Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived the medium boxes I purchased online were not available so had to work with large and small boxes. When I was given the key to the truck, I asked where it was located and the agent said she had no idea - she said to just go out and look for it amongst the other trucks.
curt N.
Rating:
5.0
Customer did not leave a comment.
JAMES C.
Rating:
5.0
Nothing, Audra was awesome ! It was quick she was thorough and a pleasure to work with.
MICHAEL C.
Rating:
5.0
Customer did not leave a comment.
Madison C.
Rating:
4.0
Michael was great to work with and very professional, my company will most definitely use this location again not only for the clean and reliable trucks but Michael's professionalism.
WILLIAM S.
Rating:
5.0
Customer did not leave a comment.
Justin Z.
Rating:
5.0
The clamp for the dolly didn't work, but other than that, it was fine. Jay is the BEST!! Great manager
Robert H.
Rating:
3.0
Tires had expensive wear resulting in a blowout. Added 2 hours to a 26 hour trip.
Daniel S.
Rating:
5.0
Customer did not leave a comment.
Shawn W.
Rating:
5.0
Customer did not leave a comment.
Linda C.
Rating:
5.0
Customer did not leave a comment.
Celeste H.
Rating:
5.0
Customer did not leave a comment.
Thomas D.
Rating:
1.0
Customer service sucks at this location.
KAREN W.
Rating:
4.0
Customer did not leave a comment.
Dawn C.
Rating:
2.0
When I was forced to change my pickup location to across town, I couldn't even change my drop off location to closer to my destination. I had to bring the trailer back late in the evening when I could have been done 30 minutes prior. And the employees just stand around...
Nathan C.
Rating:
1.0
Providing the correct information at the time of check out and contract reading
KAREN W.
Rating:
1.0
Stop ripping customersvoff
John P.
Rating:
5.0
Customer did not leave a comment.
Mike S.
Rating:
5.0
Customer did not leave a comment.
Carl B.
Rating:
5.0
Customer did not leave a comment.
Mandy M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mandy M.
Rating:
5.0
Customer did not leave a comment.
raydean A.
Rating:
5.0
Great service all the way around!. THANK YOU, U-HAUL!
Eric A.
Rating:
5.0
Excellent customer service
Sonia L.
Rating:
5.0
it was great and fast
Gary H.
Rating:
5.0
Customer did not leave a comment.
Sam A.
Rating:
4.0
Customer did not leave a comment.
ROGER M.
Rating:
5.0
Customer did not leave a comment.
Daniel G.
Rating:
5.0
Nothing
Karla Sue B.
Rating:
5.0
Customer did not leave a comment.
Jack S.
Rating:
5.0
I'd definitely recommend this place. Brandon was very helpful and I'd definitely do business here again
JACQUELINE H.
Rating:
5.0
Brandon did an amazing job helping us. We had issues with the app and had to call back to the branch on Nevada. He did everything to make sure our concerns were covered. When we returned our truck he was very helpful with the process. He's a great employee.
Kevin G.
Rating:
2.0
The manager and assistant gm are rude.
James M.
Rating:
4.0
I don't have suggestions at this time. I have had good experiences at this location. I have rented a hand truck and purchased boxes here as well.
Matthew B.
Rating:
5.0
Customer did not leave a comment.
Mitch G.
Rating:
4.0
You could fill in that giant hole from the parking lot to your office. The water was to deep and wide to step over or in.
Also, have a bigger crew on Friday night, you were too busy to show me the truck, so when I needed blankets and a dolly, the back was completely empty, so money you lost. I took the truck with just over a half tank. It's true, I was exhausted and my
son-in-law was getting nagged on to hurry home, and I forgot the gas...but I'm pretty sure that 3/8 of a tank to a little over a half, is no where near 15 gallons. An expensive lesson for me.
Vickie V.
Rating:
5.0
Customer did not leave a comment.
Elizabeth A.
Rating:
5.0
Customer did not leave a comment.
Joe M.
Rating:
2.0
I was charged for my unit after being told I would have a free month. Then. After receiving my confirmation. I was charged for a lock after being told I would have a lock waiting for me in the unit. For the lock to be there. And then the worker wasn’t able to return my refund. The GM had to call me the following day to offer refund. Still waiting for refund to apply back into my account
Savanna F.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Phillup B.
Rating:
4.0
Customer did not leave a comment.
Charles L.
Rating:
5.0
Nothing if you try to improve it most likely it will go south. Leave alone
John P.
Rating:
5.0
Customer did not leave a comment.
Christina B.
Rating:
5.0
Today was perfect!
Thanks!
Robert H.
Rating:
5.0
Customer did not leave a comment.
Darian B.
Rating:
5.0
26' truck needed maintenance attention, seemed to be dragging a break, and would buck on acceleration at any speed,(I did not drive it over 70 MPH,,) I reported it to the attendant
Robert H.
Rating:
5.0
Customer service was awesome. The lady at the desk was professional and very nice. At the end of the day when I returned trailer Michael was there and he also was very professional.
John P.
Rating:
5.0
The staff was great, helping and accommodating
barry T.
Rating:
5.0
Friendly, punctual, professional. this is the 4th hitch I've had you install over the past couple decades. It's why I come back.
JOHN B.
Rating:
5.0
Nothing. Job and service well done.
Daniel E.
Rating:
5.0
Thank you.
Mike T.
Rating:
5.0
Every thing was awesome up until the aliens arrived! They were so scary! Thankfully Brian , whom by the way is Awesome was able to use his Marin Corp training and take them out! Boy we were lucky! So I will definitely only be going to this location from now on!
Zachary G.
Rating:
4.0
Customer did not leave a comment.
Caroline C.
Rating:
5.0
Customer did not leave a comment.
Daniel E.
Rating:
5.0
Customer did not leave a comment.
joan D.
Rating:
5.0
I use this location every time I rent, maybe four times in the last year. Good folks inside and Suzanne is really effective outside.
DAVID A.
Rating:
5.0
Customer did not leave a comment.
Martin M.
Rating:
5.0
The tow dolley trailer is VERY loud when driving, it is the ramps that stow, maybe some sort of rubber gasket could improve it-it is not great for the driver, but also other drivers hear it and see UHAUL so its not a good uhaul brand observation. Otherwise, was all good!
Craig G.
Rating:
5.0
Very easy so friendly
If I ever need a truck again this is where I will come
I will recommend to everyone I know
The staff was so helpful from start to finish
This was my first time renting a truck and they made it so easy for me and with their exceptional customer service I will always be a customer
Thank you!
Venus G.
Rating:
1.0
Customer did not leave a comment.
Kevin R.
Rating:
5.0
Thank you
Colleen G.
Rating:
5.0
They were all great at this place. Anytime you can do business with a place and have a few laughs, makes it a great place. I'll use them again should the need arise.
John F.
Rating:
3.0
More clear after-hours drop-off instructions. Such as needing any documentation of fuel or mileage upon return. Do the doors need to be locked? Was I supposed to detach the trailer?
Mike A.
Rating:
5.0
Excellent customer service and fast pickup and drop off
Matthew A.
Rating:
5.0
Customer did not leave a comment.
DANIEL F.
Rating:
5.0
Customer did not leave a comment.
Stuart K.
Rating:
1.0
The truck had barely any gas in it and it didn't run well
Josh S.
Rating:
5.0
All was great . From beginning to end.
Nicholos M.
Rating:
5.0
Everything went great … just like always.
Mark K.
Rating:
5.0
Customer did not leave a comment.
ray R.
Rating:
5.0
When I need moving assistance I choose this UHaul location. The employees at this location actually put fun into moving. They also support the move by helping with your needs and providing suggestions and solutions giving great ideas if you haven't thought about things ro make it easier. I thank you for providing clean trucks and excellent servive.
Valerie R.
Rating:
5.0
Customer did not leave a comment.
Mairo M.
Rating:
2.0
I can't rate your storage facility because I never actually rented the unit. My plans changed and I didn't need the unit but that didn't keep you guys from charging me. Now I can't get my money back and the gentleman at the store is older than God and has no clue how to work his computer system so now I'm at a $120 loss because staff is poorly taught. Maybe this has something to do with the app I was instructed to go through for the storage unit but that should have no barring on a refund. Staff told me I was and I quote, "all taken care of" when I returned and maybe I'm from a different planet but I took that as I was "all taken care of" and it's okay for me to leave. I never would have left knowing this was going to be the outcome.
Tyler J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew F.
Rating:
5.0
Above and beyond.. literally these guys do more than they have too and are very friendly. Thanks guys.
Michael H.
Rating:
4.0
Brandon did a great even when he was the only one in the store. He mange every customer with great respect and professionalism. Thank you
Oscar R.
Rating:
1.0
I bought 2 tv moving boxes and only one had the foam corner pieces inside..
Trevor S.
Rating:
5.0
Customer did not leave a comment.
Ronald M.
Rating:
5.0
Customer did not leave a comment.
David K.
Rating:
5.0
Customer did not leave a comment.
GLEN W.
Rating:
4.0
Quick service.
donald S.
Rating:
5.0
I am so pleased with everyone on your team - courteous and well experienced - wonderful experience - thank you! You all are my “go-to†business from now on.
TERESA W.
Rating:
5.0
Jay set us up with a trailer and unfortunately I didn't catch the name of the gentleman who helped us upon return. Both provided outstanding customer service. Customer service as it should be - friendly and helpful. Unfortunately that's so rare to find these days, that I just hope I need something I can find at the UHaul store so I have a reason to shop there. Great job, guys! Thank you!
Heidi T.
Rating:
4.0
Customer did not leave a comment.
Claud H.
Rating:
5.0
Everyone was very nice, very informative, and very professional
Heather E.
Rating:
3.0
The person working there took the keys and said to have a nice day. There wasn't much conversation.
WRAYANNE W.
Rating:
5.0
Customer did not leave a comment.
Asadi M.
Rating:
5.0
Customer did not leave a comment.
Richard B.
Rating:
5.0
Outstanding service and quick installation. Great people working at that location.
Reginald H.
Rating:
5.0
Customer did not leave a comment.
Mike S.
Rating:
5.0
Customer did not leave a comment.
Scott O.
Rating:
5.0
Thank you for all your help Jay!
DENNIS S.
|
Overall Experience
Rating:
5.0
DOne quickly, in spite of being shorthanded when I got their for my appointment. Looks great!
Alan C.
Rating:
5.0
Customer did not leave a comment.
katey G.
Rating:
5.0
Brandon the alien man is super kind and good vibes!
buddy C.
Rating:
5.0
Customer did not leave a comment.
RANDALL L.
Rating:
4.0
Customer did not leave a comment.
Lindsey W.
Rating:
5.0
The location was very knowledgeable, organized, efficient and effective. The employee culture was clearly embraced and unified by all. I will always start my future needs at this location that is also very well inventoried with rental options and supplies to purchase. Excellent experience with great quality and value. Thank you!
Nick W.
Rating:
1.0
I picked up the truck. The tank was at 3/4. It was not full. I returned it with 3/4 and you charged me for 40 dollars worth of gas but charged my account 67$, and overdrew my account. I told your rep I would pay half when my next check came in which would be on Monday. Refund me now.
Dorothy S.
Rating:
4.0
Brandon Hawke provided excellent customer service. The online pickup process was not at all intuitive, but Brandon got us set up properly.
LESLIE O.
Rating:
2.0
Counter employee did not want to help me check in.. kept pushing the online check in even though I was in the lobby. Refused to remove the dolly even though I said it would be in the way of my move.. wandered the lot looking for my truck as they seamed content sitting in the office. Was then charged a fuel surcharge even though I stopped and returned the truck to 1/2 tank as it was when I picked it up. I rent a truck 4-6 times a year an this was my worst experience..
CHAD P.
Rating:
5.0
Customer did not leave a comment.
Heather W.
Rating:
5.0
Customer did not leave a comment.
ann F.
Rating:
5.0
Customer did not leave a comment.
Michelle R.
Rating:
4.0
My son placed items in storage on 9/29/23. He removed all items on 10/08. I am not sure what his issues were. I am in Texas.
I talked to management on 10/10 and closed the account. I was disappointed that I would not be refunded for any of the unused time. My experience with staff was good and the facility was well maintained. Thank you for reaching out.
carolyne r.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
john s.
|
Overall Experience
Rating:
5.0
The experience was an all together down to earth friendly at home feeling from the time I got there flowers keys in hand looking at my new storage locker. I have no regrets , and feel completely satisfied in my decision to rent a unit in my *****
WILLIAM M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Logan B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Merle P.
|
Overall Experience
Rating:
3.0
My access to the facility was limited. Due to the fact that, an after hours card could not be issued!!! Apparently there was problems with there system? Could not even manually input a pin on the key pad? Kept reading denied? Thanks
Sean T.
|
Overall Experience
Rating:
4.0
Friendly, convenient, helpful staff. I would use them again.
David S.
|
Overall Experience
Rating:
5.0
Best facility
sava k.
|
Overall Experience
Rating:
4.0
Every one was help[ful and considerate.
David S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lilly D.
|
Overall Experience
Rating:
5.0
Ash was the very best in terms of knowledge
and great personality !!!
sava k.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katherine L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah D.
|
Online Move In
Rating:
4.0
A few months into my storage experience I was told I had to move my belongings from one uhaul storage to another because they had to repair/replace their firefighting sprinkler system. That was a big pain in the butt for me. Other than that, it was fine.
CHRISTOPHER J.
|
Overall Experience
Rating:
5.0
Good service and easy access
RYAN W.
|
First Impressions
Rating:
5.0
Facility and staff are great. They were stretched a bit thin with everyone renting equipment and purchasing moving supplies. However, everyone working there kept a smile on their face and was courteous.
DOUGLAS G.
|
First Impressions
Rating:
5.0
Great job UHAUL. You guys are always super busy- and no wonder!
Mark L.
|
Overall Experience
Rating:
1.0
Very unfriendly and snooty and unprofessional staff!!
BETTY L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kendra E.
|
Overall Experience
Rating:
1.0
In this particular storage unit some building was taking place and a thick coat of dust covered all of our furniture.
Carlos C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edwin F.
|
Overall Experience
Rating:
4.0
The price for a 5x10 is very overpriced!
UHaul needs to take the price gouging profits and give Dallas a well deserved pay raise. Dallas had to do more than needed do too your incompetent people at the Phoenix call center.
James W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peter M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette L.
|
Overall Experience
Rating:
5.0
I was sent out by a 3rd party UHaul with a tire that had a nail in it. Though the trip was uneventful, it is clear that not all facilities are held to the same accountability.
Benjie D.
|
First Impressions
Rating:
4.0
I had to knock off one star because of the lack of elevator at the facility. I was provided a 2nd floor unit but was not told that I needed to carry everything up a flight of stairs. If offered the option I would have taken a first floor unit.
With that said everyone at this location was extremely friendly and helpful. For that I would recommend this location but I would make sure they requested a first floor unit.
James K.
|
First Impressions
Rating:
5.0
A busy location on a Saturday morning. Dallas was efficient on getting me checked into a storage unit. U-Haul on-line features make renting trailers and storage space very streamlined.
CHARLES G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tristan M.
|
First Impressions
Rating:
2.0
The lady st the desk was rude when I got there to checkin to get my unit and then after return the trailer. The lady preceded to tell us that the person outside would help but there wasn't anyone outside that's why we'd went inside. Then we waited for over 20 minutes to hart our unit and tube person that finally helped us was very friendly and told me that the girl inside cant do the trailer returns but we told her we were there to check in for our unit and return the trailer.
Trevor S.
|
First Impressions
Rating:
5.0
Such a good experience, especially after a long drive. God bless the owner and her crew!!!
Steven S.
|
Overall Experience
Rating:
5.0
I was treated very well by the employees who helped me. I was able to get in to a 10x10 unit instead of 5x15. The was a 15 footer which was good size for household items i was moving.
Harold I.
|
First Impressions
Rating:
3.0
The counter personel that was working on the days of 8/14 & 8/15 need some training in customer service/relations. I got the impression that they could care less about being professional or courteous.
Linda M.
|
Overall Experience
Rating:
5.0
Everyone was so helpful.
Annette W.
|
Overall Experience
Rating:
5.0
first time using them and it was a great experience. ill use them again.
Johnny O.
|
First Impressions
Rating:
2.0
I rented a truck from this facility to move and empty my storage. Getting late notice letters and they keep trying to bill me for the storage unit with late fees although I WAS THERE EMPTYING IT. WTF
Amy S.
|
Overall Experience
Rating:
5.0
We had a great experience with this location, I’m so happy we came to y’all. Nice, knowledgeable staff, answered and questions we had, and were always willing to help!
Larz c.
|
Overall Experience
Rating:
1.0
The facility had no elevator only stairs to carry heavy items! They said they had a storage room for us when we got into town and they did not! We ended up going to self storage, much better!
RAY L.
|
Overall Experience
Rating:
5.0
Staff was very friendly, knowledgeable and helpful at this location. .
JAMIE S.
|
First Impressions
Rating:
5.0
Dallas game us the best customer service we have seen since in the Springs. They were very busy yet maintained composure and swiftly yet smoothly took care of each customer. Very polite, clear and
Curtis B.
|
First Impressions
Rating:
5.0
Excellent service! I rented trucks twice and put things into storage here and the experience was lovely each The staff at this location are super helpful and reassuring during the stress of moving.
Charissa B.
|
Overall Experience
Rating:
5.0
Everyone very helpful abd considerate. I am grateful to them for making my move so much easier.
sheryl h.
|
First Impressions
Rating:
4.0
Great service
SEAN S.
|
Overall Experience
Rating:
5.0
Best uhaul experience ever. Stuck in snow storm and they were very understanding awesome job uhaul
DENISE A.
|
Overall Experience
Rating:
5.0
Thank you for all guys. Great team
Richardson P.
|
Overall Experience
Rating:
5.0
If you need anything from Uhaul then these guys will take great care of you.
James S.
|
Overall Experience
Rating:
5.0
Excellent services provided by a professional staff and friendly experience.
Richard A.
|
Overall Experience
Rating:
5.0
We showed up at 0630 and a person was already there working. He stopped everything he was doing and treated us like we were royalty. He even gave us a free month rental on a storage unit.
James S.
|
Reservation
Rating:
5.0
Staff was kind, professional and very helpful. Absolutely great team!
Daphne S.
|
Reservation
Rating:
5.0
Outstanding place.
Timothy R.
|
Overall Experience
Rating:
5.0
Everything was great!
Anthony T.
|
Overall Experience
Rating:
5.0
I would like to thank Silas and the entire staff at this U-haul location for everything. They were extremely helpful and professional. I would recommend this location to any and all in the CS area!