Customer Reviews for U-Haul Moving & Storage at Northeast Expwy

Rating:

2.0

Moved out with two days left before rent was due! Your practice of not pro-rating and giving a refund is illegal. If I had been two days late, you’d charge a fee! Yet, you don’t pro-rate! Not recommending anyone support such business practices

Rating:

4.0

I received two urgent emails the day after I returned it telling me it hadn’t been returned. This required time out of my Monday to straighten out. A minor pain but a pain nonetheless. Otherwise the rental was fine.

Rating:

5.0

Everything went smoothly, was even able to change my reservation to same day.

Rating:

5.0

EXCELLENT customer service! 10/10!!

Rating:

5.0

Extremely helpful and informative

Rating:

5.0

The guys there was extremely friendly and knowledgeable about the equipments. I would recommend them to anyone

Rating:

5.0

Great service

Rating:

5.0

Usually I have issues when I do U-Haul but my whole reservation including movers were good.

Rating:

5.0

Yes

Rating:

5.0

Great location. Great staff !!!

Rating:

1.0

I was not charged for the number of miles used, but the number I approximated at the beginning (aka I was overcharged). Also I stepped on a tack in the back of the vehicle. It went through the bottom of my shoe. The vehicle was not cleaned when I picked it up. It still had a big sheet of plastic and a dolly in the back.

Rating:

5.0

quick, easy and helpful employees made 2 separate drop offs (auto transport first, truck several hours later) a piece of cake.

Rating:

5.0

Thanks so much you guys rock

Rating:

5.0

Everything was well done.

Rating:

5.0

Steering was a bit loose but otherwise ok.

Rating:

4.0

Immaculate and quick service

Rating:

5.0

Absolute best Uhaul in Atlanta, clean, kind, professional! Thank you for making moving easy!

Rating:

5.0

Quick and easy to work with! Always have the equipment available I need.

Rating:

4.0

The trunk space was never cleaned. There was oil on the floor, along with oil on the pull out ramp. I had to wipe with a paper towel. Very inconvenient but we managed

Rating:

1.0

Take pictures of the vehicle, the mileage before and after. I travelled only 15 miles on my vehicle and they charged me for 1200+ MILES WHICH WAS more than $500!!!! I called customer service several times only to lie to me and not give me a quick turn around. Is there no safety system that catches errors?? If I really did travel 1250 miles for the 4 hours I rented it, I WOULD HAVE BEEN DRIVING AT 300 MILES PER HOUR. How is that possible?? Give me my money back.

Rating:

4.0

I was asked to go 15 miniutes away from my intended drop off due to no room for the trailer. That was not ideal. However, the gentleman who recieved the trailer was very engaging and pleasant. He helped me back in and got me on my way immediately. Thank you!

Rating:

5.0

Everything is good no need to improve anything

Rating:

5.0

Nothing the staff was phenomenal very helpful

Rating:

1.0

I would improve agent customer service. When I picked up my vehicle, the agent was holding a whole conversation with other co-workers while completing my contract.I also needed a dolly, and I was informed the dolly came with the truck. When I did my pre-trip inspection there was no dolly in the truck. The gas mileage was also listed incorrectly on my contract.

Rating:

5.0

Thank you

Rating:

5.0

This location and U-Haul as a company consistently provide top quality service and overall good stock of inventory.

Rating:

4.0

The staff is nice and efficient.

Rating:

5.0

awesome

Rating:

5.0

Pretty close to 100% perfect experience!

Rating:

5.0

Great customer service, attentive and able to answer all my questions. The check-in and check-out experience were great: painless thanks to most steps being digital. Will definitely use this location again

Rating:

5.0

I can't think of anything else now.

Rating:

5.0

Always a great experience here!

Rating:

5.0

Muy a mavilidad

Rating:

5.0

Thank you

Rating:

5.0

Friendly service - straight forward install - Thanks Ricardo!

Rating:

5.0

great customer service

Rating:

5.0

I've rented from Uhaul several times in my life, and this was the best experience by far.

Rating:

4.0

The only hiccup we had was the drop off location was changed with out request but when we called the number on the contract, it was quickly changed to the location we originally requested.

Rating:

3.0

Got there at 8:45 PM and waited to 9:10 for personnel.

Rating:

2.0

Reservation on app changed multiple times without communication. Gave me the wrong pod at first and delayed my move. Did not communicate logistics well

Rating:

4.0

Minor issues. Driver's windshield wiper was coming apart. left turn signal was not operating correctly. Check-in person made note of everything. Overall good service

Rating:

5.0

Some wheel chocks at the drop off it’s on an incline.

Rating:

1.0

The passenger seat did not move and was stuck in the position as far as possible to the front. It was impossible for an adult to sit there and we had to drive 14 hours from GA to MI with it. We called roadside assistance but they could not meet us since we were on a tight schedule and drove through the night. Additionally, the smell in the cab was terrible. It had a very intense smell of mold and urine so we had to keep all windows down all night driving through freezing Michigan. When we picked up the truck they just had sprayed something in the cabin to cover it up and put down the window so they were clearly aware of it but just tried to cover it up.

Rating:

5.0

Inside smelled like cigarette smoke when we picked it up. Truck on great shape, very few miles on it. I ordered 15' truck, realized when got it home it was 20'. Not sure how computer said I ordered 20'. Staff worked very hard to straighten it out and we truly appreciate all they did as it was quite an administrative nightmare for them.

Rating:

5.0

Very helpful, friendly, and very efficient. The epitome of customer service.

Rating:

5.0

Really nice experience. Everyone so friendly and helpful.

Rating:

5.0

All Good !!!!!!!!!

Rating:

5.0

Thank you for the utmost professional moving experience!!! Both customer service agents were kind, attentive and accommodating!

Rating:

1.0

Worst vehicle given that had transmission issues. It was so scary to drive it and on top of that rude service by the employees at the front desk. The vehicle wouldn't shift gear and it could've been a worst situation. Welcome to call me at 770-335-6289. I made a reservation and when I got there I was told they didn't have it so I had to upgrade to what they had in the stock. Sonia Tucker

Rating:

5.0

Awesome service

Rating:

5.0

Super easy.

Rating:

5.0

None

Rating:

2.0

The dolly I ordered wasn't given, we found out on arrival to a location. Had to head back, costing gas, miles, and time to grab it.

Rating:

4.0

Too much work for me in dropping off the truck. Why is it self service dropoff? I pay enough. Had to take too many photos standing out in the rain. Why do I have to pay extra for someone to do their job and check me back in?

Rating:

4.0

Very wonderful Thank you!!

Rating:

5.0

The manager Juan and employee Rashad (sorry if the spelling is incorrect!) were extremely courteous and kind, and went above and beyond to help with my truck and auto-transport drop off. I am very thankful for their help, especially in a situation such as moving to a new place where you don’t have a network of friends and family to help. They were considerate of such things and could not have been more helpful, they truly went the extra mile. Thank you!

Rating:

5.0

Darnell and Rashad were super comforting and helpful in my transition from a Ubox to a storage unit. I was going through a family emergency at the time and they were very empathic and understanding. I appreciated their patience and grace. I believe Darnell even waited past his normal work hours to be sure he was on-site to help me through the transition before passing to his team.

Rating:

2.0

2511 is the storage unit we rented. The slide latch had been previously cut where the padlock shackle would go over, and restraighted. It was not replaced and it should have. I did not notice this previously. But did noticed it two weeks before we decided to vacate the unit. The damaged slide latch also made it difficult to open and close the roll up door. This was frustrating. Lastly, when I initially signed for the unit, the manager had made a card key for me. But did not hand it nor included it in the paperwork I had received. There was a lot going on that day because we were moving out of our apartment. What was also frustrating was that he (Darell SP?) told me that I could not enter or use my storage unit until a 24 hour background check was completed. WTF?! I have rented storage unit from your company throughout my military career and have never heard of this BS! Please correct this.

Rating:

4.0

I appreciate the customer service person who greeted me warmly and appeared to understand the reason for my request …. ( death in the family .. cleaning out a house) Therefore took extra time etc

Rating:

5.0

The staff was always professional, knowledgeable, and helpful. I would 100% recommend this location on the Northeast Expressway/I-85 in Atlanta again. Thank you.

Rating:

4.0

I arrived right before closing, and the two gentleman there were so kind and helpful. I know it is annoying when customers come right before close, but they showed no signs of rushing me or being upset. I do wish the facility was open a little later on a Friday night, though. I think 9 or 10 is more reasonable.

Rating:

3.0

I wish you guys could work with customers more when they go into default and need time to pay.. nothing against the fact that this is a business.. just lost very personal items that meant a lot to myself and family bc I couldn't afford to keep up with the payments.. People who have money may judge this but honestly there are some out here that struggle to pay high bills with a limited income and there are some that make decisions based on their current situation that businesses like storage companies take advantage of the $ not the customers which make it hard to keep up in most cases.. smh.. I really tried but I pray for not only myself that those that find themselves in situations like mine, see a bigger picture that u lose sometimes but the reward later can turn out to be 10fold..

Rating:

5.0

Awesome. Thank you uhaul

Rating:

4.0

My experience went well. The staff was informative and friendly people. I had a great experience overall at this location.

Rating:

4.0

I enjoy this storage unit it was a friendly and safe, clean place to store my valuables

Rating:

5.0

Staff was friendly and helpful. Facility is clean, process was

Rating:

4.0

Overall experience was above average. The reason I would not recommend is due to pricing. There are equal offerings available at better pricing which is the reason I relocated my things stored at your facility. Value for my money is the only problem I had.

Rating:

5.0

Great staff.

Rating:

5.0

Both places in fact, I was quite impressed. The agents were helpful and not a long wait to be served. I had a lot of furniture and was able to fit everything in the unit. 10x10 Thank you

Rating:

5.0

Darnell and Jose were absolutely amazing !

Rating:

5.0

Everything was great

Rating:

3.0

Some of the staff were really friendly and helpful, but others not so much. On several days, the automatic doors to the facility were completely open and stayed that way. On another day, the doors could be opened by just pulling them apart.

Rating:

5.0

On Sunday, November 13, 2022 - The morning/afternoon representative at the front desk has excellent customer service skills. He was very pleasant with me and went out of his way to help me with my needs. Also, the weekend "hook up hitches to vehicles guy " was extremely nice and helped me unload some of my items into the storage unit. They showed exemplary service throughout my time at Uhaul. They both deserved 👏 all 5 stars 🌟

Rating:

5.0

The staff was very friendly & very helpful ! Manager Darnell Braziel truly does a great job & treats his staff with a lot of respect !

Rating:

4.0

Great customer service, much better than the other UHaul experiences I have had in the last couple of weeks during my move.

Rating:

3.0

Too expensive to store things here 200 dollars

Rating:

3.0

Staff did not offer 24 hour access. I had to probe and ask for it. Service was average.

Rating:

1.0

Staff was very disrespectful idk who these new guys are, Nick and the other guy above Nick at the Uhual on 2951 NE Expressway chamblee ga but the customer service was trash. I’ve had a small unit at that location for a couple years now & wanted to upgrade to a bigger one so I reserved it online a week or so prior for June 11 & went on June 11 afternoon to obtain it. Nick prematurely moved me out of my current unit before we solidified the bigger unit. The price for the larger unit I reserved was a higher price and I even showed them the screenshot. The guy above Nick refused to honor that price I reserved it for therefore I no longer wanted it. I told him I’ll stay in my current unit since y’all aren’t honoring the price & he said since I’d been moved out in the system he didn’t have access to move me back in & I’d have to call customer service on Monday to get my unit back. I’d asked for something in writing or some type of confirmation so I’m not out here with no unit come Monday with ALL my stuff in it looking crazy. He refused and decided he wasn’t dealing with me, dismissed me & was very nasty, saying his manager would have to do it & he’s off so oh well. After the 2nd time of asking him to call his manager & not ignore me he finally called & the manager walked them through how to move me back in through the system. Something so simple to rectify but instead they decided to ignore me and treat me like nothing. But I will not be ignored; especially regarding something I’m paying for monthly. And this is nothing against the manager bc I believe I met him and his customer service was above average in our dealings. But those two guys working that day…very disrespectful & very dismissive, especially the superior guy.

Rating:

4.0

I was extremely overdue for my return due to my complexes inability to have my unit ready as planned and they worked with me without any hassle on my return. A+++ I’m only giving 4 stars because one of the staff members completely ignored my presence.

Rating:

1.0

The Manger of this facility needs customer service training. The turn over rate at this place is ridiculous and no one wants to spend their money where the service is horrible and the employees don’t fully understand or can not fully communicate the standard rates and fees well enough to successfully secure a storage unit for a customer where it’s not a big confusion when that employee is absent and some else is assisting the customer. It seems to me that no one is trained properly at the place. This was by far my worst experience ever at uhaul. That says a lot.

Rating:

5.0

I was so pleased with the service, I asked to write a review.

Rating:

5.0

I have been renting from this location for a few years now and this location is by far the best location I've been to. The staff there is the best, all of them know what really customer service is and give you their best to make sure your needs for met. OUTSTANDING LOCATION FIVE STARS

Rating:

5.0

Thanks for all of your help.

Rating:

5.0

This has been the most consistently convenient and supportive staff that I’ve experienced in the Atlanta area for the past 10 years. The manager is also always onsite and assisting his team during any complications. The entire staff has a can and will do attitude and that’s very comforting and necessary when someone is trying to deal with the complications of relocating. This will always be my go to location!

Rating:

2.0

There’s needs to be a person designated to cut locks off when purchased from Uhaul! I had to call 3 times to get my account closed out! Access hours need to be extended until 11-12pm

Rating:

5.0

Wouldn’t recommend to a friend because of all of the fees associated with the storage. Like the parking fee and the 24/7 access fee.

Rating:

5.0

The staff was great and very helpful

Rating:

5.0

The management and staff treated me very well. I would highly recommend this storage facility. I am very happy with my service! Excellent job!

Rating:

5.0

I absolutely loved the experience at this storage at this Uhaul location. Thank you!!!

Rating:

4.0

I've used this location before and had no problems that's why am back again.

Rating:

4.0

I felt the price was a little high. I would recommend someone use the facility but also to look around for a better price. I was in a desperate situation and needed the easiest solution fast. In that respect, I was happy.

Rating:

2.0

My storage was closed out without my consent I was charged $99.95 for 2days

Rating:

5.0

Everyone was very helpful and I really appreciated it.

Rating:

4.0

Storing was easy but trying to get a person on the phone to talk to IT'S ABSOLUTELY IMPOSSIBLE. Prices are way too high comparing to many places around.

Rating:

4.0

Made a reservation for storage unit weeks ahead of move and when we arrived no unit that size was available. Had to pay ten dollars more for next size up.

Rating:

5.0

Friendly /Helpful staff and a very well-run facility. It was a nice experience!!

Rating:

3.0

I have a major problem with your policy of renting a storage unit. Your people asked me for 2 addresses and 3 phone numbers. I am a single man. I have 1 cell phone. I had to give a phone number of a friend and sister. There is no reason for you to involve ANYONE, for any communication purpose, involving my storage unit. You contact me and me only and don't ask for ANYTHING else. I don't want anyone involved in my life, issues, or storage unit. I have a mailing address and a physical address. You don't need both. Nobody gets both. Why do you need it? Had I known that you were going to ask for all this info, I would have taken my business elsewhere. You need to change this policy or at least give a logic reason as to why you need this.

Rating:

1.0

The lady that attended to me on the day of my lease was extremely rude to me. She had a very nasty attitude that made me so uncomfortable. I’m not begging for a storage unit! You’re not doing me a favor!!! It’s a business transaction and it is paid for so learn to treat people with respect. I will never return to this location. Everything seems so hard there. This is the poorest Service I’ve ever experienced using uhaul

Rating:

5.0

Great place

Rating:

4.0

THIS LOCATION has great staff. I purchased supplies, online, in advance, and my pickup experience was great. We walked through the items, and I received unexpected assistance loading my vehicle.

Rating:

5.0

Very helpful and friendly

Rating:

4.0

People were very friendly

Rating:

4.0

The team clarified information that was not provided during an earlier conversation. I thought I was receiving (1) 10×10×9 unit based on the reservation, only to find out that it was 2 separate units.

Rating:

5.0

Great customer service at this location. Thanks!

Rating:

5.0

Staff was very friendly, storage was always clean, facility is secure.

Rating:

2.0

During my time there, the guy that processed my order became rude and unprofessional. I will not use this location in the future.

Rating:

3.0

The computer system was very slow which resulted in a very long line of customers and a long wait time while be served. The staff was friendly and did their best to apology for the situation.

Rating:

5.0

These folks were great to me and my family ery nice and courteousthey help us in every way help with stroge and with the size we need and which truck we neededthey help us get through a very hard time

Rating:

5.0

Quick and easy to rent my storage unit.

Rating:

5.0

Great service. Great location.

Rating:

1.0

Paid for an entire month, even though I moved out on the 3rd. It's not "policy" to prorate a month...and why would it be???

Rating:

5.0

Everyone was very professional and kind!

Rating:

5.0

Pleasant to deal with

Rating:

5.0

Great Facility

Rating:

5.0

Staff very friendly and helpful. I surely would recommend to friends and family.

Rating:

4.0

The Uboxes are more delicate than you may expect, but the staff does everything to make sure your experience is still good. Communication is excellent

Rating:

5.0

very professional and able to answer question and be helpful.

Rating:

5.0

Very friendly and very helpful. We were able to take care of business within minutes. Great location!

Rating:

1.0

Never called to confirm pickup, called the morning of moving and said they did not have truck or trailer together for my move. Total experience was aweful. I had to purchase a trailer and pay alot

Rating:

3.0

Resent police presence asking questions about people names got me little concerned

Rating:

5.0

Wonderful office! My mover never showed up. Uhaul called me and did everything they could to help me out of a bind. Everyone I at that location was professional, nice and thorough.

Rating:

4.0

Everything went smooth

Rating:

5.0

I did not visit this location, they just picked delivered and picked up a Ubox. Good communication. Showed up on schedule. Great Job!

Rating:

5.0

Ricardo was a pleasure to work with. Very helpful and efficient

Rating:

5.0

Met all my expectations. Thanks

Rating:

5.0

Perfect!!!

Rating:

5.0

Friendly & efficient staff

Rating:

5.0

Agreat experience. Extremely friendly and very helpful knowledgeable staff!

Rating:

1.0

My things were damaged inside the storage unit. All water damage.

Rating:

4.0

Office staff was a little slow wen I had interactions with them. U-box is a great service though

Rating:

5.0

The management and team at this location was extraordinary and very professional. They assisted with a very stressful relocation move in. I couldn’t ask for better support and assistance.

Rating:

5.0

I only spoke with employees on the phone at chamber facility. They were very helpful got my issue Handel right away and got the u box’s delivered and placed and picked up smoothly. I would recommend

Rating:

5.0

Fantastic job done by u-haul

Rating:

5.0

Great