Customer Reviews for U-Haul Moving & Storage at Powers Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Powers Blvd
We need cruise control on more vehicles I was on the road for like 30 hours without a CC it was a nightmare
Tianna was on hold for a call with an inmate when I returned my truck. Felt it was unprofessional of her. I realize that people have to take personal calls but having it on speaker wss odd
Friendly, professional staff.
Friendly, professional service.
Have the office personnel be more responsive when a customer arrives. Had to wait to pickup equipment and when dropped off, no one was in the office. after a couple of minutes I went outside to find someone and a guy drove up and they were helped before I was. And then the second yard guy had me do his light check for him even when I told him I was in a hurry to leave. Not my choice to rent a truck from in the future.
I have rented a 6x12 open many times from this location during the summer and experience was better than this time with the truck. But I still had to wait to pickup equipment...
Over all experience was excellent!!??
Employees at this location provide excellent customer service.
Everything was great. The staff was friendly and courteous. Nice place to rent a truck.
Friendly - Quick drop off of trailer rented at another location.
Always great people to deal with!
Great experience. Professional staff and great equipment. Keep up the good work. Also, very reasonable prices. JFM
Fast, easy, and extremely friendly service!
The vehicle ran smoothly. The check out and check in process was pleasant. Great customer service!
The 5 X 8 open utility trailer towed well. The electrical connections were in good condition and connected without problems. The only issue was that the internal tie down rings were missing but I used the external rings so it didn't effect my experience.
I thought the truck was reserved at another U-Haul location and went there to pick it up. It might be helpful to have the person who makes the reservation go over the actual location where it should be picked up.
All good. No surprises. Thanks!
The rear door of the vehicle was difficult to open and close. It takes too long to check out, but other than that, my experience was very positive.
Excellent, the employee that handled my return was great.
Staff are always friendly and helpfu.
Fantastic, friendly staff. Great, well maintained vehicles. Uhaul saved me a ton of money. Thank you!
They did very well ????. Chris was great !
This location was great! My email reservation had listed a different location, which did not have my reservation, but they were then able to direct me to this location. This location was extremely helpful, and accommodating.
Beginning mileage was input incorrectly so I was overcharged by a mile. Check the paperwork you will see this is correct.
The staff was knowledgeable, and very helpful.
Very convenient location for me. The employees were very helpful and polite.
Very quick pick up time. In and out in less than 10 min.
I don't mind a box truck with 148,000+ miles but at least maintain the basics such as missing handles to roll down the windows.
The staff here was great!!! They went above and beyond to try to help us the best they could!
UHAUL as a company needs to provide safety and concern for their costumers and PEOPLE'S LIVES for that matter! Having to drive faulty equipment part way across the country so that I could not lose my job and ONLY get an apology and the refund of the auto transport after going through days of calling 800 numbers and never getting responses is rediculous!!!
The Uhaul person at thenCloves station was all alone and he acted very professional with four to five poeple in his face thanks Jason
I dropped off my equipment a day early and the attendant was very busy, but he handled all the people very well and got us in/out in a timely manner.
The customer service was awesome!
High energy, friendly, and professional!
Immediately there to help. Very simple process.
I think you are doing fine
The gentleman at this location filed a report for me to see if I can get my money back due to no paperwork and was overcharged for this rental
Very please with staff.??
Awesome people there great serve...
Everyone was very nice and helpful. Brandon, who assisted me upon returning the uhaul was extremely nice and friendly.
We reserved a 17 foot truck. They did not have one so they said they would give us a 20 foot for the same price. However, they changed the reservation in the system and we got charged for the 20 foot truck. It took talking to the Uhaul reps on both ends and waiting a week to get a refund back. My concern is that the reservation was changed without our knowledge or consent. When I pulled up the reservation, it was for the 20 foot truck and I had no proof that I had reserved a 17 foot truck.
I rented a tow dolly from this location and the person that rented me the equipment was either not knowledgeable with your trailers or because it was late in the day did not care about the equipment working right. The tow dolly had no working running lights (lights in the trailer that come on with the car headlights), but the stop and turn signals were working properly. I told the lady that that not having running lights did not seem right , but she insisted that this was the way the trailer was designed and that it meet all the requirements by the law. It was late in the day and because I needed the tow dolly the next morning and did not want to loose my reservation I went ahead and took her word that is was OK to pull the trailer the way it was.
The next day on my way to Idaho I got pulled over by a county sheriff in Pinedale, Wy around 9pm. The police officer told me that it was against the law to have a tow dolly with no running lights because cars coming from behind would not be able to tell that I was towing a vehicle behind me until they were close. I gave him the same answer that the rental person gave in Colorado and showed him that the brake lights and turn signal were working, so he had me turn on the parking lights in the tow vehicle and let me go with a verbal warning.
I am very disappointed with the person that rented me the trailer and I wanted to make sure that this did not happen to other people that rented equipment from this location.
Staff was right on hand to check in trailer and used automated process which only took minutes. I would definitely rent from this location and will for my next U-haul rental.
It would make it a lot easier if the vehicle was received on a full tank and returned on a full tank.
Service this truck. The truck driver I hired is experienced and a pro in truck driving. He had problems with your truck. No A/C, he had to add 1 quart of oil and the whole trip of almost 10 hours he smells very strong odor of oil and gas. It gave him migraine. On the 30th when he was ready to take our things to the home address, he had to jump start the truck. We waited for him for a good hour to get to the house. They force us to bring an extra trailer even if we dont want to and for this, it carries more weight and so he had to fill up 4 times and it only took me once to fill up with our SUV.
Each truck should include straps.
They did a great job I was in and out in about 5 min dropping off a trailer very friendly and knowledgeable employees
T and Chris are always amazing!! Best uhaul in the city!!
many time the wait is long to pick up equipment, could use more counter help during busy times.
give just a few more miles for the trip.
I did all the paperwork online ...per the email from uhaul it would make the pick up process much quicker...what a joke..Stood in line for 45 minutes when I chose pick up at 10am...why chose a time when the staff doesn't prepare themselves for a busy pick up times. They all are notified of all the reservations a head of time they should have organized it a lot better. All the customers were very upset having to wait in line with me for so long. The girl that helped me argued with me telling me they don't have customers fill out paperwork on line they only do reservations. How dare her tell me this...when I had the email that asked me if I wanted to fill out the paperwork ahead of time to make the pick process short and easy...and when I said I know I filed out the paper in line cuz uhaul charged my debit card $1.15 ... Yet again I'm lying thru my teeth ..she stated uhaul never charges anything fees to ur debit or credit cards..I STATED NOW THATS WHAT UHAULS WEBSITE STATES BUT UHAUL CHARGED MY ACCOUNT $1.15 and I showed her proof...even tho she seen my charge fron uhaul she stated still they do not charge ur count...I WAS SO FRUSTRATED CUZ SHE WANTED TO ARGUE WITH ME ABOUT THE WHOLE THING...FIRST OF ALL EMPLOYEE SHOULD NEVER ARGUE WITH A CUSTOMER!!! I was told by Brandon a manger would be out to talk to me and no one showed up...I wasn't going to wait any long I had movers waiting for me and they were on the clock...
They again are not organized at all and terrible customer service!!! I would go to another uhaul like I used in the past they were awesome!!!
Very professional, will use again
Would for sure use this facility again if I needed storage.
Thomas was superbly helpful!
Just a compliment to share! A young x-marine named Brandon waited in me. He was bouncing with energy and smiles!
I had just had a very negative interaction at another retail store with another young man.. So, Brandon at U-Haul made the day!!! A smile and conversation goes a long way, and this veteran has it down!! Thank you, Brandon! God Speed!
$19.95 turned into $50 for an hour and a half. it just did not seem like a deal to me. But it is what it is.
Everything about my experience there was great, and the staff are friendly, helpful, and professional.
Very polite and patient, was very helpful with knowledge of the area and places the I could go to do things.
Everyone at this location is GREAT and Johnny on the Spot.
Christopher was very helpful and got the job done:m. I'll see him and friend on tv
When I left that morning in the practically-brand-new Ford van, I thought it was going to be a great day! I'm not sure if there was anything anyone could have done to anticipate that this van was going to break down on me. It was a terrible day because of the van breaking down, but I must say that Christopher at this UHaul location did everything in his power to make it up to me at the end of the day.
Quick, reasonable cost, great equipment, professional personnel. Equals a great experience. Keep up the great work. JFM
Very friendly and helpful staff.
Manager solved a simple problem that had plagued my vehicle for years on towing trailers. Knew to look for a simple fuse that was out to get lights working - great attitude to get a product moving, and really appreciated the help! Will be back if I need a Uhaul vehicle!
Always friendly, fast, and efficient. Pick-up and drop-off very easy.
I don't know right now. From pick up to turn in was great. Out of 3 u hauls that I have had the privilege to get service from, this one is number 1 for customer service and friendly employees. Good sense of humor.
All the staff is experienced and professional in handling all the customers needs. Many times I have seen them go above and beyond my families needs. When we are on the property or renting equipment the staff members go out of their way to provide excellent customer care! I find this facility to be one of the best I have used from the company. Great Job Folks!!
the service was great, the whole experience was terrific.
Everyone at the pickup location was friendly and very helpful!
I can't think of anything as all went well when I came in to pick up my trailer.
More attention to renting clean equipment. The trailer I was given had nearly a dozen clearly visible roofing nails on or in it.
have used this site before and always had a great experience.
Everyone was excellent and check-in & check-out were very efficient; couldn't ask for a better experience at this location. My irritation is a corporate-level one: I wish the gas requirement was more clearly explained/prominent on the website when making a reservation...I was taken by surprised when I was told I'd have to have it back at 1/4 tank, no just replace the gas I used. The location explained it very clearly/thoroughly but I felt ambushed.
You guys got this, good job
No Improvements needed. Excellent service!
Great service from the personnel.
Personnel are always friendly and
Willing to help. I Always use this location and have three times in past couple weeks.
Nothing everything went smoothly, got in and out in less than 15 minutes.
It was very late in the evening. The location was closed, but the lights were on inside and out it was a great location. Fast and easy.
The customer service was amazing!!! they made sure to explain everything perfectly. I will definitely go back and recommend them to friends and family!!
Everybody at this location has always been wonderful. The manager is always willing to help, even when the "neighborhood" locations (independents) are not doing their job, he picks up their slack.
From start to finish everyone of your staff was awesome,
Thanks again, Sincerely, Ron Matte
The staff at U-haul were very friendly, and gave us some different options to help us solve our moving needs. Great job!!
The salesman was very helpful and professional.
Chad was very helpful and through. He provided the necessary information. Since this was my first time renting one of your vehicles, he was very helpful. I appreciated his patience.
Great experience. Will use Uhaul services again.
Nothing, Chris and his crew are Excellent and provide the Very Best Customer Care in the Colorado Springs Area, No Exceptions....
Staff was very helpful friendly
Access to your lot was difficult, blocked intentionally by your rentals and compounded by customers leaving returned gear everywhere. If you are restricting access to the west entrance, you must increase your signage.
Have more climate control units.
None that I can think of.
None that I can think of.
Seth was amazing. He did a great job!
My lights on my trailer didn't work half the time. My trailer was dirty inside, it was full of dirt. The lady showing me how to hook up the trailer talked way too fast and made me feel stupid like I had no idea what I was doing.
The fuel tank on the van I rented was at '5/16 of at tank' when I picked it up, as stated by the person who rented me the truck. When I returned it they told me it was one gallon short. As it is almost impossible to get a tank at that exact mark. So I was charged for one gallon of gas. I find it to be poor customer service to even offer a truck that is not full in the first place. I will be going back to Penske from now on.
Easy return and unhooking
Everything went just fine. Could not do any better !
Great storage facility and unit that I had for over year I just don`t require additional storage space anymore. Thanks U-Haul!
I had a week left on my unit, I feel I should have received a refund for the days that were not used. You charge a late fee per day so we should be able to get money back for the days not used.
Everyone was very helpful and friendly. They showed us where to go by walking us there. Something not seem much theses days. They helped us get unhitched and on our way. Very good service.
Teeannie provided excellent customer service, and is an asset to your team.
Very friendly staff. Whole process was easy.
The employees were friendly and helpful.
Great service and storage. Have used it multiple times over the years.
The wait seemed much longer than appropriate.
They should hire people with better attitudes, besides that, this place is a good storage place.
Everyone was friendly and very helpful
Tieannie was excellent and provided excellent customer service. Chris is great to work with and as always provided excellent customer service.
The level of service was excellent.
Unit key didnt wrk wife in tears verified unit, employee maybe we changed lock major issue
Req: discount UBOX or6X12 trler rental from Fl.
I am very impressed and grateful to rent 2 storage units from U-haul, the hours meet my needs, the customer service is first rate, many `extra` products and services-wow- Thanks!
Having to pay extra for 24 hour access and raising the rent after only 60 days, is unethical. We felt taken advantage of and ripped off.
Everyone was nice and seemed like they care about us
Christopher was extremely helpful and very professional. We would not hesitate using this facility again. Thanks for everything!
Chris lambert was a huge help!
the ext units, should have be lit. Also, staff could use better communication between their shifts. I would speak to one person on a shift and hear something completely different from someone else.
Over all hours of access were convenient, but it would be nice for earlier hours in the weekend.
Always very clean, friendly staff
The staff is always helpful, personable, and energetic. Super easy to get in, get out, and get things done in a super easy/convenient, no hassle manner.
Great staff that was very helpful on every visit and phone call.
Staff were great and I felt very content with my stuff stored there.
This was the quickest and best experience with uhaul I have ever had! They are fantastic!!!!
best staff and customer service !!!
Everyone was nice and the place is beautiful
Kathy and the boys were very helpful and exceeded all expectations.
I will always return to U-Haul at Powers knowing my personal items are safe and secure. I have always been greeted professionally when in need of storing personal items. Thank you, Monica Taylor
Overpriced. Agents need customer service training rude and unprofessional. They should get training from Extra Space Storage agents. Would never do business with this location again
The facility is spotless, customer service is above all expectations, and we highly recommend this U-Haul operation to everyone!
Very nice, convenient and the people were helpful as well. it did seem a bit expensive, but I didn`t mind because of all the pluses.
Everyone was very friendly and helpful!
Staff was friendly and very helpful. Even called to check up on my stuff after I had moved it
Indoor units could use more light.
I had no negative issues with the facility, at all. I received prompt assistance whenever I requested.
Good customer service from staff and the free use of the carts were a great help! Would recommend to a friend.
Yes I was very please with your facility, very professional, clean convenient
This is the best UHaul facility I have used across the country.
Staff was busy, but always polite and helpful
This particular uhaul has always been the most helpful. I really appreciate these folks and how much they really are trying to help.
Was tld if rtrn w/ military ID. We wld get discount. Came back same day, was told discnt wld apply nxt MO not applied to this MO Some1 had the wrong information as I did deal with 2 different reps.
Great location and service.
The telephone customer service representative and Ms Lee provided me with excellent service and was able to meet my needs quickly and efficiently.
Kathy was extremely knowledgeable and helpful and explained everything clearly.
Love the service, the safe environment, the cleanliness.. would use them again in a heartbeat!
I used the storage unit for seven years. Never a problem. Great staff.
overall positive experience, could use another person up front to help out waiting customers.
Staff was great and facility very secure and we`ll maintained.
Everyone was extremely professional. Excellent experience. Thank you
Best UHAUL staff I`ve ever worked with. Thanks.
Aweasome work nice helpiful staff.
In using storage facilities nationwide, this was my best experience..Very professional and helpful.
I would most Definately recommend this particular U-Haul site.
Thanks Chris and staff!
Everyone was so friendly and nice!
Thanks for all your help!
Holly explained everything very clearly and helped change my turn in location which was a big help.
I moved out before I was suppose to pay. And still got changed. Do not trust them
The manager was always incredibly helpful and customer service oriented
Great service and clean and secure facility. Only issues, needs more rental assets.
very helpful and friendly staff. Made sure we understood everything we needed to know regarding our storage unit.
Long time warhouses customer. Dependable, secure, convenient, and great staff!
We are regular customers of this facility and the staff always go above and beyond to help us with rental equipment or storage compartments. They are efficient, considerate and professional.
Worked with Christopher Lambert. Very, very good experience. 100% satisfied.
The deal with the free storage was not a good deal. Had to buy another unit to fit what was in the truck.
The staff was so friendly! They went above and beyond to help me. It meant so much to me that they were just so friendly and ready to help in anyway they could.A++++++ Service
Tennie is the most helpful and friendly person that I want to single out to be recognized for her help and support in my needs.
The owner was absolutely awesome! He helped me with everything and was supper friendly!
i liked the reminder of a week in advance
VERY PROFESSIONAL, KIND, POLITE AND COURTEOUS. ALL MY NEEDS WERE MET WITH GRATIFYING RESULTS. EXCELLENT SERVICE.
I will not be using UHaul again. I moved my stuff out to another storage facility with better customer service.
when i emailed and told them the unit was empty i was told i had to pay fees to get there lock and my lock off. Disappointed to say the least.
The facility was a little hard to reach at times. Due to construction and the road only having one entrance/exit. However that aside the staff made it worth the effort.
Staff were very helpful and super friendly. Makes you feel like family.
The staff was friendly and helpful.
Very friendly professional staff. Will definately use your facility again. Thank you!
Professional and courteous
We spoke to a number of U-Haul employees before securing our storage unit. ALL were extremely helpful and courteous! We have used U-Haul for boxes and trucks. This is our first storage unit rental.
Christopher is an AMAZINGLY good manager! He runs this facility like a first-rate ship.
Courteous, efficient and knowledgeable.
I appreciated the professional way all of the staff I have spoken with at the Colorado Springs Facility. They really cared about their customers!
He yelled at me because nobody likes me. Extremely unprofessional and rude. I will never use uhaul again and will make sure no one I know does either.
The staff was very helpful and the facility looks top notch. I would just rather a 24 hour access to my belongings. And I felt the price was a little on the high side.
Staff and management were friendly and helpful. They went out of their way to assist in moving in and out of the storage unit.
My move went well, employees at the storage facility were very helpful in determining the size locker I needed.
If everyone advertised prorated storage fee. I believe U Haul would be out of business. Not everyone needs a storage for a whole month.Prorated rent should be implemented.
You have a very good and helpful staff at this facility
Very friendly and helpful staff.
when I selected insurance on your touchpad it was $10.95 for $10,000 in coverage, yet when you gave me the paper copy I was only getting $5000 in coverage for $10.95 and they didn`t know
Everyone has always been nice to me, have been there before
Christopher was OUTSTANDING in getting us into a great unit. VERY FRIENDLY!!!
Fantastic experience storing at this facility! Super clean I always felt that my belongings were safe and secure. I would only ever come back to this storage facility if the need arose for me again.
Very friendly and helpful staff at this location!The call centers for u haul could use some more training.But the powers location helped make up for that.
Carts were always available for customers to move items to or from the storage area. This is a well managed facility.
very helpful and freindly
Very friendly and accomidating.
Everyone who works here is very friendly and always willing to help. The facility is very nice compared to other storage companies I have used.
The loading went great but box was never shipped. I had to be transferred through four departments to find box when it didn`t arrive on date given.
We have had 2 units in there for awhile,very clean and well kept. The staff is great ! NO COMPLAINTS !!!
Everyone I encountered was friendly, helpful, and efficient! Will use them again for sure!
The whole U-Haul experience staff facilitywas great. Great by relieving us of the stresses of moving
The people at the Uhaul storage where I go were very nice and professional at all times. A real pleasure to work with.
The staff were great in helping us during our move.
I was very dissatisfied with this experience. Definitely will find a new place to store next time!
During my deployment I had no problems with the facility`s. I believe that my belongs were well protected and secure.
Great experience. I liked the individual unit alarms.y unit
Rent was a little expensive but I was happy I chose your facility overall. Thanks
long time to do paperwork to move in took 20+min to check out. staff said computers slow or not working. Latch hard to open, close, moving men lost half a fingernail opening it.
You need to clearly list / communicate that the 1 Month Free Storage is only for the smallest size storage unit 5x10.
Everyone was friendly...thanks.
The staff was attentive to my needs. Very professional and friendly.
The staff was very friendly and helpful.
Amazing place! The staff was great about directing me in what unit to purchase and helping me through the whole process. Thank you to the whole staff!
There were no issues with the conditions. The people were great. The alarm system would go off every two minutes even when you check in at card station. Wear eat plugs!
Staff was always happy to help when we forgot how to work the security, or whenever we dropped off the rent money. Easy closure on the day we moved out of the unit.
Very nice location and staff was very helpful.
It took a bit longer to get registered than I anticipated, but overall it was fairly easy to do. Staff seemed very knowledgeable and eager to help out.
Very pleased with assistance from Jennifer and Tiarra.
I used the storage unit. Very secure. Trucks were good too. Everyone was helpful and it was a great experience.
It was a great experience. Everyone was nice. The unit was clean. Very secure.
Thank you Chris for
Being so good at your position
The best facility storage! Good space for the price, conveniently on everything, security was priceless friendly staff.
The best facility storage! Good space for the price, conveniently on everything, security was priceless friendly staff.
Chris the manager has been extremely helpful in getting me storage unit that fit my family needs. Great customer service
Excellent customer service
Great customer service. Quick, efficient and took care of all of the customers
The team at Powers U-Haul has always been impressive - efficient, friendly, knowledgeable - I will always choose them for my rental and storage needs.
Always a great experience with the team at U-Haul on Powers. Very helpful, friendly staff that assist in a quick manner.
Clean place and professional service. Thank you!
I was not allowed to access my storage shed after 6 pm which was inconvent for someone who works 9 to five daily
Outstanding, friendly and very helpful staff. Their customer service will keep me coming back.
I think this storage unit is way overpriced. Only the free first month made the $50 I paid worth the two months I was there.
Courteous, efficient and professional service! Been a pleasant all around experience. Thank you for that!
Great customer service, great facility. I just wish I would have thought to look here sooner!
This location has a wonderful Manager name Chris Lambert. He is always helpful to us. came back and will continue to if we need a storage again. THANKS CHRIS!!!
The staff at U-Haul on Powers were always providing quality customer support during the time of my rental. This was over almost 8 years of having the storage room there.
I trust uhaul with any of my things
Extremely satisfied with facility and service.
There were some challenges in this move, but the facility manager was courteous and helpful in alleviating them. I will continue to be a loyal U-Haul user and supporter!
Excellent customer service.
The people were very nice and helpful. I appreciate all the help they provided me. I will be comin back for future service.
need to fix the computer problems. It caused back-ups of customers and long wait time to be helped and being able to provide for the customer due to the down system. THANKS
Some staff members here have no clue how customer service works. Bad attitudes were on display regularly. I did appreciate the help from Chris the manager when he was around. Not sure if i`ll return.
Very helpful staffing, made my family`s move very smooth and stress free.
The manager Chris and his team were extremely helpful.
The Whole Staff was/is pleasant to deal with and will be the next couple months.
Great service. Very friendly staff.
It was a real smooth sign up process, the staff was very helpful and nice.
awesome staff and very convienent
Staff were polite and efficient. Facility and storage unit were clean and secure.
Very clean and service was excellent
Chris and the staff were great.
Staff was always friendly and the facility was easily accessible and well lit.
Tiena and Allen did a great job.
A very excellent, friendly, and competent staff. Everyone was willing to help and make my move easier! I will be coming back for my next move without a doubt.
I was seriously impressed with this place. The lady that helped me inside was beyond friendly. The younger guy outside unhooking hitches outside was also great. Nice people.
Chris is the best manager of any UHAUL facility that i have ever done business with, he has picked a great staff and will work with you to get what you need.
friendly staff were very helpful in all our transactions
Chris, you are awesome you showed us everything in the uhaul place i really appreciate you excellent customer service
The staff was so helpful, courteous and knowledgeable. We are so happy to have worked with the U-Haul Moving Storage at Powers Blvd both for storage and for moving van rental. Thank you!
poorly staffed waited in line for 30 minutes
everything was great. easy access to rooms and staff was nice.
Chris and his team are great. They were always very helpful and they were very supportive of me and the moving company as we packed up our storage facility in our recent move out of town.
The people are real nice and military friendly. Its basically a super Uhaul so it`s very well maintained.
Overall I had a really good experience. I would highly recommend it to anyone. Thanks for a great service!
Chris was especially accommodating in my personal situation. He helped me by staying a little late and coming in early to assist me in allowing me to get my things stored in a timely manner.
The service has been great.
Chris the store manager was very helpful in managing and assisting with this process. Would not hesitate to recommend the service and Chris to anyone.
The level of service was excellent and the staff very friendly. I would HIGHLY recommend this facility to anyone asking for a rental/storage suggestion.
Everyone we spoke with was helpful and professional. We had a great experience here.
The hours of operation should be until 9 pm. The next time I need storage I am using another company with convenient hours.
Great Experience, thanks U-HAUL.
The climate controlled units could range from 45-85 degrees or so, thought it was a rip off
Teena has awesome customer service thank you it`s refreshing:-
Everything went very smooth and quickly. Completely painless. Thanks much!
Extremly friendly and healpfull, no complaints at all
it wasn`t as good as it could have been. 200 character limit doesn`t give enough room to say what you want.
Chris was very helpful accommodating with my situation.
Mr. Allen was a great help in getting me signed in and checked out. The staff was also freiendly ...Will recommend to friends
The place was very busy, but we got taken care right away. The manager explained things to us and even took the time to take us out the storage area.
Very friendly and helpful staff. Extremely accommodating.
I was pleasantly surprised by the friendliness and cleanliness of the facility. Only issue was trying to get stuff loaded into my unit while a Storage Wars type event was going on one day.
Nice people, nice facility
by far the nicest storage facility i have ever seen. the manager was amazing. made displacement from the fire less stressful.
Truly and thoroughly outstanding! Facility, team friendly, professional, courteous. By far the best storage and U-haul rental experience I have ever had. Sincerely, David Torres-Rouff
Staff was very helpful. Facilities were clean. Getting an additional unit was not a problem.
Very quick and prompt if ever needed again diff use
I cancelled after being told the size requested would meet my needs. I discovered that the 10` x 15` unit was actually 9` x 13.8`. Cancelled my reservation and will likely never use U-Haul again.
Fix the air conditioner for these hard working people!!!
I was impressed by the facility and with Chris Lambert`s willingness to assist in making the UHAUL experience as easy and painfree as possible. Thanks!
Great staff and customer service. Thanks
Excellent customer service and very impressed with the cleanliness of the units.
Friendly, professional, courteous, helpful, and efficient. Everything I could ever want and more. Thanks to the whole team.
The employees drove the trucks way too fast around corners and through the facility as they were maintaining them. Talked to one employee about it and he said they all do it as if it was a joke.
All the staff very acommodating
and friendly.Especially the front desk. I believe her name was Tatiana that I spoke with several times.
Very slow to wait in line, and took three requests to get someone to help with a storage unit, messed up bill pay in the past, overall the two female employees are great.
we left my husbands watch and other things in the middle consol and we got those back. everyone was very friendly and helpful. great store and staff
Customer service was very good. Nichole was very polite and professional. Would go back for all my moving needs.
Excellent, friendly, and secure
The service and the facilities were outstanding.
We were better served through uhaul than with budget. The staff was understandable and was willing to help my family in our stressful situation.Thanks you so much and god bless uhaul
Christopher and his staff were very helpful and curtious.
Great service all around.
Excess late fees. I felt gouged and while I knew it`s your business I was unemployed and frankly felt ripped off.
This was the reason I terminated my relationship yesterday.
Great Mgr - Chris and staff went out of their way to make things happen, very flexible/available when our schedule kept changing. Same for TAVIS and staff at Aurora! Excellent indeed!
The young lady that helped me was very pleasant to deal with.
My only issue that I had was trying to move my autopay date from the 4th to the 5th due to my employer`s auto deposit date. Staff helped as best as they could! Thank you.
The whole staff was so nice and caring!!
The customer service was execellent and we were shown different optons and the clerk was very friendly.
Highly recommend to anyone short or long term
absolutely wonderful. Nice people and very helpfull.
Great staff were very helpful, Nichole Chavez in particular.
I rented a unit at the Powers Blvd location for approx 5 years while I was working overseas. The unit was secure and I never had a problem with theft or pilferage.
Everything was great and service was prompt and facility was organized
Emily is an excellent customer service representative! Thanks for your professionalism.
The staff is always so nice and helpful. I have never had any issues with this facility, although most other U-Haul facilities are HORRIBLE!!! I would recommend this facility to my friends!
WOULD LIKE MORE THAN YES OR NO ANSWERS
Found the staff helpful friendly whenever I went to the office.
I was surprised to find a $25 CLEANING fee on my bill,the truck it had been cleaned! No one told me of charge at check in.
Once received an email stating I was behind on payment. Recently a notice of increase in rates was sent to my Son, Randolph, old address in New Mexico.
Verry great staff . Helpfull , frendly n strive for satifaction
I am very impressed with Chris and his staff. Everyone seemed to be about the customer and customer satisfaction. I am fortunate to have this facility so close to my home.
Chris the manager is excellent, and willing to work things out for the customer. The employees are knowledgeable and hardworking. This is a good place to go.
Sales people were friendly and helpful.
It was a nice facitlity although the staff lacked professionalism and was rude.
The staff was very helpful and friendly. However, being charged to access your belongings after hours in a secure facility is obscure. Other storage places do not charge for this.
The 24 hour access to my storage did not work and the card reader was broken. Customer service is unable to help with this issue and tells you to come in during business hours.
General Manager Chris and his employees are professional and competent.
Many areas of my account were misspelled and the associate could have asked to ensure it was correct. My first name is misspelled and I would recommend that customer`s information be confirmed.
I would definitely use this Uhaul again and the future.
Great customer service!!!
Staff was very friendly and helpful.
Everything was great. Thank you
Great service, friendly fast
Just should allow 24 hrs access to storage
Clean and well maintained. Parking is difficult at times.
honestly costumer service wins every time I was searching for a place end even do other locations had better price than you guys. the cutumer service help decide to select uhall
the manager,and staff were excellent in the service given
The employees were very friendly and helpful. However, the check in process just takes a LONG time.
I was very pleased with the storage facility.It is very organized and secure.The staff are pleasant and very professional.
Small inconvenience assigning my unit, besides this staffs was great! Good management team at location, it made a difference with my experience. Thank you and the local store team, great job.
Angela was fantastic. Very friendly and accommodating. Facility very safe and secure.
Customer service was quick, friendly and helpful. I was shown how to check in/out, the best place to load/unload belongings, and even walked personally to my unit. Fast and easy!
We received professional, courteous service. The facility was clean which is also important to us as we will be storing a lot of items there.
Overall experience was great with the exception of closing out my account/the man was extremely rude not freindly at all/he ruined my day due to his nasty attitude
Overall it was a simple process to get and store my possessions. The pro-rating the months I mean i want to move out on 1 FEB but pay on 31 JAN for a whole month of feb, don`t think thats right
Your staff and facilities were exceptional. The quality of service we received will ensure that we will continue using U-haul and refer you to all of our friends and family
The facility was clean. The staff seemed somewhat lackadaisical and seemed disinterested in working. But they were responsive when needed. Overall I got what I expected out of the service.
Storage was clean, liked the on-line pay feature!
the manager at the powers station was very helpful.
the manager at the powers station was very helpful.
Very good service, always helpfully
I had to wait about 20 minutes for staff to figure out how to give me access to my storage.
Have had storage locker there 5 years. Excellent service, no complaints.
how can ya live with ur self knowing how yall treat army people i will repoet yall to houseing on fort carson so people wont use yall
WELL KEPT UP FACILITY. HAD NO PROBLEMS AT ALL
They were helpful in reserving the truck and also in getting the storage Units that I am needing
Agent explained everything I asked and demo`d through entry/exit. Good job.
Keep up the good work you guys are doing, thanks.
The agents appear to do their jobs well, they did not do any special effort to ensure my experients was any better or worse.
The business was very clean, and agents were helpful.
Only thing was came from a long vaca and tried to get boxes in storage around 530pm
We were extremely impressed when we first saw the storage area. It is laid out very well and is very clean.
Have used thisa facility before....always a good experience
Not accomodating to stat....major problems with rental.
The facility was clean and the staff very helpfull. Much easier and more affordable than I expected.
The technology wasn`t working, and it took a LOT of time to get everything figured out. Otherwise, everything else was as good as I`d expect.
The customer service rep was extremely rude and should not be working with customers due to his lack of customer service.
The person who help me needs to talk slow when asking questions. Also need to go remove the luck, don`t make me come back and ask to have it removed.
This was the 2nd time I used this U-haul center and I was pleased with the friendly service. The same young lady helped me both times. She seems to always have a smile on her face.
Very clean and secure compound.
Just starting to move everything in but so far all is great. I was also very pleased to learn about the security and alarm system that is set up. Thank you U-haul employees for all of your help.
The rental desk was very busy, with not enough employees available. As a result, a transaction that should have taken 10 minutes, instead took about an hour.