Customer Reviews for U-Haul Moving & Storage at Powers Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Powers Blvd
Nothing, Manager Chris is a ball of positive energy and goes out of his way to help you. Even the check in employee at 7:00 AM on a frigid 29 degree morning was cheerful. It makes me want to work there.
I have rented from this location before and I would probably go back....HOWEVER>>>Your mechanics could not get running lights to work on the trailer so they started pulling fuses from both fuse boxes on my truck. They did find the fuse that was causing the issue. However, in the process of simply pulling fuses, they pulled a fuse that controlled my wiper system and proceeded to drop it behind the wall where the cabin fuse box is located. They got a replacement fuse for that slot that was not even close to the shape it needed to be causing me to loose power to the wipers. Leaving me in a Wyoming snow storm without wipers. $143.52 later at the local Ford dealer and the problem was discovered and corrected. I still have the rough fuse they installed. NOT COOL.
Chris lambert was a huge help!
They put webbing on the front two tires of my vehicle to help secure it to the transport. It had come off both wheels in transit.
Equipment was not checked prior to leasing out. My wife rode all the way from Colorado to Missouri without a seat belt because the receiver for her seat belt did not exist in the truck. With a fully loaded truck and trying to beat a snow storm, there was nothing we could do abut it.
the ext units, should have be lit. Also, staff could use better communication between their shifts. I would speak to one person on a shift and hear something completely different from someone else.
I believe the young mans name was Brandon but he was amazing. All the store associates that helped us with the rental were excellent.
I went to 3 Uhauls 5x and they still refused to tighten hitch to proper torque requirements.
I payed for overnight hitch delivery but 3days later they never touched my car. After complaining to local rep he suggests I put it on myself, "it's so easy "he piped in. It took me three days. Now I am 6days PAST my departure date.with no one to torque the bolts nuts to 80#, nor the front 2 of six nuts to tightened. So I left for a 22 he drive with new Uhaul hitch improperly secured according to Uhauls Instructions pamphlet. But each place I went was ONE front desk person available running around like ants hit with Raid. Myself and other customers walked off on three of my attempts to have them REMOVE trailer after reaching my destination to return the rented Uhauls trailer. He was going crazy.acted like a zombie. I called before I went there to reserve a storage bin but after getting there to unload my stuff and return the trailer on your site they customer service couldn't get key to storage to work so...how am I supposed to unload and return trailer without daily late fees?!.so I take my stuffed trailer hone put it in my front room and bedroom and hallway just to heRE THAT TRAILER TURNED IN NOW!!
I get back and he is demanding 4days late charges BEFORE HE WILL take it off. Now my contract shows 2days late per your customer service DELAYS. I took retail management in college and have been manager at many retailers. But thus is the worst. The torque wrench I had to buy was $50.00. Plus 5day delay in getting my stuff OUT OF OTHER STORAGE costed me more.I even explained I paid UHauls to make my trip safe as a sixty yr old female traveling half across the u.s. and got grief and excuses and now after trying to leave trailer two days in a row but no one there to help....I now had your customer service attempt to take out it our of my bank account INSTEAD of calling me to return the message their secretary left regarding ALL of this. How absolutely ludicrous and terribly insensitive can you get. Take care of this immediately or I will get legal assistance to show documents of all transactions aforementioned.
The UHaul on Powers Blvd in Colorado Springs is clean, organized, and the staff is very efficient/helpful. I believe Chris is the manager there, and he sets a great, customer-service oriented tone. Very professional.
No issues. Personnel very helpful.
doors made loud noise when opening.
Everything was great! Thank you for making our move across country an easy experience. Staff was very friendly and helpful.
On line ordering very easy to use, as well as self check in. Truck waiting in from of building. Minimal wait time. Invoice receipt e-mailed for reference.Very clean facility. Would highly recommend.
Everyone was so helpful and the service was quick and timely. Thanks for making it so easy and (dare I say) fun to rent the Cargo Van. My child loved being picked up from school in the "big van".
Chris provided outstanding customer servive!
Over all hours of access were convenient, but it would be nice for earlier hours in the weekend.
Staff was very professional and friendly. Check-out and check-in was incredibly easy. Kathy did a very thorough job of explaining truck features.
This the second time I've rented at this location, and both times I had received the very best Service, Thank You!
Chris and his staff continue to provide top rate, superb customer service. By far, the best I've ever received from any moving/storage business! A+ rating!
STAFF AND OWNER/MGR WAS VERY PROFESSIONAL....computer needs updating. I have used U-HAUL three times to move my jeep.....each time it states that my 2000 Ford F250, 7.3 diesel, super duty crew cab does not match your auto transports......seems to work fine.
Had a wiring problem on our pickup and Florissant, Co pick up location said they couldn't fix it. Was sent to Colorado Springs location and the guy was very nice, but said he wasn't allowed to fix the wiring harness. Sent to a third Uhaul and they repaired the wiring. Very nice and very clean facility. Only thing I would suggest is availability of someone to repair wiring if needed. Thank you!
Nothing! All the employees were friendly and sooooo helpful! Great experience! Couldnt have ask for better. The weather was cold and snowy and they still continued to smile! Give them all a raise, they were marvelous! Thank you
Super quick return great customer service
Always a great service . Chris is an awesome guy that will make sure you are well taken care off. Never had a problem .
Highly recommend this location !
Waited in line over an hour. Unacceptable
Always very clean, friendly staff
Disclose fees ,adds ,insurance ,insurance ,what insurance to bring with you, required locks, mileage fees, fuel fees, fees, fees, fees, fees and more fees to customers before you let them reserve equipment!!! That way they are not shocked when $30 becomes $58 or when $80 BECOMES $100. People will appreciate it!
Worst experience ever! Panel had an X signifying that there was damage but then when I came to drop it off they said that the damage was cAused by me. I tried to explain to the guy that I didn't damage it and even dropped it off 4 hours early! If I would have damaged the truck I would have tried to fix it on my own instead of bringing it back! Hate this place!
Drop off was fast and easy!
Equipment should be clean. Lights were so dirty you couldn't tell if they were on or not. Had to clean all lights and reflectors before going on trip.
need to have more 26ft trucks. need to clear off the snow
they were really awesome and helped us find storage for our household goods... called and got it held and a map
Everyone needs to be on same page with charges, rules and regulations, huge variance from what was told from person to person.
The equipment was not appropriate for the job. Car was damaged.
The staff is always helpful, personable, and energetic. Super easy to get in, get out, and get things done in a super easy/convenient, no hassle manner.
First rate service by everyone!
Great customer service! Chris runs a great operation!
Never rented one way before. Was really simple and easy.
Great staff that was very helpful on every visit and phone call.
Great experience every time I visit. It's great to know the alarm system works and really well, but there should be a way the alarm volume could be turned down or the alarmed system completely disarmed when routine cleaning of the storage units are being conducted. It's startling and hurts the ears when the alarm is going off while moving items to/from units especially when the speaker is right next to your storage unit. Other wish great crew that work there!
This is the best branch in the city of Colorado Springs, in my opinion. The vehicles are clean, in newer condition, and the customer service is awesome! If you need U-Haul..depend on the team at this location.
Staff were great and I felt very content with my stuff stored there.
We were a little shocked about the 99 cent per mile charge. The last time we rented from you we were given some mileage...
Outstanding customer service! Friendly staff and fast service. Thank you
Not only would I recommend this location, but I also already have done so. The manager here is incredible!
This was the quickest and best experience with uhaul I have ever had! They are fantastic!!!!
Third time I rented there excellent service again.
Chris and his crew were awesome as always. Thanks guys.
The pick up location was changed by UHaul the night before our move adding miles to our move.
The truck was not ready when we arrived for pick up.
Although the person who checked us in was very nice, she was not able to answer questions we had. She did get the manager for us.
Everyone at this location was very helpful
Very professional and energized to give exceptional customer service.
best staff and customer service !!!
Wonderful service, everything was great!
Everyone was great and helpful. We did not have any problems. Thanks.
Bill was sent out with the incorrect mileage and even the time frame it was checked out for was impossible to actually drive the mileage it claimed in the receipt (250 some odd miles) in a 2 and half hour time frame I ended up using the uhaul to get hardwood flooring from a local company drove for 25 miles total. Rep I called tried to fix it then gave me a whole different mileage which still was incorrect... This was very poor service and lucky enough my bank denied the large charge on my account and didn't cause Overdraft fees.
when people do a reserve online, you need to have what all the cost might be for the rental. Price was more than double of what I thought it would be. Was very disappointed about it. needed to rent it and they knew it. I will shop around for sure next time.
There was no one immediately available to help me when I arrived - not a big deal, since everyone was clearly busy - but it would be good to have some kind of marking for where the line should be for people waiting to be helped.
Staff went above and beyond in making my move easy.
Great equipment, great service, very professional staff. Very positive experience. Keep up the great work. JFM
Your employees are wonderfully friendly and helpful and professional but could use an upgrade in computer systems on busy weekends
Everyone was great. Thank you!
Thank you for making my move so easy.
Everyone was nice and the place is beautiful
Kathy and the boys were very helpful and exceeded all expectations.
The staff was amazing and helpful. We enjoyed working with them.
We will definitely recommend this location and use it ourselves again.
We were pretty disappointed that the total for our rental went up almost $100. We had not budgeted for that at all. We knew there would be some extra fees, taxes, ect, but the amount felt quite excessive. Your site should tell us those fees as well so customers can prepare for it. Especially when they are doing a cross country move.
I will always return to U-Haul at Powers knowing my personal items are safe and secure. I have always been greeted professionally when in need of storing personal items. Thank you, Monica Taylor
You will be well taken care of at U-Haul on Powers - the staff are friendly, professional and do right by the customer - in short - don't go anywhere else!
Overpriced. Agents need customer service training rude and unprofessional. They should get training from Extra Space Storage agents. Would never do business with this location again
This rental location and its people are topnotch. They make moving sooo much easier and organized.
Our major complaint is that I reserved the truck for TWO FULL DAYS, but when my son picked it up, your rep only gave it to us for one day. I had to fight to negotiate an extra few hours. This was a major problem in that I had to drive it into the mountains and then back to COS, unloading at two locations. If the customer reserves it online for TWO DAYS, give it for TWO DAYS. Period.
I was not told that I had to be present to confirm an online reservation. This was very disheartening as I was 20+ miles away from the location and had to drive all the way there so they could actually see my debit card, when it had already been confirmed via phone.
The female worker who helped us was outstanding. She was taking care of us, and helping her co-workers at the same time. Great job!
Don't change anything as service was excellent. I've rented 2 trucks over the past 3 months and helped someone else return a truck to this location and am always impressed with the efficiency and support from the folks at Victor Place UHaul.
check over all electrical connections prior to even offering the rental trailer. Had to wait while the employee re-spliced electrical connections and switched out lamps within the tail lights.
The price quote on-line did not reflect the price paid at pick-up
I wish that being in Colorado, the trucks would have some all weather style tires on the rear. Especially on the trucks that are local runners. Cost me 75 bucks to get the truck unstuck off of my driveway after losing traction.
Get the snow plows out and clear a road to some place. Thank you Louis.
Horrible! They were supposed to take about $50 out of my account but they ended up taking over $600 for being a little late. I would not recommend Uhaul to anyone
I was a little disappointed that even though I only drove 14 miles I needed 2 gallons of gas. There is no way I used that much. The check in person was great.
Great team. Very helpful. Great service.
It was a fast and efficient rental. I was even given a quick course on loading a dolly
The facility is spotless, customer service is above all expectations, and we highly recommend this U-Haul operation to everyone!
Very nice, convenient and the people were helpful as well. it did seem a bit expensive, but I didn`t mind because of all the pluses.
Truck headlights were very poor. Truck smelled like antifreeze and burning oil. Your ads post 39.99 but my bill was 120.00. Store personnel was great but i will never use uhaul again.
Everyone was very friendly and helpful!
I have used uhaul services many times in different states and locations over the years, but this location is the best by far at customer service.
Staff was pleasant, professional and very helpful, Made suggestions on all services offered & willingness to provide excellent service. Overall BEST UHaul Center I have ever used in 40 years, Thanks much!!
I paid 1700$ for an 8foot U-Box. I was told it would arrive monday the 28t the portsmouth va location put in the paperwork guarenteed delivery date of thursday 31st, my U-box was supposed to arrive at Ghrams rentals on that date. Tom from Ghrams rentals was amazing he kept his shop open an extra 2 hours waiting for my box to arrive. When it didnt i had to contact customer service got transfered to the traffic department no one could track where my box was so i had 2 days of worry if my box was lost where my items are i was not informed of what was going on. I had rented a pick up truck from the uhaul on powers blvd thursday the 31st since i was guarenteed to pick up my ubox on that date; i had to return this pick up truck friday by 11 which after calling customer service they said i would still get a late charge even though i did not even get to use this truck. When arriving at the Uhaul on powers they did give my back 25$ & no late charge. But because of the failure on Uhauls part i again had to rent another pick up truck a day later just to do the same process over again. I had an awful experience and Ghrams Rentals was the only place that was helpful to me, that looked out for me, and assured me my box would be located and i would be able to pick it up. Therefore, I will be filing a objection to get some kind of compensation for not only the delay but the worry my husband and I went through during this whole process.
Loved this service! It was perfect for me! The manager at this location, Christopher Lambert, was WONDERFUL! Thank you!
It was really great. None needed
This is the best u-haul location. Thank you so much for your kindness and professionalism.
Several of the associates didn't know how to give me credit for returned unused merchandis
I initially went to your store on South Academy. That store did not have the equipment I needed. The staff there was VERY helpful and reserved the equipment at your Victor store. However, at that store, the staff that served me was not personable and not friendly. (Emma?) it felt as if I was annoying her by wanting to rent the equipment. I've used this store in the past and the staff has always been great. When I returned the equipment I was dreading having to deal with her if she was there. I was relieved to have a different staff meet me outside and check me in. He was great! Thank you
The trailer, 6x12, was very dirty and prior to our trip I washed all the lights so they could easily be seen by other drivers. The mechanics worked well.
Staff was friendly and very helpful. Even called to check up on my stuff after I had moved it
Indoor units could use more light.
I had no negative issues with the facility, at all. I received prompt assistance whenever I requested.
Good customer service from staff and the free use of the carts were a great help! Would recommend to a friend.
Yes I was very please with your facility, very professional, clean convenient
This is the best UHaul facility I have used across the country.
Staff was busy, but always polite and helpful
This particular uhaul has always been the most helpful. I really appreciate these folks and how much they really are trying to help.
Was tld if rtrn w/ military ID. We wld get discount. Came back same day, was told discnt wld apply nxt MO not applied to this MO Some1 had the wrong information as I did deal with 2 different reps.
Great location and service.
The telephone customer service representative and Ms Lee provided me with excellent service and was able to meet my needs quickly and efficiently.
Kathy was extremely knowledgeable and helpful and explained everything clearly.
Love the service, the safe environment, the cleanliness.. would use them again in a heartbeat!
I used the storage unit for seven years. Never a problem. Great staff.
overall positive experience, could use another person up front to help out waiting customers.
Staff was great and facility very secure and we`ll maintained.
Everyone was extremely professional. Excellent experience. Thank you
Best UHAUL staff I`ve ever worked with. Thanks.
Aweasome work nice helpiful staff.
In using storage facilities nationwide, this was my best experience..Very professional and helpful.
I would most Definately recommend this particular U-Haul site.
Thanks Chris and staff!
Everyone was so friendly and nice!
Thanks for all your help!
Holly explained everything very clearly and helped change my turn in location which was a big help.
I moved out before I was suppose to pay. And still got changed. Do not trust them
The manager was always incredibly helpful and customer service oriented
Great service and clean and secure facility. Only issues, needs more rental assets.
very helpful and friendly staff. Made sure we understood everything we needed to know regarding our storage unit.
Long time warhouses customer. Dependable, secure, convenient, and great staff!
We are regular customers of this facility and the staff always go above and beyond to help us with rental equipment or storage compartments. They are efficient, considerate and professional.
Worked with Christopher Lambert. Very, very good experience. 100% satisfied.
The deal with the free storage was not a good deal. Had to buy another unit to fit what was in the truck.
The staff was so friendly! They went above and beyond to help me. It meant so much to me that they were just so friendly and ready to help in anyway they could.A++++++ Service
Tennie is the most helpful and friendly person that I want to single out to be recognized for her help and support in my needs.
The owner was absolutely awesome! He helped me with everything and was supper friendly!
i liked the reminder of a week in advance
VERY PROFESSIONAL, KIND, POLITE AND COURTEOUS. ALL MY NEEDS WERE MET WITH GRATIFYING RESULTS. EXCELLENT SERVICE.
I will not be using UHaul again. I moved my stuff out to another storage facility with better customer service.
when i emailed and told them the unit was empty i was told i had to pay fees to get there lock and my lock off. Disappointed to say the least.
The facility was a little hard to reach at times. Due to construction and the road only having one entrance/exit. However that aside the staff made it worth the effort.
Staff were very helpful and super friendly. Makes you feel like family.
The staff was friendly and helpful.
Very friendly professional staff. Will definately use your facility again. Thank you!
Professional and courteous
We spoke to a number of U-Haul employees before securing our storage unit. ALL were extremely helpful and courteous! We have used U-Haul for boxes and trucks. This is our first storage unit rental.
Christopher is an AMAZINGLY good manager! He runs this facility like a first-rate ship.
Courteous, efficient and knowledgeable.
I appreciated the professional way all of the staff I have spoken with at the Colorado Springs Facility. They really cared about their customers!
He yelled at me because nobody likes me. Extremely unprofessional and rude. I will never use uhaul again and will make sure no one I know does either.
The staff was very helpful and the facility looks top notch. I would just rather a 24 hour access to my belongings. And I felt the price was a little on the high side.
Staff and management were friendly and helpful. They went out of their way to assist in moving in and out of the storage unit.
My move went well, employees at the storage facility were very helpful in determining the size locker I needed.
If everyone advertised prorated storage fee. I believe U Haul would be out of business. Not everyone needs a storage for a whole month.Prorated rent should be implemented.
You have a very good and helpful staff at this facility
Very friendly and helpful staff.
when I selected insurance on your touchpad it was $10.95 for $10,000 in coverage, yet when you gave me the paper copy I was only getting $5000 in coverage for $10.95 and they didn`t know
Everyone has always been nice to me, have been there before
Christopher was OUTSTANDING in getting us into a great unit. VERY FRIENDLY!!!
Fantastic experience storing at this facility! Super clean I always felt that my belongings were safe and secure. I would only ever come back to this storage facility if the need arose for me again.
Very friendly and helpful staff at this location!The call centers for u haul could use some more training.But the powers location helped make up for that.
Carts were always available for customers to move items to or from the storage area. This is a well managed facility.
very helpful and freindly
Very friendly and accomidating.
Everyone who works here is very friendly and always willing to help. The facility is very nice compared to other storage companies I have used.
The loading went great but box was never shipped. I had to be transferred through four departments to find box when it didn`t arrive on date given.
We have had 2 units in there for awhile,very clean and well kept. The staff is great ! NO COMPLAINTS !!!
Everyone I encountered was friendly, helpful, and efficient! Will use them again for sure!
The whole U-Haul experience staff facilitywas great. Great by relieving us of the stresses of moving
The people at the Uhaul storage where I go were very nice and professional at all times. A real pleasure to work with.
The staff were great in helping us during our move.
I was very dissatisfied with this experience. Definitely will find a new place to store next time!
During my deployment I had no problems with the facility`s. I believe that my belongs were well protected and secure.
Great experience. I liked the individual unit alarms.y unit
Rent was a little expensive but I was happy I chose your facility overall. Thanks
long time to do paperwork to move in took 20+min to check out. staff said computers slow or not working. Latch hard to open, close, moving men lost half a fingernail opening it.
You need to clearly list / communicate that the 1 Month Free Storage is only for the smallest size storage unit 5x10.
Everyone was friendly...thanks.
The staff was attentive to my needs. Very professional and friendly.
The staff was very friendly and helpful.
Amazing place! The staff was great about directing me in what unit to purchase and helping me through the whole process. Thank you to the whole staff!
There were no issues with the conditions. The people were great. The alarm system would go off every two minutes even when you check in at card station. Wear eat plugs!
Staff was always happy to help when we forgot how to work the security, or whenever we dropped off the rent money. Easy closure on the day we moved out of the unit.
Very nice location and staff was very helpful.
It took a bit longer to get registered than I anticipated, but overall it was fairly easy to do. Staff seemed very knowledgeable and eager to help out.
Very pleased with assistance from Jennifer and Tiarra.
I used the storage unit. Very secure. Trucks were good too. Everyone was helpful and it was a great experience.
It was a great experience. Everyone was nice. The unit was clean. Very secure.
Thank you Chris for
Being so good at your position
The best facility storage! Good space for the price, conveniently on everything, security was priceless friendly staff.
The best facility storage! Good space for the price, conveniently on everything, security was priceless friendly staff.
Chris the manager has been extremely helpful in getting me storage unit that fit my family needs. Great customer service
Excellent customer service
Great customer service. Quick, efficient and took care of all of the customers
The team at Powers U-Haul has always been impressive - efficient, friendly, knowledgeable - I will always choose them for my rental and storage needs.
Always a great experience with the team at U-Haul on Powers. Very helpful, friendly staff that assist in a quick manner.
Clean place and professional service. Thank you!
I was not allowed to access my storage shed after 6 pm which was inconvent for someone who works 9 to five daily
Outstanding, friendly and very helpful staff. Their customer service will keep me coming back.
I think this storage unit is way overpriced. Only the free first month made the $50 I paid worth the two months I was there.
Courteous, efficient and professional service! Been a pleasant all around experience. Thank you for that!
Great customer service, great facility. I just wish I would have thought to look here sooner!
This location has a wonderful Manager name Chris Lambert. He is always helpful to us. came back and will continue to if we need a storage again. THANKS CHRIS!!!
The staff at U-Haul on Powers were always providing quality customer support during the time of my rental. This was over almost 8 years of having the storage room there.
I trust uhaul with any of my things
Extremely satisfied with facility and service.
There were some challenges in this move, but the facility manager was courteous and helpful in alleviating them. I will continue to be a loyal U-Haul user and supporter!
Excellent customer service.
The people were very nice and helpful. I appreciate all the help they provided me. I will be comin back for future service.
need to fix the computer problems. It caused back-ups of customers and long wait time to be helped and being able to provide for the customer due to the down system. THANKS
Some staff members here have no clue how customer service works. Bad attitudes were on display regularly. I did appreciate the help from Chris the manager when he was around. Not sure if i`ll return.
Very helpful staffing, made my family`s move very smooth and stress free.
The manager Chris and his team were extremely helpful.
The Whole Staff was/is pleasant to deal with and will be the next couple months.
Great service. Very friendly staff.
It was a real smooth sign up process, the staff was very helpful and nice.
awesome staff and very convienent
Staff were polite and efficient. Facility and storage unit were clean and secure.
Very clean and service was excellent
Chris and the staff were great.
Staff was always friendly and the facility was easily accessible and well lit.
Tiena and Allen did a great job.
A very excellent, friendly, and competent staff. Everyone was willing to help and make my move easier! I will be coming back for my next move without a doubt.
I was seriously impressed with this place. The lady that helped me inside was beyond friendly. The younger guy outside unhooking hitches outside was also great. Nice people.
Chris is the best manager of any UHAUL facility that i have ever done business with, he has picked a great staff and will work with you to get what you need.
friendly staff were very helpful in all our transactions
Chris, you are awesome you showed us everything in the uhaul place i really appreciate you excellent customer service
The staff was so helpful, courteous and knowledgeable. We are so happy to have worked with the U-Haul Moving Storage at Powers Blvd both for storage and for moving van rental. Thank you!
poorly staffed waited in line for 30 minutes
everything was great. easy access to rooms and staff was nice.
Chris and his team are great. They were always very helpful and they were very supportive of me and the moving company as we packed up our storage facility in our recent move out of town.
The people are real nice and military friendly. Its basically a super Uhaul so it`s very well maintained.
Overall I had a really good experience. I would highly recommend it to anyone. Thanks for a great service!
Chris was especially accommodating in my personal situation. He helped me by staying a little late and coming in early to assist me in allowing me to get my things stored in a timely manner.
The service has been great.
Chris the store manager was very helpful in managing and assisting with this process. Would not hesitate to recommend the service and Chris to anyone.
The level of service was excellent and the staff very friendly. I would HIGHLY recommend this facility to anyone asking for a rental/storage suggestion.
Everyone we spoke with was helpful and professional. We had a great experience here.
The hours of operation should be until 9 pm. The next time I need storage I am using another company with convenient hours.
Great Experience, thanks U-HAUL.
The climate controlled units could range from 45-85 degrees or so, thought it was a rip off
Teena has awesome customer service thank you it`s refreshing:-
Everything went very smooth and quickly. Completely painless. Thanks much!
Extremly friendly and healpfull, no complaints at all
it wasn`t as good as it could have been. 200 character limit doesn`t give enough room to say what you want.
Chris was very helpful accommodating with my situation.
Mr. Allen was a great help in getting me signed in and checked out. The staff was also freiendly ...Will recommend to friends
The place was very busy, but we got taken care right away. The manager explained things to us and even took the time to take us out the storage area.
Very friendly and helpful staff. Extremely accommodating.
I was pleasantly surprised by the friendliness and cleanliness of the facility. Only issue was trying to get stuff loaded into my unit while a Storage Wars type event was going on one day.
Nice people, nice facility
by far the nicest storage facility i have ever seen. the manager was amazing. made displacement from the fire less stressful.
Truly and thoroughly outstanding! Facility, team friendly, professional, courteous. By far the best storage and U-haul rental experience I have ever had. Sincerely, David Torres-Rouff
Staff was very helpful. Facilities were clean. Getting an additional unit was not a problem.
Very quick and prompt if ever needed again diff use
I cancelled after being told the size requested would meet my needs. I discovered that the 10` x 15` unit was actually 9` x 13.8`. Cancelled my reservation and will likely never use U-Haul again.
Fix the air conditioner for these hard working people!!!
I was impressed by the facility and with Chris Lambert`s willingness to assist in making the UHAUL experience as easy and painfree as possible. Thanks!
Great staff and customer service. Thanks
Excellent customer service and very impressed with the cleanliness of the units.
Friendly, professional, courteous, helpful, and efficient. Everything I could ever want and more. Thanks to the whole team.
The employees drove the trucks way too fast around corners and through the facility as they were maintaining them. Talked to one employee about it and he said they all do it as if it was a joke.
All the staff very acommodating
and friendly.Especially the front desk. I believe her name was Tatiana that I spoke with several times.
Very slow to wait in line, and took three requests to get someone to help with a storage unit, messed up bill pay in the past, overall the two female employees are great.
we left my husbands watch and other things in the middle consol and we got those back. everyone was very friendly and helpful. great store and staff
Customer service was very good. Nichole was very polite and professional. Would go back for all my moving needs.
Excellent, friendly, and secure
The service and the facilities were outstanding.
We were better served through uhaul than with budget. The staff was understandable and was willing to help my family in our stressful situation.Thanks you so much and god bless uhaul
Christopher and his staff were very helpful and curtious.
Great service all around.
Excess late fees. I felt gouged and while I knew it`s your business I was unemployed and frankly felt ripped off.
This was the reason I terminated my relationship yesterday.
Great Mgr - Chris and staff went out of their way to make things happen, very flexible/available when our schedule kept changing. Same for TAVIS and staff at Aurora! Excellent indeed!
The young lady that helped me was very pleasant to deal with.
My only issue that I had was trying to move my autopay date from the 4th to the 5th due to my employer`s auto deposit date. Staff helped as best as they could! Thank you.
The whole staff was so nice and caring!!
The customer service was execellent and we were shown different optons and the clerk was very friendly.
Highly recommend to anyone short or long term
absolutely wonderful. Nice people and very helpfull.
Great staff were very helpful, Nichole Chavez in particular.
I rented a unit at the Powers Blvd location for approx 5 years while I was working overseas. The unit was secure and I never had a problem with theft or pilferage.
Everything was great and service was prompt and facility was organized
Emily is an excellent customer service representative! Thanks for your professionalism.
The staff is always so nice and helpful. I have never had any issues with this facility, although most other U-Haul facilities are HORRIBLE!!! I would recommend this facility to my friends!
WOULD LIKE MORE THAN YES OR NO ANSWERS
Found the staff helpful friendly whenever I went to the office.
I was surprised to find a $25 CLEANING fee on my bill,the truck it had been cleaned! No one told me of charge at check in.
Once received an email stating I was behind on payment. Recently a notice of increase in rates was sent to my Son, Randolph, old address in New Mexico.
Verry great staff . Helpfull , frendly n strive for satifaction
I am very impressed with Chris and his staff. Everyone seemed to be about the customer and customer satisfaction. I am fortunate to have this facility so close to my home.
Chris the manager is excellent, and willing to work things out for the customer. The employees are knowledgeable and hardworking. This is a good place to go.
Sales people were friendly and helpful.
It was a nice facitlity although the staff lacked professionalism and was rude.
The staff was very helpful and friendly. However, being charged to access your belongings after hours in a secure facility is obscure. Other storage places do not charge for this.
The 24 hour access to my storage did not work and the card reader was broken. Customer service is unable to help with this issue and tells you to come in during business hours.
General Manager Chris and his employees are professional and competent.
Many areas of my account were misspelled and the associate could have asked to ensure it was correct. My first name is misspelled and I would recommend that customer`s information be confirmed.
I would definitely use this Uhaul again and the future.
Great customer service!!!
Staff was very friendly and helpful.
Everything was great. Thank you
Great service, friendly fast
Just should allow 24 hrs access to storage
Clean and well maintained. Parking is difficult at times.
honestly costumer service wins every time I was searching for a place end even do other locations had better price than you guys. the cutumer service help decide to select uhall
the manager,and staff were excellent in the service given
The employees were very friendly and helpful. However, the check in process just takes a LONG time.
I was very pleased with the storage facility.It is very organized and secure.The staff are pleasant and very professional.
Small inconvenience assigning my unit, besides this staffs was great! Good management team at location, it made a difference with my experience. Thank you and the local store team, great job.
Angela was fantastic. Very friendly and accommodating. Facility very safe and secure.
Customer service was quick, friendly and helpful. I was shown how to check in/out, the best place to load/unload belongings, and even walked personally to my unit. Fast and easy!
We received professional, courteous service. The facility was clean which is also important to us as we will be storing a lot of items there.
Overall experience was great with the exception of closing out my account/the man was extremely rude not freindly at all/he ruined my day due to his nasty attitude
Overall it was a simple process to get and store my possessions. The pro-rating the months I mean i want to move out on 1 FEB but pay on 31 JAN for a whole month of feb, don`t think thats right
Your staff and facilities were exceptional. The quality of service we received will ensure that we will continue using U-haul and refer you to all of our friends and family
The facility was clean. The staff seemed somewhat lackadaisical and seemed disinterested in working. But they were responsive when needed. Overall I got what I expected out of the service.
Storage was clean, liked the on-line pay feature!
the manager at the powers station was very helpful.
the manager at the powers station was very helpful.
Very good service, always helpfully
I had to wait about 20 minutes for staff to figure out how to give me access to my storage.
Have had storage locker there 5 years. Excellent service, no complaints.
how can ya live with ur self knowing how yall treat army people i will repoet yall to houseing on fort carson so people wont use yall
WELL KEPT UP FACILITY. HAD NO PROBLEMS AT ALL
They were helpful in reserving the truck and also in getting the storage Units that I am needing
Our property was stored for approximately 3 years. It was exactly as we left it. Thank you for your service.
Agent explained everything I asked and demo`d through entry/exit. Good job.
i tried to put my comments but there`s only a 200 limit. something else to piss me off bout uhaul
Keep up the good work you guys are doing, thanks.
The agents appear to do their jobs well, they did not do any special effort to ensure my experients was any better or worse.
The business was very clean, and agents were helpful.
I stored everything that I owned and it was in an indoor storage and so I didn`t purchase the extra insurance. Long story short, it flooded and I lost everything. Be careful when renting here.
Customer service was terrible. Will never acquire your services again.
very clean, friendly workers
Pretty basic storage unit to me. I don`t have anything to tell other than I moved to a cheaper complex for the same size unit.
I had boxes missing out of my storage unit known others tha thad the same problem. They stated that is why their customers carry renter`s insurance.
The only issue is that they forgot to activate my card for the alarm and each time I went in the alarm would sound.
The staff was very friendly and helpful. The storage area was very clean. I would definitely go back and use their services again if I need any moving services.
Only thing was came from a long vaca and tried to get boxes in storage around 530pm
Met all my storage requirements.
Again thank you from a first timer using a storage unit. I have much faith in UHaul with my stuff being safe.
it was a good experience and everyone was nice.
We were extremely impressed when we first saw the storage area. It is laid out very well and is very clean.
Have used thisa facility before....always a good experience
found prices were a little higher than other facilities in the area. however i had no problems with my rental experience.
24 hour access would have been very useful. The facility is on a video camera security system and users need a key to access their outside unit.
Everything was as expected. A very pleasant experience.
Not accomodating to stat....major problems with rental.
The only thing that took away from the experience was the cost. I think the stay should review the policy of late payments and things of that nature a bit more.
Payment was inconvenient due to understaffing.I was told inaccurate information as well as rudeness from one employee. All employees should be aware of all polices and never guess.
Average service, it was hard to understand the attendant when she spoke and she really didn`t clarify a lot of things. But overall it was fine.
The facility was clean and the staff very helpfull. Much easier and more affordable than I expected.
The technology wasn`t working, and it took a LOT of time to get everything figured out. Otherwise, everything else was as good as I`d expect.
moved from Corinth, Tx to Colorado springs Needed a bigger storage unit than I had reserved and had no problem getting a larger unit.
Never could use my security card. Moved my stud after a month.
I have had the storage unit for 2 weeks and have not been able to access the unit with the card.
Unfortunatley, my customer service experience was completely unbelievable, terrible. Thank you, Mark! You are definately the exception!
The staff has all changed and you could wait as much as 30 minutes for someone to help you. Some of the help does not have a clue what to do.
stored my there for over 4 years. If I ever need storage in CO. Springs I would use them again
Your comment section is not working
Access to indoor storage entrance door/parking often blocked or partially blocked by U-Haul trucks being cleaned or? Customers forced to back out down the alley rather than drive through, as designed.
The customer service rep was extremely rude and should not be working with customers due to his lack of customer service.
Staff was unfriendly and rude at times. Poorest customer service I have ever experienced.
They rent storage units with locks and then they can not cut them off and the person behind the desk is cuss at me lost $40 and only save $7 to keep the storage. I will never use POWERS U-HAUL AGAIN.
There is not enough room in this little text box to leave my comments on the situation I am still dealing with!
The person who help me needs to talk slow when asking questions. Also need to go remove the luck, don`t make me come back and ask to have it removed.
One of the best storage facilities I have been at.
The rprices could have been more reasonable and access should be granted 24/7 tot the units
Very clean, just wish that there were 10x30 climate controlled units.
The free month of storage for a one way rental is a **VERY** handy and much appreciated offer Thank Yoou!
This was the 2nd time I used this U-haul center and I was pleased with the friendly service. The same young lady helped me both times. She seems to always have a smile on her face.
Very clean and secure compound.
Just starting to move everything in but so far all is great. I was also very pleased to learn about the security and alarm system that is set up. Thank you U-haul employees for all of your help.