Customer Reviews for U-Haul Moving & Storage at Mile High Station
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Mile High Station
Would be great if the storage units could be a bit taller. They have chain link fence storage units and the ceilings of the building are quite tall. I felt like the walls of the unit could extend to the ceiling. Thanks.
Nice open space, super friendly staff!
Good location, friendly people and fast service
everything worked out great for me, fast service, friendly knowledgeable staff and well priced.
I was in and out very quickly, just what I wanted after a day on the road.
While calling for available sizes of trucks my customer service was exceptional - he located a few places closer for me one happened to be closed and the other was closing in 30 mins. Which he informed me before I attempt to make the drive - very helpful. while returning the truck I was in a huge hurry to make it to one of my daughters soccer game and was dreading a long checkout process and was very pleased when it took less than FOUR min. Well done uhaul, I left with my experience far surpasseing my expectations. Cheers!
Great, quick, friendly customer service. Got me in and out without confusion or issue. The truck performed optimally, and I would return to this location.
Incredibly... I really did like the Uhaul Staff and crew. I would use that same storage facility again if I was around the Denver area again for an extended period of time.
I intentionally went to this location because of reviews... it was perfect, professional, clean, fast... great experience.
Two uhaul locations in Denver with the name Mile High. One is a storage facility only so make sure the customer goes to the right one.
Truck was ok, seemed old and rattled a lot but accomplished the job without issue. The problem I have is with customer service in Phienix. When you call, they act like the customer is the bad guy. Very rude and unresponsive. Guys at the location were great
be honest I wanted to to change my order and employee did not help and lied to me
Everything was perfect . it was a last minute move out of state and the girl who worked there helped me get the truck, explained all the details and sent me out quickly. A surprise compared to other places I've rented from previously .
I wouldn't recommend uhaul to a friend, period.
both locations were good, it was difficult over the phone to address change of contract length(needed additional day.) First operator didnt seem willing to help and by calling the following day, that nothing was changed. Addtionally return location originally set was not what was selected. Over all experience with Uhaul was great. Uhaul in golden, co did wiring for trailer as well. thank you.
Please inform renters that a ball is not rented and that the estimate will be $40 more than quoted if you have to buy a ball to pull a trailer.
Waited a very long time when picking up the reserved truck. Unfortunately, a lack of any real signage made finding the office from the lot where's all the tricked are is cumbersome and off putting.
Very convenient and fast check in and out.. Never fails .. Thanks uhaul
Everyone was really nice, and very helpful. It was a great experience.
It was great. Quick and efficient both on checkout and on the return.
Everyone was super attentive.
I walked in.
Walked across street, and truck was ready.
Best truck rental experience!
Decrease wait times when picking up vehicle by always having staff assigned to front counter
All around service was great just need water and snacks for the customers that come in and rent truck or a trailer
Great facility / I highly recommend.
This was a very good experience from first to last. The truck itself was dirty on the outside, but it was clean and comfortable inside the cab and mechanically it seemed to be in great shape. The reservation, check out and check in process were all simple easy straightforward. Really good experience.
Truck wasn't clean but that didn't matter.
In and out quickly, very friendly service.
Will definitely use again.
The staff at this location are an incredible asset to your company. Friendly, effecient, and helpful, these folks were a wonderful surprise in the hell that moving can be. Thanks a million, guys!
Everything seemed fine. We had no issues.
wanted to pick up truck in arvada, co , not Denver, but location, though 12 miles away, was easy to find.
personnel were very helpful in explaining everything, and making things painless. The extra free day came in very useful, and greatly appreciated.
wish when trucks are ordered early, that they could be delivered to customers nearest location instead f making them chase to an unfamiliar location
get more printers so no one has to wait for someone else to print something
I felt bad that I was rude to Richard the Manager after I started experiencing some difficulty with the key not going into the ignition box. I struggled for a good 10 minutes and finally got it in. I called the company to report, but lost my temper which I should not have. I was trying to get to a loading doc and only had 30 minute window and time was ticking down. No excuse for being rude. I called him back to apologize and all ended well. They are a great team at Colfax and did ever part in attempting to help me despite my earlier rudeness. I will definitely recommend this location to anyone.
customer service was great I see no need for ghange
The facility was close to us and so convenient. No onsite mgt. though. Elevator a bit difficult to operate heavy doors. Otherwise all good.
This location was very professional. It was great. Took 5 minutes.
Have to say your Corp. customer service was great. The overall experience with u haul was not. Don't know what all the charges were for? Do I get a refund for not using it for four days? Trailer did serve its function.
I would highly recommend renting from this location.
I was told that the rental for a 4x8 trailer would be $176 from 2 different people at 2 different call centers. I was charged $218. I only wanted and used the trailer for 5 days. I was told by Dennis Wheeler of the Phoenix call center that he would GIVE me 2 extra days for the $176 price. He should have just said the 5 days will be $176 and if you end up needing it for more than 5 days you can pay the additional $20 per day at the drop off location, which in my case was Chattanooga, TN. This would have made perfect sense if there was a delay because of a snow storm. He never said it this way and it seemed to me as if he works on commission to get a percentage of overcharging customers. This made my experience with U-Haul worse than just plain bad. It's one thing when you are given all the correct information and totally different when you are not told the truth. I complained about the tactic that Dennis used to jack up the rental price to many call center personnel, but that just seemed to fall on deaf ears. No one except a lady named Tammy from the Denver call center seemed to give a hoot. Everyone else that I talked to just said that I was charged correctly and didn't give a crap what Dennis Wheeler did in charging for 2 extra days up front when I neither asked for or wanted them or needed them.
Phil was very helpful and provided me with so much wonderful information.
I found the the location. I think because I'm from this area and have a very good idea as to where things are located. But for someone that is not a map to the drop off sites would be very helpfull to give the customer.
Front of the truck had extreme accident damage and tires were bald. We were going a short distance but would not have been safe for long distance or highway speeds
Very accommodating for last minute changes I needed to make to the drop off time. Also the staff was helpful and friendly as I was new to town and needed some extra help navigating :)
What a lot of trucks! I dropped off the truck after business hours so there was no interaction with personnel but the area was clean. My only recommendation would be to make the drop-off location separate or more clearly defined. I just parked the truck where there was a free spot and then worried that it was in the wrong place and wouldn't be found in the morning...
I was particularly pleased at the prompt service. I had reviewed and signed the agreement as well as toured the unit in less than 15 minutes.
Different. Location,closer to downtown area
Put the pickup location of the van on the email confirmation. ..the address you use has no equipment and is a waste of time to go to. Why do you do that?
Would absolute like to comment, but will fall on deaf ears. I have used your company many times throughout the past 5 years without an issue, this location and it's employees were a disaster! My reservation # 27184968. Michael
The employees there were incredibly helpful. When no one else was available on a holiday, uhaul was. The employees gave assistance. Great thanks!
Very informative and helpful. They showed me the proper and necessary components needed to pull the trailer and offered advice for safety..
The smooth transaction, friendly staff and easy process with U-Haul greatly relieves the high-stress of moving and relocating
My issue is the unit I rented was not where I thought it was. I had to drive 2 miles to get to the unit from where I rented it. And it`s not as close to where I wanted it. That was very irritating.
very helpful, very cordial. A+
The fastest service yet. It's really amazing how the process was effortless.
Everything went smoothly!
I would recommend letting customers know that the uhaul does not lock. I was upset to find this out when I needed my items to be locked
I was told that if it fit in the truck then it would fit in the storage unit. This is not true. The two 5X5 units were totally inadequate.
make sure you know exactly what the customer is trying to accomplish and try to help them save some money.Moving cost a lot. My experience with u-haul was very good Thanks Charles Creswell
Overall there were no problems with the truck and location. The problem was that it was not the location I wanted to use. We had to go out of way to pick up the truck. I have a reservation for Monday the 22nd and I hope the truck will be at the location I have it reserved at.
None...most efficient u-Haul I've ever been to!
Both Phil and Mark were quick, informative, and friendly.
We needed a van last minute and this Uhaul team had it ready by the time we arrived.. Then we needed to extent our rental time by 2 hours and again these guys had our contract updated with no problems... We love this Uhaul team!!!
Good experience. I have used this location in the past and will do so again.
Helpful and easy to work with. Great sense of humor.
The staff was very friendly and courteous. They took a good ribbing about the super bowl, which they unfortunately won...Great group of guys.
Not a lot. The whole experience was very good. The staff was great.
Needs to be cheaper wth unlimited mls
Replace windshield wipers
Everyone there was very professional and so helpful.
They said a queen sized bed would fit easily in the fan, but it was hard to get it inside the fan and it took half the space. Overall, pretty good service and friendly people..
We were given a confirmation for pick-up at 1709 West Colfax. We called and were directed to 2000 West Colfax. Directions for pick up on a Sunday could have been clearer.
Richard and his team are top notch! Always prompt, courteous, amazing customer service. I honestly would not change a thing. The team working here make my job as a real estate home stager a seamless process. I received a last minute request from a new client late Thursday and these guys had a truck ready first thing the following morning - on a busy moving weekend no-less. I can't say enough about how great this team is and how much I appreciate them over the past year. As my 2016 season officially started today, I'll be using this location every time i need a moving van or truck. I've already recommended them to the new business partner I brought on this year. Thanks!
Great help from the staff there. Excellent service! Quick, too!
The staff were courteous and speedy. I was pleased working with everybody at the location.
The U-Haul team at Mile High Station are sharp, professional and eager to please. They processed my truck rental in just 5 minutes. A team member met me at the truck and allowed me to inspect it before I departed the lot. He even adjusted the mirrors. Upon return, the team immediately cleaned and prepped the truck for the next customer. This was the easiest truck rental experience I have ever had. I will use U-Haul at Mile High Station for all my truck rental needs.
Great experience, please don't change anything.
They forgot to close the back of the truck when we left, otherwise everything was great!
Fine experience.Organized and friendly.
Check-in staff was very friendly and helpful. Easy and quick check-in and we were on our way. Return drop-off attendant was also very friendly and efficient. Would definitely use this location again in the future.
The outside was so dirty I couldn't really use the rearview mirrors…it was a safety hazard. And I think the cost was more than expected.
It is a bit tricky to find this location, I might try adding something into the text messages about help finding it or a link to a map, something. It was great
The monthly rate was rather Expensive, access was poor due to single load bay and single elevator.
It was fine, some of the other customers made a mess that ended on my items. Price increase always a disincentive, but understandable.
secure, clean, I`ve stored here TWICE!
The trailer was dirty & needed to be swept before we could use it. Very much an inconvenience.
mark ( I believe that was his name) who did the pre-rental inspection and instructions on the van was very friendly and thorough
Small hiccups in the check in process, but nothing major. Kudos for the brand new van you gave me!
The transmission on the truck had some issues
Before I pulled out of the parking lot with the rental, the mileage changed. I guess that's the way it goes sometimes
Overall good experience at this location.
A great truck rental experience
Tried to charge me after I moved out. Unprofessional at best, seem to be into taking personal chops. Enjoy uhell :D
good staff, not the safest area in Mile High
Everyone was great- I will most likely keep my storage longer due to great customer service.
Dig this U-Haul location, right by the stadium, warehouse style building. One thing to be mindful of is going on a day or time before game day streets get clogged. I`m happy with it
I was very happy with the service overall.
Thank you for taking great care of my stuff.
Staff were wonderful at both Denver and Hartford. The ubox was a perfect way to move cross-country. Thank you!!
Very clean and well maintained!
thank you Mile High Station for all your help!!! You guys are great to work with.
the fact that my storage unit was 2 miles away in a different building location was never mentioned to me in either email or phone conversations.I had like 3 phone conversations with ppl about unit.
My unit was on the 3rd floor and although I paid for air controlled, the air conditioner was broken during my 3 month rental. It was upwards 120+ temps.
I had a good experience driving a big truck from California to Colorado all went normal and smoothq.
Staff very helpful. Place kept clean.
..Cassandra was helpful she went beyond my expectations as an employee. She was patient and attentive. When we found a unit Brian was very helpful getting my stuff in
I was very tired and ornery when I arrived at the location and the staff was able to accommodate my request and was very friendly. I`m very pleased with the outcome of my move.
We did not end up using the storage. The manager was extremely helpful. Unit was indoors, didn`t think to ask first and it wouldn`t have met my time schedule.
Minor issues: 1 always a scavenger hunt when it came to locating a cart, and 2unable to locate broom and dust pan to sweep out unit when empty.
With 200 characters, I cannot say all that I want. Instead, know that I will never use Uhaul ever again. No matter where I move. There must be someone better because you`re just awful.
I experienced issues with the arrival of my Ubox at the final locationNJ and the Denver location contacted me to try and help the situation. It was very much appreciated.
The elevator was out of order on two days when I was loading into two different units.
Great facility. Great customer service.
Richard and his staff at the Mile High UHaul were incredibly helpful and accomodating in every way possible.
U-Haul is my storage provider of choice!
Just didn`t seem as nice and upscale as other UHAUL and other storage facilities as well.
Moving is always stressful, but thanks to Richard, I was able to get all of the help I could need. I was easily able to contact him and got exceptional customer service.
The girls name was cassandra at the lower colfax store in denver she called me was threatening me that she needed my unit and she was rude. Please contact me 303 9607669
The girls name was cassandra at the lower colfax store in denver she called me and told me I had to move out of my unit. She was rude and unprofessional
Everything was fine except that I think it was a little overpriced
Richard, Juan, and Garrison were extremely helpful and courteous
We had to leave work early to get to the storage unit, so later hours would have bee better for us. The staff at the store were exceptionally helpful and friendly.
Card entry system not functioning, but staff was very helpful several times directing how to use a code.
Customer service was the best! I`ve have seen in, anywhere in years...
Everyone was very helpful and nice. The lady, I forget her name, was the most helpful and knew what she was talking about. Thanks.
I needed a storage unit for an immediate temporary fix with my new move and the service here was awesome it really took some stress out of moving i only wish you were closer to my home
1.DON`T RENT STORAGE HERE.2.Everyone we talked to had problems ranging from paying for 24 access not getting it- total run around.3.Tried to put me into more 3 units locked by them
Security card access was broken. I would imagine the use of a general access code reduces the overall security of the site.
Suggest better 1800uhaul customer service! Shouldn`t be acceptable to double bill then pass customer on to rude rep who told me to keep calling back after I`ve already called multiple times.
Chazz went above and beyond to find us the next size up storage unit.. Cassandra was extremely patient with me on the phone as I had to change my reservation twice ..
only concern! At the 3425 Lipan street storage unit.. Was not able to access accordingly. Sale clerk at U-Haul replace security access card, hopefully it works.. Thanks again.. U-Haul!
Good location, friendly staff, easy account setup.
I was going to write a useful column, but I`m not being told how many characters over I am. SO forget it.
people were friendly and helpful
Facility appeared secure and well kept.
Top notch employee. Works efficiently and timely. Very considerate as well.
Glad to hear that you are going to keep an individual on site during the day.
After a v w Ryan long trip. Mile high made a last problem disappear and relieved part of our stress in a very professional and kindly manner
Very friendly and helpful staff. More so than at any other prior storage experience and I have moved a lot!
This was my first and hopefully last long distance move.However,the excellent service I received by all of the staff, gave me peace of mind.
Little confusion between U haul sites on drop off and pick up locations but we finally worked it all out. Tks
The staff at this U-Haul are friendly, professional and have a great sense of humor. They provided me with the perfect storage room. Thank you U-Haul!
Very happy with the initial, ongoing, and final service. This facility ensured that the customer was happy and informed! Thanks!!
Everything was very convenient and the free month of storage was exactly what we needed. I will definitely be using these services next time we move.
Staff was were all very helpful and friendly. Didn`t care for the way the elevator door operated but we made it work.
Worst experience ever due to Uhaul`s inability to deliver confirmed services. Then blamed by employee for her own incompetence. 5th move with Uhaul and the last one thanks to such negligence.
Outstanding customer service! I was truly impressed. Thank you!
Poor hours and incompetent staff. The were consistently unable to set up EFT, causing annoying missed payment calls.
Never rented storages me this before but this place is awesome for my first experience. Only thing they could have done better was unload our truck and arrange the storage locker... Lol. Tks
Very nice crew. Chazz even was nice enough to back my trailer into the bay!!!
24 hour access would make it perfect.
Denver staff were awesome. Friendly and helpful.
Great experience. Sam, on staff, was awesome. Very helpful.
Everytime I called customer service they had issues with the system which limited the extent to which they could help me
Provided excellent customer service. Very helpful when we arrived from Indiana with my daughter`s belongings.
Using this facility was a complete disaster. Terrible parking. Restrictive hours I requested 24 hour access, too. Useless staff. Disorganized facility with major access problems.
I did not have any issues with this facility until they decided to require a key to access and remove staff WITHOUT telling a single customer.
You advertise the 5x15x8 units as sufficient for a 1200 sqft home. That was incorrect. My 1000 sqft one bedroom apartment did not fit!
I called to notify the office of my move out and then received a rent due notice a couple of days later. Price, location and features changed from reservation to check in. Office seems unorganized.
Staff was horrible and had poor customer service skills. Some of the worst service I have ever had.
I would like better access hours. The staff was very, very nice but long lines were a bummer.
No place to park. That`s the only reason for not recommending.
staff was difficult to talk to and generally unfriendly and unprofessional.
The horrible customer service I experienced cannot be explained in 200 characters. If you truly want valuable feedback you would not limit the number of character to be used.
very friendly and convient
units are 1 layer of drywall have a chicken wire ceiling.The access points are open 2the public who can walk in to the units.there is CCTV but the staff is too busy with customers to monitor.
Employees were nice but there were multiple failures on the procedure. We had no idea we needed a wrench to open the box, the checkout took a long time, they pulled out the wrong box, etc.
Awful experience with customer service, sales, and individuals @ location. Unlikely to recommend U-Haul to other people because of this.
Love the customer service
Issues from the start. Hours posted were incorrect. Wasn`t notified to changes or sent an access card. Couldn`t get staff on the phone and they were rude and uncooperative.
Great facility, I used to chain link unit, was able to pack it to the top and fit more than a regular unit.
No longer anyone at front office to help. New key card access is not user friendly! Items are piling up in main hallways as no one is there to maintain. Cost is high. I would no longer recommend.
Everyone was very friendly and helpful.
There was no communication regarding the switch to the remote location as I required staff assistance
I wanted 24 hour access and to drop off a truck on site. I got neither. My storage unit`s 2 miles away, only accessible until 5 pm. No parking for an hour. Terrible experience.
I made a reservation on-line only to find out that there was many additional charges. Mandatory insurance, after hours charge of $10!, and you have to have a certain lock. additional 30%
The UBox took 10 days longer than expected and my movers had to go to the Uhaul location three times in order for it to be ready. Uhaul gave movers an incorrect location.
Besides the fact that the trucks get bad gas mileage, everything else about U Haul is top notch. Will definitely use them for my next move.
Jason was excellent. Staff was on point and friendly, I will certainly let me friends in the area know this is the Uhaul to go to! Great staff all around.
I found the site always clean, easy access. The only thing is that railing on the loading dock is completely in the WAY! it prevents easy rolling of items onto a truck.
The staff was friendly and helpful until the day I moved out. She followed us around, citing rules and regulations. Then we could not find her anywhere after we finished.
First off, the problem with my UBox were caused by the location it was shipped from in NH, so not this location`s fault.
All my things were secure and once I forgot to lock my unit. Uhaul let me know and also watched everything until I could come to lock it properly..
the manager Jason was very helpful
Renting here was just tops.
Very helpful staff at this facility. They offered to back my rental truck into the narrow loading bay.
My experience with the Uhaul store on W. Lower Colfax was superb. Jason and his team were extremely helpful. The ubox delivery time-frame: not so good. But I realize out of the Uhaul stores control.
Even in the snow and cold the lady working in the lot was cheerful and friendly. makes a big difference :
Front desk nice and helpful but did not seem to understand or be able to access their own systems. More training needed.
Every staff person was helpful and courteous. The facility, including the bathrooms, was always clean. I was extremely pleased.
Roof leaks appear to be a concer
Very clean, with helpful staff, and easy access by loading dock and elevators. There`s always plenty of carts available for use.
The staff was wonderful. I wish I could remember the young lady`s name, because she couldn`t have been more friendly and helpful. Thank you!
Would have liked to have gotten storage unit I had requested at a cheaper rate and was confirmed 2 times. Also was supposed to be a first floor unit. Ended up on 2nd floor.
The ladies and gentlemen are always super nice and efficient!
Amanda and Erica were very friendly and accommodating. They always had a smile and positive persona.
You didn`t let me know that the 2 box trailer I rented at mile high was not a standard elsewhere. This resulted in serious heartburn and major problems the day of my move.
From the beginning, the reservations were not good. I was placed in a very dark corner of the facility, and treated rudely by the staff.
the girl who works there is lazy sitting there with fake long nails and has no customer service. When you ask here any question, she is slow to respond and acts like we are bothering her privacy.
Access was good, I only needed the smallest unit, but it does have a beam in the ceiling that makes load in a bit of a challenge when stacking
The staff was very helpful when I moved in and out of the facility. Great customer service.
Our storage unit was right by the loading dock, so it was damaged from the outside from trucks backing into our unit, pushing the door in about 4 inches and dented the wall as well.
I cannot keep my disdain for my uhaul experience in under 200 words. 10`x10` storage unit with a 5` tall door?? GENIUS AT IT`S FINEST
Amanda and her sister were very accommodating. I do not believe that I was told that I would have to return the truck and car hauler to a different location. Very inconvenient and inconsiderate.
Very accomodating and understanding to my incraesing needs
Everything was good. The load and unload area was on the street, and if traffic was bad, would have created an issue. Was sent to Lakewood to drop off trailer.
I was very pleased with the facility in every way. Thanks
I was unable to close my account because I missed it by a day. So I was charged for an extra month and unable to close the account until paid.
It was ok. Nothing more than I expected. Wish there were rat traps in the unit
I was very satisfied with the Ubox and all the different options provided for moving it and storage. Thank you!
Door and latches should have been in better condition
Moving can be stressful, but my experience at the 2000 W Lower Colfax storage unit was not. Please recognize the staff for their excellent service and well-maintained facility.
Associates were friendly and helpful, particularly in the shipping yard. She helped with directions, explained the unpacking process well, and shared a laugh. Thanks.
Staff was very unhelpful and seemingly disengaged.
This particular location is great. The Uhaul shipping experience, however, was really bad. Need more communication with customers and hold your shippers accountable to delivery timelines.
Elevator was broken upon moving in. 24 hour access is preferred. Also, the rent went up within 2 months of use coincidence or not, it was an unpleasant surprise.
Very professional and helpful. Thank you!
I called a day beforehand to have my Ubox ready. I showed up early to make sure my ubox was ready for the movers to unload. It took 45 minutes to get my ubox down.
Extended hours would be helpful, and having them without needing to request in advance is preferred. I understand the security concern, though this is beneficial.
The staff was great and extremely helpful. It`s the online booking that I had a problem with.
Friendly and professional staff. A great experience and will use again if I ever move again.
There are two locations called Mile High Station and they don`t currently have 24-hour access. These issues were not resolved to my satisfaction.
Great experience but the hours were inconvienent for the facility being downtown Denver
Box arrived a week past the estimated day for no apparent reason with many of its contents crushed or damaged or inexplicably dirty. Never again.
This is a very nicely run storage facility. The staff was always very helpful. A special thank you to Erica who helped me and went over and above expectations on my moving day.
Everything was great! The only critique I have is that the unloading area was very difficult to back into with a trailer due to location of the door and set up of the surrounding area.
Reserved 10x10 arrived with stuff to see it was split into two separate units, one with a huge pole going through it and chicken wire for a roof. SONYA didn`t care and was rude
I was supposed to get a free mth but was given a 7x10 for a 20’ truck which would not fit everything so had to rent a 2nd unit. They didn’t have my reservation-U-Haul and this place don’t communicate.
nice clean well-lit facility. a little hard to get to, but that`s not a big deal.
Quick, friendly, great service!
Elevator out for 2 weeks,couldnt move out.No word from mgr after 2 staff said he would call.Locked out of our space for nonpayment,mgr gave us an extra week for free bc of elevator.Headaches.
The extended hours should not cost extra.
The manager, sam gray, is friendly, helpful, and accomodating.
Will NEVER use U Haul again and will tell as many people as humanly possible about how you treat your clients.
My only issue was the fact that I has to call multiple times for a smaller unit, which was never available. Please implement a waiting list at your facility.
Very good service. Impressive customer service from all I dealt with. Thank you.
The process was painless and very affordable.
I had a terrible experience with Uhaul in Chicago but the employees at Denver/colfax renewed my faith in Uhaul as a business. Efficient and knowledgeable.
Your staff certainly assisted in turning around an awful expirence the uhual customer service provided.the mis-information of the service providers caused my move to extend to a second day.
never again. while some staff were friendly, few returned calls, promised actions rarely done. some staff very rude. ubox o-due, left hand never kenw what right was doing. altogether awful.
Told my 1 bdrm apt w/20-30 boxes would fit in 1 ubox. 10 boxes left. Man retrieving lost control: rolled before hitting a car. Cust serv sd reimburse shipment, haven’t. Told 1st mos storage free, not
Very friendly and helpful staff
Overall the experience was very good, just wish they were open later during the week.
Devon helped me select my storage unit, review my contract, and set up automatic bill pay. He was friendly and efficient.
The box had broken hitches
Moving cross country is not an easy task but the gentlemen at the Mile High Station were very helpful, respectful and professional. Thank you guys, your represent Colorado well!!!!
Everything was as explained and expected. Ours was a student move was from San Diego to Denver - better than driving ourselves with a trailer!
When making the reservation we were told that we would get the first month free. When we arrived we were charged over $100 for the first month.
well organized and serviced
Everyone associated with my UHaul boxes moving me has been positive. I enjoyed working with and completing my move with everyone I dealt with.
It`s absolutely ridiculous to be charged for 25 days of the months rent when the storage unit is unused by me. This should be prorated.
Very clean, very fast service.
Having to pay extra for extended hours access to my storage unit is ridiculous. And the fact that you can`t move in past 7 pm. I`m busy, don`t have time to take off a whole day to move stuff.
While the location is convenient, it is a problem trying to get there when the Broncos are playing. We won`t making that mistake again.
Friendy, great follow up, clean, on time. Only complaint was being charged a tailer use. My last U-box did not require it. This was an additional fee.
Thank you for the nice staff
Didnt apply my active duty military discount as they said they would.
Very friendly staff and helpful, eases moving stress! Thanks!
The management made the experience easy
The staff was super! They were helpful and friendly.
The staff here are very accommodating and helpful.
Staff is very friendly and helpful. They worked quickly to get me on the road.
Enjoyed my experiences with Mile High Station. The only criticism would be the fairly long wait to speak with a rep. But I know how busy it can get there.
Great Staff and storage facility
Very helpful and accommodating. I took a little longer to move everything into my storage space, and they stayed open a little late so I could finish. Very much appreciated.
Too expensive and would have appreciated longer hours open.
I was disappointed when the facility closed early at 3PM on Sunday, when it was clearly posted in at least two places that it was open until 5.
Unit was difficult to get to. The elevator was broken when I had to move out and didn`t find out until I got there. Staircases are very narrow. staff very helpful and willing to accomodate
I had some frustrating problems with the freight elevator not working properly. I reported the problems to the manager.
Everything went as I expected. I was very satisfied.
Central phone service not wholly accurate. Or at least consistent with this location`s practices.
Will return again
Definitely would do business again.
Made reservations - was told wrong address - Directed to proper facility - assigned unit but wasnt made aware that they were closing in 3 hrs - told 30 min before closing that they were closing
Great price. The place needs smoother floors for the carts. Some asshole decided to paint the interior with a paint sprayer. All my stuff was covered with a layer of smelly paint dust.
Sonia was great, thanx sonia for all your help!!!!!
The worst experience I`ve ever had with a company. Not just this particular location, the customer service was dreadful as well. I will never recommend nor use U-Haul storage again.
Rented a car tow trailer in Illinois, dropped it off in Denver and rented a storage unit. The whole process was a great experience
The boxes were smaller than advertised and the door of one of my boxes fell completely off.
We got a free month with our trailer rental and were very pleased with the storage unit! It was huge! The unit property were very clean, and the all of your staff were wonderful and friendly!
Overall, I have been very disappointed in the customer service.
Each box had a different door-locking system and the door on my box completely fell off, the hinge came off of the door and we had to screw it into place.
Maybe extend the office hours opened to access boxes
The level of service is poor. My experience is that it takes a long time to purchase anything. I would not recommend this uhaul store.
The online reservation allowed me to schedule delivery of my UBox however after calling I discovered the box could not be delivered it had to be picked up.
Employees were very helpful!
Storage areas are very clean-location was very convenient for us.
No complaints! Very clean and very friendly staff!
First time renting a storage unit. Would like to see bi-weekly rates. I only needed it for a week but paid for a month. Great space nice facility!
Extended weekend hours would have been more convenient, on occasion.
Sam was efficient, thorough, and professional yet compassionate....was very impressed. This will be the only location I work with.
staff was always helpful and pleasant
The small staff was sometimes overloaded when things got busy it was busy both when I dropped off and picked up my stuff from the unit. Getting boxes in and out was inconvenient if it was crowded.
Peggy was amazing hitching my ubox. The staff at the counter were also wonderful.
In my time of need they where to help me
Everything was great until it came time for transaction. The cashier messed up 3 times and then asked me to come back later to fix it.
Very friendly and helpful staff. Great sense of customer service.
VERY HARD TO FIND LOC. Called for directions got Cust Care Cntr-NO HELP. After hours access card took 30 mins to program. BAD EXPERIENCE ALL AROUND other than a kind/patient on-site staff.
I tried to write what went wrong but apparantly I cannot. I will never recommend U-haul to friends and will never use it again!
You would be cray to store any where else!
good service, nice bathrooms.
Storage unit was just barely big enough and I wasn`t sure how to access it 24hrs a day, even though it said I was supposed to be able to, but overall, a good experience.
Wall in unit is crumbling covering all my items in dust. Storage area was always freezing. Holes in concrete floor made moving difficult.
The only complaint I have is that the refinishing of the floors during my lease left my belongings covered in saw dust and smelling like varnish.
It was not very well temperature controlled and it is not in a good location.
New guy needs more training.
U-Haul and U-Box were great in helping me move my box from Boston, to Knoxville, then to Denver. The timing was excellent and I couldn`t have asked for better service.
My favorite feature is the automated billing to my credit card. I do not live in the same state so this easy solution gave me piece of mind my property would be secure.
both uhaul facilities in california and denver were great
Service was prompt and the moving experience was pleasant.
Quick, friendly staff. Access to doors and loading areas was awkward and not terrific but for location it was decent.
I rented a unit on the first floor. There was a mesh ceiling over unit. My belongings had a large amount of dust soot over them. Thats my only complaint in entire rental experience.
Everyone was very helpful. I rented a storage unit and it was all very easy and the unit is exactly what I need.
There was broken furniture left in the Ubox when I arrived!
The staff at this facility are outstanding!
Al around, a very positive experience. The guys behind the counter were friendly, engaging, and competent. Great job, U-Haul!
Absolutely everyone at the mile high station u-haul facility was incredibly helpful. Particularly, Sam, Sam, Ron, and Gaby were wonderful to work with
I had several items damaged during transit. Glass would make sense, but when two 600 pound ratchet straps isn`t enough to hold things in place, that involved some rough jolting.
after making a 1st floor storage unit reservation, when we arrived we were given a 2nd floor spot. many extra hours were spent just loading/unloading. very disappointed.
My only displeasure is that the CSA`s don`t know how much storage space is needed approx to unload a certain sized truck. I was told 1 size locker for a 17foot truck, but it took 2 lockers.
Floor could be a bit cleaner, but overall in good shape. The free month with a one-way rental is a great deal.
staff very friendly, but was disappointed that although the unit was listed as climate controlled it was still over 90 degrees during the summer
It was a really good experience en general
Associate were absolutely wonderful but the facility is difficult and unsafe to access. Only one loading area. The elevator can only be used by one party at a time. Stairs were horrid.
Went in upset with service and left very happy customers thanks to professional and fast attention from managers. Wish I could write more than 200 characters.
The cleaning lady had the key to my storage unit, so that took another half hour. The moving crew paid by the hour, and I, just waited.
Everyone was friendly and helpful and the location was secure. However the climate controlled second floor was still over 90 degrees in August.
Parking for loading and unloading is inadequate...you basically have to use one lane of a 4 lane undivided road to unload a truck.
very convenient location and the storage area was nice and clean.
My distaste for uhaul goes far beyond what can be expressed in 200 characters. Staff generally as helpful as they can be, just start ANSWERING YOUR PHONE!
My only issue was that the storage unit was very hot in the summer and very cold in the winter, however the staff was execellent!
Seemed to be very well maintained, even though it is a very old building. Carts were always available to use. The only complaint was that my unit was far away from where I parked my car.
I was very pleased with the service provided by Mile High Station. Very professional.
They could not find my reservation, Did not have the size storage area i reserved, told me my one way truck rental was illegal. Mr. Little was the main poc.
Service was great and the people were always very helpful
Attendant was very helpful and pleasant.
Customer service was great, fast and efficient
Very nice and helpful as soon as we pulled in. He showed us around so there was no confusion!
This facilities is greatly under staffed. The manager, only one on duty, was swamped.17foot truck full, was poorly given. I`ve used U-Haul a lot in the past, but this was not a good experience.
Everybody was friendly and they received the trailer drop-off promptly.
Facility is always clean and the staff very friendly and helpful.
Professional and courteous staff. Storage units expensive for size but convenient to have vehicle rental and storage in one location.
Very good. Everyone was helpful. We had a mix up on one of our U-Boxes the delivery people straightened it out right away.
the gentlemen were friendly and helpful.
your systems computer take way too long though.
Very good albeit slow service, especially in comparison to most UHaul facilities.
Very helpful and friendly. Clean, nice facility.
Staff is slow, distracted, and inefficient.
The staff was always very helpful when I had any questions.
All of the staff was helpful and the only trouble I encountered was avoiding Bronco`s traffic on Sunday.
The employees in the mile high station were very accommodating and courteous. I enjoyed working with them. I also liked the no hassle contract with Uhaul.
The unit was easily accessable, and you have plenty of tools needed to make storage easier.
My experience was actually excellent.
Very nice people to deal with. Clean unit and easy to get to.
We wished we knew in advance that we`d have to buy a circular lock and would not be able to use the one we had. Samuel was very helpful with the check-in process, though.
Everybody was extremely helpful and everybody there was very personable
Requiring customers to use a specific type of lock on their storage unit, one that you sell for roughly 25% above market price, has encouraged me to use one of your competitors in the future.
Ryan was wonderful to work with and very nice!
GOOD CENTRAL LOCATION. GOOD COOPERATION FROM STAFF, ONLY ISSUE WAS ONLY ONE ENTRANCE FOR ALL YOUR CUSTOMERS TO UCE. BUT MOT BAD
Ron Pedersen does a great job with this facility - always willing to assist to make the task as pleasent as possible.
My experience was extremely pleasant. The customer service was superb!
I am sorry but my experience with UHaul, at every level, was very poor. My reservation was changed, my hitch installed incorrectly - and more. Peace. Renee Valentine
The build was awful, the floors are cracked and makes it impossible to us crates to move your stuff. I would not rent there again for that reason! Staff is great though...
Ronald the manager was helpful, patient and kind. It really couldn`t have gone any smoother! Moving is such a stressful time and U haul certainly made it easy!
You and your staff were great. I will recommend your Storage Facility to anyone looking for storage.
I am having a great experience at this uhaul location. The dock is open everytime I need to get into my unit and the Assistant Manger Ryan helped me get everthing set up in a breeze. Thx again guys!
It seems a bit dirty and the rafters above are covered with dirt. If I were going to stay longer than 1 month I would probably move.
Excellent customer service
Upon checking in we were ignored for almost 40 min. People were rude and unhelpful. It took longer then an hour to get into a locker.
The door to my unit was broke anyone could have broke in and asked every time I was there to have it fixed. It never was.
The ramp on level two might pose a safety hazard to `weaker` customers and there was dust on the ceiling. However, nice facility, and nice/helpful staff.
Fantastic staff. Friendly and attentive.
Please STOP emailing me and sending mail to the addresses I registered when renting trailers/vans/storage. VERY ANNOYING!!!
The staff here is wonderful!
The staff is the best! So helpful and friendly even when its busy.
The young man working behind the desk was very helpful. He took the time to show me 3 different sized storage units.
Everything was easy and the guy was very helpful.
Poor customer service. The manager was nice, however the rest of the staff should not deal with the public.
I was very impressed by everything, especially the staff.
The staff was friendly and the store well managed.
Ron Pederson is an excellent manager. I would recommend this facility based on his character alone not to mention how well he maintains the place.
Everyone was very helpful!
Real nice,friendly and helpful people..
I only rate it average because it is understaffed. Other than obvious staffing and phone issues, the staff there was awsome! Way overworked and underpaid I am sure.
I was there for 2 hours making arrangements and getting wrong keys- had to back again. They tried hard, but the new computer system was difficult for them to work with.