for at less eight hours
The initial agent I worked with was not helpful when I needed to return the vehicle for a better suited vehicle for my move. She wanted to charge me for the whole day for the 1st vehicle and another day for the exchange. The general manager stepped in after several minutes and assisted. However, I believe he only assisted because he thought I had a corporate account. I would expect more from a organization organization when a customer is not satisfied. This should not have had to go to the general manager for assistance. My ratings are based upon the general managers willingness to help and assist. if this had not been done my review would be poor for this location and I would not have recommended anyone use this location for their moving needs.
The vehicle provided was very awkward to operate; but it's more the issue related to the brand of the vehicle. Services were great otherwise
Great service, inside and out.
I thought the experience was pleasant, efficient & the employees knew their stuff. I would definitely revisit this location for my future moving needs & also I would recommend this location to a friend.
This location is one of the best around
A+ experience. Very friendly and knowledgeable staff from start to finish, made for an extremely smooth and pleasurable experience. Will definitely recommend this location to friends. Not to mention the building itself. Aside from everything being orderly and clean, the ceiling inside the store is absolutely stunning. Props to U-Haul for preserving that mid-century masterpiece. Good work! I'll be back.
Theo was a great help in getting the trailer connected to our vehicle, and I will recommend this location to friends and family.
Was completely satisfied by the experience. Staff was professional & friendly.
Excellent customer service. I needed a moving van for just a few hours. I was in and out of the store in just a few minutes both picking up and returning the vehicle. Employees were friendly and well trained. It was a thoroughly enjoyable experience.
I have no complaints. Everybody was helpful when it came time to end storing.
I traveled from St Louis MO to Florida in a horrible truck that the wheel alignment wasn't good they assured me,that the truck is had was new I spent over 1900 dollars and I'm not happy with the service I received
My initial interaction with the GM set the tone from the moment I walked into clean, origized and adequately stocked showroom. Every staff member was professional, knowledgable and eager to help on the rental side. That said, the rental truck was well maintained and ready to roll as soon as I was. I also had a hitch installed on my wife's car that was completed at the proposed time.
Everything is always done with such professionalism!!!!! The is nothing you need to improve on from my view point.
A to Z automotive is way better. I made reservations online with uhaul for pick up at A to Z Auto and purchased moving items as well. Later in the day I received a phone call from Donna at the South Kingshighway location saying I had to pick up with them. Once I got there the the outside was a mess, and they said I have to pick up my moving iten at A to Z Auto. You're kidding me!
I was pleased, will return in the future.
We got stuck on third floor the elevator doors were having issues with opening. Then the emergency stairwell is only a fire type of exit.
My husband and I returned the truck to the Kingshighway location where we picked up from to the after hours drop off. Two days later we received a call saying that the truck has yet to be returned. That's impossible because we checked it in and called customer service to let them know that we had returned the truck the same day that we rented it. The mileage was charged more than what it was and we were charged for extra days. I called this location several times to speak with Jeff the manager and he has not called me back at all. The customer service has been rude and they did not help to solve the issue at hand. I will never recommend this location to anyone.
Have the people that will assist with your move wear a name badge or have the person that check's you in ask if you need assistance. I didn't realize he was employed by uhaul until I read the sticker on the dashboard.
Again, I want to underscore that I have been very impressed with these pick up and drop off locations and the individuals at those locations. However, I have been very disappointed in the coordination of the larger company. The system does NOT do a good job of assigning trucks.
This experience was the best. The owner helped me when I got there. I was at the wrong store and he was able to help me anyhow. Jeff was amazing. I returned the truck when the business was closed, but an employee came to check on me to make sure I was okay. I was very satisfied with the entire process.
Don't park the rental equipment so close to one another. The employees and customers doing walk arounds on the equipment could be injured if gone unseen by a driver...very dangerous.
Keep up the great work. We had a GREAT experience.
Truck was spotless and drove really well. Representatives were very friendly.
I was pleased with the equipment and the staff
I was charged an excessive amount and told I had until 3/22 to turn it in. I turned it in and was charged $80.00 more!
Great Customer Service!!!! Jeff was extremely Helpful.
I would recommend because of location. But the staff seems a bit off. One lady at cash registers knew what she was doing. The other couldn't smile or figure anything out or talk to me. The manager Jeff was there for a minute and he seemed nice. But it always takes too long to pay.
Military/law enforcement discounts
Everyone at this location was very nice and friendly and professional and I would definitely recommend people I know to come at this location
The truck had a dolly and mats locked inside which used up about 5 square feet of space that I needed. That was a MAJOR issue.
We have been renting uhauls for our drum line team for their competitions for at least 6 years if not more. Usually I have no problem with a return time on my reservations because the team does not always know when they will return from their competitions. This particular reservation I received 4 phone calls saying they could not have past 4:00 on Saturday. I made the reservation a month in advance. When I called back each time I was assured since this was a corporate reservation the time allotment was over ruled and I was okay ed for my coach to return the uhaul on Sunday. By the 4th call I was very nervous my coach was not going to have a uhaul and each time I was assured that everything was okay with my reservation, but I would get another call the next day. I hope this does not happen with my next reservation. Thanks
friendly staff excellent service. I would say this is the best U-haul location in St. Louis
Thank you for the use of your truck, had no problem wthe the vehicle.will use your company again. So thanks again..
I think the service was fine and the sales person was great. Good job.
Nothing was really well mannered with the desk and help outside. I have rented from you before,
The staff were very friendly. And the service was excellent!!
efficient. professional, very helpful and cheerful
will definitely recommend to others.
Surprised at cost $19.95 turned into $110.00 plus gas. Felt like a bait and switch.
It takes too long to be helped. When returning the equipment there were no instructions to do so until you got your turn in line to ask. Someone should just had come up to take from me rather than directing me to take it to the other entrance
The first truck they brought out had a low tire; I told them I didn't want the risk so they got a different one.
There was some confusion as to the level of gas tank. They told me it was half full, so on returning the vehicle I filled it up to that level. Then when returning truck and checking in they claimed that the tank was 7/8 full. So they charged me an additional $6.00 which was how much I spent for 4 gallons to bring it back up to half full. Was not happy about that situation that is being told one thing and then finding out they meant something else.
Every thing is good the way it is.
Not even close to my home, but service is so good, it will definitely be the only uHaul I use. Wonderful experience!
Don't make me wait 40 minutes to pick up my truck
Maybe a little faster checkout for customers with advance registration confirmed. But the return procedure was fast and professional and all the staff I had contact with were very courteous.
Usually this location is great, but today it was very poorly staffed in the morning, leading to a nearly 30 minute wait just to check in.
I had a very good experience at this facility.
I was very pleased with my overall experience
I thought I had rented from this location, but the actual location was down the street. This did not cause a problem as the employees there took care of me. There was only one issue that I had. I either was misdirected or I misunderstood where to go to wait for my rental vehicle. Not a big deal though.
From beginning to end, very courteous staff and very helpful. Everything went well and will rent from "you" again. Thanks for a good experience. john o'brien
I did the on line confirmation to speed up the appliance dolly pick up, but it still took too long. Other than that the experience was good. That is the only reason I did not rate it excellent.
Only one person doing check in at pickup time. He was nice but could have used another check in person.
everything was good , keep up the good work :)
I noticed that the owner was answering the phone and I thought that was impressive!
Overall -great experience on both ends of one way haul. I appreciated having a newer quality rental truck for the trip which made packing here smooth and unloading In St Louis smoother! Thank You! Jeff Yocum
They were awesome and the Jeff Long guy was just so nice??????????????????
Thee van was not clean and the dial to adjust the rear view mirrors was missing. The people were very nice.
Jamina was excellent she answered all my questions promptly and sufficiently, she made my move an ease. I will most defiantly return to this location. Thank You!
Everyone was really nice and helpful. Even though I brought the U-Haul back a little later than I expected, they still only charged me for 1 day. They were really nice and understanding about it. I would definitely recommend them to others and go there again!
Charles is amazing, great customer service, the nicest people here!
The dolly I ordered wasn't in the truck so I was forced to go back to the facility to pick it up. Seemed like they were a bit unorganized.
Excellent customer service. Fast and friendly.
Fast great service, was in and on road in 10 minutes! WOW
Very friendly and efficient.
I was quoted one price and charged a complete other. When I asked about it, the explanations didn't match what each representative saidm not only that but i have yet to find on yout website where you charge $12 for an appliance dolly. There were other extra charges that i still do not fully understand.Communication was poor to none. I tried my best to plan this move, and I was told that I wouldn't be given a pick up time until the day before. Everyone kept asking when to come help us move. I finally had to call after 6pm the night before to find out when my pick up time was because no one ever called. I would not recommend uhaul to anyone, and I will most certainly never use uhaul again!
Location was being remodeled and had a makeshift office but it was fine.
Hire people that can stay awake the woman was falling asleep the entire time!!
Great service. Great location. Friendly staff.
Can't think of a thing. Everyone from the first person that I met to the last when I returned the vehicle were professional, courteous, knowledgeable and very friendly.
Helpful, friendly, knowledgable staff! Thanks for everything!
In spite of the mess of renovations the staff made the whole process easy. The curbside check in is new since the last time I rented and is an excellent hassle free way to do the job(and one less line to wair in!!) Every person I met made the process a little easier, they represent you well.
Keep up the good work. Everyone was extremely helpful and friendly.
Horrible service. Trucks were dirty. Equipment was broke. Just horrible in general
Storage area extremely TOO COLD
Jen Smith was AWESOME! Need more people like her.
- Heather Woodard
My 24 hour access caused me a great inconvenience and much distress.
My phone was stolen and it was caught on camera. Some of the staff have been helpful, others were rude and dismissive. No help is being given, unacceptable
Great service once I got there! Tons of trouble trying to find my UBox though.. it got lost, but we found it!
1 of 2 elevators was down the elevator itself was small. Images online don’t represent what we reserved. It was unGODLY hot on the 5th floor. We were told the building was temperate even w/o AC.
Very good customer service
I love this facility! Great location, customer service, and facilities. Would and have recommended to many friends.
I set this up at the store on Tucker not kingshighway store so can not comment on the kingshighway store.
Very easy and professional
It was quite an inconvenience that my Ubox did not arrive on time and that the shipping company was very difficult to reach to determine the status of my box.
I was concerned that a rat-trap was in the storage unit.
This was our first experience, but we found the staff very helpful and the facilities were clean and easily accessible.
The gentleman who checked me in was very courteous and stayed a couple minutes. Later than his shift to get me situated. I very much appreciated it.
Movers were timely and courteous
Some of the bolts on the storage doors were loose that worked me
The neither of the back access door swipe card lock never worked on the first, second, third or fourth times.
The bathroom inside the storage area is beautiful. Seriously, the toilet has two flush buttons. Doesn`t get fancier than that.
I just think the size that I have should be cheaper in cost. My couch is 6 feet long so I expected it to fit into a 5x8x8 room, but it didn`t.I don`t think the sizes are of the rooms are accurate
The storage access was easy and secure, and I appreciate that convenience. The staff were also helpful when I had questions.
The staff was very friendly and helpful!
Ed and Donna were very helpful.
I didn`t know I had to pay extra to have 24 access to my locker. I had to add it on after the fact. That really irritated me,
Doug Donna were extremely friendly and helpful
The person that helped helped me went above and beyond. She also helped me to stay within my budget... I left happy and relieved!
The staff was very helpful and assisted me with choosing the best storag unit for my needs.
I had a very good experience. The staff was very helpful, and everyone was convenient.
Manager and staff were very helpful. Service was outstanding.
ANY TIME THAT I HAD A PROBLEM, I WAS ABLE TO TALK TO SOMEONE AND ALWAYS RECEIVED EXCELLENT SERVICE.
Jomar and another gentleman, both of whom were courteous, prompt, and extremely helpful, assisted me. I arrived at a very busy time and without a reservation, I was assisted quickly and effectively.
THE YOUNG MAN THAT SERVICE ME JOMAR JACKSON WAS SO WONDERFUL AND HELPFUL SO GLAD THAT I HAD THE OPPORTUNITY TO HAVE HIM TO SERVICE ME: GREAT888888 JOB: PRICELESS. .
Great storage facility. Easy to get around, not all that busy, and very convenient hours.
overall good experience.
staff was friendly and helpful.
rate was fare.
lighting in my unit was subpar.
USED FOR STORING DORM ITEMS FOR THE SUMMER. VERY CONVENIENT AND EASY TO USE. WILL PROBABLY DO IT AGAIN NEXT SUMMER.
Great four year experience.
The central phone customer service was awful. I believe one agent was named Theresa who was helping me. She was rude and rather unhelpful.
I work crazy hours and would have liked easier 24 hour access.
I didn`t realize my pass card was not originally issued for 24-hour access.
The folks at Kingshighway were excellent - getting my car hitched up to the box was easy and stress free.
It was very easy to use and helpful
Great customer service. Bathrooms were surprisingly well kept. Gentleman that assisted me was extremely friendly, helpful and efficient. I believe his name was Ed.
The worker are the best.At that location good service good attitudes and a smile.
Staff was friendly- especially the guy who checked over the vehicle when I first got it.
I will always use U-Haul for my moving/storage needs.
too expensive for such horrible access. ramps, small standard elevators, small carts, long hallways should have visited before reserving, lesson learned. will never use again.
Friendly and fast! Easy process! Thank You
confusing fair explanation of process
a little hard to get an understanding of how u-box shipping and loading works
Edward was very helpful with the whole process.
U-Box metal latch was bent and needed to be straighten before putting lock on.
Rating for staff at both locations: Denver and St Louis.
This was an excellent, easy, and seamless experience. I would definitely recommend this service to a friend!
Every single staff person I spoke to at U Haul Kingshighway was friendly and helpful. I was extremely impressed with the customer service.
Late delivering to orignal destination appx 2 hours and didn`t ship to destination. Quickly responded and very friendly. All went smooth other than that
We did not like the original size and the uhaul employee accommodated us by finding a better one. Was very kind of him
I really wish I could remember the gentleman`s name who helped me set everything up because he was very helpful and friendly. I was there on 11/16 between 8:45-9:10am when he assisted me.
The movers from Right Away Movers did an amazing job. Loaded the box full in less than 2 hours.
I had a very hard time with the staff whenever i had any questions. I was constantly called a lair and was treated with no respect and constant dirty looks.
The move was very easy with a U Box.
Found them to be very well trained and knowledgeable.
staff person Edward McGinley. Edward made sure we had great communication. You sir are a rare professional person that deserves my praise.
God Bless Kimberly Vandenberg
I would like to express my gratitude to a wonderful staff person Edward McGinley.
Great care and communication.
Staff was very helpful at all times of my interactions with them.
The agency of origin was polite and courteous. The experience was frustrating due to the HUGE disconnect between online and their communication to the agencies.
I was very pleased with the staff. They were friendly and helpful.
This place is really well organized. The staff help you quickly and efficiently. On top of that, this building is a great adaptive reuse!
The staff was friendly and helpful. I`ve moved several times before and this was my best departure experience yet.
A neighbor had used U-Box when moving out of state and recommended the service to me for my cross town travel and storage needs.
A great experience all around!
Highly efficient and professional staff. Pleasant experience from start to finish.
U-Box was NOT delivered to final location as scheduled. U-Box was NOT shipped out of St. Louis as was scheduled. Had to delay movers on other end. No communication.
Jason was very helpful. The facility is clean and well organized.
Service especially strong. Folks went out of their way at every step to assist.
The staff was very friendly and I found it very convenient, especially having carts that we could use by the elevator and also the back door with the ramp down to the parking lot.
Great staff, great facility
I loved the staff always friendly and Donna knows her stuff!!!!
I was beyond impressed with my experience at this U-Haul location. All of the staff was helpful and friendly and willing to answer any of my question.
Aaron and Nick from Right Away Mover were very professional. Would recommend.
I thought this U-Haul facility was very convenient, especially the back door with the ramp.
The two movers, Nick and Aaron, were excellent! They were professional, friendly, personable, and hard working. I would recommend them to anyone!
It was a little strange that this facility is a converted building and my unit had a raw edge drywall on one side of the door. All my ratings above are favorable, however.
The manager, Edward McGivney, was the best person I have delt with in years. He went out of his way to make our experience enjoyable. I tip my hat to him and his staff.
Staff was very accommodating,as they always at at that location.
Excellent staff facilities. Would definitely use again recommend to friends/family.
this was the most pleasant experience i have ever had renting a vehicle and storing property. The wervice was magnificant.
I had a HORRIBLE experience at the Augusta, GA location, but the Kingshighway location in St. Louis made up for that and more!
The delivery man was very helpful and willing to work with my crazy schedule.
The back door access to the storage elevators was being reworked for access cards. As a result it was not yet functioning and needed something to keep the doors open. Difficult in and out
Ed assisted us with our reservation. Very helpful. Answered all questions to our satisfaction. Friendly, professional. Check in process was very efficient.
I was thoroughly satisfied with the experience from start to finish. The staff member who helped us through the process was especially excellent.
better than when I moved in. CAC
Overall my experience was great. The staff were always very friendly and helpful. My only complaint is that the 4th floor had an aweful smell.
Other than smaller elevators compared to some facilities, everything was great about this location. The staff was also very friendly and helpful.
if you want an accurate accounting, then don`t limit me to 200 frigging characters. the place is a PIT and smells like roaches!!
The asst. manager was very professional, he listened to what I had to say and was very helpful.
Service was fast and easy. Edwin was super
I can`t say enough about your manager staff. They went out of their way to assist me whenever I needed it. 2nd time renting there AAA++. Thanks will be back again! Steve Douglas
Very horrible experience from the day I started until it ended, not only would I NOT recommend UHAUL, I would advise Against it! Horrible customer service, ignorant workers that need more training
It was fine...they need new elevators:- my experirnce was fine....Thanks
there is no way i can explain in 200 characters. not the greatest climate control or truck rental. check engine light came on and it was dirty some of my things got wet while in storage
Staff was super friendly and courteous! Great experience!
Good security measures for getting into the locker.
I have been using U-Haul storage facility sence 1980 to 2012. They have been so wonderful. Thank You
Staff was friendly, but seems like training is lacking for UBox. UBox door was broken also, door and lock attached with just screws is not secure.
The only complaint I had was that no one told me that I needed to tell them when I wanted my items shipped, so I did not get them when I wanted them. Other than that, my experience was good.
Overall a good experience. I would recommend U-Haul to others and use it again myself.
It was a good experience.
staff was knowledgeable and freindly - only problem was lock pulled off one door, and they were very kind about fixing it.
It was great, except the elevators are a bit small and the hall ways in the storage area can be wider. Otherwise all good!
Very good experience, One possible improvement is to have an express line for key pickup so customers do not have to wait in the long lines for equipment rental.
Thank you for ensuring that my belongings were stored safely and shipped successfully! For two years, the storage facility dealt professionally with my box. I am so happy to have my stuff at last!
My experience with the U-Haul at Kingshighway exceeded my expectations. The staff was friendly, courteous, and helpful. I would definitely do the U-Haul U-Box again.
It was too expensive and the front desk was understaffed.
Edward was very friendly helpful and professional. This move with the u-box was much better than my previous u-box move.
I had to change storage units due to reservation being made by u-haul agent in Idaho Falls, ID not knowing what your facility had. Your staff was helpful in making that switch.
The staff was amazing. The only thing I cannot comprehend is why the elevators are SO small. We had to carry a couch and matress set up 4 flights of stairs!!
Special kudos to the gentleman that waited on us! Every sttaff member had a smile and answered our questions/needs which got us on our way quickly and made our exhausting move easier to deal with.
Staff very courteous and helpful-pleasant experience.
It was great! Staff were helpful. Hope to get 24 hr access someday though.
Only area of improvement is to implement a fast track access process. In two of the three access instances, we had an excessive delay in getting the key to get into our storage facility.
The only thing that caused me concern was the presence of rodent poison in the unit. I just hope they don`t damage any of my personal property.
Convenient and hassle free!
Your company said a 26 ft truck would unload into your biggest room, 11x12. Wrong! I ended up renting 3 lockers.
Great staff. Very friendly and helpful
Exactly what we needed. Convenient, safe and thoughtfully laid out.
My experience was extremely frustrating. Seemed as if no one knew where my ubox was, then I was told by 2 different locations that they had it.
The staff were knowledgeable and helpful. The facilities were great, offering many size options.
I felt tricked often about the pricing. You must buy a lock from your store, the option to get no insurance is on a second page, etc.
The night before we called and made reservations but when we got there the lady who checked us out said,she couldnt find it, she was extremely rude and I wouldnt be surprised if she was racist.
The staff has been great. Kenny has done an excellent job very helpful.
My experience was great! From the first phone call until I completed my trip storage set-up. Staff was very friendly/helpful. Dan Baryliski, Kenny,Jason,Ricco are a wonderful crew
- the best!
Ou experience was overall good. Our only complain is that the staff didn`t seem to be well trained for customer service. In addition, we had to call many times before they could find our reservation.
Great staff! Helpful, knowledgeable, friendly, and efficient.
It was what I expected of a storage facility
The staff was very helpful and made moving out of my storage unit incredibly easy.
The staff was always very helpful nice. It was a wonderful experience.
staff friendly, but not all knowledgeable of services available.
Great place! Super friendly and always helpful, even when I forgot my paperwork. Would definitely use them again.
Very convenient, affordable. Would use UBox this location again. I do wish there was a location closer to where I live in IL.
I was pleased with my experience with U-Haul.There was no light inside my unit and for some reason the light outside my unit would not work.Otherwise, thank you for having a secure property.
I have been with U-Haul for 17 years. I close out my room E001 on Oct. 4, 2011. my last bill was not prorated.
I had a very positive experience with this facility. The staff was friendly and helpful in meeting the needs I had for storage.
This is a nice, safe, facility. The staff were great, and very helpful. I felt comfortable both using storage and renting a truck.
The owner and customer service staff at this establishment are outstanding. Friendly. Alert. Helpful. I highly recommend them.
Overall the staff was friendly and the facility was clean. Lighting near my unit was poor and a little dark.
My lock was smashed and broken in transit and it had to be cut off the box. No one offer to replace it.
Storage unit was mostly clean - it could have been swept out a little, scraps of cardboard and dirt on floor, but not overly bad.
Closing at 7 PM for a storage place is frustrating and the elevators are bad, but otherwise great experience.
I`M UPSET I HAD UNIT 001 CLIMATE CONTROL IN THE BASEMENT ON SOUTH KINGHIGHWAY,HAD THE UNIT ALMOST 5YRS WENT TO MOVEOUTHAD MOLD ON A LOT THINGS VERY DISPLEASE CALL ME 314-252-1607,REGINA MARS
Could not get through on the phone. Had to drive 30 miles to locate my ubox and arrange for it to be dropped off at my new house. Service was terrible and took too much of my time.
Everyone was kind, courteous and fast with their assistance.
Every employee was so friendly and helpful.
Very positive experience getting the unit as well as closing it down. Hallways were clean but some of the units I looked at were smelly. All in all, if needed, I would go back.
Very poor facility, faulty elevators often would leave you stranded on the wrong floor or between floors.
Every single employee we talked to was so very helpful.
very friendly and efficient.
you don`t evern give me a chance to explain my siatuation limiting me to 200 characters. I left U Haul because you never responded to my inquiries.
Customer service was excellent. Staff helped me with moving materials, deciding on a truck, and selecting a storage unit. They were informed and helpful.
We were satisfied with our experience with our storage locker. It was convenient and generally worry-free. My only issue was the smell that came off of everything that was stored there.
A bit expensive for what you get.
Air was musty in and around storage rooms.
Staff was friendly in letting multiple people sign up for room access.
Sometimes I wished they were a little better staffed on weekends
Very pleasant and professional staff. Very helpful and served our needs.
Very helpful and accommodating. Thanks for the good customer service!
The previous tenant left the lights on before moving out, so the lights are burnt out and I had to move in my belongings using the hallway lights
the time I rented space from you was handled in a very professional way. no problems to report.
There were often problems with the elevators causing us to ride up or down floors without need.
thank you so much because I know it was last minute on my behalf but I was glad that I was able to get a storage with the short notice.
thank you for the space service was great. if or when i may need storage agian i will consider u-haul 1st
The elevator sucks. They need repair and/or upgrade. Staff is aware so I guess it`s an funding issue
I was very pleased with the service I recieved and am glad to have a great storage place to use in St. Louis.
Excellent service. I was pleased with the service and with the overall experience. The two guys were excellent.
I have always had excellent service at this location 1641 South Kingshighway.The manager was very helpful. I have recommend frends and family to this location.
The elevators were in need of repair and the floor could have been vacuumed a little more regularly. Donna and Dan were super! As were the rest of the staff.
Donna and her crew are great and helpful every time I`m there.
The facility was convenient and well organized.
The associate who helped me move in didn`t know what she was doing, and she didn`t explain how to access the unit afterhours. I was not able to view the unit. She made moving in very stressful.
Office had no knowledge of my reservations. Office could not understand how to find reservations. Elevators did not work. Lighting on 3rd floor poor. Staff response time poor.
the staff was very informative.
Every time that I called with questions the staff was friendly and so helpful. I would definitely recommend this location for everyone I know!
The counter Sales Associates and the Manager are very helpful and just makes things easy for me as a customer! They should be commended and gifted salary increases! Thanks Uhaul!
I needed to get in earlier on Sunday.
The staff was very friendly and helpful. I would definitely use this facility again.
the staff was very nice,patience. answered all my questions.
Had difficult time taking the elevator down from the 2nd floor storage area. Had to call the sales counter to ask that someone send the elevator up!
You all were great. I have recommended this facility to at least a dozen friends.
Elevators in almost disrepair. One elevator generally unsafe and unusable. Made moving large amount of storage difficult.
I had a very positive experience with the facilities and the management.
Uhaul always takes good care of my moving and/or storage needs. I do not use any other facilities!
The elevators are never operational and there is no manager or someone on duty during hours after 3 p.m. with authority to address customer concerns.
Unit dirty, rodent trap in space. Humidity evident, motion-sensing lights did not immediately come on, one elevator was broken. Hallways/doorway to unit would not accommodate an average size sofa.
Donna was excellent help for us. Very patient while we made up our minds!
I was provide good customer service
Actual unit did not have lighting and dark. Hall lights trigger with motion and sometimes delay. Bathroom in rental area not clean. Staff, however, are excellent professional
Mananger Daniel B. and his staff were excellent and very helpful. Great location, will use again.
All was well organized and we got in and out without delay.
I HAD A VERY POOR EXPERIENCE AT THIS
Donna provided us with all the information we needed and we signed up for climate controlled storage. I am confident from meeting her that everything will be just fine.
The staff were wonderful. Most of my stuff was able to get up to the unit, a tall bookshelf, however did not fit on the elevators and a cross-beam support under it came loose while trying.
I STORAGE USES ARE VERY SMALL. WHEN YOU HAVE A ONE WAY TRUCK THEY OFFER YOU A STORAGE UNIT FOR 30 DAYS FREE, BUT WHAT DON`T TELL YOU IS THE UNIT IS SMALLER THAN A WALK IN CLOSET
A very positive experience overall
The only issue I had is that refunds are not given even if the storage unit is only used for a portion of the month.
i used the u-haul phone number they quoted me a rate when i got to the storage place it was something different. which was very dirty because i would have went to public storage
U-haul Kings Highway was a good experience for me, during a stressful transition in my life.
The staff was very quick to help when I had a problem with a scheduled mover who did not show up. Thank you for the professional service.
The experience was a good one.
The staff was very helpful. The bolts double locking system needs to be revised.
Only had storage space for 8 days out of this month and still had to pay $75.00 for the whole month. When I asked if the rental was pro-rated, I was told that U-haul does not do this.
The guy who helped us was great.
nobody in this office ever looked even mildly happy. the 24-hour access rules changed evrytime i came in...wtf?
Donna does an incredible job of making sure all my needs were met and is very pleasant to work with
very easy move out, helpful staff
Facilities were well-lit and clean. Staff was friendly and courteous and willing to help. Only drawback is that it was a bit humid during the hotter days.
I was very satisfied with my experience - although it was busy when we arrived, the staff was attentive when it was our turn, and worked quickly to correct any small problems
Service at the facility was great! uhaul.com needs work reservation was made on-line, a rep never called me within 24 hours and the reservations was wrong when I pickup up my equipment.
There were a number of people who helped me but the one who stood out the most was Donna. She is very friendly and was so helpful in scheduling our truck rental to meet our needs.
please contact me 3142106328
please contact me at 3142106328
The service desk people are very nice....However, I recommend that you plan to arrive well before close, or you will not gain access to your unit.
the experience was good, except for the rate advertisments online compared to actual. Also when i got my storeage unit i have a pillar in teh corner that takes up space.
How would I arrange for my bills to be paid automatically from my bank?
If we are inside the storage room too long the lights go off until we step out of the room? I`m not sure how it works.
Guy on phone kind,helpful,professional.Donna--foul,abrasive,refuse 2b engaged in cnvrsation,answr 2 everything--no.No note online that I don`t have 24hour access for 3 mos.
My only issue was that it needed to be swept and the baseboard on one of the walls was detached and bunched in the corner.
We had a good experience.
Chemical Spill, and stench prevent use of an entire floor.
I talked to Donna at the U-HAUL at KINGS HIGHWAY and she was very friendly and helpful. I only wish the hours were open a little later.
Staff was nice and helpful. Told me everything I needed to know, showed me the unit to make sure it was what I wanted, and made sure all loose ends were tied up. Definitely recommended!
Andre Reitznergeneral managerprofessional and friendly, and Ariana Hayes was professional, patient with explaining my contract, and gave me a tour of the building, Good Job guys!!!
The staff were very helpful and accommodating, although the motion sensor lights in the hallways of the storage units don`t always turn the lights on when they need to.
I Love the people there very nice !
I accomplished what I needed to do but an employee lost her temper and screamed at a customer in front of the everyone.
The size of the storage place was smaller than that written in the contract.
Facility could use some updates.
Most of my questions were unknown to the person helping me. They had to repeatedly ask someone else. I assumed this person was just new.
procedure was not explained at the beginnng. I did not know after waiting in line to get into my storage unit that i needed my ID to get the key. no one had pointed that out to me.
It was nice and clean the people are willing to work with you and are helpful.
Overall of was a good experience
The door was too small to put large furniture.
But the staff helped me to find another storage space where I could put my big furniture.
The young man who helped us was wonderful. I believe his name was Fred.
the Staff was so very helpful to me and very nice during the whole process they made things very easy.