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Andrew G.Customer Reviews for U-Haul Moving & Storage at Reynolds Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great, easy experience!
Tim P.Sales/Customer Svc woman & Installation Man Bobby were BOTH outstanding at their jobs and just darn nice people!!!!! We had concerns about how the hitch would look on our beautiful brand-new 2024 Toyota Prius Ltd...... they help put our worries to rest before the installation. We are completely delighted & grateful for such nice professionals.
DANIEL P.They were open when they said they would be. They had a good trailer ready for me. The staff were affable and helpful even at the early hour. No improvements possible in my book they were great.
zack S.The customer service was excellent from the moment I called to pickup and return of the truck.
Wendy S.I don't see any issues you guys were great..
John H.I was quoted $107 plus tax and insurance, when I turned it in, they told me the quote was wrong and I had to pay $9 more.
Ali O.Both attendants on departure and man on return vwey cordial
Michael S.Very helpful staff, very helpful manager, excellent experience.
ALISA G.Some coffee and small bottles of water
Wayne T.It would be a great service if we could pick up after hours. You could have keys in Amazon-like lockers at the location and use electronic signatures for contracts. I like the after hours drop off very much.
David L.Very simple process with helpful staff.
Brian L.Customer service the day of the actual rental was perfect! Lamont helped us every step of the way. Prior to returning the rental my husband was hung up on 6x the representative was very rude and would not listen to what he had to say he had to call a total of 11x I order to resolve an issue.
Kristen J.I was charged an extra $226 because of an error when writing down mileage. I understand that mistakes happen but I was already tight on money and have to wait 3 to 5 business days to get my money back. So now after moving I have to wait to get necessary things for my place for myself and my daughter until my refund is issued.
Andrea H.Great customer service
Earl C.passenger side windshield wiper was broke and resulted a very bed arched scratch in windshield!
Doug R.Workers were very helpful and friendly!! They deserve a raise!
Rob S.Return mileage money when returned.
Claudia P.Overcharging smh
April F.I can't believe you would charge me $20 because I didn't scan some little square on my contract. I treat your equipment like it's my own. Felt like a kick in the shorts.
Mark M.front desk and assistant who hooked up trailer were awesome
Andrew W.Lamont continues to be a GREAT representative for your company. He is always knowledgeable, helpful, and courteous. I rent trucks with Uhaul probably 20-25 times a year, and while there are closer locations - I use the Reynolds Road location because I am always satisfied with their service and equipment.
Ian M.From pick up to drop off the employees were professional, going above and beyond to help through any issues.
Matthew T.The Uhaul Led wasn't working!!
Ridha A.Very helpful during both pickup and dropoff. Were accommodating with altering drop off time for me.
Jacob O.Thanks for your help
Raymond W.There were no furniture pads with my truck, I had to go get them myself at another location. Frustrating
Zack H.I had made the reservation with zero issues but then had some technical issue I needed to get past with the U-Haul app. The gentleman on the phone was very professional and nice and I explained to him that I fully understood my issue was more on the tech side of things and that I'd be fine with calling a customer service number. He continued to try to help me for a minute more and then this extremely rude woman/girl just got on the line and interrupted our conversation and just said, “look we can't just sit here and stay on the phone like this with you …†The gentleman's name that was great was Terry— I don't know the girls name but my goodness … extremely rude and has no business being anywhere near customer service. Outside of her there were no issues, but I won't be using this location ever again.
Steve L.The truck sounded horrendous and the customer service rep at the counter was extremely rude. Previously had good experiences at this location.
Michelle L.What happened to me has soured my whole impression of U-Haul and I will not be renting again!! I was honest and said that I was taking the trailer out of the local area and the attendant told me that they had a trailer that needed to go were I was heading so I accepted it thinking I was helping out. When I dropped the trailer off I got a big surprise! I only used the trailer for 26 hours and was charged $575.00!!! When asked why so much I was told (after the fact) that they have a minimum of 5 day rental outside local area and I cannot take the trailer back as it was turned in and would cost another $575.00 to take it back!!! I was duped into believing you ran an honest business and would not screw your customers but here I sit without any lube!!! I will be contacting the better business bureau and the local media about this shameful display of abusing your customers. I will not be renting from you again and will be notifying all the agencies I am part of to stay clear of your company!!!
MArk L.Check-in was quick and easy, a real no-hassle experience. Thanks!
RICHARD M.Smoke-filled cabin, filthy exterior where you couldn't inspect it properly before leaving, wrong gas level, needed oil change. Been going there for years. Has steadily declined. Not having many other options is the problem.
Roswitha J.Not going there again
Shota L.It could be a little warmer in the waiting area 🙂
Bruce K.Our rental experience was very easy and very smooth, no problems. The U-Haul team at the Reynolds Road location was very helpful and courteous, we'll be back the next time we need a rental.
Grant M.Friendly customer service
Leland P.I ended up testing positive for Covid during trip, I dropped off the truck at this location because I had worked with them before and they were great, but they were not the drop off location that the NC U-Haul people chose for me. Something that would help future renters is allowing the drop off locations to be more fluid. I absolutely did not want to be face to face with a human and was far to sick to drive an additional half hour to drop it off, I believe I might have been charged for this as well. Overall I will think twice before I rent another U-Haul truck, this last experience was really not a good one, your truck needs some serious attention that it never got. The NC location needed to do a 100% better job of receiving the truck and verifying it was ready for a new renter. IT WAS ABSOLUTELY NOT!!!!
MELISSA G.Only if Jessica wasn't working I would go and tell others to go there
Ahmad A.When I picked up the rental the fuel tank was 3/4 full and I took a picture of the gas indicator so when I returned the truck I put in 3/4 of full and during the close out of the returned rental, I was charged an additional $10.00 for gas which that part of the rental was a rip off.
darlene M.Reps were very helpful
Tyler H.Brought it back around noon and the lady was rude and disrespectful for no reason at all
Blake B.Raven is a great employee. Very friendly and competent!
James K.I would recommend telling your customers about the tow package on the trucks. I used 2-1/2 tanks of gas because the U-Haul rep didn't advise my about the tow package button. The truck sounded like the transmission was going. When I brought the truck back, the young man looked at me like I was a stupid woman. " Did you turn the tow package off ?". When I went to fill the tank when I was done with it the gas pump stopped would not allow me to put any more gas in,it was only half full.
Martha G.The rental process is very slow, the need for 3 different contacts for the rental purpose is over the top and it does not make any sense. Finally there should be a disclaimer stating that the minimum miles to hold the rental is 50 miles and then only charged what ever you consume.
Alejandro U.Manger was rude, short coming and seemed miserable
MIKE L.The girl who helped me get the rental was super nice. Then the guy who checked me with my rental was also great I really enjoyed my experience with this location
Rosen D.Service was excellent and the trailer hitch wiring that was installed works perfectly. I was very impressed with the high quality of the operation of this facility.
William M.The employee who got us checked in and set up (Jessica?) was the only employee working and was busy the morning we came but she was very helpful, professional, efficient and super nice. Great customer service! Thank you
Jeannie W.Representative was John, such a great guy
Frank A.Great friendly customer service.
Kevin N.Lamont was very helpful…!!! I will be back…..well stocked store
Douglas B.Uhaul gets 100% a+
Daniel R.Awesome employees
Lisa C.Would like a printed receipt!! It's two days later and i still do not have a receipt.
Charles M.I hate having to use the U-Haul app to return the trailer, very annoying. Otherwise happy with the equipment.
AARON C.Your app and website are awful. Had a 24/7 pickup at a different location. App AND web page glitched so much I had to call customer service, talk with them for over 45 minutes trying to fix the issues (pictures would not upload, dates auto changed to current date, screens would not load). I had to change all of my arrangements for the day due to this. After an hour I finally gave up and made reservations at an actual uhaul facility (this location). They were great. This was how we found out about a lot of the issues (when she looked up information entered on her computer). 24/7 mobile idea is great if it would work properly. This location took care of me though.
Kevin B.Overall was the best experience I've personally had with uhaul. Thank you for all your help today!
Asahwana V.Jessica was professional and courteous!
Joseph A. | Overall ExperienceI will never ever use you all again.
David R. | Overall ExperienceThe team was young, knowledgeable, professional and friendly. It was a joy to see our young ones stepping up and running a business
Diana S. | First ImpressionsFirstly the staff was cool and helpful! I only had trouble with my storage unit itself! It was leaking inside and should not have been! The staff was very helpful whenever it came to trying to help me with this situation but in all my clothes were ruined along with lots of my children’s clothes, shoes, and toys along with a few other household items and jackets, coats, hoodies ruined. So get insurance and be safe than sorry.
Phyllis B. | Overall ExperienceI received an excellent service from a local U-Haul store. The employees were very nice and helpful. I was surprised when I received 1 month free storage as I was moving my stuff. Overall, I received an outstanding service and I will recommend U-Haul to my friend and family.
Henok D. | First ImpressionsCostumer service was very nice and they helped me even with a few complications. It is a very tedious process but it is worth it especially for safety and security reasons. I would highly recommend though… they looked out for me because I needed to get in after hours!
dajah j. | First ImpressionsI was Over charged the manager had to fix it and still haven’t received the payment then when I moved out 9/30/21 I let them know I was moving out of the storage unit when I purchased the truck and on 10/3/21 received email about a payment. I called about the storage payment when I received email and the MANAGER same one who claimed to have returned my over payment for truck rental was RUDE. NO CUSTOMER SERVICE TRAINING AT ALL most of store team just unprofessional My move out date is NOT THE 3 I moved out September 30 return truck Friday
thessa c. | Overall ExperienceWent to unload the truck two male employees were there had locked gate and won’t let me in to unload 5 appliances and had to extend the truck rental it only would of taken 15 minutes so disappointed with there actions
thessa c. | First ImpressionsEverything was good
Phillip S. | Overall ExperienceMs Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.
vincent p. | Overall ExperienceCommunication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.
Tyshay M. | Overall ExperienceHello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is ericliutexas@gmail.com. Badly need your customer support.
Yang L. | Overall ExperienceThe lady I spoke with was very helpful.
Delana R. | First ImpressionsDid not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.
mary B. | Overall ExperienceFriendly, accommodating, and prompt service helped make a stressful move much easier!
Scott C. | Overall ExperienceA+ experience
joanne m. | ReservationI called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucks
Janet K W. | Overall ExperienceWe were told by UHaul Cust Svc to pick up at 5Pm. The staff unaware of the appt and unenthusiastic about helping us. 2 hrs later we left with the box. Poor comm between Uhaul Cust Svc and loc ofc.
phil k. | Overall Experience