Customer Reviews for U-Haul Moving & Storage at Page Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Page Ave
The staff was courteous and very experienced working with the 6x12 trailer I rented.
They helped make a busy time easier.
these guys have it together! verses your other location
it was great at this location
Shana who deliveredand picked up the U-Boxes was the greatest. U-Haul should reward her for her work and customer service. Zachary`s team loaded our cubes did a great job loading the cubes for use.
The lady who handled my reservation was absolutely great - friendly, personable, respectful. I would suggest that the interior of the cab (a very new van) be wiped down occasionally to maintain the vehicle and remove the layers of dust and pollen.
My experience was flawless
The ser ice was outstanding. Keep up the good work.
Nothing sales person was very polite and I was very surprise how reasonable the price was
Used drop bpx. Good, convenient area
Awesome equipment and awesome staff
The truck was very clean and ran vert well. The people were very pleasent and effective.
I really like the fact that the manager of the company helped me with all of my moving questions and answers me in a way that was very professional. Kenny Kramer and staff was awesome.
Get rid of the "robot". When I called someone or something answered the phone and responded like a robot. My answers were repeated and there was a significant pause in between questions and answers. Very annoying. When I spoke to the attendant I was told that there was a real person that had to respond in a very specific scripted manner reading from a screen.
I love Uhaul. The workers are great. The manager Kenny is a great
I always go to this store, excellent service! Thank you guys!
Came in Sunday, Counter person was very polite and efficient. Trailer was great. Always appreciate your service and products.
I picked up a 6x12 it came to me with mud in the bed. not only was the trailer bent in places it sound like the breaks where binding the hole way there. over all i would like to take my business else where
Staff was friendly and helpful!
Excellent equipment and service!
I don't know if you all drive your trucks but, if we went over 30 mph there was a squill noice that got louder the faster you tried to drive. I suggest that someone drive your trucks before you release them.
I called with no reservation and picked up a truck about an hour or so later. They were quick and efficient
Your system of operation is excellent.
The truck was making strange noises and we had to stop, go back to the store in the middle of the move. Then they have us the same truck so we had to go back for the good truck. It was inconvenient and set us back at least an two hours. The store employees were very nice though.
I was very satisfied with my experience at U-Haul and will definitely return for my rental truck needs.
Well I rented a bundle of 6 blankets never opened em! I felt that I should have been refunded the $5.00 and when I asked about what size truck I would need they told me a 17 ft. We needed a bigger truck!!!! Need people who have knowledge!!!!!
I wasn't able to open up the attachment with my final receipt on my yahoo.com e-mail account.
My experience has always been great at this location that is why I will not use anyone else. Thanks guys for always giving such pleasant and professional service.
Service was awesome the salesman was friendly and polite really appreciate your customers service that were offered to me.
Nothing it was a great experience. ??
Not sure, don't know what he or her are wanting to do or where!
I can say this about mine,,,,,,, I called, I reserved, I then went, Truck was there for support,
Very disappointed. Wiring harness had to be replaced that they installed less than 4 months ago. Instead of keeping wiring under car they had wires coming out of trunk. Did not like but didn't have time to debate. Also nicked up number in 2 places and scratched another when putting trailer on hitch.
Nice employees and great equipment, keep up the good work. Thank you for taking some of the stress off from a busy day moving.
The staff at this U-Haul are awesome!
Please email me a copy of my total invoice including hand cart, mattress pads, etc
Thank you for being so courteous
Great experience overall.
I think they need to explain the after hours drop off process but the check out process was quick service.
Kenny Kramer and James were very helpful and good guys made my rental even easier Thank you.
The U-Box was a perfect option for me. Excellent service. Thank you guys!
The guys up there are real helpful. They dont bullshit. 5 stars
When I had a issue, they took care of it and helped me when I needed it. I can not say enough about the people who are there. This is the best location of all the U Hauls.
Nothing just keep up with the friendly manner as I was greeted on Sunday. Quality service.
The truck drove terribly!
The establishment was very friendly and helpful.. I will use them again as well as recommend then to friends and family..
I don't think you could do anything to improve my next vist. I received quick, courteous, professional service. If fact I feel they went above and beyond to accommodate me.
very well done. No suggestion.
Give more info about mileage for local rentals, offer a weekly rental special.
The experience was good.
Advise: Keep your tanks filled with gas. The truck I rented had 1/4 of a tank of gas when I picked it up.
simple check-in .. large lot .. easy to find and close to our destination.
Nothing, it is the best location I ever rented from. Keep up the good work.
The truck smelled like smoke. The previous driver must have smoked. I did not like that at all. Designate some trucks as non smoking.
I would say to always make sure there is air in the tires.
truck was ready. warmed up. Levi was great. called me in advance to be sure of what time I was arriving. greeted me. friendly. knowledgeable. professional. I will rent from this location again. I have several times in the past several years.
Thanks guys! I may have only gone 15 miles total, but I only paid a fraction of the cost.
I don't feel I can provide any information regarding improvements needed, as this location was closed, when I dropped the truck off. Everything went very smoothly, however, with the 24 hour dropoff.
Gas gauge was 3/4 full on paperwork, 5/ 8 on truck gauge. Why can't gauge be on full when you pick the truck up ?
This location gave me moist rental blankets. They did refund my money for them but it made my furniture covering difficult.
I would recommend UHAUL retrofit their large trucks with backup cameras. For novice drivers like myself, it would be a smart idea.
For me the location of this store was near by.
Had a great experience with the people on page ave
I had to insist that I get the new Ford Van rental that I confirmed for instead of the similar GM product. I will not drive a GM product and the Ford is far nicer and more fuel efficient to drive. U-haul should not use GM products, they are inferior.
Everything went just as I had hoped.
Thanks to everyone at the Page location for their help in making our move go so well.
Staff was very friendly and helpful
I would definitely recommend to a friend or relative!
I luv the cargo van very easy to drive. sales associate very friendly.
There was nothing in my experience that could've been done any better it was perfect thank you
Do a better job of cleaning the windshield.
The windows were dirty. The inside of the cargo van had dried mud on the floor when I picked it up. When I reserved the cargo van, I purposely chose one that said it would handle a queen sized mattress. The one I got would not allow a full size mattress to stand up. I was not pleased with todays rental. I have used this uhaul location several times and was satisfied in the past, but I was very disappointed today. The smaller size of the cargo van caused me to make an extra trip which resulted in extra mileage.
I always use U-Haul. They do an amazing job!
horrible service - changed location without notification which resulted in hundreds of dollars of additional charges for us. I will never use Uhaul again based on this experience.
Earl was GREAT, very helpful !!!
I really enjoyed my experience with this uhaul location. The staff was really friendly and exceeded my expectations. One of the staff noticed my car had a flat tire and offered to fill it up for me (in freezing cold weather and snow, mind you). They are an amazing team there. Thanks Page Uhaul!!
Everyone was s.uper nice! It was easy-peasy.
I was expecting at least 30 each for pick up and drop off. Very pleasantly surprised at how quickly each process was.
Kenny, the general manager is most accomodating!
Tire strap was frayed and difficult to get through ratchet.
Kalen was a fantastic representative. He was thorough with the details on the car-hauling trailer and very courteous.
U-Haul trailers tend to be very old and tired. The trailer I got was clean but.... very old, tired and was missing an axle cap.
I am not satisfied. I only used 12 miles total and I was charged for 20. I wish I had taken a picture of the mileage when I returned the truck. I have rented a vehicle for U-Haul many times and I have never experienced this. I never would have thought that I would have to second guess the integrity of this company.
Nothing. Great service/location/equipment and vehicles ;-)
Staff was friendly. Truck was ready to go when I arrived. Pleasant experience.
Friendly very helpful staff.
Your rates are higher than most storages
Hours are short for those who get off in evening.Thetr is no lighting in a actual units, which is where it`s needed.very secure though.
I was very impressed with the service and the facility cleanliness!
Staff unprofessional and seemed indifferent.
The service was very good
The employees were very friendly and very knowledgeable. The process was quick and easy. The staff made everything easy to understand. I would highly recommend the U-Box service.
Everything has run smoothly using UHAUL Ubox. I`ve had a great experience and would use this service again.
Thank you for your extremely helpful service!
Boxes were delivered and picked up late due to delivery truck mechanical issue resulting in a week delay which looks like I was charged for which is about 48% more than quoted.
My mover was on time and very professional. He got everything packed away perfectly to fit for a long safe ride to Dallas from St. Louis. I would definitely use this service again in the future.
Everything about the U-Box experience, especially the customer service, was excellent. Thank you.
U-box is clean and well equip with protective cloths for my stuff.
Your website didn`t let me pick UNLOADING my filled U-Box it tried to schedule loading an empty U-Box. I got it sorted but your website should have asked me which I wanted: load or unload.
Amanda was exceptional. She was helpful and understanding of our situation.
My overall experience was good but all of my belongings were covered in mold once I moved them out.
The staff was helpful and friendly.
emailed response to email@example.com
I received a call a week before the move to confirm and they offered any additional help. This was the easiest move I have ever had. Thanks and I will most definitely use again if the needed!
when I paid my bill in cash every month staff we very helpful and friendly
The experience was great. I would appreciate only getting one review or feedback request per move, though.
Renting the storage container and hiring the Moving Helper was an excellent and affordable option I didn`t previously know about. It was a Godsend.
Worked hard to solve our problems. Good staff and very helpful.
We have not received the box.
While this has nothing to do with the store at Page Ave., 2 of my U-Boxes did not arrive on the scheduled date - and nearly one week later are still not even in transit.
The Page location staff has always been great.
No complaints. Very helpful staff.
The service was speedy and knowledgable. They were informative but didn`t hover.
My questions were answered politely and professionally.
YOUR COMMENT WINDOW IS TOO SHORT TO WIRTE ANY MEANINGFUL REVIEW. CHANGE THIS.
Box was 3 days late. Employees were clueless. I was told 3 days my UBox was on a truck for delivery, box had never left trucking terminal. was like pulling teeth to get info.
It was great. I had no issues
The staff was very helpful and the manager was very pleasant during my experience. Moves are so stressful, my experience with Uhaul overland was not. Excellent job to management and staff
The delivery staff did an excellent job! They were extremely friendly, efficient and professional. We were very pleased with our U-Haul experience!
The staff was friendly, helpful, answered all my questions, and very accommodating to all my needs while I was there. Thank you for your help during my recent stay.
Fantastic experience, the employees were AMAZING! My only complaint is that the UBoxes are a little pricey all the way around, but I good service.
The facility was very clean and the staff had awesome customer service skills.
the staff was very kind and helpful to us. I would recommend u-haul to everyone. Elizabeth Jacobson
Great staff! Friendly and helpful.
The U box wasn`t ready for our Helpers - that took extra time we hadn`t planned
The manager and assistant manager went above and beyond for me. I am so grateful for all their assistance.
My main complaint is that in one of my early months, I was out of town and came in and paid my storage 4 days late, instead of the allowable 3 days and manager refused to refund the $15 late fee.
Everything was fine. I would like to have the time prorated. I moved out on 10/11 but was charged for the entire month. I don`t think that was fair. Please incorporate that service to customers.
Staff in Overland told me that my U-Box could be delivered to my new residence in Walla Walla, WA once I got an apartment. This was a lie. Now I`m stuck with a UBox 1 hour away and no way to get it
The u box was not delivered when they said it would be. Then they did not pick it up when they said they would and I had to call them 10 times before they came and picked it up.
Easy to get in and out. Nice location. No issues
Very helpful. Suggested we place our largest piece in the room before finalizing to check it would fit.
Uhaul in general made my moving experience fantastic! Received a fantastic deal on storage until and the staff were excellent.
If I had not called to confirm on the day of delivery, my box would not have been delivered as my paperwork had gotten misplaced. Boxes were picked up 3 hours late.
The location called to remind me my U-boxes did not have locks and offered to put locks on the U-Boxes. Overall great customer service.
Assumed 4. Ended up with 6. STL Movers looked like they threw things in. Helena Movers passed us off to another who cost more. Move went well, but cost over $3500 more than quoted.
I wasvery happy with my service, the communication was excellent, and the pickup and delivery of the u-box was fast and I am 100% satisfied, tyvm !!
I was very very happy with the total service I got and the communication was great speedy delivery to Miami, I couldnt ask for better service, I am 100% satified...tyvvm!!!!!
Excellent service facility! Only issue: Required a specific lock. You may buy it elsewhere, but if you don`t know until move in you are stuck buying theirs. Just wish that was more transparent.
No comments. Thank you for the service.
I was not told it would take a week to pick up the box. At this time I would not recommend your services but hopefully that will change.
Not as large as I had imagined, but very satisfied and meets me need totally. Very good service when operating on a tight budget. Staff VERY professional and friendly.
Was an easy and enjoyable experience. U Box actually shipped quicker and arrived almost 5 days early. Fantastic!
U-Haul is one of the best companies I have ever dealt with. Four years in storage and numerous truck and trailer rentals, and zero problems.
Great service was able to deliver box before snow storm hit.
Easy, convient, and great service!
The movers A to B Movers were excellent!!! I will use them again on future moves!
Awesome experience. Great staff at both locations. They went out of their way to accommodate our needs!
We rented a climate controlunit, however when we went to get inside the security feature was down and we had to wait in the cold for 25 minute for the guy to fix it.
U Haul staff, particularly Angie, at Page Ave in St. Louis was very helpful and considerate.
I arrived at 9am or so and it took 6 hours for me to unload my truck and trailer. The computer wanted to charge me another day. The staff made sure that that did not happen. Thank you. Cheers.
Responsive staff. Furniture pads weren`t inside when it was delivered, but this was resolved quickly. My items haven`t shipped, so my overall experience remains to be seen.
Do not use their recommended movers
I really did like that the facility was clean. Customer servce made my experience very good.
Shana ODonnell and Amanda have to date been wonderful.
It is nice to see women in a business that should and needs to meet the needs of the female customer.
The delivery lady was excellent calling the 800 was the better way to go. We had tried calling the local St. Louis, mo. warehouse on 4 different ocaisions and they never returned our calls-
Great experience, great customer service!
Uhaul shipped my boxes to storage and I wasnt done packing it. The staff at Cave Springs was rude. Uhaul does not give a shit what the customers need. I need more than 200 characters to inform you.
Changed my truck pick up location without notifying me, almost didn`t get my free month of storage. Not happy with this company.
The scheduled pick up of the ubox`s were scheduled to be picked up at 1030 am but the boxes were not picked up until nearly 130pm. There was no communications on the time change on the pickup.
Staff was great to work with, this is a great way to move if you are not comfortable driving a truck yourself!
I had a lot of trouble getting u haul to call me back. It added a lot of stress to our move.I would not use them ever again or recommend them .
roaches found in storage area after 1 month
I only have one complaint, I requested moving helper and picked a company with a high rating they called me to set up a time but they DID NOT SHOW UP the day of the move
The Uhaul staff worked around my schedule to make sure i had the box when i needed.
The employees were professional and friendly. Everyone was helpful about explaining fees and scheduling delivery and pick-up
I was told that it would take about 10 days for my things to be delivered to the warehouse in Washington. they never shipped them until 11 days after they were picked up from my home in Missouri.
Keith and Andy at the 1800 N. Hwy.67 location are awesome! Shana was wonderful and very helpful when the U-Boxes were delivered!
I have mixed feelings about my UBox. On the 2nd leg of the move, service by A. KUPEL 752024 was great. Service in St. Louis did not meet expectations I would appreciate talking to a rep about this.
This UHaul center was wonderful! I truly appreciated their exceptional communication, friendliness, and willingness to help. Perfect service!!
They did not ship the boxes to the next address until I called the office for over a week. The estimated delivery date is just to the next U-haul site, not to the next address.
Everyone was very helpful and pleasant to work with. Very difficult to reach on the phone at times but they made sure all was taken care of for us!
My experience in STL was a dramatic difference from that in Pittsburgh. The staff was courteous, helpful, and very accommodating. They single handedly rebuilt my confidence in UHaul
Huge mistake, unacceptable experience, should get my money back. Took 20 days and more than 2 weeks no one knew where my ubox was. Telling everyone not to use ubox service
charged more than expected! Customer service said no additional charge.No e-mails concerning charge. Order online reflected no change. Received bill AFTER delivery, charged an additional $160!
UBox was shipped on 6/11/2013, today is 6/24/2013, there is no news about our box. We called U-Haul and nobody knew where the UBox is. This is very bad, will not use U-Box again. Un-HAPPY Customer.
The dtiver/setvice rep was extremely polite helpful. All aspects of the move the storage pod were perfect!
I found the staff to be very helpful and friendly.
The GM at the store I shipped box from grand forks, ND was very helpful and explained things very well. Made sure that all my needs were meet.
Wonderful, friendly, professional staff. I would definately do this again should the need arise!
People were very nice and accommodating. The website offered movers to help with ths loading and unloading of the pods. Everything was right at my finger tips.
This was the easiest and most convenient experience! EVERY SINGLE staff person was extremely helpful. I will refer U-Boxes to anyone I know who is moving. Exceptional service at an unbelievable price.
There was one issue, in that I had to return get my access card, the one initially give did not work, but the customer service rep. Did not return to the unit with the new one.
Everything went great, staff was friendly and helpful.
The only part of our move that the company did correctly was delivering our boxes on time.EVERYTHING else was a hassle.WE WILL NEVER USE UHAUL AGAIN. EVER. I will tell everyone to not use UHAUL.
This process was so easy. I am shocked with how convenient and affordable this process was. I will definitely recommend U-boxes to ANYONE who is moving.
17 after shipment, still no word on the location of my Ubox.
Get it together.
Shana was wonderful!! Very friendly and drop off/pick up were both stress free and on time.
U-Hauls` customer commitment has an excellent lady Shana:one person of many it was my privilege to deal with since I used more services from these good folks!Thanks again Shana! april 2013cr
I thought the U-box info on the website could`ve been much better to determine the size you need. Shanna provided Excellent service. Her willingness to make the customer satisfied is truly refreshing
Staff was A+. Lighting very dim, overall great experience.
Very friendly and helpful.
The U-Haul POD is a great Ideal. I am relocating to MO to NY. Friendly staff and on time.
This is my second time using U-Boxes, and I continue to be impressed with your operation. Working with Shana was super easy, and she was unbelievably flexible.
Everyone I`ve worked with has been great.
The gm angie carrington was very rude and i never been treated like that a day in my life. She was rude and i am going over her wirh my complaints.
I am very pleased with the experience so far and hope things go as well at the other end of the move. I think this a great service and would recommend it.
delivery driver Shana was excellent! Arrived promptly and was able to remove boxes the same day. Thanks!
Everyone that I interacted with was extremely helpful and timely. They were relaxed and confident in the services they provide.
Its was very helpful for what I need
The cost was too high. Adding drop-off/delivery fees on top of the U-Box monthly fee, the total bill became quite expensive. We`ll likely never use the U-boxes again because of the high cost.
Very disappointed in the size of the units for the price I paid. Plus it does not mention anywhere on the website about additional delivery charges for dropping units off at the new location.
Wait time to have an employee unlock uhauls lock was over 30 minutes.
They were very friendly an helpful thanks U-Haul
Better pricing than the competition, and everything about my experience in working with them went very well - definitely recommend.
very friendly and helpful driver
GIVE SHANA AND ANGIE RAISES, THEY BOTH CERTAINLY DESERVE ONE!
Shana was a ROCKSTAR! And Angie has taken such good care of me. Both of these women are the reason I will recommend UHAUL to anyone I encounter looking for any moving needs!
Staff and Management most helpful incl when I had a question about a pending charge on Amex.
John P. Byrne
Came on time and great communication.
Dealing with Shana to schedule the delivery was a breeze. She did a really great job on the container drop off and scheduling the pickup.
They turned me away on a truck when they had one available. Didn`t even ask me if I was going one way.
The staff was very helpful and i would prefer this location out of the metro saint louis area
Everything went well except the 10X20 storage on the bottom floor I reserved was damaged and I had to use two 8X8 units. But no big deal.
I was unable to manage my online account, late fees were given for no reason, and our `locked in` price for shipping changed to $300+ over what we were expecting.
The staff was very nice. It was very easy to pay my bill online and not have to worry about it. I have heard horror stories about other storage companies but this one was not like those at all.
The staff was always so helpful with all my questions and concerns. I appreciate the responsiveness of the staff and customer service. Excellent Job!
In using this facility to store items for over 7 years, we never had a problem. Our items were safe and secure, service was good. Thanks!
Wish we had more access more days to get in
No light in storage rooms
The staff was great, helpful beyond belief. They were very friendly. Their suggestions were welcome and most needed. Thank you U Haul
The staff was great, helpful beyond belief. They were very friendly. Their suggestions were welcome and most needed. Thank you U Haul
The staff, particularly Erika Norman was very helpful.
Staff was very friendly and eager to help. However, they need more training on how to handle U-Box checkouts.
Good experience. If the need arises, I will use again. Months rent came with a one-way rental, but monthly rental fee seems pretty high.
Could have explained the late charges a little better but other than that very helpful with other areas.
Everything was excellent and the worker were very friendly. This is what people want when they are spending their money no matter what the amount is. Have a great day!
The staff at Page uhaul did a really great job t explaining my options, and servicing my request. The young lady named Angie really worked hard, and did a gret job at taking care of everything.
YOUR MANAGER REFUSED TO GIVE ME CREDIT FOR 5 QUARTS OF OIL THAT I HAD TO PUT INTO THE TRUCK FOR 28.00...WHY SHOULD I HAVE TO PAY TO KEEP YOUR ENGINE FROM RUIN?????
YOUR TWO HUNDRED WORD LIMIT IS NOT WORKING!!!!!!!!!!!....IT DOES NOT ALLOW THAT LIMIT!!!!!
My rating has to do with how our reservation was handled by CORPORATE staff--not the people who work there. We were misled.
Everything was fine. Friendly staff and great extended hours.
Angie was helpful and knowledgable. Should the need arise,we will be back.
Unexpected post in storage room.Wall repaired roughly, plaster dust on it.
Charged for wall repair not shown to us when we were in the room with him.
this facility provided good customer service
P.S. Annoyed that I am required to leave a comment
People were nice and helpful.
A few non-functioning items, including squeeling brakes which were reported
I had a very good experience with UHaul. Everyone was very nice and informative. I would recommend the for your moving needs.
My experience was great! the staff, especially Scott was friendly and helpful.
Staff was amazing. It was an upstairs unit which was a pain, but there were carts and it ended up ok.
People were friendly and helpful and easy transaction.
Second story storage was much more difficult to load then ground floor would have been. If possible a drive up to the second story would have made this experience awesome!
Everyone was very helpful and friendly. They answered all of our questions, very knowledgeable,good experience for us. I hope the same is true when we need services to move to Arizona.
staff to the time explain hours of operation,fees,contract, and sold me a lock. Good job
Manager and staff were very accomodating. Good expereince.
The facility provided good service. Angie was particularly helpful.
I had a storage unit with u-hall strait since 2/2005. 2/2005 till 6/2008 in Odenton, MD and 6/2008 till 9/2009 in Inwood, NY and never had problems. IN THIS LAST LOCATION THE SERVICE WAS BAD.
A light in the storage locker would be nice.
Matt the Manager and his colleagues were great. Not only would I recommend this U-Haul facility, I will return when I need their services! Everything just right.
The sales representatives were very helpful and explained how the facility operates and how it correlates to my needs.
Matt is an Excellent Manager and should be recognized Nationally for his abilities.
It was nice and easily accessible.
Always had excellent service when I was there.
the staff was very helpful
Easy access when i needed it
I had a storage room there for 2yrs the staff was always welcoming accommodating. The facility was always clean.
Matt was extremely helpful and friendly. My only complaint is the access is very narrow from the unloading dock and getting around the corner to the hall.
Great Service and Great Staff..
Service was great -- very accommodating since I had to change the size of the storage unit at the last minute.
The staff made accomodations for me on several occasions as I relocated to the area and returned the equipment.
I had only one issue when I went to arrange for the rental unit. I had reserved a first floor storage unit only to find when I arrived it had been rented to someone else. We worked it out.
Great experience, but you are expensive.
thank you for your help on such quick notice.
I was told they had never had problems with break-ins or security at that location, which is very important to me.
When moving season starts.....due to size of your location more workers are needed so there wont be such a long wait for service
Location was easily accessible, very cleaned and well maintained plus secure and well lighted.
i think you have the wrong e-mail address i live in florida and my name is kenny lewis but thanks any way