Customer Reviews for U-Haul Moving & Storage at Mile High Station
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Mile High Station
I was notified that the check engine light was on, but that it hasn't caused any problems. The vehicle turned off on me 5 minutes after I had left the location with the dash saying to immediately service the engine. Unfortunately this was exactly when the location closed so I called roadside assistance. The woman was very helpful and explained that this model had a recall on it and that this happens frequently even though no actual servicing is needed. With that in mind I continued to go move my things just knowing that this malfunction would happen occasionally, which it did, and that I would have to simply restart the van when it does. On the way back to the U-haul location after dropping all of my things off, a man notified me that my tail lights were out, something I was not informed of by the employees either. I feel like these two pieces of information would be important to share when renting out a vehicle, but generally should disqualify a vehicle from being used in the first place.
Service the vehicles better! Two separate uhauls' and nothing but problems: check engine lights, blown tires, no AC, stranded for 5 hours in the middle of no where while waiting on a service vehicle! It was horrible!
Problem if more than one party is moving in or out, with only one elevator and 2 dollys. Never anyone in the office. One time I showed up and the large sliding door was stuck completely open.
Super-fast, easy check-in process. Friendly staff. Quick drop-off. Thanks for making moving day less painful! ;-)
fully instruct every time on how to use safety chains
The crew was super helpful and courteous and always has been. I've used this location throughout the years for storage, moving, and supplies, and have friends who also store there currently, rent moving equipment and such and for good reason. Thank you!
The truck was clean and will only issue is i was told it will be half tank of gasoline on it and it was almost empty. they gave me credit for it ..
I need to get a copy of my receipt please.
Include all rented materials in truck, some of the things i asked and paid for were not there.
Juan at the alameda and federal location was a pleasure to deal with. Customer service on the phone....not so much. Juan certainly deserves some credit.
Crossing the road to get to the lot is a little tricky... but it is what you have available to you. Your crew there is affable. They seem to enjoy working there. They made it easy.
Please note that I received conflicting information from the call center ... one person said I could do a drop to get the sale ... the next person told me that I could not drop the trailer. It cost me two more days rental and about 350 miles of extra gas money pulling the trailer. The person that sold the reservation should be dare I say reprimanded for providing misleading information to get the reservation. I would likely have reserved anyway, but she lied to me. Lies are, by far, my biggest pet peeve.
I used the truck to move my mattress and afterwards found a bed bug in my bed.
All the staff were top notch and very helpful. Great guys.
Your location is difficult to find...providing really explicit directions is helpful.
location would not give me a trailer until an alternate phone number was given even though I had a reservation with my credit card and was completely set up through the phone operator, who never told me that this would happen. All information should be gathered and excepted per the reservation phone call so there are no unexpected delays or surprises when picking up, as well as the location should honor the reservation that has been given to them as it's been sent. Other than that, service was quick and friendly
I was very surprised as how easy it was to use your service...I am certainly going to give you the best in any conversations that deal with moving....thank you and thank the Mile Hi U-Haul Station!!!!!
The cargo van had only 3k miles but smelled like an ashtray! It was awful. Having our furniture smell like cigarette smoke was unacceptable. U-Haul should charge a fee to customers who smoke in their vehicles because it creates a very bad experience for subsequent customers. No one wants to drive a van or truck and come out smelling like a chain smoker. I told the U-Haul checkout person about the experience and he didn't seem to care or offer me a discount for future rentals. The workers should be more mindful of their vehicles and also the reputation of U-Haul.
Everything went really well. The only thing to mention is a really long hold time when I called in to speak with someone about extending the rental period. That worked out just fine, but I was on the phone for a lot longer than it seemed necessary for such a conversation. But still a friendly and helpful experience so not really a complaint.
Seriously ... I think you need to explain a bit more about the truck. Nobody told me the high of the truck, how to back up truck & trailer, the speed limit of 55 mph, how to load the truck, ... Seriously if I had not fully read the booklet, I would have made a ton of mistakes.
The guys at this location were very helpful and flexible in addressing my needs.
Nothing very personable, fast in and out. Quick check in too.
The guys that were there when i returned the truck were rude and inconsiderate. ..did not really care about much...made me feel like i was putting them out of their way...i only rented from here cause it was close to the job i needed done...i wont be back
Our check in took less than 5 min with a very helpful genuinely nice guy. Best customer experience I've had in a very long time. Thank you.
gas level had to be changed and was written with ink pen. I had trouble had the drop off location and I had to argue to not be charged extra even if I dropped the truck with exactly the same fuel level as I picked up the truck from Denver
The staff here is excellent!! As soon as we pulled in and got out the cleaning crew went to work! Everyone (both outside and in the office) was very friendly and efficient!
The control for the side mirrors was broken and made it difficult to see blind spots. When I returned the truck in the evening during closing, I left a note explaining this and asked that my $4.00 gas fee be waived. It was not. Lame!
The girl at the counter was so fast checking us out.. and the guy outside was friendly. Quick and easy
Free doughnuts and coffee!
Always positive and friendly employees
Will continue to do business with them
Did not enter the store, dropped off equipment outside so cannot comment on cleanliness.
Staff was very helpful on both interactions and had us taken care of both days within minutes. Their drop off staff is a well oiled machine. They were ready for us as soon as we pulled into the lot and had everything done in 5 minutes.
Everyone was wonderful and super helpful!
You guys are awesome!thank you for all your hard work
Area was deserted. Very difficult to find. Google directed us to location a quarter mile away.
Staff was great. Dock at 3425 Lipan St. was awkward to get into.
I was warmed welcomed, people were nice. The car was dirty, but ok to pick up dirty stuff.
The location is average because if you go using public transportation you will have to walk a lot.
Thank you for the guys over there, they were quick, helpful and kind.
We had a great experience!!
More customer parking would be great. Also, clearer sign for parking.
The 15' uhaul would not go above 15 mph and brought it back. They said truck was fine. We took it the engine would rev when you hit the breaks and got progressively worse during the day. The truck was also not in good condition. When we returned it they said they were taking it to the shop and knew it was acting funny. Probably should not be letting people drive uhauls that don't work.
Impressively fast and easy! Thanks!
Nothing. This store made my move easy - they were helpful and genuinely nice. It was a great experience. They were patient with me when I had to change times due to a baseball game downtown in my neighborhood. They were wonderful.
Working with this team was extremely easy. I was very pleased with the customer service I received and would definitely work with you folks again.
We rented from this location twice in one week. Everything went so smoothly, equipment worked great and there were no surprises, which is exactly what one wants on moving day. The manager checked us out and was very nice and helpful as well.
The staff was INCREDIBLY friendly and fun. They were very thorough with everything and provided a clean and well-maintained vehicle for my move.
I couldn't have possibly had a better experience!!!
Thanks for all the help, the service was great. I called multiple times to work out my reservation for my needs, and every time I called I received fantastic customer service. When I picked up and dropped off, the staff was very helpful.
Easy reservation, quick pick up and very nice employees. The best uhaul experience I've had!
Equipment wasn't available at location I requested & was directed to another location. This may have to been due to an earlier then anticipated pick-up. For people that aren't familiar with the area or lacking a GPS it could present difficulty.
The local office where I picked up my trailer was great. Later on, I had questions about the after-hours return. I called the local phone number on my service contract, but rather than being able to talk to the local office where I picked up my trailer, I had to talk to a phone bank rep, who couldn't answer my simple question, transferred me to another phone bank rep, who didn't leave me any more confident in knowing how to return my equipment than before I called. I called back at the time that I was returning the equipment to confirm I was doing it correctly, and I still wasn't able to get a definitive answer from the customer service representative, and left the lot hoping that I did it right and wouldn't be charged extra. Uhaul Customer Service Phone Representatives are clearly not trained in phone customer service, product knowledge or service knowledge. If I rent from Uhaul again, I will make sure I get a way to contact the local office rather than deal with the phone reps who are unprofessional and clearly unable to help.
Storage unit associated with this location had a broken elevator. Manager argued with me that it wasn't broken, no offer to fix, no offer of refund. Don't store or rent here!!!
Sorry but the area downtown where it's located is a blue balled bitch to get to and especially to get out of with a truck. Not the stores fault just the way the city is.
Very helpful, everything went smoothly, good customer service, good price
you guys are all pro! thank you!
Louie did a great job. He is an asset to your company.
The entire rental process was very smooth, couldn't have been more pleasant.
Good customer service. The door of our truck was dented in on our rental and did not close in a flush manner. We were not provided with all 12 furniture blankets that we ordered, but customer service was nice and refunded us.
Probably the best U-Haul experience I ever had. That dates back dozens of times to 1976.
This place always has great equipment and wonderful people. I've said before this is a great U-Haul depot. My advice to people who live in Denver - go to this location, they're great.
Everything was fast, super easy and hassle free! Which is all you can hope for while moving!
I rent trucks regularly and love this store; their staff is efficient, friendly, excellent! Kudos!
I was told my rate was $18.95 day. I was called on days after booking my reservation, and told there was no actual cargo van at that location. This required me to drive 45 minutes (each way) to pick up and drop off. Then, I was told that although the reservation said 7pm pickup, that the office closed at 6pm, so no one would be there. I switched my schedule to pick up early, and was also told it would only be a 2-day rental from 5pm-Friday, to 7pm Sunday. I was also told the same thing when I picked up, but yet I was billed 3-days. I also paid for the $20 extended insurance online, but paid $30 at the UHaul office. I called 6/13 to discuss this, and someone was IM-ing the call center rep stating they would call me back, yet no one called me at all. The guys that hooked up the cargo trailer were very helpful, but I don't like to be lied to about pricing. I may have to dispute the charge.
Provide information about night drop off to the customer at time of pick up.
The first truck wasn't very clean, but acceptable. We had to come back for a larger truck, and the CSR said it would be 3 hours, she called back an hour later with a ready truck. THey took care of us pronto! the new truck was clean and the lot attendants were actually busy cleaning as we did the paper work. Then I left my cell phone in the first truck and the repair station called me 3 days later finding the phone, and using my call list to locate me!! I got my phone back!! And when I tried to tip the office manager, she refused! Great service I was pleasantly impressed! So was my jar-head brother who is typically skeptical. Thank you-
I checked in online and had the truck in less than 10 minutes. Very efficient customer experience.
Richard is on the man, he has genuin concern for his shop and staff.
Outstanding staff! Even though the hand held computer wasn't working properly I was done with drop off in less than five minutes.
Always great people at this location.
Not much to add, just that I've used this location a number of times and have always had excellent service. I use U-Haul even though there are less expensive alternatives for the reliability and great service.
Everything was great from check out to check back, including personnel.
Good experience; couldn't initial find the location but with a phone call to the office, I got directions from them. Good check out experience...quick and accurate. Cargo van was newer and nice.
When I returned the truck, someone read or wrote the mileage incorrectly. I was charged for an extra 55 miles over the 20 I actually traveled. I had to suggest to the woman at the counter that someone recheck the mileage. When she confirmed it was not as recorded, she said over the radio, "What do I do?" Someone else had to come inside to process the refund. The individual who processed the refund was very thorough and clear about what charges I would see on my statement and why, but in the hand off from one employee to the other, neither gave a verbal apology for the over-charge and extra time needed to correct it.. That would have been nice.
Nothing, this visit was actually pleasant. The staff was great!
Everything went smoothly.
I tried booking my uhaul on line and purchasing packing supplies. At checkout I was asked to pay for the packing supplies in advance. I received a notice to callet bc the transaction did not go through. I paid for them in store and then my card was charged again later that same day. I'm hoping that charge drops off. If not, I'll call to get it resolved but ensuring the IT part of Uhaul is working properly is just as important as the trucks.
Staff was very friendly and helpful
did not receive utility/furniture dollies upon initial pickup/order
Everyone was great. No problems at all. Very friendly. Fast. All was good.
Everyone who works there is a dick... Maybe you should pay them more? I felt scammed
Everyone I talked to was extremely helpful and patient. Will definitely be back in the future.
It would be helpful to have more on site parking. I had to cross at a very odd intersection plus while pulling my car out in a blind spot I almost got hit by a passing car.
Richard and crew are incredible!! I got in to Denver with no where to park the 26' truck and trailer I had rented for the night. I called and they let me park there. A great end to a long day! Diego and the rest of the guys working the yard couldn't have been more professional and courteous. Thanks!!!
Got transferred to this location - original location could not guarantee a truck even with a reservation (#Seinfeld) creating scheduling issues and felt like we needed to get a different truck that could be confirmed. Had to take a larger truck than reserved and they wanted to charge more - which we made clear we would not pay more than original reservation.
Customer service was excellent. Diego was professional and very helpful. I will be back when it is time for my full move.
Great customer service from all 3 men I worked with.
I loved my experience. Uhaul accommodated me with a better billing date with my physical disability allowing me to leave items in the unit w/o a cleanout fee. AWESOME CUSTOMER SERVICE! Thank you!
Location was poor for my residence but made it work.
Your location always has great customer service.
Great service, down to earth and knowledgeable staff.
The lady was very nice and helpful but she made my reservation for a different location then I asked for.
The 2000 W. Colfax Facility has an AWESOME TEAM.
My only issue was when I first entered I told the counter folks I needed at least 48" between wheel wells. And they tried to sell me on a 15' truck. I went out and measured the space between wheel wells on the 10' and it was 51". More than enough and a sizable savings. You may want to supply your folks with space specification sheets. Other than that they were clean, courteous and professional and the above issue will not keep me from renting U-Haul in the future.
they really need to move the after hours drop off box in the downtown denver location. It was pretty difficult to find with out any assistance. The box should be move to the front of the gate so you can see it right away!!!
super helpful and friendly staff, both inside the pickup location and out on the lot. thank you!
Friendly, knowledgeable staff; efficient in-out process. Thanks!
There is an exit to I-25 right next to this location I didn't know about. I drove to Alameda then University to get to I25 which was a waste. The staffer should ask everyone if they need to get to the highway and then inform them.
Staff was incompetent and completely lazy. Never returned my calls after 4 messages and it was more than a chore to simply close out my rental. Also, after hours assistance was nonexistent.
nothing I can think of. They're courteous, helpful and quick.
It depends how well the person is with Denver geography and street names! Somewhere early on in the online procedure it says "14th St." This is incorrect, since it is and should be stated as"14th Ave." There is a 14th "St.", but nowhere near "Zuni". I was only able to resolve this by my PAPER> I would bet the online data input person did not know the difference, otherwise why would the discrepancy occur? This is common is localities where both "st." and "ave." are used and anyone east of the Mississippi who is not familiar with this complete reliance on numerology in Western States can easily become confused, EVEN WHEN the alleged Maps are correct!!
The experience was fast and painless.
We ordered and paid for a Dollie but there was not one I'm the trailer. That was a challenge.
Received prompt, friendly service.
I used this both for storage and to originate the move. The site could use another loading bay. Otherwise it is great.
The only issue is the lock on the truck. It's so old that it stuck and we almost couldn't get the key out. Also, the check out process was really fast and almost hard to follow.
The transmission was slipping and the truck was hard to start after only sitting for a short time. Every time I had to start the truck, which was three time, I didn't think that it was going to turn over.
Would be great if the storage units could be a bit taller. They have chain link fence storage units and the ceilings of the building are quite tall. I felt like the walls of the unit could extend to the ceiling. Thanks.
Nice open space, super friendly staff!
Good location, friendly people and fast service
everything worked out great for me, fast service, friendly knowledgeable staff and well priced.
I was in and out very quickly, just what I wanted after a day on the road.
While calling for available sizes of trucks my customer service was exceptional - he located a few places closer for me one happened to be closed and the other was closing in 30 mins. Which he informed me before I attempt to make the drive - very helpful. while returning the truck I was in a huge hurry to make it to one of my daughters soccer game and was dreading a long checkout process and was very pleased when it took less than FOUR min. Well done uhaul, I left with my experience far surpasseing my expectations. Cheers!
Great, quick, friendly customer service. Got me in and out without confusion or issue. The truck performed optimally, and I would return to this location.
Incredibly... I really did like the Uhaul Staff and crew. I would use that same storage facility again if I was around the Denver area again for an extended period of time.
I intentionally went to this location because of reviews... it was perfect, professional, clean, fast... great experience.
Two uhaul locations in Denver with the name Mile High. One is a storage facility only so make sure the customer goes to the right one.
Truck was ok, seemed old and rattled a lot but accomplished the job without issue. The problem I have is with customer service in Phienix. When you call, they act like the customer is the bad guy. Very rude and unresponsive. Guys at the location were great
be honest I wanted to to change my order and employee did not help and lied to me
Everything was perfect . it was a last minute move out of state and the girl who worked there helped me get the truck, explained all the details and sent me out quickly. A surprise compared to other places I've rented from previously .
I wouldn't recommend uhaul to a friend, period.
both locations were good, it was difficult over the phone to address change of contract length(needed additional day.) First operator didnt seem willing to help and by calling the following day, that nothing was changed. Addtionally return location originally set was not what was selected. Over all experience with Uhaul was great. Uhaul in golden, co did wiring for trailer as well. thank you.
Please inform renters that a ball is not rented and that the estimate will be $40 more than quoted if you have to buy a ball to pull a trailer.
Waited a very long time when picking up the reserved truck. Unfortunately, a lack of any real signage made finding the office from the lot where's all the tricked are is cumbersome and off putting.
Very convenient and fast check in and out.. Never fails .. Thanks uhaul
Everyone was really nice, and very helpful. It was a great experience.
It was great. Quick and efficient both on checkout and on the return.
Everyone was super attentive.
I walked in.
Walked across street, and truck was ready.
Best truck rental experience!
Decrease wait times when picking up vehicle by always having staff assigned to front counter
All around service was great just need water and snacks for the customers that come in and rent truck or a trailer
Great facility / I highly recommend.
This was a very good experience from first to last. The truck itself was dirty on the outside, but it was clean and comfortable inside the cab and mechanically it seemed to be in great shape. The reservation, check out and check in process were all simple easy straightforward. Really good experience.
Truck wasn't clean but that didn't matter.
In and out quickly, very friendly service.
Will definitely use again.
The staff at this location are an incredible asset to your company. Friendly, effecient, and helpful, these folks were a wonderful surprise in the hell that moving can be. Thanks a million, guys!
Everything seemed fine. We had no issues.
The facility was close to us and so convenient. No onsite mgt. though. Elevator a bit difficult to operate heavy doors. Otherwise all good.
I was particularly pleased at the prompt service. I had reviewed and signed the agreement as well as toured the unit in less than 15 minutes.
The employees there were incredibly helpful. When no one else was available on a holiday, uhaul was. The employees gave assistance. Great thanks!
The smooth transaction, friendly staff and easy process with U-Haul greatly relieves the high-stress of moving and relocating
My issue is the unit I rented was not where I thought it was. I had to drive 2 miles to get to the unit from where I rented it. And it`s not as close to where I wanted it. That was very irritating.
I was told that if it fit in the truck then it would fit in the storage unit. This is not true. The two 5X5 units were totally inadequate.
The monthly rate was rather Expensive, access was poor due to single load bay and single elevator.
It was fine, some of the other customers made a mess that ended on my items. Price increase always a disincentive, but understandable.
secure, clean, I`ve stored here TWICE!
Overall good experience at this location.
Tried to charge me after I moved out. Unprofessional at best, seem to be into taking personal chops. Enjoy uhell :D
good staff, not the safest area in Mile High
Everyone was great- I will most likely keep my storage longer due to great customer service.
Dig this U-Haul location, right by the stadium, warehouse style building. One thing to be mindful of is going on a day or time before game day streets get clogged. I`m happy with it
I was very happy with the service overall.
Thank you for taking great care of my stuff.
Staff were wonderful at both Denver and Hartford. The ubox was a perfect way to move cross-country. Thank you!!
Very clean and well maintained!
thank you Mile High Station for all your help!!! You guys are great to work with.
the fact that my storage unit was 2 miles away in a different building location was never mentioned to me in either email or phone conversations.I had like 3 phone conversations with ppl about unit.
My unit was on the 3rd floor and although I paid for air controlled, the air conditioner was broken during my 3 month rental. It was upwards 120+ temps.
I had a good experience driving a big truck from California to Colorado all went normal and smoothq.
Staff very helpful. Place kept clean.
..Cassandra was helpful she went beyond my expectations as an employee. She was patient and attentive. When we found a unit Brian was very helpful getting my stuff in
I was very tired and ornery when I arrived at the location and the staff was able to accommodate my request and was very friendly. I`m very pleased with the outcome of my move.
We did not end up using the storage. The manager was extremely helpful. Unit was indoors, didn`t think to ask first and it wouldn`t have met my time schedule.
Minor issues: 1 always a scavenger hunt when it came to locating a cart, and 2unable to locate broom and dust pan to sweep out unit when empty.
With 200 characters, I cannot say all that I want. Instead, know that I will never use Uhaul ever again. No matter where I move. There must be someone better because you`re just awful.
I experienced issues with the arrival of my Ubox at the final locationNJ and the Denver location contacted me to try and help the situation. It was very much appreciated.
The elevator was out of order on two days when I was loading into two different units.
Great facility. Great customer service.
Richard and his staff at the Mile High UHaul were incredibly helpful and accomodating in every way possible.
U-Haul is my storage provider of choice!
Just didn`t seem as nice and upscale as other UHAUL and other storage facilities as well.
Moving is always stressful, but thanks to Richard, I was able to get all of the help I could need. I was easily able to contact him and got exceptional customer service.
The girls name was cassandra at the lower colfax store in denver she called me was threatening me that she needed my unit and she was rude. Please contact me 303 9607669
The girls name was cassandra at the lower colfax store in denver she called me and told me I had to move out of my unit. She was rude and unprofessional
Everything was fine except that I think it was a little overpriced
Richard, Juan, and Garrison were extremely helpful and courteous
We had to leave work early to get to the storage unit, so later hours would have bee better for us. The staff at the store were exceptionally helpful and friendly.
Card entry system not functioning, but staff was very helpful several times directing how to use a code.
Customer service was the best! I`ve have seen in, anywhere in years...
Everyone was very helpful and nice. The lady, I forget her name, was the most helpful and knew what she was talking about. Thanks.
I needed a storage unit for an immediate temporary fix with my new move and the service here was awesome it really took some stress out of moving i only wish you were closer to my home
1.DON`T RENT STORAGE HERE.2.Everyone we talked to had problems ranging from paying for 24 access not getting it- total run around.3.Tried to put me into more 3 units locked by them
Security card access was broken. I would imagine the use of a general access code reduces the overall security of the site.
Suggest better 1800uhaul customer service! Shouldn`t be acceptable to double bill then pass customer on to rude rep who told me to keep calling back after I`ve already called multiple times.
Chazz went above and beyond to find us the next size up storage unit.. Cassandra was extremely patient with me on the phone as I had to change my reservation twice ..
only concern! At the 3425 Lipan street storage unit.. Was not able to access accordingly. Sale clerk at U-Haul replace security access card, hopefully it works.. Thanks again.. U-Haul!
Good location, friendly staff, easy account setup.
I was going to write a useful column, but I`m not being told how many characters over I am. SO forget it.
people were friendly and helpful
Facility appeared secure and well kept.
Top notch employee. Works efficiently and timely. Very considerate as well.
Glad to hear that you are going to keep an individual on site during the day.
After a v w Ryan long trip. Mile high made a last problem disappear and relieved part of our stress in a very professional and kindly manner
Very friendly and helpful staff. More so than at any other prior storage experience and I have moved a lot!
This was my first and hopefully last long distance move.However,the excellent service I received by all of the staff, gave me peace of mind.
Little confusion between U haul sites on drop off and pick up locations but we finally worked it all out. Tks
The staff at this U-Haul are friendly, professional and have a great sense of humor. They provided me with the perfect storage room. Thank you U-Haul!
Very happy with the initial, ongoing, and final service. This facility ensured that the customer was happy and informed! Thanks!!
Everything was very convenient and the free month of storage was exactly what we needed. I will definitely be using these services next time we move.
Staff was were all very helpful and friendly. Didn`t care for the way the elevator door operated but we made it work.
Worst experience ever due to Uhaul`s inability to deliver confirmed services. Then blamed by employee for her own incompetence. 5th move with Uhaul and the last one thanks to such negligence.
Outstanding customer service! I was truly impressed. Thank you!
Poor hours and incompetent staff. The were consistently unable to set up EFT, causing annoying missed payment calls.
Never rented storages me this before but this place is awesome for my first experience. Only thing they could have done better was unload our truck and arrange the storage locker... Lol. Tks
Very nice crew. Chazz even was nice enough to back my trailer into the bay!!!
24 hour access would make it perfect.
Denver staff were awesome. Friendly and helpful.
Great experience. Sam, on staff, was awesome. Very helpful.
Everytime I called customer service they had issues with the system which limited the extent to which they could help me
Provided excellent customer service. Very helpful when we arrived from Indiana with my daughter`s belongings.
Using this facility was a complete disaster. Terrible parking. Restrictive hours I requested 24 hour access, too. Useless staff. Disorganized facility with major access problems.
I did not have any issues with this facility until they decided to require a key to access and remove staff WITHOUT telling a single customer.
You advertise the 5x15x8 units as sufficient for a 1200 sqft home. That was incorrect. My 1000 sqft one bedroom apartment did not fit!
I called to notify the office of my move out and then received a rent due notice a couple of days later. Price, location and features changed from reservation to check in. Office seems unorganized.
Staff was horrible and had poor customer service skills. Some of the worst service I have ever had.
I would like better access hours. The staff was very, very nice but long lines were a bummer.
No place to park. That`s the only reason for not recommending.
staff was difficult to talk to and generally unfriendly and unprofessional.
The horrible customer service I experienced cannot be explained in 200 characters. If you truly want valuable feedback you would not limit the number of character to be used.
very friendly and convient
units are 1 layer of drywall have a chicken wire ceiling.The access points are open 2the public who can walk in to the units.there is CCTV but the staff is too busy with customers to monitor.
Employees were nice but there were multiple failures on the procedure. We had no idea we needed a wrench to open the box, the checkout took a long time, they pulled out the wrong box, etc.
Awful experience with customer service, sales, and individuals @ location. Unlikely to recommend U-Haul to other people because of this.
Love the customer service
Issues from the start. Hours posted were incorrect. Wasn`t notified to changes or sent an access card. Couldn`t get staff on the phone and they were rude and uncooperative.
Great facility, I used to chain link unit, was able to pack it to the top and fit more than a regular unit.
No longer anyone at front office to help. New key card access is not user friendly! Items are piling up in main hallways as no one is there to maintain. Cost is high. I would no longer recommend.
Everyone was very friendly and helpful.
There was no communication regarding the switch to the remote location as I required staff assistance
I wanted 24 hour access and to drop off a truck on site. I got neither. My storage unit`s 2 miles away, only accessible until 5 pm. No parking for an hour. Terrible experience.
I made a reservation on-line only to find out that there was many additional charges. Mandatory insurance, after hours charge of $10!, and you have to have a certain lock. additional 30%
The UBox took 10 days longer than expected and my movers had to go to the Uhaul location three times in order for it to be ready. Uhaul gave movers an incorrect location.
Besides the fact that the trucks get bad gas mileage, everything else about U Haul is top notch. Will definitely use them for my next move.
Jason was excellent. Staff was on point and friendly, I will certainly let me friends in the area know this is the Uhaul to go to! Great staff all around.
I found the site always clean, easy access. The only thing is that railing on the loading dock is completely in the WAY! it prevents easy rolling of items onto a truck.
The staff was friendly and helpful until the day I moved out. She followed us around, citing rules and regulations. Then we could not find her anywhere after we finished.
First off, the problem with my UBox were caused by the location it was shipped from in NH, so not this location`s fault.
All my things were secure and once I forgot to lock my unit. Uhaul let me know and also watched everything until I could come to lock it properly..
the manager Jason was very helpful
Renting here was just tops.
Very helpful staff at this facility. They offered to back my rental truck into the narrow loading bay.
My experience with the Uhaul store on W. Lower Colfax was superb. Jason and his team were extremely helpful. The ubox delivery time-frame: not so good. But I realize out of the Uhaul stores control.
Even in the snow and cold the lady working in the lot was cheerful and friendly. makes a big difference :
Front desk nice and helpful but did not seem to understand or be able to access their own systems. More training needed.
Every staff person was helpful and courteous. The facility, including the bathrooms, was always clean. I was extremely pleased.
Roof leaks appear to be a concer
Very clean, with helpful staff, and easy access by loading dock and elevators. There`s always plenty of carts available for use.
The staff was wonderful. I wish I could remember the young lady`s name, because she couldn`t have been more friendly and helpful. Thank you!
Would have liked to have gotten storage unit I had requested at a cheaper rate and was confirmed 2 times. Also was supposed to be a first floor unit. Ended up on 2nd floor.
The ladies and gentlemen are always super nice and efficient!
Amanda and Erica were very friendly and accommodating. They always had a smile and positive persona.
You didn`t let me know that the 2 box trailer I rented at mile high was not a standard elsewhere. This resulted in serious heartburn and major problems the day of my move.
From the beginning, the reservations were not good. I was placed in a very dark corner of the facility, and treated rudely by the staff.
the girl who works there is lazy sitting there with fake long nails and has no customer service. When you ask here any question, she is slow to respond and acts like we are bothering her privacy.
Access was good, I only needed the smallest unit, but it does have a beam in the ceiling that makes load in a bit of a challenge when stacking
The staff was very helpful when I moved in and out of the facility. Great customer service.
Our storage unit was right by the loading dock, so it was damaged from the outside from trucks backing into our unit, pushing the door in about 4 inches and dented the wall as well.
I cannot keep my disdain for my uhaul experience in under 200 words. 10`x10` storage unit with a 5` tall door?? GENIUS AT IT`S FINEST
Amanda and her sister were very accommodating. I do not believe that I was told that I would have to return the truck and car hauler to a different location. Very inconvenient and inconsiderate.
Very accomodating and understanding to my incraesing needs
Everything was good. The load and unload area was on the street, and if traffic was bad, would have created an issue. Was sent to Lakewood to drop off trailer.
I was very pleased with the facility in every way. Thanks
I was unable to close my account because I missed it by a day. So I was charged for an extra month and unable to close the account until paid.
It was ok. Nothing more than I expected. Wish there were rat traps in the unit
I was very satisfied with the Ubox and all the different options provided for moving it and storage. Thank you!
Door and latches should have been in better condition
Moving can be stressful, but my experience at the 2000 W Lower Colfax storage unit was not. Please recognize the staff for their excellent service and well-maintained facility.
Associates were friendly and helpful, particularly in the shipping yard. She helped with directions, explained the unpacking process well, and shared a laugh. Thanks.
Staff was very unhelpful and seemingly disengaged.
This particular location is great. The Uhaul shipping experience, however, was really bad. Need more communication with customers and hold your shippers accountable to delivery timelines.
Elevator was broken upon moving in. 24 hour access is preferred. Also, the rent went up within 2 months of use coincidence or not, it was an unpleasant surprise.
Very professional and helpful. Thank you!
I called a day beforehand to have my Ubox ready. I showed up early to make sure my ubox was ready for the movers to unload. It took 45 minutes to get my ubox down.
Extended hours would be helpful, and having them without needing to request in advance is preferred. I understand the security concern, though this is beneficial.
The staff was great and extremely helpful. It`s the online booking that I had a problem with.
Friendly and professional staff. A great experience and will use again if I ever move again.
There are two locations called Mile High Station and they don`t currently have 24-hour access. These issues were not resolved to my satisfaction.
Great experience but the hours were inconvienent for the facility being downtown Denver
Box arrived a week past the estimated day for no apparent reason with many of its contents crushed or damaged or inexplicably dirty. Never again.
This is a very nicely run storage facility. The staff was always very helpful. A special thank you to Erica who helped me and went over and above expectations on my moving day.
Everything was great! The only critique I have is that the unloading area was very difficult to back into with a trailer due to location of the door and set up of the surrounding area.
Reserved 10x10 arrived with stuff to see it was split into two separate units, one with a huge pole going through it and chicken wire for a roof. SONYA didn`t care and was rude
I was supposed to get a free mth but was given a 7x10 for a 20’ truck which would not fit everything so had to rent a 2nd unit. They didn’t have my reservation-U-Haul and this place don’t communicate.
nice clean well-lit facility. a little hard to get to, but that`s not a big deal.
Quick, friendly, great service!
Elevator out for 2 weeks,couldnt move out.No word from mgr after 2 staff said he would call.Locked out of our space for nonpayment,mgr gave us an extra week for free bc of elevator.Headaches.
The extended hours should not cost extra.
The manager, sam gray, is friendly, helpful, and accomodating.
Will NEVER use U Haul again and will tell as many people as humanly possible about how you treat your clients.
My only issue was the fact that I has to call multiple times for a smaller unit, which was never available. Please implement a waiting list at your facility.
Very good service. Impressive customer service from all I dealt with. Thank you.
The process was painless and very affordable.
I had a terrible experience with Uhaul in Chicago but the employees at Denver/colfax renewed my faith in Uhaul as a business. Efficient and knowledgeable.
Your staff certainly assisted in turning around an awful expirence the uhual customer service provided.the mis-information of the service providers caused my move to extend to a second day.
never again. while some staff were friendly, few returned calls, promised actions rarely done. some staff very rude. ubox o-due, left hand never kenw what right was doing. altogether awful.
Told my 1 bdrm apt w/20-30 boxes would fit in 1 ubox. 10 boxes left. Man retrieving lost control: rolled before hitting a car. Cust serv sd reimburse shipment, haven’t. Told 1st mos storage free, not
Very friendly and helpful staff
Overall the experience was very good, just wish they were open later during the week.
Devon helped me select my storage unit, review my contract, and set up automatic bill pay. He was friendly and efficient.
The box had broken hitches
Moving cross country is not an easy task but the gentlemen at the Mile High Station were very helpful, respectful and professional. Thank you guys, your represent Colorado well!!!!
Everything was as explained and expected. Ours was a student move was from San Diego to Denver - better than driving ourselves with a trailer!
When making the reservation we were told that we would get the first month free. When we arrived we were charged over $100 for the first month.
well organized and serviced
Everyone associated with my UHaul boxes moving me has been positive. I enjoyed working with and completing my move with everyone I dealt with.
It`s absolutely ridiculous to be charged for 25 days of the months rent when the storage unit is unused by me. This should be prorated.
Very clean, very fast service.
Having to pay extra for extended hours access to my storage unit is ridiculous. And the fact that you can`t move in past 7 pm. I`m busy, don`t have time to take off a whole day to move stuff.
While the location is convenient, it is a problem trying to get there when the Broncos are playing. We won`t making that mistake again.
Friendy, great follow up, clean, on time. Only complaint was being charged a tailer use. My last U-box did not require it. This was an additional fee.
Thank you for the nice staff
Didnt apply my active duty military discount as they said they would.
Very friendly staff and helpful, eases moving stress! Thanks!
The management made the experience easy
The staff was super! They were helpful and friendly.
The staff here are very accommodating and helpful.
Staff is very friendly and helpful. They worked quickly to get me on the road.
Enjoyed my experiences with Mile High Station. The only criticism would be the fairly long wait to speak with a rep. But I know how busy it can get there.
Great Staff and storage facility
Very helpful and accommodating. I took a little longer to move everything into my storage space, and they stayed open a little late so I could finish. Very much appreciated.
Too expensive and would have appreciated longer hours open.
I was disappointed when the facility closed early at 3PM on Sunday, when it was clearly posted in at least two places that it was open until 5.
Unit was difficult to get to. The elevator was broken when I had to move out and didn`t find out until I got there. Staircases are very narrow. staff very helpful and willing to accomodate
I had some frustrating problems with the freight elevator not working properly. I reported the problems to the manager.
Everything went as I expected. I was very satisfied.
Central phone service not wholly accurate. Or at least consistent with this location`s practices.
Will return again
Definitely would do business again.
Made reservations - was told wrong address - Directed to proper facility - assigned unit but wasnt made aware that they were closing in 3 hrs - told 30 min before closing that they were closing
Great price. The place needs smoother floors for the carts. Some asshole decided to paint the interior with a paint sprayer. All my stuff was covered with a layer of smelly paint dust.
Sonia was great, thanx sonia for all your help!!!!!
The worst experience I`ve ever had with a company. Not just this particular location, the customer service was dreadful as well. I will never recommend nor use U-Haul storage again.
Rented a car tow trailer in Illinois, dropped it off in Denver and rented a storage unit. The whole process was a great experience
The boxes were smaller than advertised and the door of one of my boxes fell completely off.
We got a free month with our trailer rental and were very pleased with the storage unit! It was huge! The unit property were very clean, and the all of your staff were wonderful and friendly!
Overall, I have been very disappointed in the customer service.
Each box had a different door-locking system and the door on my box completely fell off, the hinge came off of the door and we had to screw it into place.
Maybe extend the office hours opened to access boxes
The level of service is poor. My experience is that it takes a long time to purchase anything. I would not recommend this uhaul store.
The online reservation allowed me to schedule delivery of my UBox however after calling I discovered the box could not be delivered it had to be picked up.
Employees were very helpful!
Storage areas are very clean-location was very convenient for us.
No complaints! Very clean and very friendly staff!
First time renting a storage unit. Would like to see bi-weekly rates. I only needed it for a week but paid for a month. Great space nice facility!
Extended weekend hours would have been more convenient, on occasion.
Sam was efficient, thorough, and professional yet compassionate....was very impressed. This will be the only location I work with.
staff was always helpful and pleasant
The small staff was sometimes overloaded when things got busy it was busy both when I dropped off and picked up my stuff from the unit. Getting boxes in and out was inconvenient if it was crowded.
Peggy was amazing hitching my ubox. The staff at the counter were also wonderful.
In my time of need they where to help me
Everything was great until it came time for transaction. The cashier messed up 3 times and then asked me to come back later to fix it.
Very friendly and helpful staff. Great sense of customer service.
VERY HARD TO FIND LOC. Called for directions got Cust Care Cntr-NO HELP. After hours access card took 30 mins to program. BAD EXPERIENCE ALL AROUND other than a kind/patient on-site staff.
I tried to write what went wrong but apparantly I cannot. I will never recommend U-haul to friends and will never use it again!
You would be cray to store any where else!
good service, nice bathrooms.
Storage unit was just barely big enough and I wasn`t sure how to access it 24hrs a day, even though it said I was supposed to be able to, but overall, a good experience.
Wall in unit is crumbling covering all my items in dust. Storage area was always freezing. Holes in concrete floor made moving difficult.
The only complaint I have is that the refinishing of the floors during my lease left my belongings covered in saw dust and smelling like varnish.
It was not very well temperature controlled and it is not in a good location.
New guy needs more training.
U-Haul and U-Box were great in helping me move my box from Boston, to Knoxville, then to Denver. The timing was excellent and I couldn`t have asked for better service.