Customer Reviews for U-Haul Moving & Storage at Powers Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Powers Blvd
Guy that checked me in was rude, my tank was right at 3/8 and charged me $15 for it
It was just hectic renting the trailer. Very busy location.
It would be hard to staff for the 9am rush! Thanks!
Quick and efficient. Great drop off area.
Easy process and very friendly staff. Checking out and checking the truck back in was smooth and easy.
Keep up the good customer service ??Thank you.
The experience was wonderful. There were some minor issues with the truck and the manager was very interested in recording my observations and concerns.
These guys are so nice and helpful!!!!!
Teeannie provided excellent customer service, and is an asset to your team.
I have yet to hear back from the manager of the location i rented the uhaul from. I called and left a message with corporate and still no call back. I spoke with the manager himself on the phone and he told me the representative who handled my paper work would call me back. This is poor customer service and I am very dissatisfied.
Very friendly staff. Whole process was easy.
I did not see attendant when I arrived to drop-off the trailer, but I think it would be due to the fact he was dealing with some other trucks and trailers dropped off before me. It would be good if the location can anticipate when there will be heavy drop-off periods based on scheduled drop-offs, and have two attendants available for checking in during those times.
My transaction went smoothly from reservation, to pick up time, to equipment pick up and return check-in. I've used U-haul before and will continue to rely on their excellent service.
Charged me $11 dollars for gas when I only drove the truck 12 miles. I couldn't tell a difference in the fuel tank gauge from when I picked it up but the guy when I dropped it off said it was low enough that he had to charge me $11.
- again for 12 miles? Not impressed not happy
Overall great experience!!!!
It was quick and painless. Very professional.
I wouldn't change a thing. Great customer service and easy to deal with!
It was SLOOOW. Even after working with the lady on the toll-free line; name, vehicle info, credit card, etc., "Express Pickup" took an hour. Only one poor sap working outside in the heat while five or six employees hanging out in the air conditioned showroom.
The staff was awesome. When I returned my vehicle late that night the staff called me the next morning to let me know I left my wallet. When I came to pick up my wallet the next day everything was in tact including CASH money. I respect the POWERS BLVD Colorado Springs Location Staff. Thank You!!
My best U-Haul rental experience! Great location. Would chose them again!
Keep doing what you are doing.
People were great there, from pick up to return. Could not ask for better. After a long day of moving stuff the easy return at the end made the day that much better. Probably one of the better rental places and would use them again.
Renting a truck was an excellent, easy experience at this location. I called ahead about availability, the person I spoke to reserved a truck for me, and when I arrived, it was a simple process to do the rental. Same thing on the return--easy and fast. The staff were all friendly.
Excellent and professional and kind. So thankful and pleased with our service. Tianna was the bomb!
They did great. We used U-bids and rented a trailer. I feel they they could have been at the same location. I had to drive from one end of town to the other.
The crew was very nice and professional. Thank you al
The employees were friendly and helpful.
Great equipment, friendly and professional staff. Reasonable prices. What more could you ask for.
Lower prices. The prices weren't high, it's just that everything else was perfect. Right equipment, when I wanted it, pleasant staff, helpful services offers.
Brandon Hawke checked me in, what a man. I would find a way to move him into management. Having worked with many people and recruiting talented people, Brandon fits the model.
Each person I dealt with were professional and knowledgeable of their job. The trailer I rented worked great.
No improvements needed. Keep up the great customer service!
I'll definitely rent from U-Haul again.
The people were friendly, but the U-Haul policy on returning equipment early sucks. I want to know why there is a policy that says if I return equipment within 48 hours I can return it to the same store, but if it's more than 48 hours it goes to a different store in the same town. The worst part about the policy is that it changes to a one-way rental and I cannot get a refund for returning the equipment early.
I will use Penske or Ryder from this point on and make sure that I get the word out about U-haul's back water policy.
Very friendly staff. Very slow dealing with customers. Waited over 45 minutes to receive my vehicle.
Answer your phone. Do not put holds on customers cards when they say charge.close accounts out in a more timely manner.
General manager is an excellent example of customer service!
Great service and storage. Have used it multiple times over the years.
Chris and Seth and Tianne are always outstanding! Thanks guys!
Excellent customer service top to bottom.
This location is highly-organized and well-managed, not to mention clean. All of the employees were friendly and professional.
The wait seemed much longer than appropriate.
There seems to be a lack of employees to help out. There was one young woman inside and a guy outside. With 3-4 customers waiting, I would think that at least one more employee would have been very useful.
Get more counter help early in the morning!
Ac was out in the unit i rented and was the only one for the size I needed. Was given a 5 dollar discount for the trouble.
I was never informed that I should pick up the uhaul at this location. I made a reservation at another location and tried to pick it up there, but they didn't have the truck I reserved. Someone was supposed to call me to inform me of the change, but they did not. It ended up taking two hours to get the truck. I'm never getting a uhaul again.
They should hire people with better attitudes, besides that, this place is a good storage place.
Had me renting a truck. Not sure what happened. I had a tow connection put o car. Settled on a 5 x8. Couldn't haul all but that's life.
Even though they were very busy and overworked they were very accommodating and assisted me with over mileage and getting me on my way quickly.
We had to rent two vehicles because of issues with the first. Then the second vehicle had brake issues and caused a 1.5 hour delay and extra labor charges for us.
Everyone was friendly and very helpful
Don't use purple to highlight parts of the contract. Makes it extremely hard to read for people with vision impairments.
Got there early truck was clean
I did an online early check in the night before to make sure everything was ready to go when I got there. None of the equipment was in the truck and it wasn't even ready to go. They had to ask me what I needed and had no clue about my early check in. Then when I returned the truck I had to wait for 32 minutes to get checked out. Truck was dented in more than 30 places. Garbage place, poor customer service. It is the closest location to me by far, but I will never use it again.
Tieannie was excellent and provided excellent customer service. Chris is great to work with and as always provided excellent customer service.
Everyone was kind, prompt, and helpful.
This trip was very stressful, and when I arrived it was the middle of a flash flood storm. My cherished belongings were about to be ruined (as I had thought a utility trailer would be fine, nope..), but Chris Lambert was quick to help us right away. He was very kind and made things really easy. Also, I had returned the trailer to the wrong location, but He went above and beyond on many levels, including making arrangements to accommodate me by arranging with the next closest store, and being cold and drenched from head to foot to help secure my items. I felt very relieved. I have never been so kindly greeted, nor have I ever experienced such wonderful service. Being reassured that it all could be taken care of with no worries was a large weight lifted and I am very grateful for Chris and his awesome team! I cant get over how nice, fast, efficient, and just overall helpful everyone there is! I cant wait to recommend their location to everyone!
The process for returning the UHaul was super fast. Our assistance was nice and very professional.
fix the sign n process so if you do check out on line you don't have to answer the same questions again when you come to pick up the truck
Fantastic experience and great hours.
Very well run and friendly atmosphere! Large selection of moving equipment to ensure you get the best equipment for your move! Very knowledgeable!
Nothing the employees were professional and happy.
Wonderful location and professional staff. They made sure I was taken care off and told me the people who loaded my car did me no justice. Great group of people.
My entire experience was superb!
Avoid the UHaul at Academy and Galley. UHaul at Victor Pl got me squared away fast. Good people.
Have the customer work with Christopher Lambert ... he has excellent customer service skills. It was a great experience because he was involved.
The level of service was excellent.
Had to be on the phone for over an hour to get my drop off location changed.
I was charge twice for a one day move
I was signing up at 0715 and your computer tried to charge me for another day because it wasn't 0730 yet. Charging for whole day for 15 minutes is ridiculous. Glad I caught it.
train the staff to be treat customers well
Clean truck - friendly staff with quick service.
The local U-Haul place that we used was very helpful and nice, but when calling the customer service number I was told several different things and made promises that were unable to be kept. I was very unhappy with the confusion and miss communication between the customer service center and the local stores .
Last time I was at this location, several years ago, it took over an hour to rent a utility trailer. There was only one other customer and several employees there. The service was horrible. This time was a whole different experience. Friendly, quick, thorough! I will think quicker about getting another rental here.
Absolutely great customer service on both ends… Was the best U-Haul moving experience ever
Ensure entire order is ready. This location did not have any pads.
Nothing to suggest; rental went great.
More than one sales agent at the counter would be useful.
The staff was very friendly and helpful sorting out the problems created by those at our pick up place. Even though they were busy they went out of their way to take care of us.
The people that take the online reservations are idiots. I live in Colorado Springs. On the day I picked the trailer I was told my trailer was in Walsenburg. Why would I want to drive 2.5 hours one way to pick up a trailer. The springs market is large. Don't expect customers to drive out of their way to pick up a trailer
We had to wait for equipment to be installed. It should have been ready when we arrive to pick up the truck. It seems am audition interfered with the installation.
Very good customer service. They were able to change my truck at the last minute.
The representative who assisted us was quick, well informed, professional, and friendly. The truck was ready for us, it was clean and we did not have any technical or mechanical problems. We are very satisfied with the experience. :)
UHaul came through on a busy weekend when Budget rental screwed me over short notice. These guys really have their stuff together.
Unit key didnt wrk wife in tears verified unit, employee maybe we changed lock major issue
Req: discount UBOX or6X12 trler rental from Fl.
Your team was very friendly and very professional!
I liked the new Ford Transit van.
Inside of 15' truck smelled like gear oil. Entire foyer leading into self storage is covered in bird excrement.
I didn't open 3 out of my four packs of pads and ask for them to refund per uhaul policy and they said no. I tried calling the manager as the live chat suggested and he never returned my call. I am highly disappointed on that part. I did not find the people helping us very friendly and did not treat us very well. I have used uhaul many times with friends and family and this place was the worst. Normally I get excellent service and keep coming back to uhaul. I do not like how they messed up the charges, won't return call and are rude.
If I want a certain size close to me that isn't available here, you drive it to my location. I had to spend extra money to drive to/fro another location that added $22 to my bill. Doesn't sound like much unless you are a single parent of 2 teenage boys & on a tight budget! It would certainly improve customer satisfaction.
Thank you, Kandy
everyone I spoke was was the Bomb. Very knowledgable and helpful. Thanks
The staff here was very friendly and got along well together. They compliment each other work habits.
I had a great experience with the uhaul location at 2179 Victor Pl. In particular, the employee named Kasey went out of his way to help me out and provided excellent service to me!
Who ever helped me out on my transaction was professional. Very informative, and polite. Quick and simple no issues. Would recommend the powers location.
Get more help checking people in.
The sales guy did a really good job
See comment for Front Range Shuttle.
Having promotions for customers
I am very impressed and grateful to rent 2 storage units from U-haul, the hours meet my needs, the customer service is first rate, many `extra` products and services-wow- Thanks!
Not a thing! Great experience.
Trailer ramps are not maintained. Left ramp kept getting stuck in the locked position. Surge brake didn't work well. Felt unstable during braking at times.
Nothing. This location made the drop off very easy. They even took the used broken down boxes off the truck for me for someone else to use. Excellent location.
Friendly service, just what we need it was there, enjoy the trip in Colorado to Kentucky dropped it off, Friendly helpthank you very much
Having to pay extra for 24 hour access and raising the rent after only 60 days, is unethical. We felt taken advantage of and ripped off.
Great service and great store
Manager Chris and his lady assistant were always very courteous and helpful. There had been a flood in bldg and they both were willing to work with me in moving out. Kudos to them and whole facility.
Everyone was nice and seemed like they care about us
i was told at my origination city that I would get (2) 5x10 storage units in the place of a 10x10 storage unit for a free month using a 17 food truck at my distination. When I got to my distination, I had to pay for one of the 5x10 units that was reserved for me. I was totally surprised and frustrated that the distination city did not follow through on with the reservation that was already placed.
Christopher was extremely helpful and very professional. We would not hesitate using this facility again. Thanks for everything!
Christopher was very careful in loading my vehicle on to the trailer and ensured it was secured before my leaving. I appreciate the care he took with my car.
I would hope that you would be able to provide raises for Chris and his crew for always providing the ultimate customer service.
We will using u-haul again. Thank you!
Worked with two staff members to get the van, they were great. Despite being busy very efficient. When I checking van in it was also convenient and Brandon was very customer focused and funny so made for a good customer experience.
this location was great, with excellent customer service, however, I contacted the location on North Academy and Galley in colo spgs before I went to this location, and they were extremely rude and not helpful at all.
Just keep the same attitude with a wonderful out look that keeps your customers returning. It is all ways a pleasure doing business with the staff at U-Haul on Victor Place Colorado Springs, CO - people I trust.
The return person was VERY helpful to me as I was dealing with a crisis emergency and he made the process so much easier.
Nothing, Manager Chris is a ball of positive energy and goes out of his way to help you. Even the check in employee at 7:00 AM on a frigid 29 degree morning was cheerful. It makes me want to work there.
I have rented from this location before and I would probably go back....HOWEVER>>>Your mechanics could not get running lights to work on the trailer so they started pulling fuses from both fuse boxes on my truck. They did find the fuse that was causing the issue. However, in the process of simply pulling fuses, they pulled a fuse that controlled my wiper system and proceeded to drop it behind the wall where the cabin fuse box is located. They got a replacement fuse for that slot that was not even close to the shape it needed to be causing me to loose power to the wipers. Leaving me in a Wyoming snow storm without wipers. $143.52 later at the local Ford dealer and the problem was discovered and corrected. I still have the rough fuse they installed. NOT COOL.
Chris lambert was a huge help!
They put webbing on the front two tires of my vehicle to help secure it to the transport. It had come off both wheels in transit.
Equipment was not checked prior to leasing out. My wife rode all the way from Colorado to Missouri without a seat belt because the receiver for her seat belt did not exist in the truck. With a fully loaded truck and trying to beat a snow storm, there was nothing we could do abut it.
the ext units, should have be lit. Also, staff could use better communication between their shifts. I would speak to one person on a shift and hear something completely different from someone else.
I believe the young mans name was Brandon but he was amazing. All the store associates that helped us with the rental were excellent.
I went to 3 Uhauls 5x and they still refused to tighten hitch to proper torque requirements.
I payed for overnight hitch delivery but 3days later they never touched my car. After complaining to local rep he suggests I put it on myself, "it's so easy "he piped in. It took me three days. Now I am 6days PAST my departure date.with no one to torque the bolts nuts to 80#, nor the front 2 of six nuts to tightened. So I left for a 22 he drive with new Uhaul hitch improperly secured according to Uhauls Instructions pamphlet. But each place I went was ONE front desk person available running around like ants hit with Raid. Myself and other customers walked off on three of my attempts to have them REMOVE trailer after reaching my destination to return the rented Uhauls trailer. He was going crazy.acted like a zombie. I called before I went there to reserve a storage bin but after getting there to unload my stuff and return the trailer on your site they customer service couldn't get key to storage to work so...how am I supposed to unload and return trailer without daily late fees?!.so I take my stuffed trailer hone put it in my front room and bedroom and hallway just to heRE THAT TRAILER TURNED IN NOW!!
I get back and he is demanding 4days late charges BEFORE HE WILL take it off. Now my contract shows 2days late per your customer service DELAYS. I took retail management in college and have been manager at many retailers. But thus is the worst. The torque wrench I had to buy was $50.00. Plus 5day delay in getting my stuff OUT OF OTHER STORAGE costed me more.I even explained I paid UHauls to make my trip safe as a sixty yr old female traveling half across the u.s. and got grief and excuses and now after trying to leave trailer two days in a row but no one there to help....I now had your customer service attempt to take out it our of my bank account INSTEAD of calling me to return the message their secretary left regarding ALL of this. How absolutely ludicrous and terribly insensitive can you get. Take care of this immediately or I will get legal assistance to show documents of all transactions aforementioned.
The UHaul on Powers Blvd in Colorado Springs is clean, organized, and the staff is very efficient/helpful. I believe Chris is the manager there, and he sets a great, customer-service oriented tone. Very professional.
No issues. Personnel very helpful.
doors made loud noise when opening.
Everything was great! Thank you for making our move across country an easy experience. Staff was very friendly and helpful.
On line ordering very easy to use, as well as self check in. Truck waiting in from of building. Minimal wait time. Invoice receipt e-mailed for reference.Very clean facility. Would highly recommend.
Everyone was so helpful and the service was quick and timely. Thanks for making it so easy and (dare I say) fun to rent the Cargo Van. My child loved being picked up from school in the "big van".
Chris provided outstanding customer servive!
Over all hours of access were convenient, but it would be nice for earlier hours in the weekend.
Staff was very professional and friendly. Check-out and check-in was incredibly easy. Kathy did a very thorough job of explaining truck features.
This the second time I've rented at this location, and both times I had received the very best Service, Thank You!
Chris and his staff continue to provide top rate, superb customer service. By far, the best I've ever received from any moving/storage business! A+ rating!
STAFF AND OWNER/MGR WAS VERY PROFESSIONAL....computer needs updating. I have used U-HAUL three times to move my jeep.....each time it states that my 2000 Ford F250, 7.3 diesel, super duty crew cab does not match your auto transports......seems to work fine.
Had a wiring problem on our pickup and Florissant, Co pick up location said they couldn't fix it. Was sent to Colorado Springs location and the guy was very nice, but said he wasn't allowed to fix the wiring harness. Sent to a third Uhaul and they repaired the wiring. Very nice and very clean facility. Only thing I would suggest is availability of someone to repair wiring if needed. Thank you!
Nothing! All the employees were friendly and sooooo helpful! Great experience! Couldnt have ask for better. The weather was cold and snowy and they still continued to smile! Give them all a raise, they were marvelous! Thank you
Super quick return great customer service
Always a great service . Chris is an awesome guy that will make sure you are well taken care off. Never had a problem .
Highly recommend this location !
Waited in line over an hour. Unacceptable
Always very clean, friendly staff
Disclose fees ,adds ,insurance ,insurance ,what insurance to bring with you, required locks, mileage fees, fuel fees, fees, fees, fees, fees and more fees to customers before you let them reserve equipment!!! That way they are not shocked when $30 becomes $58 or when $80 BECOMES $100. People will appreciate it!
Worst experience ever! Panel had an X signifying that there was damage but then when I came to drop it off they said that the damage was cAused by me. I tried to explain to the guy that I didn't damage it and even dropped it off 4 hours early! If I would have damaged the truck I would have tried to fix it on my own instead of bringing it back! Hate this place!
Drop off was fast and easy!
Equipment should be clean. Lights were so dirty you couldn't tell if they were on or not. Had to clean all lights and reflectors before going on trip.
The staff is always helpful, personable, and energetic. Super easy to get in, get out, and get things done in a super easy/convenient, no hassle manner.
Great staff that was very helpful on every visit and phone call.
Staff were great and I felt very content with my stuff stored there.
This was the quickest and best experience with uhaul I have ever had! They are fantastic!!!!
best staff and customer service !!!
Everyone was nice and the place is beautiful
Kathy and the boys were very helpful and exceeded all expectations.
I will always return to U-Haul at Powers knowing my personal items are safe and secure. I have always been greeted professionally when in need of storing personal items. Thank you, Monica Taylor
Overpriced. Agents need customer service training rude and unprofessional. They should get training from Extra Space Storage agents. Would never do business with this location again
The facility is spotless, customer service is above all expectations, and we highly recommend this U-Haul operation to everyone!
Very nice, convenient and the people were helpful as well. it did seem a bit expensive, but I didn`t mind because of all the pluses.
Everyone was very friendly and helpful!
Staff was friendly and very helpful. Even called to check up on my stuff after I had moved it
Indoor units could use more light.
I had no negative issues with the facility, at all. I received prompt assistance whenever I requested.
Good customer service from staff and the free use of the carts were a great help! Would recommend to a friend.
Yes I was very please with your facility, very professional, clean convenient
This is the best UHaul facility I have used across the country.
Staff was busy, but always polite and helpful
This particular uhaul has always been the most helpful. I really appreciate these folks and how much they really are trying to help.
Was tld if rtrn w/ military ID. We wld get discount. Came back same day, was told discnt wld apply nxt MO not applied to this MO Some1 had the wrong information as I did deal with 2 different reps.
Great location and service.
The telephone customer service representative and Ms Lee provided me with excellent service and was able to meet my needs quickly and efficiently.
Kathy was extremely knowledgeable and helpful and explained everything clearly.
Love the service, the safe environment, the cleanliness.. would use them again in a heartbeat!
I used the storage unit for seven years. Never a problem. Great staff.
overall positive experience, could use another person up front to help out waiting customers.
Staff was great and facility very secure and we`ll maintained.
Everyone was extremely professional. Excellent experience. Thank you
Best UHAUL staff I`ve ever worked with. Thanks.
Aweasome work nice helpiful staff.
In using storage facilities nationwide, this was my best experience..Very professional and helpful.
I would most Definately recommend this particular U-Haul site.
Thanks Chris and staff!
Everyone was so friendly and nice!
Thanks for all your help!
Holly explained everything very clearly and helped change my turn in location which was a big help.
I moved out before I was suppose to pay. And still got changed. Do not trust them
The manager was always incredibly helpful and customer service oriented
Great service and clean and secure facility. Only issues, needs more rental assets.
very helpful and friendly staff. Made sure we understood everything we needed to know regarding our storage unit.
Long time warhouses customer. Dependable, secure, convenient, and great staff!
We are regular customers of this facility and the staff always go above and beyond to help us with rental equipment or storage compartments. They are efficient, considerate and professional.
Worked with Christopher Lambert. Very, very good experience. 100% satisfied.
The deal with the free storage was not a good deal. Had to buy another unit to fit what was in the truck.
The staff was so friendly! They went above and beyond to help me. It meant so much to me that they were just so friendly and ready to help in anyway they could.A++++++ Service
Tennie is the most helpful and friendly person that I want to single out to be recognized for her help and support in my needs.
The owner was absolutely awesome! He helped me with everything and was supper friendly!
i liked the reminder of a week in advance
VERY PROFESSIONAL, KIND, POLITE AND COURTEOUS. ALL MY NEEDS WERE MET WITH GRATIFYING RESULTS. EXCELLENT SERVICE.
I will not be using UHaul again. I moved my stuff out to another storage facility with better customer service.
when i emailed and told them the unit was empty i was told i had to pay fees to get there lock and my lock off. Disappointed to say the least.
The facility was a little hard to reach at times. Due to construction and the road only having one entrance/exit. However that aside the staff made it worth the effort.
Staff were very helpful and super friendly. Makes you feel like family.
The staff was friendly and helpful.
Very friendly professional staff. Will definately use your facility again. Thank you!
Professional and courteous
We spoke to a number of U-Haul employees before securing our storage unit. ALL were extremely helpful and courteous! We have used U-Haul for boxes and trucks. This is our first storage unit rental.
Christopher is an AMAZINGLY good manager! He runs this facility like a first-rate ship.
Courteous, efficient and knowledgeable.
I appreciated the professional way all of the staff I have spoken with at the Colorado Springs Facility. They really cared about their customers!
He yelled at me because nobody likes me. Extremely unprofessional and rude. I will never use uhaul again and will make sure no one I know does either.
The staff was very helpful and the facility looks top notch. I would just rather a 24 hour access to my belongings. And I felt the price was a little on the high side.
Staff and management were friendly and helpful. They went out of their way to assist in moving in and out of the storage unit.
My move went well, employees at the storage facility were very helpful in determining the size locker I needed.
If everyone advertised prorated storage fee. I believe U Haul would be out of business. Not everyone needs a storage for a whole month.Prorated rent should be implemented.
You have a very good and helpful staff at this facility
Very friendly and helpful staff.
when I selected insurance on your touchpad it was $10.95 for $10,000 in coverage, yet when you gave me the paper copy I was only getting $5000 in coverage for $10.95 and they didn`t know
Everyone has always been nice to me, have been there before
Christopher was OUTSTANDING in getting us into a great unit. VERY FRIENDLY!!!
Fantastic experience storing at this facility! Super clean I always felt that my belongings were safe and secure. I would only ever come back to this storage facility if the need arose for me again.
Very friendly and helpful staff at this location!The call centers for u haul could use some more training.But the powers location helped make up for that.
Carts were always available for customers to move items to or from the storage area. This is a well managed facility.
very helpful and freindly
Very friendly and accomidating.
Everyone who works here is very friendly and always willing to help. The facility is very nice compared to other storage companies I have used.
The loading went great but box was never shipped. I had to be transferred through four departments to find box when it didn`t arrive on date given.
We have had 2 units in there for awhile,very clean and well kept. The staff is great ! NO COMPLAINTS !!!
Everyone I encountered was friendly, helpful, and efficient! Will use them again for sure!
The whole U-Haul experience staff facilitywas great. Great by relieving us of the stresses of moving
The people at the Uhaul storage where I go were very nice and professional at all times. A real pleasure to work with.
The staff were great in helping us during our move.
I was very dissatisfied with this experience. Definitely will find a new place to store next time!
During my deployment I had no problems with the facility`s. I believe that my belongs were well protected and secure.
Great experience. I liked the individual unit alarms.y unit
Rent was a little expensive but I was happy I chose your facility overall. Thanks
long time to do paperwork to move in took 20+min to check out. staff said computers slow or not working. Latch hard to open, close, moving men lost half a fingernail opening it.
You need to clearly list / communicate that the 1 Month Free Storage is only for the smallest size storage unit 5x10.
Everyone was friendly...thanks.
The staff was attentive to my needs. Very professional and friendly.
The staff was very friendly and helpful.
Amazing place! The staff was great about directing me in what unit to purchase and helping me through the whole process. Thank you to the whole staff!
There were no issues with the conditions. The people were great. The alarm system would go off every two minutes even when you check in at card station. Wear eat plugs!
Staff was always happy to help when we forgot how to work the security, or whenever we dropped off the rent money. Easy closure on the day we moved out of the unit.
Very nice location and staff was very helpful.
It took a bit longer to get registered than I anticipated, but overall it was fairly easy to do. Staff seemed very knowledgeable and eager to help out.
Very pleased with assistance from Jennifer and Tiarra.
I used the storage unit. Very secure. Trucks were good too. Everyone was helpful and it was a great experience.
It was a great experience. Everyone was nice. The unit was clean. Very secure.
Thank you Chris for
Being so good at your position
The best facility storage! Good space for the price, conveniently on everything, security was priceless friendly staff.
The best facility storage! Good space for the price, conveniently on everything, security was priceless friendly staff.
Chris the manager has been extremely helpful in getting me storage unit that fit my family needs. Great customer service
Excellent customer service
Great customer service. Quick, efficient and took care of all of the customers
The team at Powers U-Haul has always been impressive - efficient, friendly, knowledgeable - I will always choose them for my rental and storage needs.
Always a great experience with the team at U-Haul on Powers. Very helpful, friendly staff that assist in a quick manner.
Clean place and professional service. Thank you!
I was not allowed to access my storage shed after 6 pm which was inconvent for someone who works 9 to five daily
Outstanding, friendly and very helpful staff. Their customer service will keep me coming back.
I think this storage unit is way overpriced. Only the free first month made the $50 I paid worth the two months I was there.
Courteous, efficient and professional service! Been a pleasant all around experience. Thank you for that!
Great customer service, great facility. I just wish I would have thought to look here sooner!
This location has a wonderful Manager name Chris Lambert. He is always helpful to us. came back and will continue to if we need a storage again. THANKS CHRIS!!!
The staff at U-Haul on Powers were always providing quality customer support during the time of my rental. This was over almost 8 years of having the storage room there.
I trust uhaul with any of my things
Extremely satisfied with facility and service.
There were some challenges in this move, but the facility manager was courteous and helpful in alleviating them. I will continue to be a loyal U-Haul user and supporter!
Excellent customer service.
The people were very nice and helpful. I appreciate all the help they provided me. I will be comin back for future service.
need to fix the computer problems. It caused back-ups of customers and long wait time to be helped and being able to provide for the customer due to the down system. THANKS
Some staff members here have no clue how customer service works. Bad attitudes were on display regularly. I did appreciate the help from Chris the manager when he was around. Not sure if i`ll return.
Very helpful staffing, made my family`s move very smooth and stress free.
The manager Chris and his team were extremely helpful.
The Whole Staff was/is pleasant to deal with and will be the next couple months.
Great service. Very friendly staff.
It was a real smooth sign up process, the staff was very helpful and nice.
awesome staff and very convienent
Staff were polite and efficient. Facility and storage unit were clean and secure.
Very clean and service was excellent
Chris and the staff were great.
Staff was always friendly and the facility was easily accessible and well lit.
Tiena and Allen did a great job.
A very excellent, friendly, and competent staff. Everyone was willing to help and make my move easier! I will be coming back for my next move without a doubt.
I was seriously impressed with this place. The lady that helped me inside was beyond friendly. The younger guy outside unhooking hitches outside was also great. Nice people.
Chris is the best manager of any UHAUL facility that i have ever done business with, he has picked a great staff and will work with you to get what you need.
friendly staff were very helpful in all our transactions
Chris, you are awesome you showed us everything in the uhaul place i really appreciate you excellent customer service
The staff was so helpful, courteous and knowledgeable. We are so happy to have worked with the U-Haul Moving Storage at Powers Blvd both for storage and for moving van rental. Thank you!
poorly staffed waited in line for 30 minutes
everything was great. easy access to rooms and staff was nice.
Chris and his team are great. They were always very helpful and they were very supportive of me and the moving company as we packed up our storage facility in our recent move out of town.
The people are real nice and military friendly. Its basically a super Uhaul so it`s very well maintained.
Overall I had a really good experience. I would highly recommend it to anyone. Thanks for a great service!
Chris was especially accommodating in my personal situation. He helped me by staying a little late and coming in early to assist me in allowing me to get my things stored in a timely manner.
The service has been great.
Chris the store manager was very helpful in managing and assisting with this process. Would not hesitate to recommend the service and Chris to anyone.
The level of service was excellent and the staff very friendly. I would HIGHLY recommend this facility to anyone asking for a rental/storage suggestion.
Everyone we spoke with was helpful and professional. We had a great experience here.
The hours of operation should be until 9 pm. The next time I need storage I am using another company with convenient hours.
Great Experience, thanks U-HAUL.
The climate controlled units could range from 45-85 degrees or so, thought it was a rip off
Teena has awesome customer service thank you it`s refreshing:-
Everything went very smooth and quickly. Completely painless. Thanks much!
Extremly friendly and healpfull, no complaints at all
it wasn`t as good as it could have been. 200 character limit doesn`t give enough room to say what you want.
Chris was very helpful accommodating with my situation.
Mr. Allen was a great help in getting me signed in and checked out. The staff was also freiendly ...Will recommend to friends
The place was very busy, but we got taken care right away. The manager explained things to us and even took the time to take us out the storage area.
Very friendly and helpful staff. Extremely accommodating.
I was pleasantly surprised by the friendliness and cleanliness of the facility. Only issue was trying to get stuff loaded into my unit while a Storage Wars type event was going on one day.
Nice people, nice facility
by far the nicest storage facility i have ever seen. the manager was amazing. made displacement from the fire less stressful.
Truly and thoroughly outstanding! Facility, team friendly, professional, courteous. By far the best storage and U-haul rental experience I have ever had. Sincerely, David Torres-Rouff
Staff was very helpful. Facilities were clean. Getting an additional unit was not a problem.
Very quick and prompt if ever needed again diff use
I cancelled after being told the size requested would meet my needs. I discovered that the 10` x 15` unit was actually 9` x 13.8`. Cancelled my reservation and will likely never use U-Haul again.
Fix the air conditioner for these hard working people!!!
I was impressed by the facility and with Chris Lambert`s willingness to assist in making the UHAUL experience as easy and painfree as possible. Thanks!
Great staff and customer service. Thanks
Excellent customer service and very impressed with the cleanliness of the units.
Friendly, professional, courteous, helpful, and efficient. Everything I could ever want and more. Thanks to the whole team.
The employees drove the trucks way too fast around corners and through the facility as they were maintaining them. Talked to one employee about it and he said they all do it as if it was a joke.
All the staff very acommodating
and friendly.Especially the front desk. I believe her name was Tatiana that I spoke with several times.
Very slow to wait in line, and took three requests to get someone to help with a storage unit, messed up bill pay in the past, overall the two female employees are great.
we left my husbands watch and other things in the middle consol and we got those back. everyone was very friendly and helpful. great store and staff
Customer service was very good. Nichole was very polite and professional. Would go back for all my moving needs.
Excellent, friendly, and secure
The service and the facilities were outstanding.
We were better served through uhaul than with budget. The staff was understandable and was willing to help my family in our stressful situation.Thanks you so much and god bless uhaul
Christopher and his staff were very helpful and curtious.
Great service all around.
Excess late fees. I felt gouged and while I knew it`s your business I was unemployed and frankly felt ripped off.
This was the reason I terminated my relationship yesterday.
Great Mgr - Chris and staff went out of their way to make things happen, very flexible/available when our schedule kept changing. Same for TAVIS and staff at Aurora! Excellent indeed!
The young lady that helped me was very pleasant to deal with.
My only issue that I had was trying to move my autopay date from the 4th to the 5th due to my employer`s auto deposit date. Staff helped as best as they could! Thank you.
The whole staff was so nice and caring!!
The customer service was execellent and we were shown different optons and the clerk was very friendly.
Highly recommend to anyone short or long term
absolutely wonderful. Nice people and very helpfull.
Great staff were very helpful, Nichole Chavez in particular.
I rented a unit at the Powers Blvd location for approx 5 years while I was working overseas. The unit was secure and I never had a problem with theft or pilferage.
Everything was great and service was prompt and facility was organized
Emily is an excellent customer service representative! Thanks for your professionalism.
The staff is always so nice and helpful. I have never had any issues with this facility, although most other U-Haul facilities are HORRIBLE!!! I would recommend this facility to my friends!
WOULD LIKE MORE THAN YES OR NO ANSWERS
Found the staff helpful friendly whenever I went to the office.
I was surprised to find a $25 CLEANING fee on my bill,the truck it had been cleaned! No one told me of charge at check in.
Once received an email stating I was behind on payment. Recently a notice of increase in rates was sent to my Son, Randolph, old address in New Mexico.
Verry great staff . Helpfull , frendly n strive for satifaction
I am very impressed with Chris and his staff. Everyone seemed to be about the customer and customer satisfaction. I am fortunate to have this facility so close to my home.
Chris the manager is excellent, and willing to work things out for the customer. The employees are knowledgeable and hardworking. This is a good place to go.
Sales people were friendly and helpful.