Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
PICKUP: Store opened 7 minutes late (9:07am), staff was courteous/helpful/professional and processed me/others quickly. Vehicle was clean/gassed BUT NEEDED Engine check: “Check Engine” light on. RETURN: Employee was in lot and met me upon entry. VERY SLOW CHECK-IN & TECHNOLOGY: employee & I repeatedly waited for hand-held to complete each step of checking and finalizing return.
Kathleen Gross
Rating:
5.0
The guy who checked me out was super helpful and friendly. Great customer service.
James Zych
Rating:
5.0
Everyone interacted with was helpful and friendly and wished me well on my move.
Nicole Gottlieb
Rating:
4.0
Customer did not leave a comment.
Theody Abrigo
Rating:
5.0
Make sure the tires are in good shape for a one way trip across 4 states
James Price
Rating:
5.0
I rented on a Monday. By the time I returned the truck at 1:40 PM, the check-in area was full of vehicles. No where to park except in a parking space in the back parking lot. No one around outside to check-in the vehicle.
I indicated a return of the vehicle by 2:00 PM.
I took the key into the front desk where 3 staff members were,-one guy acknowledged my presence and acknowledged my check-in and return of the key. The other 2 were surfing on their cell phones.
I get a telephone notice and call to indicate if I didn't return the truck,-they will report it stolen to the police. I rushed down there to point out the photos I took of the check-in and explained the interaction I had. Katy was very nice and apologetic about the incident.
Booooooo to U-Haul
Philip Lamczyk
Rating:
5.0
Customer did not leave a comment.
david johnson
Rating:
5.0
Keep good workers like Miss Kay she went above and beyond the call of duty and I love that
Marion Baker
Rating:
5.0
Customer did not leave a comment.
Holly Mulligan
Rating:
5.0
Customer did not leave a comment.
gary passanise
Rating:
5.0
Customer did not leave a comment.
BENJAMIN DIEBEL
Rating:
5.0
On the Friday I last visited there was a significant wait.
George Dickerson
Rating:
3.0
Needed another person to check out costumers..Busy Friday morning..waiting entirely too long to get my reservation…
PATRICK FUGATE
Rating:
1.0
The general manager was very unprofessional it was so many mistakes on this contract and I paid for it the same day they took it off my card it was not a whole my card is not a reloadable card or nothing like that I have always used that card before to get a cargo van or whatever and I am so disappointed but I'm professional GM
Arlene Johnson
Rating:
4.0
Customer did not leave a comment.
Lucas Graham
Rating:
4.0
The technician was friendly, efficient, and clearly knows what he’s doing.
Claire Wyneken
Rating:
4.0
They need a better waiting room, but the staff were ALL friendly, good-humored, helpful, and efficient.
ROBERT BLISS
Rating:
5.0
Customer did not leave a comment.
Esneydi Gamez
Rating:
3.0
Customer did not leave a comment.
Christian Hammond
Rating:
5.0
Great staff South kingshighway St Louis Missouri
Patricia Canada
Rating:
3.0
The truck was fine, but they were wildly understaffed, and I had to wait for 30 minutes to be checked out when I returned the truck. The staff were not very communicative about what was happening, added to the fact that their network/app was not working or slow
Laura Weis
Rating:
5.0
No need to have a major Credit card.
William Campbell
Rating:
5.0
Customer did not leave a comment.
shirl Clark
Rating:
5.0
Customer did not leave a comment.
Ken Kibort
Rating:
1.0
The staff was rude and didn’t explain anything to me as if I know about mileage pricing they just gave me a truck and took my money
Verleshia Roberts
Rating:
5.0
Customer did not leave a comment.
Peter Voss
Rating:
4.0
Customer did not leave a comment.
harry bahr
Rating:
5.0
Very friendly. Very easy. Great rates. Easy pick up and drop off!
Julie Devoti
Rating:
5.0
Customer did not leave a comment.
LISA BURTON
|
First Impressions
Rating:
5.0
Excellence customer service.
TIMITHY BANKS
Rating:
5.0
Great 👍 👌
CHARLES CONNERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blake Sutton
Rating:
5.0
Customer did not leave a comment.
Errin Lane
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Matthew Tassler
Rating:
5.0
The man behind the counter who assisted me was especially professional and helpful. The truck was reliable and economical.
Lisa Erekson
Rating:
5.0
Customer did not leave a comment.
Patrick Lancaster
Rating:
5.0
Customer did not leave a comment.
Danna Montes
Rating:
5.0
Customer did not leave a comment.
Toby Long
Rating:
5.0
Customer did not leave a comment.
Aharon Siegel
Rating:
5.0
Everyone I interacted with was very friendly and extremely helpful. Earl at the front desk was super personable and ensured I was taken care of to the fullest extent. I regret not getting the name of the individual who helped me pick up my trailer, since he went above and beyond to ensure I got a trailer and everything was working. I couldn't recommend this location enough and I'll happily be back for any of my needs.
Spencer Berenz
Rating:
5.0
Earl at U-Haul was very professional and friendly.
Ronald Bimes
Rating:
4.0
My gas was not full like I was told, it was very dark so I didn’t notice it until after I left, I immediately called repeatedly to inform the worker but they never answered.i just went ahead and spent the $30 to fill it up so I wouldn’t be charged. Even though I drove it maybe 8 miles. Also, There was motor oil all in the back of the truck. Which got on my brand new furniture. It was a horrible experience
Dennia Butler
Rating:
5.0
Friendly and helpful staff. Equipment in great shape. Quick check out and in, very smooth process.
CHRISTOPHER THOMPSON
Rating:
5.0
Friendly and helpful staff. Quick out and check in. Very smooth and easy process.
CHRISTOPHER THOMPSON
Rating:
5.0
Very friendly and helpful staff.
Coral Rojas
Rating:
5.0
Loved the customer service they made me feel at easy picking up and dropping off.
Pamela Johnson
Rating:
5.0
Staff was great to deal with
PATRICK THEODORE
Rating:
5.0
Customer did not leave a comment.
Donald Koch
Rating:
4.0
They did not review the order properly. I had added an appliance dolley to the order but they did not give it to me.
Umer Farooq
Rating:
3.0
Truck was a mess. Dirt, hangers broken mugs, in the back. The cab was covered in dirt, trash, press on nails and cigarette butts.
Christlanda Adkins
Rating:
5.0
Customer did not leave a comment.
Matthew Sherrel
Rating:
1.0
No equipment/rental in stock even though I reserved in advance
Computers were constantly freezing so long wait times to check in
Elvira Moreno
Rating:
5.0
I have been using This location for years and the service has been great and the equipment has always worked and clean.
John Watson
Rating:
5.0
Customer did not leave a comment.
mardi manary
Rating:
5.0
Customer did not leave a comment.
CASSANDRA LOGAN
Rating:
1.0
The truck door was left open. It snowed and all of the snow was inside the back of the truck, along with all kind of trash. I had to shovel out the snow in the back of the truck. First of all, I had to go and find the truck on their lot!! The yes mi had to clean off the snow on the truck before I could even leave!! I tried calling to talk to the manager and NEVER got a call back!!! HORRIBLE!!! TERRIBLE!!! THE WORST EXPERIENCE EVER!!!
VERITA KING PHILLIPS
Rating:
2.0
After arriving at our destination, unloading, and cleaning the trailer, I received a text specifying a different drop-off location than had been originally selected. The trailer was returned to the originally specified location, however, a $15 cleaning fee was added to the bill without mention or explanation. Just add some more to the bill.
Leonard Grosso
Rating:
4.0
Customer did not leave a comment.
Nicole Ginsburg
Rating:
5.0
Customer did not leave a comment.
Holly Mack
Rating:
2.0
I booked a truck and rentable plastic moving bins online with no problems initially. A week or so later, I requested to pick up by moving bins on a different day than I originally scheduled, then got a text from U-Haul that my order was moved to a different location, then a different location from that. I called the new location and they had no record of my order and didn't even sell the items I ordered. I was on the phone with four different U-Haul locations for more than an hour to finally be told that the original location didn't have the items I needed and they cancelled the order for the bins, but that my truck order was all good. I pivoted and booked bins from another company, albeit at a much higher cost. Fast forward to picking up the truck, and we had to walk through the huge ice-covered parking lot (no salt) to find the truck ourselves. When we got to our destination, we realized the furniture blankets I ordered were not in the truck, and the app to confirm the status of the rental equipment (ie damage) wouldn't work. I went back to the retail location, and they told me I was supposed to pick up the bags of furniture pads on my way out--from a different door than they told me to exit out of to get the truck, and they did not mention this to me at all when I was there the first time. Then when we returned the truck, they wouldn't communicate with us what was actually going on, and we stood outside in the cold waiting for them to check us in. Overall, it was a lot of added stress on top of an already stressful day.
MARGARET TOIGO
Rating:
1.0
Each customer service said something different noone was in agreement about the service
melody raymond
Rating:
4.0
Staff was outstanding in taking care of everything I needed. More staff is needed as there was quite a wait with just one person working the counter at a time while the other went to help customers with the equipment.
Matthew Mooney
Rating:
5.0
Customer did not leave a comment.
Jessica Heiden
Rating:
1.0
Issues:
1. The general manager was late to open up the store. This put additional, unwelcome pressure on our tight timeline to meet the movers.
2. Upon arrival, the manager loudly exclaimed something to the effect of "...the f$&* is this s$&*...".
3. The general manager did not apologize (although the front desk lady did on his behalf).
4. The front desk lady who helped me, although very nice, continued a personal phone conversation on speakerphone the entire time while helping me, inputting my information, and checking me out.
5. The rental truck had maintenance issues. It did not idle fast enough to keep the engine running. At a dead stop, it required additional throttle so as not to die. The truck died several times in traffic, including once at an inopportune moment which could have caused an accident.
Dustin Baucom
Rating:
5.0
Customer did not leave a comment.
Jian Gao
Rating:
5.0
Customer did not leave a comment.
Jojo francisco
Rating:
5.0
Worked with great employees
Robert Low
Rating:
5.0
Customer did not leave a comment.
Suzanne Scheve
Rating:
2.0
Truck has a bad seal at the fill valve, lock left on truck, inside of truck dirty, for some reason my truck was scheduled to pick up here but my blankets and supplies were at the Dutch town location?
Benjamin Faure
Rating:
5.0
Mark the key drop better. Perhaps a sign under the awning where one returns trucks pointing to the return would help.
ROBERT HUGHES
Rating:
5.0
Customer did not leave a comment.
DONALD MAJNERIC
Rating:
5.0
The availability part is the best part. from pick up to returns
KOR'REE MANSON
Rating:
5.0
Self checkout was awesome and made my move simpler
George Dickerson
Rating:
1.0
Customer did not leave a comment.
Michael Hooper
Rating:
5.0
Customer did not leave a comment.
James Price
Rating:
5.0
Customer did not leave a comment.
STEVEN BRAGGS
Rating:
5.0
Customer did not leave a comment.
Ron Jones
Rating:
5.0
My experience was outstanding. I will definitely recommend to family and friends.
Vincent Mitchell
Rating:
5.0
Customer did not leave a comment.
Antonio Milton
Rating:
5.0
Customer did not leave a comment.
Eric Colocho
Rating:
5.0
Customer did not leave a comment.
STEVIE WINSTON
Rating:
5.0
Customer did not leave a comment.
don switcher
Rating:
5.0
Customer did not leave a comment.
hermenia ricks
Rating:
5.0
Everyone was helpful and efficient. I was in and out in about 10 minutes.
Craig Herron
Rating:
4.0
Clarity on what you are being charged for
Nichelle Mosby
Rating:
5.0
The drop off was so easy!
Karen Horning
Rating:
5.0
Customer did not leave a comment.
Maria Mori
Rating:
5.0
Customer did not leave a comment.
green eartell
Rating:
5.0
The best truck ever
Jerome Peterson
Rating:
5.0
Customer did not leave a comment.
TIMOTHY SCHISLER
Rating:
5.0
Customer did not leave a comment.
Josh Wildman
Rating:
5.0
Friendly employees with good customer service skills leaves little room for improvement. The next time I need a trailer or truck I will visit this location.
Mark Dinzebach
Rating:
5.0
Customer did not leave a comment.
Patricia Canada
Rating:
4.0
Customer did not leave a comment.
Kaitlin Springer
Rating:
5.0
Customer did not leave a comment.
DARYL REYNOLDS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Stark
Rating:
5.0
quick and easy
Guy Giudici
Rating:
5.0
No problems at all.
Linda Hanebrink
Rating:
5.0
It was an amazing service. You should come to Turkiye as well
Ferat Yilmaz
Rating:
3.0
Customer did not leave a comment.
Jay Arons
Rating:
5.0
Customer did not leave a comment.
Steve Moore
Rating:
3.0
The guy helping me was more focused on leaving than getting the paperwork done so I could move in and still have time to return my trailer in sub zero weather versus " you can just drop it off and we will check it in later". He HAD to be joking!!!
Janinea Shelton
|
First Impressions
Rating:
4.0
The elevator was not working. But fortunately, Rufus was there to help carry my belongings up the stairs. He was excellent, courteous, very polite. Rufus deserves five stars.
LARRY PIJUT
|
Overall Experience
Rating:
4.0
My unit costs a little more than other storage facilities but it’s convenient to access
Jamie Shriver
|
First Impressions
Rating:
4.0
Had a little trouble with the access card not recognizing me but finallt used a numerical code that worked good
JAY THOMBLESON
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
JAMES COLLINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yolonda Fultz
|
Overall Experience
Rating:
4.0
I know the world is different and , everyone has a since of distrust towards each other . But we’re expecting our customer service workers to be a little more pollite and professional .
cyrano campbell
|
Overall Experience
Rating:
5.0
I love my time with you. All people were very friendly and nice and always helpful when needed.
SHARI STEWART
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jana sepich
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tierra Parks
|
First Impressions
Rating:
2.0
I personally found the GM at this location was unprofessional and dismissive to me and my unfortunate experience, I found him to be argumentative and completely disregarded the impact his words affected my disgust with his unprofessional demeanor.
PATRICIA WRIGHT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MONIQUE WILLIFORD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shamell King
|
Overall Experience
Rating:
2.0
Unit leaked and there was damage to boxes. I told the employee on the 6th when I moved out that I didn't need the unit any longer. On the 11th I received a call from an employee asking if I moved out. I said yes and that I told them I was 5 days earlier. She said the manager told her to refund the month, however I hadn't been charged. She said ok and thanked me. The next morning I woke to a charge of $99.95 on my debit card. I called the location and the manager said that he remembered me and agreed that he was refunding the rent. After over 40 minutes on the call, the manager advised that he was refunding the rent but he was having software issues and would call me back in 10 minutes. It's been if over 48 hours and no call back and no refund. I've called the last two days and can't get anyone to answer.
mike jennings
|
Overall Experience
Rating:
5.0
I will be officially moved out 9.16.23
Brittany White
|
Overall Experience
Rating:
1.0
Bugs and roaches in the facility. Some bugs got into my storage unit and into some of my belongings. Need to clean this place for real. Never coming back here or recommending this to anyone.
Ben Um
|
Overall Experience
Rating:
5.0
On the move in the mgr was very helpful in trying to locate a diff unit as the larger size we were quoted on the phone turned out not to be available, he did comp us an extra month for free as this was an emergency situation and being from out of state.
Check out was super easy and quick. I started to use the app but it froze up so went to front desk and the owner was the one that checked me out. Overall an great experience.
Constance Prater
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Charlene Mcclain
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Bencini
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kineta Mcmath
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyshea Brown
|
Overall Experience
Rating:
5.0
They hooked me up when I needed it the most and when I couldn't agree to the whole agreement and get back in time. They let me extend my time. And they didn't get upset with me. When I was late period they were very friendly, helpful. Jamar helped me so much. And his manager was so nice period even though she was in a rush. She was so nice period didn't catch her name though my fault. Her name may be Rhonda period or I made a fool of myself.
matthew riley
|
First Impressions
Rating:
1.0
Staff was nice and helpful but as I was moving into my storage unit, I saw bunch of cockroaches in the hallway. Please clean your facility!!!!!!!!!!! It’s so dirty and if I find a cockroach in my storage unit when I move out, I will be filing a formal complaint…. Or you can give me my money back and let me use the storage unit for free this month because I definitely will not be using this storage facility after the lease ends for the storage unit I paid for..
Ben Um
|
First Impressions
Rating:
1.0
They locked me out of my personal possessions almost immediately, because I “didn’t use the proper type of padlock.” This was after I had been assured that I could use my own lock, the exact one I used. They offered to give me a free lock… and never did. Multiple times, my key card would not let me into the building during the posted access hours and I was told to just try again later. I lost my job at one point, requested access to my unit so that I could remove an item that I desperately needed at the time, and they refused to let me in. I have now been stripped of the vast majority of all my possessions. All my son’s baby memorabilia, family heirlooms, my furniture, all of the audio engineering equipment I had purchased over several decades. I pretty much hate this company with every beat of my heart. What a predatory scam. It feels like UHaul gleefully ripped my soul out of my body and is now asking whether I enjoyed it.
Matthew Winchell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERMAN BROCK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher bady
|
Overall Experience
Rating:
5.0
The U-Haul experience for almost 2 years was a "Class Act." I'm serious, even the payment by phone system. They changed managers in the middle of our stay and it didn't lose any of the excellence. It does not get better....I don't know about anyone else, but U-Haul did me and my family right. Thank you so much.
James Potter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew Letz
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Caron Burress
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tambie Daggs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gijuana Adams
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ella Traynor
|
Overall Experience
Rating:
5.0
The staff really helped me get things right.
DARYL REYNOLDS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CANDACE WILLIAMS
|
First Impressions
Rating:
5.0
I had a great experience with staff.
Pearl Tabb
|
Overall Experience
Rating:
5.0
I’ll be back 😁
cheryl russell
|
Overall Experience
Rating:
2.0
Pamela and her crew was very helpful and nice. Donna and her crew were completely unprofessional
Tanisha Tucker
|
Overall Experience
Rating:
3.0
The unit said it was inspected November 14 but the floor is dirty and I currently laid tarp down to make sure my boxes wouldn’t be dirty . Just making sure it’s mopped out would’ve been great .
Tynia Fowler
|
First Impressions
Rating:
3.0
For the most part, things were great. I was given a first responder discount which was awesome, but the lights in my unit burned out and I was told it was my responsibility to change the lights in the unit. That didn’t sit well with me. When I changed cards, apparently the system didn’t take the autopay I came in to set up and I was notified for nearly a year, which is terrible, but Rhonda was awesome and worked with me to get it figured out. So overall a very mixed bag.
Mike Cohen
|
Overall Experience
Rating:
1.0
Donna was very rude. She is just trying to get you out the door. She isn't trying to hear any of your concerns. Donna had me so frustrated. I made reservations online, but she was dealing with me as if I was a walk-in. Doors on loading door was broken. It was just a hassle.
Tanisha Tucker
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
sylvia bedford
|
Overall Experience
Rating:
4.0
Only problem is I reserved a climate controlled unit and didn’t get one and can’t get on a waiting list for one. They said I had to keep calling back. That’s pretty ridiculous.
Lydia Padilla
|
First Impressions
Rating:
5.0
Lady’s are wonderful an help full sweet nice
LISA GREGORY
|
First Impressions
Rating:
4.0
The young lady clerk was rudely and disrespectful to me and her Boss.
DEBORAH LOVE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alona Thompson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David Wilkins
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tranae Pirtle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julia Mager
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
craig bradley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEVIN VAN ERON
|
Overall Experience
Rating:
5.0
Prices are higher than some other storages....but It think it's worth it.
James Potter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Prakalp Bharadwaj
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yolanda Eppinger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Prakalp Bharadwaj
|
First Impressions
Rating:
5.0
The staff was amazing. Full of energy, fun and very helpful. Donna and Chuck are to be remembered for their help and kindness.
Alona Thompson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Song Li
|
First Impressions
Rating:
1.0
Waited in line for over an hour, lady at the desk was incompetent. Storage door was far too small for washing machines, couches, beds etc. light was out in the unit. Elevators were not big enough. Very hot in the unit and not temperature controlled as promised.
TYLER SOMOGYE
|
First Impressions
Rating:
3.0
card key did malfunctioned often
Catherine Thomas
|
Overall Experience
Rating:
3.0
Upon arrival, the floor of the unit was sticky which at request staff attempted to clean up and provided a blanket to cover the parts of the floor that weren't able to clean. There also was not a working light inside the unit.
Justin Chick
|
Overall Experience
Rating:
1.0
My unit was burglarized while I was overseas, apparently along with several other units, but I was never notified and only discovered upon return that roughly half of my belongings had been stolen. I purchased insurance on this unit, but even if I should receive the full insurance payment, it won’t be enough to replace all the stolen appliances. Additionally, of the boxes that remained, several were water-damaged, in spite of the fact that this facility was meant to be temperature and humidity controlled.
Laurel Taylor
|
Overall Experience
Rating:
5.0
The young lady who help me was extremely kinda and accommodating which was beyond appreciated, moving can be traumatic and she helped make it less so.
Imani Bennett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Veronica Cross
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
cornelius holman
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful.
Katie Whitman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lisa bohnert
|
First Impressions
Rating:
5.0
Great customer service
Barbara Dunlap
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bogdan Swider
|
Overall Experience
Rating:
5.0
The manager went above and beyond what he needed to when we couldn't fit all of our things in the large storage unit at this location. He found us another unit at a nearby uhaul. Thank you!
Thomas Dinwiddie
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JENNIFER HOUSTON
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
darnell swanigan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NANATTA WADE FRIESON
|
Overall Experience
Rating:
5.0
Staff was great! Very helpful
Thank w
Brigette Mcgrath
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joshlyn Rodgers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
denise bigham
|
First Impressions
Rating:
5.0
Staff was amazing very attentive. Storage was very clean as well as equipment available.
Tami Daniels
|
Overall Experience
Rating:
1.0
Elevator was broke for a week or so!!!
coraletha haze
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew Williams
|
Overall Experience
Rating:
3.0
Roaches were in the hallways
TYLER WOODARD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Simeon Dockett
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael McDevitt
|
First Impressions
Rating:
3.0
Mostly good experience, Access boxes for after hours are broken, no card or code will work. Advised by CSR that would be fixed sometime this week, maintenance crew doesn't work on weekends?! Please expedite getting these fixed. Thank you, PKrash
paul krash
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLES CONNERS
|
Overall Experience
Rating:
5.0
Still my future choice
Li Wang
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Foltz
|
First Impressions
Rating:
4.0
The employees are very helpful. It seems they could do a lot better with more competence from Uhaul itself. Let your great employees shine.
Sean Dickey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINA FARR
|
First Impressions
Rating:
5.0
The staff was so friendly and helpful! Every interaction I had with them they were extremely personable and went out of their way to help me! Incredible customer service!!!
Would definitely use again and recommend them highly!!!!
JENNIFER BELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danette Rodriguez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julia Mitchell
|
Overall Experience
Rating:
5.0
This location is the only location that I go to, this one is my favorite. Very professional, friendly and quality service every time.
SHEENAH SIDES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Sinclair
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angela Campbell
|
Overall Experience
Rating:
5.0
The lady who helped me was great. She gave me her full and undefined attention even though they had a lot going on. The first unit I reserved the door would not latch so I had to get the next size storage unit. The next unit had 2 locks on it so unfortunately I was not able to have that unit. Third unit was perfect. The only down fall is I had to get a bigger unit so it cost me more then I expected.
Tami Daniels
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott Leuchter
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Mecayla Kilgore
|
Overall Experience
Rating:
5.0
Very helpful staff!
Wayne Harshman
|
First Impressions
Rating:
5.0
Great employees
Jami Jackson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julia Mitchell
|
Overall Experience
Rating:
3.0
Everything was great except I’ve talked to someone 3 times about cancelling my storage unit and I still don’t have a confirmation that it’s been cancelled yet. I’ve had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don’t get where the hand up is and that’s very frustrating.
TORII DAVIS
|
Overall Experience
Rating:
4.0
Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.
RICHARD WINTER
|
Overall Experience
Rating:
5.0
James is a great manager, very hard working and nice. Ronda and the crew are hard workers.
Shari Ewing
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Diaz
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Adam Burke
|
Overall Experience
Rating:
5.0
Excellent on-site team. We were most appreciative of the service.
Thank you!
Merceds Enrique
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judy Vaughn
|
Overall Experience
Rating:
5.0
The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!!
⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️
JERRY RAYMER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony D Arnett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul StJacques
|
Overall Experience
Rating:
2.0
I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I’m paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to small
Alan Ortiz
|
First Impressions
Rating:
5.0
Exceptional service!
heather miller
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ryan Chester
|
Overall Experience
Rating:
5.0
Very professional service
Anthony D Arnett
|
First Impressions
Rating:
5.0
The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.
Janet Johnson
|
First Impressions
Rating:
3.0
The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers).
** If you have large pieces to store I would suggest a facility with a freight elevator. **
Aside from the elevator size, I would recommend this facility, overall a clean and secure center.
Rachel Johnson
|
First Impressions
Rating:
3.0
Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it’s still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It’s guaranteed to make you do that.
TORII DAVIS
|
First Impressions
Rating:
4.0
The door to the unit didn't fit well
Janinea Shelton
|
Overall Experience
Rating:
4.0
Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.
Gene Fitts
|
Overall Experience
Rating:
5.0
Good
Andre Faries
|
First Impressions
Rating:
5.0
Great employees at this location. Had no problem accessing my stuff when needed.
Thorhan Kittelson
|
Overall Experience
Rating:
4.0
The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.
Julia Goetze
|
Overall Experience
Rating:
5.0
Great customer service,
beverly estes
|
First Impressions
Rating:
4.0
Good job
DALE MARTIN
|
First Impressions
Rating:
5.0
service is pretty good
rui Yang
|
Overall Experience
Rating:
5.0
made my storage and truck rental experience a wonderful one.
Ramon Gorres
|
Overall Experience
Rating:
4.0
I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.
MELISHA WILLIAMS
|
Overall Experience
Rating:
5.0
The employees were knowledgeable and helpful.
Evan Eshelman
|
Overall Experience
Rating:
5.0
My overall experience was excellent. All of the U Haul associates delivered great customer service.
Gene Fitts
|
First Impressions
Rating:
4.0
Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.
JANE SHAW
|
Overall Experience
Rating:
1.0
I was charged for several items that i never requested. It was a overcharge on my friends card.
Tony Allen
|
First Impressions
Rating:
5.0
No issues at all during my time with this facility.
adrienne glore
|
Overall Experience
Rating:
5.0
We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.
nancy donnelly
|
Overall Experience
Rating:
5.0
Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.
Thorhan Kittelson
|
First Impressions
Rating:
5.0
The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.
Latanyia Morris
|
Overall Experience
Rating:
5.0
Friendliest customer service I've ever received when renting a Uhaul truck.
Kristie Mccurdy
|
First Impressions
Rating:
5.0
The staff was friendly and units secure.
Joel Fischer
|
Overall Experience
Rating:
3.0
The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.
Joel Fischer
|
First Impressions
Rating:
5.0
James and crew are amazing!!
shari ewing
|
Overall Experience
Rating:
5.0
Was very helpful and courteous
Ervin Lawson
|
First Impressions
Rating:
4.0
They are great for what I needed.
TIMOTHY GROSCH
|
Overall Experience
Rating:
5.0
Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.
Justin Villet
|
First Impressions
Rating:
4.0
Good work.
Maurice Fondren
|
Overall Experience
Rating:
5.0
They wer very friendly and helpfully.
Brittany Gasawski
|
First Impressions
Rating:
4.0
Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.
GWENDOLYN SIMS
|
Overall Experience
Rating:
5.0
Very friendly staff on hand
Christina Pethe
|
Overall Experience
Rating:
1.0
First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not true
Christine Lockette
|
Overall Experience
Rating:
5.0
Thank you very much it was a pleasure doing business with you.
helen herman
|
Overall Experience
Rating:
4.0
Had a great experience working with the staff regarding storing and truck rental
Ramon Gorres
|
Overall Experience
Rating:
5.0
Would definitely rent space again if needed...
Tim Tettambel
|
Overall Experience
Rating:
5.0
The staff was resourceful, the entryways are clear and easily navigated, save for the fact that the stairway from basement to 1st floor is blocked by the carts.