As the people running this location told me that it was closing it's doors on Monday, I'm not really sure what my review will accomplish other than making me feel a wee bit vindicated..
When we arrived, after about half hour of waiting, it was our turn. After about 15 more minutes, they realized the truck I'd reserved was nowhere to be found. They'd also rented the cargo trailer I'd reserved out to someone else and had to run outside and take it back from him. As we were waiting, my friend perused the amazing DVD collection in the waiting room, the titles included but weren't limited to- Squirteens, Asian Ass Babes, Latin Suckfest..and so many more.. They then sent me across town to the 'closest place that still had a 15 ft truck available on a Saturday morning'. The location on Rainier Ave was 45 minutes through traffic.. After waiting my turn I was helped by the store manager herself who was incredibly miserable and vocal about being there on her day off, as her assistant manager had called in sick that day. She did however have a truck (that, btw only had a quarter tank of gas, meaning i had ro put gas in it before i could do anything..)and a hand truck for me, and we were finally able to get back into another 45 minutes of traffic to get back to my house to actually pack. Once we got everything loaded, we took my car and the moving truck back to the initial store (the store with the amazing DVD collection) to get my car attached to the dolly. A delightful task to do in the pouring rain while being watched by the men that worked there, and subsequently complimented on my lower back tattoo that must have been peaking out while I was on my hands and knees in the mud attaching my car to the dolly . Half hour after we left I got a call from the store saying they'd charged me incorrectly and needing me to give them all of my info again. This is the 4th time I had to give them my info throughout the day. Once everyone seemed happy, I was off. I then recieve notice from my bank that my account had been charged for trucks at both locations. So, not only did I get on the road 3 hours later than I wanted after all of these amazing adventures of truck rental, but I also got charged nearly double. When I dropped the truck off today, the nice guy at the center looked into it and we called the Seattle main line and I've been assured that the refund is indeed in process, but I'm sure you'll understand my slight distrust of this until I see the money back in my account, hopefully before I need it to eat or pay bills.. They also gave me a discount over the whole thing, which is appreciated but it's certainly not going to stop me from telling you about the experience, as it's still pretty fresh in my mind. So, thanks for reading this. I hope it's at least amusing, if not horrifying..and possibly a training tool for the future.