Customer Reviews for U-Haul Moving & Storage at Mile High Station
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Mile High Station
Only reason it isn’t a perfect rating is that the employee said he’d sweep the locker before we began moving our stuff in, but he never did. It wasn’t too dirty, so we decided not to wait or complain.
I was over charged! Initial payment included 30 miles, this was not subtracted from the total after dropping vehicle off and it appears as though I was charged for another day - I did a night drop
How can we resolve?
Trailer I ordered was to be made available at Arvada location on 63rd and Wadsworth Blvd at 10:00 AM at a agreed rate of $104.00. Upon arrive the trailer I had reserved was mistakenly rented to another party. They located another trailer for me from the Lower Colfax Location. It took an additional 2 hours of the morning to get the promised trailer. The rate I had to pay for the trailer was $41.00 higher than originally agreed upon.
As a result there was considerable more driving and waiting. Plus more money :-(
Other than that equipment was fine. It was the breakdown and service that created the issue's.
Next time give me the location I request the first time. Your customer service sent me to a different location only for them not to have a trailer and then ended up sending me back to the original location I had requested
Always a great place to rent. I have rented trucks here for my last 6 moves and the team is always on their game. On time, efficient and polite.
My only feedback I would give U-haul, would be to consider a new pricing structure. I've rented from U-haul multiple times, and I'm consistently frustrated by the fact that the rental is priced on a week structure. I've never needed a trailer for more then 3 days, and it would be much more customer friendly to consider a few different timeline structures. I only rent with U-haul because there isn't really another place to go for trailer rentals.
A little bit more signage to find out where I should go for parking. I'm just not used to having the customer parking across the street from the store. The staff was friendly and did everything to hook up the trailer I rented. Other locations I have been at have had girls that couldn't pick up the trailer so I would always help.
Was not the location arranged for, and was not convenient, but people were helpful. Equip was not clean inside (greasy surfaces) which required extra prep during loading. Also trailer had obviously seen extensive use, so weather seals weren't good or well maintained.
Because of the trailer door not working well, this location offered me a $25 discount. Did the trailer do its job getting me across country? Yes. But we spent at least 1/2 an hour trying to get the door up far enough to empty the trailer and we could never put it back down.
This was, hands down, my best experience at a Uhaul location. I rent trailers and/or trucks a couple of times per year, and have not had this level of service at any other location. Upon picking up the trailer, the gentleman behind the desk walked me out and hooked the trailer up. The drop off, handled by a different associate, went just as smoothly. Both were polite, prompt, and professional. I will be a repeat customer at this location in the future even though it is a little further from another pickup location. Thanks! JM
I made my reservation a month before pickup. It was for a 5X8 from Denver to Las Vegas. The day before pick up, I was called and told to pick up the trailer at a dealer over 15 miles. When I made the reservation it was for the dealer in my neighborhood... one mile away. Why the switch?
Check in was a breeze. Gentleman that checked me in did a great job!
very difficult location to find, if you are not familiar with the area. I would suggest adding more directional signs.
I thought the staff were very good and had great customer service experience.
Nothing to add. Good service, good equipment, good price.
You all we're outstanding!! I'd highly recommend your location to anyone needing a local u-haul!
No suggestions - they run a good location here. I have used it probably 5 times in 8 years.
Please make sure when a reservation is made for a certain
Pickup location, that
The equipment is there. We had to scramble to find the equipment. Bad.
The only problem I have is that I was sent to the office which is next to Milehigh Stadium, during the time before a Broncos home game.
No complaints . We were in and out in our allotted time . Logan and Nick super efficient .
It was a pleasant experience and awesome ???? truck
This place looks perfectly operated.
Really nothing. I thought the people in the office were great. Very helpful, and they know their products inside and out.
A real pleasure to work with.
First location bailed and didn't notify me.
Speaking with a customer service rep, gave me a discount.
The incompetent crew at the pick up location took them awhile to understand that.
Upon drop off, the team literally argued with me for about 5 minutes until the dope behind the counter remembered me from the night before.
The method you use for "measuring" how much gas was used is awful. You should use the same image on the rental form as the gage in the car. I believe you use two different images with the deliberate intention of being confusing in order to rip people off. Also, the people who work there are assholes. Run-of-the-mill young, male, adolescent assholes. I'm not sure what you can do about that, though, as I imagine nice, normal people have no desire to work there.
The morning I picked up the truck I was told by a young brunette that I would be pro-rated if I brought back the truck early. When I brought the truck back I was told this wasn't the case and if I liked I would be contacted on Monday to discuss pro-rating. I was never contacted and charged the full amount. I am disappointed with Uhaul's unprofessional conduct.
Had nothing but good experiences here.
Kevin in the vehicle checkout/return was more than helpful. His customer service skills should not be overlooked by your firm. His friendly and knowledgeable efforts made my rental experience much better. I hope the mgmt is awarding his efforts adequately. Thanks
Seamless pick-up and even easier return! I will be back in the future. Thanks
I have not been refunded the difference between the actual cost and the deposit yet and would like you to refund me that difference immediately.
These guys were great...from helping me install the hitch, to educating me about the trailer etc. Very flexible and nice to do business with!
Great experience from start to finish.
Not crazy about the location, getting in and out, but overall good, quick service. Thank you
Thanks a lot to all the personnel, helpful, kind and clear! Will definitely be back!
I love the online check in, so smart!!
Add pick-up and drop-off for seniors and disabled.
Everything was super smooth! I appreciate the efficiency!
everybody was super friendly.
I almost drove off with my padlock on the rental trailer. First employee said that I was good to go, without checking the inside of the trailer for cleanliness or the ten rental blankets. The second employee caught me just before I left the lot. Both employees were quite friendly.
Very convent location of moving downtown. Has parking for free!
As usual the staff was awesome and detailed with my needs.
The front desk guy seemed to be in a rush, but no real issus
The service was extremely good. It was friendly helpful and efficient.
The rental pick-up was easy and the staff was very helpful. I would recommend using this location :)
I am not sure how the bids work for trailer contracts, but I was located in the suburbs of Arvada, CO and told the dispatch person or whomever when I called in I wanted to go to a close location. There are 3 U-haul locations that surrounded where I was staying, yet I was told I had to drive 30mins into the city with busy streets in order to pick up this trailer. Incredibly inconvenient.
I also instructed them that I was a first time tower, and there could have been a few things told to me that were not:
1. When the trailer is empty, it will rattle, shake and bounce like crazy, but not to worry...Or something. It was so noisy I pulled over twice to make sure everything was ok.
2. Ask me at checkout if I have a "Red" plug attachment to make the trailer lights work from the vehicle. This doubled the time I was at the location, because I had to go back inside with my child in tow to make another purchase.
3. Also, as a business with desire to increase sales each year, attempt to upsell me something other than storage space. I was moving out of state and in no need of a storage unit, but I did pick up a lock and bungee cords on my own.
- This is a simple profit maximizer that a good business should be trying to sell to every customer.
Otherwise, it worked out fine. Trailer held everything, and I'll use you guys again.
When i mapped uhaul places in Denver it showed many that have been closed. The location above was my fourth place to visit. One was closed earlier than it posted on the sign.
Seems to me you need to tighten up your reservation system. There should have been no question as to what I was getting. Next time I make a reservation, I can't be confident that I'm going to pay what I expected to pay. That's a problem for you.
Customer service was excellent. All staff were courteous and very helpful.
Was not made aware of tax on my rental until my return which added over $50 to my total charge.
Male associate was unfriendly ...it just seemed like he didn't value our business... On the plus side the female that helped us check the truck was very friendly and eager to help us!
the staff at the lower Colfax Ave office were professional and very helpful.
Richard and Team are excellent. Always friendly and incredibly accommodating...keep up the great work!
They graciously moved the location from the OTHER W. Colfax address. I went to the wrong Uhaul:)
Rented a van - there was questionable liquid on the mat. Not good for our furniture.
I was charged $31 for "cleaning ". We had one houseplant spill in the back of the truck and swept it out ourselves. But we were still charged without reason. And the amount was higher than our rental fee
The van needed a wash really badly, staff was friendly, and things went very smoothly.
I went 1.5 miles over and was 30 minutes late to return with no extra charges beyond the mileage. Over all great experience- just make sure NOT to rent from this location during a Bronco game.
require gas tank to be full on return
Nicholas was really helpful and made the experience great!
Excellent service and smooth transactions. The only complaint is the cab smelled (like someone may have smoked?)
Very helpful staff! Had us hooked up and out the door quickly, friendly guys -- even told us to wait for a bit to see the Denver Broncos bus drive by on the way to the game.
Better parking. It was hard to figure out where exactly to park and the main lot was full.
Lovely customer service. Thank you Phillip and Louie for making this uhaul rental a great experience. Thank you!
Everything was great. All of the staff very helpful.
may be add some lighting in the return parking lot.
very nice and knowledgeable staff, that's why we rented from this location again.
thank you for asking.
you have a great day.
great ride enjoyed driving it
The guy who rang me up and prepared my truck rental was very nice, quick, and efficient! He even took a moment to ensure the mirrors on the truck were properly oriented for me, which I've never had happen before! Very happy with the level of service here! The only reason I didn't rate 'excellent' is because there didn't seem to be any parking at this facility (though I certainly could have overlooked where I could/should have parked).
Told the deposit was refundable definitely was not, trucks alignment was fucked...
I had reserved a 17' truck but when I arrived I was given a 15' truck. The site should not have accepted my reservation if the truck was not available, so I was pretty upset about that. However, the staff was very accommodating and that helped to quell my frustration.
Without question this location rates number one in the places I've rented U-Haul Equipment.
I had reserved at a different location and they never called to tell me they moved my location. This location was very courteous though.
I had a good experience with this store after being ran around by the store on 2720 santa fe dr. Denver col.
I will never pick up from them again.
Colfax store yes, but overall was a very bad experience.. was told and called for a trailer one way and when arrived it was rented out not once but twice.. so waisted two round trip 40 mile drives to be told i had to wait again.. not exceptable customer service.. no communication among employees..
Great great customer service
Eric was very helpful and pleasant. We really appreciated how the team here treated us. Thank you!
If a customer puts in too much gas they should get a credit on their next Uhaul
Easy check out and very friendly. Explained everything thoroughly. Told us all we needed to know.
Fast and easy check in check out. Great customer service with a smile!
This venue helped me hook up my break lights with a pull trailer and although we we're successful I do appreciate the help. I ended up renting a truck and it was so easy and helpful to use. Thank you Uhaul!
Dropping off the truck at night was a little scarey.
Rent 4 Wheel Drive vehicles, especially pick up trucks.
The pick up location is well stocked with a good variety of packing and moving supplies. The guys checking the trucks out and back in are efficient, knowledgeable and courteous - above and beyond!
This was the easiest UHaul experience that I've ever had. The staff was friendly and very helpful with the motorcycle trailer that I rented. They went out of their way to make the rental experience smooth.
Everything went off without a hitch. Pun intended.
The W Colfax location is AMAZING!!!! I literally just pulled up to the guy and withing 90 seconds He had the trailer unhitched and I ready to go. He even helped me fix some damadge i had done to one of my headlights before I left. REALLY GREAT crew at W Colfax!!! Originally I was supposed to drop off at Urban Self Storage. But they were TERRIBLE. First, they decided to close their office an hour early with no warning or sign. Then, when I couldn't get into the gate, becuase the gate code for me that was put into the computer hadnt been activated at the gate, I spent 30 minutes on the phone with someone trying to fix it, that couldn't because the contact at the store wasn't answering
I don't think that my fuel tank was actually full when I picked up the van. The needle was barely on F on the gauge and although I drove only 18 miles, it took nearly 6 gallons of gas to fill the tank before I returned it.
I loved that this place was open later than the other UHaul locations in the Denver area. The after-hours drop off was very easy and the price was exactly what I was quoted online. Thanks!
Nothing - everything was great.
Please remember to always supply the customer all the things they order. During my last visit the crew forgot to include the dolly. It would have helped a lot to move boxes from my trailer to the door.
The auto transporter had one tire strap broken wasn't long enough to go around the tire
Check in was easy, check out was easy, clean, well running truck with wonderful air conditioning. Really positive experience!
The management team was super helpful!
Couldn`t have asked for a better experience. Louie and Cassandra took excellent care of me and recommended the perfect truck and storage units for my needs. Customer service was top notch.
Would have been great if the windscreen was cleaned inside and out.
Easy to find and very easy to drop off. Thanks!!
Brian at the self storage is great! Went above and beyond, exceeded all expectations.
We do not have the skill to back-up a trailer. The workers backuped up our trailer when needed. Thanks.
It was easy and the customer service guy was very friendly and helpful. The truck was perfect for the job.
Been renting from you guys for the last year and will continue at this location. Good to see Uhaul now has standards for their stores. When I rented from the Lakewood, CO branch in 1999, a bunch of stoner idiots ran the branch and I swore I would never rent from Uhaul again.
Very efficient. Great job!
Great experience. Those guys at that location are TOP NOTCH!
I was so impressed by the facility and the staff at this location that I will be telling every one I know renting uhauls to rent one from this location.
I rent trucks several times a month and I always rent from this location because they are friendly, professional and do their best to make the customer happy! I highly recommend Richard and his crew!
walked in without reservation and manager was able to accommodate my needs quickly.
good experience no problems at all
Over all and pertinent to this location a great experience. HOWEVER. I had my rental transferred to this location after I encountered a very rude gentleman in broomfield, Colorado
Best uhaul experience by far. Past uhaul pick ups have been slow and cumbersome. This location was fast, efficient, and friendly. Greatly reviewed and will use them in future when needed.
Excellent experience. Nicholas was prompt,polite and helpful. Well done.
The service and staff were extremely helpful. The staff helped me move some heavy pieces of furniture with me and were very attentive while I was there.
Staff was unorganized. Equipment was broken and damaged- no one checked it prior to my rental
You need more parking for customers.
Compared to my other Uhaul experience for the day, this location was amazing. The employees were helpful and extremely quick.
This location was great. Two other locations in Aurora were, " we don't have that size, so here is a phone number for you to call so you can locate one - poor customer service. Or great if you want your customers doing your work. Just an opinion.
Great team, good experience!!
Great experience. Staff was very friendly and helpful.
I had no issues here. The drop off was very easy and quick.
I showed up and forgot my keys, so I asked them if I could go get them and if my van would still be there when I got back. They said yes. I got back 30 minutes later just in time to see the last van leave the lot. I ended up having to take a larger vehicle that I did not want. I have used U Haul a lot...but will never use U Haul again. I was lied to and their solution was "just take a bigger one" at the same price.
The two guys that helped me out were great. They did an outstanding job of customer service.
Everyone was always helpful and pleasant. Had fun adding to and taking from the Friends and Family Green Room.
young gal at the check in counter was friendly and patient with us as we changed our reservation many times , location is hard to find but service was above and beyond . will use again
Problem if more than one party is moving in or out, with only one elevator and 2 dollys. Never anyone in the office. One time I showed up and the large sliding door was stuck completely open.
Staff was great. Dock at 3425 Lipan St. was awkward to get into.
Richard is on the man, he has genuin concern for his shop and staff.
Everyone I talked to was extremely helpful and patient. Will definitely be back in the future.
I loved my experience. Uhaul accommodated me with a better billing date with my physical disability allowing me to leave items in the unit w/o a cleanout fee. AWESOME CUSTOMER SERVICE! Thank you!
Staff was incompetent and completely lazy. Never returned my calls after 4 messages and it was more than a chore to simply close out my rental. Also, after hours assistance was nonexistent.
Nice open space, super friendly staff!
Incredibly... I really did like the Uhaul Staff and crew. I would use that same storage facility again if I was around the Denver area again for an extended period of time.
Great facility / I highly recommend.
Everything seemed fine. We had no issues.
The facility was close to us and so convenient. No onsite mgt. though. Elevator a bit difficult to operate heavy doors. Otherwise all good.
I was particularly pleased at the prompt service. I had reviewed and signed the agreement as well as toured the unit in less than 15 minutes.
The employees there were incredibly helpful. When no one else was available on a holiday, uhaul was. The employees gave assistance. Great thanks!
The smooth transaction, friendly staff and easy process with U-Haul greatly relieves the high-stress of moving and relocating
My issue is the unit I rented was not where I thought it was. I had to drive 2 miles to get to the unit from where I rented it. And it`s not as close to where I wanted it. That was very irritating.
I was told that if it fit in the truck then it would fit in the storage unit. This is not true. The two 5X5 units were totally inadequate.
The monthly rate was rather Expensive, access was poor due to single load bay and single elevator.
It was fine, some of the other customers made a mess that ended on my items. Price increase always a disincentive, but understandable.
secure, clean, I`ve stored here TWICE!
Overall good experience at this location.
Tried to charge me after I moved out. Unprofessional at best, seem to be into taking personal chops. Enjoy uhell :D
good staff, not the safest area in Mile High
Everyone was great- I will most likely keep my storage longer due to great customer service.
Dig this U-Haul location, right by the stadium, warehouse style building. One thing to be mindful of is going on a day or time before game day streets get clogged. I`m happy with it
I was very happy with the service overall.
Thank you for taking great care of my stuff.
Staff were wonderful at both Denver and Hartford. The ubox was a perfect way to move cross-country. Thank you!!
Very clean and well maintained!
thank you Mile High Station for all your help!!! You guys are great to work with.
the fact that my storage unit was 2 miles away in a different building location was never mentioned to me in either email or phone conversations.I had like 3 phone conversations with ppl about unit.
My unit was on the 3rd floor and although I paid for air controlled, the air conditioner was broken during my 3 month rental. It was upwards 120+ temps.
I had a good experience driving a big truck from California to Colorado all went normal and smoothq.
Staff very helpful. Place kept clean.
..Cassandra was helpful she went beyond my expectations as an employee. She was patient and attentive. When we found a unit Brian was very helpful getting my stuff in
I was very tired and ornery when I arrived at the location and the staff was able to accommodate my request and was very friendly. I`m very pleased with the outcome of my move.
We did not end up using the storage. The manager was extremely helpful. Unit was indoors, didn`t think to ask first and it wouldn`t have met my time schedule.
Minor issues: 1 always a scavenger hunt when it came to locating a cart, and 2unable to locate broom and dust pan to sweep out unit when empty.
With 200 characters, I cannot say all that I want. Instead, know that I will never use Uhaul ever again. No matter where I move. There must be someone better because you`re just awful.
I experienced issues with the arrival of my Ubox at the final locationNJ and the Denver location contacted me to try and help the situation. It was very much appreciated.
The elevator was out of order on two days when I was loading into two different units.
Great facility. Great customer service.
Richard and his staff at the Mile High UHaul were incredibly helpful and accomodating in every way possible.
U-Haul is my storage provider of choice!
Just didn`t seem as nice and upscale as other UHAUL and other storage facilities as well.
Moving is always stressful, but thanks to Richard, I was able to get all of the help I could need. I was easily able to contact him and got exceptional customer service.
The girls name was cassandra at the lower colfax store in denver she called me was threatening me that she needed my unit and she was rude. Please contact me 303 9607669
The girls name was cassandra at the lower colfax store in denver she called me and told me I had to move out of my unit. She was rude and unprofessional
Everything was fine except that I think it was a little overpriced
Richard, Juan, and Garrison were extremely helpful and courteous
We had to leave work early to get to the storage unit, so later hours would have bee better for us. The staff at the store were exceptionally helpful and friendly.
Card entry system not functioning, but staff was very helpful several times directing how to use a code.
Customer service was the best! I`ve have seen in, anywhere in years...
Everyone was very helpful and nice. The lady, I forget her name, was the most helpful and knew what she was talking about. Thanks.
I needed a storage unit for an immediate temporary fix with my new move and the service here was awesome it really took some stress out of moving i only wish you were closer to my home
1.DON`T RENT STORAGE HERE.2.Everyone we talked to had problems ranging from paying for 24 access not getting it- total run around.3.Tried to put me into more 3 units locked by them
Security card access was broken. I would imagine the use of a general access code reduces the overall security of the site.
Suggest better 1800uhaul customer service! Shouldn`t be acceptable to double bill then pass customer on to rude rep who told me to keep calling back after I`ve already called multiple times.
Chazz went above and beyond to find us the next size up storage unit.. Cassandra was extremely patient with me on the phone as I had to change my reservation twice ..
only concern! At the 3425 Lipan street storage unit.. Was not able to access accordingly. Sale clerk at U-Haul replace security access card, hopefully it works.. Thanks again.. U-Haul!
Good location, friendly staff, easy account setup.
I was going to write a useful column, but I`m not being told how many characters over I am. SO forget it.
people were friendly and helpful
Facility appeared secure and well kept.
Top notch employee. Works efficiently and timely. Very considerate as well.
Glad to hear that you are going to keep an individual on site during the day.
After a v w Ryan long trip. Mile high made a last problem disappear and relieved part of our stress in a very professional and kindly manner
Very friendly and helpful staff. More so than at any other prior storage experience and I have moved a lot!
This was my first and hopefully last long distance move.However,the excellent service I received by all of the staff, gave me peace of mind.
Little confusion between U haul sites on drop off and pick up locations but we finally worked it all out. Tks
The staff at this U-Haul are friendly, professional and have a great sense of humor. They provided me with the perfect storage room. Thank you U-Haul!
Very happy with the initial, ongoing, and final service. This facility ensured that the customer was happy and informed! Thanks!!
Everything was very convenient and the free month of storage was exactly what we needed. I will definitely be using these services next time we move.
Staff was were all very helpful and friendly. Didn`t care for the way the elevator door operated but we made it work.
Worst experience ever due to Uhaul`s inability to deliver confirmed services. Then blamed by employee for her own incompetence. 5th move with Uhaul and the last one thanks to such negligence.
Outstanding customer service! I was truly impressed. Thank you!
Poor hours and incompetent staff. The were consistently unable to set up EFT, causing annoying missed payment calls.
Never rented storages me this before but this place is awesome for my first experience. Only thing they could have done better was unload our truck and arrange the storage locker... Lol. Tks
Very nice crew. Chazz even was nice enough to back my trailer into the bay!!!
24 hour access would make it perfect.
Denver staff were awesome. Friendly and helpful.
Great experience. Sam, on staff, was awesome. Very helpful.
Everytime I called customer service they had issues with the system which limited the extent to which they could help me
Provided excellent customer service. Very helpful when we arrived from Indiana with my daughter`s belongings.
Using this facility was a complete disaster. Terrible parking. Restrictive hours I requested 24 hour access, too. Useless staff. Disorganized facility with major access problems.
I did not have any issues with this facility until they decided to require a key to access and remove staff WITHOUT telling a single customer.
You advertise the 5x15x8 units as sufficient for a 1200 sqft home. That was incorrect. My 1000 sqft one bedroom apartment did not fit!
I called to notify the office of my move out and then received a rent due notice a couple of days later. Price, location and features changed from reservation to check in. Office seems unorganized.
Staff was horrible and had poor customer service skills. Some of the worst service I have ever had.
I would like better access hours. The staff was very, very nice but long lines were a bummer.
No place to park. That`s the only reason for not recommending.
staff was difficult to talk to and generally unfriendly and unprofessional.
The horrible customer service I experienced cannot be explained in 200 characters. If you truly want valuable feedback you would not limit the number of character to be used.
very friendly and convient
units are 1 layer of drywall have a chicken wire ceiling.The access points are open 2the public who can walk in to the units.there is CCTV but the staff is too busy with customers to monitor.
Employees were nice but there were multiple failures on the procedure. We had no idea we needed a wrench to open the box, the checkout took a long time, they pulled out the wrong box, etc.
Awful experience with customer service, sales, and individuals @ location. Unlikely to recommend U-Haul to other people because of this.
Love the customer service
Issues from the start. Hours posted were incorrect. Wasn`t notified to changes or sent an access card. Couldn`t get staff on the phone and they were rude and uncooperative.
Great facility, I used to chain link unit, was able to pack it to the top and fit more than a regular unit.
No longer anyone at front office to help. New key card access is not user friendly! Items are piling up in main hallways as no one is there to maintain. Cost is high. I would no longer recommend.
Everyone was very friendly and helpful.
There was no communication regarding the switch to the remote location as I required staff assistance
I wanted 24 hour access and to drop off a truck on site. I got neither. My storage unit`s 2 miles away, only accessible until 5 pm. No parking for an hour. Terrible experience.
I made a reservation on-line only to find out that there was many additional charges. Mandatory insurance, after hours charge of $10!, and you have to have a certain lock. additional 30%
The UBox took 10 days longer than expected and my movers had to go to the Uhaul location three times in order for it to be ready. Uhaul gave movers an incorrect location.
Besides the fact that the trucks get bad gas mileage, everything else about U Haul is top notch. Will definitely use them for my next move.
Jason was excellent. Staff was on point and friendly, I will certainly let me friends in the area know this is the Uhaul to go to! Great staff all around.
I found the site always clean, easy access. The only thing is that railing on the loading dock is completely in the WAY! it prevents easy rolling of items onto a truck.
The staff was friendly and helpful until the day I moved out. She followed us around, citing rules and regulations. Then we could not find her anywhere after we finished.
First off, the problem with my UBox were caused by the location it was shipped from in NH, so not this location`s fault.
All my things were secure and once I forgot to lock my unit. Uhaul let me know and also watched everything until I could come to lock it properly..
the manager Jason was very helpful
Renting here was just tops.
Very helpful staff at this facility. They offered to back my rental truck into the narrow loading bay.
My experience with the Uhaul store on W. Lower Colfax was superb. Jason and his team were extremely helpful. The ubox delivery time-frame: not so good. But I realize out of the Uhaul stores control.
Even in the snow and cold the lady working in the lot was cheerful and friendly. makes a big difference :
Front desk nice and helpful but did not seem to understand or be able to access their own systems. More training needed.
Every staff person was helpful and courteous. The facility, including the bathrooms, was always clean. I was extremely pleased.
Roof leaks appear to be a concer
Very clean, with helpful staff, and easy access by loading dock and elevators. There`s always plenty of carts available for use.
The staff was wonderful. I wish I could remember the young lady`s name, because she couldn`t have been more friendly and helpful. Thank you!
Would have liked to have gotten storage unit I had requested at a cheaper rate and was confirmed 2 times. Also was supposed to be a first floor unit. Ended up on 2nd floor.
The ladies and gentlemen are always super nice and efficient!
Amanda and Erica were very friendly and accommodating. They always had a smile and positive persona.
You didn`t let me know that the 2 box trailer I rented at mile high was not a standard elsewhere. This resulted in serious heartburn and major problems the day of my move.
From the beginning, the reservations were not good. I was placed in a very dark corner of the facility, and treated rudely by the staff.
the girl who works there is lazy sitting there with fake long nails and has no customer service. When you ask here any question, she is slow to respond and acts like we are bothering her privacy.
Access was good, I only needed the smallest unit, but it does have a beam in the ceiling that makes load in a bit of a challenge when stacking
The staff was very helpful when I moved in and out of the facility. Great customer service.
Our storage unit was right by the loading dock, so it was damaged from the outside from trucks backing into our unit, pushing the door in about 4 inches and dented the wall as well.
I cannot keep my disdain for my uhaul experience in under 200 words. 10`x10` storage unit with a 5` tall door?? GENIUS AT IT`S FINEST
Amanda and her sister were very accommodating. I do not believe that I was told that I would have to return the truck and car hauler to a different location. Very inconvenient and inconsiderate.
Very accomodating and understanding to my incraesing needs
Everything was good. The load and unload area was on the street, and if traffic was bad, would have created an issue. Was sent to Lakewood to drop off trailer.
I was very pleased with the facility in every way. Thanks
I was unable to close my account because I missed it by a day. So I was charged for an extra month and unable to close the account until paid.
It was ok. Nothing more than I expected. Wish there were rat traps in the unit
I was very satisfied with the Ubox and all the different options provided for moving it and storage. Thank you!
Door and latches should have been in better condition
Moving can be stressful, but my experience at the 2000 W Lower Colfax storage unit was not. Please recognize the staff for their excellent service and well-maintained facility.
Associates were friendly and helpful, particularly in the shipping yard. She helped with directions, explained the unpacking process well, and shared a laugh. Thanks.
Staff was very unhelpful and seemingly disengaged.
This particular location is great. The Uhaul shipping experience, however, was really bad. Need more communication with customers and hold your shippers accountable to delivery timelines.
Elevator was broken upon moving in. 24 hour access is preferred. Also, the rent went up within 2 months of use coincidence or not, it was an unpleasant surprise.
Very professional and helpful. Thank you!
I called a day beforehand to have my Ubox ready. I showed up early to make sure my ubox was ready for the movers to unload. It took 45 minutes to get my ubox down.
Extended hours would be helpful, and having them without needing to request in advance is preferred. I understand the security concern, though this is beneficial.
The staff was great and extremely helpful. It`s the online booking that I had a problem with.
Friendly and professional staff. A great experience and will use again if I ever move again.
There are two locations called Mile High Station and they don`t currently have 24-hour access. These issues were not resolved to my satisfaction.
Great experience but the hours were inconvienent for the facility being downtown Denver
Box arrived a week past the estimated day for no apparent reason with many of its contents crushed or damaged or inexplicably dirty. Never again.
This is a very nicely run storage facility. The staff was always very helpful. A special thank you to Erica who helped me and went over and above expectations on my moving day.
Everything was great! The only critique I have is that the unloading area was very difficult to back into with a trailer due to location of the door and set up of the surrounding area.
Reserved 10x10 arrived with stuff to see it was split into two separate units, one with a huge pole going through it and chicken wire for a roof. SONYA didn`t care and was rude
I was supposed to get a free mth but was given a 7x10 for a 20’ truck which would not fit everything so had to rent a 2nd unit. They didn’t have my reservation-U-Haul and this place don’t communicate.
nice clean well-lit facility. a little hard to get to, but that`s not a big deal.
Quick, friendly, great service!
Elevator out for 2 weeks,couldnt move out.No word from mgr after 2 staff said he would call.Locked out of our space for nonpayment,mgr gave us an extra week for free bc of elevator.Headaches.
The extended hours should not cost extra.
The manager, sam gray, is friendly, helpful, and accomodating.
Will NEVER use U Haul again and will tell as many people as humanly possible about how you treat your clients.
My only issue was the fact that I has to call multiple times for a smaller unit, which was never available. Please implement a waiting list at your facility.
Very good service. Impressive customer service from all I dealt with. Thank you.
The process was painless and very affordable.
I had a terrible experience with Uhaul in Chicago but the employees at Denver/colfax renewed my faith in Uhaul as a business. Efficient and knowledgeable.
Your staff certainly assisted in turning around an awful expirence the uhual customer service provided.the mis-information of the service providers caused my move to extend to a second day.
never again. while some staff were friendly, few returned calls, promised actions rarely done. some staff very rude. ubox o-due, left hand never kenw what right was doing. altogether awful.
Told my 1 bdrm apt w/20-30 boxes would fit in 1 ubox. 10 boxes left. Man retrieving lost control: rolled before hitting a car. Cust serv sd reimburse shipment, haven’t. Told 1st mos storage free, not
Very friendly and helpful staff
Overall the experience was very good, just wish they were open later during the week.
Devon helped me select my storage unit, review my contract, and set up automatic bill pay. He was friendly and efficient.
The box had broken hitches
Moving cross country is not an easy task but the gentlemen at the Mile High Station were very helpful, respectful and professional. Thank you guys, your represent Colorado well!!!!
Everything was as explained and expected. Ours was a student move was from San Diego to Denver - better than driving ourselves with a trailer!
When making the reservation we were told that we would get the first month free. When we arrived we were charged over $100 for the first month.
well organized and serviced
Everyone associated with my UHaul boxes moving me has been positive. I enjoyed working with and completing my move with everyone I dealt with.
It`s absolutely ridiculous to be charged for 25 days of the months rent when the storage unit is unused by me. This should be prorated.
Very clean, very fast service.
Having to pay extra for extended hours access to my storage unit is ridiculous. And the fact that you can`t move in past 7 pm. I`m busy, don`t have time to take off a whole day to move stuff.
While the location is convenient, it is a problem trying to get there when the Broncos are playing. We won`t making that mistake again.
Friendy, great follow up, clean, on time. Only complaint was being charged a tailer use. My last U-box did not require it. This was an additional fee.
Thank you for the nice staff
Didnt apply my active duty military discount as they said they would.
Very friendly staff and helpful, eases moving stress! Thanks!
The management made the experience easy
The staff was super! They were helpful and friendly.
The staff here are very accommodating and helpful.
Staff is very friendly and helpful. They worked quickly to get me on the road.
Enjoyed my experiences with Mile High Station. The only criticism would be the fairly long wait to speak with a rep. But I know how busy it can get there.
Great Staff and storage facility
Very helpful and accommodating. I took a little longer to move everything into my storage space, and they stayed open a little late so I could finish. Very much appreciated.
Too expensive and would have appreciated longer hours open.
I was disappointed when the facility closed early at 3PM on Sunday, when it was clearly posted in at least two places that it was open until 5.
Unit was difficult to get to. The elevator was broken when I had to move out and didn`t find out until I got there. Staircases are very narrow. staff very helpful and willing to accomodate
I had some frustrating problems with the freight elevator not working properly. I reported the problems to the manager.
Everything went as I expected. I was very satisfied.
Central phone service not wholly accurate. Or at least consistent with this location`s practices.
Will return again
Definitely would do business again.
Made reservations - was told wrong address - Directed to proper facility - assigned unit but wasnt made aware that they were closing in 3 hrs - told 30 min before closing that they were closing
Great price. The place needs smoother floors for the carts. Some asshole decided to paint the interior with a paint sprayer. All my stuff was covered with a layer of smelly paint dust.
Sonia was great, thanx sonia for all your help!!!!!
The worst experience I`ve ever had with a company. Not just this particular location, the customer service was dreadful as well. I will never recommend nor use U-Haul storage again.
Rented a car tow trailer in Illinois, dropped it off in Denver and rented a storage unit. The whole process was a great experience
The boxes were smaller than advertised and the door of one of my boxes fell completely off.
We got a free month with our trailer rental and were very pleased with the storage unit! It was huge! The unit property were very clean, and the all of your staff were wonderful and friendly!
Overall, I have been very disappointed in the customer service.
Each box had a different door-locking system and the door on my box completely fell off, the hinge came off of the door and we had to screw it into place.
Maybe extend the office hours opened to access boxes
The level of service is poor. My experience is that it takes a long time to purchase anything. I would not recommend this uhaul store.
The online reservation allowed me to schedule delivery of my UBox however after calling I discovered the box could not be delivered it had to be picked up.
Employees were very helpful!
Storage areas are very clean-location was very convenient for us.
No complaints! Very clean and very friendly staff!
First time renting a storage unit. Would like to see bi-weekly rates. I only needed it for a week but paid for a month. Great space nice facility!
Extended weekend hours would have been more convenient, on occasion.
Sam was efficient, thorough, and professional yet compassionate....was very impressed. This will be the only location I work with.
staff was always helpful and pleasant
The small staff was sometimes overloaded when things got busy it was busy both when I dropped off and picked up my stuff from the unit. Getting boxes in and out was inconvenient if it was crowded.
Peggy was amazing hitching my ubox. The staff at the counter were also wonderful.
In my time of need they where to help me
Everything was great until it came time for transaction. The cashier messed up 3 times and then asked me to come back later to fix it.
Very friendly and helpful staff. Great sense of customer service.
VERY HARD TO FIND LOC. Called for directions got Cust Care Cntr-NO HELP. After hours access card took 30 mins to program. BAD EXPERIENCE ALL AROUND other than a kind/patient on-site staff.
I tried to write what went wrong but apparantly I cannot. I will never recommend U-haul to friends and will never use it again!
You would be cray to store any where else!
good service, nice bathrooms.
Storage unit was just barely big enough and I wasn`t sure how to access it 24hrs a day, even though it said I was supposed to be able to, but overall, a good experience.
Wall in unit is crumbling covering all my items in dust. Storage area was always freezing. Holes in concrete floor made moving difficult.
The only complaint I have is that the refinishing of the floors during my lease left my belongings covered in saw dust and smelling like varnish.
It was not very well temperature controlled and it is not in a good location.
New guy needs more training.
U-Haul and U-Box were great in helping me move my box from Boston, to Knoxville, then to Denver. The timing was excellent and I couldn`t have asked for better service.
My favorite feature is the automated billing to my credit card. I do not live in the same state so this easy solution gave me piece of mind my property would be secure.
both uhaul facilities in california and denver were great
Service was prompt and the moving experience was pleasant.
Quick, friendly staff. Access to doors and loading areas was awkward and not terrific but for location it was decent.
I rented a unit on the first floor. There was a mesh ceiling over unit. My belongings had a large amount of dust soot over them. Thats my only complaint in entire rental experience.
Everyone was very helpful. I rented a storage unit and it was all very easy and the unit is exactly what I need.
There was broken furniture left in the Ubox when I arrived!
The staff at this facility are outstanding!
Al around, a very positive experience. The guys behind the counter were friendly, engaging, and competent. Great job, U-Haul!
Absolutely everyone at the mile high station u-haul facility was incredibly helpful. Particularly, Sam, Sam, Ron, and Gaby were wonderful to work with
I had several items damaged during transit. Glass would make sense, but when two 600 pound ratchet straps isn`t enough to hold things in place, that involved some rough jolting.
after making a 1st floor storage unit reservation, when we arrived we were given a 2nd floor spot. many extra hours were spent just loading/unloading. very disappointed.
My only displeasure is that the CSA`s don`t know how much storage space is needed approx to unload a certain sized truck. I was told 1 size locker for a 17foot truck, but it took 2 lockers.
Floor could be a bit cleaner, but overall in good shape. The free month with a one-way rental is a great deal.
staff very friendly, but was disappointed that although the unit was listed as climate controlled it was still over 90 degrees during the summer
It was a really good experience en general
Associate were absolutely wonderful but the facility is difficult and unsafe to access. Only one loading area. The elevator can only be used by one party at a time. Stairs were horrid.
Went in upset with service and left very happy customers thanks to professional and fast attention from managers. Wish I could write more than 200 characters.
The cleaning lady had the key to my storage unit, so that took another half hour. The moving crew paid by the hour, and I, just waited.
Everyone was friendly and helpful and the location was secure. However the climate controlled second floor was still over 90 degrees in August.
Parking for loading and unloading is inadequate...you basically have to use one lane of a 4 lane undivided road to unload a truck.
very convenient location and the storage area was nice and clean.
My distaste for uhaul goes far beyond what can be expressed in 200 characters. Staff generally as helpful as they can be, just start ANSWERING YOUR PHONE!