Customer Reviews for U-Haul Moving & Storage at Oso Blanca
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Oso Blanca
Great facility and staff!
Victoria and her team member were great! We will definite use that location in the future
Very nice and clean establishment, staff are very pleasant and considerate to our needs. Excellent service for 18 months.
Uboxes and staff were great.
The managers at this location we amazing, super friendly and extremely accommodating. Kuddos to the managers at this facility!
The overall rental experience was the worst. I was instructed to go to one location for my truck and it wasn't there. I was told it was at the Oso Blanco location. When I got there they said it was at another location. Then I was told the 20 foot vehicle that I had a confirmation number wasn't available. I then took a lesser vehicle from Oso Blanco because I still needed to move. Nothing was offered for my inconvenience and I was billed for a 24 hour period even though I wasn't getting a full rental period. The whole process of having to chase down a vehicle is ridiculous. I can honestly say that I will never rent from U-Haul again
Your Staff and equipment at location 8525 Oso Blanca Rd, Las Vegas, NV 89166 - totally outstanding. If all locations are as good, then keep doing what you are doing. Thank you - Aston McLachlan
I had a very good experience, keep up the good work.
Renting was fast and return was easy!
UBox late delivery was due to moving helpers Mr. Nice Guys. The UHAUL store had the boxes ready to go at appointment time. Victoria and her staff were professional and friendly.
Great place to rent from, thank you! awesome service!
This location is very handy for anyone that has a cabin on Mt. Charleston and needs to store anything. This location was perfect, a 20 minute drive away.
The operators of this facility were very friendly and helpful. They did an excellent job assisting our needs. We will certainly use them again in the future.
Do not give your customers a truck with no fuel in it. A quarter of a tank does not go along way when you are charging mileage AND we have to fill it up prior to bringing it back. What's the mileage reimbursement for, wear and tear. Not a good business model.
Both the Mrs and Mr and staff were extremely helpful and pleasant. I had a great experience and will choose THIS U-Haul again when I have storage needs.
Thank You so very much!!!
Folks here were terrific. Got my truck and boxes here.
Very easy and convient loation for the Centennial area.
Overcharged. 4 days rental included and listed on original contract from Fort Collins. I was charged 4 extra days rental when dropped off in Las Vegas.
Awesome staff!!! Couldn't ask for better customer service, they really helped when I was in a bind.
The only thing that needs to be fixed is that when using myuhaul.com to "self return" the van, it charges me $1700 for 2 hours rental of a van plus a Dolly, so it would be nice to fix that...
You did a great job. a fiver-star service. My advise is keep up the good job. "You Make Your Customers Feel at Home" with your very friendly and understanding approach!!! You will always be the first on my list for rental and storage services. I have dealt with few rentals in town including U-Haul; your branch is the best for customer service.
Great place,I would definitely recommend and come back
so friendly and helpful. made the move so much more positive
Great customer service, overall excellent experience.
Fire all supervisors in your IT department & overhaul the entirety of uhaul's infrastructure.
All for me was fantastic because of Victoria and Mike and Kevin. What a great staff.
Facility was very clean, and staff was very friendly and helpful.
Fix the new computer software so more than one storage entry card will work. When we started using our storage unit almost a month ago, my husband and my entry cards both worked. After the new computer program conversation, just my husband's works. It's frustrating.
Staff was friendly and welcoming. Was most impressed how patient they were as I had to bring my three kids with me to rent a unit and they were great with them.
The staff here are awesome, very helpful and made the experience enjoyable.
I`m not sure if a month free is a current promo or not but after the few weeks I had it was a great bonus. it certainly added light to the end of a dark tunnel. Great blessings these owners are!
Possibly more options in vehicles for local rentals. Would have liked a bigger truck.
First the truck I reserved was not available - so I had to downsize. They were hospitable and accommodating with a smaller truck, but I now need it for longer because of the additional trip I need to make. So I extended from 6 hours to 24 - when I ran late they called me CONSTANTLY - I spoke to them told them I was running late - and they still called CONSTANTLY -- I called a second time - the lady I spoke with wanted to transfer me to the call center? - I don't know why. And sure enough 10 minutes later I get another phone call.
When I finally returned the unit I was not impressed with the personal - black shorts, white t-shirt and flip flops - not to professional to me. Then the manager comes out in a gray sleeveless t-shirt with her cleavage piratical hanging out. Gave the impression I was renting for a couple of backwoods hicks and not a company that I have used for over 30 years.
I would DEFINITELY NOT RECOMMEND this location to anyone. VERY UNPROFESSIONAL!
Great to deal with. From when I walked in to driving away in the truck was 15 minutes.
Your network is garbage. Look into some quality ERS services so your employees don't have to jump thru hoops of fire.
Michael and Victoria are a big help and set the bar in my opinion. This location is the best in my experience. The high level of professionalism is also extended to their support staff. Overall great experience.
Service was impeccable!! Highly recommend u guys!!
Very friendly and helpful staff.. Always clean and well maintained office and the whole storage! Thanks
Starting from the kindness of the staff, the clean and frangance filled hallways of the storage facility, and the ease of access and use, I have never been this happy about moving. This place has everything you would need. I highly recommend it for your moving and storage needs.
Everything was easily accessible and clean. Staff very professional and helpful.
Young lady that set me up was great, was referred by Rachel Headrick. Great facility.
Clean, secure, and friendly helpful staff.
Nothing. The personnel here at this location are fantastic!! They are accommodating, friendly, and a pleasure to business with. I would drive the extra miles to keep my belongings at this storage any day.
Absolutely fantastic staff, super clean location and fast check in and check out I will definitely be using this location again when I need a rental. Highly, highly recommend!!
The staff, Victoria, Alyssa & jasmine, were very helpful & friendly throughout the process. I'm hoping the doors get on the units quickly. Overall an excellent experience with this place!
Nothing, everyone was very nice!!
I was charged for a dolly even though I did not use it! I hired movers, who brought there own equipment and am quite frustrated that I was charged even after I called to notify them that the dolly wasn't used. Very disappointed in this location, I have used uhaul multiple times and have never had this kind of issue.
The staff was very knowledgable and helpful with out needs. I would definitely use this u-haul storage again.
I believe their names were jazmin and Ashley and they were both very knowledgeable. They helped us out a lot and they deserve some recognition : good job ladies! They were funny too :
Next time I`ll make sure to keep receipt on day of checking out ... It was actually the 8th or 9th of March ... Otherwise everything was perfect! Have never rented at a better place of storage:
Very helpful staff. I will definitely rent there again.
It was a great experience especially when we arrived 30 mins before closing.
The staff are very friendly and helpful! I feel like my things are in great hands!!
The man who helped me went above and beyond. I am so grateful for his help and kindness!
I placed a reservation online for a storage unit. I was pleasantly surprised with the my whole experience. I will definitely recommend to my family and friends.
Victoria and Michael are very friendly and accommodating. Didn`t mind when we changed dates on truck rental to empty our storage area we had for a year. Always super helPfu superb customer service.
This the second time I have used their facility and I was extremely impressed both times. It is nice to see such a large chain still has locations with such friendly management and staff.
Michael is a great asset to this location. There is so much going on daily at this larger location and he is on top of it all! No man is an island.. He has a good staff working for him, as well.
Realy nice people. Did there jobs very well.Very helpful. good job guys
Extremely easy to unload my box.
Ladies assisting were very efficient, making the experience fast and pain free.
Very informative and heipful with our situation
Very nice and helpful staff.
Overall very please in all areas!
Incredible customer service. A++++
The staff at this facility is very professional and pleasant to interact with. They are doing a great job running this location. I tell all my friends to use this location.
Things couldn`t have been easier to secure a unit. We walked in and 15 minutes later had access to a unit. The facility was extremely clean and easy to access our unit on the 3rd floor.
The staff was extremely helpful and friendly. They were more than accommodating toward my needs!
Extremely knowledgeable and helpful. A great benefit for the locals.
staff was great and friendly. The facility is kept clean. You should have the doors extended for big cargos or pallets to be removed from the facility.
Very friendly and professional staff!!
The staff at this location made my expirence outstanding.
We used this facility for almost 3 years. The staff was extremely kind and helpful in dealing with us overseas. Especially Victoria, the manager. Highly recommended!
Great Customer Service. Mike and Victoria Booth make a great team. I even received a conf call from Ashley for my conf res really know how to make you feel welcome.Thank You!!!
very nice and secure. staff was great and kept me satisfied
Some confusion on when I left the rental. But all in all my experience was good.
Great storage facility! Friendly service not usually seen in the self move industry. Thank You!
The facility is very clean and it is good to know the area is monitored for security. Tthe staff was very helpful and friendly.
Thank you for all the help you guys gave me at your store, I appreciate everything you did, God bless128513
The manager Mrs. Booth is awesome. Her treatment of me has been a blessing through a stressful move
They were very friendly and helpful
This is the cleanest and most secure facility I have ever been in. The staff was extremely accommodating and helpful. I would rent here again anytime. Highly recommended.
Everything was easy and convenient, from reserving the storage unit online to the unloading of our stuff. Front desk staff was super friendly and helpful! Highly recommend!
It was really good An the employees was really nice
Staff were very friendly and helpful. Well run facility.
Victoria and Michael are amazing! So helpful and generous every time we use the location!
The staff could not have been more helpful and freindly. It made moving just a little easier.
Thank you Victoria!
Should I need storage services again in the future I will definitely be using this facility. Staff was excellent and facility was super nice and clean.
We will need a storage unit again next spring. I will be coming back to this location!
Victoria is very professional and friendly exceeds in all aspects of customer service expectations.
This location was perfect for my situation I loaded up and my items and they were the same way I place them in. Must us if you have valuables or military going overseas.
The manager helped me get settled in ans showed me around so that I was comfortable with where I needed to go and little things that would help me make my move easier. Super friendly.
I`m very disappointed in the behavior of the manager Victoria Booth. Her professionalism was horrible and it display dishonesty as she represented U-haul. I have filed a complaint against her.
I`m very disappointed in the behavior of the manager Victoria Booth. Her professionalism was horrible and it display dishonesty as she represented U-haul. I have filed a complaint against her.
The staff are very helpful and friendly. Excellent service so far and the facility is top notch.
Victoria and Mike are fantastic. They do a great good keeping the facility clean and safe. We will be renting space there again in the future because of this.
I really like U-Haul. I am very happy with my decision.
Very easy to sign up. No hassle with anything.
This is by far the friendliest moving/storage operation I have experienced! I can honestly say the staff here are as helpful as they come- thank you!
By far the best customer service I have ever had. I would personally like to thank the owners for being so helpful when no one else cared. Friendly, courteous and very generous.
While i was deployed, i had some issues with my bank and the manager was very helpful and patient with me. Very excellent service!!
Staff is top notch and the facilities are clean and secure. The most helpful staff I`ve ever encountered. They deal with you on a personal level to find a scenario that helps you the most!
manager at this facility went over and beyond to make us happy. she is the right person you have working there. She welcomes all there with a great smile
Super good service! excellent overall %100 thanks for taking good care off my stuff!
Great business, great staff
I found that this facility`s level of service was very good. They were helpful and knowledgeable.
Ashley was very helpful! Great experience so far.
Very helpful and friendly service.
The service was good. I would use this storage facility again and recommend it to others.
Superior staff,excellent place.
Victoria and Michael Booth are the best! Our experience with them made my day. Very helpful and friendly. Thank you so much!
Probably the most customer friendly place I`ve EVER encountered! We can`t thank them enough and will be your best advertisers for as long as we live in the area. Thank you Michael, Victoria and Laura!
This location offers a military discount of 10% off your monthly rental price, and unlike Public Storage, I experienced no rate increases while I was deployed!
Was very easy to access my storage. Loved that I was able to pay online, I moved out of state and it was much simpler that way.
Nice facility, friendly staff.
Victoria and Michael are great. Very attentive and courteous without all the fake formalities. Really made my experiences pleasant. I will definitely refer all my friends and family to this location!
The staff was very friendly and courteous. Very clean and easy access to the storage unit.
The staff was very helpful, friendly, and knowledgeable.
Friendly and helpful staff made the moving process easier.
I was extremely satisfied with property and the staff. The cleanliness of building was impressive. i would absolutely refer.
The people here will work with you and i recommend this facility to anyone!
I am military, I never received my discount no matter how many times I brought to management attention also I did not like having to pay for a full month storage when I was not renting.
Staff was friendly and fun, facility is very clean and accessible.
I had problems every month with you calling me after my payment had been made and I kept trying to enroll in autopay and it never worked. Horrible experience
Great customer service, flexible hours when needed, great services, friendly staff.
Awesome management and staff best you have in the valley!!
Access hours in the AM hard to work with
The Staff are amazing here I am very impressed with the on site management staff and there helpfulnessThank you thank you thank you to them both. Regards Brad Rachel Headrick
Received great customer service!
It`s refreshing to experience some truly awesome customer service.
Happy, the lady that helped us rent a storage was really nice and provided us with excellent service :
It was a nice facility and the staff were very nice.
The staff was very helpful and friendly and made it easy to rent the storage unit.
Everything you would expect and more
Friendly an excellent customer service
Loved the staff and made our moving experience terrific. Thank you!
Best storage unit experience we`ve ever had. Thank you so much.
Very nice, convenient, and friendly staff.
Putting all the items of our house is a small portion of the big move we are making but you guys made it excellent and took a load off my shoulders. Thank you for incredible service!
Personnel were all awesome, each time we spoke with them,whether in person, or on the phone.
The ladies were all very helpful.
VERY NICE AND VERY EXPENSIVE IF I CHOOSE TO CONTINUE STORAGE AFTER THREE MONTHS
I really did prefer it when it was Storage One as I really liked the couple that managed it. U-Haul has done a great job continuing the cleanliness and security. Staff are okay.
Very nice to work with, the manager was always friendly and always had a smile on her face.
Incredibly impressed with the service we received there. Kind, helpful and willing to help however they could. Definitely useing them again! They are great with military families!
Thank you so much for the help, assistance and cooperation. We enjoyed the relationship and the service was awesome.
This uhaul is perfect thanks
Clean Hallways and storage containers
We were charged inaccurately every month. Our unit would have a facility lock on it when our account was up to date. The gates wouldn`t open with our code, clicker, and swipe card.
The cost skyrocketed when U haul bought out storage one. My previous contract price more than doubled. It was cheaper to donate the things in storage versus the cost of keeping it.
My rental could not have gone better
just WAY TO EXPENSIVE!!!!!!!!!!
The staff at this location was extremely helpful and friendly. The furniture pads had been left out of the boxes, and they actually drove them to my house.
Sheri was awesome and very helpful! She answered all of my questions and made the process very easy. She provided some of the best customer service I have ever received!
Great staff and facilities.
felt my items were safe from theft and critters.
Excellent, well maintained facility
Mgr. Sheri Bozner is very customer service oriented as well as her staff of David and Cathy. Full cordial attention was given to me at all times.
Very nice people in the office.
Very Clean. Every staff member I dealt with was very nice. It would be nice if you could prop the door open when you were carrying stuff.
Storing my boat here has been a great experience. Thank You!
I found the staff friendly and helpful. Would prefer that they prorate the rent, but they still did their best to accommodate me. Thanks!
You guys are great, keep up the good job!!! :
Great facility I would rent from them again
We had a perfect experience overall. They were some of the friendliest and nicest people we have ever worked with.
Very friendly and helpful staff