Customer Reviews for U-Haul Moving & Storage at Page Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Page Ave
Great service! The customer service personnel was super helpful.
very helpful & friendly staff both on the phone and at pick up/return. Worked with Pat & Megan. Also noted was the prompt refund of the difference. The honesty & great customer service will be passed along. Thank you.
The girl in the office was super awesome, nice and very professional. I would use this service again. Thanks for a great experience.
Meygan D. Was a very helpful and friendly customer service rep. I really enjoyed my experience at this location...Thanks Meygan for making my Sunday move wonderful.
easy check in, fast check out and return, no time
One family memberof mine has already used Ubox after seeing how it works, and a second person plans to use Ubox later this month.
James was very helpful in resolving/pulling up a receipt. Our Moving Helpers coordinated well with the storage facility when I had to delay the move in time by 2 hours.
Nothing ever things was good and the person waited on us was very polite and helpful.
Overall excellent experience
Super friendly team, very helpful will come back for sure!
Service was excellent and I will recommend this location in the future
I understand that everyone has a bad day but it is quite uncomfortable having the associate complain about how bad his day is going and that he wants another job - and is actively looking. Service was just fine but airing personal issue is not professional.
Fix the leak in the trailer. I had several boxes on the floor of the trailer close to the door. The boxes were soaking wet. There were several items close to ruin such as family photos.
The door latch was secured in a locked position at all times. I suppose a bad seal is present at bottom of door.
Military Movers are very efficient, professional and packed the Ubox to prevent shifting.
BOX LATCHES ON 1 HAD TO BE NAILED SHUT... ANOTHER BOX HAD A BENT LATCH... 3RD BOX WAS GREAT!!!!
Service was great and facilities were convenient. No complaints.
First leg of the move was great!! I had nothing but a positive experience with the St. Louis staff!
I initially reserved my vehicle online on 9/2 to be picked up at 9 am on 9/10. I received a confirmation email. Then on 9/8 I received a phone call telling me I had to pick up the truck at 7 am and could only have for 6 hours when I had asked for ten hours. This should have been shared with me at the initial reservation. People were lined up to help with my move and this was a horrible inconvenience. Thank you.
I am selecting a Poor rating because the Uboxes did not meet the dimensions provided and a large portion of my stuff did not fit.
My suggestion has to do with the trailer I rented. It is difficult to latch the door, because there is nothing to comfortably push down on the door to assist in securing the latch.
There was a lack of direction once the box was booked.
My lock was cut open before I received my box. I am missing mattress pad, car vacuum and lots of other stuff. Obviously, somebody from uhaul cut open the lock and stole stuff from there.
Service was friendly, prompt and professional. The U-Boxes were very easy to work with and held more than we expectred.
Customer service was top-notch. However, the equipment had definitely seen better days. Several of the tie-down strips on the interior walls of the trailer were ripped loose from the walls, and therefore useless. The catch on the door was rusty and difficult to use. The exterior of the trailer was banged up and dented in several places, and at least one running light was smashed.
We were disappointed that we rented furniture pads, without knowing there were some in the truck we old have removed and paid for instead. The pads in the truck and the dolly took up valuable space for us, making us a little disappointed, since we did not realize they were there. Better communication on behalf of the staff would be appreciated.
I have rented here several times in the past, and the service has always been first rate. The service this time was the same, and your representative was exceptional.
The lot appeared to be clean, but the inside was cluttered and dirty.
To expensive. I traveled less than 5 miles and paid 89 +. Also was told the truck was do back atv745 pm. But the location closed at 7pm
I switched the pick-up destination for my reservation from the Marissa location. The staff at this Marissa location was rude and not very helpful over the phone and I was not confident they would be helpful in person. I would make sure customers securing rentals are aware some locations are not open 7 days a week and you may have to drive to a completely different location than planned.
The first leg of this experience has been excellent!!! Great customer service and timely on all fronts!!!
The reason I gave a "no" on question 2 is that the truck was out of alignment. The truck was clean & comfortable.
Service was great. No problems, just professional and courteous service. Will definitely use them again.
This location and staff are fantastic. Friendly, efficient, professional service. We are repeat customers and will be back.
I've used this location several times. I can't really think of any areas for improvement
I rent from this U-Haul location about 6-8 times a year, and they always remember me and great me as if I rent every other day. It does make you feel appreciated. (And they are genuine about it - it does not seem "put on"). I would ALWAYS recommend this location.
Delivery driver was super friendly and very helpful.
Service was great! My truck was ready when I picked up and they were all really nice.
All was good. Just wish would not have been charged for appliance dolly. Was not even used at all know not that much but still adds up.
My pickup location was changed last minute and I didn't receive the $50 credit as stated in your terms.
I was also charged for fuel and for not returning a dolly. I returned the vehicle with more fuel than when I picked it up and the dolly was in the hold.
Overall a very poor experience - will not recommend.
Everything done in a timely and efficient manner.
THE VAN WE USED WAS BRAND NEW AND IN EXCELLENT CONDITION. ALL OF THE STAFF WE WORKED WITH WERE SO HELPFUL AND FRIENDLY. WE WOULD DEFINITELY USE THEM AGAIN! WE WOULD RECOMMEND THIS BRANCH TO EVERYONE.
Checking in and dropping trailer was very fast and customer service was excellent
Truck was in excellent conditions also the guys at the service desk were very informative and professionals
The person that booked my reservation over the phone the day before I needed it, Andrea, was AWESOME!!!! She was patient, kind, and very understanding as I was experiencing a lot of stress at the time. Also, the office staff when I picked up the truck were also efficient and friendly!
Great service and great equipment
can't think of anything had good service when at this location
We had a great experience. We was able to pick our rental up early than expected. The check out and return process was painless and the staff was exceptional friendly (you don't always get that these days :)
They were very friendly and helpful.
Give everyone a raise in salary.
Driver was prompt and very nice to work with. She was also friendly with my kids who enjoyed watching her unload the box
No issues, great service renting and check-in. Truck was great, was able to get a larger truck than I had reserved, made the job much easier.
They really made it easy and were very professional.
No instructions on how to use equipment were given on site. Luckily, I had already read them online.
The staff members that checked me into the van were very helpful.
Very simple and easy to use.
The staff seemed friendly, and moved fast, instead of bogging down when there was a rush of customers. They did everything necessary to accommodate us, and made our move a success.
Staff made it quick and easy!
I wish I could remember the name of gentleman who checked me in & hooked up the trailer to my vehicle. Great customer service. I had my 10 mo old with me & appreciated he we trying to speed it along.
The staff initially was busy and not very friendly. It took too long to check in. Then the code card and the intercom did not work so it took even longer when I returned to store my stuff.
Uhaul company is great. I have used them through the years. Please be careful using uhaul-helpers for loading and unloading. They stole and broke everything. The Provider in Phoenix AZ is awful. I had to hire professional movers to unload the truck and reload again. I ended having more space and loaded even more furniture.
More direct phone numbers to UBox specialists especially local would help. For example it wasnt clear who to give custom forms to.
Fantastic as always! Thanks!!!
Uhaul already have great staff from management to employees at the page location. Thankyou!
Great and informed workers
Nice storage space when temp control is needed.
I was overcharged for mileage on my rental due to an error on the starting mileage in the system. I was informed by a U-Haul employee after my rental that this has been an ongoing issue for them with employees not logging the correct mileage in the system. My issue was promptly resolved by the employee, but the issue would have gone unnoticed if I did not catch it.
Have a key box versus the keys going through the door on the floor.
Very clean and professional start to finish.
Uhaul overestimates milage on 1 way moves. Milage is not refundable. This is unethical.
The help I received from this store was much better than any help I got from the UHaul 1-800 number.
The U-Box driver did an excellent job.
Great service, very easy process. A little on the pricey side.
Didn't notice any areas where improvement is needed
trailer needed roof fixed...... leaking
I had made an original reservation for a 10 inch truck. The truck didn't work called and requested a larger truck and a one way reservation. I was then directed to reservation . In which time I scheduled one way ticket to TN. I then went back to store to exchange truck for one way rental. At this time I was told there was no reservation. I was provided with a 17 inch truck that was only allowed for local moves. What a headache !!
Provide new equipment for all customers and not just some. A couple came in after us and they were provided with a new U-Haul vehicle while we were provided with an old and raggedy vehicle. We even mentioned getting a newer vehicle and nothing was done to accommodate us. The only difference between us and the other couple was we were the first customers in the store and our race. We both rented the same truck size.
Kevin was super. It was raining and he did his best to make everything fast.
The website messed up the request for the boxes, but the local U-Haul scrambled and got me the boxes when I desperately needed them. I will use this U-Haul again.
The turn-signals would not turn off automately, I would be driving and hear it, then turn it off. This should be checked
Great, friendly location, easy to drop off.
Awesome customer service. Check in was very good.
Excellent rent, use, and return experience. Couldn't have gone smoother. U-Haul rep was courteous and professional.
I am not a small person, 6'8" and almost 400# I would have paid for the larger seating if I knew how poorly designed the van seats were, and when I asked about a larger truck, of course they were out. One way, cross country travelers should be warned/suggested. 14 + hours with both my knees against the dashboard was miserable. The people I came in contact with personally were all friendly and helpful.
Great friendly personal ,great well running truck ac worked great on a hot day! Will recommend u haul too everyone??????
They were very helpful and showed us exactly how to get my car on and off the trailer since I had to get it off myself.
Cigarette butts in ashtray.
Worse experience EVER!!! The man that waited on me made me feel like I was NOT good enough to take up his time. Getting him to show me different storage units was like pulling teeth. He COMPLAINED to me about having to walk clear across the lot to show me a bigger area. Finally he took me to a dark, smelly unit and when questioned about the unit he seemed aggravated as if I was taking up to much of his time. This place needs to be investigated to make sure the units are the way they should be. The place smell horrible in the building that I was to store my furniture in and it made me worry about the smell damaging my things. (YES IT WAS THAT BAD!!!) and the man hinted about rat infestation. Oh and I was double billed and am still waiting on a refund. THE WORST EVER AND I AM TELLING EVERYONE I KNOW
The paperwork I was given said to return the gas at the 7/8 level. The tank wasn't on 7/8 when we drove off the lot. I tried calling the location, but couldn't get through. We drove 12 miles for our move. I had to put 3 gallons into the tank to return it to 7/8. By my calculation, I put in 2 extra gallons as when we returned the truck, I asked the associate how many miles to the gallon. He said 8-12, but usually 12. I mentioned this issue and nothing was done about it. Not real cool. Make certain the paperwork is correct before we pull off the lot.
The only real thing that could be better is possibly spraying freshener In the truck, this was the only time the truck smelled so bad I had to leave Windows down to air it out. Overall Everyone was polite and professional
Two latches on one box were broken but one of the guys took the time to replace them right in front of me. Great customer service all day!
Check in was quick. Personnel told us to have a seat and get cool on this very hot day while they checked the truck. They even told us to refill our water bottles from their water cooler. Great customer service all around. Cost is very reasonable.
They people lied to my husband and the took far to much money for a rental that was only to cost us 29.95 instead it cost 85.00
Just keep doing what your doing. you guys were great
Nice smooth operation, Great Equipment
Very slow process at the equipment return. Computers seemed to be not functioning at full speed.
Overall the experience was fine. I requested 2 boxes of blankets at $5.00 per and they were not in the truck so I hope they do not charge me for them,. I was also told mileage was included and found out they only gave me 235 miles and that didn't even cover getting to the house I had to be at and returning it to U-Haul.
No hassles, I leave my car there while moving.
These folks work very hard to take care of services be nice to them
This location is by far the best ! I'll drive to this location
for rentals regardless of where I'm living in the St. Louis,
St. Charles, or Metro East area.
When I returned the truck, I was charged for more mileage than I put on the truck. I set the odometer which showed I only used 12 miles but the employee charged me for 20+. When I pointed this out to the employee, he said there wasn't much he could do since the employee earlier that day forgot to write the starting mileage down. He finally was able to meet me in the middle of the disputed mileage, but I still think it was frustrating and unorganized that I was charged because an employee didn't follow the proper procedure by writing the starting mileage down.
Explain the insurance policy better so that when a customer get into an accident they will know what cover. And also change the safe move insurance from most popluar to not popular because it's not cover if another car is it. Recommend the safe move plus instead
The woman that helped me when I returned my truck was rude and unprofessional. When she gave me my final bill I noticed that it was $7 higher than it should have been and when I questioned her she told me it was because I used the dolly - which I had not. I explained that the dolly was laying on the floor when I got the truck and it had not been used to which she explained that because the seal was broken on the bracket that I must have used it and that I had to pay for it. I explained again that it was not in the bracket, that the seal was NOT broken and it was laying on the floor when I got it - she then lied and told me she inspected the seal and it was definitely broken. At this point, I told her that I would double check (even though I knew it wasn't broken because I had checked previously) and I went out to verify. When I returned, I informed her that she had lied to me, she had not inspected the seal, it was indeed unbroken, and I would not pay for the dolly. I then invited her to double check the seal to verify but instead she very rudely and audibly annoyed with me took the charge off and instructed me to pay. She was very snappy and disturbingly upset that I had called her out about her "inspection" of the vehicle.
I work in the service industry and understand the frustrations of customer service, but I have never been treated so poorly for defending myself. I tried to be polite and professionally resolve a simple conflict but was met with disgust and anger. Please know that I am not one to judge a company by one poor experience, but as my first ever interaction with U-Haul I am appalled with your reps behavior. Feel free to reach out firstname.lastname@example.org
I kept having trouble book my reservation. Every time I booked it, the place would call and tell me I couldn't have it that long and that I could only have it for 4 hours or whatever time frame they said. This location FINALLY explained to me why they had to change the reservation, which made a lot of sense. Because Saturday is the busiest moving day, all locations can only rent trucks until like 3pm or at 3pm. Until this time, I thought they just had poor schedulers or a crappy website with poor customer service. I like this location and would definitely use them again.
Have more people working the register in the afternoon.
Associates were very helpful and professional.
The best customer experience lately. I forgot his name. I think it was Jon. He was wonderful. I
All was fine. Been there before and pick up/return was quick and priced right.
Fast, Friendly, and Knowledgeable Staff!
The person that checked me in on Saturday morning was fantastic. We arrived a little early before they opened but took our return anyway.
Great facility, I had everything I needed to move in and out of the unit at my disposal.
The hallways and doors are very narrow. It is very hard to put furniture in even if one chooses the right size.
Kenny Kramer and his staff were extremely helpful!
Kenny Kramer and his staff were extremely helpful!
Bob’s Storage on St. Charles Rk Rd is nicer. They allow 24/7 access at no extra charge. They have a security gate that offers added security when I do need to access my storage late at night.
Shanna was fantastic! The kids loved her and she made the move so much less stressful.
it was great at this location
Shana who deliveredand picked up the U-Boxes was the greatest. U-Haul should reward her for her work and customer service. Zachary`s team loaded our cubes did a great job loading the cubes for use.
I really like the fact that the manager of the company helped me with all of my moving questions and answers me in a way that was very professional. Kenny Kramer and staff was awesome.
I love Uhaul. The workers are great. The manager Kenny is a great
The establishment was very friendly and helpful.. I will use them again as well as recommend then to friends and family..
Staff was very friendly and helpful
I would definitely recommend to a friend or relative!
Your rates are higher than most storages
Hours are short for those who get off in evening.Thetr is no lighting in a actual units, which is where it`s needed.very secure though.
I was very impressed with the service and the facility cleanliness!
Staff unprofessional and seemed indifferent.
The service was very good
The employees were very friendly and very knowledgeable. The process was quick and easy. The staff made everything easy to understand. I would highly recommend the U-Box service.
Everything has run smoothly using UHAUL Ubox. I`ve had a great experience and would use this service again.
Thank you for your extremely helpful service!
Boxes were delivered and picked up late due to delivery truck mechanical issue resulting in a week delay which looks like I was charged for which is about 48% more than quoted.
My mover was on time and very professional. He got everything packed away perfectly to fit for a long safe ride to Dallas from St. Louis. I would definitely use this service again in the future.
Everything about the U-Box experience, especially the customer service, was excellent. Thank you.
U-box is clean and well equip with protective cloths for my stuff.
Your website didn`t let me pick UNLOADING my filled U-Box it tried to schedule loading an empty U-Box. I got it sorted but your website should have asked me which I wanted: load or unload.
Amanda was exceptional. She was helpful and understanding of our situation.
My overall experience was good but all of my belongings were covered in mold once I moved them out.
The staff was helpful and friendly.
emailed response to email@example.com
I received a call a week before the move to confirm and they offered any additional help. This was the easiest move I have ever had. Thanks and I will most definitely use again if the needed!
when I paid my bill in cash every month staff we very helpful and friendly
The experience was great. I would appreciate only getting one review or feedback request per move, though.
Renting the storage container and hiring the Moving Helper was an excellent and affordable option I didn`t previously know about. It was a Godsend.
Worked hard to solve our problems. Good staff and very helpful.
We have not received the box.
While this has nothing to do with the store at Page Ave., 2 of my U-Boxes did not arrive on the scheduled date - and nearly one week later are still not even in transit.
The Page location staff has always been great.
No complaints. Very helpful staff.
The service was speedy and knowledgable. They were informative but didn`t hover.
My questions were answered politely and professionally.
YOUR COMMENT WINDOW IS TOO SHORT TO WIRTE ANY MEANINGFUL REVIEW. CHANGE THIS.
Box was 3 days late. Employees were clueless. I was told 3 days my UBox was on a truck for delivery, box had never left trucking terminal. was like pulling teeth to get info.
It was great. I had no issues
The staff was very helpful and the manager was very pleasant during my experience. Moves are so stressful, my experience with Uhaul overland was not. Excellent job to management and staff
The delivery staff did an excellent job! They were extremely friendly, efficient and professional. We were very pleased with our U-Haul experience!
The staff was friendly, helpful, answered all my questions, and very accommodating to all my needs while I was there. Thank you for your help during my recent stay.
Fantastic experience, the employees were AMAZING! My only complaint is that the UBoxes are a little pricey all the way around, but I good service.
The facility was very clean and the staff had awesome customer service skills.
the staff was very kind and helpful to us. I would recommend u-haul to everyone. Elizabeth Jacobson
Great staff! Friendly and helpful.
The U box wasn`t ready for our Helpers - that took extra time we hadn`t planned
The manager and assistant manager went above and beyond for me. I am so grateful for all their assistance.
My main complaint is that in one of my early months, I was out of town and came in and paid my storage 4 days late, instead of the allowable 3 days and manager refused to refund the $15 late fee.
Everything was fine. I would like to have the time prorated. I moved out on 10/11 but was charged for the entire month. I don`t think that was fair. Please incorporate that service to customers.
Staff in Overland told me that my U-Box could be delivered to my new residence in Walla Walla, WA once I got an apartment. This was a lie. Now I`m stuck with a UBox 1 hour away and no way to get it
The u box was not delivered when they said it would be. Then they did not pick it up when they said they would and I had to call them 10 times before they came and picked it up.
Easy to get in and out. Nice location. No issues
Very helpful. Suggested we place our largest piece in the room before finalizing to check it would fit.
Uhaul in general made my moving experience fantastic! Received a fantastic deal on storage until and the staff were excellent.
If I had not called to confirm on the day of delivery, my box would not have been delivered as my paperwork had gotten misplaced. Boxes were picked up 3 hours late.
The location called to remind me my U-boxes did not have locks and offered to put locks on the U-Boxes. Overall great customer service.
Assumed 4. Ended up with 6. STL Movers looked like they threw things in. Helena Movers passed us off to another who cost more. Move went well, but cost over $3500 more than quoted.
I wasvery happy with my service, the communication was excellent, and the pickup and delivery of the u-box was fast and I am 100% satisfied, tyvm !!
I was very very happy with the total service I got and the communication was great speedy delivery to Miami, I couldnt ask for better service, I am 100% satified...tyvvm!!!!!
Excellent service facility! Only issue: Required a specific lock. You may buy it elsewhere, but if you don`t know until move in you are stuck buying theirs. Just wish that was more transparent.
No comments. Thank you for the service.
I was not told it would take a week to pick up the box. At this time I would not recommend your services but hopefully that will change.
Not as large as I had imagined, but very satisfied and meets me need totally. Very good service when operating on a tight budget. Staff VERY professional and friendly.
Was an easy and enjoyable experience. U Box actually shipped quicker and arrived almost 5 days early. Fantastic!
U-Haul is one of the best companies I have ever dealt with. Four years in storage and numerous truck and trailer rentals, and zero problems.
Great service was able to deliver box before snow storm hit.
Easy, convient, and great service!
The movers A to B Movers were excellent!!! I will use them again on future moves!
Awesome experience. Great staff at both locations. They went out of their way to accommodate our needs!
We rented a climate controlunit, however when we went to get inside the security feature was down and we had to wait in the cold for 25 minute for the guy to fix it.
U Haul staff, particularly Angie, at Page Ave in St. Louis was very helpful and considerate.
I arrived at 9am or so and it took 6 hours for me to unload my truck and trailer. The computer wanted to charge me another day. The staff made sure that that did not happen. Thank you. Cheers.
Responsive staff. Furniture pads weren`t inside when it was delivered, but this was resolved quickly. My items haven`t shipped, so my overall experience remains to be seen.
Do not use their recommended movers
I really did like that the facility was clean. Customer servce made my experience very good.
Shana ODonnell and Amanda have to date been wonderful.
It is nice to see women in a business that should and needs to meet the needs of the female customer.
The delivery lady was excellent calling the 800 was the better way to go. We had tried calling the local St. Louis, mo. warehouse on 4 different ocaisions and they never returned our calls-
Great experience, great customer service!
Uhaul shipped my boxes to storage and I wasnt done packing it. The staff at Cave Springs was rude. Uhaul does not give a shit what the customers need. I need more than 200 characters to inform you.
Changed my truck pick up location without notifying me, almost didn`t get my free month of storage. Not happy with this company.
The scheduled pick up of the ubox`s were scheduled to be picked up at 1030 am but the boxes were not picked up until nearly 130pm. There was no communications on the time change on the pickup.
Staff was great to work with, this is a great way to move if you are not comfortable driving a truck yourself!
I had a lot of trouble getting u haul to call me back. It added a lot of stress to our move.I would not use them ever again or recommend them .
roaches found in storage area after 1 month
I only have one complaint, I requested moving helper and picked a company with a high rating they called me to set up a time but they DID NOT SHOW UP the day of the move
The Uhaul staff worked around my schedule to make sure i had the box when i needed.
The employees were professional and friendly. Everyone was helpful about explaining fees and scheduling delivery and pick-up
I was told that it would take about 10 days for my things to be delivered to the warehouse in Washington. they never shipped them until 11 days after they were picked up from my home in Missouri.
Keith and Andy at the 1800 N. Hwy.67 location are awesome! Shana was wonderful and very helpful when the U-Boxes were delivered!
I have mixed feelings about my UBox. On the 2nd leg of the move, service by A. KUPEL 752024 was great. Service in St. Louis did not meet expectations I would appreciate talking to a rep about this.
This UHaul center was wonderful! I truly appreciated their exceptional communication, friendliness, and willingness to help. Perfect service!!
They did not ship the boxes to the next address until I called the office for over a week. The estimated delivery date is just to the next U-haul site, not to the next address.
Everyone was very helpful and pleasant to work with. Very difficult to reach on the phone at times but they made sure all was taken care of for us!
My experience in STL was a dramatic difference from that in Pittsburgh. The staff was courteous, helpful, and very accommodating. They single handedly rebuilt my confidence in UHaul
Huge mistake, unacceptable experience, should get my money back. Took 20 days and more than 2 weeks no one knew where my ubox was. Telling everyone not to use ubox service
charged more than expected! Customer service said no additional charge.No e-mails concerning charge. Order online reflected no change. Received bill AFTER delivery, charged an additional $160!
UBox was shipped on 6/11/2013, today is 6/24/2013, there is no news about our box. We called U-Haul and nobody knew where the UBox is. This is very bad, will not use U-Box again. Un-HAPPY Customer.
The dtiver/setvice rep was extremely polite helpful. All aspects of the move the storage pod were perfect!
I found the staff to be very helpful and friendly.
The GM at the store I shipped box from grand forks, ND was very helpful and explained things very well. Made sure that all my needs were meet.
Wonderful, friendly, professional staff. I would definately do this again should the need arise!
People were very nice and accommodating. The website offered movers to help with ths loading and unloading of the pods. Everything was right at my finger tips.
This was the easiest and most convenient experience! EVERY SINGLE staff person was extremely helpful. I will refer U-Boxes to anyone I know who is moving. Exceptional service at an unbelievable price.
There was one issue, in that I had to return get my access card, the one initially give did not work, but the customer service rep. Did not return to the unit with the new one.
Everything went great, staff was friendly and helpful.
The only part of our move that the company did correctly was delivering our boxes on time.EVERYTHING else was a hassle.WE WILL NEVER USE UHAUL AGAIN. EVER. I will tell everyone to not use UHAUL.
This process was so easy. I am shocked with how convenient and affordable this process was. I will definitely recommend U-boxes to ANYONE who is moving.
17 after shipment, still no word on the location of my Ubox.
Get it together.
Shana was wonderful!! Very friendly and drop off/pick up were both stress free and on time.
U-Hauls` customer commitment has an excellent lady Shana:one person of many it was my privilege to deal with since I used more services from these good folks!Thanks again Shana! april 2013cr
I thought the U-box info on the website could`ve been much better to determine the size you need. Shanna provided Excellent service. Her willingness to make the customer satisfied is truly refreshing
Staff was A+. Lighting very dim, overall great experience.
Very friendly and helpful.
The U-Haul POD is a great Ideal. I am relocating to MO to NY. Friendly staff and on time.
This is my second time using U-Boxes, and I continue to be impressed with your operation. Working with Shana was super easy, and she was unbelievably flexible.
Everyone I`ve worked with has been great.
The gm angie carrington was very rude and i never been treated like that a day in my life. She was rude and i am going over her wirh my complaints.
I am very pleased with the experience so far and hope things go as well at the other end of the move. I think this a great service and would recommend it.
delivery driver Shana was excellent! Arrived promptly and was able to remove boxes the same day. Thanks!
Everyone that I interacted with was extremely helpful and timely. They were relaxed and confident in the services they provide.
Its was very helpful for what I need
The cost was too high. Adding drop-off/delivery fees on top of the U-Box monthly fee, the total bill became quite expensive. We`ll likely never use the U-boxes again because of the high cost.
Very disappointed in the size of the units for the price I paid. Plus it does not mention anywhere on the website about additional delivery charges for dropping units off at the new location.
Wait time to have an employee unlock uhauls lock was over 30 minutes.
They were very friendly an helpful thanks U-Haul
Better pricing than the competition, and everything about my experience in working with them went very well - definitely recommend.
very friendly and helpful driver
GIVE SHANA AND ANGIE RAISES, THEY BOTH CERTAINLY DESERVE ONE!
Shana was a ROCKSTAR! And Angie has taken such good care of me. Both of these women are the reason I will recommend UHAUL to anyone I encounter looking for any moving needs!
Staff and Management most helpful incl when I had a question about a pending charge on Amex.
John P. Byrne
Came on time and great communication.
Dealing with Shana to schedule the delivery was a breeze. She did a really great job on the container drop off and scheduling the pickup.
They turned me away on a truck when they had one available. Didn`t even ask me if I was going one way.
The staff was very helpful and i would prefer this location out of the metro saint louis area
Everything went well except the 10X20 storage on the bottom floor I reserved was damaged and I had to use two 8X8 units. But no big deal.
I was unable to manage my online account, late fees were given for no reason, and our `locked in` price for shipping changed to $300+ over what we were expecting.
The staff was very nice. It was very easy to pay my bill online and not have to worry about it. I have heard horror stories about other storage companies but this one was not like those at all.
The staff was always so helpful with all my questions and concerns. I appreciate the responsiveness of the staff and customer service. Excellent Job!
In using this facility to store items for over 7 years, we never had a problem. Our items were safe and secure, service was good. Thanks!
Wish we had more access more days to get in
No light in storage rooms
The staff was great, helpful beyond belief. They were very friendly. Their suggestions were welcome and most needed. Thank you U Haul
The staff was great, helpful beyond belief. They were very friendly. Their suggestions were welcome and most needed. Thank you U Haul
The staff, particularly Erika Norman was very helpful.
Staff was very friendly and eager to help. However, they need more training on how to handle U-Box checkouts.
Good experience. If the need arises, I will use again. Months rent came with a one-way rental, but monthly rental fee seems pretty high.
Could have explained the late charges a little better but other than that very helpful with other areas.
Everything was excellent and the worker were very friendly. This is what people want when they are spending their money no matter what the amount is. Have a great day!
The staff at Page uhaul did a really great job t explaining my options, and servicing my request. The young lady named Angie really worked hard, and did a gret job at taking care of everything.
YOUR MANAGER REFUSED TO GIVE ME CREDIT FOR 5 QUARTS OF OIL THAT I HAD TO PUT INTO THE TRUCK FOR 28.00...WHY SHOULD I HAVE TO PAY TO KEEP YOUR ENGINE FROM RUIN?????
YOUR TWO HUNDRED WORD LIMIT IS NOT WORKING!!!!!!!!!!!....IT DOES NOT ALLOW THAT LIMIT!!!!!
My rating has to do with how our reservation was handled by CORPORATE staff--not the people who work there. We were misled.
Everything was fine. Friendly staff and great extended hours.
Angie was helpful and knowledgable. Should the need arise,we will be back.
Unexpected post in storage room.Wall repaired roughly, plaster dust on it.
Charged for wall repair not shown to us when we were in the room with him.
this facility provided good customer service
P.S. Annoyed that I am required to leave a comment
People were nice and helpful.
A few non-functioning items, including squeeling brakes which were reported
I had a very good experience with UHaul. Everyone was very nice and informative. I would recommend the for your moving needs.
My experience was great! the staff, especially Scott was friendly and helpful.
Staff was amazing. It was an upstairs unit which was a pain, but there were carts and it ended up ok.
People were friendly and helpful and easy transaction.
Second story storage was much more difficult to load then ground floor would have been. If possible a drive up to the second story would have made this experience awesome!
Everyone was very helpful and friendly. They answered all of our questions, very knowledgeable,good experience for us. I hope the same is true when we need services to move to Arizona.
staff to the time explain hours of operation,fees,contract, and sold me a lock. Good job
Manager and staff were very accomodating. Good expereince.
The facility provided good service. Angie was particularly helpful.
I had a storage unit with u-hall strait since 2/2005. 2/2005 till 6/2008 in Odenton, MD and 6/2008 till 9/2009 in Inwood, NY and never had problems. IN THIS LAST LOCATION THE SERVICE WAS BAD.
A light in the storage locker would be nice.
Matt the Manager and his colleagues were great. Not only would I recommend this U-Haul facility, I will return when I need their services! Everything just right.
The sales representatives were very helpful and explained how the facility operates and how it correlates to my needs.
Matt is an Excellent Manager and should be recognized Nationally for his abilities.
It was nice and easily accessible.
Always had excellent service when I was there.
the staff was very helpful
Easy access when i needed it
I had a storage room there for 2yrs the staff was always welcoming accommodating. The facility was always clean.
Matt was extremely helpful and friendly. My only complaint is the access is very narrow from the unloading dock and getting around the corner to the hall.
Great Service and Great Staff..
Service was great -- very accommodating since I had to change the size of the storage unit at the last minute.
The staff made accomodations for me on several occasions as I relocated to the area and returned the equipment.
I had only one issue when I went to arrange for the rental unit. I had reserved a first floor storage unit only to find when I arrived it had been rented to someone else. We worked it out.
Great experience, but you are expensive.
thank you for your help on such quick notice.
I was told they had never had problems with break-ins or security at that location, which is very important to me.
When moving season starts.....due to size of your location more workers are needed so there wont be such a long wait for service
Location was easily accessible, very cleaned and well maintained plus secure and well lighted.
i think you have the wrong e-mail address i live in florida and my name is kenny lewis but thanks any way