Customer service was excellent. Thank you ! The rental vehicle functioned perfectly. Price was fair. The side windows, mirrors and headlamps were very dirty, making it unsafe to drive. We cleaned them, then visibility was good. Recommend washing returned vehicles prior to next rental contract.
David L.Customer Reviews for U-Haul Moving & Storage at Regent Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy for both pick up and drop off
Adrienne D.Excellent customer service
Donald A.The team did an excellent job with everything to make my moving experience seamless. However, this is my family's third time in recent months working with U-Haul and we consistently observe that employees seem generally unhappy/sad.
Catherine T.Explain the self return parking a bit better. There was no where to put the trailer as the first two trucks took up all the room because they didn't pull up or over.
JIM F.keep up the great work !! :)
nicolas G.I didn't receive the additional items that I ordered with the truck -- mattress cover and furniture pads.
Tamara S.Everything was good,
Omid K.rental an return were both done in a timely manner. Perhaps you could add tap to pay if not disabled intentionally
Tomi A.I really appreciated having an employee bring the truck out from the row in the snow. Wasn't necessary but was much appreciated! I also thought the employee that helped me when I dropped the truck off on March 1 around 0715 was very friendly. He was great and I hope he knows it!
Jennifer M.my only issue was the convenience of the storage access hours. I was fine with the standard closing time but it is not very convenient when you arrive 1/2 hour before closing the storage access only to find that when i arrived the overhead door locked making it impossible to complete my task, I am a senior and having to do the extra step to load or unload when the overhead is locked is quite difficult. Staff had already locked the overhead as they were doing their final check before clocking out. When you are advised the unit is accessible there should be something in your information that indicates the overhead is inaccessible 15--30 minutes before the storage unit is closed. Or staff should have shifts that end 15 minutes after the allowed time and do their closing lock up once the storage unit is closed to clients No feedback required. After the couple of times we showed up 1/2 hour before closing we learned not to arrive that close to closing in order to access via the overhead. The first time we could not find anyone to speak to, the 2nd time someone was doing the walkabout inside the storage area and advised us that access was via the door that close to closing.
RONALD G. | Overall ExperienceQuick and easy. Staff was helpful. Highly recommend!
Abdul M. | Overall ExperienceHad an issue with the truck plug for the trailer wiring. They wouldn't let me take the trailer because running lights weren't working, but I picked up at 8 am and had to be back by 4. Brake and signal lights were just fine. The guy basically walked away and told me to come back when the plug on the truck was working. I can rent from any U-Haul, and generally have had a good experience so will likely go to another location next time.
Harry S.Very courteous and helpful staff!
Merry D.I was satisfied with the service.
Alphonse L.Thank you for being helpful and understanding.
CHAD E. | Overall ExperiencePlease clean the vehicle before renting.
Conrado T.Did their job! Quite slow to clear the equipment
Barbara K.Try wash the trunk body
Adekola O.The pickup experience was so bad that it really makes me reconsider whether I'd rent with Uhaul again. I originally booked a trailer to pick up at U-Haul Moving & Storage at Century St but received a call the day before stating that they don't have a trailer and offered a larger trailer to me, plus I had to pick it up a day early. We were staying at a hotel in Winnipeg, plus we have a mid-size SUV, so a larger trailer a day earlier was an inconvenience and would cost more in fuel. It didn't stop there though. The dispatcher didn't mention that I had to pick it up at a different location outside the city 15 minutes further away. I started and the first location, then they told me the trailer was at the other location at WINNIPEG WEST TRUCK & TRAILER RENTALS on Portage Ave. I had to drop off my family at the hotel to wait for me, then drove to the second location. I arrived to find the place closed and locked up. It then gets even worse. The dispatcher then found a different trailer at a third location on Regent Ave that was 40 minutes away from the Portage Ave location and asked me to drive 1.5 hours longer (round trip) to go pick up the trailer. Once I got there, the attendant that helped me was great and very helpful. He helped to reverse my hitch ball to level the trailer. Worked great.
Nathan R.Very helpful hooking up making sure lights were working etc.
Kim S.Nothin to improve on.
Jacob A.Colton was super helpful!
VALERIE T. | First ImpressionsThe after hours app to return the pickup truck did not work for me (Barcode scanner in particular), but I was helped by the friendly staff on the 24/7 call centre, and they were able to instruct me on how to safely return the truck rental keys. The in store staff were very pleasant to work with and very friendly. They were very knowledgeable on their product and service and helped me contact the assistant manager in a timely manner to help me with a refund once they noticed that I had tried to use the app with no luck. I look forward to using their service in the future, thank you so much for your assistance!
Lisa R.I don't feel that there was anything that needed to improve. Staff was very helpful and knowledgeable And very customer friendly.
WILLIAM T.The equipment was clean overall; however, there were snack food wrappers under the seat and the cup holders were soiled/sticky. Not a deal breaker.
JANICE B.for some reason I was not able to type a review regarding Tamia as the Error notice kept coming on the cell phone. That was unfortunate as she was very helpful and pleasant.
CARLO D.The wipers didn't work on the passenger side. The general ride of the truck was nerve racking - steering was sloppy and loose, front shocks were very spongey. I also would have thought the truck would be ready for me when I picked it up. I had to find it in the yard and the window was covered in snow and ice.
Bernd H.Staff were very supportive and took the time to answer all my questions and address my concerns . Daniel and team were very customer oriented and gave great service .
Surren R. | Overall ExperienceThank you. It was great!!
Marina R.Super friendly staff. They made it super easy to rent a truck 🚚 that was perfect for the moving job that I had. I will be a returning customer and will refer this UHaul location to my family and friends.
Val J.I returned the truck in the same condition as I picked it up but apparently I needed to clean up after the previous renter. I'll never use a Uhaul van again.
Christopher B.I had a really hard time getting into your online service. Had to call the 1 800 number. Have someone look into the app to make sure that it works properly.
Tracy H.The truck needed to be swept before I load my stuff but in general the cabin was very clean.
Marlos A.The staff member who worked with me on pick up was fabulous - friendly, efficient, etc. The van was mostly clean but smelled strongly of smoke - someone had very obviously been smoking in it. This did not make for a pleasant experience driving it. Thankfully it wasn't horridly cold so I could open the window to lessen the smell.
Kim S.The truck was not ready and I had to clean the iced windshield myself for over half an hour
VLADIMIR O.Quick and easy transaction, friendly staff
Erika S.The outside of the truck was quite dirty
Lisa J.Your trucks and vans are rear wheel . Which is not good in canada specially in winter. Please provide all wheel or front wheel equipment to the customer, thanks
Parveshinder S.The entire experience was great . Service and support was professional and terrific
Surren R. | First ImpressionsThe gentleman I worked with at pickup of both the uhaul 15 foot truck and the tow dolly was very good.
Christopher D S.Great front desk service easy, fast, knowledgeable
Cory T.We rent weekly and I find the staff very good at meeting our needs and very prompt at getting us going.
Jorrin B.Vehicle is nice and well maintained
KAMALJEET G.CSR was awesome. ASM was better. Trailer had snow in it.
ALEXANDER C.David M assisted me this morning and notably provided the friendliest , most professional service I've ever received at U Haul. Thank you!
Reg S.We did not receive the moving blankets and my invoice was different than the amount on my credit card.
Dale F.The truck was really dirty. there was hair everywhere and items left behind from the previous renter. The people working there weren't that friendly either and didn't help us with the car attachment.
Irfan K.This whole experience was bad in all respect I would not recommend U-Haul to anyone
Jesse L.Thank you all very much
Asif M. | Overall ExperienceBetter communication when there is an emergency with an employee to ensure the location is open on time.
Margaret W.Rented a truck twice in the space of 4 days and Sam was the one who helped me out both times. He is amazing, professional and very good customer service.
Kidus T.I went in to rent a trailer to haul a snow blower. I was greated by Colton Huffman when I walked in. We went out to hook up a trailer to witch he did all the work. We went in to do the paperwork. I was in and out with in 10 min total from when I walked in to when I drove away. After hours drop off was a breeze. I was there December 10 2023. Regent Ave w. location.
Adrien H.The price for what we had was high. We only had the uhaul for 2 hours and it was over 150.00! We were quoted 123.00 and had to pay more at the end. I find the price way to high.
Rebecca T.The girl that served me at pickup & the fellow for drop-off were awesome!
Jon D.This comment is not for either location. We had our trailer stolen, then recovered. It was a devastating experience. When I called uhaul making arrangements regarding the recovery, most of the agents were helpful, however one agent laughed when I mentioned wanting to recover items that may be salvaged and saif “well that's optimisticâ€. She then refused to give me her name, and then disconnected me from the call. This was on or around November 12/13. Other than that I think uhaul could be proactive in sharing common places that trailers/trucks get stolen from so renters can pick better locations to spend the night.
Andrew K.Very good service, professional, and equipment accessible. Enclose trailer not clean had to sweep out.
Glen U.It would be great if both kilometres and replacing gas used was required. Adding the cost of miles or km's makes this very expensive. Thank you, Mary
mary K.They didn't notify me payments were not going through and that I had a past due balance and auctioned off all my belongings..everything I owned, everything I ever worked for..don't use this location if you value your pisessions
DAMIEN G. | Overall ExperienceNothing comes to mind.
Andrew P.On time great staff wonderful experience. My second time there in last 2 years
Don P.truck was covered in dirt but not anybody's fault. Slushy mess after snowfall. Truck well maintained
Jan R.Customer service over the phone and in person was great. Instructions from employee were clear. Easy return with app after hours. Overall a great experience.
Ginette C.Gas was at 3/4 full and brought it back at 3/4 full . Was told it needed to be back at 7/8 of a tank . When I took the truck in it was back where the gas was at originally. I should've taken a photo prior to show where the gas was at .I also expressed this to the customer service rep. She said there was nothing they could do it because I have no proof I had to pay an extra charge of $31 not impressed in the slightest but I understand your policies and procedures I just feel like those vehicles should be checked prior to someone taking them because it was my word against the uhaul reps
Elissa N.The employee who took care of us, believe his name is John was very helpful & knowledgeable. He was the only person on the desk & phone on a Saturday and end of month. My suggestion is to have minimum of 2 or 3 on staff during end of month and on Fridays and Saturdays.
BEVERLEY D.The customer service employee named John is excellent. He is very knowledgeable, pleasant and helpful. Need more staff on . John was handling ALL the customers, and it was what most consider the end of month for moving. Containers - very clean, needed. But two expensive!
BEVERLEY D. | First ImpressionsThe unit was like new and clean. The staff were all helpful and friendly. The yard was spacious to back up to the unit for loading and unloading.
Muriel R. | Overall ExperienceMy only complaint would be the cost at $200 per month for a very small locker.
Agnes M. | Overall ExperienceVery helpful staff and great hours for assistance. The faculty had great security and was very helpful for our move.
Rick E. | Overall ExperienceI put stuff there and when I came back it was still there. 10/10 will store again
Ryan K. | Overall ExperienceWe used storage for a year and very happy with it. Definitely recommend it for friends!
Dmitriv D. | Overall ExperienceWould be more beneficial for consumers to be given a weekly rate for partial month rather than charge for the full month of partial use.
Orville H. | Overall ExperienceStaff was very friendly and helpful. Nice unloading out of the elements, sun/ Thunder Storm. Nice having access to washrooms.
Agnes M. | Online Move InEverything was good. Service was fast and knowledgeable. Lock was already inside. Unit did have some fluff in it from blowing under the door I guess but it cleared out as soon as I had the door open for awhile
Rick E. | First ImpressionsEverything was as promised with the on line check in. Staff were great.
Rick E. | Online Move InIt was seamless. Booked it on the web and got all the info I needed. Beautiful facility and no issues. Clean and well maintained.
ALAIN D. | Online Move Inthey don’t answer the phone allways have to deal with the call centre can’t get any straight answers worst service will not ever use uhaul for storage again they charged another month even after I let them know my locker was empty have to fight them to get my money back and I haven’t yet will not use uhaul again for storage and will recommend to anyone to use different storage facility not happy with uhaul at all
FERNANDO R. | Overall ExperienceThe staff in Edmonton and in Winnipeg were above average. Kind, friendly, understanding, knowledgeable, able and willing to help. The truck wasn’t perfect. The driver side mirror wasn’t tight enough to stay in position which could have been dangerous. (Staff in Winnipeg took note) and the engine light turned on part way to my destination. When I called they told me to keep driving. I did and it was fine. But it just added a note of stress. But the truck was clean. The ramp was so helpful and was easy to use The storage facility was like new. All together a good experience. I’d recommend Uhaul to anyone on a budget.
Muriel R. | First ImpressionsNeeds lifts.
Babafemi O. | Online Move InAm so pleased using uhaul storage.
christianah b. | Overall ExperienceNever had a problem good place for storage.
PAMELA V. | Overall ExperienceN/A
dennis l. | First ImpressionsThe storage facility was excellent. However, I had really terrible service with the staff. They seemed to have a uninterested attitude, like I had inconvenienced them. I really should file a detailed complaint about what happened when I had booked my trailer rentals. I spent 6 hours of my time plus gas, trying to deal with these people. Slightly disappointed with the move-out process, but the facility itself was excellent.
Reginald H. | Overall ExperienceThe building was 86 degrees with no fans or AC and also had a set of 10 stairs that was unexpected. The online videos show a service elevator and there's reference to an elevator on placards around the building? I felt terrible for my movers due to both.
Michelle M. | First ImpressionsThank you for helping me take over the unit from my ex. I really appreciate that I did not need to be there to take it over.
DANICA H. | Overall ExperienceVery positive experience! Staff member was very thorough and pleasant! Would highly recommend!
Alan T. | First ImpressionsVery happy with the service this location provides! Will be returning again in the future
Adam C. | Overall ExperienceAn elevator would be much more convenient to haul heavy stuff it was inconvenient for the heavy stuff to carry it to the storage and it takes awhile to open the main door too we almost couldn’t get in.
Irene H. | Overall ExperienceOnly one overhead door. It was out of service so we had to unload outdoors through sliding small door in extreme cold and wind. (below minus 30 wind chill). The reason I selected this facility is I knew from the past they had indoor unloading. They certainly charge for this convenience! A second overhead door should be installed or at minimum have capability to raise and lower the single door by chain in event of electrical failure. The washroom is also out of service. I was going to try moving again today but door still not repaired. Try spend an extra dollar on 24 hour repair service you certainly charge for having indoor convenience. Especially in this winter weather. So disappointing.
Ken B. | First ImpressionsHad to return to office as code didn't work. Had both storage unit codes set to same code. Cold windy winter day and overhead door was out of service. Had to unload out doors in the cold thru small pedestrian sliding door. Storage units were clean and secure. Washroom was also out of service. I had called to confirm open hours as it was a Stat holiday today. Would have been nice if they advised me the overhead door was not working and you had to unload outdoors and carry everything in. Perhaps they should consider removing small slider and install a second overhead door . Overall a very cold disappointing start to our move and very poor impression.
Ken B. | Online Move InLoved the staff at the regent location!
Sara f. | Overall ExperienceOverall OK, space was clean and elevated about 1 foot from the ground. Price was very reasonable for the two months we used it because I got one month free from renting the moving truck. Just not too happy that the space in front of storage is not salted, we slipped a couple of times.
Melissa F. | Overall ExperienceThe bathroom might need some help as it smells and it’s not very clean. Add a squeegee a broom and more shovels so we can remove our snow from our vehicles after they are parked inside for loading and unload.thank you kindly for the service!!
10075461 Manitoba ltd I. | Overall ExperienceI’ve been locked out 2. Ight in a row it’s 7:30pm I can’t access to get into building I was under impression I had until 10-11pm to access my unit I have a van full of my belongings and am wanting to store it in my unit. Not sure how to solve this problem as it’s very frustrating.
Kevin M. | First ImpressionsWould be nice to get refund for the days that were payed for. I was payed up till Dec 23 2022 and ended contract on Nov 28 2022 thinking I would be reimbursed for days not used but was told Uhaul doesn't reimburse for last days not used... just sayin .
Leonard W. | Overall ExperienceNot to do with storage but I have called in for my refund for one time I had a truck and still have never received it. Just kinda crappy everyone keeps passing me off and I spent a lot of trucks and storage.
Sheryl k. | Overall ExperienceAlthough some staff spent a lot of time on their personal phones and sometimes ignored customers, overall, my experience was good.
Jo Anne C. | Overall ExperienceI enjoyed all the services they gave me. it was a pleasant experience.
Bridget D. | Overall ExperienceFront counter staff was phenomenal.
Brandi S. | Online Move InYour employee "David" told me I had not reserved a storage locker although I did. It took him about 30 mins to locate me on his PC. Took another 20 mins to locate & show me how the codes work as he jumped from one code access box to another. He was totally incompetent and did not know what he was doing. Very frustrating. Everything else with Uhaul was absolutely fine.
Mike K. | Overall ExperienceAmazing service from everybody. After my free period of 1 month I made a mistake and didn't inform the staff that the storage locker was no longer needed. The problem was resolved and I was extremely happy with the outcome.
Richard G. | Overall ExperienceExcellent service all around!
Jeff M. | First ImpressionsRates are high, it's a struggle to afford them. Motivated to move out before getting dinged for another month.
Les R. | Overall ExperienceI have no complaints!! Staff was friendly, service awesome!!
MARY T. | Overall ExperienceI thought it was 24/7 access otherwise it’s excellent.
Randolph S. | Online Move InTrying to phone the regent location to sign out of our storage locker was like pulling teeth. We never actually could get in contact with anyone
Mary s. | Overall ExperienceGreat access, very clean and tidy. Cart availability was always satisfactory. If required and space available I will be back. Rates are very reasonable for being a controlled climate storage.
Ethan K. | Overall ExperienceRaejane is the shyt!! Hands down your best employee!!😝
MICHAEL B. | Overall ExperienceAlways have great customer service when I rent with uhaul.
Maureen E. | First ImpressionsVery good
mike s. | Overall ExperienceFor the price you pay you would think we could have 24 hour access.
CHRISTOPHER Z. | Overall ExperienceAppreciated the convenience of the outdoor drive up unit.
LADONNA N. | First ImpressionsStorage units were clean, heated and easy to load and unload from. Dollies were available. U-Haul truck was parked inside during moving. One unit had a spill (possibly cleaning detergent) from an above unit run down along the wall and onto some of our bins and a chair (manager was made aware).
Cecile K. | Overall ExperienceNothing wrong with the staff or the place itself. However did get water damaged items and they are unsure of how. Units need to leak proof.
kailyn y. | Overall ExperienceThe only problem was it was extremely hot inside the building. It was a sauna experience more than storage.
Angela F. | Overall ExperienceIt was very hard hauling the stuff to where the storage is I didn’t know you had handicap storages I would have got one of those and they didn’t have no elevators I’m 66 years old but it’s a good thing my kids helped very tiring to haul the stuff to second floor
Irene H. | Online Move InI love no small talk I needed storage and truck , having a crappy weekend didn't want how is your day . Love the way I was treated would definitely recommend. For no air conditioning they were as nice as sunshine .great service
jared m. | First ImpressionsUsing Uhaul storage with 24 hour access was a big help for short term storage between residences
Mark B. | Overall ExperienceReJane was very helpful with the whole experience. Everything went smoothly with her help.
Shane D. | First ImpressionsA few times i wish you had been open later. 7 pm is a little early considering its still light out and by the time ppl get home from work, get supper, then get down to ur facility, doesnt always leave a lot of time. Staggered staff hours option?
Cheri S. | Overall ExperienceOur experience of moving from BC to Winnipeg was greatly facilitated by using over 12 U-Haul boxes that were hauled all the way from BC to their local storage in Regent Street. Janna worked hard to accommodate the delivery to the rented house and then to our new home. Overall a very satisfactory experience!
JOHN M. | Overall ExperienceOverall it was good. The day we moved out there were no dollies in the area where we were so I walked over to the other side where someone was operating a fork lift. The operator was very rude and scolded me for being on that side of the storage area. She didn't ask if I needed help she just yelled at me for being in that area.
Jolie V. | Overall ExperienceHave not yet moved in
Malley D. | First ImpressionsVery clean, well lit,.safe facility. Love it!
Cheri S. | First ImpressionsI use u-haul often for my work needs, the staff are always helpful and friendly. This is my got place, for moves and storage of other peoples stuff.
SAMANTHA B. | Overall ExperienceI have always used U-Haul storage as it has always suited what I needed large or small.
Donna B. | Overall ExperienceExcept for the fat kid with the bad attitude when I returned the truck, who acted like I was interrupting his quite time. I’ve never experienced any issue’s with any staff member at anytime. Great facilities, your stuff is safe at all times…
BRUCE M. | Overall ExperienceNo issues. Easy access, loved being able to drive in and just load up or unload. Pricey but worth it for the convenience. Very clean, staff very friendly and always willing to help.
Irene W. | Overall ExperienceExcellent facility and helpful staff. Would definitely recommend this U-Haul storage site.
Cathy M. | Overall ExperienceMy name is Barbara Illingworth I am from Regina Sk. Due to a faulty gas light on the uhaul try k that I rented along with them western regional manager that why my life is in uhaul storage in Winnipeg Man.I would like to know where my belongings are and who moved them and why they were move. Please email me at barbaraillingworth04@ gmail.com with following information or a person odepartment where I can get this information thank you I will never rent a uhaul truck or storage unit again and will mot recommend uhaul company to anyone in fact I would recommand people never to rent from truck from uhaul company.
ROBERT O. | Overall ExperienceLeft message for call back with manager and never was called. Sad to see me go? You guys ended the service! My point is that you need better organization vs all automated
Daniel G. | Overall ExperienceI would like to express my thoughts about the lack of Information when I made my reservation. The price I was quoted was for the upper level so I had to pay more for main level. I was also not informed that I had to use a specific lock to be purchased at the facility. I called the facility and spoke to the manager who told me that the rep at the call center I talked to did not know a out the stipulations for their facility and I said they should be. I was not very happy about having to pay $25 more per month and would like to receive some type of compensation. I look forward to hearing from you with respect to this matter.
patricia h. | First ImpressionsThe cleanliness of the washroom was impressive, the ease of using the website for everything I needed to do/manage was a huge benefit. I would definitely recommend it to others.
Kelly M. | Overall ExperienceI was very pleased with the process produced from Kira Flett. She is a assets to the company as very polite and explained every thing very proffesional
david h. | First ImpressionsI have used this facility a few times for storage and will continue to use it when necessary.
Michelle B. | Overall ExperienceExcellent staff Excellent customer service.
LYN A. | Overall ExperienceI love their service, they’re friendly and efficient The locker was very clean and well maintained.
heather s. | First ImpressionsAll good. Thanks!
mike B. | Overall ExperienceDid not listen to me when I told them I was done with my locker. Charged me without authorization. Never dealing with uhaul again.
Shania U. | Overall ExperienceEasy access, clean.
Slawomir D. | First ImpressionsI have had 2 storage lockers at the storage facility on Regent Ave. for several years and I am very happy with the cleanliness and lighting ... and the indoor temperature is comfortable. The office staff is friendly, helpful, and patient. My recent move-out was simply to trade a small locker for a medium-sized one.
JEANNE T. | Overall ExperienceHad to upgrade to a larger storage unit while actively moving items in for storage, very helpful staff that assisted with that move.
Cathy M. | First ImpressionsInstructions were not clear when moving in , and when having issues , upon requesting some help through the speaker , no help was provided and workers who were in the building completely ignored rather then help.
Krista J. | Online Move InNo complaints. Excellent storage locker facility.
Michaela P. | Overall ExperienceVery confused about why U-Haul would not make masks mandatory while inside the storage warehouse. I feel that it is disingenuous to claim the space as a private location, therefore exempt from enforcing a mask policy. An average of 10 people have been dying every day in Manitoba for the last couple months. It is a very simple policy to enact to ensure your customers (and the communities) safety. This is pretty much the main reason why I closed my up my storage account and why I would not recommend U-Haul to someone else for storage. Wear a mask.
Andy B. | Overall ExperienceThe girl who helped me when I checked in (I'm so sorry I forgot your name, I'm terrible with them) was very helpful and very nice! :)
Stefany S. | First Impressionsit was very hard to see inside the unit once it was full. Some extra lighting would help!!
LINDA A. | Overall Experiencecancelled the storage unit and was harassed for a year for payment due to staff error in cancelling.
Jillian K. | Overall ExperienceHorrible place to contact and talk with someone. Plus all the xtra fees added Especially a $3.00 charge to make a Phone payment RIDICULOUS !!
david m. | Overall ExperienceWe were on this locker a year and a half An auto payment went through Sept 20, we were at the store on the 21st to ask for a payment reversal since we have emptied the locker since last month. Manager said no, we had to pay for the whole month, no consideration for loyal long time customers... Won't ever use them again.
Marianne V. | Overall ExperienceJust one miss! Because I rented the trailer for a one way move (?) U Haul offered one month free storage. It was in our reservation but the service person did not pick up on the offer. He charged my card for the first month and I now have to call next month and let your people know to not charge me for second month,
Lorne W. | First ImpressionsI found it really convenient to drive in and my storage locker was very close by. These two things I loved the most!!! Will be a. Repeat customer.
marija K. | Overall ExperienceYour service is very benefits for us. Many thanks! Suggestion: please provide an access to communication with Deaf customers. Thanks
Alexandra C. | Overall ExperienceThe website registration is absolutely impossible to complete. It forces you to have a second contact but that person cannot have the same address or phone number that you are listing. It won’t allow work phone numbers or addresses to be used. After several tries I was successful the first time, needing a second unit (because website information was inaccurate about the correlation between unit size and size of apartment/house furnishings it fits) I was unable to book it online as it had already associated all the phone numbers I had used for the previous booking and I don’t have others I can use. Updates to the website content and booking system are imperative.
Kalyn M. | Online Move InMy month long rent for a parking spot ended on August 11th. I went to pick up my trailer on Regent and got a charge of a full month between August 11th to September 11th and had to pay 94 bucks for a full month that I won't use. I won't be storing anything there again. I should have paid a daily or weekly fee
mark j. | Overall ExperienceDont like customer service , very rude , romm was wet
bhupinder s. | Overall ExperienceI stored my RV. It was easy to access. I could remove and return very easily without undue maneuvering around other vehicles. It was mouse free.
Jacob D. | Overall ExperienceI found it hard to get though to someone when calling, 20 -30 minute wait times. Was told by call centre operator that the end and beginning of the months were the busiest time for its moving day ... I found it easier to just drive in than deal with the call centre As soon as I pulled into the Regent facility I had some help me almost immediately ... very pleased.
Harold S. | First ImpressionsWe were quick to move our things after the first month free because we could not afford the regular rental price. We have had to empty and move everything to a cheaper storage unit that is just as clean and easier to get to.
JAMES Z. | Overall ExperienceEvery time I have gone to grab items from my locker, the bathroom is always out of order. The septic tank always seems to be full. Also, I paid for a full months rent, and I was out a little over a week after my payment. It would be nice to get a credit for the time I didn’t occupy the space. Great money maker for your company but if someone leaves prior to the end of the month, a refund of the time not being used would be great. Basically a waste of $202 from March 12 to March 21.
tammy s. | Overall ExperienceI placed friendly staff. However, we had to ask a staff member how to open garage door. He made us fell dumb that we didn’t know to hit the correct button to open door when he came to main loading area to show us. We were very happy otherwise with the stage facility.
Lisa J. | Overall ExperienceIt’s very useful to store ur belongings
Christopher T. | Overall ExperienceFacility should be accessible 24 hours without charge
Gabriella S. | Overall ExperienceService was very good. I would use again and recommend. Some initial trouble with access code & 24 hr access, however was rectified by helpful staff.
Marjorie K. | Overall ExperienceThe staff were really wonderful. They were informed and so helpful. An amazing facility.
Janice h. | Overall ExperienceVery clean location. Staff was wonderful. Will use again myself when needed and highly recommend to anyone. A great group of people.
Sandra P. | Overall ExperienceThe facility was clean and secure I would absolutely recommend.... My only problem really was the hours should be open later and have sufficient staff! I waited alone in the store for 5 mins??
Tammy B. | Overall ExperienceThe manager of the store on regan ave deserves a million bucks and a trip to Fiji. He is absolutely FANTADTIC!! Will recommend U-Haul to EVERYONE!!
Michelle C. | Overall ExperienceThe staff was amazing and very helpful. Thank you!
Doris K. | Overall ExperienceChecked in and out like a breeze
Maddisson M. | Overall ExperienceI had very little interaction with the staff only a couple and were handled promptly and professionally.
IAN A. | Overall ExperienceGood clean storage facility with easy access.
Henry S. | Overall ExperienceThe instructions on the sign weren’t super clear about how to use the keypad. It was confusing to have to sign in at one station and then sign in at another station to open the door.
Melanie M. | Overall ExperienceLiked being indoors and heated
George H. | Overall ExperienceThank you for your AWESOME SERVICE .
Maher A. | Overall ExperienceNice and clean establishment. Friendly and helpful employees!
Jennifer H. | Overall ExperienceWe have used U_Haul facilities on Regent Ave. numerous times and have always been pleased with the service - one exception! April 22, 2017 storage locker mix-up / was amiably corrected. Thanks, Jake
Jacob D. | Overall ExperienceStaff was rude and obnoxious. Very difficult to deal with and disappointed with my experience. The customer service or lack there of provided by Skylar and Samir was very poor and unpleasant.
Brianna L. | Overall ExperienceVery good
tom w. | Overall ExperienceBecky was great and really helped with dropping off and picking up my Ubox in a timely matter and very professional. I would use the service again!
adam e. | Overall ExperienceThe worst part of our uhaul experience was that no one contacted us to let us know our u-box had arrived from Toronto. Pathetic that you can't even email. Customer service was rude and unhelpful.
Nora D. | Overall ExperienceI was very satisfied by the employees. very friendly, explain clearly the process and will recommend friends in case needed a storage
Catherine B. | Overall ExperienceIt really is unethical that you do not refund any amounts paid for a storage unit when you move out of it before the next due date. I will never again use U-Haul and I will be sharing this incident.
Cindy G. | Overall ExperienceI am pleased
LORY G. | Overall ExperienceMichael was a very kind young man. He tried to help me with the password for the machine when the machine wasn't working. You have a very fine young man working for you.
mark o. | First ImpressionsGreat service. Staff was knowledgeable and explained all options and how the system worked.
jason g. | First ImpressionsI wa able to access my 2 U-boxes even on short notice. Everytime I call the call center 3rd party I think it was, I get a prompt call back from the facility. Overall experience with U-haul was good.
Vanessa M. | Overall ExperienceBad experience
Kimble C. | Overall ExperienceVery pleased with this self storage experience
Jon M. | Overall ExperienceI had to wait 2 hours before I could start filling the container as we received the u haul with a lock on it and no one gave us a key. Uhaul forgot the moving blankets at time of pickup. Poor service.
camelia k. | ReservationVery helpful
David N. | ReservationIt was good
Calvin T. | Overall ExperienceCostly. Ad says 24 h access but not to go in.dangerous ramps having to use; no way of pulling truck in after 7, resulted ankle injury/damaged furniture. Had to pay movers $200 extra, door wouldnt open
heather l. | Overall ExperienceThank you for the opportunity to use the storage facility at your location
Klaus F. | Overall ExperienceSkylar was excellent. The facility was clean and well kept. The storage locker is secure.i was impressed.
Jason S. | ReservationMy experience was good
Marion A. | Overall ExperienceThe use of the ubox was great. Waiting 20 minutes on phone to het receipt not good. Also had to go to different location to get trailer.
Richard J. | Overall ExperienceRat poison (I think) was spilled all over the floor of the storage unit.
hailey c. | Overall ExperienceI appreciated the all weather, climate controlled storage facility. I wish you had a truck with a lift gate.
Jacob D. | Overall ExperienceVery impressive unit
walter p. | Overall ExperienceStaff were very pleasant to deal with.
NICOLE N. | Overall ExperienceThe customer service at this location is fantastic. Best storage facility in Winnipeg (Regent)
Nicholas S. | Overall ExperienceWe only dealt with the facility by phone but found the service friendly and helpful. Delivery of our uboxes was prompt and professional as promised. Don't send emails different than phone contact info
BARRY L. | Overall ExperienceReally appreciatd the free one month storage locker.
Janet S. | Overall ExperienceI was very satisfied with my experience with the UHaul storage facility on Regent Ave.
Carmela A. | Overall ExperienceRating is Double 0 star or even lower. They mess up my records & my credit card was not entered in their system properly. I gave my credit card to manager&2 staffs. Did not pay me back for the call
mia v. | Overall Experience